Reviews of Darrin The Cleaner (Laundry)

Michelle Bekhazi

Terrible dry cleaner, they ruined my dress, took it back for "re-cleaning" and it came back exactly the same way. Another sweater has been there for over a month now, being held hostage, they keep telling me to come back for it because of "stain removal". If it's going to take that long I'd rather just have it back. The customer service is terrible, they argue, refuse to apologize for the dress being ruined or the inconvenience of having to come back multiple times. This is the WORST dry cleaner I've ever been to and would recommend avoiding it under any circumstance.

Medina Sajan

Helpful staff, good service, affordable!

Chavy Dog

NOT IMPRESSED AT ALL! I took my wedding dress and hand-made quilt there, both came back RUINED! The red on my wedding dress ran into the white ($1200 cost of dress). Also I brought a hand-made quilt which is over 40years old and it came back with a stench to the quilt. If you try to call the manager about your items ruined he will just give you the run around.NEVER GO TO THIS DRY CLEANERS

Lauren Mckamey

Great service!

Jacqueline Sitter

Excellent workmanship and very professional and helpful staff. My whites were gleaming when I got them back! And the bag containing my clean items is also of Excellent quality so is reusable. This is so helpful for the environment and my piece of mind. I recommend this shop to everyone. Customers are always #1 here! I have never before encountered such a fantastic dry cleaners anywhere in Canada.

Carlee Reddick

I’ll start off by saying they did do me a solid by putting a rush on my bridesmaid dress, which was very kind and appreciated. However when I received the dress back, one strap of the dress was held on to the bodice with a safety pin and the strap was broken. I didn’t bring it in like that and no one mentioned it when I picked it up. If it was weak when I brought it in and accidentally broke that’s fine but LET ME KNOW. There is an alterations place next door and I could have had it fixed if I was notified. Unfortunately I didn’t notice until the day of the wedding and had to leave it the way it was. Very disappointed in the lack of communication. **** edit they did reach out to apologize and tried to make things right which I really appreciate so I changed my rating**

David Parker

Horrible! I picked up my dress shirt and when I got home I realized the whole sleeve had been ripped off and badly sewn back on. I went back to ask for my refund and they refused to give me my money back and said the shirt was poor quality and that it wasn't their fault it ripped, Worst dry cleaner I have ever been to, STAY AWAY!

A G

Not a great value. Not great work. Unable to crease sleeve was an issue for me

Abby Rockwood

GO ELSEWHERE - Disappointed with the quality of the dry cleaning and the price charged. I paid $20 to have 1 skirt dry cleaned in which I had to return 3 times to the store to pick up because each time a stain was missed. Then they used a safety pin to attach it to a hanger so now I have 2 holes on each side of my skirt. Due to the material it is quite noticeable. Even though the girl working at the front was friendly and gave me a credit at the store I will not be returning due to the quality of the dry cleaning. I felt a refund should have been given.

Kirsten Norris

I love this cleaner. The lady working the desk is always friendly, always helpful. Just seems like a great old fashioned cleaner, gives the family owned vibe.

Elizabeth Bayley

STAY AWAY FROM THIS CLEANER!!! We had used this cleaner for a while for dress pants, which they did a good job with, but anything else just ended in disaster! I once took in a silk top which came back with some kind of spray marks across the front. Another time I took in a knit top which came back stretched out so badly that I could not wear it. Finally, I took in my good cocktail dress with beaded decorations on the front to be cleaned for my staff Christmas party. The tag clearly said "spot clean by professional dry cleaner only", "do not dry clean garment" and "do not clean decorations" and my husband pointed out the instructions on the tag when he dropped it off. I got the dress back in time for the party, and the whole thing had been cleaned and the decorations were falling off! We took the dress back to talk to them and get our money back. They refused and insisted that they take care of the repairs. I'm sorry, but after three screw-ups, I wasn't going to trust them with the repairs, especially since they are the same people who own the alterations place next door. After that, they gave us a huge run around about having to talk to the manager to get the refund. Every time we called or stopped by the shop, the manager was always "out" or he was there but had "left" by the time we drove from our house to the shop. After a week of this, my husband finally went in and refused to leave until they gave us our money back. It took 20 minutes of arguing with whoever was at the front desk, including him accusing us of just wanting "free" dry cleaning, before he finally took $30 out of the cash register and told us to never come back to their shop!

Kristen Gillis

Very charming.

Darrin Ecclestone

I think this place was AMAZING!!!!!!!!!