Reviews of The Home Depot (Laundry)

Zoe Queffelec

Good selection of products, very polite staff. There were clear covid protocols in place as in arrows in the aisles but unfortunately there were many people not following them. Also noted several males with their masks around their neck. Maybe a staff walk around is needed in these times

Doom Scorpion

Easy transactions with curbside pick up. A bit slow but luckily wasn't in a hurry.

Rheal L. Gagne

Great products and great prices.

Scott Q.

They seem to be out of a lot of stock and didn't have anything I needed. I also noticed the price of lumber is way up.

tadtotheflippingworl

Understaffed and untidy, even during the slow days

Ron Ron

From lumber to small nail to screw to a plumbing part or anything the only place to visit is Home depot. The associates are very friendly and ask for assistance whenever yku have doubts. The satisfaction of the customer is their priority. Go and visit once and you will definately love this place.

Stephanuschka M

I just want to make sure Home Depot employees are aware about customer service. My aunt and I were there looking for curtains we asked someone for help and we waited patiently. Next thing we know the guy that was called to help us, took another customer before us, right in front of our faces...like what? I walked out.

Matt Caccamo

Clean store had what I was looking for

1Mastheace

Had everything we needed. Very pleased.

Heather

Came to pick up my order. Kyle the manager saw me struggle to pick up my order and did absolutely nothing to offer service. The talent pool must be low here.

Ichabod Crayne

Painful and agonizing employees don't know their head from their ass only way to get anything is have a good idea where all the products are located ..... Been nothing but ignored and snubbed off. Aren't the employees supposed to have a clue even the slightest bit of inclination of what their selling ..... Lowes can't open fast enough

Brad

Curbside is slow as snail.

Robert Strachan

No staff available, expect to wait hours if what you need is in the warehouse. I gave up

Danny Palmer

Great place to find almost anything you need

Somniatus Industries

Really good variety of garden supplies and plants of every description, reasonably priced.

Jason Fortezza

Staff is always 100% willing to help

Dave Lalonde

Sometimes a little difficult to find what you're looking for, and often times items are out of stock. It is quite difficult to find employees for assistance, but when you do, they are quite knowledgeable and very friendly.

Gary Adduono

Very friendly staff that are willing to help when you need it

Niall McKee

Do NOT order any appliances to have delivered to your house in Thunder Bay. ARMSTRONG THE MOVER does there deliveries and are the most useless, unprofessional and basically the worst business that I have ever had to deal with in my life. Destroyed the first fridge trying to deliver it. Second one has been waiting to there to be delivered for 3 days now. They keep saying it will be delivered today, but nobody shows up. Day 3 now. Go somewhere else, TRUST me. Home Depot needs to get a more reliable company doing their deliveries.

Shelby's Shitzu

The staff are always helpful, when you can find one..

Gary Primrose

The employees in the window and door section are the best they are knowledgeable and very helpful

Devon bond

I was in the flooring department and got helped by Zachary Syrja. He is a wonderful young man, knowledgeable, patient and explains very well. I wish you had many many Zacharys in you store. Also home depot has lots a varieties. Thumbs up to Zachary. Thank you.

Ronald Reynolds

Absolutely insane the fact it takes an hour to get an order and after calling and getting two workers to look find out they never added you to the list honestly don't bother go anywhere else.

David Sereda

Exceedingly unhelpful staff and no warning that even small orders made online are going to take a day or two to pick up.

Scott Allen

The flower center was very nice, plants were in good condition, staff was friendly

Brian Churchley

Curbside pickup was smooth

Mark Kmill

Great place for all your construction needs.

Ms Yg

Tried for THREE full days to get someone on the phone from the equipment rental desk. Everytime an associate would answer, and pass me through, no one would answer on the other line. I explained this several times and was told they are busy and to keep holding. I can appreciate busy, and possibly short staffed but for three days to not be able to get a hold of anyone is terrible customer service at that point.

Jake Krawczuk

The only part open is the greenhouse...

Don Jones

The ladies in the wall treatment department were ever so helpful with my project. They made sure that everything that I needed was ready to go when I needed it. Thank you!

dan fuller

Staff was friendly and very helpful

Sledstr

The online ordering can be a little tricky, if what your ordering has many similarities to something else, so if you can track down a UPC you're set. As for curbside pickup things can be a little slow if you go on the weekend or evenings, but early on a weekday, it's really quick.

Alastair MacKay

Had a good vistit and saw employees working.

Carlos G (Flako)

Found all the lumber I needed and had my plywood cut accurately to size

Matthew Hartnett

Got what I needed and the staff are freindly

Frank Morrisseau

Use the self checkout or wait 30 minutes to pay and leave.

Steve JACKO

Beware of ordering appliances for scheduled delivery. The date you choose means nothing to them. The first two times noone showed up or called, after the third time "scheduling a delivery" they finally showed up. Home depot appliance delivery help line was unhelpful and wouldnt even wave the delivery fee.

Evert Ohraniemi

Everything a home owner or contractor needs can be found here. Excellent service from friendly and knowledgeable staff.

