Reviews of Home & Garden RONA / Waterdown (Laundry)

Randy Cotton

Iam not sure why they offer appointments to pick up curb side. I arrived early called and watched 4 vehicles who arrived after me get served. Poor service.

jack z

My favorite hardware store, great location, staff, it's clean, busy but never crowded. I like drive through lumber yard

Jody Lynn Boyd

Huge home improvement store with a large selection of lumber, kitchen, bath, storage, indoor, outdoor, paint, decor and morr

Devon D

Most of the staff is friendly and informed. Willing to help. Selection is good and differs from other big box stores. Most importantly- they SOURCE CANADIAN! Home Depot stock is mostly made in China, Lowes the U.S. and Rona- CANADA! Hope that doesn't change with Lowes buying them!

Sara .Hellich

I had the best experience with customer service at this location, everyone is so friendly and helpful especially Preet! She was so sweet, it made my day!

Jeremy Tyers

Lowes kicks ronas but in selection and price

Michael Jordan

Two orders made online in the last month and both were agonizingly slow. Called in the evening to find out status and after several prompts the automated assistant told me they were closed. It's Friday night, and I don't think they will deliver on the weekend, so looks like this will be taking 12 days or longer now. Next time I will order from Amazon.

Benjamin Grim

I was here trying to complete a bath Reno and the guys are the contracting desk were great. Easy to talk to and willing to help you solve your issue. One guy even offered to carry a box of screws out to the (drive thru) check out. This is a big store and I am finding that all of them could benefit by installing screens to help you search for your product. If I am doing a project and need to get some supplies, I do not want to be wondering around a huge warehouse trying to find stuff. Great store. Lots and lots of stuff. Tons of parking. Do like the drive through pick up. Have been here before will return.

Atal Miakhell

I called to confirm if they actually had an item that was available for purchase online. Horrible, horrible customer service, called 3 times only to be passed around like a hot potato for an hour without even inquiring as to why I was calling and then hanging up on me while I was still on hold. After all that I was told by a lazy employee on the phone that the system shows 2 items in the inventory (which I already knew) “but since the item was discontinued they could have it, but “Probably” don’t have it.” I asked if she could check and confirm for me because I’d have to drive an hour to pick up the item and I didn’t want to pay for the item online only to be told they don’t have it. She was obviously not willing to confirm if they had the item I needed, so she put me on hold for another 15-20 minutes and then hung up on me. I have dealt with many Rona stores and put in 8 online orders in the last 4 days with absolutely no issues but this is by far the worst one I’ve had the displeasure of dealing with!

Mr King

The customer service experience was amazing. They were very helpful. I highly recommend this store. The Indian Canadian woman at customer service and the European Canadian woman at paint service did an amazing job ( sorry guys I didn't remember your names).

Amaya Mocha

Helpful and pleasant staff on site

T Sproule

Good big stores with lots of selection. Friendly helpful staff.

Rajen Mistry

Used their curbside pickup on Saturday 9th Jan 2021. It was a smooth process of calling once parked in the designated parking bay. Staff were friendly. Would definitely use rona again

Shauna Lawrie

I understand that it is a stressful time. I ordered an electric BBQ on Thursday morning, hoping that my order would be ready Saturday (my only day off from work). I hadn't received an email by 3pm that day, so I called, and the lady I spoke to said it would be ready tomorrow. Fine, I can wait one more day. I worked until 4pm, and tried to call the store on my lunch, and after work. No one was answering the phone. I decided to go down there, which was a 40 min drive, but that's okay. I got there, and explained that I had ordered one thing 4 days ago and this was the only day I could pick it up. The curbside pickup lady said that she would try to see if they could get it for me. While I was there, for about 10 mins, there were only 4 other cars in the parking lot. So not too busy. The lady returned and said it wasn't ready yet. I know there is a system, and I understand that it takes time, but if you are four days behind, maybe it's time to look at your staffing. So I told her to cancel the order, because I would not be able to return to pick it up. Sorry that you lost the sale, and I didn't get my BBQ, but perhaps you need to look into better methods of curbside pickup because this is not working. Oh and my refund was issued right away ????‍♀️

