Reviews of Trail Appliances - Victoria (Laundry)

Darryl Roth

These folks stick around because of service, great advice, and huge selection. I've known Marty who is now a sales manager for 6 years plus and he exemplifies dedication to customer service. In this day and age it's really hard to get honest advice about appliances. We've had a KitchenAid electric range for 4 years now, solid and problem free from Trail. It may cost a bit more than economy brands,, but quality can mean alot in saved time dealing with multiple repair jobs. Trail is highly recommended from our household

Erinn M

Every interaction I've had Trail has been excellent. Jen (sales) was knowledgeable, personable, efficient, and all-around great to work with. The delivery guys were quick and careful. I will not hesitate to suggest Trail to anyone I hear is thinking of making an appliance purchase.

Brian

I've bought multiple appliances from Trail. Service is always friendly and helpful. Seem to take an honest assessment of my needs and recommend a quality product. Prices seem a little higher than other places, but deliveries were on time, and professional.

Janice Willis

Over the years we have not hot positive experiences at Trail Appliances. We went to check out a cook-top in their showroom intending to make the purchase elsewhere. Jen met us and was very friendly, knowledgeable, and informative. We shopped around and came back to Trail Jen was off, but Karan assisted us. We bought the cook-top, a microwave range hood, and a refrigerator. We think they are hiring better staff. Six months later we found our review was premature. We have had issues with the Samsung cooktop and months later there is no resolution. Promises are made and not kept.

Robert Jenkins

We recently purchased six appliances at Trail Appliance Langford, for our new build home. We were unsure what we wanted but Karan Parekh (sales associate) was knowledgeable, patient and honest with us and walked us through my selection. We were some time out from the home being ready but Karan stayed with the ordering and holding of the goods until all was ready and they were delivered perfectly on time! We could not have been more pleased! There were a few anxious moments when one appliance didn’t fit and Karan was again up to the challenge and came through for us! Thank you so much Karan, we are very pleased with our appliances!

Brenda Hayter

Shout out to Trail appliances in Langford, Keith Stevens, for helping us to find the perfect commercial gas range stove and getting it shipped to us in only a week. We ran into a last minute problem during the installation when Pacific Fireplaces were here installing the gas line and stove for us. An adapter was missing and Keith Stevens had it sourced a and delivered to Sidney within 30 minutes to save the day.

Kiersten Schmidt

Proceed with caution! There are other reviews that detail the exact same scenario and run around. Really disappointed with the customer service we received while purchasing from Trail. We recently moved into a new build and decided to upgrade our stove to a gas range with Trail. The gas range was delivered by Trail and was unfortunately, dead on arrival. When we tried to solve the issue with Trail they said this was not their issue and after many frustrating phone calls, being put on hold and generally given the run around, we were told to call the manufacturer and pursue getting this fixed under the manufacturer warranty. This resulted in me having to follow up with the manufacturer (in the USA) and then organize a technician to come look at stove with no help or assistance from Trail. The technician confirmed that the stove was defective and now our only option is to wait for a new part via the manufacturer which will take 3+weeks. Really baffled by the poor level of customer service, ownership and general lack of accountability from Trail despite providing us a broken stove. Confused why Trail made this our problem to get fixed and have gaslighted us through this entire issue. I don’t think it’s a lot to ask from an appliance store to expect appliances that work upon delivery. If you are stuck buying from them, good luck! You better pray there are no issues because much like we have learned — you are on your own!

Kelly Harris

We just completed our appliance purchase with Eric Reiter and he was awesome. Eric's knowledge of all of the brands we inquired about was extensive. He placed us with quality appliances that fit our budget and design tastes. Eric has a wonderful sense of humour and was very patient and thorough. We never felt rushed or unimportant. The personal shopping at Trail Appliances gave us the best deal but more importantly, the best peace of mind about our appliances and any potential service needs.

Christopher Terrio

Great service and provided lots of information for us to make an informed decision on our purchase. We have used trail for all our appliance needs and never felt let down. Delivery was scheduled quickly even over Christmas holidays. Recommend Update: their delivery service was great. In and out while doing a great job to keep the place clean and undamaged.

K Geiger

We recently had our dream home built in Sooke and began the task of choosing the appliances early on. We were lucky enough to have Karan Parekh help us with our choices. He is knowledgeable and guided us to the best products and even introduced us to a couple new items than have given our home a truly elegant & custom touch. Not only that, Karan made sure that if there was a price drop that we would benefit from the sales. The delivery process was just as amazing with Connor and Isaiah! These guys are professional and really take their jobs seriously! Thank you Trail Appliances for the wonderful service and we would absolutely recommend your services to others!!! ????

sharon samson

From Brandon in the showroom to the delivery guys Santiago, Zee and Tanner, our trail appliances experience was painless! All these guys were knowledgeable, professional, polite and experienced. It was a pleasure dealing with them

Janel Diewert

Ezra was an amazing to work with, his knowledge, passion and wonderful demeanour was above and beyond. I have never in all my years enjoyed appliance shopping and Ezra made our experience exceptional. 10/10.

Denise McCullough

I purchased a big order of appliances from Trail Appliances in Richmond for a new house build in Victoria that has taken several years to complete. The people at Trail have been super helpful and their selection can't be beat. Everything came through the local Trail office and they let us pick up individual things we needed in advance from Victoria. They accommodated allof my requests, made changes to my order for me after getting the original appliances in stock, and just seem to care about customer service. I really appreciate that. One glitch in delivery was handled well and I would highly recommend Trail.

