Here we offer you the feddbacks of people who purchased the products of Shoppers Drug Mart (Laundry) in the territory close to Caraquet (Canada).
At present the firm receives a rating of 4.7 stars over 5 and that score is based on 6 reviews.
As you can read, its rating is practically the top, and it is based on a more or less high of scores, so the assessment is reasonably faithful, although it does not have a sufficient amount of ratings to confer it full credibility.
You know that we do not usually bother to set evaluations when they are good and we usually do it only if we have had a problem or incidence...
This Laundry belongs to the category of Pharmacy.
Will not go back to this store. It is UNSAFE as they are not enforcing physical distancing rules. I attended the store last eve, keeping my distance at all times. Down an aisle by myself and a 20 something man came and stood directly beside me! I raised my voice and told him to get away immediately. Complained to store staff and they said that they do not have the right to ask a customer to leave, and they were saying out loud that they don`t know what the policy is. ******Follow up: just spoke with store manager, Stacey. She was excellent on the phone, and will be talking to staff as they DO have the right to ask customers to leave the store. Thank you Stacey. Stay apart, stay safe!
The male pharmacist at this location is very rude, condensing, and frankly just mean. He blamed me for not knowing my doctor changed my medication, this was not something my doctor and I talked about. So, naturally I had questions about this new medication and this pharmacist went off on me. The customer service reps are lovely there, but I'm going to have to switch pharmacies as this wasn't the first incident where I felt belittled by this employee who controls my medication.
This is a Shoppers Drug others but smaller. Regardless it has most items one would expect of a drug store.
I have always have had great service, good explanation for when problems occur and easy checkouts
The secret shoppers they have their is out of control I've never shoplifted I've been a shopper there for 8 plus years and every time I go in there including tonight I feel like I am doing something wrong when I'm there just to pick up stuff I need every corner I turn around there's somebody standing there watching me it's quite ridiculous considering the amount of money I've spent in this store I believe I will be taking my business elsewhere if they cannot get their secret shoppers under control great way to make a customer feel unwanted shoppers security stock feel uncomfortable this is very sad on how security is allowed to make customers feel
As always the best
Friendly staff
I always have a great experience with the Shoppers Staff and the Pharmacy Team is EXCELLENT. The only thing I do not agree with is having 1 pharmacist on duty, because the one pharmacist is running back and forth trying to administer the covid 19 vaccine and help with regular wotk duties, come on Shopper's, I am sure you can offer some help and have 2 Pharmacists on staff. I was picking up my medicine and had to wait over 30 minutes for a Pharmacist to assist me. Now that was not a good feeling and good thing I didn't have anywhere to be that day. Overall, I always recommend this l ocation to all my family and friends. Thanks for reading, Josie (loyal customer)
The staff are not very friendly. The security guards seem to divide their time between random harassment of customer's and chatting up the cosmetics staff. I wouldn't refuse to shop there but I would have to be desperate.
Reasonable prices, great staff and minimal lineups
This store is not open til midnight as it says here: they close at 10, 7 days/week. Today they closed at 9:45, in fact. EDIT: the shop owner has replied to my comment but not...corrected the hours on this listing. LOL.
Often 30-60% sales on food(2.49 frozen meals, 3.49 pizza), snacks (bbq chips 1.50, crackers 1.88 coffee (Maxwell Instant 200g $3.49, 925g drip $9), Multisure Multivitamins ($10)... Earn $30 Optimum points from $100 plus save $40 sale items... Earn $10 points from $40... Use Opt Pts email and software reminders of item and pts sale days. Use software shopping list to plan shopping items, items cost total, tax, to know when to go to save most... Would be further nice to log in see prices of items in addition to flyers. ;-) :-)
Terrible service .. Pharmacy tech hung up on me.. And it was not an accident..
Chris that works here is the best.
A large Shoppers with a convenient location. Open late and they have a helpful friendly staff. A bit sketchy at 8:00am when the addicts are lining up for their "orange Koolaid" but otherwise a good experience. Always well stocked and clean.
Hours online are wrong. I walked there for nothing
Staff were friendly and current stock was pretty full.
Not really the best store in the chain, busy Saturday afternoon and only one cashier.
