We have the opinions of people like you who are buying the services of Shell (Laundry) in Esquimalt territory (Canada).
Now this business receives a rating of 3.3 stars over 5 and the rating has been calculated on 29 reviews.
You may have noticed that it reaches an opinions average is discreet, neither too high nor too low, and it's based on a high number of opinions, so we may say that the score is very accurate. If people have bothered to rate when they've done well, it works.
As you know, we don't usually stop to set opinions when these are good and we usually do it only if we have had a problem or issue...
This Laundry is classified in the category of Gas station.
Nice, good service
I havent been here before but it sucks
(Translated) Excellent night service by a clerk named Valentin. Very funny and smiling. (Original) Excellent service de nuit pas un commis nommé Valentin. Très drôle et souriant.
Good
its right by the building that im insulating so its very convenient, and the staff are friendly as well
Quick in and out
How refreshing! A nice clean bathroom! Well done Shell in North Bay! ????
Laundry
(Translated) good service and good product choice (Original) bon service et bon choix de produit
Great place to get a quick fill up and some snacks!
Outdated Car wash requires upgrade and maintenance.
My vehicle likes this gas 100 km more than other gas brands
AWESOME An employee here once helped me push my dead car four blocks to get it to the station where I could fix it the next day. #thanksDUDE
(Translated) Nice big convenience store a lot of things and in addition 2 car washes a manual and an automatic (Original) Beau grand dépanneur beaucoup de choses et en plus 2 lave auto un manuel et un automatique
This is specifically for the car wash. Simply put, don't count on having a cleaner car after using it. Did one in August, and tried again in November, and the results were the same: nothing. My car gets cleaner after it rains. When I went in afterwards to ask about why the car wash didn't seem to be working, I was told it was my fault (!!) for not purchasing the most expensive car wash. When I said that I would pay the difference and try again, they told me I would have to purchase it full price.
(Translated) The vacuum cleaner is at 2 x $ 1 for 5 minutes. Paa badly more than conncurents !!! And in addition it sucks super well the more the pipe is very long. (Original) L'aspirateur est a 2 x 1$ pour 5 minutes. Paa mal plus que les conncurents!!! Et en plus il aspire super bien de plus le tuyau est très long.
It's good. Gas was cheap. Got a car charger for my phone as well.
For a jug of milk itsn9 dollars very pricey
I didn't know you had to prepurchase a ticket, and when a kind stranger offered to go buy me one so I didn't have to leave the line, they said the system the use to generate car wash codes was down so we both had to sheepishly back out of the line up I'm sure it's fine but how could I give it anything other than one star
Car wash
Did a great job today!
Nice place, never had an issue or unpleasant time with staff, great place for junk food or snacks. For gas if it's full theirs a gas station across the street. However would be cautious of coming here at night. Due to the various people around these parts
It has gas. People are nice. Car was is very slow
Great service and selection
Closed at 1045 interesting ?
This car wash was very good. Vehicle became as clean as could be!
(Translated) Promotion car wash and air Hihihi miles! (Original) Promotion lave-auto et air miles Hihihi!
Gas station with your laundry clean all in one shot, why not
Barely removed any dirt no discernable difference after Not worth the money
Drove 30 min out of my way to go to car wash. Closed.
Fast service
Neat and clean gas station and store!
(Translated) Although generally large variety of food on the go there is better service station (Original) Bien en général grande variété de bouffe sur le pouce il y a mieux comme station service
Don't normally use car washes but we started to develop some winter grunge....and... A premium car wash didn't help at all.
Good car wash!
(Translated) Worst service in the area. ..impossible to do the "full" because you have to pay in advance. If you pay cash it will be necessary to guess (Original) Pire service dans la région. ..impossible de faire le "full" parce qu'il faut payer à l'avance. Si tu paie cash il faudra deviner
(Translated) Very friendly (Original) Très amical
Waste of time coming here they don't update the hours online just go somewhere else if you're looking for a reliable store
Good place to do laundry
Place is very busy with people filling up on gas, staff are NOT friendly, slush machines are usually broke down, coffee serving area is usually not cleaned, very poor selection of goods in this location. Open on Christmas Day. Cleanliness is not a priority here.