Kelly Bee

Great, huge store. Friendly staff. An associate had to help me find the brand and colour of stain I was looking for because it was up on the third level shelving with limited stock left. The associate was kind and handed me the stain I came for. Thanks Rona for selling me 3 tins of stain. I had a timeline and lots of work to do. Unfortunately, you sold me 1 tin which was the wrong colour. Given that I live over an hour away I was not driving all the way back out there mid-afternoon. Sure, it was partially my fault for not checking however I didn't think this was necessary. I was NOT wasting gas and several hours of my afternoon driving all the way back out there. I was not a happy camper. The cashier didn't question it either. Now I try to have to get this done in between rain storms this week in order to have my project completed for the long weekend when when all our guests arrive.

Lynda Gazda

Same as any other Rona. Good selections.

steve thompson

Picked up a much needed part to repair a toilet in the middle of the pandemic. Ordered the part online and picked up from curbside service same day. Outstanding small town service and community support in some difficult times. Very helpful.

Raman Vasilevich

Worst customer service ever. Slow, not responsible and very rude staff answering calls. It took them 4 days to tell me that my order going to be delayed for another 30 days and 2 minutes to send me a cancellation email.

Terry C.

Great prices selection and stock levels around the holidays. Service is hit and miss. Unlike our favourite big box hardware store, they seem to have a very high turnover rate. Always different people.

RICK ILL GIVE HONEST REVIEWS

THEY DO A REMARKABLE JOB HELPING ME AND OTHERS, I LIKE TO SUPPORT THE COMMUNITY IN WATERDOWN ONT

cheryll moore

Don't do it! Ordered items online. Never recd confirmation, phonecalls met with sarcasm, condescension. Go to pick up my Confirmed order, after 45 min wait, they had nothing in stock!!!

Kim Fox

Extremely satisfied with my trip to RONA today! I am very satisfied with the refund sale transaction. The customer service was beyond my expectations. Thank you for the easiest return as I had many items. It is very evident that this company cares and values their customers and their business overall. THANK YOU PREET FOR A GREAT CUSTOMER SERVICE!!

David Zahoruk

This place struggles with the fact that it's owned by Lowe's. I'm sure the employees know that it's only a matter of time before the parent company starts closing these this operation. I do like the in house products that they have.

Seth Hansen

Great service, very helpful. Amazingly friendly. Chris was very helpful with my purchase, not just with finding it, but cutting it, and carrying it out to my truck.

Rob Fetter

Made a purchase online. 2 days later no update as to where in the process my order is. Called the store and nobody answers the phone. Message left.... no return call. Stop off at the store on the way home and am informed the item is still up high on the shelf. After I arrive home 45 mins after i receive a call the item is ready. Unacceptable customer service.

Gen Gorman

Bought a washer and dryer here on the weekend - not only were there deals on top of deals, the customer service was amazing. Graham and Chelsea were on it! Our washer and dryer arrived today and they’re awesome. The delivery guys were also top notch! Overall very impressed with the whole process, beyond grateful that it went so smoothly.

Dave Archbell

15 minutes to pick up a curbside order. I don't understand why they are not prepared.

Naeem faisal

Rona is very busy sometimes however it is very good option for waterdown

Jeff C

A great selection of products for the diyer...

David Carter

Helpful staff in finding what I needed, but when I get to the cash and there's a long queue you really need to be clear on what you want the customers to do. A lineup of 10 people, cashier quietly opened another cash. New people fill that queue and the rest of the customers get ticked off. Cashier could care less or feel any role in communicating to customers. Everybody is trying to distance, dont create more chaos than needed.

