Reviews of Stitch It Clothing Alterations & Dry Cleaning (Laundry)

Rob G

Been there many times. At first, about a couple years ago, they were fine but for some reason got worse. Their prices are way to high, sew an inner pocket $20 ? lol and I had it done from another tailor for $7. even with their coupons they give out wasn't worth it. It's too bad cause it was convenient but they have in the past had to redo some alterations they did on simple hemming. Once they forgot to sew a button on a suit jacket and I was departing on a trip. I ended up losing that button.

Jordan

Depends on who you deal with. The light brunette/blonder skinny manager loves to charge you lots. Small patch work is medium, medium is large, etc. This has happened twice. Chalk mark for a patch is the size of my hand and the actual work is only palm size. Not impressed. 2020/06/17. garbage store. paranoid and not helpful. i highly suggest you go elsewhere. same staff member was not helpful and she was wearing so much protective gear that I could not hear a thing she was saying.

Alex Bose

2 months and all the seams they put in came out on multiple items.

Lisa Resnick

Great service. Always friendly

george blazek

Great customer service by Abby and Amanda. quick, good quality work, reasonable prices and also backs up their workmanship

Brett Spencer (Canuck Geek)

Great work

Directions Direct

Abit pricey

Jimmy Moukarzel

This is one of the best places I’ve been in, great customer service, great people, they explain the work they are doing, and if you are in a hurry they will squeeze you in

Punnya Chakraborty

I had purchased a suit a day before my travel. They were kind enough to accommodate in the evening and returned the altered suit within a couple of hours same evening.

Alex Vaccaro

Good turnaround and great service!

Shervin Mokri

not the best as they claim , they do grandma stiching where the product is fixed but it could have been done better,

Trevor Gartner

Fast, quick, and great service!

catalin hutanu

Quick quality service

Cristina Bouphasiry

Being a short girl, I need alterations all the time. Every single staff member I have come across, have been professional and helpful, and my clothes always perfectly tailored. Thanks guys, keep up the great work!

Marlene Kay

Pretty disappointed, I came to Stitch It at Chinook Centre to get an end of a karate belt stitched closed (as it was cut off a longer belt and was not finished on one end ) so that it would have a finished end. It has a 2” width to be stitched. I was told it would be $15 plus tax. I Chose not to get it done at that cost. I have used their services for other work but it seems that their prices fluctuate by whichever clerk takes your garment in.

Quinlan Craig

Great service!

Sam Malik

I have always gone to the same tailor for years, she is a small mom pop shop that i can depend on, and over the years I have sent many people to her, long story short i always felt mall shops did not have that personal touch needed.... boy was i wrong. While i was traveling to Calgary for a wedding, i required some alterations to my suit, upon consulting with a local fashion consultant i was advised to visit Stitch It in chinook mall, I had my hesitation but i knew the work was easy and I did not question their competence. Pick up time for my suit was half a week out which was typical, however the timing of the pick up coincided with wedding dates and i was too busy to actually pick it up when it was ready (pick up date was friday, and event i needed for was on sunday) i squeezed in some time on saturday to get to the mall and pick up my suit where i was bombarded with disturbing news that they were in fact closed, and would remain closed until the following tuesday. At this point i would have been walking into this wedding in my boxers, and although it was a pleasant fall in calgary, it was still calgary. I called the store a few times with no answer (i even watched the phone ring through the glass door but still stayed on the line in some hope that a lonely shop keeper would turn on the lights and yell sike!) At this point i pulled a hail mary while driving to the wedding rehearsal - I emailed the Stitch it head office pleading for some help, and the unimaginable happened - i got an email back! it must have been 9pm on a Saturday, making it about 11pm EST where some one at corporate was smart enough to have emails forwarded to her phone. She emailed me back saying, she will contact the district manager, who will find me the right person and make some magic happen for this wedding. Thirty minutes later i got a call from a confused lady, to whom i explained the situation and she advised me she will come meet me first thing sunday morning (thanksgiving weekend) and open the store up for me so and assures me that this wedding will go on. Longgg story short... the fine folks at Stitch it CARE!

F L

Six pairs of pants done very well. Hemmed and fitted. Done on time.