(Translated) False given the current price of gas, Always more expensive, do not rely on Google for this place (Original) Fausse donnés sur le prix actuelle du gaz, Toujours plus chère, ne pas se fier à Google pour cette endroit
Best wash racks in town. One of the bays has no roof so you can wash a large vehicle with a C3 105mm Howitzer in tow. They will make change from debit inside.
(Translated) The guy fummer out and have the feeling of bothering him and a banner change just happened (Original) Le gars fummer dehors et ont n'a l'impression de le déranger et un changement de bannière viens de survenir
(Translated) I have an electric car and I have to pay $ 2 more than I see but no gas for a car wash well done (Original) J’ai une voiture électrique et je dois payer 2$ de plus vue que je mais pas de gaz pour un lave auto Bravo
What a joke. Came to get gas after 10 and the store is locked. They have to serve you from a window. If you want trust your customers then dont even be in business or pay an extra employee. I would have spend money but instead om going elsewhere and not wasting my time. If all shell gas stations did this I would never step foot on shell property again.
(Translated) Good working atmosphere (Original) Bonne ambiance de travaille
Better service as compared to any other gas station in the town. They have clean washer fluid out there for the windows to clean and the pump is always clean too.
A regular car wash, all good things.
Google posted gas at 1.42 regular. Was 1.50
The only gas station in town with Ethanol free gas. (91)
NO DIESEL. Pretty ridiculous not having diesel at a Shell station.
Not full serve. Pretty average gas station. Auto car wash here as well as manual wash. Extra star for free air for tires.
(Translated) I like the service (Original) J'aime le service
Friendly staff, open 24hrs
good astaff, fast and not bad smoke prices
Coolers could be better stocked
It's a good gas station with pretty good service
The graveyard girl helped me find my gas cap when i was unable to for almost and hour. Friendly geniuine service
Have used this car wash in past for a nice wash. But yesterday's wash was not the best. Windshield still had a film on it after the wash and car was still mostly wet after the 60 secs of dry they allocate. Some maintenance is probably needed to fine tune it.
(Translated) Beautiful convenience store, many choices. (Original) Beau dépanneur, beaucoup de choix.
I come from a simpler time, when we spent more time outside, the twin towers stood, and gouging for air at the service station wasn’t a thing. Ditch the tire air cash grab and I’d up the stars, until then I’ll pay to drive to coop for free air out of principle.
Be wary of this place as a UPS pick up point. Call ahead to make sure they have your package. Mine was labeled return to sender the day it was dropped off for me to pick up and was shipped back to California, despite me requesting a redelivery attempt.
Great touchless automated car wash!
$6.50 for 2 ruffls chips ... but charged $10.50 I went back and asked why? And was told the sale ended today .... it's 11:30pm .... dude! Then change the the add?
Always missing paper when you pay at the pump
Ok
(Translated) Nice selection of micro brewery beers ???????? (Original) Belle sélection de bières de micro brasserie ????????
Car wash is touchless (high pressure water spray) wish you were able to pay at the drive in but you have to go in and load up your card. The spray is okay if you want a quick touch up clean but it won’t fully remove it in detail. They’ve slowly jacked up the prices and May as well go to a proper wash.
Just want to say thanks to this Shell as well for supporting front line workers! It's interesting to see who is doing this by their actions and this can show us what kind of management they are. This Shell and the one at North Road support front line workers such as myself and we appreciate them . Not all Shell stations do this only the ones that have a posting at the gas pump. This one at Mcbride does. Thanks and kudos to the owner of this station! Thanks to the staff for working there ! I work at a long term care facility for seniors and your free sandwich and drink helps us a lot! Thanks again! For those looking to buy gas. Make an effort to support this gas station. I will continue to buy from here as they were there for us. These are good people. Might not seem a lot to some people , but they are doing not talking and their actions DO help us. Thanks owner and the staff at the Shell on Mcbride !