LAURA THOMAS

Ordered online last night and picked all items up this morning, ready on a cart. Very pleased

bah12011

Went there to buy a fridge.. The lady just stood there not bothering to get involved in a sale and basicly just couldn't care less and walked away in the midle of us asking questions.. So we left and went to Leon's and was greeted with a big hello how are you and explained what we needed to know about the fridge and within a few moments the sale was done.. Not very difficult when we actualy went there to buy a fridge like Jesus if you don't like your job quit! Waste of time going to home depot.. If you're gonna hire sales people make sure they know how to talk to people.

Ashley Wilson

Great service

Khalid

Looking for new blinds and various flowers to plant. Everyone very helpful and conducted social distancing. Got just about everything I needed, including help with the checkout.

Paul1969100

They had everything we were looking for at good prices. The cashier was more interested in his phone than helping us though.

Jeffrey Mehagan

Lots of great products.

Ryan Edwards-Crewe

Wasn't too busy and we went in for 2×2s and they had so many in stock. The entire store was very well stocked.

Lish McCoy

Friendly staff when you can find them. Good building supply store.

Mx. Canada

Very good customer service!

Chris Neilson

Great service, quick curbside pick up

Joe Zappitelli

Save your self the headache ! This store is very poorly managed and unprofessional when you request additional assistance. Overall a great waste of time.

Christopher “BunnyFooFoo” Davidson

Awesome place to work and shop

Mary A

Friendly and knowledgable staff really are helpful for the DIYers. The items I ordered where noticeably less expensive than local, but moreso they were able and willing to spend the time giving me solid advise and answer all my small questions. And they never go annoyed or rushed. I think it is about having the skilled and abundant staffing that are placed in departments that reflect their skills and knowledge so they can best assist customers. I always have a good experience here, and I leave feeling like a master tradesman lol.

Michael Sohlman

Low on supplies

Bill Dozer

Great employees but I travel from Toronto to thunder bay and stopped to purchase some parts and when I tried to use my homedepo card to pay, I found the card is blocked with no explanation, finally when I came back Toronto they removed the block and they didn't have why the card was blocked.

Dan Salhani

Couldn't find what we were looking for and staff too "busy" to help. Store did seem busier than normal.

Anthony Aloye Oghieakhe

Can be overwhelmingly big, so it's hard to track down staff. Staff are OK to deal with

Deborah Pehkonen

Best place to get anything you need related to construction or your home. Big appliances, small repair tools, anything that you need for repairing your house will be available here. Staff is very friendly and knowledgeable.

Hailey Sohlman

Don't order anything online from home depot right now. We ordered our range hood in June and we are still waiting for it ( October 29). After several calls to customer service we still haven't received it. Save your time and take your online business elsewhere.

Seb R

Great staff and we buy all our products here. Good warranty on appliances and tools.

David T. James

I have nothing bad to say about The Home Depot, there is no shortage of friendly and knowledgeable staff to help you, the inventory is vast and moderately priced. The aisles are nice and wide, stock is kept up and well organized. I have shopped here literally 100 times for various construction/reno supplies and in all that time have left with whatever I was looking for. :)

Daniel Perez

Waited 30 minutes for them to find someone to cut my lumber. You can't find anyone when you need help.

Bj DeCorte

Friendly staff and promotional items were well stocked.

Shelly St Arnaud

Easy shopping, friendly staff

PicklyAndy 87

Great variety of stock. Prices seem fair. Good all round hardware store. They have some good sales at times.

Thomas M

Knowledgable staff. Great product selection.

Phil Klingensmith (Phil K)

Wait for tools to go on sale. Well that's all I buy there hahahahahahahahah!

jason lindsay

Anything over 100 lbs is delivered curbside which is ridiculous. We are told to have someone ready to move it into the house. But the delivery date kept getting pushed back a day. Then unexpectedly I came home from groceries amd found it in the backyard.

Gordon Thamas

Good service and polite employees.

Michelle Bouchard

First time I went for curb service it was ready the same day. Now I have waited 2 days. Tell people ordering on line wait times.

paula jensen

Store is well laid out, staff are very helpful

Jonathan Koo

Very friendly helpful staff and great stock

Aslam Baigh

Good selection of product

Daryl Reilly

"Don't know, don't care" should not be in a salesperson vocabulary.

Laurel Splawski

Worst customer service ever! Waiting 11 months for windows panes, to be replaced on my front door and sidelight pkg we purchased at Home Depot. One year old only and waiting almost a full year to get it fixed! This store has no real management to keep up on problems within the store. Will never use them again for any installation. Will use Exterior Finishing only for future renovations. They were fantastic!

Edward

Returns were really easy but get some help in hardware took a long time.

