Reviews of Hillary’s Dry Cleaner & Laundromat Laundry Life (Laundry)

Winston Campeau

Always a friendly smile from the staff at the counter. Free wifi, plenty of magazines to read, a television, and close proximity to Starbucks, a bad, and a McDonald's. I recommend using the big washing machine for multiple loads ($4.00) rather than multiple smaller washing machines ($4.50).

Erika Campbell

Very frustrating. Have come multiple times to pick up or drop off dry cleaning and no one is there even though the hours posted on the door say they should be open.

Ramón Lara

My favourite place for coin Laundry by far. Right at the Glebe, next to a Starbucks, a grocery store and a bar. The cycles are fast, I think 19, 25 & 27 mins. The driers are amazing and cheap too. I have tried going to other places like Somerset, Gladstone & Dalhousie which have better waiting areas and window views but their machines aren’t as good as this location.

Devin Johnstone

Not really sure how this place stays afloat. Half the machines don't work or break down in the middle of your load. Many of the coin slots take a dozen tries to get the coin accepted. I've walked in and the employee (who is usually watching movies yet still requires two half hour breaks through the day) has actually been asleep. Was pretty angry one day when after walking 15 minutes with a big load of laundry on my back the employee told me I couldn't wash because I was 5 minutes late for the "last load" even though the place was supposed to be open for another hour. PRO: Good wifi.

Anais Labreque

Super nice staff but the place is never open on time, they are always out of change, the machines smell bad and are out of service for months on end... if you can go to another laundry mat you should.

Maggie Hutchinson

EDIT: Used to love this place a lot, but they have hiked their prices to a wild amount and it’s incredibly frustrating. For most of the time I’ve been coming here a small washer was $2.25, 2 weeks ago when I came it had increased to $2.50 which was fair, today when I came in it was $3.50 which is way too expensive. To start the dryer (only gives you 6 minutes) it’s now $2 and bleach for a single load is $2 up from $0.50 it was before. Will definitely be looking for a new place to do laundry. Great service and always very clean and well managed. Nice seating area and free wifi available! Owner even payed for my laundry when he was in!

Dominic Laporte

Decent but often have many machines out of order ( for months) and cant give change. Staff are always nice.

Chetaan Naik

If you got no detergent, you have been covered 50c. Laundry:2.5 , Dryer:2 . The staff at the till would give you change.

Janik

I'm surprised this place has a review this high. On several occasions, I have gone to the laundromat during opening hours and they were closed, later with excuses such as them taking an hour and a half lunch or forgetting their keys. One day I called for a few hours trying to find out if they were open, and when he finally answered he claimed to have answered all but one call, so not sure why he would lie. Sadly the owner doesn't seem to care that this is the impression they're giving.

Heather Myles-MacLean

This place is by far the cleanest in the city, but I won’t be back. On Tuesday it was $3 a wash and $2 for the first 6 minutes of the dryer. Today it is $4 a wash, and $5 for the first 6 minutes. What cost roughly $11 to wash and dry 3 days ago is now $20+. This is straight up pandemic gouging, and every customer down there is angry. Taking our laundry home to air dry after washing as I refuse to give this business another cent. Who raises their prices 150% in less than a week?!

Cameron MacDonald

I have been going to this laundry mat for years. They just keep raising the price. $5.00 for 6 minutes of dryer time is robbery! To do one load of laundry, it cost over $12.00!! You have just lost a regular customer because of this.

Peter Ibbotson

Got my laundry done simple and easy. Respectable rate and done just over an hour.

Madeleine Gomery

I've been consistently disappointed by this location's dry cleaning services. Over the past six months, I have encountered the following problems: 1. Location not open during its stated hours. As others have mentioned, the place will sometimes remain closed for 30 minutes past its posted opening time in the morning - inconvenient when I have already carved out time before work to drop off clothing. In addition, it closes without notice for mealtimes at odd hours. I have no issue with this in principle - everybody needs to eat - but I have returned at the posted times only to wait another 15 minutes for an employee to show up. 2. Inconsistent pick-up times. I'm not fussy with pick-up times, and will often show up a few days after the dry cleaning is supposed to be ready. Which is why I find it odd that the clothing at Hillary's is often NOT ready for pick-up, and staff has never been able to inform me why, with the exception of one time they said they couldn't find my clothing (which forced a very stressful run home in the middle of a work day to change before a function). I returned a week later and helped them track down the dress. It would have been really great if they could have put in any effort whatsoever to remedy the mistake themselves, or to call me in advance to let me know there was an issue. What is the point of giving my phone number if you are not going to use it? I've also dropped off clothing for simple repairs and been told the tailor would be in that week, only to return at the end of the NEXT week and to be told he hadn't come in at all. This is a disappointing miss, because the quality of hems he provides is really quite good. 3. They have never once managed to fully remove the stains from a piece of my clothing (I have had better luck using baking soda at home, in most cases). It always comes back looking pretty much the same as before, with a tag noting that further stain removal would damage the material. Again, I understand this in principle. What bothers me is the lack of transparency: if my clothing is not washable, I would rather they let me know before I spend money on a wasted service. All in all, I would really recommend against this store's dry cleaning services. Go to Glebe Tailoring instead - it is close by, and provides much more attentive customer service with no punctuality problems in my experience. The only thing salvaging this store from a one-star rating in my books is their tight stitching on hems and their generally friendly (if not especially competent) customer service - not a high bar to set, I'm afraid. Don't waste your money by going here.

Camille Lévesque

On several occasions, I have arrived 30-45 minutes after the opening time only to find all of the doors locked and no employees there. Extremely frustrating when I planned a certain amount of time in my day to get my laundry done and the place that is supposed to be open isn't.