Ron Beechey

always have the things im looking for

D&P The-Travellers

Convenient for me but hate going there. No one seems to know where anything is and none of the kids who work there seem to have any training. I guess the manager just hires his friends kids who know zero about building products. Always frustrating to locate things and student workers don't appear to have any interest in trying to learn anything. On numerous occasions the staff said they didn't know where something was or that they didn't carry it yet I found it myself in the next aisle, without their help. Much prefer the expertise of Home Depot or Lowe's but the drive to those stores is further away for me.

Toni Luka

This was the best customer experience i've ever had in any Rona or similar store. Everyone was extremely helpful and they made our shopping experience excellent. Also, this Rona store is very big and have great selection. Thank you for your help.

Siobhan Koch

In dealing with the lumber yard I was extremely un impressed. The staff seemed annoyed that we were shopping with them, didn’t help load anything (even though there were 2 staff just watching us load) and overall treated us really rudely. We won’t be returning.

d Stephens

Staff was very helpful. The woman in the plumbing department went above and beyond, helped with the selection of everything I needed

Annette Shaylaina

We couldn't get a part we needed here in Brantford for a week. Thankfully Rona had it in stock, so we drove up there to get it.

iainmcmahon1

Had what I needed and the staff were very helpful.

Adam Kankowski

I try to shop here since I live in Waterdown but it can be very hard at times. -2 weeks ago I went to price match a Makita drill combo kit to Home Depot and the girl who was working in the tool section had no idea what she was looking for and did not even realize there was a difference between brushed and brushless devices(basics). After trying to look around the store and online I eventually left with a sorry and took my money to Home depot. -Plywood 2x4 precuts always seem to be quite warped/low quality/not even in stock. -Lumber is limited in comparison to Home Depot in Burlington. Yard can be quite dangerous with customers driving through/people with carts. -Front Cash always has a lineup, always and checkout can be slow at times. If this Rona could sand off their edges you would have more people shopping there. Unless you know exactly what you need and have double checked online to make sure it is there it is hard to just walk in and find what you need for a fair price at this store.

Chuck D

This place usually has great service, much better then home depot.

T. G.

Very well layed out , organized. Nice store

Samantha Philip

I would never recommend this store to anyone interested in purchasing a product. We ordered a shed online through curb-side pickup, waited three days to schedule a pick up time, drove an hour and a half to pick up the sheds to find out that you apparently didn't have them in stock even though we had all emails stating otherwise. Thank you Rona/Waterdown for waisting our time, money for gas and ultimately being completely unhelpful. Save yourself the trouble and order from a more professional store with a real customer service program.

Ron Thrall (PainteRon)

I shopped online, discovered that this location had an abundance of available product, so I got up early to pickup the supplies needed for the work I was to complete that day. Product Availability - 1 Star. The second star goes to the ProDesk associate, who directed me to the correct location to find the product. When it came time to checkout, I showed up at the lit up cashier's position. Waited, waited some more, watch THREE associates saunter past - still no cashier. To the third employee, I asked, "Is there a cashier working?" He looked left/right and shrugged his shoulders then said, "go down there to other cashier!" So back to the ProDesk I went and was assisted by the same helpful employee. 5min stop turned into 20m...Time for some self-checkout stations, if you can't afford to hire sufficient staff.

Harvinder Singh

What a beautifully maintained place. Employees are very courteous.

Bobby Husinman

Very nice location. Staff are super helpful. Thank you to the older gentleman who went out of his way to assist me (Friday, October 15 at 5:30 p.m. for reference). Please send him my compliments and thanks. I wish I had gotten his name.

Catherine Nixon

Rudest customer service! Not helpful at all, and certainly not friendly. I placed an order on Monday for curbside pick up for 3 small common items, all showing as in stock. Received an email Wednesday saying “at your request “ 2 of the items were cancelled....I didn’t cancel anything! When I called the store to inquire, right away the person answering snapped “what’s the order number!”, before even letting me explain why I was calling. When I told her I did not cancel anything, she said “well, they’re not in stock” so they cancelled them. I told her the website showed the items as in stock , she snapped “well they’re not!”. (Spray paint and ceiling hooks????). If they were not in stock, why doesn’t the website indicate that, and why didn’t the email say “not in stock”, instead of “at your request the order was cancelled “?? She was so rude, I cancelled the remaining item, and will not be ordering from them again!