Stripes 101

Terrible. Sat. of the long weekend and absolutely no customer service and the store was very busy. I just ended up leaving

Bill Dell

It took forever to pay for one thing. And then they had the wrong price and I had to go out get the correct number and price myself

Robert Thivierge

I had purchased an appliance. My Appliance came in and delivered from Canada Cartage, to Armstrong Movers who delivered my appliance. When it got to my house taken out of the box....It was Damaged!!!! I had it returned. Now, I have been waiting for a new one. Forever waiting. I dont know if its Home Depot fault or Canada Cartage or Armstrong Movers....I have ordered and this order have been a bad experience for me. Not good

Arash Sadeghipour

Awesome

Awesome Installz

things out of order, or not in stock which is out of there control. 9-5 there are so many assistants they won't leave ya alone, after 6pm the place is a ghost town and can't find help anywhere

Albi Sojan

Very helpful

David Orr

wood prices are fluctuating, paint department employees are lost

Douglas Rutledge

this is the second time i have had to deal with Home Depot’s “Curb side” pick up . This is the worst system i have ever seen . Every other box store has figured this out : create time slots for pick up. It doesn’t take a genius to figure out. This is bad for the employees and the customers

Amanda Eklund

Looking to purchase item that web site said was in stock (checked for a few previos days. All saying in stock). No sales associate asked to help me. When i did flag one down they couldn't communicate with other associates due to the battery in radio being dead. In the end left without purchase and frustrated.

Diane Tracey

Love this store wish we had one in Dryden

Caroline Prezio

Always great service here, but like any big store they dont always have everything. And checkout counters are usually like a desert no one around.

Kris Stajkowski

Good selection but almost impossible to find someone to help you

Minnie Smith

Friendly helpful staff, the ATM/credit machine was pathetic at the windows and doors section.

Harrison Schan

Curbside pick-up was quick and easy.

Jim Turner

Great place for supplies for renovations

James Adegboye

Great prices and great staff !

Kelly Seb (Bay36t)

Always someone who knows the aisle your items are on.

Derrick Leduchowski

Got my stuff...watched YouTube while I waited for curbside pick-up...it was a breeze.

Barbara Viklen

Staff were helpful however It took a while to find someone that was free to assist.

Michael Hari

Awesome store, has everything you could need

Avionics Engineering

Handicapped parking, clean washrooms. Friendly staff and lots of stock.

Anthony Silvaggio

What can I say, it's a Home Depot. Go to Chimo for wood...

JEMI

Great selection here. The only bad experience I've had was when I asked an employee if they could direct me to something, then said go talk to so and so and then the employee walked away. I thought that was pretty rude

Joe Suk

Excellent the staff were a great help, was looking for lighting options

Brandon Esquega

Under staffed. Took over 30 min to get someone to help with an item. Out of stock on sale items and the door lock I purchased did not work and had to be returned.

Certified Drywall

How about more manned check outside instead of self check lanes.

prit shah

Very bad service! Wanted to buy glass shower doors and no employee in store knew anything about the 10% discount. After waiting and waiting they located the manager? Crystal who tried to find every loophole to not to honor the 10%. She finally agreed and with the curbside delivery!!!!!! The delivery men do not go in peoples houses ( Crystals words). So if I pay for delivery, I sure want my showerdoors inside my house,not in the curb! So we will be shopping in a store with knowledge and service,NOT at Home Depot Thunder Bay.

Ron Yurkoski

Why sell lumber if you never have it in stock?? Poor inventory control. Time to shop local.

Jibin Jose

Most of the staff are helpful and nice to talk to. Prices aren't bad.

Jordan Allan (Jerdanalan)

Excellent. You come across sales personnel who goes their way to assist you to find the things you're looking for. They are engaged and alert to the customer needs. Great shopping experience. Bravo...

Robert McFarlane

Amazing service and well maintained store

Mike Ferg

I can usually find what I need, the staff are usually well trained & can usually find an answer to your query.

Jeff Williams

Best service possible considering the times we are living in.......

Aundrea R

Usually always a positive experience at Home Depot. Lots of choices and usually in stock. Staff very knowledgeable and helpful. They approach you so you don't have to search for them very often. Quality products and easy returns and exchanges. I often go just to browse and see what is new.

Anthony Hyatt

Great service they will not be undersold to any competitor in town!

Derek McNulty

I ordered and paid, in person, for an electric cook top, that was supposed to be available for pickup 5 days ago. They have no idea when it will be available. I paid for it to be installed, and the installation was supposed to be today. Nobody seems to know how pickup and installation services work. I get the run around, of calling one place, to be told to call another place. And back and forth, and around and around it goes. I wouldn't have bought it, if I knew what it would be like. But, they have my money, and I'm stuck. Don't be fooled. Don't give them your money unless you walk out the door with whatever you're being. They also, didn't mention that when it's finally available for pickup, they have very limited hours for pickup. You can buy stuff on evenings and weekends, but you can't actually pickup up stuff outside old school bankers hours.

Ariah Robichaud

Good service and professional experience

Dave Boisvert

I called on May 14 regarding a barbecue listed in the local flyer, I had an associate named Sawyer, ask me the model # he then stated that they were outside and he would have to look and see how many they had, he would then call me back. Less than 10 minutes later he called and confirmed they had approx. 12 in stock, I then asked him how do I go about purchasing one to be picked up at a later date. he provided the answered to all of my questions in a very professional manner. I went down a couple of hours to pay for my purchase the customer reps at the desk were very frantic, but also processed my purchase wonderfully. I picked my barbecue up two days later, although it took approx. 15 minutes to secure someone from seasonal for the carryout of my barbecue, all went smoothly. Great Service~!!

