Reviews of Quality Inn Downtown Inner Harbour (Laundry)

Steam room not available, Renos underway No thermostat in the room

The parking is difficult and not always available in their underground parkade.

Pretty old hotel as you would expect. The rooms have been minimally refreshed, but still gives an old moldy feeling. The doors are so thin you can literally hear everything happening in the hallways. There was also an air vent above the door that was loud 24/7. The beds and pillows are so soft it's almost flat. But the staff are nice and good covid protocols, many sanitizing stands around. Relatively central downtown, it's okay for what you pay for. Don't expect much.

My original review was quite angry, because a good part of our stay had been ruined with loud thumping music coming from the pub in the courtyard just below our window. Talking to the front desk yielded no result. I have now received an apology an explanation from management. It seems that this was a fairly unusual occurrence, rather than the chronic problem that I thought it might be. I would give this hotel a 3 out of 5, when it comes down to it. Like all the hotels in that area in Victoria, it is really overpriced for what you get. We were unhappy to discover when we got there that amenities such as coffee and in-stay room servicing, meaning bed making and such, was not happening right now, although there was no reduction in price for this situation. More to the point, this was not communicated to us until we got there. I prefer to make an informed choice, especially when I'm spending multiple hundreds of dollars a day on a room. One outcome was that we ran out of toilet paper in the middle of the night. It turned out that nobody had thought to leave any extra rolls in the room, despite us being there for four days and three nights. So that wasn't the most fun. As well, there were actual food smears all over the front of the refrigerator, and very thick dust on the base of the lamp, both of which made us somewhat uneasy about the standards of hygiene in the COVID era. I know there's a real labour shortage problem, and they can't necessarily get the kind of help they need. Still, seeing a high touch point such as the fridge door being outright dirty and clearly not touched by the room servicing crew was pretty unsettling. However, there were definitely some upsides. The bed was clean and comfortable, the blackout curtains worked well, we had a nice balcony that got lots of sun, and the cooling and heating system was nice and quiet, which made a change from a lot of hotels. The TV has a guide channel, so you can actually tell what you're watching, which is another big change from a lot of hotels. And the bathtub has a plug that actually keeps water in, which makes it one of the few that has worked in my fairly long experience of hotels. I don't know if we would stay here again. I think if we thought that noise or other problems would be addressed while we were still there, we might. But I'm not super confident, given our experience of an unresponsive front desk, that that would happen. On the other hand, I'm not seeing any great reviews of any other hotels in the immediate downtown Victoria area. So maybe the Quality Inn is a decent enough option, all things considered.

Amazing location

My stay at the Quality Inn down town Victoria went beyond my expectations. I was welcomed into the hotel with warmth and friendliness and provided a very comfortable bed. I give 5 stars for the bath!

This hotel has Good location and reasonable rates. Close to everything in downtown Victoria. Small kitchenette with stove, dishes and pots was a nice surprise

It was downtown. Most everything we wanted to see

Location is great, included parking adds value.

Staff was extremely caring and helpful. The hotel was exceptionally clean, located perfect for exploring downtown Victoria, but was close to the Royal Jubilee Hospital. Restaurants were all around the location, featuring foods from many countries. I will go back there again.

Virtually nothing. Would never stay at this hotel again at any price

Solid hotel, with a pool. Clean rooms. The keycards need some work as it took me about 10 times each time ro unlock the door.

The location of this hotel is perfect for visitors to Victoria. It's in a quiet, mostly office area. Traffic is light after 6.00. You can walk to most attractions downtown. Shopping is great when you can walk around and just look. No …

Front desk staff were friendly and rooms were clean, however they are very dated and definitely in need of a facelift. Bathtub tap dripped the entire time and wouldn't stop, and when a nearby suite used the bathroom our sink made very loud gurgling noises. Bathroom was very small, not a lot of room to get ready and had to watch where I was standing to close the door without hitting the toilet. Shower head was mounted too low, even for me at 5'6", so I had to lean back to rinse my hair. Remote for TV either had very low batteries or was worn out because it only registered commands about every 5 presses. Bed was not the best in terms of comfort, felt like an old spring mattress, and also creaked quite loudly which disturbed my partner as I turned in the night. We got the suite that all we could see was mechanical equipment on a roof area. There were just a lot of things that added up for a pretty disappointing experience. Staff did a good job, but with the overall state of the building I probably wouldn't stay again unless they did some serious renovations.

Hotel had good location and what was offered in room was comfortable. Housekeeping was also friendly and helpful. However room was very noisy and front desk and manger bordered on being rude. …

first, noise. I could hear next room sounds or clean sounds in the morning. second, I wish they have bathrobe

The rooms were small we didn¿t get the king size bed we wanted the Jacuzzi in that didn¿t work there was no air-conditioning the swimming pool was closed the staff was good

Close to downtown so could walk everywhere. Room was clean. Floor below was under construction but didn't bother us.

Dated but well kept up rooms and parking is available underneath at charge. Wonderful location, walking distance from Parliament and the old town. Allows pets to be kept in rooms and our dog was very happy here. Be warned though the AC is central only and not terribly powerful. Also no coffee maker.