We’ve been customers here for 13 years. Denny the pharmacist and his team have been enormously kind and helpful on so many occasions. They’ve called us to ask if we need a refill, taken time to advise and explain, and even called to let us know when we could get specific products. We feel we’ve been very well and conscientiously served, and we wish them well as we leave the neighborhood. Thanks for all your help!
Great staff...
The pharmacist was rude and unhelpful. You could tell she didn't want to help us and walked away when I didn't even finish my sentence. This pharmacy needs better customer service training. If you don't want to talk to people and help them, there are plenty of other jobs out there.
The Pharmacy have failed to provide health care several times. This location has serious systematic issues. I do not trust this location to be a reliable partner with my health care anymore. People with health issue that can not be solved come to this business.. However, I do not blame the staff, Manager/Owner your systematic issues can be solved: 1. uphold your obligations, 2. train your staff, 3. fix you computers, 4. own your problems, 5. fix your stock management process, 6. fix your customer service, 7. fix how you fill you prescription, 8. have some integrity, 9. increase your communication. Many times you have failed to fill prescriptions in reasonable time. Even when it is in stock; this location fails to refill persptions weeks after they are faxed. I'm talking several different events, where weeks after it's been prescribed and paid for, it's not delivered. What really was an eye opener was this: The Last time I was there waiting, I ran into a long time Sooke MD Dr R.S.; perhaps-just-perhaps I was the only one having "bad luck". Unfortunately, I watched as the good Dr R.S. left the store astounded. I was upset see even him being blamed for the medication not being filled, it was just like my experience's. He left with out medication, disappointed. Too many repetition of the same issues to list. This review represents more of my valuable time spent on your business.You need to self reflect; ultimately hopefully resulting in better care for someone else in-need who you are responsible for. Location is clean. The janitorial staff clearly have pride and integrity; give them a raise.
I have used the Esquimalt location for years and have a real love/hate relationship with this pharmacy. Some of their employees are the very best and I am always very thankful when I see them on duty. However, some of the employees need lots of work. Some can be very rude and condescending. I have given many different kinds of complaints about those people but the one ongoing complaint I have is when they give me the wrong cap on my prescriptions. I’m a senior with arthritic hands. They often give me child proof caps on the prescription bottles even though it clearly states on my file to give me regular caps. I cannot open child proof caps. I have been told to just use the cap from the old bottle. 1) that doesn’t always work when they give me a different sized bottle and therefore a different sized cap. And 2) they need to be more responsible in filling these prescriptions. While a cap is not life threatening, making other kinds of mistakes on prescriptions could be. They are obviously not reviewing the client’s file when filling the prescriptions.
Their pharmacy takes their job seriously. Very professional.
Crystal was extremely helpful with a return this holiday season. Thank you very much! Excellent customer service. I'll go back just for that.
Picked up a prescription. They gave me a pager but never paged me.
I always go here and no problem until today this old lady that works there thought I stoled shampoo but I only pick it up to show my man this would be good for your flakes head since he has the same brand one than I put back but she didn’t see me cuz the stroller was in the way ... what a rude old white lady ... not happy bout this ... not all native people shoplift... PMO????
many selection . but i feel the price is a bit high
I DO NOT recommend this SDM Pharmacy, unless you want to be treated like dirt or a person with addictions, in which case they shouldn't even be treated like that either!! The past couple of months I've been having problems with Shopper's Pharmacy. A lady named Phyllis has been extremely rude, has even called me & yelled at me about my meds. I am not a person to take pills unless absolutely have to. 2017 I was hit by a car, leaving me in the pain I am today and apparently will be for the rest of my life. I didn't ask for this trama in my life and I certainly don't need a Shopper's Drug Mart Pharmacy employee calling me up yelling & accusing me of doubling up on my medications. As of yesterday, that will be the very last time Phyllis will be rude to me. I have changed pharmacies. I will be giving a formal complaint against Phyllis, since Ed, the manager, or so I've been told won't be in this week.
All the staff here are super friendly and helpful. The pharmacy team is amazing and treat you like family.
The staff (with a few exceptions, merchandisers/post office clerks) aren’t very kind. I have almost never had a good experience here. The pharmacy is the worst - including the owner. Their backpack policy is especially discriminatory.
We had a very positive experience getting some testing done. All of the pharmacy team were helpful, polite, efficient and respectful of our needs. Pharmacist Joshi was knowledgeable, professional and pleasant! Great job all!