Nice staff and car wash
December 11, I started filling up.. and the pump was very slow. It took over 15 minutes to fill up on this morning. I thought it very bizarre, I started to time the pump, it was @ 15-16 / litre. 4 litres/minuute. Subsequently, for the next month of filling up, I timed every fill up at 3-4 seconds/litre. Tank full in under 3 minutes This day, I was just shy of quarter tank, which is when I fill up approximately 90% of the time. So, I was surprised when the pump kept going over 50ltr, over 55ltr over 60 ltre, finished at over 62 litres.. My official tank capacity is only 60 litres.. The most I every got in was 55 litres.. after driving on empty, with the light on for over 50 km on hwy hoping for a gas station. Now the owners /managers are saying nothing is wrong with the pump. Shell corporate has been no help as well after 2 phone calls. It's approx 17 litres of Vpower premium gas. about $27. And they are both being cheap. I guess I can let it go and choke it up to lost $$$ but I know I am being honest and something was wrong withthe pump on this occasion. I should add that we having been filling up exclusively at Shell, putting in VPower gas for over a decade now and I have records, receipts.. what a joke if they think after $4000/per car/ year (almost $8K annually) these idiots think I am now choosing to scam them by asking for compensation on this incident. And since the incident we have filled up both cars again at exclusively Shell V-Power gas probably about 10 times. This is what you get from top world corporations. Greed. If you ask why we go to Shell?, because of NO ETHANOL in the VPower gas... to the ownership... if you watched the video as you told corporate, Are you claiming that 15-16 seconds /litre to fill is normal operation for your pumps???? I don't expect anyone to not get Shell gas, but maybe not at this station. I will still use VPower for my car unfortunately. The gas is great and I love my car. BUT These guys LIE and cheat and cannot admit something was wrong with the pump when I filled up. Camera footage will clearly verify that. I will give ownership last chance to make it right and I will delete this post, otherwise it will stay and I can share on FB, other social media as well.
(Translated) Gasoline and car wash (Original) Essence et lave-auto
Stuck in Nanaimo at the hospital caring for family and needed to get some laundry done late at night. Very friendly staff and while the service station and laundry need some updating it was well stocked and reasonably clean for an all night place :)I felt safe and the machines were all working :)
Airmiles collector. My go to place. Love when gas is 3 cents cheaper for Airmiles collectors.
Convenient
(Translated) Beautiful large self-service car wash !! Very clean ???? (Original) Beau grand lave auto libre service!! Très propre ????
They gave me gas.
Great car wash
Fast and efficient
The petrol price is always cheaper than the other gas stations.
Clean, squeegee bin was full. Has snacks and laundry mat
The staff was chipper and helpful.
Love this gas station has a cat and really nice workers
Decent.
ils ne font pas de prix pour le lave auto quand on a une voiture électrique ! vous devriez vous affilier avec l'application Neatcar, une petite évolution technologique vous ferait pas de tord !
Friendly staff. Always clean!
Friendly staff and decent prices
Staff are fun. (Except one tall dude.) Always a good laugh when I go in there.
Great gas station with friendly staff.
Very good store.always nice to me and my two kids.
Great service
First stop for washroom and gas when arriving in Val d'Or. They also sell this great salty cheese called Tortillons!
(Translated) Fast (Original) Rapide
(Translated) My local shell with a car wash. Convenient for gasoline with IGA discounts. (Original) Mon shell local avec un lave-auto. Pratique pour l'essence avec les rabais IGA.
Ridiculously overpriced 2 summer windshield washer fluid for 13.97 on other gas station found same ones for 4.99. Simply ripping people off at this point of time. Be aware to look at prices
Nice
Super nice owner!
Pretty good place to go when you are about to run out of gas or just want to eat something.
What you would expect
Does a passable job of washing car to a non-dirty state, but nothing more. That’s to be expected I suppose, since it’s automated.
Clean place, but most items inside are over 3 bucks to start. And thing they call mocha cappuccino is a hot dirty water. I am sorry, but the profit is the only thing you are looking for, people will stop buying.
It ok
Decent staff, pretty clean. Most of the merchandise is overpriced though.
(Translated) Good car wash (Original) Bon lave auto
Good Shell, love the app, and the car wash does a pretty good job
it's a fuel station. not much ore to say about that. BUT, don't use the car wash. not sure what they've done, but the last couple of times I've gotten my truck washed there, it's been really bad. the dryers come on while the system is still washing your vehicle. so, less dry time. and I'm not sure what they did to the washer, but both times my truck went in dirty, came out dirty. so, I'd avoid washing a vehicle there. it's really bad.
Very friendly service but doesn't carry diesel unfortunately
Customer service was lacking.