Ron Harrison

This Rona has no service and no material. I wonder when it's going to change to Lowe's. Everytime I go I have to run around and look for people to help me. I always have to run to Burlington to either Home Depot or Lowe's.

GC M

Great selection

Henry Galka

Horrible customer service. Placed a web order for curbside pickup, could not find where to enter the discount code offered to the local campsite, only contractor codes. I called the store and was told "Sorry, I just started here I don't know" with no offer to ask anyone. Called next day and they said they did have that code but offered me two other codes - neither worked. I emailed the store also hoping someone could figure out the discount, after almost a week still no answer. Signed up for emails and got code for $10 discount, that didn't work either. Ordered at regular price. Complicated curbside pick-up compared to Cdn Tire (which was 100%). CT texted PIN code to give when I showed up at any time. Rona made me book a very specific time to pick up. When I went to pick up at the specified time I waited over 40 minutes for my order. Called the store as no one was coming out with order. Many contractors waiting as well and complained before someone finally came out with my order. Some of the contractors probably lost over 1 hour of work waiting for their order.

Gustavo Genuth

Almost empty, no employees found to ask a simple question.

Temitayo Buraimoh

Horrible Service Experience..... I got to store few minutes before 9pm. Store attendant lied to me at the door that they were closed and spent the next few minutes lecturing me about how I ought to know the “close down procedure” of the store - this was in response to me saying it wasn’t 9pm yet and nothing on the door said they locked their doors before 9pm. Her actual words were that “I ought to know that stores close before the closing time posted on their doors ”. When I asked to speak to Manager, another colleague of hers allowed me in to pick the sprinkler I was dashing to get in the first place but by then the cashier was actually closed and I couldn’t buy the item.

Rick Sutton

Always find what I need and great service

steven holman

Bought a roll of aluminum screen. No tag no sku no sticker. No one around to remedy so i went to cash hoping cashier would help. She had no product knowledge and exuded apathy and indifference. No apology for inconvenience. Waited 5 mins while waiting for dept to call back. Wholly unsatisfactory experience

Andrea Grebenc [Trustee]

Lots of selection...almost too much. Bought 16 ft lengths of baseboard which is located pretty far from checkout. So much stuff in the main aisles that manouvering was frustrating. Rona needs to study the customer experience and either clean out the aisles or relocate long/large items.

Derek Hofland

Staff is friendly and helpful. Love to shop

mike de vries

Very good service

Jason Goldring

Not bad but untrained staff for the departments they serve. Not saying this for all, some are great, but I do understand that sometimes they need to cover departments with staff that might not be in as much aware of what they are talking about. Overall I can pick and choose what I need and get through cash no problems. Don't pay with airmiles if you have to be somewhere quick.

Herb Handyman

Curbside pickup works! Took about ten minutes from arrival to being loaded up. I picked up 4 panels of particle board and some screws. That's about twenty minutes less than I would have spent had I gone in the store. I often wait 5 minutes just waiting for help loading.

nick elia

No way they are friendly service can't do any business nit set up for busses

Sandra Wiltshire

We were most impressed with the service we received when picking up curbside our order of 20 bags of mulch and a roll of landscaping fabric from RONA at Waterdown. Young staff members Jon and Andrew were very helpful indeed when loading our purchases onto the back of our truck. Thank you guys!

Duncan McTaggart

Very friendly and helpful staff!

Rick McGregor

Great store! Love all the help Jessica, Dan and Graham provide. They are also such great community supporters of Waterdown High!

Shelagh Chitnis

Friendly, supportive staff who work hard to help out when you need something vital to the household replaced (e.g., a kitchen faucet replacement). Thank you Graham and Leslie for all your efforts and help.

Leona Olney

Great service and selection of supplies. We went in looking for siding. The service was awesome and we were able to come closer to making a decision.