Kariann Aarup

Working with Jennifer Jones @ Trail Appliances Victoria was great ! Buying new appliances is stressful and Jennifer was very patient with me as I did my research, had multiple show room visits, built cost comparison spreadsheets. She advised me but did not force me down any particular path - and when I had to stop to take a break from the process, she was so supportive and ready to reengage when I was ready. We went with Bosch - cooktop, wall oven and fridge - and are SO happy with them all. Thank you Jennifer for being on our kitchen reno journey!

Lindsay Block-Glass

We purchased a Zephyr hood fan back in January, and it started malfunctioning in February. I got in touch with Trail immediately and still (in September) have not achieved any results. I’ve never experienced such poor customer service and will absolutely never purchase from Trail again. I wouldn’t recommend this store to anyone wanting to spend their money.

Lynda Krocker

Our Fridge packed it in and we needed a new one right away. One visit to Trail Appliances and One day later, one was in our house. They have a great selection of new and slightly damaged goods. Salesperson Joe Peterson, finance team and delivery team are all top notch. Thank you for making the whole experience seamless!

Paul Lisa McNeill

We visited here to purchase new washer/dryers . Staff were very helpful and informative. They seemed to know their products well and we left with a completed order and feeling confident that their after sales service will continue to be good. Thank you.

dulenty

We absolutely LOVED the great customer service at Trail Appliances. Our family went in to buy a new oven, and John had provided us with honest up-front knowledge and experience with buying something that would suit our family's needs. It was like getting advice from a loving Uncle. Thank you so much Trail Appliances for being such a welcoming and knowledgeable place. Our kids really enjoyed checking out all the different kitchen set ups. A place where we can really see what a dream kitchen can look like. ????????????

Rob Hollis

Bought a $1200 Viking microwave and it was defective out of the box. Trail just gives you the manufacturer contact info and you have to call to get everything resolved. I wanted a new microwave - I think that if something is defective out of the box, it should be replaced - but had to settle with getting it repaired. Will not shop at Trail again - they provided zero value.

Liz Busch

We purchased our washer and dryer and the last items for our condo renovations. Trail was very helpful, including warning us about the long lead times due to Covid (something outside their control). The delivery was a dream - very respectful and timely. The installers even helped us with a solution to a drain problem we have due to the design of the pipes in our condo. I highly recommend Trail!

Kathy Howes

Super helpful and knowledgeable sales staff. They offer a full experience from education to follow up support. The prices are competitive - in this case less expensive than all other places we shopped. Trail Appliances have a 30 day price protection.

Ron King

We purchased a brand new refrigerator and dishwasher for our new kitchen. Trail offered to store items until we were ready as our reno wasn't quite finished. After 3 months we had Trail deliver. Once installed we noticed a scrape in one of the drawers under the packing tape and a dent in the door. Manufacturer won't cover because there is only a 7 day grace period. One of the service reps offered us a discount. We didn't hear back so we called and found that the rep was no longer employed. New rep looked into the matter and hasn't offered us anything. Sorry Trail we won't be back. We have been loyal customers from the past and now feel that you'll be happy if we go elsewhere next time.

John Metzger

Appreciate the support in purchase and delivery of a new LG washer/dryer. Great advice and deal through Shaylene. Quick and efficient delivery and removal (Santiago and Mike) of the old units to our place on Salt Spring Island! Thanks!

ELai

We went to Trail Appliance with a angry mood because we had not received our delievery of our washing machine for over a month. We went out with a much happier mood. They listen sympathetically our complaint, willing to exchange one of more readily available, reduce the price to make our budget not too over blown, give free hoses, free installation. Thank you Shaylee

Robert Braun

Huge selection, bright, clean showroom and the staff are all pleasant, courteous and extremely knowledgeable in all their products. Brandon D was a genuine pleasure to work with. He answered all our questions and recommended the best brands to match our budget. We now anxiously await delivery!

Tanner Friess

I would give Trail a 0 start rating if I could. We bought a washer/dryer tower from them THREE MONTHS AGO, and immediately as we did our first couple loads of laundry the machine proved to not work. Constant error message popping up. We contacted Trail to let them know (1 week after) and they told us there was nothing they could do about it other then call LG to get a repair. After 100 phone calls, LG was not going to help. Trail then reached out after a review that they were not happy with (ours) to say that they could correct the issues.... TWO MONTHS later we are still in contact trying to get our replacement, we spent 3k on this machine and need a working washer and dryer. We were told we would then get our replacement in a week. However, now we are being told it will not be delivered till February. We requested a REFUND because we were going to take our business elsewhere, and they let us know they WOULD NOT be able to issue a refund until they got the machine back and that will be in February. We are now approaching four months with no machine, having to go to the Laundry Mat for the past four weeks, and can not buy another machine until we get our refund. We are now waiting for our replacement from them, because we have no other option until we get this machine out of our house. Their customer service is terrible, and we have continuously been told that we will get a new machine, to continue to be told that they keep forwarding it.. TERRIBLE SERVICE. Beware that this is the way you will get treated from this place. Go to Best Buy or Canada Appliance Store because they are able to deliver and install within 3 days.

My Gypsy Tale

I wanted to share my brief yet efficient experience at Trail. I had to find a dishwasher for a company house same day. Hitting a few locations they all had to order a dishwasher, it could take up to 10 days. I came over and was greeted by Reade Smith in sales. I let him know my budget and that I needed a dishwasher same day. He was able to find a dishwasher. There was only one remaining. Reade was able to give me a discount to meet my budget. He recognized I was in a hurry and managed to get it all done quickly. I hit 4 locations before going to trail. Will make sure to make Trail my first stop on the next purchase.

