If I could give zero stars - I would. I used Unikleen last week and I will never ever go back. They do not dry clean properly and they have terrible customer service. First of all, when I dropped off my clothes, the store owner was counting them and throwing them on the floor - which is a filthy carpet with many visible stains.
After picking up my items and bringing them home, I realized that none of the clothes were cleaned properly and still smelled. My $300 bridesmaid dress that I paid $25 to clean still had many stains on it. Also, a white dress shirt still had many visible stains. The second dress I brought was also damaged because they punched 2 holes in it which cannot be repaired.
When I brought my bridesmaid dress back to complain, he immediately remembered it and said that he couldn't get all the stains out. The owner said that their policy is that they run the items for cleaning twice and if the stains don't come out - then they won't come out. He should have told me this when I dropped my clothes off. I was obviously under the impression that I was paying for them to clean my clothes - not 'maybe' clean them. I feel like they didn't even try to clean anything, they just did the bare minimum and saw that the stains didn't come out but they didn't care. The owner then went on to say that it was my fault for getting so many stains on the dress and that no dry cleaning place will ever guarantee to get every stain out because its impossible to get everything out. I brought up the fact that he put my clothes on the floor when I brought them in and that maybe they were stained further from him not handling my clothes professionally and he said the floor is 'clean'. I then asked him why the white shirt stains didn't come out. A white dress shirt is surely something they clean often. He said that the stains cant come out and that it looks like curry and curry can't be cleaned. (We don't even eat curry!)
Unikleen is just lazy and rude. The owner didn't apologize and when I asked for a refund on the dress and the dress shirt he gave me this long speech about how stains are never guaranteed to come out. He asked me to see where he was coming from and that he can't give a refund but can send the items for cleaning again or give me a store credit. He just ignored me, didn't care what I had to say and wanted me to walk away. I felt like my request was reasonable because I was only asking for a refund of the dress and shirt ($28) and I paid $95 for them to clean 10 items and I wasn't happy with any of it. After arguing for a long time he finally offered to give me 50% of my money back for the dress and shirt. He did some mumbo jumbo calculation and deducted the tax from the refund and only gave me $12.50. Bottom line, avoid this place.