Chris Moore

Handy with the drive thru pickup for lumber and other large items

Kevin Brown

Huge place, good selection, great service today. We were picking up a new floor's worth of vinyl interlocking plank, got a good deal on that.

ZANDER*

Having the best home and commercial supplies around!????????

Mohammed Mahdi

Good prices. Very knowledgeable staff.

Ryan McIntyre

Fine. But just go to home depot if you can

Rhonda

Has a drive-in lumber yard. Not crazy busy like Home Depot.

Jordan Caprice

Had a hiccup with a BBQ that I bought (no fault of Rona) but manager Melissa took care of it and resolved the issue. Look forward to going back knowing that if there are any issues they take care of it.

sharon ricci

Love the drive thru where we buy garden stones and lumber. So convenient!!

Peter Cunningham

Purchased some incredible trim/crown moulding, very high contemporary well made and competitively priced trim for my entire house.

Francie G

Help inside the store was great! The guys who were supposed to be out in the contractors yard were no where to be found as 4 cars waited for help a few of us decided to help each other. Unimpressed, hopefully that is not the norm.

Roger Andrade

Great store. Always has what I need.

Carol Ann Granger

One of the best in Southern Ontario. Great staff. Great customer service.

Jessie Keyte

I was just in Rona looking for a washing machine. The regular gentleman who works in that section had gone home for the day. I asked another staff member if he knew anything about the appliance section. He said he did not but would attempt to page the part timer. She had gone home. Rather than leaving it at that Mike offered to come and see if he could find some information for us. Mike was super helpful and best of all kind when helping us compare the two washing machines I had my eye on. I have yet to be disappointed with the staff at this Rona. Keep up the great work hiring wonderfully kind and knowledgeable staff!

Chris French

Not busy which I like. Staff friendly and helpful. Limited selection on some items.

Petra Kredatus

Bad experience multiple times. Avoid this RONA if you can. Lack of customer orientation, wrong or expired price tags, they sell returned items without checking if any missing parts. Wanted to support Canadian based store unfortunately have to shop at US competitor.

Julie Hogg

I ordered some play sand online which when purchased it says was in stock at the store. After ordering, and Rona actually taking the money from my account, I received an email saying the product wasn't available and I would have to wait. First of all, don't take the money if you dont actually have the product you are selling. I then waited several days and received an email saying my order was ready for pick-up. I drove 25 minutes to get there. I called in when I arrived for curbside pick-up and waited 10 to 15 minutes for someone to come out and tell me they don't actually have my order and the email was sent in error. Really. This is a horrible way to run a business.

Camil Otsu

Ryan at vip desk is super awesome and very helpful.

Ryan Crawford

Love the drive though lumber yard

Joanna Kadlubowska

Really nice staff. Love that there were more female staff than male. And the quality and selection of plants in the garden centre is amazing.

Stephen Crewson

This has been my go-to lumber year for several years. I do appreciate the Saturday specials as well as the wide selection of products. I do like to shop early in the morning which can be a problem especially if you are looking for some expertise in a department.

Steven Pollock

Great location not far from hamilton or Burlington

Dave Hachey

A good store with great staff but they're very often low on inventory.

Kyle Turpie

I have never been to a more poorly organized and managed store. Employees will absolutely under no circumstance help you, I have actually see them turn the other way when a customer walks toward them its a joke. I could go on and on about my horrible experiences at this location but it's not worth it. I honestly don't know how they stayed open with the Lowe's take over.

Blago Despotovski

RONA is my favorite "mega store" compared to the others. I shop there often and have a contractors account for my electrical business. Unfortunately the majority of the staff at this location is simply terrible. I pride my self about being a very friendly approachable man and I expect for people to treat people with a common courtesy of being polite. I have shopped at this location only a few times but every time their staff is rude and talks to you like you are stupid. I laugh it off on the regular but as a business owner I tried to contact their GM Peter, who is really no better. Your job is to deal with people, learn to like them. I do understand everyone has the right to have a bad day but this store really does need a complete change when it comes to their staff. There are many staff members that have been very professional, friendly and helpful, but the few that should never be working in customer service simply need to either improve or find another line of work. For now I will be taking my business elsewhere or the other RONA locations that I simply love.