Joseph Cloutier

Went looking for a new washer & dryer and were approached asking if we needed assistance. Very helpful and respectful.

Yellow Jacket Property Services

Had a bit of trouble finding staff to help me find what I needed but over all I ended up with an awesome cashier who got someone right away to help carry out all my supplies and put them in my car WITHOUT damaging or being inconsiderate! Even the cart guy was super friendly!

Jay Kruzliak

My girlfriend broke up with me last week, I bought $80 worth of damn nice cardboard boxes today, and am moving on. Thank you, H.D.

Andrea Robinson

Terrible service and rude staff, had to place an order for a 500$ lawn mower I called to see when it would be ready for pickup they told me that it would be at least 4-5 days because they were backed up from Monday when they were closed..I placed my order on Friday.... They had 4 days to process orders from one day....I understand that some orders might be bigger than others but you just lost a 500$ sale because you can't prioritize a 10 minute order. 10 minutes to make probably 120-200$ in profit...everywhere is doing curbside pickup why is it only home depot that is taking 4-5 days to even pick the item for sale. Oh and went to canadian tire and they got it for me same day........

Wayne Dudley

Staff knows their stuff. Answered all my questions. Also super friendly.

Kenneth Byers

Great staff - very helpful & not too busy to say hello.

Craig St. Cyr

Helpful, friendly staff. Clean and easy to manoeuvre through the store

Eleanor Bennett

Service is shabby to say the least. Will not go back. Thank goodness Lowe's has come to town!

Janine Walker

I was looking for an item and a gentleman emoyee helped me find it...thanks

Tim Jardine

The Female employee in the paint department, that was working on Wednesday, October 2nd, was extremely helpful with my purchases. Thanks

Tammy Martin

Cheap prices on flooring materials and fast delivery.

Elaine Wilson

Got the help I needed and quick service.

Amir Sani

I had paid for installation services for laminate flooring on August 8, 2014, today's date is August 31 and my floors are still not complete. Not to mention the flooring to be done is over estimated at 800 square ft. which to be honest there is no acceptable reason to why my floors have taken this long. The contractor doing the installation doesn't bother calling to say he is not showing nor shows when he says he is. Also at one point when the contractor lost his wallet he did obviously call we looked through everything for him and let him know there was no wallet. He then didn't bother showing up the next day to complete any work but felt it appropriate to knock on my door and ask my son what he did with the contractors wallet. I literally have only one vent cover that actually fits in the floor as he didn't bother to measure for the rest as well he didn't fix my front door properly and my children and I had to sleep in an apartment with a door that would not shut or close which is a HUGE SAFETY RISK. The quarter round isn't cut properly nor is it fitting against the wall or nailed down. I had to call the store and speak with managers on many occasions just to get the contractor working on the floors. I even at one point had to call the contractor to find out he was "calling it a day" Overall my experience has been a complete disaster and if I would've known that paying for services through Home Depot I would've booked the time off work and done the work myself. And while my children and I wait for the work to be completed we have been living out of one corner out of the apartment and for this long is unacceptable. I would recommend other flooring companies. M&P flooring came on request to take a look and provide me with a free estimate under the circumstances and their contractor LAUGHED at the Home Depots contractor and stated that even if he just did one or two hours a day on the floors and milked it as much as he could it would've only taken him SIX days....now...as I am completely exhausted and unable to sleep comfortably in my own apartment and stressed to the nines on this whole situation with no compensation other then "aww" or "I was understanding it would've taken a couple of days" I WILL NEVER RECOMMEND HOME DEPOT INSTALLATION SERVICES. On a better note....the product is good....service sucks!

tim bonnell

I try to help out local business, but they don't always have what I need. If I need something I can't get elsewhere, I will go to HD,

Chandra Tolmie

Friendly, but not knowledgable, adequate but not great

Lisa Haessler

Helpful staff, customer service are easy going and amiable to returns unlike the customer at C-T across the parking lot!

mark alexander

If u need lumber tools or hardware. Go anywhere else. Took 3 hours to buy drywall sheets

Bryan Feller

Service is terrible, Wanted to order a garage door. They didnt want to order it. They checked stock and had another type in stock. That actually wasnt in stock so they sold me another type with no windows but it wasnt what i wanted and didnt come with half the hardware the other one did. 3 hours spent in the store that day. two stars for good prices.

Kevin Kellett

A bit on the expensive side but at least their lumber is premium and well stocked

embarassed canadian

Good prices, friendly customer service.

Erin arps

Great selection of everything you would need for home improvement, housewares. Check the online flyer regularly to find some sweet deals and visit the store on occasion to find discontinued items going for great prices.

james Morin

More then what your looking for everytime

handmade byhel

Used to be frustrating going here, but recently have noted an increase in the knowledge of staff, and that they really listen and try to address whatever issue it is you're dealing with.

Pierre David

Almost always has what I need, even if I'm not sure what I need

kerry murphy

Every thing always on order if you really need it right away

Jessica Freeman

Accommodating staff.

Jennifer Hipfner

Lots in stock, comparatively quick in getting online orders ready for pickup, good prices overall. Really beats having to have things shipped into town.