YardpigTSI

Placed A Special Order, I Knew They Wouldn't Have Stock On This Appliance As It's Expensive & More A Commercial Item Then A Residential Item. Trail Delivered As Promised Even When I Knew There Was A Shortage, And Ohio Commercial Factory Assembly Line Was Shut Down Due To COVID-19, On Time, Delivery Guys Had Smiles, The Delivery Guys Were Amazing, No Complaints At All, Super Organized Even On 30+ Degree Day, Clean Quiet Delivery Truck, Called In The Morning, Were On Time, Called Again When They Were Half Hour Away, On Time. No Drama. Ordered Online, Have Never Stepped Foot In Their Showroom, No Need Too, Instant Communication Via Online Chat, Decent Follow Up, I'm Going To Buy Another Appliance Here Shortly, Probably The Matching Dryer. Love This Washer! Thanks For A Great Online Experience Kevan @ Trail & The Rest Of The Crew!

Ann

While we were happy for the assistance and advice from John, we eventually bought our cooktop elsewhere. The installer (recommended by Trail) said there was a small chance it would not fit. Trail first offered a 25-30% restocking fee and then changed to say it was non-refundable. We found a competitor willing to match Trail’s sale price, and offering to take it back with no fee if it didn’t fit. We would have liked to give John the sale but didn’t feel comfortable assuming all the risk. (it’s installed now - fits great!)

Sunny D

Needed to buy a new dishwasher and have purchased elsewhere previously. This time I wanted to touch, feel and hear the appliance before purchasing. I visited Trail Appliances Langford and was immediately impressed by the cleanliness and pleasant atmosphere of the store. I was greeted by Eric and he helped with my purchase decision. Eric was very helpful, knowledgeable and pleasant to deal with. I would recommend this location and plan on making future appliance purchases at this location. Thank you Eric for all your help!

Carrie Staniforth

I received excellent service from a most handsome salesman Eric who was very knowledgeable and I received a new fridge in 2 days. I was very impressed that Eric made it happen instead of waiting a whole week without a fridge! I am very appreciative that Eric made all the arrangements and all was on time and had great delivery service by contacting me the day before and first thing that morning. Thanks and I would recommend Trail Appliances in future.

Karen Brown

We recently moved and want to upgrade all of our appliances. What better place than Trail? Everyone was extremely helpful and knowledgeable - Mark, Marty, Joshua and Karan were all over the top experts. WE never felt rushed and all of our questions were answered to our satisfaction. We felt like we were at a party - we honestly had so much fun shopping there. Thank you Karan for getting everything ordered and following up with us. FIVE STARS!

Steve Chamut

We bought a fridge at Trail Appliances a few months back and dealt with Eric Reiter. He demonstrated the many features the modern day appliances provide and guided us with our purchase. We were very happy with the appliance and when it was time to upgrade our dishwasher we went straight to Eric. Once again he was able to demonstrate the features of the Bosch and alternatives. Needless to say we were in and out within an hour satisfied with another great product.

Ailsa Wright

The salesperson Ezra was knowledgeable and friendly. He was a pleasure to work with on the purchase of our washer/dryer. The delivery team of Tanner and Stefan were efficient and professional, plus just nice people! Overall once again impressed with this company’s customer service.

Erica M

Overall I am happy with the appliances I bought (fridge and new washer and dryer). I would not say I had the most positive experience. The sales associate I worked with was helpful in the beginning but once I had made the commitment they became short and hard to get a hold of. The customer service dropped significantly. Then with delivery as I was getting a new fridge I had to put all of my food in coolers they said they would call 30 minutes ahead of their arrival. They did not call, they just showed up and were annoyed I asked them to wait so I could take the food out of my fridge. They also marked up and dented the walls when moving my new appliances in. Would I shop at Trail again - I think I would definitely look at other retailers first as the experience was initially positive but went downhill quickly once my financial commitment was made. I’m not sure if the sales associates work on commission but it definitely felt like they did.

Lori Pollock

I had a GREAT experience at Trail Appliance in Langford. Our sales rep was Reade Smith, and he was extremely polite and knowledgeable in helping us select our fridge, range, dishwasher, and range vent. Before the delivery day, I changed my mind about the range, opting for six burners instead of four. Reade not only exchanged the range for me, but found one for me on sale a full $1000 less then the ticket price. Delivery was on time and professionally carried out.

Shelly Walton

I recently purchased a washer and dryer from Shaylene and would recommend her expertise to anyone I know looking for appliances. She is a wealth of knowledge, genuinely cares about her customers and is honest which is hard to find in sales people. Thank you again Shaylene.

Lianne Potts

I am so glad I called Trail appliances! My experience with Sales Representative "Sheylene" was outstanding. Received genuine customer service...So rare to find these days. I needed a new Dryer, and she helped me choose a good quality product at an affordable price. She was professional, patient, and I highly recommend giving her a call. Trails Delivery Team is also works for them (not contracted out) which is huge. They arrived when they said they would, and provided a careful delivery service with a smile. 5 Stars all around!

john campbell

Buying appliances is great. Getting them repaired is another thing. We have a Bosch dishwasher purchased 10 months ago. Made a service call to Trail on May 29. Did not hear anything on June 1 and called Trail again. At this point I was told they don't do any repairs if appliance is under warranty. Fair enough. They game me the Bosch #. I phoned them and it was in America somewhere. They received the repair order and farmed it out to a Bosch repairman in Victoria but gave him the wrong phone number for my contact so I was lucky enough to make a call and he was more than helpful but he had been given the wrong phone number by Bosch. My complaint is you are left out in the dark about the chain of events before your appliance is repaired. We have taken out a 4 year extended warranty on our appliances which kicks in after 1 year. Let's hope we just deal with Trail as that is what they say - no middleman involved.

