Reviews of Urban Valet Dry Cleaners (Laundry)

CA MILITELLO

Pro staff best dry cleaner ever.

Buffalo Motor Works

Polite and prompt service

Megan Kaleta

Sarah is always helpful and meticulous... She's the best at what she does and I never hesitate to send customers her way. A co-worker of mine needed his apron cleaned and he was very satisfied.

kaitlin kohlman

the customer service here is sublime. always very happy to help with a smile. the dry cleaning itself is great as well. i would recommend anyone to go here if they need dry cleaning or alterations!

Zachary Sheldon

Location is always friendly, and for the years I’ve been coming here they’ve always done an A+ job.

Craig Chapman

As an athletic 6'1" 195lb man, I'm tough to fit...which means I hate shopping for clothes. So when (by some miracle) I find stuff that fits or have had it tailored to do so, I want it to last. That's why for over a decade, Urban Valet has been my exclusive cleaner for all the clothes I care about making last...which is pretty much everything apart from jeans, undergarments, socks, or my gym clothes. Service is always prompt, and the quality of service is second to none. They've even managed to get a dye stain out of a $100 custom white shirt. Best of all: they pick up from my office and return the clothes a week later, right on time.

Michael Melaro

Hands down the best dry cleaner in Buffalo. I’ve been coming here twice a week for almost five years. The manager Sarah is one of the friendliest people I know. Everything is always perfectly cleaned and on time. I’ll never go anywhere else!

Michael Murphy

I have known Ann Marie for many many years. She does excellent work and is a high quality seamstress! You won't be disappointed.

Hollie Evan (denki kaminari)

Fast service, plus excellent customer service .

Benjamin Swanekamp

Been going here for years. Unbeatable service.

H. Catoe

Great service, was greeted as I walked in , staff is very friendly and welcoming , turn around was great on my suit , happy and satisfied customer, will definitely be returning

Joe Carney

The woman that helped me was very helpful and friendly. The wash and fold was quick.

amanda robertson-baroni

Great store that does quality work!! Everyone is so friendly and Sarah, the store manager, is on top of her game!!

Tabatha Coleman

Ms. Sarah the Manager and her staff at the elmwood location has impeccable customer service very organize clean and professional dry cleaning service they gave me on my graduation attire and mothers day dress a fresh press. They also offered me a coupon to save ???? wow! 5 stars for Urban Valet Cleaners. Been there 3 times in the last week.

Malik L

I’ve been going to this cleaners for almost three years and honestly it’s the best decision I’ve made. The service is amazing, the prices are great, and my items are always ready in a timely manner! 10/10

Madeleine Herzog

I recently started going to Urban Valet, and I am SO pleased with the customer service I’ve received from Mollie. She is so sweet, and goes out of her way for each customer. I seriously was not expecting that from a dry cleaning business. It’s some of the best customer service I’ve ever had. It always stands out to me when employees go out of their way, so thank you so much. You will now have a lifelong customer.

Jason Watson

Over priced, and impatient staff

Joseph Marino

I always have a great experience. My dry cleaning is completed when I am told it will be. Sarah Santoro is an outstanding manager who is always great to see and the rest of the staff always remember me and make me feel important.

Karen Neimeier

We have been taking our dry cleaning to Urban Valet for many years and have always been so pleased with their friendly service. Sara, the store manager, is such a pleasant person to have greet you when you walk in the door. She knows our car and already has our pick up ready for us when we stop in. It has been a pleasure doing business with her over the years.

HJ Porchea

Urban Valet is what I would call professional, going beyond and doing the job right. Should I say more? Not only is the service exceptional but the employees that work there make it neighborly, friendly and maintain a clean, upbeat and knowledgeable atmosphere. Thank you urban valet for putting your customers 1st and doing a great job!!!

Samuel Taylor

LOVE THE MUSIC

Sara Lis

Sarah is great and always handles my clothes with care. The store location is extremely convenient and I love the drive way access.

Jeffrey P. Baker

The staff at the Elmwood location are all very accommodating. Definitely recommend Urban Valet for all your dry cleaning needs.

Timothy Bardo

The service was fine & they got my item back on time, however I later found out that the dry cleaners further up Elmwood (near Kenmore) charge MUCH less, worth a bit of extra travel.

John “Jack” El

I forgot to tell Sarah about a dirt stain on one of my jackets the first time around. I call and arrange a re-do and they cover it free of charge and get the smudge out perfectly!