Your staff has been really great, prompt friendly service, until today. Your new manager with the pink undercut haircut did not allow me to use my debit card because she claimed "you have to spend $5 before I can accept your debit card". There was no one else in the store and only one car at the pump; it's not like she was run off her feet with huge lineups. The other cashiers have been quite happy to accept my payment when I've used my debit card here every other day for the past year or so. Not good business practice to offend loyal customers.
Got snacks. 10/10
Quick service
What can you say about a gas station?
Can get your Fishing licenses here
It's always, always, always more expensive to fill up here than at nearby stations. This station is the first to raise their prices and the last to drop them
(Translated) The pumps in front of the box can be maintained by the metal pin practice winter (Original) Les pompes devant la caisse peuvent être maintenue par la pin en métal pratique l'hiver
Its a gas station.
I live nearby and I usually gaz my car in this gaz station. I saw something that really shocked me today. One of the client was asking to buy a mask because he forgot his mask when he got in the store. His mouth and nose was fully covered with his jacket. He was willing to purchase a mask for safety purposes. But the cashier was very agressive towards the customer and told the customer that the mask is out of stock and to leave the store immediately. To my surprise on the left side of the shelf there was loads of masks in display. The customer then left with astonishment. Another customer saw the whole situation then decided to offer him an extra mask he had in his car. Then the customer proceeded to go back in the store this time with a mask on to validate his lottery. She refused again to serve him and told him to validate it himself no question asked. The customer then ask for a manager and the name of the cashier she refused immediately his request and proceeded to tell him to leave. The cashier left a really bad impression and clearly has no customer relations, no empathy whatsoever. I do understanding in this time of pandemic mask is a must. But to treat a customer that was willing to buy a mask and on top of that he was covered with a material on his face this is a big no-no. Never stepping foot back to this Gaz station and 3 more customer also saw the same situation pretty much sure they wouldn't go back too.
Nice modern look inside. Average prices
Great and friendly staff!
super
No change available to use the laundry :(
Air miles!
Good convenient location...friendly staff - that's about all we can ask from a gas station!
Nothing at all wrong with the gas station. Oak Bay pricing (ie higher than you'll pay elsewhere) but it's a plum location, after all. The attached coin laundromat? 0 stars. Negative stars, if a person could. Dirty. Rusty machines. All large washers out of service, half of small ones (and they are very small) also broken. Same with dryers. Floors and tables dirty. Took my stuff in, left with it all in my arms 30 seconds later to go find a laundromat that is actually working. One shouldn't leave a laundromat feeling dirtier than one did going in. But you will at the Oak Bay Shell.
Good Service
Standard gas station. 3 star rating is because the buttons on pump 8 are old, and non-responsive.
They had diesel and the staff member at the time was friendly.
great gas
Supposed to close at 23:30, was closed before 11 pm
Has gas EVER been bad?
the auto car wash is the best I’ve ever been to. It’s a touchless one but it cleans up the car real well, super impressed. I had a car that got really dirty due to parking whole day under a sap tree and it cleaned it off no problem. Took my suv the next day and it was not a fluke at all. 10/10
Well located
Please, please, please, leave your smart phones alone! I've been going there for years and I am getting to the end of my rope with being ignored by workers while they chat and text (or what ever) on their phones. Sometimes the workers are in the back room socializing and I actually have to go find them to get service. And then they look at me as if I'm an inconvenience to them. Pay attention, leave your phones alone, and read up on what good costumer service should look like.
It's a gas station. They do carry marine two stroke oil. Prices for fuel are higher than outside the city limits.
The attendant refused water for my dog on the 1st really warm day of the year..
(Translated) This Shell has a small convenience store / restaurant. Do not forget to have one of their muffins cooked on the spot! The coffee is perfect. A lot of choices. (Original) Ce Shell est doté d'un petit dépanneur/resto. N'oubliez pas de prendre l'un de leurs muffins cuisinés sur place! Le café est parfait. Beaucoup de choix.
I don’t know why they bother having a phone number available online if nobody ever answers the call.
Went there at 11:35 pm on September 3 2019 guy said they were closed...