Mike Chen

Great knowledgeable sales people. They had Asap appliances pickup our new Bosch dishwasher and install it. Outstanding business relationship between these two companies. Overall painless buying experience. Will recommend to all.

Taylor Gaudet

Stay far away from Trail Appliances.. We built a brand new home and ordered just about $15,000 worth of appliances from here. The sales experience was great however everything else after that was a total nightmare. The issues started once the delivery driver pulled into our driveway. It should have been a red flag when he started talking about how it was his first day delivering appliances and already hurt himself earlier by dropping a heavy stove. Needless to say 3 of our appliances were damaged.. Our hood fan, Refrigerator and our beverage fridge. The run around we got to get these items replaced was INSANE.. It has been just over a month and we are still working with trail to get our hood fan replaced. They stated that we couldn't install the hood fan until the new one came in (which wasn't possible as its a gas range and we needed the hood fan for occupancy) they then tell us that we can't use the hood fan till the new one arrives (which is on back order so could be weeks) Communication was poor and horrible. They basically let us know they will do everything they can to make this difficult for us. We have a gas range so for us not to be able to use the hood fan is just ignorant on their part to let the fumes linger in our home. To top it off the delivery guy broke our condensate pan to the fridge which leaked water everywhere and damaged our brand new hardwood flooring. Do you think trail even apologized or tried to get us a replacement unit? Absolutely not. We have gotten calls stating they never broke it and made me call the manufacture to have someone come out to inspect the damage just to say indeed it was broken on delivery. They had the nerve to get someone to contact us and state they are not taking responsibility and were on our own for the damage to our floor and fridge. With the amount of money and time wasted here you think they would have a little bit better customer service. Me and my husband asked to speak to a manger more than once, do you think we ever got a call? No. Because we were in the builders division there is no one available to assist us. I can assure you I will be letting everyone and anyone know not to buy here.

Mathew Long

Purchased a Maytag fridge, stove and dishwasher from them. The fridge was roughly $2000 and on some of the corners of the outside of the unit it has insulation leaking out. Clearly visible and not appealing. Emailed and asked about it. Was ignored for 2 weeks until I asked about it a second time. Was told that this was a normal thing and to deal with it. So it seems like it happens frequently. Didn't expect this from them. Wont go back and will not recommend to anyone. Quite unfortunate. 27 Jun 2018, was called by a repair company but was told that they couldnt make an apointment for me because the time frame I gave them was to far away (I asked them to come look at it at the end of Jul when I had time off work). Still not fixed as of now and everyone that comes through my house I point this out to them and tell them where we bought it)

Jennifer Doherty

We highly recommend Trail Appliances. We received excellent customer service from the moment we walked in. Our salesperson, Reade, listened to our needs and understood what we were looking for. He did not try to oversell, but guided us to the best choice for our needs. Delivery and take away went as promised, from the call and email to set it up, to Jason and Isaiah arriving promptly, and efficiently and considerately taking away the old and setting up the new. We have and will happily recommend Trail Appliances.

Brent Raddysh

Outstanding team at this branch! We'd like to thank Eric Reiter, sales consultant, for his effort in convincing us to give Trail another chance. We unfortunately had a bad experience a few weeks earlier with a sales rep who did not respond to our requests for product information. We started dealing with another company and were literally a drive away from signing the deal. We happened to be in the area and needed to look at a specific appliance and Trail was close by, so we went in and happened to be greeted by Eric. He essentially changed out mind and we decided to give Trail another shot at the deal. Mark Pickering, the store manager, basically closed the deal and he has stood by his word on every single item we negotiated. We also want to give Sara Garcia, in product support a call out. She was exceptional! Sara (and Eric) followed up on a specific piece of ceiling ventilation equipment that we needed sooner than later. They managed to make the delivery happen for us and handled the situation very professionally. Finally the delivery team - Paul and Eric. These guys are exceptional! Courteous, prompt and very experienced in moving heavy appliances. We couldn't be happier with the final result and highly recommend this branch to anyone looking to make a major purchase with their appliances. Thank you!

Frances Anderson

My spontaneous decision to purchase a fridge from a flyer has not disappointed! The order was placed with an efficient employee and the delivery was on time and completed by competent and careful personnel. Santiago and Zee were on their way in short order and the product is perfect in its place.

Brenda Dean

Worked with Karan. Very knowledgeable and pleasant I haven’t decided on which appliances yet, but will return to Trail for sure. Just wish it was easier to access the parking lot entrance. Worth the driving around.

Terry Cyr

Went to the store and met Shaylene. My wife and I bought a fridge and stove and never knew appliance shopping could be so much fun! Shaylene has a great personality, is extremely knowledgeable and has the facts to back up her statements. We were out shopping around before coming to trail and nothing compares to our experience here. Will definitely come back to see her. Thanks again for making the experience so easy.

