I'm not the type of person to write a negative review since most businesses will sort out a problem if you deal face-to-face.
However with Ship Shape they took no accountability when I confronted them in person about small rips in my pants, exactly where a stain was. For the sake of full disclosure, there was a olive oil stain about the size of a dime on my otherwise good-conditioned pants before I had them dry-cleaned. When I brought this issue to the manager's (Kathy) attention she would deflect any accountability - she blamed the manufacturer of my pants, she blamed me for perhaps trying to wipe the stain before taking it in, she tried to point out non-existent other spots on the pants where rips may exist (they didn't). If there was ever a class on "deflecting blame 101" she could be a teacher; despite me telling her that my pants were 6-7 months old she was insistent that I try to take them back to the store I purchased them at instead of making any attempt to remedy the situation or realizing that perhaps the action of removing the stain in the exact spot of the rips caused the rips.
All in all I hope that through some karmic lesson that this review causes this store to lose a little more than the $128 I spent to replace the pants. Maybe Kathy will see that deflecting all blame is not the best choice for a business and a little accountability goes a long way.
PS - through this experience I've learned that Ship Shape serves a number of smaller dry cleaners. In my example, Mic Mac Tailors at Mic Mac Mall actually has their dry cleaning done by Ship Shape, so now when searching for an alternative to Ship Shape I'll have to ask each shop where they outsource.