It is nice to get gas at
Vehicle was damaged after the "touchless" car wash system struck the front end of my car twice as it went around. Luckily Paint film took the damage but it's a $600 expense to fix. Don't care about the money but the owner has failed take responsibility of his faulty car wash. Hasn't contacted back after I left my information and he said he'd "look into it". Terribly managed and will be pursuing it further through Shell headquarters.
When their gas nozzle got stuck in my truck the owner proceeds to blame their faulty equipment on my fiance. The only reason for two stars is the employee wasn't acting like an a hole. Couldnt believe it when he tried passing blame. Apparently this is not the first time this has happened to some one with this pump. Very upsetting
Went to get fuel at 10:50PM but was told they’re closed.
I hate being that person that complains about customer service as I work in the industry and have dealt with a lot of Karens & Karls - but the person who works the front desk here has atrocious manners. She never acknowledges customers presence, is always talking to someone on her bluetooth/phone device, and just turns around and stares at you until you tell her what you want. There is no "Hi there how can I help you?" or "How are you doing tonight?" it seems like your very presence in the store causes her a great deal of pain as many times she rolls her eyes as if you asked her for the world. I know it's probably not the funnest job in the world, but we are all human beings and should be kind to each-other regardless of the situation. As the old saying goes "treat others as you'd like to be treated"...
Just a gas station
Why put a tv in the laundry mat? Alot of loitering going around because people want to check their lotto tickets. Hard to do laundry when so many people standing around inside and out while smoking too.
No stars from me. Again I stopped for propane thought I would drop the tank then put some gas in my van . Did that and went in to see what was going on with the propane and got told by the guy behind the till"oh you just missed the guy that does the propane by 2 minutes" I was there waiting for at least 5 by the open propane dispenser before I put gas in my van. If you only have one employee that does the propane at least have the courtesy to put up a schedule or a closed for propane sign. This is about the 3rd or 4th time this has happened so I am done with this station.
Great staff! Friendly and helpful. It is a gas station, so I don't expect low prices or restaurant cuisine. The snacks and drinks are there if you need something on the road and the store is clean and bright. Gas pumps are maintained and I feel comfortable getting fuel and shopping here.
good service,. nice staff , gas diesel, car wash laundromat ! Could use more slurpee flavours i suppose
(Translated) This place is very beautiful and services are excellent (Original) هذا المكانه جميل جدا وخدمات ممتازة
For some reason the employees here never want to fill my propane tank. Today the guy behind the counter was so rude he didn't even talk to me. Instead he seen me pull up to propane station at 330pm. He ran over to the window and stuck a sign saying propane closed to the door then went back behind the counter. This is about the 4th time I've been turned down for propane in the middle of the day. Because of the poor service I think I'll stop buying gas here too and just go to the Co-op where they always fill my tank.
(Translated) Good night service (Original) Bon service de nui
Great service at the counter, plus I get to collect Air Miles
My husband and son had a flat tire and asked to use their phone to call someone to come change it. They refused. I understand they don't want random people using their phone for unnecessary stuff but when you have a specific reason such as this and want to make a quick call for help, humanity should prevail. This was ridiculous.
None of the pumps were working when I was there.
It's a gas station with a wand car wash, diesel and minor confectionery
Car wash takes clear coat off I wouldn't use this place ever again I suggest u not to as well
Stopped here last night to rinse off my vehicle. Just needed to exchange coins for a loonie. The worker was in laundry area cleaning. The sign at front door said back in 5 mins. So I waited and he came at door of laundromat and seen me standing there waiting. Was more than 5 minutes. As he unlocked the store door I waited until he put his cleaning supplies before I entered. I said I need to change coins for a loonie. Not even a hi or sorry for the wait. This attendant wasn't the friendliest. I would rather go to a different car wash next time. Rather than being unfriendly back , and saying something. I just bit my tongue and walked out after I got a loonie. About a month before the same worker had door locked again. He was standing at the atm taking out a bunch of receipts. He didn't even say hi or anything this time too. Just seemed strange he was taking out receipt after receipt after receipt.
Absolutely fantastic staff always friendly and helpful
O stars the laundry matt is dirty the machine's are all in disrepair. I WILL NEVER RETURN THERE.If you need to do laundry anywhere but here
Contrary to some reviews here, a quick google maps search will show you that this Shell generally has the lowest prices in the area. My car requires premium and Shell Canada V-Power is always 100% ethanol free. Car wash here also is decent.