Julie Forster

In the past few months we've purchased 2 sets of Washer/Dryer Appliances; our Salesperson Karan Parekh @ Trail Appliances @ the Victoria/Langford store was very personable, knowledgeable, and professional in all aspects of our purchasing experience, so thank you Karan for making it happen and so easily:) Your expert service and friendly manner along with prompt delivery of these new appliances has been greatly appreciated! Julie and Peter

Brett Schrewe

We have had several nice experiences working with both the sales and delivery team at Trail Appliances. We have purchased a refrigerator and a kitchen exhaust fan from them in the last six months and have been impressed by their knowledge, professionalism, and kindness. In an era where more and more is done online and not face-to-face, our sense is that they have maximized the utility of the former while remembering the importance of the latter. Thanks to Eric and Paul for their care and efforts for our refrigerator delivery a few months back, Karan for his knowledge around refrigerators, and Reade for his help concerning the kitchen exhaust fan!

Eric Wuolle

First, our Product Expert: Karan was exceptional. He spent hours over many visits while we contemplated higher-end and then middle-of-the-road laundry machines. He patiently waited for us to finally make up our minds and actually purchase a washer and dryer. After Sales: Once the order was in the delivery queue, we changed the date twice ! No problem, everything was accommodated promptly and professionally. Delivery and Set Up: The three man crew arrived in the time window promised (I know, odd eh ?). This team was obviously well trained, and had the stacking unit installed nicely in a very short time. Each guy on the team was courteous, conscientious and very careful in all of the movements of the heavy appliances into the house, and taking the old ones out. My strong recommendation after this experience is to carefully consider not only the price of units you are planning to purchase, but also think about the rest of the service package involved in that purchase. Trail Appliances Victoria, and in particular, Karan ( fine gentleman) is very much our go-to retailer in the future.

Bruce Hamilton

We recently purchased new appliances for a kitchen renovation. The salesperson who helped us was Brandon. There is no doubt that dealing with Brandon made all the difference. He was very knowledgeable, provided advice without being pushy and best of all listened to our needs. Brandon made the difference and Trail had all the appliances with the features we wanted at competitive prices.

D L

Excellent experience with Karan Parekh from Tail Appliances in Victoria. We needed to purchase a new range, fridge and dishwasher and he was a wonderful resource outlining the strengths of different models and brands. This helped us significantly in making our choices. He followed up throughout with delivery and support. From walking into the store the first time to browse, through to our purchase and finally to our delivery and installation, we are completely satisfied with the service at Trail. Would highly recommend.

Michelle Kimery

The staff were helpful when we went to purchase appliances there BUT complete lack of assistance with 2 questions I had about my new appliances once they were paid for and installed. I went back to the location to ask 2 questions. My Marvel 2 zone wine fridge was not cooling to the set temperature and I wondered if I had done something wrong in programming it or if the fridge was not working. Secondly, 2 panels on the doors of my Fisher & Paykel fridge keep coming loose and I wondered if there was a better way to keep them in place. I did not even get past the front door when I told the "greeter" I had questions about my products. I guess I should have said I was there to PURCHASE something. I was told I would need to book an appointment with 2 different service technicians...1 for the wine fridge and one for the fridge. Not one salesperson would come talk to me. The greeter spoke to the manager but he would not come speak to me either. I was told the sales people and the manager don't know about these things as they are not service technicians. Apparently, they are very good at printing and reading product feature sheets when you are purchasing appliances. It appears they know nothing about how they work and are incapable of answering questions if the slightest problem exists. I was told to read the owners manual to figure it out as that is all they would be able to do as well. We had excellent service when purchasing Miele appliances from Trail Appliances in Calgary but apparently all locations are not the same. An extremely disappointing experience given the amount of money we have spent at Trail in the last 4 years.

Trevor Way

Recently bought a dishwasher from Reade Smith, Product Expert. He was very friendly to deal with and was patient while answering the many questions that my wife and I had. There was never a time during our interactions that I felt he was exerting pressure to buy. In the end, we bought the machine he recommended and we feel we received good value for the price we paid. The whole experience was comfortable and would recommend Mr. Smith and Trail Appliances to anyone looking to buy.

Liova Bueno

Karan Parekh was extremely helpful and knowledgeable about the products that we were looking for. He pointed us in the right direction to get the best value without compromising quality, and was straightforward and honest with his recommendations. We very much enjoyed dealing with him.

Debbie Deglow

My husband and I purchased new kitchen appliances from Trail in February of this year and were so impressed with the level of service we got both in the store and with the delivery team, that we decided to go back there to purchase a new washer and dryer last week. Not only did we receive excellent customer service again, they also price matched for us a week after our purchase, to match a No Tax offer for the same products at another competitor. I would highly recommend Trail Appliances for their selection, customer service, dedicated delivery team and their price match guarantee!

Anne Hill

Fantastic service from Jennifer Jones with our recent dishwasher purchase! She was so professional, knowledgeable, friendly, respectful of the research we had done beforehand, and did not try to up-sell us on the model. The other staff members we encountered were also helpful and positive. Trail Appliances came highly recommended to us and we were very satisfied.

Steve Earnshaw

Eric Reiter was fantastic to work with and couldn't recommend him more. He was exceptionally knowledgable and worked tirelessly with us to ensure we had exactly what we were looking for and for the best price. Trail is great because of people like Eric.