THIS PLACE IS WHERE YOU WILL GET COVID 19!! I came to this shoppers to pick up some medication for my boyfriends back pain. A gentleman in front of us in line was mentioning that his wife has been experiencing symptoms of COVID 19 and was not wearing a mask and stood way too close to people. The pharmacist only told him to go home and get tested but don't go to the hospital.... also didn't advise him to wear a mask, stay a safe distance from the counter/others or to sanitize his hands. My boyfriend is autoimmune compromised which can lead to life threatening health issues if he were to get COVID 19. We asked the blonde haired pharmacist for help as my boyfriend has a autoimmune disease and was unable to determine which medication would be best to take along side the other medications. The lady somewhat helped but I (as a aesthetician) probably knew more about the medication that my boyfriend was asking about then her. She walked over to her computer and started yelling to us to spell the medication. She would try to repeat EVERY LETTER, (loud enough for any and everyone around the pharmacy to hear). 1 unprofessional, 2 no privacy at all. Once I let her know she should just write it down she got an attitude and basically said sure it should be fine to take without fact checking. This place should be shut down. I'll make sure to report the incident with the pharmacists neglect.
I know this isn't your fault but I feel I must this. Some greasy girl from my old daycare when I was like 8 gave me warts and I had to get them freezes off and my dad got stuff from here and it really hurt. But like they gone now so we good. Also Pad and tampon prices are good ????????
Great store, can collect pc optimum points.
It's a decent enough store. I don't use the pharmacy but I get some chips, candy and gift cards here when I feel like it. It's a very basic system that I find works well where you pick what you want to buy, take it to a cash register, and buy it. The only thing I do have a problem with is (last I checked) because of the Coronavirus, it's only open until 10 but the website doesn't reflect that. Other than that, it's decent.
good store,, tried to get the vaccine there and accidentally booked it at the superstore somehow
i absolutely love Shawn that works in the beauty department at this location hes the best n the greatest help everrrrrrrrrrrr :D
Great area
Female pharmacy staff member not wearing a mask while dealing with customers (it was hanging off her ear).
Bought a blood pressure device that was broken. Went to return it a week later and get told "we don't accept refunds because of COVID hygienic reasons". Frustrating but in my good nature I find this notion to be reasonable given COVID...but when I then go to return the item again and you tell me that you now won't accept a refund because it is past the return date...well, I am sorry, but you have wronged me as a consumer in two crucial ways: 1.You sold a consumer goods which failed to function as advertised and then decline my request for refund a week after purchase. 2. Due to hygienic COVID related reasons, you tell me to come back and process the return "later" but not state when that might be. But when I return, you fail to honor the purchase return. No good faith.
Cashier was very polite and had an inviting smile on her face. Was very refreshing to see!
Polite Staff, and well maintained property.
Open until 12 this store has anything you could ask for. The makeup, pharmacy and grocery sections all have what you need on a regular basis throughout the night. Though sometimes it feels they could use another cashier or at least someone who could man a cash register in an emergency in the later hours it's no huge issue as most transactions are quick and easy. The pharmacy is polite, honest and happy to serve you as most pharmacies should be. Though some specific items can be a bit difficult to find it's always a good idea to ask whoever is at the pharmacy counter before you go looking because the isles could be marked better if you look for a specific item, but if you want something simple and quick at a late time in Esquimalt this is the store for you.
I find this location to generally be quite helpful and informative. When I visited the shop late this evening a young employee was escorting a customer out of the shop. Clearly he had behaved inappropriately. I was alarmed and worried by the staff members continued antagonism of the customer. Repeatedly she told him he was band, sarcastically wished him a good night and several other escalating comments. I was fearful that this would further provoke the angry ex customer, and that her safety and the safety of others in the store was at risk. Clearly there needs to be more support and training given to staff to deal with potentially dangerous customers and situations.
Great
Always have some good deals.
The pharmacy is the best. I opened an account for supplies. They gave out good advice. They got good quality items.
Friendly staff, good deals on certain items, and open until midnight when most places in Esquimalt are long closed. Definitely a good place to buy toiletries, get prescriptions, or cosmetics items.