Sean Tulumello

I’ve used Urban Valet Cleaners for a few years now. Always on time and everyone has been really nice! Got a tough stain out of one of my dad’s old ties and it was a spic and span!

Thomas Kim (FnH)

I am new to the Buffalo NY, area, and I am so glad I found this Dry Cleaner. Urban Valet Dry Cleaner is my go-to place for my dress shirts, suits, and even minor alterations. The cleaner located on Elwood and Highland is the one I frequent. I appreciate the friendly service and quality of work. I want to give a shoutout to Sarah, the store manager, as she's fantastic!!! If you're looking for a Dry Cleaner in the area, I would highly recommend Urban Valet.

Greg Gambino

Cleaned my Carhartt jacket well.

Joe Mecca

I’ve been using Urban Valet for years, they have a great turnaround time and are appropriately priced.

Laurie LaChiusa

The service at Urban Valet in the Elmwood Village is phenomenal. And the quality of work is flawless. Sarah is a manager who cares about the business as if it were her own. I look forward to seeing her at the start of my day. She is a breath of fresh air.

Mitchell Seelinger

Quick and easy drop off and pickup. Always a great job on my dress shirts and pants.

Nina Metzger

Fast friendly service. Item was cleaned as described.

Ryan T. Sattler

I've been going here for years and have always received great service and friendly staff.

Tm Ktsbks

If there was a no Star review that's what they deserve...Perhaps the worse Dry Cleaners I have ever gave my business too,They Didn't clean a shirt but Charged me ,they boxed the rest of them horribly and I had to struggle on the phone with them to refund me ...they have one phone number for all locations...Do not get fooled by the colorful Entrance ...it should be ugly gray...I wouldn't give them the time or the day ....HORRIBLE HORRIBLE HORRIBLE OPERATION!!!

Veren Ferrera

I had an overall very positive experience with my first visit to Urban Valet. Sarah helped me estimate the costs of mending some well loved and worn clothes I brought in and ultimately decided to get the mendable ones mended. I received the update to pick up my clothes within 7- 10 days, the exact range I was given. Sarah was there again to give me back my order. The cost was cheaper than I expected, and of very good quality. I'm getting at least many more months from these clothes, if not years! Sarah even washed the clothes for me without me even asking (they had a smoky smell I wasn't able to wash out and now they smell super fresh). I'm quite impressed with the quality and care here. While I rarely have dry cleaning needs, I do wear down my favorite clothes into oblivion so it's a relief to know there's a great local business with super helpful manager and impeccable seamstress that can extend the lifetime of my favorite garments before their inevitable demise. I highly recommend Urban Valet and wish Sarah, the seamstress and the business the best!

N'che U

I choose this dry cleaners after reading the reviews online. Dropped of 5 items a mixture of pants and tops. I dId not realize how expensive this place was until I arrived, but I thought it would be worth it. I dropped my clothing items off Saturday morning and picked it up Wednesday. I am not sure if I am just spoiled, but that seemed like a long time to me compared to what I am used too. Anyway's I was just more so disappointed and felt like I wasted my money after picking up my items with stains still on them. Even when I dropped off my clothes and pointed out the stains the lady in the front didn't even make note of it. I don't know and customer service wasn't anything to write home about. Oh well to each its own, I just wish I would have went elsewhere

Renee Saracki

Urban Valet Dry Cleaners has been my go to dry cleaner of choice for over 10 years. They are socially conscious, LGBTQ+ friendly and did I mention do a phenomenal job. Yes, they are a little pricey but isn't your favorite vintage concert t-shirt with it?

Emma Fabian

Urban Valet is my go-to dry cleaner! Convenient, great hours, and good service.

Judy Toney

We strongly recommend the service of the Urban Valet Dry cleaners, my mom and I both have accounts here for dry cleaning we have also gotten repairs such as new zippers and alterations, Sure the prices are a little higher we are worth it and so is the work they do , this is also a business that gives Veterans discounts. with Erie County Clerks office card

Jim Connolly

Always great service, friendly staff.

Tabitha Ryan

I have been using this location for 8 years + Sarah S. Has been a pleasure to see every week, she’s always extremely polite and professional and just a joy to have a quick chat with. She doesn’t get to chat often because she is always helping her co workers or training a newbie. She remembers me every time I come in and makes sure I am taken care of to her best ability. You better hold on tight to that one Urban Valet!! Xoxo P. Rouff

Michelle Merlo

Never disappointed. Consistently exceptional service from the charming staff at Urban Valet.

