Reviews of Centre Canadien D'Électroménagers Quebec City / Ville de Québec (Laundry)

Melissa Poirier

Excellent service by the delivery personnel. Very personable and were extremely careful.

Josée Roberge

We had really great service from Francis! Very friendly, quick, knowlegeable and responsive on the chat, on the phone, and then at the store. I strongly recommend dealing with him and CSA.

Chris Li

great service and informative. fast delivery.

Richard Lepack

Laurent Lachance-Brassard answered my questions with clarity on the chat line and then called to confirm the actual purchase of the appliance and gave me clear instructions as to what would happen next. The only drawback was that I would have liked to physically seen the item but in this day and age that is just not possible and was not his fault.

Mike Caldwell

Julien did a stunning job helping us pick out in-stock items that met our needs.

Amélie Geoffroy

Very quickly and professionally done.

Albert Calame

the customer service was great during my purchase and answer all my questions, giving me options. the delivery was exactly as they advise. the guys were very respectful y careful to deliver my new fridge exactly when and where i want it. Thanks ????

Michael Bertrand

Bad .Had 6000 $ to spend. I was in my working clothing not to clean and was judge by the salesman by my look. Ask for details and was pointed where to go and check for my self. Its a small store if you know what I mean.

Anita

Good experience except the delivery guys connected the washing machine hot water inlet to cold water supply and vice versa.

Wigglesworth in Lutinland

I first contacted Michel Monroe via online chat and followed up with emails regarding a certain dishwasher I was looking for. I called him the following day and he was very friendly and helpful. Most importantly he offered the product at …

Charles Ouellet

They dropped my appliance in the driveway and dented it on the way in

Lyne Farrell

My initial experience was positive - until it came to delivery of my appliance. Not happy about my delivery date being changed without being made aware. I would have picked up something local to me instead of waiting. Not very good company/consumer communication.

Bill K

Today we bought another Item from this store and we 100% satisfied, delivery was sharp sharp. Great price, Quick delivery

Harvinder Kandola

I appreciate the sales person Jason's help during our emergency, when our old freezer stoped.. He helped us with a freezer.we received it the next day.. also the online status notification of when the new one will arrive was very helpful. Great system.. the delivery personal were very efficient. Overall we had a great experience. ????

AdeleAline Momdjian-Iradian

Quick, efficient. No complaints whatsoever.

Glenn Smith

Great experience from start to finish

Helena Raith

Very helpful online support and made it easy to purchase, thank you!

Kevin Dugger

Super fast delivery and delivery tracking update was very good. I got revised updates on what time frame it was going to be delivered via text message and by email. And the delivery men were friendly and helpful. Would buy from again!

Caleb Fomunung

the sales person was very friendly and efficient I appreciate the great service.

Paula Blom-de Vries

Purchased a wine cellar recently, took about 2 months to get it, but that's okay, they advised us early that it would take long. Delivery was on point. We got a Thor Wine Cooler; worst appliance we ever bought. First of all, it stopped working after a week of usage. It's not cooling anymore, and, it started to leak water, we have to keep towels under it...after a week of usage...and it's a very badly designed product, it fits "standard" wine bottles correctly, but whenever you have a bottle with a different shape, doesn't fit. The space between racks is just too small. Now, I understand we installed the product and all that stuff, but there's no way to return it, even if we're willing to pay the restocking fees. At this price tag we were expecting a high quality appliance, but instead got a defective, bad product. It's almost impossible to speak with someone about it. Next time I'm gonna stick with companies that I trust like Tanguay or Corbeil and stick with well-known brands.

James Queroub

Other than a hiccup on initial order everything went smoothly and good communication

Venkataraman Balasubramanian

Laurent at CAS Laval was professional, helpful, and efficient. Excellent service and lowest price. Thanks again!

Team Riddell

Polite sales agent who was able to provide prices better than Costco.ca and provided equivalent features. Appliances arrived as indicated in agreement and shippers ensured product and home were treated well to prevent damage.

Derek McFarland

Misha Langevin-Bouthillier, Amicale, professionel, tres gentil, disponible. Great service. Assisted remotely over the phone with pictures and measurements. Will use again.

Anonymous to you

Such nice guys! They went above and beyond to help and make sure everything was done properly! 100% recommend! Great service and very friendly service!

Victoria Wedgwood

The delivery personnel was awesome, took old dryer out, installed the new one, and were very courteous. COVID protocol was followed to a tee!!!

