Reviews of Canadian Appliance Source Halifax / Dartmouth (Laundry)

Erica Downey

I needed a new washer and dryer during the pandemic to replace an old set that was no longer working. Buying new appliances is painful on a good day, but during a pandemic when supplies are limited? Forget it. I ended up going to The Brick initially which was my first mistake. Although they were extremely professional and kind during the purchase, after the sale there was no customer care whatsoever. I was given a delivery date and ended up having to contact them when the delivery wasn’t made, and I was told it was only an estimate, that they would contact me when they knew when my order would be in the warehouse for delivery. Hmmmm, not what they said at all, but I had waited 3 weeks for this delivery date to come and go, and now had the further inconvenience of 2 unusable appliances sitting in the middle of my bathroom!. Needless to say, I canceled the order and went straight over to CAS. They were efficient, helpful, and had my washer and dryer in stock! It’s only a week later and I am doing laundry with my new washer and dryer! Delivery service was great as well - polite delivery men who were efficient and careful. The best part is you can check the ETA of your delivery online on delivery day! 5 stars!!!!!

Douglas Cook

Prompt and efficient service with good selection and timely delivery. Subject to the product performance, I would shop there again,

Kurt Lanigan

Paul was great and very informative! Thanks Paul!

Marlena Boudreau

Spent an hour on chat. The guy kept disappearing. Finally got a quote. This was it This is what he sent NX60T8311SS RF23R6201SR DW80R5061US ME19R7041FS delivery + taxes in:4,840.46 When I said it lacked detail, he blamed me for not giving him tonight time. He was from Edmonton where he was serving incoming clients and leaving me waiting. Horrible service. When I asked for someone local in the Maritimes he transferred me to yet another person in Edmonton.

Ronald Pizzo

Delivered as promised on time. The sales person I dealt with was extremely helpful and forthright about the appliance I was looking for.

Karen Clubine

I would give a 4 3/4 out or 5. They were the only company that we could find that had the product we wanted. Price was similar to all other stores. Made all arrangements over the phone. Delivery arrived on time. Just had to clean up floors after they left, they did not wear any shoe/boot covers.

Sean Foreman

Our fridge died, we needed a quick replacement (challenging during the pandemic!). CAS were great to deal with - quick visit in store, order made, and delivery just received 6 days later, and they took the old one away! Great price and service - very happy.

Marc Parsons

I dealt with Mohammad at CAS. Knowing how COVID has affected people getting appliances I knew that it would be difficult to get a washer and dryer in. I had just come from the Brick and didn't get any customer service there and was told they couldn't give me any timeline on when to expect appliances and the salesperson seemed disinterested in dealing with me. I popped into CAS because my neighbor got appliances there and Mohammad was amazing. He showed me what they had in the warehouse and could be in quickly (did not go with that option because of online reviews) but went with what we wanted. I know it's gonna be a wait but he spent the evening after the store had closed to ensure we got what we needed.

Andrey Smirnov

Good staff, wide variety of products. Recommend!

Diana Creelman

Great service. Would purchase here again.

Pius Ikheloa

I had a good experience at the Halifax showroom. The attendant Gaurav was quite knowledgeable about the products and that helped me in making a decision. UPDATE: I had to reduce the rating from 5 to 1 star. It turns out they are only interested in making sales. Once they have your money, you are on your own!!

Marina Oscillate23

Fast courteous delivery. Wide inventory.

Neville D'costa

The process to purchase and delivery of the appliances (washer and dryer) was seamless. Given that during a lockdown, they were one of the few to be able to deliver within 2 business days was excellent.

Sean Harrison

The only place in town that could get me the appliances I wanted in less than 2 weeks as opposed to months at all the other places I went to due to pandemic slowdowns. I got exactly what I wanted, no compromises and I'm very happy. I didn't even know about this place, just the sign as I've driven past it 100s of times. I'll go here all the time now. Great service, the saleslady was so friendly and efficient. A+

Poppy Guloien

They gave me a great deal. We’re able to provide the freezer when everyone else was back ordered and it arrived at the time they promised and in perfect condition. What more could I ask for?

Wow Manufacturing

Friend purchased a top load washer CAS , had it delivered to his rental unit. The crew hooked up hot and cold water and left the drain hose attached to back of the washer told the tenant its was "Good To Go" His tenant put a load of laundry in and went to work. As a result the machine drained all its water onto the floor ruining $15000 of hardwood floors

Catherine Sanderson

Good experience with Muhammad Elkwifi. Price was good and delivery was offered at a decent price. He also checked the reviews on the model we were looking at.

Christine Pinsent

Great store, lots of selection. Quick delivery service. Would buy from this company again.

Shaun Bradley

Wonderful selection and knowledgeable staff. Their price monitoring means you always get the best deal. We will definitely purchase here again.

Alastair Trower

New dishwasher arrived on time, very pleased with it.

Sveta McBirnie

Quick and clean service. The dishwasher arrived in 2 days from being ordered! Highly recommended.

Marlo Lemieux

After an infuriaring experience at Leon's, CAS was an absolute breeze to deal with. Found a much better deal, no hassle whatsoever from my vendor and the delivery team was simply outstanding! I only had to wait a week for delivery (as opposed to 4-6months!!!) and they showed up on time to the frikin minute. Recommended!

Dave Stephens

CAS says more than its prayers. We ordered a Maytag washer and dryer because CAS offered installation (for a fee). When they arrived, they said I needed a part for the dryer vent, which I offered to purchase. (I would have been gone 10 minutes -- we spent more time arguing about it). They refused to wait and even resisted installing the washer. One of the cheap plastic legs on the dryer broke while I was attempting to connect it to the vent, and CAS refused to do anything about it, claiming it was a Maytag issue. They did refund the installation fee but all other communications have been ignored.

Katie Wilson Day

Beyond amazing!

Andrew Miller

Beautiful showroom. Lots of selection. Smooth buying process. Prices were good.

Vivian H

My rating is for the delivery from they company they hired. The deliverer were Damian and a colleague whose name I unfortunately did not get were efficient, quick and so hard-working. They installed a stackable washer and dryer that were quite big. These gentlemen work so hard doing hard labour.

Jiyuan Xu

Very friendly stuff, super reasonable price, and their delivery was so smooth. Highly recommend.

Chris Stone

Friendly and helpful staff with a well stocked showroom and plenty of brands to choose from.

Jacqueline Young

Wow - first a text to remind you as well as a vm on your upcoming delivery. Glad they called about 20 mins of arriving bc both my husband and I forgot all about it. They were in and out in a flash - surprised how quickly they got our appliances unloaded. Fast and very friendly guys to boot. Very happy - wish all other deliverables were as smooth as this one. Now, if only my kitchen renos would be done, then I'd be a very happy camper.

Karen McCarthy

Fantastic selection of appliances. Best of all they are able to get them to you in less than a week. Very helpful and friendly staff.

Dylan Boudreau

An exercise in frustration. I'll never buy from them again. Ordered dishwasher that was "in stock". Delivery date moved twice and I still don't have it and now the website says it's discontinued. They have tried to sell me other dishwashers and I'm now 4 days into trying to get someone to understand that they don't have what I ordered and I do not want anything else so I'd like a refund...Giving them another couple of days to sort it out before I start from the credit card company angle of charged for an item I did not/will not receive. They were slightly cheaper than other places only until I factor in the amount of time I have now spent on this. At one point they even said "can you come into our Scarborough store"...that is only 1,800 km away so yes, I'd love to just take a quick 4 day trip to get a refund sorted out...

Richard Bureau

Well priced. Delivered as promised.

Azad A

This was by far the best service I have received. So quick, so professional, so friendly. Highly recommended. Great company and great delivery guys.

Sid Van Abbema

Easy online chat ordering experience. Able to get the price where I needed it to be. Quick delivery and delivery personnel were outstanding. Will come back when I need my next appliance.

Zhang YuYang

Amazing deal，patient services

sourav mukherjee

Very Professional, ease of work, high standards

maurice cramm

TJ was very helpfull, great service and very knowledgeable. Thanks TJ

Lewis Stewart

Purchased a freezer, fridge and propane stove. Had to wait for the propane conversion kit but staff kept us informed every step of the way. It was worth the wait.????

Jamie Chediac

They were very patient! I had a Reno that went 8 months past our target and they kept all my appliances until we were good and ready.