Since COVID this store now have self check out (thank God) because initially I had to wait in line to pay. Also Canada post office service is now more faster eventhough you still have to line up. I think COVID has helped this store to improve how quickly service is rendered.
Open late with what you expect
If it’s cold outside don’t forget to take your hood down prior to entering. You will be chased down and harassed by the staff. Even if you are wearing your toddler on your back.
So much stuff under one roof. Food items, cosmetics, drugs, chocolates. Wow
The last few times I went in at 945pm & they were announcing that they were closing in 10 minutes usually. yet whenever I look up the hours it still says it's open till midnight. I wouldn't be going in if I thought it was about to close I wish they would update the hours because it still says midnight as I'm writing this review or just not close at random.
Slow service, very rude employee at the canada post area. I contacted Canada Post moving my parcels so I can pick them up somewhere else.
Don't go to take a photo .worst experience ever .this shoppers is the one with poor customer service in Thunder bay.
I love this shoppers and all the cashiers are properly trained. I love them all ❤️
Scott the Pharmacist is a ????. He met me with compassion and honesty. He did not try to upsell me or force me to buy anything we did not need. In fact the remedy was wait it out and keep our kid hydrated. I will come back again. As this type of authenticity is hard to come by. ???? keep it up Scott.
Pharmacy has terrible service.
make sure that you do not get ripped off by
They close randomly whenever they feel like before midnight. Not cool man. They could update thier times at least.
I stopped in new years eve after work for some cold medication. Cold night, my truck wouldn't start. Being later on new years eve I couldn't get a hold of a tow truck or cab. I'm relatively new to Tbay, basically only know my co-workers and they weren't available. I went back in to ask the security guard if there was anyone that could give me a boost. She asked an older woman near the til, not sure if she was a manager or just an employee standing around doing nothing. The older woman looked at me and said "I'm not giving you a boost". I was a bit dumbfounded by her tone so I wished her a happy new year and left. I can understand someone saying they weren't comfortable boosting or she couldn't leave the store or any reason really. Someone like that does not belong in customer service. A customer saw my hood up and offered to help, if you read this thanks again. I hope I see this rude woman broke down somewhere, I'll still help but not with a smile. The security guard was nice and helpful but I can't give more than 1 star from this experience.
Good shoppers location. Has what you need and is located near several bus stops
Horrible customer service by owner/pharmacist. Never a problem with other staff. Did a prescription refill by phone. Called as wasnt sure it was received and was told it was in system. Got a call to go pick it up and ran into owner who told me it wasn't in the system. I stated the above info and he told me it wasnt their store (10 years I have been getting my prescriptions there) I assured him and said I had a call from them he said must have been automated and asked me to show him the voicemessage on my phone! He found a cancelled order which I said I didnt cancel then raising his voice said well what do you want me to do. We have no order. So yelled at and accused of being a liar. Having to prove myself. Why else would I go pick up a prescription that I supposedly cancelled? Will rather travel more than a block now to get my prescriptions elsewhere.
Poor customer service at the pharmacy. The lack of effort to help me with my request was zero, just a "No, we can't do that." Wasn't even busy, didn't ask one question, pharmacist never got off the chair, not another person in the store to be seen. Will not ever step into that pharmacy again.
Helpful, friendly, knowledgeable staff.
(Translated) Very good customer service, congratulations to all the team ... take the time to explain it well (Original) Tres bon servicea la clientele bravo a toute lequipe...prene le temps de bien expliquer
Great location unless you have to deal with the lab itself. They'll make sure to make your life a nightmare with every refill.