Haley Le

Great customer service by phone. Able to make changes easily .

Andre Gale

I give this review specifically to the agent who sold me the dishwasher Johnathan Lavigne. He was great at getting me a good deal and was very helpful. I had chatted with 3 others prior. 1 was wonderful at helping me and the other 2 not so much.

Pat Othen

Ok

Katherine White

Laurent was really professional and efficient. He took the time to understand my need and recommend the right products. Highly recommended!

Carla Martinez

We went to the store a week before Black Friday to purchase a gas range. There were 5 salespeople in the store and no customers. We're English speaking and the salesperson assigned to help us didn't speak much …

Anne Bossy

Best prices, fast delivery, no complains!

Eugénie Tremblay

Excellent delivery service!!!

Stephanie Kim

Great customer service by the staff. I had a few questions that were immediately addressed. The delivery men were pleasant, professional and very efficient!

Ryan Simpson

The service I received from Charles has been top notch. He was definitely willing to go the extra mile to help us make our selection of a new stove.

Rob P

Great customer service

Stephane Drolet

I recently had an order delivered to our home from CAS (Order number: L1017938). It was delivered as planned, however, we were having issues with our brand new washer which we realized a lot later that the washer still had the shipping bolts. When I asked one of the CAS workers if they were going to install the appliances, this person simply replied that it was "not part of their mandat." We were under the impression that the shipping bolts were already removed as this is a standard procedure when delivering these types of items (appliances). We know many, many people in this business and believe me when I say they were shocked to find out that they were not already removed and that my husband and I had to do it ourselves. At the very least, the CAS workers who delivered our appliances could have reminded us (verbally) to remove the shipping bolts. Upon doing some research, we noticed that an "additional service fee" to install the appliances is possible, but was not offered nor even presented to us. I believe this is absurd given the fact that we spent over $6000,00 all together with CAS. Again, we are very disappointed with the delivery and will not be recommending this service with CAS. Because of this, our walls are scratched up from the washer moving and now we are not sure if our washer is damaged.

Dana Tunney

DON'T BUY ther nothing. Worst service ever!!! . I bought washers there that broke afrer 3 weeks. I called them and explained them the problem,and the agent instead of helping me just told me that he DON'T care and he hang out my phone. !!!!!! Plus the delivery person scratch my dryer and they don't do nothing about that as well.

Guillaume Turbide

Great service throughout.

fintan clarke

Fantastic deal! Great choices and great customer service! Jonathan was very helpful and professional.

Nick Masniuk

Email was initally taken wrong so i had to call back and repeat my entire order to double check all the details so no other mistakes made...upon delivery the unit is not 29" wide...its bigger closer to 30" at its widest point. Despite double checking manual which reports 29. It didnt fit through my front door. They refused to bring it through the wider 33" door frame ...despite offering other solutions they wouldnt use the alternate way in to deliver the unit.

Sarah Netherwood

I was extremely happy with the service… I was extremely happy with the service I received from the beginning to the end. I purchased a Whirlpool Front loading washing machine. I called around few big …

Josianne Bruyere

I had a great experience with CAS overall. One of the delivery guys was in a mood but i won't let that colour my overall experience. I came to the CAS website while looking for a specific fridge that was on backorder everywhere. Luckily …

Eugen M

Had the pleasure of being helped by Michel Monroe. I connected with him via online chat on the CAS website. After being bounced around from sales rep to sales rep, he was able to help me out. He was very responsive and accommodated my …

Brigitte Cusson

Buying an appliance has never been this easy or fast. We were thinking we would have to wait months for a new oven but Charles B.P. (online through a CAS website chat at 9 pm on Dec. 26th!) assured us that CAS had our model in stock. Even in stock, I thought we'd have to wait at least a week for delivery. 2.5 days later, it's installed and running in my kitchen! Thanks so much Charles for making this the best appliance purchase EVER!

K-ro Trottier

Delivery guys were pleasant cheerful and were in/out within 5 mins

Sacha Proulx

The website was easy enough to navigate. It could probably use a little updating but their selection was good. The customer service was excellent even with a few hiccups (problems) that occurred, Charles was excellent to deal with and his customer service oriented approach made for an appreciated experience. I am giving 4 stars overall. The company representative gets 5 stars and problems with the automatic emails drops the rating. I would recommend Charles to anyone, he was great.