Leslie Ambedian

My (online) refrigerator purchase was backordered, and because it's a replacement for one that just died, I couldn't wait for it to come back in stock. Uves, the CSR I spoke with, was extremely helpful, finding a comparable (and even slightly less expensive!) refrigerator & arranging for 2-day delivery. Excellent customer service :)

Tanya Circosta

I've been dealing with TJ for kitchen appliances the past 4 months. There have been issues with stock delays for months now, however TJ has been very responsive to deal with during this time and his customer service when I was choosing appliances was excellent.

Thomas Koch

Fantastic service - from the time of purchase the customer service team was always in contact with any delays or issues. The delivery team were extremely polite and efficient! Would highly recommend CAS!

Ben

Great customer service at their retail store with "Travis . H", and the delivery came on time as promised by the sales rep. Great service and short lead times because of inventory availability, and the delivery crew was on point.

Zachary Fraser

TJ was very helpful. Excellent communication and interest in what we were looking for. He was well informed about the product.

Derrick Berry

In September 2020 we bought a washer a dryer a stove a dishwasher and a refrigerator They shipped us the wrong refrigerator They made a mistake with one of the letters on the order and even though they knew that they shipped the wrong refrigerator to us and knew we were moving to a new home They told us we couldn't use the wrong refrigerator until the new one came in its place so we had to buy a mini fridge and they told us if we used the refrigerator that they shipped in error they wouldn't take it back And they want to charge us a 25% surcharge because we don't have the packaging for the wrong fridge. And they're going to charge us $130 to pick up the fridge that they shipped the wrong model I would highly recommend to never use this company ever

Cameron Steeves

I was apprehensive about ordering my appliances from CAS after reading some negative reviews online, however my experience ended up being fabulous! Our sales rep, TJ, was extremely friendly, helpful, and knowledgeable about the different options. He gave me a great deal on the appliances, and helped come up with some creative solutions when the fridge/dishwasher model I wanted wasn’t available. Delivery was fabulous as well - only one day late (which given the pandemic and supply chain issues, I’d call basically on time!) lots of updates by email on order status, delivery, and even text messages on delivery day indicating what time the delivery would be, and when the truck was ten minutes away (seriously, awesome! Every delivery company should do this). I ordered a few other appliances from another big box retailer and the difference in experience is night and day. Great experience with CAS, I would recommend them to anyone!

Orville Lammle

Uves was very helpful in preparing my order, especially considering the confusion I experienced with the on-line ordering method.

Paul Keeping

very friendly website with lots of options, large show room with a large variety to choose from, very competitive pricing, knowledgeable staff to answer any questions

Jesse De LaLune

Both delivery men were polite, respectful, and generous with their time. They were willing to work with me to find the best solution for getting my new fridge into my apartment, even though there were a few tricky spots along the way. Thanks guys!

Barry Dingle

Fast online service. Sales person was very helpful. However The oven never worked and was told it would be 12 days before somebody could come and look at it they refuse the exchange so not happy with customer service. Brand new stove Delivered November 12 DEAD ON ARRIVAL and Dec 29 still no working stove. Maybe don't buy a Fridigaire stove from these guys.

Kelly Solis

The order process was easy, started via an online chat and ended over the phone. Christina was super helpful and patient. It was delivered 2 days later by Ivan and AJ who were very nice and handled everything with care. I would definitely recommend :).

Gordon Taylor

Promised my fridge for May 4th. Told it could be as early as 8 a.m. delivery, so we emptied the old fridge and removed it. Phoned on the 4th to confirm delivery as I didn't get a call. I was told that it didn't get on the truck and they only come to my area on Friday so I will be without a refrigerator for a week.No customer service.

Jubin Jose

Never ever order anything from these guys. Appliances will keep getting back ordered miraculously. It's been over 6 months since I placed my order for kitchen appliances and paid fully, still not delivered. These guys are a big failure.

Serge Dutremble

Delivery team was very careful and took their time to do it right.

Chris Hagn

waited over 5 months for a fridge but CAS were always keeping me updated with the status, etc. COVID-19 impacted all deliveries so will not hold it against them ! :)

Michael Vallis

The delivery guys were on time, polite and very efficient. Excellent job

Tammy Meek

Called to confirm that our appliance was ready to be picked up on the date we were told. Only to be told "Oh, your order was cancelled. We don't know why. We won't have your appliance until next week.". We had already booked someone to come and install. Not happy at all considering we paid for the appliance at the time of purchase. Not sure we will be going back.

David Graff

Smooth delivery despite some problems at my end.

Pranav Tiwari

It is a wonderful to buy with Mr. TJ(salesperson). Really appreciate his help to select the appliances. He really made our work easier and convenient.

Peggy St. John

We placed our order by phone. Very easy to make this purchase during Covid constraints. We talked with Uves and ordered our appliance. We were told it would take 4 to 6 weeks to arrive, but we received it within 2 weeks. The delivery process was also easy.

Monica de Moss

I shopped online for a slide in Induction Cook top range and this led me to the Canadian Appliance Source Website. It was easy to navigate, had all the information I needed and a telephone number to contact a local store. Travis was the Rep I spoke with and he was simply amazing! Very personable, professional and thorough! It was a pleasure to deal with him and I ended up buying the Cook top I wanted. (Thank you Travis for making my decision easier and for taking great care of me!) Follow up communication was instant. I was kept informed every step of the way. Delivery was exactly as Travis said it would be and it was on time! The Delivery people were careful, courteous and again, friendly! I am very happy with my Canadian Appliance Source experience and I highly recommend them for all your appliance needs!

Paul Caskey

Sean's service was fast, friendly and efficient!

Louis

Nishant was the man , more than good service over the phone ( the guy deserves a raise !).Will shop there again just because of the customer service.

Mark Fraser

Great showroom, immediately responsive staff, direct answers to specific questions, satisfied with my purchase. Bought exactly what I was looking for at a great price.

Krista Ivanov

We received excellent service from Santino at CAS in Bayers Lake. Great advice, knowledgable about the product, really helped us put a kitchen package together. We appreciated it!

Think twice

Amazing , I cannot believe it i placed the order for Samsung washer and dryer on Sunday jan 31 , and they delivered to my house today February 2 , at 8:40 am .. wow wow ????.. I am so happy ???? for the that I ordered from Canadian appliance sources on-line and the sales man named Nishant Gopiwala very good man he helped me to find out the good products ???? thank u Nishant.. I recommend this 10 out of 10 ????

Aaron Shenkman

TL;DR we're left with a dryer that doesn't work, no refund for the first dryer, lazy movers who left us with the brunt of the work, and a call centre that is just an answering machine. Don't make our mistake -- if you care about quality products and good customer service, stay away from CAS. Their behaviour, at least in our case, has been terrible. My partner and I ordered a dryer and went with CAS since they had the fastest delivery times. When the dryer arrived, we couldn't fit it through the door to our basement -- that's our fault, we forgot to measure -- and returned the dryer, and ordered a second one that was on sale. Here's where the issues begin: 1) it's been almost two weeks since the first dryer was returned and we've yet to receive a refund. I'm happy to eat the delivery fees, as that was on me, but I'm still about ~$650 + tax for the time being. 2) Every time we talk to the store, we are advised to call the CAS call centre for help. Curiously, the call centre has you stay on hold for ~5 minutes and then links you to a voice mail. This has now happened to us twice. Why keep us on hold only to speak to an answering machine? 3) Our new dryer arrived, and the movers claimed it wouldn't be able to fit in the basement and left it upstairs for us to deal with. My partner and I were able to move it down ourselves once our work days had ended... it wasn't very hard. 4) The new dryer does not work. It spins, but won't heat. We called CAS (who had told us when we purchased it to call them if there were any issues), and they advised us to call GE for a service call. We have a date on September 2nd. Until then, we won't have the use of our dryer and will have to use a laundromat. 5) We realized when looking at the bill of sale for the GE call that although we'd purchased the dryer on sale, we were charged the full price ($524) rather than the sales price ($482). It's not a huge difference, but that is incredibly sleazy of them. So, we're left with a dryer that doesn't work, no refund for the first dryer, lazy movers who left us with the brunt of the work, and a call centre that is just an answering machine. Don't make our mistake -- if you care about quality products and good customer service, stay away from CAS. They're behaviour, at least in our case, has been terrible.

Maude Lafortune

(Translated) Excellent service in store. The delivery was fast and on time. Excellent in-store service. The delivery was fast and on time. (Original) Excellent service in store. The delivery was fast and on time. Excellent service en magasin. La livraison à été rapide et à l'heure prévue.