Donna Skinn

Perfect places for home decor

Olof Hietikko

Ordered on line and picked up by the door. Sweet

Kaileigh Nichols

Extremely poor service at the Thunder Bay store today. Checked in around 925, received order complete/survey email, then was still waiting over half an hour for the order to get to my car. While I can understand it's extremely busy right now, approximately 40 minute wait is inexcusable, especially when the order is registered at complete to make it look like they're going faster than they really are. Not to mention it's not sequential; cars arriving after me received their order sooner. I can't blame the staff, they are always friendly and trying to hustle, but more staff need to be hired. The early survey email is proof of that. Two bags of sand should not take that long to get from the building to that car. Hell, ANY ORDER should not take that long. Extremely disappointed in Home Depot, I have to recommend people consider all their options before shopping at this disorganized location.

Axton Tourout

Helpful. Good prices. Huge inventory.

Adam Pulice

They've probably got what you need. Can usually find a knowledgeable customer to help with your questions.

Empress L

We ordered a bathroom vanity top on special order on December I. We were given December 16 as an ETA. We checked on December 16, were told it will be December 19. We went on December 19 and were told it will be December 23! It was explained to us by one of the managers that Home Depot is given the date by the supplier and that Home Depot should have called us. Well they didn't call! We will never order anything by "Special Order" again from Home Depot. There's always Home Hardware! We try to buy at "Home". Menard's would probably have had one that we liked, when we went to a pool tournament on Black Friday Weekend in Duluth!

Eileen Sokoloski

The staff are super helpful in helping me select the right paint for what my project was. I really enjoy going there

Daniel Ackom

Easy to find most of the things you need on your own but lots of friendly staff to give you a hand if you can't

Rocker Bwild

acceptable stuff at an acceptable price. what else is there to say

Kevin Green

Lots of staff but many simply point you to something. Not a lot of customer service.

david garrett

Always has what I need

Greg Martin

Curbside pickup for online ordering is amazing. The staff is always friendly and happy! Which is important to me with such limited interaction with others these days. All of my orders have been correct.

Harri Laaksonen

Aluminium venetians cut to our specs. Excellent!

Gwendolyn Keatley

I went in knowing that I should check online first to see if the item is in stock, and to my surprise it was. I was looking for an impact wrench that I routinely see here and the website showed there was 3 in store. As I got to the store on my lunch break I couldn't seem to find any of them, after looking for help for 10 minutes I finally found someone who spent another 10 minutes just pacing and looking in the same spots over and over. In the end he couldn't find any of them so I went home empty handed. I decided to make a web order to pick up the item in the store so maybe someone who knows a bit more could find the missing 3 and get me one however; after 20 minutes the order was cancelled with no warning and my paypal WAS NOT refunded. If this tool was not sold by homedepot and homedepot only I wouldn't be shopping here anymore. Feels like a colossal waste of time, the whole point of having online inventory is to prevent EXACTLY this situation however it seems to me that the store cannot manage their own inventory or stop items from walking out the door and losing their stock...

Eydie Stewart

Pretty standard for Home Depot... not quite all the parts to do the whole job. Not treated poorly but ignored just enough that I left and made my purchases elsewhere.

Bryan Mccluskey

After a not so enjoyable time trying to buy a chest freezer from another big store, where I wasted over 2 weeks and never did receive the freezer before telling them to keep there freezer. I went to the home depot website and found what I was looking for and placed the order. I recieved an email that same evening that my order was ready for pick up. Went to pick it up curbside and there was great signage and easy/clear instructions on what to do. I texted the required info and 10 minutes later 2 guys loaded it into my truck. Awesome buying experience????????????

Kylee Sundin

Service is really quick given how busy they are!

Darren Penner

They don’t answer their phones

Lorraine Dick

Great variety of merchandise.

HARTMUT TWARDZIK

What an awful place for customer service .. if I could give it 0 stars I would.

glen craigie

Great place to shop and it has almost everything you need for your home!!

Ryan

Nothing in stock as far as lumber goes and finding someone is a task in itself. Anyone you talk to act like they are in to much of a rush to talk to you or help find a product.

Warren Silen

Always have what I need

Chuck Funyuns

Do not buy appliances from Home Depot. I bought a washing machine and dryer from Home Depot on July 24 2021. The expected delivery date was supposed to be Oct. 13. A couple days before the delivery date I received an email saying that the delivery was delayed until Dec. 3rd. I was frustrated but understood that there is supply chain delays. Dec 3rd came around and I didn't hear from anyone. I called customer service and they had no idea where my appliances were. They were supposed to call me back with an update. After calling them once a day for 5 straight days they finally admitted that they had lost my washer and dryer. They said they would upgrade me to a bigger washer and that it would be "guaranteed" to be delivered on Dec 22. Dec. 22nd came around and I never heard from them. I have now called them 3 times (it's Dec. 28th today) and they have no idea where my appliances are or when they will be delivered. Absolutely terrible service.

