Our experience today, 11 Sept. 2018 absolutely concur with Shanika's comment and her review 5 days ago. Horrible, rude & greedy operator!
* Loaded 3 Ikea single seater cushion covers & 2 pillow cases in 30lb machine (C$4.50), we estimate under 10 lbs dry weight.
* floor manager, Maribel, came over and ask us to put into 40lb machine (C$5.50), citing she disallow us to use 30 lb machine since it's going to be too heavy when wet. We obeyed! Despite knowing it's an over kill.
* my husband, not convince its above 30lbs approach Maribel to weight the load when machine stops so that we make an objective assessment in future. Maribel flatly refused, then told us to leave premise & to go to another laundry. How rude!! A heated exchange followed. Maribel, threaten us, she then actually called the police. The police had no time for this, did not come eventually.
* To convince we were ill advised, therefore , over charged, we brought a weighing scale from home. Actually weight the wet load. Guess what, it came to 16 lbs. See pic attached. We invited Maribel to see, to learn NOT to over estimate and ask customers to use big machines unnecessarily, she avoided us!!
* The proof is in the pictures attached.
* Before leaving, my husband told Maribel we should not have to spend C$5.50 but C$4.50 is enough!! Maribel had the cheek to say GOOD!! Wow, all of a sudden I realise what the motivation is to push us to use the 40 lb machine - all in the name of more money, more profit for Mark's! OMG! Such GREED !!
* Don't get fooled by Maribel, beware of the the crocodile in that smiley face !!
* Maribel claims she is the owner, if so, the consumer association of Canada should investigate such " vultures". If she is an employee, management would do well to get a replacement.
Sign off
Melissa & Mario