Tasso Dikaios

It was great dealing with Paul Turner in the Halifax store. He made my two buying experiences very easy and friendly.

Arctic Owl Studio

I would like to recommend this store to anyone. Very nice & prompt services!

Kris Ward

I had always bought from the bigger box stores. Frankly had never heard of Canadian Appliance Source...but I needed a washer and they had one in stock! My lucky day! Home Depot had me waiting 8 weeks! Better than the washer, and the price was the AMAZING customer service. The delivery guys were helpful, knowledgeable and quick!!! GREAT all around!

JOJO P

It was a great experience talking to Nishanth, he had knowledge of the products and saved me from ordering junk food from outside. Got the old one and we are back to home cooking. Excellent service and Five stars to Nishanth. Thanks Nick

Bev Webber

We are very happy with our fridge purchase through Trenor at the Halifax location. He was very prompt and courteous with communication, both by email and phone. We ordered a new fridge January 27, 2022, and it was delivered February 1 as promised. Overall, it's been a very positive experience dealing with Trenor and CAS.

Robert Wright

In a very few months I had to replace a dishwasher, dryer and refrigerator. I purchased all 3 from CAS. I was able to donit over thr phone and via email and the delivery and removal folk were pleasant, efficient and very careful.

Allison Furlong

Pleasant in store experience and delivery was earlier than originally promised. Delivery guys were very pleasant and helpful and the range arrived in good condition and works fine.

You Me

Fast, courteous, salespeople. Delivery on time, delivery guys were professional and friendly and did a great job. All around great experience buy a new washer/dryer & fridge.

J. Dakov

I bought all the needed appliances for a new house and they arrived on time as promised. I would recommend CAS to my friends too.

Hoang Lam Pham Nguyen

Dont ever buy anything from this store. They really have bad service. I orderd 5 appliances 2 months ago and I paid for the washer installation; the sale guy said that they will do installation for the other 3 appliances (fridge, ranges, and over the range microwave). The appliances arrived yesterday but the delivery guy said he did not do the installation and he only dropped appliances in my garage (did not even bring them into the house). Chat with the agent online and she provided me contractor for installation and it cost me 450$ plus 100$ for moving appliances into the house and she refused to covered that money. I will try to return those appliances and get the refund.

claude fleury

Very accurate with delivery window, also no damages on the new range

Jessica Spinney

We are building a new house and purchased all of our appliances through CAS. The store is so beautifully laid out and allows you to get a great feel for how the appliances would look and feel in your home. Once all appliances were ready, the delivery process and notification system was effortless! We received a 4 hour window the day prior, as well as a “30 minutes out” text, which was right on time! It can be few and far between to find good customer service like this these days, so we wanted to share!

amr galal

Great support from Sales team

Linda French

Great customer sales ordered with sales rep on the phone. Very polite and helpful. Delivery efficient on time. Delivery guys very polite and helpful.

Homayoon Pejooh

Great, fast service.

Ryan Sadler

Great service, lots of selection. Sharma did an excellent job of showing us what we could use in our home and was very knowledgeable about the different beands. The prices and promotions are worth going in to the store for, don't just shop online here!

Arash Heirani

Mr. TJ Kim recently helped me to purchase appliances for our kitchen. He is honest, knowledgable and very professional. It was a pleasure to know him and I got a fantastic deal. I am a very happy customer :-) Thank you so much TJ. You are a good man.

Jai Parasram

It was a pleasant experience. Mr. Rajput greeted my wife and me and was able to deal with all our questions in an most informed way. He is an asset to your company.

Dan Monk

Muhammad E was excellent to deal with from the moment we walked in the show room. He is knowledgeable and accessed the knowledge of colleagues as needed. He did not try to sell us anything, he was a perfect sales person, he provided guidance and experience. I can not speak highly enough of the experience

Jules Fauteux

Great sales and delivery service. These folks pulled a rabbit out of a hat and got us what we needed when we needed it. Bravo!

Grace Morris

Great service . Thanks.

Stephen MacKinnon

The purchase process was from site in Halifax good service good variety. Some items not available out of stock due to the make and type of fridge freezer required limited options one week for delivery and delivery on time within a four hour window. Would have been nice to have fridge set up but that is not part of delivery. There are companies with white glove service all install included. All in all we are grateful that we were able to get what we needed. Pricing was similar to others but did notice on some items they have better prices.

Carley Granger

Word of warning, do not buy from here. My husband and I had a horrible experience as things that were promised to us were not followed through, and they deliberately avoided mentioning costs when going through the invoice only to charge us on things that were promised to be thrown in as multiple appliances were purchased. After weeks of trying to get a refund for said charges, I realized it is was lost cause as customer service is horrible. Better off buying form home detail, trust me!

Josh Oostenbrink

Definitely dont spend your hard earned money here. Great appliances but customer service is seriously lacking. If they do promise you an extra like delivery or appliance removal, make sure you get that in writing and you keep a copy because they will go to great lengths to deny responsibility for promises made by their sales staff. Also home depot not only price matches but beats by 10% on any same models. Should have gone with them so I'm passing on the advice to you

Shauna Henry

Excellent service- right from purchasing, to exchanging and delivery! Highly recommend! Excellent deals on all name brand appliances!

Christine Rose

Went into CAS yesterday and purchased a refrigerator and decided to go back and purchase two more appliances. I was welcomed by sales rep Nishant Goplwala and my experience with him was that he was so professional and friendly. I was trying to get the best deal possible and he helped me achieve that goal. So thank you for your professional manner and I will remember you if I need anything else in the future. Christine R.

Trevor Bergmann

Found the sales person very friendly and able to recommend different options that suited our family of 6. Pricing was fair and it took less than a week to receive the appliances.

Sonya Dudka

Seemed like a good appliance store, however I also would be very careful about customer service value. Information provided during the "sales" pitch was not what they were willing to provide once the sale was made. Delivery is expensive and they don't seem to know who does it, etc. Seems to be a bit of a theme...

Tim Mason

Great servce...Thanks

Alyssa Waye

We ordered all of our appliances here 6 months prior to moving in to our new build. They said we would be guaranteed to have all our appliances delivered on time due to us ordering so early. When it came time to pick a delivery date they said all of our stuff was back ordered for over a month. They informed us of this "fluid" system they have. This means any appliance of ours that comes in, if the rest of our stuff is not there or we can't take it right away they give it to someone else. They do not hold these items for you. Would have been nice to know instead of a month before our house closing day. We got a full refund and went to Home Depot that can actually get these appliances for us on time and not give them away after we paid in full. They will tell you no one else has these appliances in stock but that is not the case. Home Depot had 20+ of all of our appliances in stock. They also tell you they'll give you all your money back (which they did) but be aware it says on your receipt that 25% of the cost is non refundable due to a restocking fee. The customer service here is horrible and I would never recommend them to anyone.

Bianca Ghika

TJ Kim is an awesome sales rep, he was patient with me and and after a few contacts we were able to put together my deal

Tania Guerra

Cheapest prices and a huge selection

Nithin Varghese

Gaurav Sharma was amazing! we love the customer service which he offered. He went above form our expectation

Jolly Kann

Very nice

M. Terra

Great service! Muhammad understood what I was looking for and help me making the best decision for my new kitchen with the budget I had.

Ryan Kucey

TJ was great to work with. He helped us find a few appliances for our kitchen at a reasonable price.

Graham Arthur

Great service - Prompt delivery

Mary Eberle

Do not buy from Canadian Appliance Store. They will lie to you and jerk you around. I agree with another review which called them "borderline fraudulent".

Brian Lloyd

Great service, from online shopping, to ordering via phone, to delivery, which was early, efficient, and accountable.

Attlio Carano

Graham provided us with lots of information and time which was very helpful in our purchase. I would recommend him and Canadian Appliances to all.

Sylvia Larade

I had a great experience with CAS from Christina Lui ( salesrep) to the delivery guys. Thank you so much. Sylvia Larade

Isabelle Martiliani

Excellent service and efficient support to solve online ordering problem.

Eric Pare

Shopping online at Canadian Appliance Source is the best. You get to read the specifications of products at your own pace. You can compare prices and features, and look into the specifications. So you build a sense of the cost differences to match what you are looking for. There are pictures and user guides, etc. And when you are ready, you can chat to iron out the details. All from the comfort of your home. And then they deliver and pick up your old appliances. White gloves service at its best!