Joe Loiselle

Large building with lots of very useful products for all building projects. Order online and pick up at store as well. I've always had a great experience with this location. always help when needed from knowledgeable people.

denver leach

Curbside pickup process was easy and efficient. Ordered around 2pm and got a notification saying my order was ready at 6pm, was only parked at the store for about 10 minutes from the time of check in until my items were loaded, great service!

Cory Demers

They usually have what you need to do the job

F L

Friendly, knowledgeable staff.

Leah Sawatzky

It is a good store. The man that helped me, Chris, was great. He did everything he could to help me out. They have a good selection of different items and lots of staff to help you out.

jelena psenicnik

Shop here everyday as i have my own business, great staff, friendly and informative. I always leave happy.

David Kelso

The Home Depot had everything I was looking for and the staff was very helpful. Awesome place to shop.

Kasia Piech

Their stock is very low. And some staff aren't to helpful.

Mr. David Lalonde

It was fine. Had a person by the name of George who was pleasant and totally helpful.

Vincent Simon

Hard to find someone who isn't helping someone else but when you do get someone they are amazing. They don't always have things in stock but will order it in for you no problem

Rick Charban

Purchased plants in the garden center. Well looked after. Staff was friendly and helpful.

sam irons

Our go too home reno/ misc store for decades

Cassandra Elvish

Bought the rot for curtains, it came incomplete, not the first time, now I have to either find the receipt, the missing piece or buy a new one, what a waste of time!

Don Komenda

I have nothing but good to say about the service! They are quick, courteous and my order is always right. Good job ????

terry milani

Seemed congested for the current covid restrictions

Dale Portelance

If you have a home reno to do this is the place to go they have tool rentals and more

Colton Clark

I've bin planning on buying new patio doors and some windows for my home but cant even talk to anyone about measurements or what they have or maybe what I need as I was earlier at this store a no one was available to help in this department. Sad service ,not enough staff,dont answer phones, sure miss Lowe's, home depot should just close and let the small stores have all the business as they don't seem to care anyway,Thunder bay Ontario Location.

James Madigan

Did not have what I was looking for only carried online so I will have to order online and wait for it to arrive

Scott Suchocky

Very poor customer service. I ordered an in stock table online at the Thunder Bay Home Depot and waited until the next day where I called customer service to see how long it will be to pick up my in stock table that I ordered over a day ago. I was told it could take up to 3 1/2 days to pick up my table that is stocked in Thunder Bay. Their curb side pickup sucks. Amazon would of had it shipped the same day. Pretty sad. No excuse. They should hire more help.

C P

Very friendly and accommodating sales people and cashiers.

Darlene Armstrong

Good staff willing to help you out

steve hunter

Most of what they said was on sale they had. All tills were open so no lineups.

Ashley Ann

I would like to thank those directly and indirectly responsible for the service, we at Alumpro receive from the Home Depot Store in Thunder Bay. I will admit we experienced issues in the beginning of our relationship but when I brought my concerns to the right people, changes were made and I learned at that time I had changes to make within my operations. We now know what Home Depot means when they say; "Growing a business together". A very special thanks goes out to Brian, a Manager at the Pro Desk in Thunder Bay, ON, he has gone above and beyond to accommodate our needs for product and service, that we might in turn, service our Customers in a timely fashion. All the best, Mark Alexander & the Alumpro Team

Jennifer Hardy

Staff are very helpful and friendly.

Bo Huk

Very helpful staff and great selection.

Mike Muratagic

Please was packed, no 6 foot rule in place, also saw 2 people without masks

kevin Thompson

Everything I need in a quick choice!!!

Margaret Simpson

Very friendly informed employees.

Nomad Chad

I always enjoy going to this store. Lots to look at. Many choices and price ranges. We have bought many things there over the years. Be wary of u special order something, it will not arrive on time. Ever. Lol. We have learned that lesson.????

Mike Keeper

I shop frequently at the home depot and through my experiences found them very organized and prices are competitive. Staff members are very friendly and understand where the products are placed. One downfall of their service is that at times employees are not at certain departments to provide service and no one else can provide service in that section.

Debbie Landry

Today we dealt with Anantha. An issue was being discussed and he joined in trying to solve it. He went above what he needed to and solved it. We left feeling we had great service. Thank you

Ashley C

Great selection of tools and building products

Joe De Coppi

Staff are great but home depot has to get there inventory on track. If your going to make me wait 3 days to find out you don't have the stock its kind of useless. I'm sure others are not impressed at the lack of structure for such a huge corporation

Bobbi Wolch

Good service . People want to help . Deals could be better .

Daerg Dhoom

They had what I needed for the most part. Overheard two employees complaining about another employee / manager in front of me, which was kind of awkward. But the self- checkout staff/ helpers were super helpful and friendly.

Chris Karam

I will never do curb side again

Julie Hoard

Its an okay please for product and place. Bad customer service and its down right frustrating to find an employee who works there to help you.

Justine Ward

Ordered something online for delivery- now one month late telephone support says the item is lost and they will have to cancel and I will have to re order the item. ... why would I re order if they are just going to loose it again lol. On the plus side the guy on the phone was very helpful.

Raymond Currier

Stock numbers are usually off can be busy and hard to find someone to help you that is knowledgable enough to help you.