Jhon Rhey Jongay

This is one of the few times I came to in tailor my clothing and I have to say- if you are willing to communicate and pay, they do a good job for the price. I just wish I had a bit more reassurance in terms of the quality of the work (especially for pants) and I hope the price reflects that. But overall, cool place.

Andrew

I have been coming to Stitch It in Chinook for several years now, and have yet to ever feel dissatisfied. They are amazing with hems, and they altered a pair of VERY wide legs into a perfect slim fit for me! Extra shout out to Amanda for always being such an absolute gem ???? and a pleasure to talk with!

Tziona Greenberg

Very friendly staff. Very knowledgeable. Fixed a slider on my zipper on my jacket that broke. Very inexpensive.

Alex Krueger

Friendly and professional. They fixed what I brought them quickly and perfectly.

rrtodd95

If I could give no stars I would. When I came to get my clothes there was no one there. I looked in the back and some guy was ironing with one hand and talking on the phone. When he finally came out he said he was on his break and handed me off to someone else.. She went in the back for ten minutes and came out and told me she couldn't find them. She told me to wander around the mall and she'd look for them. She called me back 20 minutes later and told me she found them but the hadn't been done yet. I'm sitting in the mall waiting for them to hem my clothes still.

Scot Jamieson

Amazing job - altering suit fast!! Saved the day Raj! Thank you!!!

Asif Khan

The stuff are amazing, took care of me last minute, I totally recommend everyone to the Chinook location

Rayni Swaich

Very professional !seamstress came out to help for my fitting...was very through . I felt very confidant that my stuff is in safe hands. When I picked up my clothes were perfect fit.

Jeff Kahane

Stitch it is great for really routine things like pant hems, taking in waists and jacket sleeves. I’ve not had luck with more complex things. Also timing can be an issue. If you need it fast, it is hit and miss. Sometimes they just don’t have capacity to turn it around quickly. Ask first.

Brandi M

I have never been spoken to more rudely in my life. I simply asked if my order was ready and customer service went in on me right away about not picking them up on time and obviously I missed the phone call and it was my fault for not following up. The pants were ready a day early and that's great, but I did not get a phone call so I'm not understanding why this is my fault as I am not sure why it was a big deal anyways. I was simply calling to check as I was off work and I got snapped at instantly then got lectured for speaking rudely when I was as professional as could be since I'm representing my company account. Not impressed and I won't be back. Whoever answered the phone at 1755 today June 30th, was rude and kept speaking over me. I had to continuously stop what I was saying until her ranting would stop so I could get a word in to simply say I'm looking at my call log and I didn't receive a call. Unreal! Unfortunate because my experience dropping my pants off was great.

Rogerrabbit30

Its practitioners are students of the trade. Expect a lot of trial and error.

N. Daignault

My work uses these chains for alterations. I have had hems come out in the past. Service is always good and friendly.

Olugboyega Alebiosu

Great!

Trever Mohammed

Staff was very helpful

Bob Millsap

On time, good value and great quality

Taryn Gunn

The service was quick and very friendly

Tyler Fik

Dissapointed , rude staff. Ill go elsewhere

Krzysztof Starowicz

Great places to patch clothes and uniform.

Maki Ishida

One of the worst customer service encounters ever. Cannot say about the service since we left but just be aware of the rude staff.

Nolan Laurence Hayduk

Excellent prices and service! I've paid around $40-60 at other places (tailoring shops) for a basic hem job on one pair of dress pants and these people do it for a fraction of that price and the same quality of work. I've had them hem pants, replace zippers and take up jacket sleeves and had good service, good prices and good quality work.

Derrick C.

Always a pleasure to deal with. Friendly staff that do an excellent job on the alterations. Fairly quick too. Clean location, friendly and professional staff. Located on the main floor closer to the Bay.

Tim Smith

The Service was great and The lady attended was very friendly and professional I will use your services again Thanks ????

shawn hudon

Very quick turn around and great job

Jason C

They do alterations quickly at a fair price. I use them for most my alterations

Natalie Pouy

I can't even rate this poorly run establishment one star. My boyfriend and I went in to get 3 pairs of identical jeans hemmed and were promptly told "no" by the young lady behind the counter. She proceeded to be rude and devoid of any customer service capability. Needless the jeans will be getting altered elsewhere. It is clear that before she attempts to gain any customer loyalty, let alone satisfaction, she needs to ALTER her attitude and learn a thing or several about customer service.