Margaret Thompson

Amazing experience! Nishant G. and the rest of the CAS team were so professional ... timely, easy to get a hold of, ... they even emailed AND called re: delivery !! I will definitely be using them again

Heidi Zenker

They sell damaged goods as “new” and at full price. Won’t stand behind it! Go elsewhere!!

Audrey Neale

This was possibly the worse retail experience. We bought a brand new Bosch which we found out was damaged when we opened the box at home (it was completely bashed in the back.) These things happen so we understood. The problem we faced was with the customer service once we asked for an exchange. When I called the store to tell them it was damaged there was no help in terms of how to go about it we were told to call the customer line and no "bye" they just hung up on me (and I was being so nice at that point!) The follow up on the customer service end was non existent. It was only when 3 weeks had gone by that I was fed up and called the customer service line to cancel my order entirely that I finally found the one employee at the entire company was not only was helpful- she went above and beyond and my dishwasher was delivered shortly after. Jane O'Donnell thank you so much for your assistance, I was beyond frustrated and you were the only one that helped us out. I truly appreciate you taking your job seriously and I am so grateful that I was finally able to go to bed before midnight (as often after a work day and kids at home all day I would spend hours at night doing dishes.) I really hope this is a learning opportunity for this company- be more like Jane.

Mark Fainshtein

Very humiliating experience!!!

Cindy Lapensee

From my initial call, sales rep. Nishant was great, he gave me discounts, and took the time to explain everything!! My phone calls and questions were followed up almost immediately with Akshika!! Service was great, fast and friendly! Delivery was also perfect!! I knew the night before the 4 hour block my delivery would arrive, that they had 15 deliveries and I was the 2nd, and delivery morning I received a text to say they were arriving in 15 minutes :)). Very well organized and pretty exact with the timing !!! Great experience and would definitely recommend:))

Luc Lauzon

Great and fast service, delivery. Thanks ????

Konstantin M

The microwave I purchased had a damage - it happens, its ok, BUT their customer service is terrible. They force you to upload photos to their website, wait who know how much time and they also may reject your claim. so they are may be good untill sonething happens. Any other large store will receive the product with no questiond asked, but this store will waste your time and will not care to provide customer service when you need it.

Gerald Sensenig

Good selection. Dryer came on time and delivery gentlemen were great.

carol Quattrociocchi

Excellent service from.start to finish, sales, customer service and delivery!!

Robert Chatwin

Excellent information and service. Checkout was very easy and all questions answered.

Peggy Holland

Wonderful place to get a fridge .Great staff and keeps you posted on what's going on .delivery was awesome as well .I am in pei and everything was early and in time .guys were very patient . Mohamed was who I dealt with and he was very helpful .will order from here again

Rui Fernandes

Gaurav Sharma was great to deal with. He gave us a great price on a washer and dryer. He promptly answered all of our questions. The delivery and installation went smoothly and we are very happy with our purchase.

Jane Tindall

I ordered a Danby upright freezer. It was delivered within 2 days at the time promised. The delivery men were quick and efficient. They were very careful with our floors and walls. I was pleased with the purchase experience , on the phone , and the delivery experience.

Charlie Zou

I am glad that I have made a purchasing from Canadian Appliance Souse for my the latest washer on April 28, delivered on May 1 on time. The sales reps Mohammad Elkawifi is very professional and knowledgeable. he helped me get a correct and the best choice on my washer. Thanks so much, Mohammad! Also I would like to thank CAS as well, because I was finding CAS easily when I google the online shopping, CAS has many selections and website is easily to access. Thanks again. CZ

Scott Thompson

I had a great experience with selection and delivery from the Bayers Lake location. Paul Turner was my sales representative and he did a great job.

Jan Boswell

This was my first time in the store, and could not be happier with the friendly, efficient service I received. Unfortunately the 2 week delivery went by, and we’re at 2 months now, and still no sign of my order. 5 star review reduced to 2 stars, as I have to chase for updates - no definite date provided as yet!

Brian Good

Delivered as promised

Robert Stewart

One of the few businesses that still do indoor delivery which is why it was not 1 star. When choosing a range i specifically told Natasha our range was broke and I could not wait 2 weeks for a new one. I was assured this would be faster. Just got a call today to schedule the delivery and it is for 13 days after the order date. Very inconvenient, especially in these days of isolation. It’s not like I can ask the neighbour to use their stove and who can afford to eat out every day for 2 weeks. I would have chosen a different model if I had been told an accurate delivery date.

Dana MacQueen

We had a great experience at this location. Our Salesperson Gaurav Sharma was well informed and very helpful.

Morley Ward

Ge staff were very helpful..

Chris Brennan

Paul was excellent at showing us the products that fit our unusual size dimensions. One stop.shop for a new kitchen. Came in relatively quick, the delivery crew was excellent and they took the old stove for a small fee. All around couldn't be happier. Chris

Ifeanyi Obi

I can say categorically that we have not been pleased with the service of CAS. We made an order for Wall Oven in August 2020. And it's been 8 months with no delivery, no tangible feedback nor excellent service. All the reps are interested in, is to make sales and that is the end. We made the purchase from a Mr. Gaurav Sharma but to get him on phone is a tug of war! My wife managed to get a Mr. David from the Halifax outlet on the phone today who promptly informed her that we are the 2nd displeased customer from Mr. Gaurav today and that we should be following up with him and not anyone else at the outlet. How do we even begin to follow up?We can't get him on the phone. The customer service has been terrible to say the least. Not even one soul wants to own up!

bob timmins

Mohammad did an excellent and professional job of showing us different fridges and pointing out the aspects of each fridge.He took his time and had answers for all of our questions Excellent employee to have on staff

Dieter Hintze

I did not get a copy of the delivery slip, I signed

Yasser Mostafa Kamel

Excellent place and people. Despite these difficult times I was able to find the product I want, ordered it, discuss all the delivery options with the Gary the courteous and knowledgeable sales representative. Their prices are also excellent. I definitely recommend them. YMK

Michelle Boisvert

Christina was pleasant and very helpful with finding what I needed to purchase. I appreciate how quickly and easily the transaction went.

Kaya Bien

I have had my appliances ordered since March, paid for in full since August, and had delivery booked for Oct. 19, which is today. I find out today that they lost my booking for delivery, all of my appliances were given away, and everything is now on backorder for another 3 months. Nobody, and I mean nobody, customer service, sales rep, anyone, has answers. When you call, someone from any store across Canada picks up. I ask questions to customer care: Where is my delivery that I expected tomorrow? Its on backorder. What happened to all of the appliances I had available and ready to delivery tomorrow? They were re-allocated to other orders and now they are on backorder. They weren't on backorder when I booked delivery, everything was in stock and available for delivery, so why did you give my appliances away? I can't answer that. When is my next delivery date? We cant book it - you have too many appliances on backorder. Jesus Christ. So now I'm living in a house for the next 3 months without appliances because they lost my order and there's not a shred of accountability. The WORST company.

Pierre Davidson

Excellent service and excellent price Uves was very professionnal.

Ken Paquet

Amazing service from purchase to delivery

Alex Marshall

Dave was great and helpful. Delivery people were also super fast and friendly.

luke ame

Miss Christina Liu is very helpful when I struggling to buy a lower height dishwasher to be accommodated in my old counters. She found one and done a smooth process for everything. BTW, listen to her voice is always enjoyable. Thanks, Miss Liu.

audrey kennedy

Salesman was great very nice store and we found what we wanted a good experience

Randy Graham

Very Disappointed, we wanted an in-stock item for either next day delivery or pick up and were told yes on delivery. Well the Delivery didn't take place for a week and the item was not in stock for pickup, I would have paid more for an in-stock item. We paid for removal of our old washer and again the delivery team was not able to do so.I Paid for a service i didn't get and now I have to pay someone else for disposal and inconvenience to me to make more arrangements. Shame on you Canadian Appliance Source.

Keith Costello

A good, no pressure to buy, experience. I had been in the shop only 2 times over a 1 month period. A month after I made my decision and called and requested the person I had met in the shop, TJ Kim. I told him I had been in and the item I was interested in...he remembered me and the other items I had asked about. I was impressed. Purchasing the items over the phone with him, discounts were added, went well. I can only hope the appliances are as hard working as TJ.

Leslie Veinotte

Sale rep was friendly and easy to talk with. Customers service was kind. Delivery guys were friendly and efficient. Loved that I could track my delivery and know when they were actually coming.

Michael Burns

Friendly salesman, prompt response from customer care, fast delivery, good prices.