Duncan Ruxton

Didn't get much help trying to find the right kit for my door for sealing it.

Debbie Foreman

Got no help and poor selection of plumbing parts for bathroom sink

Cameron Kitchener

The first garden center to off returns if your plant dies hahaha

Chelsea Wall

Always great service and easy to find someone should you have a question. Staff is knowledgeable and eager to help.

Bobbi England (Robbie)

Horrible service, not sure the employees know anything about the store. Lowes wasn't great but light years ahead of this place.

Ethan

I only gave a single star because I could not leave a comment otherwise. Called over a dozen times to customer service and appliances without success. I will vote with my dollars and take my business elsewhere.

Dan Rogalla

Very helpful staff led us right to what we needed.

tbredhed

Staff are awesome!!! Great prices on sale item's as well as great deals on floor models

Sinikka Palm

Very neat not much mess a couple birds inside the store but that’s normal for a hardware store. Staff was friendly but kept their distance during this pandemic

Phosphor Dots

Decent selection. Prices are decent.

anand m rajeev

I have had good experiences here, you can find staff in the store when you need help. So far no complaints with the items I have purchased there.

Cody Sheedy

Staff are knowledgable. They know their stuff. I went looking g for 3 particular items that I did not know the proper name of and the salesperson o dealt with heard my description of items and k ew exactly what I wanted

George Chuatico

Had what I needed, price just right

Just Hikin

Went to home depot in the seasonal department to purchase some items and the staff member John, was very helpful and pleasant. Will definetly go back.

Randy LENT

Most staff aren't much help. There are definitely a few good ones

Peter

Amazing service from manager Carmine who helped me out with some difficulties I had.

kelly sentance

Love this place however service is really starting to slide.

Nolan C

Paint department disorganized and chaotic! Staff appear to be unhelpful nor willing to work with the customer to find the right colour for your home! Have always went to homedepot for paint but customer service has plummeted and Deluxe paint is where I will be going from here on out

stephen rutledge

Very helpful and knowledgeable staff. High quality products with reasonable prices.

Andrew Trush

The lumber here is crooked and all cupped so it's hard to get nice wood here

D P Fernie

One of the staff members went above and beyond to help us today when there was no staff available at the order desk in the lumber area. Thank you to this awesome lady sadly I didn't get her name.

Murray MacRae

I'm a first time home owner and was feeling overwhelmed with some smaller home reno stuff and came to Home Depot for help to answer a couple pretty basic questions and find an appropriate product. I asked more than one person for help and felt like I was more of a nuisance than a customer. I will think twice about choosing Home Depot over Lowes or Canadian Tire in the future.

Steve Knorr

For the size of the structure there are nowhere near enough employees . The ones there seem to know the job.

Samantha Junttola

Got everything I needed. I don't like when they force you to use self check out :( !

Bride of Valentine

My oh my, never in my 78 years of living have I experienced such a lovely establishment. They were so helpful and courteous and helped me with my neon pink gazebo/nightclub project. A young lady working in kitchen and bath was especially helpful, didn’t catch her name but she had black hair. Would definitely visit again.

Gordon Moorey

SHIRLEY was very helpful and knows the product . Was very impressed with her very friendly and professional service .

David Everitt (The UPS Store #96)

Gee bathroom is on the far wall if you follow the sign you will see lots of sinks. Just walk to left wall near the back.

Madison Gardiner

Ordered some cabinets from home depot on sept.2 with a pick up date of sept. 23 it is now oct. 26 and still no cabinets inquired today and was told maybe nov.06...2 months from time of order...really !!. I can understand some delay from the pandemic but come on???. I'm very upset as the installer has moved on to other jobs ....NOT HAPPY WITH HOME DEPOT CANADA ! It ended up being 9 months from date of order to date i picked them up.????

James Marchessault

Would have been nice if they advertised ONLY GARDEN CENTER open on may long weekend

Adam Jankowski

100 % service

Richard Shwedack

I hate coming here, it's stupidly busy and impossible to find help. The one guy who finally helped me was ok but it took 10 minutes to find anyone. Items aren't always where they should be ( zip ties aren't with fasteners Bath plugs aren't with bathroom stuff.)I would love to boycott this circus but I unfortunately know my wife will drag me in kicking and screaming someday and we'll have the same horrible shopping experience as always and pay an arm and a leg for it.

Leroy Brown

Absolutely terrible organization is the way that I would describe it. I ordered a marble slab to cover my island through Home Depot and the order was delayed by several months. I went to their store on multiple occasions and they assured me that they had already prepared everything. Unfortunately, I came to find that that was absolutely false because they forgot to order my slab on multiple occasions. It took me complaining to them multiple times for them to finally bother calling. I would not be this disappointed if all of this was the fault of one person, but the fact of the matter is that absolutely no one who was working during my repeated visits was helpful. In addition, they have refused to compensate me in any way for the loss of my time. In conclusion, I am not going to be going back to that store.

John Reppard

Help finding a product not commonly asked for and help getting a heavy bag from a cart into my car.