Nicola R

This was the second appliance purchase for us from Trail and once again we had a great experience. We initially went to Trail because, after looking online, they seemed to have the widest selection of 24” laundry sets in the area. Eric Reiter was a wonderful help while we were in the showroom – he was very knowledgeable and gave his honest, professional opinion when we asked questions (he advised against a combined washer/dryer which would have been a bigger sale for him but a less efficient and practical appliance for our needs). The shopping experience was easy and painless, and we even managed to purchase a set that was on sale! Delivery only took one week from the purchase date, and the delivery men, Kris and Kev, were very friendly and efficient. They took great care in removing our old washer and dryer, and in bringing in our new set. They discovered one of our taps was leaking so couldn’t hook up the new laundry set for us, but left the machines on cardboard so we could easily push them into place, and gave us tips for sliding them in and hooking them up after our plumber fixed the tap. We couldn’t have asked for a better experience with Trail!

sherry burton

After searching for new appliances at all of the big box stores, we visited Trail Appliances Victoria on a friends recommendation. We were immediately assisted and provided with great product information and customer service. Brandon D did a great job and we are extremely happy with our purchase. It was a smooth and easy purchase! the delivery crew was polite, careful and very respectful of our home. all in all, a great experience with Trail Appliances. Highly recommend!

SHIRLEY CONNOLLY

My husband and I are retired, and we just moved into a 5th wheel RV. Among the things we added to the RV, was a washing machine. To accomplish that, we visited our favorite Product Expert, Shaylene Goretski, at Trail Appliances, Victoria, BC. She was able to quickly get together a collection of information on all the washers and dryers, and the new all-in-one washer-dryers that would work well for our needs. After a relaxed and very informative meeting with this gracious lady, we went home feeling confident that we had gone to the right place; and the printed information from Shaylene made our appliance choice easy. And how did Shaylene become our favorite Product Expert? I am disabled; and about 2 or 3 years ago, my condition worsened to where I began falling forward unexpectedly, many times a day. Cooking at my stove with controls on the back, became very dangerous. For safety, I needed a stove with controls in front of it. I also could no longer bend to use our chest style fridge freezer. I needed an appliance with double doors, and a vertical freezer on one side, and a fridge on the other side, but with no ice maker, thereby allowing for optimum storage space. We went to two large appliance showrooms and received no service at all. That was not new to us, because there are people who, even in this day, behave as if disabled people are invisible. Trail Appliances was the third place that we visited. I was feeling disheartened from our first two experiences. What a huge surprise we had when Shaylene greeted us warmly, and did an extensive computer-search for a fridge that matched our requirements! She treated me with compassion and took us on a tour through the showroom to look at Trail’s large array of stoves. I love cooking, and thanks to Shaylene’s enthusiastic approach, we bought a stove with all the ‘bells and whistles’ that a person could think of. The dials are across the front, and the oven can be divided into a small oven and a mid-size oven (which can be used at the same time), and it could also convert to a full-size oven. That stove became the most used appliance in our former home. Now, that’s the way to win over a customer!! Shaylene’s beautiful way of dealing with us brought us back to Trail Appliances for our recent purchase. Thanks a million Shaylene! We hope to see you again the next time around.

Steve Woods

We purchased a washer and dryer and it was really bad. After a visit from the installer and service technician it was declared to be a lemon. Thankfully Trail agreed to take it back and replace it. We just received the replacement today and can already tell this is what we expected from our initial purchase. So after a bad start we got what we paid for. Thanks to the team for helping us through this.

Brigitte Lillmeier

Worst customer service. I've been waiting for a stove to be delivered for a month. I got a damaged product which I didn't accept then waited for another. Trail said they would give 2 hours notice for delivery. They called saying 15 minutes and I wS at work. These guys are terrible to deal with.

Alison and Steve Friend

I was very pleased with the service I received from the staff at Trail Appliances on a recent purchase of a Washer/Dryer. My salesman Eric Reiter put me at ease right away he was easy to talk with, very professional and his product knowledge excellent. He took time to answer all of my questions and helped me select the right product. The delivery crew was on time, considerate of their surroundings and installed the appliances efficiently. I received a follow up call from Eric to make sure everything went well and that I was happy with my purchase. Thank you Trail Appliances

John Josephson

Top notch service from Shaylene! My wife and I were very confused what way to go when our washer and dryer needed to be replaced because there are an overwhelming amount of appliances out there. She is a pro and helped up pick the perfect set for what we need it for. We can not wait till they come in to use them. Thank you Shaylene.

Colin Gawreletz

I have to say I received the BEST customer service at Trial Appliance than I have ever in any retail store. I am renovating my kitchen so I have done quite a bit of shopping around. Trials competitors need to go by there and learn a few things on good customer service. Marty the Sales Manager at Trail is a true professional. He took the time to come over and introduce himself to me and thanked me for coming in and for my time. That was a first for me! I definitely will be making my purchase at Trial and recommending them to all my friends and family.

Brandon Dol

Shaylene G from the Victoria location is top shelf to work with and the reason I am giving a 5 star review. Shaylene has walked us through such a challenging time with Covid, answering all our questions and patiently navigating the unforeseeable. She is respectful, warm and very professional. She offers you hard work ethic and commitment. She is amazing. Just a note to all humans, please go easy on other people. Trail Appliance is not responsible for Covid and the employees are not trying to make their jobs harder just for fun . Just saying.

T.M. Parker

Had another great experience at Trail Victoria recently when looking for a Convection Steam Oven. We were professionally greeted by a sales person shortly after arriving, and efficiently helped through the selection process. We thought we knew what we wanted before we arrived, but quickly realized through their knowledge and experience that we would have made a critical error with our original choice. We compared the price with other stores and Trail's price was competitive as well. The oven we chose was not stocked here, but did arrive in time for a family event. The delivery crew was on time, polite and careful with our floors and walls. Now that it's installed, we are very happy with our purchase and the overall great service we received at Trail.