Sarah Flynn

We had been shopping around for appliances and had gone to several stores where no one was able to really speak knowledgeably about brands, features, etc. I just wanted someone who would tell us the differences between various brands and what the pros and cons were so that we could decide what was right for us. I didn't know about Canadian Appliance Source, but someone suggested we go there. Gaurav helped us immediately. He listened to our questions, he spoke intelligently about brands and was willing to make suggestions and look up information for us. When the virus hit Halifax and we didn't want to go into the store any more, he still worked with us, and was just as helpful, through email and phone calls. I would highly recommend anyone to work with him if you are in the market for appliances.

Alex Dalmatov

Great shop and great service. Mohammad and Scott really made our day . Advise , assistance with choosing , prices - all were fantastic.

andrew macdonald

delivery on time and guys were great

Peter Molenaar

Gaurav was very helpful with no pressure buying tactics. Highly recommended!

Shirley Westmore

Very pleased with the store (Bayers Lake) and with our salesperson Nishant. He was very personable and knowledgeable.

zoi linekar

I highly recommend purchasing your appliances at this establishment! They have great prices, incredible service, and speedy delivery!! I will definitely be making my next purchase here. The two gentlemen that came to delivery my fridge and take the old one out were extremely polite and careful. :)

Mr. Perfect

Great experience. Friendly staff. Great deal on Frigidaire refrigerator. More importantly, quick delivery when needed. Highly recommend!!!

Amy Scott

Our oven quit 14 days before Christmas... Canadian Appliance was the only local appliance place to 1. answer the phone 2. offer the best price and 3. pull some strings to get our oven here in time for the holidays! Huge shoutout to Uves, our sales rep, who went above and beyond to help us out. Can't say enough good things about this guy- he is our Christmas hero this year!

Mariève Desjardins

Good service! The workers were quite nice and could successfully install the units in our small space. We are quite satisfied!

Adele Webster

I had a great experience with CAS Halifax. I was looking for a basic white stove which they did not have in the store but Dave sat with me and searched on their website for what I wanted and didn't try to upsell me -- even found me a discount! Delivery was quick and easy - no problems at all!

Alfred Kwan

The delivery team was careful and professional, making sure we were satisfied with the placement of the range.

Diana Morrissey

**disclaimer - my experience has been with online ordering/service, not in store** Hands down, no question, the absolute worst service I have received in my life. Lack of information, no communication, inability to reach a rep, vague and inaccurate timing info, rude, defensive and passive aggressive responses from sales reps - to the point that I disconnected a phone call on a rep yelling over me. Three weeks after ordering and little info on timing later, despite trying all channels for communication and learning next to nothing - I receive an email simply stating that the product I ordered has been discontinued. No further info whatsoever. After working to reach *anyone*, I get more of the same - terrible communication/interaction, complete unwillingness to work to resolve the problem. I could write a novel on the details of how awful this entire process has been. -76 stars, absolute worst experience.

Allison Shea

Excellent customer service, fast delivery and overall very satisfied with our purchase and experience with CAS!

Tim Pengelly

C.A.S. had the grill that I couldn't find elsewhere, and it was on sale!. The ordering process was easy (phone order), and the grill arrived when stated, complete and undamaged. Thanks C.A.S.

Teresa Fines

Nishant was extremely helpful and ensured the correct items were ordered. Thank you!

Richard Witt

Toronto location. Easy order. Fast, on-time and well communicated delivery. Also the best price - doesn't get any better than that!

Bill Beckley

I shopped with a sales rep Graham Bell. He was one of the best sales reps that I have delt with, he was very knowledgeable and polite, I would not hesitate to deal with him in the future.

y hadassah

I thoroughly enjoyed my experience. Purchasing large ticket items and lots of them can prove to be an extremely stressful time . However, I found my wants and needs were addressed without the salesman trying to upsell me. After researching prices at other dealers I found CAS to be the lowest. At this point I am extremely satisfied. Now wait for delivery. I hope this goes without a hitch. More will be revealed. ????

Dorothy H.

Great product, perfect delivery service and amazing delivery staff! Kind and efficient!

Mark D Foeller

The whole experience with CAS was very professional and stress free!! They offered the best product and warranty for the best price! Very courteous and helpful associates and delivery personnel!!

Benjamin Bradley Z

Bought 5 new appliances. Prices were amazing; phone service was great; delivery guys were both amazing and friendly as well. I’d recommend this company and all it’s people to anyone. They make a great team and are a pleasure to work with

Simone Geddry

Excellent experience with Santino!

Kat Campbell

Had a stellar experience purchasing my appliances. Mohammad Karaballi has given the best customer service!! If you go - see him to help.

Margaret Lee

Delivery done as promised. Careful and respectful delivery persons. Would recommend.

Daria Ruginis

Paul was wonderful to work with! We worked with him over the phone (we live in Ontario) and he was able to get us some wonderful deals on our new KitchenAid appliances ( we saved almost $1000). Always give CAS a call, they have great prices when you talk to a sales rep. Thank you Paul!

Tyler de Gier

Good selection, competitive price, and fast delivery.

Sarah Treleaven

AVOID AT ALL COSTS. "Canadian Appliance Source will lie to your face," is what a very reliable supplier told us--unfortunately, after we had already parted with our money. It took CAS six months to figure out that our fridge was discontinued. When it came to having our stove delivered, we had to make no less than 25 calls to determine whether or not it was actually coming and which parts were actually included on the order. Several people we encountered were rude, none of them had the same information, and almost all of them told us that it was impossible to tell us when we could expect delivery on a $7,000 range. All efforts to speak with management were completely rebuffed, and we eventually couldn't even get in touch with our sales rep. On the day we were told the stove would absolutely not be delivered, we got a text while out saying that it would be there in under 10 minutes. Thankfully, we were close to home. But then when we arrived, the delivery team refused to bring the stove into the house and instead wanted to dump it outside. I am shocked that Blue Star and other high-end manufacturers allow CAS to distribute their products. Just a nightmare, wall to wall. There are plenty of other options out there; I highly recommend using one of them instead.

Johnny Bi

Excellent experience. It only took 5 days to get my dishwasher in as their warehouse is only in Montreal. When called Leon's I was told it would take 2-3 months to get this exact same Whirlpool dishwasher model. I easily picked it up at the Bayers Lake location.... took it home and installed without any issues. Works perfect and so glad to replace my Samsung piece of garbage that always left glasses and other dishes dirty. Will buy from here again also because prices are competitive. :)

Eric Pyo

Great service

P MG

Great service and fantastic, helpful delivery team

Michael Eyestone

So CAS seems to focus on selling appliances, and they generally offer about the most competitive price, at least for us in the greater Ottawa region. Their consultants were quite helpful in helping us decide which fridge to get. I ordered one from GE, which they told me would take 6-8 weeks (!) but which in fact was delivered in less than a week. The delivery team were really excellent, very polite and helpful. It was January, they could barely turn their truck around, and they had to slide the fridge down my snowy driveway... but they knew what they were doing, and it's now safely in our kitchen and making ice. I won't say I'll always buy from CAS, but I'll always check their prices, and I'm happy with their service, so would not hesitate to buy from them.

Alex M.

Received excellent phone service from Nishant. Friendly, professional and helpful. Looking forward to getting my new cooktop and range hood. Thanks for a great shopping experience.

Papa Smurf

During Covid, availability of appliances has been scarce. Couldn't find the Stove and Refrigerator I wanted at the regular stores so tried CAS. They had what I wanted and automatically gave me a discount price. A week later and they are now sitting in my kitchen. I couldn't be happier

Judith Adams

David CT at Canadian Appliance Source (CAS)was extremely knowledgeable, helpful, conscientious and reliable. He made shopping for all the appliances for my home an easy and positive experience. He is an excellent ambassador for the Company.

Matthew Lanteigne

Nice new clean price was good

David Gagnon

Must be the most thorough website for appliance research I've seen in a very long time. If you know what you want, this is the place to go. The site offer links manuals and specs, etc. People are straight forward. Recommend

Noel Oribello

Exceptional customer service experience!

ashley dempsey

Bought a brand new fridge, in my house for 3 weeks and it broke. Lost all the food in the fridge and freezer. Canadian appliance source wouldn’t do anything to help. Told me to call the manufacturer and hung up on me. 10/10 wouldn’t recommend this place!

Logan Keogh

Have been working with TJ Kim on a few orders and he will always be my go to. Best prices, easy delivery, and overall a great guy to deal with. Highly recommend this store and TJ.