Sean McGinley

Have always had great experiences with Urban Valet. Prompt service and shirts/suits/tuxes always prepared perfectly. Competitive prices. No complaints.

Martha B

Sarah is awesome! She is always there to greet us with a smile & doesn’t mind when Henrietta (our dog) comes in for a quick hello!

Kevin Carney

Have been coming here to the Elmwood store for years and the service has always been fantastic! The manager Sarah is great and knows many customers by name. Very much appreciate all of the cleaning I've had done here.

Angel Gutierrez

We have been their customers for over 2 decades. They have evolved with the times and the needs of the customers. What has not changed is the quality of their work and the attention to customer satisfaction.

Justin Azzarella

Great service and quality. The Elmwood location manager, Sarah, is the best and the evening crew is always friendly and helpful when I pickup my cleaning after work.

Michael Bolanos

Always excellent service and quality results. So fortunate to have them in my neighborhood.

Richard Wilkinson

Go elsewhere

Abdulnaser Alhyani

Very professional and organized

Paul Westover

Sarah provides the best customer service yo!

Erin O'Shea

lovely staff

Valerie Wallace

My black sweaters came back and they look amazing! So clean no lint.

Brian Biersbach

Mollie is the one that took care of me and my three suits and she was very friendly and courteous. The presentation was outstanding and customer service was exceptional.

Sara Jackson

This place is great. Not only did my interview suit come out crisp and clean, but the service is acceptional. Best customer service I received in a long time; especially from the front desk person! She is wonderful! My go-to for dry cleaning always.

Mike DeMaria

Fast, friendly service at an affordable price

Jenny Krytus

I do not use the delivery service so my review is based purely on my experiences with drop off and pick up. The staff is always attentive. I find most times they know your name and get your items quickly. I've never experienced any issues with lost or damage clothing. It's probably a little more expensive than other places but I like the eco-friendly and local aspect of this business. I would highly recommend for any cleaning needs. They also offer timely monthly specials on cleaning things like comforters, leather, curtains.

Indica Young

Great work, friendly staff, and competitive prices!

Christina Mercurio

Sarah on Elmwood was very helpful! I will be back!

Ross Luedtke

High quality cleaning and incredible service! Turn around time is super fast and they have even been able to get items ready to meet my last minute requests!

Kristyn Mott

Urban valet has been very responsive to my family's requests. We unfortunately had a house fire and Urban Valet was called in for cleaning and restoration of our clothing. Everything came back smelling fresh and clean. There were unfortunately a few items that were not in pristine condition, however Urban Valet went out of their way to ensure my satisfaction and resolve all issues. I do recommend their services.

Lorenzo Parnell

Great customer service! My suits always look and smell great at pick-up.

Kim Hernandez

Excellent services, and timely!

CJLjr

Always friendly service that can't be beat!

J C

Urban Valet is hands down the best dry cleaners in the city of Buffalo. The team of workers at the Elmwood location go above and beyond to service all of their customers. Sarah the manager at this store, does a phenomenal job with making sure her customers are always taken care of. That’s #1 for Customer Service!! She is amazing at what she does. I highly recommend going to the Elmwood store.

ian saggese

Mollie has been super helpful and friendly the few times I’ve stopped in. This isn’t the closest cleaners to my apartment by a long shot but they do a great job so I don’t mind the extra drive

Cathleen Maass

Quick and affordable service, with competent and friendly staff.

Mariellen Oshea

I was visiting family in Buffalo and unexpectedly had to extend my stay. I needed to dry clean some items and a family member recommended Urban Valet. I was impressed by the service provided by a cheerful, efficient young woman, Erin. The items were ready when promised, well cleaned and neatly pressed. It was a very pleasant experience and I will pass along the recommendation to other family members in Buffalo.

Lauren Campise

They did an excellent job cleaning a dress that I wore to a wedding! Would highly recommend :)

Linda Young

The Service was great and the people were friendly They cleaned several Church Hats.

Courtney Hejna

Sarah is an incredible manager and the business runs like clockwork due to her attention and work ethic.

Laura Pennington

Best dry cleaners in Buffalo. Had my husband's old jacket dry cleaned because he refuses to give it up, it came back looking new and he still wears that old jacket till this day!! Sarah, the store manager was so nice and pleasant and really took care of us and that ugly jacket!!!

Wendy Sanders

Great service and friendly people!

William Cherry

Best cleaners in Buffalo!