Suzanne Downie

We love this location of the home improvement franchise. Good customer service.

Kevin Bender

My wife and I went in here prepared to buy a stove, washer, and dryer. Not one person even came close to us. We even looked for someone and no one around. We did make a purchase and the cash out girl was miserable. What an awful place! Happy to take our business to Peter Martin.

Danielle H

Went to the garden center. They have a decent selection of plants and flowers. Unfortunately some of them weren't in the best shape. Good prices too. Definitely cheaper than Home Depot.

Laura Hamilton

Well never order on line didn't receive my order and it took 50 call from me with no luck and 1 from my bank then l received my money after 1 and a half months

Lana Windsor

Excellant courteous staff and fast service

Terry Tupper

Terrible service untrained students . Drove 1/2 hour to get their to be told no one could cut carpet. Same in lumber Had to demand manager cut carpet . Terrible for a store this size

Ryan Spidaman

Great service!! Specially from the new contractor desk employees!

Trevor R

Sadly not doing well with the curb side,, Got a call saying to pick up my order,,, drove 25 min to go pick it up,, was told it wasn't ready yet,,, sat for 20 min while they tried to "figure it out" I called back to say i was leaving and would come back,,, 15 min later i got a call saying it was ready,, i asked if i could have one of my staff pick it up in the morning,, and they wouldn't let me change the pick up name and it had to be me..... really disappointed and i wasted over an hour,,, this was the coles notes of the story but really disappointed in how little they seemed to care about their screw up

Scott Steinhoff

Excellent service in the plumbing department. The lady there answered all my questions and found what I needed.

Noah Jafar

We had a wonderful experience last week at Rona thanks to a young gentleman by the name of Dawsun. We were walking around the store looking for a department in particiular, and he had come up to us with such great customer service skills and asked if we needed any help. We asked some questions pertaining to kitchen cabinets, and he answered us very professionally and kindly. Some minutes later while we were at the kitchen cabinets area, he came to us again and asked if everything was going smoothly and asked if he could carry any of our items to our car. We've been to Rona many times, but we have yet to experience such great customer service like the one Dawsun provided us. I hope to see you there next time young man. Keep up the excellent work!

Caity Goodfellow

Looking at Gazebos, Eric was awesome figuring out the easiest location for us to do a pick up and the most cost effective way. Super friendly and super helpful!

E. Schpud

easy access, plenty of shopping....big store shopping..

Shawn Tooley

Clean store, lacking staff and selection.

David Williams

Helpful staff. Huge store! Tons of inventory and variety.

Helena S.

I did pick-up soil and manure at curbside. Well organized service! No line up, no delays. Good job, guys!

Eben Milad

Updated & well stocked. I like it

scott lockhart

Be ware of products in display (pro-slat in particular) being different from what you take home in the box, and customer representatives (Lorraine) pretending to be managers

April Mutano

Never again, brutal customer service

S Tipping

Rona Waterdown recently opened an Appliance section. Dina Moreira is their Appliance Sales Specialist and is amazing. She knows her products, gives great advice and most importantly provides EXCELLENT customer service! I recently had a delivery issue and she went above and beyond trying to satisfy my needs, including taking the initiative to take apart a dryer door and figure out how to switch it from a left to right hand opening hinge. Then she called me in and actually made the switch for me herself. She has been generous with me in so many ways during many different interactions. I would not hesitate to recommend Dina and Rona Waterdown for your appliance needs. Well done, and thank you!

