I recently used the convenient services at a local Walmart location. I am not sure if this location is independently owned or franchised. Last week I dropped off 3 garments to have zippers fixed. When I dropped off the garments, I was quoted $50 to fix three basic zippers on three sweaters (2 Lululemon sweaters and 1 UnderArmour). I agreed and asked to pay when I picked up, unfortunately I was told this was not the practice. I paid the $50 on that date and was told it would take a week. I returned a week later, which receipt in hand, to the clerk stating he did not have my garments under my name and that I must have dropped them off at a different location and they were not be willing to even look for my garments. Once I stated I would be filing a complaint, my receipt was taken and my garments were found on the racks after a few short minutes. Once at back at the desk, I was quoted that the zippers were "difficult" and I was being charged an additional $63, for a total of $113 to fix, not replace, three zippers. When I asked why, the clerk raised his voice and stated that I would not be getting my garments back if I did not pay. He stated he would be calling the police and state that I am trying to steal from them, I asked him to proceed. After a few minutes on the phone, speaking in his native language which leads me to believe that he did not call the police, I decided it was not worth my time and paid the bill and left the store. I am filing a formal complaint and also seeking legal action against the store, and its owner. I know this is not a normal practice as I have used the services before in different locations.