In mid September I took in a brand new king comforter to be "dry cleaned" before putting it on my bed. A few days later I picked it up, brought it home and the top side had shrunk so much that it no longer covered even the top of the mattress. I took it back and Wendy the manager said they would try to stretch it back out. Three days later going to pick up my comforter I was informed that they could not stretch it back out.
While speaking with Wendy (who is rude and gets very defensive), she stated they would not be responsible for the shrinkage problem, as they followed the "tag instructions" which says it could be laundered in "cold water". She also handed me a letter to take it back to the place I purchased it from to get a refund for selling an inferior product, and the label should have said "dry clean" only.
Lesson learned, what is the point of paying 50.00 for "dry cleaning", leaving it there for 3 or 4 days, when they make their own decisions to run it thru a oversized washing machine instead, I could have done this myself and had it completed in a day, now I am out the 200 for the comforter plus the 50 "dry cleaning" (she wouldnt even reimburse this), plus the cost of getting a new comforter, I will not be using Gillette again, even tho I have for years, due to their lack of responsibility and blaming the product even tho I wanted and paid for "dry cleaning".