Alexa Di Cresce

We ordered lumber a month ago and we were given a delivery date for a day later. It never arrived. After several phone calls we finally get told they never had the lumber to begin with and they marked our order as "delivered". With me initiating several more phone calls chasing managers, it has led us to STILL have no idea where our lumber is a month later. Extremely frustrating experience.

stuart Millar

Very helpful staff, made me feel very comfortable shopping at this store

Derek Batchelor

Was wondering around the store looking for the items I needed and was actually asked by a staff member if I needed help finding what I was looking for.

Kevin Schaeffer

I custum ordered steel roof 4 weeks ago and was not told that I could not get the drip stop till yesterday now I have to wait even longer to get my roof. Customer service is terrible, service staff said they were call me back and only one did out of four.

Matt S

Some of the worst customer service I’ve experienced. Ordered something for in store pick up.. 3 days later I called to see if it was normal to take so long, they told me they didn’t have it in stock. No big deal but making me wait 3 days was weird compared to other places that’s usually same or next day. I of course asked to cancel and that was complied with just fine but before I could say anything else they hung up on me. All with a rude tone of voice. I don’t like to complain about stuff like this because it’s petty but this time it got to me.

Tracey Kraayvanger [Staff]

I would like to thank an INCREDIBLE paint department for the best support and guidance that I've had in the 25 years of living in this area!!! In particular, huge KUDOS go out to Christine and Louise who make this department so informed, smoothly run and helpful! I don't hesitate to use Rona for all of my paint and stain needs because I know that these two incredible ladies will give me the honest advice and sound technical knowledge that i am looking for... and they make me laugh alot! Thank you to all that work in this department, you are always friendly and helpful, but a special thanks goes out to these 2 wonderful Rona employees!!!

Mark Harris

To keep it short, I'm a regular customer with nothing but fantastic things to say about staff/store. However, yesterday I rented a carpet cleaner with the upholstery attachment. Couldn't use attachment as it was PLUGGED SOLID! Disassembled the hose/head unit, it was like unplugging your bathroom sink. DISCUSTING. Cleaned it out and worked great. Returned today and mentioned my unfortunate experience including photo. Very politely asked if there was anything they could do to lower my cost, the young lady at counter was super helpful and very polite. She found the manager and was told to tell me the machines were just recently cleaned and there is nothing she can do. She wouldn't even leave her office to discuss my concerns. Extremely disappointed with the manager's lack of customer service. UPDATE.........I just received a phone call with an apology and was reimbursed the full amount via giftcard (which I chose). It's unfortunate that I had to post such a negative review about a store the I frequent regularly, but I am very satisfied with the outcome and will continue to use this store.

Maggi Djurdjevic

This evening we were at RONA. We were looking for a bathtub. While doing some searching online, we found the same tub at Home Depot- albeit for a higher price. Knowing that we could go to Home Depot and they would match AND BEAT RONA’s price, we asked the manager; would you be able to save us a trip and match the price that Home Depot would give us? She said that they could. We then waited for 20 minutes for someone to come and help us, only to be told that the one person who was trained on the lift (the tub was high up in storage on the back wall) was busy with another customer and that they could get it down in the morning. We went to go speak with the manager again, and she was able to find someone to pull it down for us. Only once they got it off the wall, we waited in line for another 25 minutes only to be told that no, they actually can’t match the price that Home Depot would give us (all happening with the same manager). We don’t often shop at RONA, and this just reaffirmed our thoughts about why we shop there so little. We definitely won’t be shopping at RONA again.

Rahmat Khan

I bought some stuff on the weekend online with the tax saving promotion (WE PAY THE TAX) drove to the store 25 minutes to pick up my stuff the store had charged me tax on all my stuff spoke with the manager she replied sorry cant help u she surprised me with the fine print. She could have helped me in anyways to keep my business but she choose not to and cancel my order.

Dd Snipperton

Good caring staff that actual try to help, I recommend 100%

Spruceridge Farm

Disappointed at the customer service from this location today. I was wrongly informed that an additional order I made earlier in the day might be ready (since it was only adding a single item to another larger order that was ready). So I headed to the store for my planned pick up as scheduled later in the day. When I called the number for curbside pick up to explain, instead of making an exception since I'd come from out of town and was already at the store, I was told that it didn't work that way. Instead of making right their error, they said I shouldn't have been given incorrect information. I went home and will have to return to the store another day. I wish I could cancel my order at this point.