Ema Cristina Ross Caicedo

In the middle of a full renovation and they have everything ready and raring to go. Also very personable staff!! just a great experience

zacharyd3

William & Lynn are rockstars at Customer Service. I recently purchased a beautiful Husky Tool Chest from the Thunder Bay Home Depot. Being that I live over two hours away, I have learned the invaluable lesson to check things before you leave the store the hard way lol... This is where William comes in; he was more than willing to help ensure that the product I was purchasing was free of defects or issues, so he painstakingly helped me to review my tool chest by taking it out of the box. Wouldn’t you know it, it indeed had some physical damage from shipping! It wasn’t too bad, however, William stepped up and offered a little discount to account for the damage which was greatly appreciated and appropriate. He helped me repackage the tool chest for transport and helped me load it into my pickup out in subfreezimg weather! Fast forward and my tool chest was discounted for Black Friday and, again, I live over two hours away so I cant simply hope over to customer service to get refunded. I called into customer service and that is when Lynn comes into the picture. I explained my dilemma and she took the initiative to help refund my difference and took absolute care of me! I can’t begin to explain how refreshing and rewarding as a customer it is to get superb customer service and treated like an invaluable customer! I hope management at the TB Home Depot make sure to recognize these outstanding associates and do everything in their power to keep them as long as possible because it makes me want to keep doing my business here with experiences like this! Thanks again to William and Lynn!!! ps, LOVING my new tool chest????

Derek Cryer

Best prices of the two major Lumber chains. Very helpful staff!!

Angus McCrady

Great customer service. Wonderful people.

Jordan Anderson

Good place..guys very helpful. Found most of what I needed.

Betty Skribble

I went to home depot today august 27th @5pm in hopes of getting my paint mixed for me that i bought there as i didn’t use it right away. I was waiting in line for about 10 minutes as there was one worker named charlene working in the paint section. I was with my daughter/son and we were being nothing but patient and understanding because she was busy. I was at the front of the line and i finally got help once a younger lady came off her break. Even though charlene was helping people behind me. Once the younger one started to do what i was there for charlene finally spoke up and actually acknowledged what i needed help with. She only acknowledge me it seemed like so she could tell me “NO we cant do that” her reasoning was because she said the cans looked rusted and that they might explode. I tried to explain to her that it wasn’t rust and it was black paint from being stored under our stairs with other paints and it comes right off. I also said that they haven’t been opened since we bought them. But she would not listen or didn’t respect me enough to listen to what i was trying to tell her. Charlene’s customer service skills are terrible, she comes off very rude and intimidating. Charlene didn't give me the time of day even though she was very nice, helpful and friendly to the white ladies around me. Today I was able to teach my son and daughter a lesson on what stereotypical racism looks.

Craig Rawlins

Darren was a very nice guy and extremely helpful

kevin merkley

The cost of lumber is robbery...but I love the garden centre ♥

Carol Strachan

High price. Could be due to no competitors.

John Guthrie

Nice store good people

Chaitany Patel

Have to order online and do curbside pickup due to pandemic. Ordered items. 17 in stock, I only need 3. So it’s 24 hours later and it’s still “in transit”. For items they had in stock! I needed those yesterday, which is why I ordered from Home Depot instead of using Amazon Prime. Prime would make it here faster. If I could give 0 stars i would. Never spending another dollar at home depot.

David Guignard

We had a great experience, your bath/ kitchen associate was super helpful, and was well informed of all available inventory and saved us a ton of $$$$, wish I knew his name to personally thank him, ( young East Indian fellow), he is an asset to your buisness and deserves a raise!! J. Ward

Matti 53

The contractor guys are the only people who actually help you in the store. the rest fail.

Bibianne Dubosq

It's fine, typical home Depot, good staff, quick service. Just a little understaffed.

Paul Davies

Called customer service, the phone rang for ten minutes before someone picked up. Once they picked up, the lady was rude and not helpful whatsoever. All I wanted to do was pay for an item that is not available to purchase online. Hoping I could have someone pick it up as I live two and a half hours away from the store. Thanks for the poor service home depot.

Randy Z

They almost always have what i need

Paul Hogan

Staff is very helpful, paint Dept rocks

Steve & Shawnassie Bourgoin

Customer focused environment with amazing staff!

A. Hossaini

In light of recent Covid Outbreak - I wish they had a better cart sanitizing system . Walked in carrying my infant to find a sanitized cart - nothing- went back outside and found dozens of used carts all mishmashed outside - tried three different carts all of which didn’t have working seat belts for the child seat - after nearly leaving out of frustration I settled for a belt less cart and was able to sanitize it once we got inside - but my daughter had already touched the cart and her face since she doesn’t know any better .... just wish there was a better system ....

R. B.

Has everything I need at a good price. Good service.

peter charette

It's orange, also big building, and nice people

Mae Mcarthur

Everything is ready to find and staff are knowledgeable about the product and also about ability to use product

Susan Ehn

Doug at the pro desk is amazing! An absolute asset to the company. I've met many of the workers and the management at this store before; they're rude, unknowledgeable, and frankly unwilling to even help customers. It's like they don't care about the customers, the products, or even the store. But Doug is amazing. If you go to Home Depot TBay for anything, Doug is your guy!

GP Singh

They have all your building and renovation needs