Joanne Taylor

Laurent, at CAS , was instrumental in helping me choose a Standup Freezer expediently and professionally. I will certainly buy from CAS again.

Katie Z

Very happy with the service I received from the team at CAS! Laurent L.‘s customer service skills online were exceptional and was a pleasure to deal with. The delivery team were friendly and handled the job professionally and with ease. Highly recommend CAS for all your appliance needs!

Chaouky Garram

Pleasant rep, efficient work on managing transaction. Delivery on time as scheduled. Easy removal of old appliance. Looking forward to trying out my new stove!

Kevin B

Delivered appliance, dented the door on the refrigerator, reported immediately after delivery team left the house, but CAS won’t compensate or replace appliance. Waited three weeks and now this. Terrible service, do not recommend. Would be 0 stars if I could.

Wendy R.

great experience and fast experience from ordering to delivery within days! great customer and delivery service!

Ruslan Kolosok

Fast and courteous on-line service. Fast delivery.

Brian Bronzovich

EN : Horrible Customer service! 0 star if it had been possible! We bought a dishwasher in April (delivery for June). The day it was supposed to be delivered, surprise it’s back order and told us we’d have to wait until July 10th. On the 10th, they still don’t have our dishwasher and said they MIGHT have some on the 24th. Moreover, we’d have to get it ourselves since they wouldn’t deliver it. Their customer service agent just casually said we could contact someone else for reimbursement if it’s what we would like… Let’s just say that he didn’t care to lose a client. On the 24th, we decide to contact them because we were sure that we wouldn’t have any news otherwise. Once again, it's back ordered and say that they should have some on September 3rd. We asked for a replacement model, they sent a link and chose one… GUESS WHAT!?!? This one too is back order. Once again, they referred us to someone that will “contact us.” Knowing that their prices aren’t as good as they let you think they are when compared to other companies they should at least consider offering a good customer service. They don’t care at all that they have our money since mid April and that they have nothing in stock. They don’t even offer a compensation for all that time and delays. FR : Service client exécrable !!! 0 étoile si cela avait été possible. Nous avons acheté un lave-vaisselle en avril (livraison fin juin). La date de la livraison, surprise ils ont écoulé leurs stocks et nous disent que nous devrons attendre le 10 juillet. Le 10 juillet, surprise surprise, ils n’en ont toujours pas. Après avoir contacté leur service client qui nous a simplement dit d’attendre, et qu’il devrait y en avoir le 24. En plus, nous devrions aller le chercher nous-mêmes, il ne le livrerait même pas. Il nous dit de contacter quelqu’un d’autre pour le remboursement… Bref ça ne les dérangeait pas plus qu’il faut de perdre potentiellement un client. Arrive le 24, nous contactons le service client et encore une fois, ils n’ont plus le modèle. Ils nous disent d’attendre le 3 septembre. On demande d’en avoir un autre équivalent et ils n’ont plus celui-là non plus. Encore une fois, leur agent nous réfère à quelqu’un d’autre qui va « nous recontacter ». Bref, non seulement leur prix ne sont pas si avantageux comparés aux concurrents, mais en plus n’ont pas l’air de se soucier qu’ils ont notre argent depuis 3 mois et qu’ils ne sont même pas foutus de nous offrir le produit. La COVID a le dos large, mais il y a tout de même des limites à rire du monde !

Juana Sotelo

Morgan was so great to deal with and made the process of having to buy appliances for an Ontario home from Alberta so easy!

Angele Gervais

Very good service

D Draper

A must go! I got great services and the seller found the best fit to my needs.

Tad Mikiel

From purchase to delivery I received 5 Star Service. We purchased our new fridge online with help from Charles. He was amazing. We started with the chat box and ended up talking on the phone. Charles was easy to understand and he went the extra mile to get to know our needs. Our fridge died and we needed a replacement ASAP. He was able to find us a fridge that not only checked off all our requests (plus more) but he was able to save us some money and get us a fridge in our price range!! He worked hard to find the perfect fridge that could be delivered in 2 days!! The Delivery team was amazing. They were so quick and super efficient. They gave me some tips on when to plug in the fridge and when to take off the stickers (it’s cold here right now -13 so we are not to remove the stickers for at least 1/2 an hour). Super professional and quick. A really great team. I wouldn’t hesitate to buy from CAS again. Their whole team and process was amazing!! Thanks you guys!!

Ryan Guyatt

They were very pleasant, efficient and fast!