Don Turner

Had a great first experience at this place! The girl was patient,helpful with my tailor fittings and was very friendly with great chit,chat! :) I like that I payed upfront, instead of afterwards...

Mitch Preuss

Just wanted to give Jacqueline a shout out - the one who was working the evening of the 9th. I've been helped by her several times and always get amazing service! She is very professional and friendly which keeps me coming back to this location. Not to mention that all the alterations I've done have been great. Highly recommend!

David wardrop

Dropped off two pair of pants to get altered and took a day to complete! Will definitely be back!

Stephanie Banh

I frequent Stitch It for my alterations. After trying many places, I’ve found Stitch It to be one of the friendliest and most accommodating to me. I would say I’m very particular about the way I want my alterations done and they are always patient with me!! Prices are fair too which is a bonus!!

Ashley Simoneau

This review is for a past experience I had, it has been awhile but it still gets me how dishonest they were. I went here to get a dress altered and while discussing with one of the employees the best way to have it altered, they recommended it be taken in at both sides. They did mention that it would be more expensive to do it this way since there was a zipper on the one side but we both agreed it was really the only way to make it look the best. When I went to pick it up I paid the higher price and when I got home I noticed they only took it in one one side (the non zipper side). I should have went back but I know that my issue would have been brush aside. I paid $50 for one of the seamstress / seamster to cut corners. "Honesty is the keystone of business". I'll never go back

Albert Brul

Amazing service from Raj! She really cares about the customers and provides great value!

Olivia Richards

I can't even begin to describe how awful this place and customer service is. Save your money and time and go elsewhere!

Sunny Moon

Great services and very friendly

Lamaeh Said

Excellent alterations and amazing customer service!! The staff is very professional and friendly service. Everything is completed to perfection ????. Highly recommended Stitch It at Chinook Mall.

Shelley Krastel

Top quality alterations! The ladies are friendly and very helpful. Even though they are busy, they kindly helped me out with a last minute alteration. I come here often and have always received the best service and friendly smiles! Highly recommend!

Sara Smrtka

Fast and high quality service. was able to get a dress hemmed and repaired within 3 hours. much appreciated!

Brian Eldridge

Awesome service! The manager looked after my hemming needs and I was so pleased with the fit and quality with a price that was very fair! No worries whatsoever in regards to their health protocols! Absolutely pleased and highly recommend!

felix moon

great job!!!!

Geoff

I have used this stores lots since Feb 2016 due to considerable weight loss. I have found them to be first class, especially Amanda. Other than limitations on shirts regarding altering the collar size, they have been able to do everything I've wanted on pants, shirts and suits jackets, always when promised and of good quality.

Stephen Bruce

Been getting my stuff done here for many years. Done right everytime time.

Ian Hudey

Great service

Jacob D

Worst service I’ve experienced. Shocked this place stays in business

Denize Yurko

I have been using Stiches Chinook for well over 15 years. They have always been friendly, professional and respectful. But what I appreciate most is their honesty - if it can't be done, they let you know rather than give you unreasonable expectations. I have heard any people get very angry with them if they can't get their new jeans hemmed in 15 minutes or angry that their favorite jacket can't be made 2 inches longer. Yes, they can be busy at times but that is a reflection of their excellent work - best businesses usually are busy. Jacqueline is an exceptional manager - she is always accessible, listens and goes out of her way to try to ensure everyone is satisfied.

Kayla Brayall

This place is brutal for alterations. They have now messed up 2 pairs of pants and do not care. They will not reimburse you for your money and could care less. Do not go here.

Maryam Afghahi

I am always in the rush but they never ever say no to me and I receive best quality and good customer service. I am very happy and I will go back there.