Chelsea Gray

Absolute phenomenal service!

Nikolas Cuomo

They do great work and the staff is super helpful!

Christian Watson

The best dry in the town , .Very clean and friendly

Kristina W

Did a perfect job cleaning am extremely difficult mascott!

Sandi Hanley

I always receive excellent service at this location. I'm never taking my clothes anywhere else!

Monica Spaulding

Great service. Cheerful and helpful employees.

David Imhof

Perfect! Even though I'm retired, and theoretically could wash and iron my own shirts.....Oh who are we kidding, THAT'S not going to happen! Shirts are perfectly laundered and pressed and NOT over starched. Dry cleaning always comes back looking brand new without any chemical residue odor. Staff are really friendly and efficient, plus it's one block from my house. And the drive up area makes it super easy for pick up on those occaisons I am driving. Thanks Urban Valet Elmwood! :) ALSO: they can dry clean things like couch slipcovers.... One stop cleaning!!

Sarah Garyner

Best dry cleaners in Buffalo! Even with others in nearby vicinity. The service is prompt, and the counter service is some of the most friendly I have encountered with any customer service. I have recommended to friends and co workers and will continue to!

Douglas Charles

Urban Valet is second to none. The attention to detail is superb and laundry is always back when they claim it will be. They remember your name and when you visit the shop you are greeted with a smile and a friendly word or two.

Andrew Deletto

Great Service, Very lovely Cashiers.

Rebecca Stadler

Sarah at the Elmwood location always goes above and beyond. She answers all of my questions with a smile on her face. My clothes always come back looking like they are brand new. I have had repairs done as well and those always come back perfectly too. I won't go anywhere else.

bryan gillespie

Moved here not too long ago and found this place. Best cleaners I've ever had. I wear a lot of suits and dress shirts and they put collar keepers on and really take care of my clothes. Thanks!!!

Mary Kerr

Elmwood Store!!! Sarah is AMAZING and so is the rest of her crew. Besides great results, the service is outstanding. I'm so happy when I moved back to Buffalo four years ago, I found the BEST dry cleaners in the Western New York! Thank you.

Mark Berry

I've only been here a few times and for someone else. But I found it terrific. Thy know their customers and can greet many by name. They quickly learned I was there for a long time customer. The goods we have had cleaned, men's trousers and shirts as well as women's sweaters, looked great. Pricing was fine. I went there initially because we got a letter that said something had been left there for a year and they would have to donate it if not picked up. In I went to rescue the item. Since then I've been back a few times. Parking - they have a spot in front which sort of fits two if both are careful about parking. Otherwise street parking.

michael Cherry

True gem in the Elmwood village!

Gage Ouellette

Very Expensive, would not return.

tim comi

Our apartment building had a fire and Urban Valet did the textile restoration. Jeff was fantastic to work with and our clothing came back in perfect condition. Highly recommended.

Steve pennington

My jacket never looked so good.

angela foster

I’ve been a customer of Urban Valet for many years, great customer service and pricing. Sarah is the best!

Evan Shaw

Impeccable attention to detail! This location has always ensured that all my concerns are met, and have continued to have great consistent, great service.

W.P. Bunker

Great service, friendly staff!

Robert McCabe

Brought in winter jacket for zipper repair; Sarah the manager quoted me $25.00 for cost of repair. I left jacket and later picked-up jacket, but now the price was $48.50. I reluctently paid, complained, but will not use their sevices again even thogh I was pleased with their past services for me.

Flyer Sky

The staff there is friendly, helpful, and do a wonderful job with the items I drop off. I don't know what people are talking about saying "too much money and not worth it" personally I think these people don't know the effort and time heading into the job. Definitely worth the money.

David Maginn

I don’t ever write reviews, but the service they provide is second to none. My sport coat had a small tear in the sleeve towards the hand. It was barely noticeable so I wasn’t going to get it fixed. The jacket was delivered and I noticed someone had fixed the sleeve. I thought it was a nice gesture. However, when I gave them my shirt and the button was popped off and I took gave them my shirt to dry clean, WITHOUT MENTIONING THE BUTTON, the next time I took the shirt out to wear the button was fixed!!! Class act people. They pick it up from my work so it’s super convenient. They text me in the evening to see if I need anything dry cleaned. Autobilled to a credit card. It’s just so convenient. The hallmark of a good business is when they can provide you a service that makes your life easier; and I can confidently say my life is a lot easier with urban valet doing my dry cleaning.