Matt James M

Worst retail experience I've had in a very long time. Avoid at all costs. If you need more proof check their BBB reviews. I went to purchase a washing machine from Canadian Appliance Source and was told that it was in stock and that i could pick the item up two days later, and that I would receive an email the next day with a set pick up time. I paid a 45% deposit and left the store. The next day I don't get the email from my sales rep Mohammad E, so i follow up by phone and I am told he is unavailable and will call back. I don't get a call back. I call again the next day and send an email, still no call back. I then call the customer care line and i am told that i was misled by my rep and that you are not able to pick up large appliances from this store as the store is too small and they don't have a warehouse. The only reason i purchased the appliance from C.A.S was because i could pick it up and I needed it right away, and didn't want to wait two weeks for delivery and pay 150$ more. So i say fine, cancel the order and ill order somewhere else. So then they tell me that I will be charged a 25% restocking fee for returning an item that was never even available to be picked up! None of this was mentioned to me prior to buying the item besides it being in size 8 font hidden on the bottom of my receipt. And to make matters worse, to cancel the only way i could do this was to send an email to a separate cancellation department. In the end i was given a full refund (refunded within 7-10 days) so they get one star for that, but overall it was not a good experience. I ended up re-ordering the appliance from Best-buy last night and paying extra for shipping, but I already have a confirmation email for a delivery day 4 days from now. I cant imagine this store will be around for much longer if they continue to do business this way.

Andrea Heembrock

Beware--delivery charges are not what they advertise! Last spring I purchased a range from CAS and it was a great experience. In the fall I ordered a freezer which was back ordered--not CAS's fault. The item is now in stock but the delivery charge I was quoted online was 109.95. In order to have my item delivered they now want to charge me $625.00. Their excuse is the trucking company they used to use is no longer in business. So I am on the hook for their inability to procure a reasonably priced delivery company and their inability to honour their website promises.

Susan Trim

great experience with TJ and the delivery team. I've already recommended them!

Morgan McDonald

Mohammad was incredibly helpful - order was an easy process along side with great customer service. Thanks Mohammad!

Sarah LeRiche

Bought an electrolux washer and dryer, upon delivery technicians were unable to connect the washer, had to hire a plumber to complete the installation. The white glove installation fee was not refunded and the dryer had no heat. Called CAS, they sent me to electrolux with my serial number where they're telling me it's no longer under warranty...it's the first time I'm using the machine!! I can barely hear the customer service person who is trying to create an account for me to send a technician and it's taking an unbelievably long time. I have had to spell out my name and address multiple times and the call time is currently 1 hour 12 minutes and I'm no further along. Zero customer service

Bill Appleby

The sales person was knowledgeable and the freezer was available and competitively priced. The deliver was on time. The driver and assistant were courteous and did their job.

VANCE DICKSON

This was a very rewarding experience in our purchase of a new washer/dryer set. We went into this store, never having been there before and so were a bit unsure as to how things would go. It couldn't have been more positive. We had a set of criteria to be fulfilled and Mr. Kim ensured that everyone of these were accomplished efficiently and as cost effective as possible. We would not hesitate to shop in this store again.

Artur

Unprofessional Delivery Service. I mostly blame Ovation Logistics delivery company for not sending enough man power to move heavy appliances. One of the guys was in a very bad mood and the two of them had a very hard time with the heavy washer. Hardwood stairs got damaged in a few spots as the washer/dolly bounced down. Some parts of the hardwood are now swelled from the water damage caused by snow. Never again will I buy from Canadian Appliance or Ovation Logistics.

M.J Lee

Its great chance to comapre all appliance for major brand name.

Jacob Aronoff

Great Service. Thanks Mohammad and the CAS team for making it a breeze

David Nicholson

We entered a beautiful store which is big and has ample space to get around. There are lots of products on display. We were promptly waited on by a well-informed professional, He was not pushy but was helpful when asked. We made our purchase in record time and were entirely pleased with the whole experience.

Aslam Bhai

Great customer service in helping me choose the right product and the speed of delivery was amazing.

Steve Scarff

Was referred to Canadian Appliance Source Walked in and was greeted by Santino Marco Professional and knowledgeable We are very pleased with our purchases Will definitely refer CAS and Santino

Lucinda Widdrington

Very good and friendly service. Excellent product. Seamless delivery.

Amber Clark

We needed a fridge immediately for Nova Scotia's newest winery and tasting room. Santino found us the right fridge, for the right price in a timely manner. He was amazing to deal with. Wonderful service!!! Highly recommend! Two thumbs up from John and I. Cheers!

C Welsh

This was my first experience purchasing from this company and it was nothing less than 5-star. The purchase was made via Chat with Gaurav, a professional and knowledgeable salesperson. I purchased a mid-range washer & dryer. The products I was looking for were not in stock and since I needed something quickly, Gaurav found me equivalent products with equal options and consumer ratings. Payment was seamless, and delivery was prompt and as promised. I highly recommend CAS and will be purchasing from them again in the near future.

Dennis Baltzar

showroom has a lot of appliances to look at as well online has a large variety as well. Staff was friendly and helpful as well.

Dimitra McGinnity

Sean provided me with excellent service and communication through every step of the process in purchasing my new appliance. I received my refrigerator 24 hours later and at a competitive price. It was my first time buying through CAS and I will definitely be a returning customer.

Vincent Lam

Very easy to order CAS online, good price and good service

v1tang

Uves at CAS was very professional and knowledgeable. He understood that I had done my purchase homework prior to arriving to the store since he had seen me and greeted me in the day prior. He knew that I was buying a high end appliance and respected my attention to detail and knowledge as well so he did not look to sway me or steer me in another direction. He was very honest and straight forward. Thank you for your great sales support. I look forward to the delivery of my refrigerator upon the completion of my new home.

Todd Masters

Due to Covid I was told if I ordered my appliances in July for a November delivery I would be guaranteed delivery. The staff was very nice and friendly when they took my order and money. November came around and my Appliances were due to be delivered when I was told my oven was on back order. I discovered that there were two in Laval Que. but they were for other people. Those people however ordered after me. After multiple phone calls that were not returned Gary my sales person finaly told me there was nothing he could do and I would just have to wait. It was only me threatening to take them to small claims court and/or standing outside there store and tell people arriving my story that changed things so my oven got delivered. I will never order anything from this company again and would recommend against anyone ordering from them as well.

Wei Shen

I just had new Fridge deliver and had very good experience with CVS. Highly recommended!

Mark Mark

Badly scratched front of the appliance, customer care is saying they CAN NOT exchange the item, because the box was open! How do you want me to see the scratch without opening the box????!!!! No one to talk to… No manager, no supervisor, nothing!!! One of the most terrible companies I’ve ever dealt with!!!!

Todd Bertram

Transaction was handled very smoothly and at a discounted price.

Bruce Henebury

Went in to Halifax store to buy washer and dryer. Even found a set we liked. Unfortunately we must not have looked like we had enough money. Because no one even acknowledge we entered . After 15 or 20 minutes we left.

Rhonda Fagan

I recently ordered a refrigerator, range and OTR microwave. I was told the fridge was in stock in Halifax and the other two items would take 2-3 weeks. I agreed to take delivery of the fridge right away. Delivery date was initially Nov. 20th, then 27th, then told I would receive it the 24th. Received a call on the 23rd and was rescheduled for the 26th, then another call for the 27th. Last night I got a voicemail message AND an email telling me my delivery was scheduled now for the 26th (today) between noon and 4 pm. At 2:06 I received a call telling me that delivery is now rescheduled for December 2nd because my item hasn’t arrived in Halifax yet and is still in Laval. I was told this item was in Halifax at time of order. Meanwhile I had a buyer for my current fridge and it was to be picked up today. I had everything out of my fridge, fridge cleaned waiting for pickup. After rescheduling several times with buyer who was once again planning to come today, i had to cancel him from taking my fridge until new one arrives. He got fed up and is going to look elsewhere (can’t say I blame him). So just put everything back in the fridge. I am so frustrated I feel like cancelling the entire order. I read the reviews on here before ordering and felt I was making a good choice. Why can’t you just be up front and if item is not in stock, say so. If you schedule a delivery, make sure item is physically here first.