(Translated) The service is courteous (Original) Le service est courtois
The car wash doesn't always work. But staff is very friendly. Does it compensate the time wasted? Not sure.
Very friendly staff
Air Miles
(Translated) Quick, professional and courteous service 24/24 (Original) Service rapide, professionel et courtois 24/24
(Translated) When for troubleshooting or other reasons it is important (Original) Quand pour dépannage ou pour d autres raisons c est important
Always friendly, very good customer service, polite, helpful, love the on-site cat!
Quick
very good gas
Customer service with the woman is great they always have a smile and do their job right. Not hating against men but they are always rude. Never smile. Start talking in another language as they were dealing with me every time. I have no idea what they were saying as I don’t speak their language, but it is not to be tolerated as I worked customer service for years and know how it should be done. I didn’t want to write a review. But this has happened countless times. I would come in with a positive attitude and try to be nice as it is a hard time for all right now. I always get the same rude glares and disrespect. Some people there need a serious talking to and probably find a new career as it is very clear customer service is not for you.
(Translated) Efficient car wash good homemade meal, courteous service, even the prices are reasonable thank you (Original) Lave auto efficace bon repas maison,service courtois,même les prix sont raisonnables merci
Left me sparkling. Friendly staff too!
Standard Shell gas station, polite, courteous and helpful staff.
It is not very good customer service when your price tages on items do not accurately reflect what the items are actually worth... Some of the items were even mis labelled by a couple dollars.. Never again will i go here
the hours are kinda wrong it often says 1130 but its closed earlier.
They have the best staff around youll never find a better shell station
Awesome
Good place for a quick wash
clean and easy
Gas and stuff
Some Indian girl who has worked there for a year-ish now (works the front desk). Never says a word when you check out, just stairs at you with the creepiest eyes. Seems as though she hates her life, but don't blame her. $10 an hour working at a gas station....jeez
Great service
(Translated) I can use the contactless car wash (Original) Je peux profiter du lave auto sans contact
If your car needs Silver or Gold gas, go elsewhere! They suck you in by having one of the lowest prices for regular (bronze) gas but they are consistently higher than Esso, Husky, Petro Canada or Chevron. I have checked all four gas stations on the same day to cost compare and there's no doubt, Shell gouges you on premium gas by as much as 5 cents more than others. On a 40 litre fill, that's $2 more you put in their pockets. The only way they'll change is if enough people take their business elsewhere.
Polite
Smaller gas station. Offers full serve, self serve and diesel.
Very bad experience. Stopped at the pump with my 10 year old. She needed wasroom. The person on counter was busy on phone and when I requested he got annoyed and told me no washrooms when I asked him how come he said they are out of order for you and laughed. Told me to find a bush. So sad. Very bad service
Not even allowed to use the laundromat until stated hours of operation on their door. What a joke. Will never buy gas here, let alone anything else.
Love this gas station, the people are amazingly friendly, highly recommend♡
Easy access. Good convenience store
They don't wear masks or face shields. No respect for their customers, or should I say, former customers. I will be going to the Chevron across the street from now on.
Good service
(Translated) It's not even open 24 hours (Original) C'est même pas ouvert 24h
I've always had great service. They are friendly and know exactly what pump I'm at without having to tell them.
Came by to buy some food for the day since I work from 5am-5pm and was told I'm not allowed in, mean while other's were allowed.
Both squeegee outside were empty with no fluid in them. Mens bathroom was scary with duct tape holding the toilet together, paper towel on the counter because the holder was broken, graffiti on the walls, and I've seen broom closets bigge lol
NEVER USE THE LAUNDRY MAT. It ruined $600 worth of clothing and bedding. Had no ownership for their expensive washer and dryer that ruins your clothes. I wish I could give this place a big fat Zero
Always very friendly and polite :)
Check your receipts. Been double charged for items on a few occasions. Bought one cylinder of propane this week, buddy charged me for two because he saw me pick up two! I put one back even before going to the checkout.
(Translated) Pretty, well moved. .. sometimes a little high price (Original) Jolie, bien emménagé. .. prix parfois un peu élevé
Nice
No hand soap in a dirty bathroom