Ricardo Lopez

Urban Valet believes in standing behind their product. Sarah the manager has been working there since 2006. She can provide great insight and advice. Don't be surprised if she remebers who you are after your first visit. I know that several of Buffalo's professional athletes use their dry cleaning services so Urban Valet knows how to handle high end garments. They do so much more than dry cleaning, just ask Sarah or any if her friendly staff if you have any questions.

soundot Coniglio

I've been using Urban Valet for many years - great service - reasonable pricing - highly recommended!

Mitchell Bruckman

They cleaned my suit in a timely manner. Quicker than I initially expected and the staff was friendly. I’ll return for my future dry cleaning needs

Michele Sobowiec

Urban Valet Dry Cleaners is an exceptional place. Very courteous, professional staff and they get the job done. I was very satisfied with my experience there.

Damian Gregory

Wouldn’t bring my dress shirts anywhere else... perfectly pressed every time! Staff at Elmwood are super friendly!

michael stuart

Been using urban valet longer than I can remember, never a problem, very accommodating and helpful always,i salute you!!!

Evelyn Silva

The customer service was excellent

Lucy B.

Urban Dry cleaners is #1 on Elmwood Ave. The staff is wonderful and very helpful. Sarah is awesome!!!! Pick up service is prompt. My clothes come back clean and pressed. I wouldn’t go anywhere else. Great place.

Shannon wilson

Decided to try someplace new after constant disappointments at my previous dry cleaner. I was pleasantly surprised by the professional demeanor of Sarah the manager at Urban Valet. She addressed all of my concerns and my clothing was returned in prestine condition. Thank you for your awesome customer service!

Sam Shimrak

Clothes are always perfect. Friendly, efficient service. I highly recommend this location.

sam hoyt

The quality of work is exceptional and the staff is incredibly friendly.

N P

Unparalleled service and innovative service options! Love the drive through and home delivery options!

Christian Cuccia

Sarah is super friendly. Service is great.

Alex Seward

Great Dry Cleaners

Catherine Wettlaufer

Just terrific.

Kat Jane

Excellent service, the staff is super kind!

Andrew Cherry

The staff here is so friendly and always really helpful. They were able to get my hockey equipment clean and there was a cute puppy there one time!

James Neimeier

Sara, the manger, is very friendly and knowledgeable and has instilled those traits in her staff. Items are always there when promised and when I have had rush dry cleaning work done, they have always tried to meet my requests.

Erik Kohler

Wouldn’t go anywhere else!

owen woyshner

Amazing experience with these folks. The young lady, Andi, I think her name is. was so helpful and attentive. she was so funny and did an excellent job on the clothes. I’ll never forget her smile.

A Py55

I have been using Urban Valet for over 10 years and have been extremely satisfied with their quality of work and service. I utilize their home pick up and delivery service and it is awesome! I put my clothes in a reusable bag that gets picked up and within days it is back on my porch. Great job by Urban Valet, wont use another cleaner and highly recommend!!

Earl Cantwell

Ultra reliable home pick up/drop off service. Highly recommended.

Nick

It is what it is.

Buffalo Resident

Costs more than twice as much as competitors, mislead me as to what I'd wind up paying. They charge almost six dollars for short sleeve button down shirts -- definitely avoid them.

Dan Weinrieb

We’ve been using UV for 10+ years. The service is great, we’ve never lost a single piece of clothing and Sarah is always a pleasure!

Robert Perk

Long time customer at the Elmwood location. The service is outstanding. The people that work at this location are all great as well. Cant say enough good things about them. Great service, great people .

Two Coasts

Urban Valet on Elmwood was always my go to when I lived in Buffalo! They consistently do an exceptional job, and the service is always professional and friendly.

Matt Scaglione

The Elmwood location is the best!

Robert Weaver

I don't even live on that side of town and still will travel for their service I highly recommend greatbusiness

Jillian Cherry

Great service and staff

Joe Bebak

Great service Excellent staff Sara

Kristen

Avoid. Dropped off a heavy Size 16 BLUE Coat for zipper repair on 10/29/19. Called on 11/11. Told to pick up on 11/14. Not there. Was told they needed consent for very thing I asked to be repaired. Why was I told it was ready on 11/11 then? Finally picked up on 11/20 and its the wrong coat! A GREY size 12. But it matches their records?? MRG was impatient with me over the phone even if they gave me the run round for a month AND I still get the wrong item? Bad record keeping and obviously some shady business practices.