Daniel Watson

(Translated) The delivery took place as planned on Thursday 3:00 pm the very nice and polite movers speak French and English. they took my old fridge as planned in the contract and unpacked the new one outside then kept the pieces of cardboard in their truck. they entered the new fridge and dropped it off at the place I asked them to. Signatures of papers all in 25 min. Thank you ! (Original) La livraison a eu lieu comme prévu le Jeudi 15:00 les déménageurs très gentils et polies parle Français et anglais. ils ont pris mon ancien frigo comme prévu dans le contrat et déballé le nouveau a l'extérieur puis gardé les morceaux de carton dans leur camion. ils ont entrée le nouveau frigo et déposé a l'endroit que je leurs avait demandé. Signatures des papiers tout ca en 25 min. Merci !

Pat Doyle

Nishant was very helpful in helping us select and order a new stove.

Charles Melanson

CAS sold me a dishwasher that arrived wet which Bosch confirms is not their practice, it’s levelling tools is broken, the top spray arm is maladjusted and the drying feature does not work. They’ve obviously sold me a product that was previously returned and defective. You cannot request a return any other way but online and they state on their return page their decision will be final. They’ve declined my refund request because the unit was installed and used. Well how else would I have known it didn’t work?????? If I wanted a third rate used product I could have found one for 1/4 the cost. The local store will not help. Avoid CAS at all cost!

Dominique St-Pierre

(Translated) The whole process is done without any problems. From buying over the phone to delivering it to my laundry room. Wonderful. (Original) Tout le processus c’est fait sans aucun problème. De l’achat par téléphone jusqu’à la livraison dans ma salle de lavage. Merveilleux.

Ray Murphy

We dealt with TJ at your Halifax location and he was a pleasure to deal with. He always answered our questions in a timely manner and changed our delivery date a couple times as our plans changed. Ray and Veronica

Judy Dubois

Ordering our washer and dryer was easy, but we decided to pick up our new appliances instead of waiting for delivery. The dryer was crushed on the top corner and dented in the front, but we didn't notice until we got it home and unpacked. They authorized an exchange but it took 2 weeks to get another one in. They refused to pick up the damaged appliance and deliver the new one, so we had to do it ourselves. We didn't mind doing it once, but they could have offered removal and delivery since they sold us damaged goods.

Margo Gesser

I big thanks to Christina for ordering me a dishwasher under difficult circumstances!!

Bob Bissett

This is the 2nd major Appliance that we have purchased through Gaurav Sharma at CAS in the Bayers Lake Park. Gaurav has provided efficient, knowledgeable professional service on both occasions. Their new Halifax Store is modern with a good range of Brands and Models on display. We would certainly recommend Gaurav and CAS to family and friends in the market for household appliances. Our rating would have been 5 Stars but there is a production delay on the manufacturer’s end that’s resulting in a delay in us actually being able to acquire and install the appliance we have purchased.

Kelsey MacAulay

Got a new fridge and the front is dented. I have called several times, left voicemails, emails and no one is calling me back. Awful experience. Everything was great until now. I have a new dented fridge and no next steps to have it fixed.

Shawnkell Landscaping

Contacted online they told me to get back to me on the price of the product they said it would be 5 to 10 minutes I waited hours and nowhere no one ever contacted me again so I purchased my appliances from Home Depot

Juan Lamosa

Great service and information.

Matthew Piasecki

Got my refrigerator without problems. As expected.

Mikhail Zaev

Great, fast service

Brenda Wall

Was easy ordering over the phone. Could not believe how fast it was. Set up delivery for the next day. Great company and very professional from the person taking my order over the phone to the 2 men that came to deliver my appliance. Will definitely order from CAS again.

Craig Shelton

Quick and an easy process

Ali Shaarawi

We got Washer and Dryer, they were on good price in comparison with other companies arround them. Delivery went smooth, on the date, and we got it delivered on time. In & out quick and easy. Good experience all arround.

Tracey MacPhee

Excellent experience from start to finish. Best delivery tracking system I have ever had!

Bill Brown

Through no fault of theirs, product is slow to arrive. However, the manager there has been very good in keeping me posted on all developments.

J

Great customer service in ordering the items and with delivery.

Diane Levandier

Movers were polite and very careful to not bang doors or walls. Removed my old washer as well.

A Chung

TJ is very helpful!

Brian Cargill

Looked at 3 other stores for the electric range we wanted. None in stock, 2 to 4 month wait. Had never used CAS before, called and it was in stock. 3 days later two men turned up put it in my kitchen and took the old one away. ????

Mark Kays

I had a Great Experience at the Canadian Appliance Source Store. Sales guy Graham Bell was very helpful and Courteous . The process was quick and easy.I will definitely seek Graham out for any future purchases of appliances.

Jamie Levin

The service at CAS Halifax in General and from TJ Kim in particular were abysmal. Delays ran into months. Customer Service was argumentative and often had nothing but misinformation. And when the appliance was finally ready the delivery team threatened to dump our brand new stove on the lawn. Buyer beware!

Denise Snow

Was very pleased with the service when shopping for new appliances. I felt like I was heard with what I wanted and not rushed with my salesperson. Delivery was smooth. Got lots of communication when deliver would be here and the two guys new what they were doing

trevor turnbull

Mohammad was helpful and very pleasant Overall good experience thank you

Debbie Snow

The delivery men set up my washer and dryer and went beyond to place it on a roller stacker I had made so I could move them easily to clean under them. They removed my old machine and took away all the packaging material. So extremely pleased with the whole process!

sandi sparrow

My husband and I were shopping for a new washer recently and came across your web site. After visiting Leon's and being left cold by the less than friendly sales person, we made our way to your showroom in Halifax , where we were greeted by Tj Kim. TJ was more than friendly and attentive ! He was knowledgable and did everything he could to give us the lowest prices. In the end we walked away with not only a new washing machine, but a dryer, refrigerator, microwave, stove and dishwasher LOL TJ helped us with everything from start to finish. He was an amazing. As someone who works in customer service, I know a great asset to a company when I see them. TJ is exactly that. Sandi and Greg Sparrow

Don Ashley

Ordered same stove from big box store, waited for 4 months for delivery. Never came. Then I found Canadian Appliance Source on Google search. I ordered on Monday, delivered on Saturday! Customer service on the phone was excellent, as was the delivery team excellent! AAAAA++++++

Ann Hoskin-Mott

I am thrilled with the service from the customer care department,navigating through a complex matter...Special thanks to Julio + Guy... they were outstanding!!

Michael Butler

Good selection of appliances. Helpful staff.

Moutaz Tawfik

If there are ZERO stars I would choose that rate. DO NOT BUY FROM THAT STORE, ZERO customer service Or No service at all" I purchased Appliances from Canadian Appliance Source and agreed to deliver at the beginning of April. 3 days before delivery I received an email that one of the appliances "Stove" is not in stock?!!!!!! I replied to the email and until today I did not receive anything, I went to the store and that was the worst service treatment ever I have received. I asked to meet with the store manager " Paul " and I do not know how would by any means that man at the customer service department. He showed no care at all and with careless attitude, he was telling me " you have 3 options 1)refund your money, 2) choose an old model, or 3) wait for it which estimated 3 weeks from now" When I told him that the 3 options are not acceptable, refund my money means paying the same model from the different store with 300 $ more " because the sale in the other stores was over", choose the older model " why would I do that?" or wait which is might be in3 weeks?? So, He started to not looking at me while he is speaking and not answering myself asking questions, I left, and after thinking I thought to return back and calculate how much would I be refunded because I purchased protection as well, he literally was going to throw me out of the store with my wife and the kids " my wife accompanied me " and he said" have a nice day" stopped talking and looking and said leave the store I cannot do anything for you, call the call center, after an argument, he canceled the order and throw a paper in front of our faces. I contacted the call center " which is the first time to find a message telling you that the customer service is not available to leave a message" Until now I did not receive my refund. " DO NOT BUY ANYTHING FROM THAT STORE"

Peter Clarke

NISHANT WAS FIRST CLASS. He spoke clearly, knew the products I required, was helpful and in this the 21st Century went above and beyond what is expected of customer service, which in most cases is ZERO. He is a credit to CAS. Thank you. If items arrive intact I will again add a note of recommendation for CAS.

C Aa

Very happy talking with the salesman, the purchase, the correspondance and the delivery. Everyone was helpful, friendly and very professional. I will purchase from this company again and recommend them.

Paul MacNutt

Uves Rajput thank you for your attention to detail with my order..much appreciated

Janice MacInnis

They were helpful, found what we wanted for us, and turned it around quickly.