DONE WITH THIS PHARMACY Oops, you found another completely unsuitable pharmacist! I've been run off my feet lately what with pushing myself to achieve higher goals despite my medical conditions. Had a spot of bother with getting a Rx updated but finally felt that I had got that sorted since the doc's receptionists couldn't seem to. Went to pick it up from Esquimalt Shoppers and discovered a problem. My Rx had been filled at another pharmacy! Now this is odd since I tend to stick with one pharmacy. It became even more bizarre when I learned that the pharmacy in question was downtown. The pharmacist, who was otherwise very pleasant both in person and on the phone, became quite rude and judgemental. I told the pharmacist that I had never been there. Her response? "Well you must have been." I was suddenly a drug-seeking junkie and she treated me like a liar. Ok, I get it, you guys see a lot of junkies, but try not to be nasty to your customers because someone made a mistake, mmmkay? I won't put in words what I actually think of my treatment at the hands of the pharmacists past and present here but this is the last straw. You want employees who treat your customers like they're the scum of the earth? Fine. But I won't be coming back. Other than being extremely handy to where I live this Shoppers is not one I can say much good about. Tonight I actually have something bad to say about it though: Sarcasm has NO PLACE in customer service! Please train your pharmacist. I asked a polite question. Yes, I was there earlier than she said my Rx would be ready, but what was the harm in asking? What really was the harm in saying a simple "no"? Why repeatedly make laughingly rude comments about what you obviously consider to be my stupidity? I KNOW I was early. I only asked because I live so close and happened to get there quicker than I expected. Why would I wander around the store for half an hour if my very simple Rx is actually ready? Update: I have not seen the problem pharmacist in my last few visits. The front end staff have always been friendly and polite, I should make note of that. I was quite hurt and angry when I wrote my initial review. One person should not colour my opinion of an entire business but it happens.
This Shoppers is open the latest in Victoria I believe (midnight). The pharmacy staff are helpful, warm and friendly. When I've had issues with my kids being sick they were very quick to help us. I highly recommend!
Nice staffs even it was closing time but they gave me some time to buy stuffs :)
Great staff
Always great staff knowledge about most everthing you have questions about. They will find a solution to your problems. One of the best pharmacies i have been to. Keep up the grest work.
Pharmacy is super slow filling prescriptions
Great variety of products and convenient hours.
The pharmacy staff at Shopper's drug mart were absolutely exemplary on December 27th. I left Victoria General Hospital with an antibiotic prescription to fill and they phoned 4 different locations to locate it to no avail! They called the ER Doctor to change the prescription to a similar drug which they had in stock and they filled it on the spot! Thank you Shopper's Drug Mart for taking the time, effort and care for the prescription. I would highly recommend them for all your prescription needs. I'll be using them moving forward. They have my business!
I.enjoy this friendly buisness for my family needs
Friendly and helpful staff, short line ups and easy to find products.
This lonely star goes to cashier Jessica. She needs to be trained in how to be polite give GOOD customer service (she doesn't even try) .... seen her be rude a number of times, this time the man put down his things and walked out of store!
Excellent knowledgeable staff, polite, helpful and very professional. The Pharmacy team takes time to make sure one understands the medication and clearly answers all questions. All staff are very considerate of the older customers and take time to listen to their needs and then provide helpful suggestions. Highly recommended.
Good customer service. Was able to call ahead and make sure products were in before walking over .
Pharmacy staff are amazing and helpful
I like it. Sometimes getting meds is slow, but usually when that happens, it is because there is a new pharmacist. The prices are often higher than Wal-Mart, but they often have good sales and they have points. The staff are friendly and try to remember everyone's name.
Great variety of products and isles that are easy to travel.
Good store!
Service is reasonable depending on the pharmacist. However you won't get the $20 cash payment that Jarred the pharmacist gives you everytime you bring your methadone prescription into the STS pain pharmacy.
Carry electronic items very little
Ive been going to this shoppers for a year now and the cashier supervisor Elizabeth is sooo rude, she never says hello or goodbye...cant even acknowlege her customers..like thats the bare minimum rule of customer service ...im always so annoyed when i leave after how she treats us as customers
Friendly place.
I went to make an appointment to get a flu shot and got one right away. Thank you to the pharmacist - I learned later on the news that is was National Pharmacist Day. Thank you for all the work you do!!!
Open until 10pm
Terrible. Bought a perfume set, did not open it. When I tried to return it the sales rep at the cosmetic counter Kalisha?? said I opened it and used it. NOT TRUE. I asked to see the manager. When I explained the situation the manager said there were signs saying it was a final sale, there were not any at the time of purchase, and said the package was damaged and opened, NOT TRUE. I am a long time customer and usually have no issues with Shoppers. However I will no longer be going to Shoppers in Esquimalt because of their customer service. TO MANY EXCUSES GIVEN AND TO MUCH BLAMING ME. I returned it at other Shoppers with no problem. Bad experience and you lost a customer.