Jordan Kalli

Greasy practices on clearance items: We popped in yesterday as we needed a new over-the-range microwave. After looking at a nice model in the showroom, we found one in the Clearance section in an open box, and were excited to save a little money (as we have a baby on the way). The salesman then let us know that he 'recommends buying new, as open box items are often returned by contractors with missing parts.' He then said the only reason he'd 'knock fifty bucks off the price so that we could buy replacement parts if we need them.' He further pointed out that clearance items were a "final sale," and that we had to inspect the unit ourselves before buying. What kind of company doesn't stand behind the products they sell? Why not require all returns to have all parts included and counted, instead of trying to screw over the next customer? Why would Trail not check the box themselves to guarantee a working appliance? We wanted to support a Canadian company, but ended up going next door to Home Depot (who carried the same brand and model of microwave) and getting a price match instead. They even beat Trail's price by 10%. I guess in the end, both sides are happy. We got a new microwave for a great price, with great service, and a no-hassle return policy, while Trail got to keep their mystery box (which may or may not include an actual working microwave.) Good call, guys.

Shirley Peach

Our experiences with Trail Appliances have a long, always and simply, stress free, History. Whether we have purchased great, reliable Appliances for our Rental Suites, or have been updating our our own Home Appliances, Trail's Staff has always been far more knowledgeable & insightful than any other Supplier in Victoria. Delivery times are not long at all, and we've always had careful Delivery Staff who care about what they're doing, from a Budget-Friendly Range for a Suite to a topline Wall Oven & everything in between for our Home, the Staff, from Carefully attentive Sales, to Justin, the Super Efficient Warehouse Manager who knows exactly what's in the Warehouse, to actual Delivery, every step has been worry free, and successful. Their Prices are more than reasonable, with products for every budget, and knowledge beyond the average. Trail really trains their Staff well, and the Staff actually take pride in their work! Everyone seems genuinely happy to be there, and to serve you! I cannot say the same for other Suppliers who act as if I'm interrupting them . Trail has been with us along our Journey of Appliances purchases for over 15 years, and I simply don't trust anyone else!

Gary Wong

I bought a range hood months ago and have been using it regularly during this period. I am extremely impressed with its performance. I am even more impressed with the salesperson who sold it to me. His name is Eric Reiter and, listening to my needs, he suggested the range hood for me which I am now enjoying. Eric had a very easy-going manner that put me at ease and he was very knowledgeable as to what I really needed. I would go to him for any appliance needs in the future at Trail.

Nancy Dyer

In June my partner and I embarked on a major project to gut and rebuild our 50’s home. As our kitchen appliances were over 3 decades old they needed replacing. Being out of the market for so long, we asked our friends for advice on where to shop and what to look for, then we researched on the internet and read the consumer reports. For a few weeks, we combed the flyers and prepared a list of what we were looking for before visiting each of the 3 major appliance outlets in town before deciding on Trail Appliances. (No, Home Depot didn’t make our shortlist!) After we had a brief look around the store, a young sales rep named Brandon Dolan offered his assistance. Brandon was great to deal with. He listened attentively to our needs and wants BEFORE offering his suggestions. His insightful knowledge and candid feedback of the various products was very helpful and delivered without pressuring sales-tactics. Although we had walked in wanting white appliances, we quickly realized that in order to get better selection, we needed to look at stainless steel options. Brandon steered us away from the lesser-quality models and pointed out some lower-priced machines that would do the job for us. Once we made our decisions, he explained the terms of sale, and reviewed the details and cost of each item. He didn’t push the extended warranty plan but suggested it was worthwhile for just the fridge and stove. We prepaid the order and Trail Appliances agreed to hold the appliances for us until we were ready for delivery. In the meantime, if any of our selections went on sale, we were given the lower price. We changed our mind on the make and model of fridge we chose and it was no problem to make the switch. And later when we saw that same fridge for less money elsewhere, Brandon/Trail was able to beat the competitor’s price. Whenever we phoned, Brandon was prompt in responding. Trail ended up holding our appliances for over 8 months before delivering on the date we requested! We have been very pleased with the service we received from Brandon and the team at Trail Appliances. Turns out many of our friends have also bought their appliances at Trail and they are also happy with the products and service. Nancy Dyer & Brian Money

Mary Sheilah

The next time I need appliances my first call would be to Jennifer Jones. She is reliable, knowledgeable and respectful of her clients' needs and budgets. Delivery service was also first-rate.

Bill

We purchased new appliances from Trail Victoria a couple of years ago. We had a number of issues with our range. After a considerable amount of time having attempted repairs made three times and difficulty with the extended warranty company, the folks at Trail took it upon themselves to give us a refund for the purchase price of the range and negotiated on a new range, requiring us to only have to pay for the difference in price. Exceptional customer service that is rare these days. I highly recommend Trail for exceptional service, experience and knowledge about products and unbelievable after sales service. Well done and thank you!

Ajay Parekh

Excellent service received by our salesperson Karan today. We are very satisfied with our purchase and will definitely go see him again. The shopping experience was very different from other stores as we were greeted promptly, and were given genuine advice all throughout and were not pressured even once. Their price protection policy takes the anxiety away from waiting for the “best sale”. Kudos to Trail Appliances.

Deborah Taylor

Trail Appliances is the best (and in my mind the only) place to shop for appliances. Prices are great and competitive. The staff cannot be beat. You are greeted promptly and they are very knowledgeable about the products. A pleasure to do my business here.