Tracy Stephens

I’m giving a 1 star rating only because that’s the lowest I can. This place is a joke! My daughter, who is 38 weeks pregnant, and myself went into the Halifax store last week to purchase a washing machine. We walked around the store for about 30 mins and not 1 of the 3 people working came to speak to us. So we went up to one, Mohammad, and inquired about a washer my daughter was looking for. He said they didn’t have that one in stock but would have it in a weeks time. He said that orders leave the warehouse on Sundays and arrive at the store Thursday’s. We put down a deposit of 45% and purchased the 5 year warranty. The washer was to be in store for pick up today so my daughter called the store this morning to make sure it had arrived and was told yes. She made arrangements for a truck and helpers to pick it up. They arrive at the store and paid the balance owing then the guy working went out back to get the washer. He came back about 15mins later and apologized saying the washer wasn’t there that it must have just missed getting on the truck from warehouse. We explained that Mohammad told us that the truck leaves the warehouse with orders on Sunday and since we were there at the beginning of the week that order would be put in and leave warehouse Sunday and arrive in Halifax on the following Thursday. The guy said again I apologize it must have somehow got missed. So my daughter said ok then just give me a refund because I need a washer as I can go into labor at anytime. The guy said I can’t do that you have to call head office. She said I paid by debit not credit card so why can you not refund and he proceeded to show that when he put in for refund it asked for supervisor code. So we said ok where’s the supervisor and were told they wouldn’t be in until Monday. So then my daughter said ok I really need a washer so can you at least give me a discount on one that you have in stock even if I have to pay a little more than the original amount. The guy said I can’t do that because Mohammad isn’t in until Saturday and since he was the one that had sold you the washer that only he could give a discount. This is completely unacceptable that we had to walk out of the store with no washer and no refund. We had to go to another store to purchase a washing machine. I think that the Head office better look at whom they have working at the Halifax store as they obviously don’t know what they’re doing. Needless to say there will be a call placed to head office tomorrow morning and I expect a full refund including the warranty purchased!!! This store will NEVER receive any of my, my family’s, friends and coworkers business!!! Good luck with your stores success!!!!

Deidre Morton-Spaan (Didi)

Delivery was smooth as silk! The driver and helper were pleasant and efficient.

Tem C

Christina is super helpful!

Helene Brunet

We live in Ontario and purchased a freezer by telephone from Nishant Gopiwala who works in the Halifax store in early October. We knew the freezer was on b/o and were expecting it in mid November. Nishant advised us there was a delay from the manufacturer (out of his control) and the freezer was delivered Dec 1st. The delivery guys (Myron Pinto in Ontario) were excellent, cautious, respectful and polite. We're very pleased and based on our great experience, I've noted Nishant's extension and would purchase from him again.

Cali Wagner

Great price great service and it showed up on time and as promised.

M G

Borderline fraudulent. I order a range hood that was on sale for $61 final total was around 72 with tax. I double checked everything as I always do and clicked checkout only to see they charged me over $330! It makes no sense what so ever. I will not trust this supplier again I thought the price was too good to be true. Shame

Christine Hatt

Graham at the Canadian Appliance Source in Halifax was very helpful. Another major retailer was unable to deliver the items I had ordered quite some time ago but Graham was able to help me out. The price was competitive, delivery dates were as promised and service was great.

Laura McLauchlan

Well satisfied. The delivery fellows were wonderful and Mohammed the sales rep. was helpful.

ken mcbride

very helpful and good,polite service

Edna POIRIER

Gaurav was very knowledgeable about the product I was looking to buy. He had all the information I needed to make my decision to buy an easy one. Very professional and personable. Great competitive price and Fast delivery of my purchase. I would recommend him to anyone I know that is in the market for a new appliance.

Nick Donker

Awesome job in helping us fill our order, very helpful. She is knowledgable with the product line we were interested in and able to walk us through the on line chat easily, well done!

Krista Slack

I have to thank TJ Kim for a great experience ordering my Bosch appliance. He was the utmost of Professional, courteous, friendly and offered the best deal possible without a lot of time-wasting negotiation. He also held the offer for a few days while we made a decision. Compared to another incredibly frustrating Experience with a different supplier, it was a breathe of fresh air. After ordering, the company Email follow up was instantaneous. Based on this experience I am hoping the delivery in a few weeks time goes as smoothly. Update: Bosch was behind on orders but TJ kept me informed the entire time. Super helpful. Delivery happened today and everything is great! Thanks so much.

Deborah Goodfellow

Excellent in store service and delivery.

reem karaballi

I had an excellent experience at CAS! Mohammed helped me buy a dishwasher. I had no previous knowledge on dishwasher and Mohammed was very helpful and SO knowledgeable. He knew EVERYTHING! and was able to answer all my questions and concerns. He is very friendly and nice and takes his time to ensure customers are satisfied. He also convinced me to get a new fridge and oven so I will be going there for sure to buy more appliances. Great customer service and very fair prices.

Debbie Gaudet

Very professional and efficient moving company.

Ray Smith

3 day delivery from Montreal depot to Halifax! Reasonable price. Knowledgeable sales staff...TJ in Halifax. Delivery was a breeze and so efficient!

baoshan yang

First time of buying appliance from CAS. Thank you so much for your help, Christina. You have done an excellent job.

Kelley O'Toole

We had been looking to purchase new appliances for several months. We were referred to Canadian Appliances by friends who had recently bought from them, The gentleman who dealt with us was knowledgeable, and respectful, he gave us the best possible price on our purchase, accommodating us when we changed our minds several times. Great service, beautiful store. Thank you !!

Steve S

The communication from Canadian Appliance Source was great. The communication regarding delivery was accurate and beneficial. You can see what your delivery window is and where you are in the queue. Our delivery call came earlier than expected as did the delivery. Well done.

svetlana ratchinski

Scott helped us to buy all appliances. Thank you very mush! Great service and good deal!

Lindsey kozack

Love Travis, salesperson...knowledgeable and helpful

Victoria Jin

Scott Rogers is very professional and knowledgeable!! Love how attentive and respectful that Scott was, and would definitely recommend him and CAS. We need all appliances for our new house that will be completed next year. It is great for us to hold the good prices and actually to the delivery next year. Scott helped us to find out what we need and made the great recommendations to meet our needs. Thank you.

Greg Steele

I have purchased many appliances from Canadian Appliance Source and just purchased two more. This time, Christina Liu helped me with my order and was very responsive to my questions and was willing to keep working until everything was the way I requested.

Volker Eichhorn

Excellent service, good price

Hussain J

Purchased a dishwasher from them in July 2021 and now in November 2021 it has completely stopped working. Warranty repair requires backordered parts that would be at least 7 to 8 weeks at the earliest through Whirlpool. Spoke to 3 different people on their customer service line and they all said the different things, all of which I recorded in order to compare. First guy says all they need is a report from the technician that assessed the dishwasher and they can replace it in a couple of days! I thought "great! This is a good process". When I called back the second time to determine where this "report" is supposed to be sent I'm told that they don't accept reports from the technicians, it has to come from Whirlpool. So I thought I better call a third time just in case I get a different answer. I was not disappointed. Third person says that the report has to be sent to Whirlpool who will determine IF I am worthy or being issued a replacement or I will simply have to wait the minimum of 2 months to get the parts to see if they will or will not fix the dishwasher. Then, Whirlpool will decide if I should get a replacement. Meanwhile, CAS has the same dishwasher in stock but won't replace it. It's like this appliance dealership just absolves itself of all responsibility and don't care one way or another the endless waiting hell we have to endure just to get an appliance that works the way it was intended when we paid them hundred of dollars to purchase it from CAS. If this was Home Depot, the appliance would be replaced immediately. Save yourself the hassle, buy your appliances somewhere else where customer service actually means something.

cecilia spence

received your order much early then expected.

Tina Haines

Great store, with great selection of all major brands with lots of actual appliances in the store so you can see what you want/get. Scott was very knowledgeable about the ranges we were interested in and did not pressure us into making a decision. Prices were very competitive, if not better than other places we looked prior to going to CAS. Would definitely go back to purchase other appliances and would recommend to family/friends as well who are in the market.

Sheldon Goodman

Easy ordering, delivery was earlier than expected and delivery experience with the tracking was excellent

Paul Fieldhouse

Great service and delivery. Definitely recommend them.

John House

Floor was damaged when appliances were moved in 5 months ago. I have followed up multiple times but nothing has happened. I did not sign the courier slip saying everything arrived without damage. Apparently there had been a ticket opened with the customer service department.