(Photo of original and post-dry cleaning damage attached)
I came here to get my parka dry cleaned and the lady at the front assured me that they would properly take care of the fur trimming. I was nervous it would be ruined so I asked her to take her time with it and I’m not in a rush to get it back. When I went to pick it up, I noticed right away that the fur didn’t look right and went back in to point it out to her. She gaslit me and convinced me that it wasn’t ruined and would be back to normal if I brush it out. Today, 3 days later the fur wasn’t back in the original condition and looks frizzy and brittle. I went to multiple dry cleaners AND the original retailer themselves and every single one agreed that the fur was damaged and isn’t reversible.
I went back today and showed her photos of the original fur trimming and told her I took her advice to keep brushing it out but all that did was cause the fur to fall out and now it’s a fuzzy mess whereas it should be long, silky and fluffy. This extremely rude unprofessional lady continued to talk down to me and accuse me of lying for money where all I wanted was a refund for ruining my expensive parka that I can’t replace. She was convinced that I’m asking her to buy me a new jacket and was not listening to anything I was telling her, raising her voice at me, playing victim, and gaslighting me the whole duration of the conversation. Just acting belligerent. I would never ever recommend this place to anyone, this lady needs help. To anyone who wants to have their parka properly dry cleaned and not have their fur permanently ruined, DO NOT GO HERE. This lady is the most unprofessional nasty person I have ever encountered and needs to get off her high horse. She loved to keep throwing around how my jacket was nothing compared to other clients parkas she’s dealt with before. I don’t care about what you’ve done in the past when you’ve ruined my own. Nasty nasty woman. Nastyyyyy!!! This was all in front of another customer as well- how unprofessional and disgusting could you get.