Jessica Brown

The staff here need an update on customer service. Went in to pick up dry cleaning and was passed off the first time because the employee was going on break, the second lady who helped me wasn’t pleasant and just threw the pick up receipt in front of me and said “this is not paid for”. She then said she wasn’t able to use the moneris to process payment and I had to wait for someone else. While I was waiting the moneris made a beeping sound and the third lady ( name is Amanda) that was doing alterations came and slammed the moneris on the counter loud enough for people to make comments about it. She did not say one word about the wait, nothing but throwing her payment machines on her counter and then walked away. It took about 10 minutes for me to finally pay. This in itself was enough to make me never go back there, but then I looked through my dry cleaning. They had left a receipt on on of my tags from Fisherman’s Personal Care Cleaners where they were charged $50 for the dry cleaning service. I was charged $96. They don’t do dry cleaning in house and they mark it up by crazy amounts. One of my white dresses is also ruined from dry cleaning (makeup was on the collar and nowhere else, this dress somehow came back with a full sleeve turned yellow). Do yourself a favour and go somewhere else. Terrible customer derive and crazy markups. My business will definitely be taken somewhere else.

Jude Velasco

Quick and easy visit to get my clothes altered, appreciated it a lot

Cody Brown

Paying $120 for three pairs of pants to get tailored and hem and still swimming in them is highway robbery

Sharon Wong

Great customer service

Jaimie Swain

Awful place, I came in to get a dress altered and the I told the lady to take it in more at the wasit so that it wasn’t a straight seam all the way down. When she pinned it I thought she did that but once I picked it up when it was ready a week and a couple of days later I tried it on and she clearly didn’t listen to me as it was a altered to a small straight seam. I paid 28 dollars (a ridiculous amount for them to not listen to be a just take in two side seams). My dress is now ruined as it looks horrible on me and frankly I don’t want anything to do with place. Don’t waste your money, go some place where the people actually care about the clothes you’re giving to them and don’t charge you ridiculous prices.

Gillian Croucher

I went to get a dress altered here based on the previous reviews, but was really disappointed. Although my alteration was finel, Stitch It was overpriced and understaffed, and the customer service was terrible. I was charged $33 to have a dress taken up a few inches, which generally hasn't cost me more than $20 in the past. When I dropped off the dress and when I picked it up, there was only one staff member at the front. This person was responsible for pinning, ringing customers through and fetching items for pick-up. I saw at least two people working in the back, but neither offered to help customers despite the fact that there were at least three people in line both when I dropped off and picked up the dress. When another customer in line attempted to ask one of the staff members in the back a quick question about turnaround times, he didn't answer, but motioned for the customer to ask the staff member working in front. I waited around 20 minutes to pick up the dress, which should have taken no more than two minutes as I had already paid for the alterations. I politely mentioned this to the staff member working up front, noting that my wait was probably not his fault but asking if he could pass my complaint on to management. Instead of apologizing or agreeing to pass the message along, he stared mutely at me. Although I have no complaints about the actual alteration, I won't be going back to Stitch It and wouldn't recommend it to anyone else as long as customers are treated at a level below even the bare minimum of politeness.

aliew27

Excellent customer service. Abby noticed that the pants were to short and redid them while were shopping. Will definitely keep coming back.

Amanda Mellon

Just an FYI! The staff are here to help in any way possible. To ensure my safety as a client, these were a few of the many steps they were taking. 1. Face mask is required to enter. 2. 1 client can enter the store at a time. 3. Sanitization between each client.

R B

Excellent customer service. Prompt and well rendered alterations on many pieces. Took into consideration my requests and were able to achieve desired results without compromise. Highly recommend!

Twyla Nurcombe

Everyone that works there is so very kind and helpful. Quick service

Rachael Bueckert

Incredibly disappointed. I came here to get a broken zipper replaced on my favorite pants, and now they're unwearable. They were my favorite pants because they fit me perfectly, and now thanks to Stitch It they are way too tight, uncomfortable, and completely unflattering. They somehow cinched in the waist of the pants about an inch. I even lost weight in the week the pants were getting fixed and they're STILL too tight now. I have to throw them away. So mad. I should've just done it myself.

David Elmaleh

We were in a time crunch to get my sons suit altered. They came through with flying colours and rescued us. Highly recommend Stitch It!!

Joey Cayanan

I have been going to this place for the past couple of years and have always had a pleasant experience. When they shortened the length of my shirt, it did not look like it was tailored at all. They are true professionals.

Logan Conway

My pants were hemmed too short kinda made for a bad experience

Barb Kerley

I am very impressed and always pleased with the work they have done for me. Very professional and friendly staff whose opinions I ask for and am grateful to have their feedback.