WORST experience ever. First stop of the morning and the customer service I received at shoppers by the cashier was un excusable. If you work in customer service you should at least pretend you want to be there and definitely not let your customers leave angry and saying how rude the cashier was to you and had no reason at all. Can’t understand how the person still has a job there. I’m sure I’m not the first person she has acted like this to. Needless to say I had an awesome start to my day but I will say she didn’t ruin it though people like that everywhere I just don t agree they should be working in the customer service field.
Maybe switch the store hours on all the signage to show your actual hours drove all the way here thinking they are open til midnight just to find out they are closed
Always amazing
Usually go here as it's close to home, but after my latest visit I'll be advising everyone I know to steer clear. I was making my purchase with help from the awesome cashier, when I noticed a senior worker standing less than two feet away from him, scanning lotto tickets. Her nose was uncovered the entire time. I made a comment before leaving, saying "not to be rude, but the mask works a lot better covering your nose". She retorted "make sure you tell everyone" and scoffed as I was leaving. This is unacceptable for a pharmacy serving seniors (vulnerable people). Please take covid seriously. Until then, I won't be back. Sincerely, Disgusted.
Good selection and great hours but they often only have one cashier working up front and it's at the counter where tobacco and lottery tickets are sold so the lineup generally moves about the speed of a glacier. They do usually call someone in to open another till when the line gets long but that can take awhile and it's frustrating if you're just buying one or two things and are in a hurry.
Usually open on holidays. Good place to go if you forget something.
Great selection, great people, good prices. Corporate won't let them open more than 1 till (to encourage "self check-out") so a bit slow at peek times.
I have used Shoppers Drug McIntyre Centre since the mid 80's. They have always taken good care of me, my children and grandchildren. They have just about anything you might need and have good instore sales as well. I've also used the one on Arthur Street as well and they have a lot of in store specials. The customer service is great.
I always have a good experience when I shop at this S.D.M. The staff are always friendly and are always eager to help you find anything you need. The Pharmacy staff are also very friendly and helpful and they take the time to talk to you about your prescriptions and how you are doing managing them. Awesome job guys!
You get great service
the young tall brown haired girl in cosmetics is so warm and very helpful. she had such a *girl power* "you go girl" attitude. loved her! -Amanda
Store #2213 please remove John from Beauty. His attitude is terrible, he hates people, and seems to hate his job. This comment does not come from one isolated event or experience, have witnessed and experienced many.
I would rate 3.5 to be exact. Most staff are helpful and friendly with the exception of the pharmacist 'Randy'. Every time I have to deal with this condescending, power tripping, holier than thou attitude and total absence of any customer service, i come away feeling like I have been such a huge inconvenience to his entire life and that if I hadn't of fought for what I went in for I wouldn't have gotten it at all. I know of two other people who have had similar problems with this gentleman and have made formal complaints against him. They have good deals on cookies a lot of the time, too. Which makes up for some.
Place sells out of date food. Nice quality control.
Their weekly flyer has started to include offers that require you to install their spyware app on your cell phone.
Up until an hour ago I would have given a rave review, but a friend of mine was reduced to tears because of the reprehensible way she was treated there. You might want to train or retrain your staff on tact and diplomacy. Not every skinny person is a drug addict looking to steal, she hasn't stolen a thing in your store or any store for that matter. As for the beeping through the security doors she has metal rods in her back that were a consequence of physical abuse which you would have learned had she been given the opportunity. Shame on you for jumping to conclusions and blatantly whispering about her. I have been a long time every day customer as well as she has and will not be returning to this location.
Awesome place to shop,lots of great sales and friendly staff.
Awesome store and staff
Sign outside says open til 6. When i called to refill script i needed tonight i said id like to be there around 5:30 and they said see you then. Closed at 5 and i dont have an important medication i need for HS.
Visiting from out of town. Asked a couple staff politely for product location; nasty attitude and customer service. Observed one of them(staff) with another shopper; same. Seems to me the staff can’t bothered. Very clean, tho.
Didn't shop there took a friend
I love shoppers, but I am sick of going into this particular one. EVERY time I get held up with the new cashier ladies. They take absolutely forever, get distracted by everything, like to talk about each other's personal lives right in front of you instead of serve you. UPDATE: seems this issue has been addressed and have not had a problem since! Thank you guys, not sure if it was this review but I am thankful for it nonetheless.