Catherine Eberle

I had a good experience. The store has a lot of appliances on the floor. Karan had a very good knowledge of his products. He helped me choosing the right appliances. He was available to answer my questions. I highly recommend Trail Appliances and Karan for his excellent customer service.

Maddison Friess

Originally the service was great, and staff was very helpful. they got it installed and took away our old appliance. Once they left it has been a nightmare. The machine does not work properly and the dryer has an error code. We got the vents cleaned to be sure that the issue isn't on our end and the unit is still is not working. We reached out to trail and they gave us a new number to call and they tell us to call a new number, and has been on-going. They cannot get anyone to take a look at it until the new year, but we have had the machine for over a month and do not wish to wait any longer. We shouldn't have to take our laundry else where to get it done. When you spend good money on a product you expect for it to work, and when it doesn't you expect at the very least decent service. Which is not the case. We have been ignored and told that we will have to pay for repair even tho we have purchased the warranty. Poor service. Poor product. We want our money back and want to go else where.

Will Nikl

Two years after buying a very high end range and range hood, I ran into trouble with the LED lights on the range hood. The lightbulbs were not covered under warranty, and none of the local parts supply shops were able to source the parts. After a couple of calls to Trail, they tracked down the contact for the company and had them call me directly. They were able to supply all the parts, and even allowed me to use the repair company I had already hired. I am very happy with Trail and recommend them.

A&V Demers-Mader

We are filing a Small Claims court action against Trail Appliances and Samsung Canada. We will be demanding a complete refund in order to purchase another range from another appliance dealer. The Samsung induction range is model no. NE58H9970WS purchased from Trail Appliances, Langford, B.C.. It has proved unreliable in several ways however when the glass top cracked spontaneously on July 8,2021 while under the 5 yr warranty for manufacturer's defects we contacted Trail and the Samsung service centre which appears to be located overseas. We were given an email address and name to contact to take our claim to the next level. There are a great number of online complaints about spontaneous cracking of the glass top on this model. Nearly two months have passed. No service technician was sent to verify. We have received no acknowledgement of our email and no response. Unable to use the range. We have been ignored at every level, i.e. total ghosting. When we purchased the range the sales person at Trail assured us that they would help us with any potential claim. This has not happened. We are on our own. There are so many complaints about the cracking of the glass top that it seems to be a case worthy of a class action suit.

christine h

We moved house from Langford to Sooke in December last year to a home that needed updating. We had purchased appliances from Trail Appliances before and were pleased by the level of service provided. It was a natural choice to return to Trail Appliances. We met with Karan Parekh who helped us choose suitable appliances for our new kitchen. Karan recommended products that suited our needs, budget and specific requirements. He kept in touch, without being pushy, as it took some time for us to finalize our decision. We recently had an issue with the fridge that we had purchased. Both the Customer care centre and Karan helped with reaching a resolution quickly and to our satisfaction. Karan guided us with patience and respect, we appreciate his efforts which did not end after the sale had been completed. Many thanks.

Giovanni Fucci

Went to the store, met Karan and bought a dishwasher. He showed us all the differences between different brands and helped us choose what would work best with our budget. He is extremely knowledgeable, honest and professional. I would recommend him and trail to anyone.

Lenora Angel

Sales staff experienced, helpful not pushy, a pleasure to work with and delivery/set up staff extraordinary

Wells G

After looking at several appliance stores we settled on Trail Appliances in Langford. Their service and selection was great but what really sold us was the manager, Mark. He dealt with us personally and bent over backwards to help us out. We are very happy with our new washer and dryer set!! We will be back when we need other new appliances :-)

Sandy Rix

My husband and I recently purchased a Washer from Trail Appliances. Jennifer Jones from Trail assisted us. Jen was excellent!! She was very helpful, very knowledgeable, extremely patient, kind and friendly. She made us feel so comfortable, answering our every question and never hurrying us. She made our experience easy and stress free. The guys that installed the washer were also very good. We cannot say enough how pleased we are with Trail. Jen, you are so very well suited to your job!! We are so grateful for all your help!! Thank you!!

Pat Tancock

We dealt with Shaylene G. Fantastic service. She was really knowledgeable about a broad range of products. We are very happy with our appliances.

Bruce Macdonald

We recently bought a Bosch refrigerator and a microwave from Trail Appliances. Karan Parekh was our salesman. Karan took all the time with us that we needed to ensure that we chose the fridge that worked the best for us and our kitchen configuration. All in all it was a favorable experience.

Donna Oliver

We were very fortunate to have Karan Parekh as our salesman from Trail in Victoria (Langford). He's very knowledgeable about all products we were interested in, and very prompt to answer any questions or concerns, after the purchase. His periodic unsolicited follow ups were very much appreciated. Trail was also great accommodating us in our total kitchen reno that lasted 3 months longer than originally planned. We would definitely recommend Trail (Victoria-Langford) and in particular, Karan Parekh, he really knows his stuff and goes above and beyond to help. We purchased Wolf double ovens, cook top and microwave drawer. Subzero built in side by side fridge freezer and bar fridge. Asko dishwasher and chest freezer. All delivered to Duncan, and are very happy with our purchase - thanks to Karan.

Sean and Chrissy Armstrong

The staff is very pleasant, they share our frustration with appliance manufacturers back ordering everything. I felt for the nice young man. Hopefully we will see our new range soon . Also very safe invironment

Ellen Dragushan

Shaylene my sales rep was very helpful and knowledgeable in helping me choose an new washer and dryer. Santiago, Zee and Mike did a great job of taking away my old units and installing the new. Over all very happy with the service I received all around.