I've been going to this laundromat off and on for over ten years, even though I've moved and there are other laundromats closer to me. I may be changing my mind given the experience i had on my last 2 visits.
Pros:
VERY clean. They clean the washers of soap build-up, and clean the dryer lint screens at least once daily. The floors are always clean, mopped daily, and they keep a nice clean bathroom.
Well maintained machines. They have lots of smaller front loaders and a good range of washer sizes, up to 75lbs. All their dryers are the same size, but all their machines work well.
Normally this would rate 4 to 5 stars... But...
Cons:
The staff. It's been a long time since I've actually been greeted or seen a staff member smile... at anyone. The man (who I can only assume is the owner) always seems bitter and unwelcoming. The woman that i see there runs the place like a prison warden: policing people and their activities with comments like "don't be late", or "you stay here" (if you are getting in your car to run errands while doing laundry - yes she will follow you outside to check).
It would be less annoying if they had a positive offset, like if they actually greeted you or as least said 'thank you' when you got change or left after finishing your laundry or... said it at all.
Not giving a lot of incentive to come back. I'd rather go somewhere where i know my business is appreciated, not scrutinized.