Reviews of Individual Dry Cleaners Ltd (Laundry)

Kathleen Meadows

Great customer service - did a perfect job on my favourite jacket.

Kate Pollard

One of the better places, nice people

Jasmine Lowey

Absolutely awful - never use them. I split tea on a pair of work pants and a wool coat and took them to the dry cleaners as a precaution, I informed the person I dropped the clothes off to about the tea spots. The coat came back with the tea spot still there and no note saying they were unable to remove it. I had to bring the coat back a second time and send it again to be cleaned as I was unsure if they missed the spots or were unable to clean them (which I doubted as it was only tea). I asked to be called before they charged me as I didn't want to pay again. I didn't receive a call, and the coat then came back without the tea spot and a note saying they were unable to remove the stain. They tried to charge me the second time which I argued and they ended up apologizing and dropping the charge. The work pants came back an entire size too small and no longer fit, they are ruined and I can never wear them again. They have terrible service, they ruined my clothes, they wasted my time, and are also too expensive.

Laura Peterson

My clothes came back looking like new! The customer service was very friendly and cheerful. It did seem a bit expensive - $35 for a skirt and dress, there was an extra charge for removing cat hair (there was a lot), but I don't dry clean often so I'm not really sure if this is the going rate or not. But as for quality of work, very nice!

Shelley B

Such friendly customer service. Not my closest dry cleaners but definitely the one I will return to. Good prices, good service and such nice staff.

Matthew Neild

Great prices, fast service and very friendly. Highly recommend!

Li Li

DE dry cleaning business in town! Top notch service, never had any problem.

Kendall Elliott

Great service

Matthew Nefstead

Great customer service with pickup and delivery from our office, and they somehow managed to completely eliminate a large ink stain from an expensive dress shirt!

Kalina

So, I've never had anything drycleaned before. I was hesitant about some vintage pieces I'd inherited from my late grandmother being drycleaned, as I read some horror stories (not about individual) on the internet about clothing being ruined, and one of my dresses has a pretty delicate sequin design. That was absolutely not the case, my dresses have honestly never looked better! They no longer have that musty, vintage smell, and the colours look more vibrant than they've ever been! They treated all my items with excellent care. They were also able to remove stains from my boyfriend's shirt that we totally thought was a lost cause, so he was super pleased too. I can't believe I waited this long before "discovering" drycleaning ???? But I think I picked the right place!

hailey p

Brought my husbands $200.00 shirt here and they ruined it. Thanks.

Dale Sproule

I've been taking my dry cleaning here for close to 20 years. Best work and best staff in town. Never had a problem . Highly highly recommended!!

Marlon Smith

Fast and friendly

victoria study

They are not professional dry cleaners and they over charge you ( I brought two coats and they are not properly pressed; I still see the wrinkles on the sleeves. There are also lint on shoulders). Not recommended at all!

Mark Stephenson

Great service! The ladies at the front are always cheerful, and it always surprises me how quick they say my items will be ready by.

Jarette hall

Individual Dry Cleaners are amazing. I had brought them my favourite jacket that had been covered in acrylic paint and they got all of it out within a day! I was very much expecting it to be a lost cause due to the type of paint and the sheer amount of it on the jacket but they somehow pulled off the impossible, and in a very timely manner. The staff were all kind and amazing as well!

Brendan Harris

A rare form of excellent service. I don't know exactly which lady helped me or what her name was, but - what a legend. She took her time to check my cushion covers and actually recommended I get new ones since the existing would fall apart while being cleaned. It takes good business sense to do this; ie - not charging me for nonsense that won't help. I got new cushion covers. When their affiliate drycleaner called to charge me anyways, the same woman sifted through ancient invoices to determine that the subcontractor had screwed up, then called them and sorted it out for me. Incredibly helpful, incredibly nice and will return here in a jiffy to do all of my drycleaning. Lovely people.

Emma Kilby

Terrible customer service. They obviously have no interest in maintaining their customers. Lots of other choices in the city, go elsewhere.

Ann Potts

Bring my husband’s shirts here for years as we lived close by. Now that we live in Sooke I make the time to come here.

Jasmin Jackson

Prompt and quality dry cleaning delivered by a most delightful customer service agent. A true individual!

ryan liu

I took my favorite jacket to Individual Dry Cleaner for dry-cleaning. When I picked up, the jacket had lint and hair all over it. Even worse the jacket didn't look like it had been cleaned. There was dirt all over it. I will NOT use this business again for dry cleaning. It is so terrible!!!