Haben Kidane

I came in super last minute and they were able to get my dress pants hemmed before my flight this afternoon. This is a definition of a hero! Will definitely return for future tailoring needs

Leonora Kostenko

The best place I used a many years! They are very professional, attentively with customers, and highest quality they're doing they're jobs! Very warm and friendly stuff! The best in Calgary!

Luis Illescas

Im a Medic and i have been using Stitch it for all my uniform alterations. They treat me so well each time i go, and get it done in a very reasonable time. Ive also used it for my personal clothing and have always been impressed. Keep up the good work!!

morteza mohammadi

They are do sheet jobs.

Jason Smith

They are always willing to accomodate their timeline to your needs as best they can.

spark construction

You have a issue with your clothing one stop don't look further she fix all the issues I had with my clothing and some more Smart and understanding of my concerns Thanks again and will come back

B Weeble

Awesome job saving my ski pants

jaysocha98

The service was fantastic! They helped me with my wedding suit. Nothing better then a great fitting suit waiting for my now wife seeing me as she walked down the aisle. Would 100% come back again. Thank you again Stitch It Chinook!

Roberto C

Amanda was great at providing service and she was able to get my pants done for next day since I was in a rush. Highly recommend it.

Danika Muir

I dropped pants off to be hemmed, but realized that the work hadn't been done when I tried them on at home after picking them up. I'm very disappointed that I paid for a service that wasn't done.

Mark S

I stopped in to have a hole repaired in my sweater, they took it right in and made the repair in under 5 min. When I went to pay she said it’s was no charge. Super awesome customer service I will bring all my future repairs and alterations here. Thanks! MS

Qureshi S

Very Disappointed. It's not worth the price! I have seen good review of Stitch It! online so I brought three of my pants to get the hemline shortened. I paid roughly 50 bucks for a poorly done alteration. The first pants was to shorten with plain serged hem. The hemline was crooked and there was an overlap on the stich. I personally think that it is ok to overlap the stiches as long as they come across and form a single line. But no, the stitch formed a second line which was very obvious because they are 2 mm apart. The second pants was jeans with Euro hem, the loose stiches was noticeable. Having paid 18.50 for the second pants, it is only fair that the loose stiches be cut and cleaned up as well. But that was not the case. For the third pants, they charged me 6 bucks just for a single stich repair just below the zipper. The hemline of the third jean was crooked as well. I was looking forward for a professionaly done alteration but this alterstation didn't reach my expectation. I threw away 50 bucks for a repair that my mother could have done herself.

Shawn Kinsley

Terrible experience! I dealt with Rawina today. She was not friendly or professional. Felt as though she hated her job. I paid over $50 to have my jeans shortened and taken in. She did not do a great job so I brought them back in and she tried to charge me again! Unbelievable. Message to the owner: You need to fire her! ##### Update! Abby rectified the issue as she has always been a pleasure to work with! #####

Alyssa

I brought my daughter’s Halloween costume in to be hemmed. The quality of the work and the time to complete it was excellent; however, two needles were left inside the hem that poked me, thankfully, before I put it on my 14 month old daughter. Other than that, I am very satisfied with how the costume turned out.

Yasmeen Momenzada

I am from Edmonton and I bought a dress from chinook mall for the party . It needed some work done and I took it to chinook stitches. They did my dress in such short notice. I am so happy that my dress got fixed. Their customer service is the best and their alteration so nice and clean. Great job chinook stitch . I will give 6 stars.

May Facundo

Very unsatisfied with the way my dress was altered. Will be trying to go back to get it altered the way it should have been done on the first try! I asked for a bridesmaid dress to be hemmed (I paid almost $80 to get this done!!!!) . I had came in with the shoes I was going to be wearing for the event to ensure the sizing would be the closest to accuracy, but the end result did not turn out right. I picked up the dress 2 days before the event, I tried it out and it was still way too long. They didnt have enough time to fix my dress before the wedding so I used the dress during the mean time, and had to hold my dress up at most times and found myself at times stepping on it while walking. For paying this amount of money, you would think its done properly on the first time. Even If they fixed my dress properly, I will never go back. If you are looking for a place to get an alteration, please save your time and money and look elsewhere.