Renate Anderson-McIlroy

Had what I was looking for Nothing worse than driving 20 min and the store hasn't got what you want

Nicola Reed

Excellent customer service from Preet! She helped clarify many questions I had regarding online curbside pick up! She was so polite and nice to work with. Definitely knows her business. Will definitely continue to shop at RONA.

lauren adams

My first time there, an Associate named Preet came right up to me and asked how she could help. She helped me find patio furniture for my family and she cashed me out. Also, she found another associate named Nick to help put my furniture in my truck. Best Rona experience!

Or D

Many items out of stock, very simple items like single pole receptacle. Poor service, nobody around to help. Very frustrating, would prefer to go to Home Depot even though it’s further away.

Lonster Monster

Great place, just about everything you need.

G BRM

I ordered a product online, but was unable to pick it up right away. I called to cancel the order, but was told that it was already picked up. I asked to talk to a supervisor, but when he called back, the language barrier was so severe I couldn't understand him. He later emailed me, but obviously didn't understand the situation and wanted information that had already been given as well as much more. Knowing that I would not get a refund, I referred the issue to PayPal, who found in my favor. I dealt with Rona since only they had the product in stock, but as a Project Manager and a Construction Supervisor, I can say that this and other experiences have shown me that Rona and Lowe's (who own Rona) are so far below Home Depot in customer service and product knowledge that it's pathetic.

Sawatter

I had a return issue and asked to speak to the store manager, I believe his name was Gram. He was helpful and apologized for the misunderstanding and helped me to return my item and get a full refund. It's nice that there are still people that care and take ownership of a mistake without excuses

Matt Mobach

If there was a zero star option they would get it. Never more than one cashier no matter how busy. One time waited 10 min with no cashier! If you go in the evening good like finding an employee and the ones that are there either have zero knowledge or don’t care enough to even try to help. The only reason I ever go here is because it’s close to my house. If you have any other option don’t go here!

David Birkner

They wouldnt let me get my keys cut because they didnt want to wipe down the machine after...

Kenny Zhang

I would try not to purchase stuff through Rona due to bad customer service.

anas elashi

Very knowledgeable staff, friendly, helpful people

K R

Curb side pick up of studs.2 guys picked through and loaded my truck. Studs were all good quality and staff fast and friendly.

Derrick Young

I call they listen place my order for me and then I pick up.....what more can you ask for 10 out of 10

Chris Frasson

Olivia and Kaitlyn provided extraordinary customer service and resolved my flooring issue efficiently. These knowledgeable employees always go above and beyond. Rona Waterdown is the best hardware store around.

Bengin Resh

Absolutely disgusted by the way I was treated earlier by your staff and a supervisor. Walked up to the cashier & barcode was missing from my item, no problem I pulled to the side so she can serve other customers until they do a price check. 10+ min, no one did a price check. I walked over to the aisle to get another one with a barcode, only to come to the cashier & it’s scanning double what the price on the shelf tag was. Then she sent me over the other cashier which was a supervisor. She then tells me to wait on the side while she serves other customers until they do another price check for me. This is unacceptable customer service. I called the store twice before leaving this review as I am not someone to leave a negative review for any business. No one picked up the first time, 2nd time they transfered me to a manager, no pick up. Called a 3rd time & no answer. Immediate improvement on customer service is needed as you are not doing us a favour by working there.

ala al-kajela

I placed an order on line and picked up. Everything was seamlessly done. Professional staff.

Scott Payette

This store's layout always feels a little strange but they generally do a decent job stocking their shelves.

Brian Kane

I went in your store for the first time on Monday my day off to check out your gazebos I was greeted by a very friendly employee named Tyler who went out of his way to really help me with a lot of my questions and went and got me the item number really took care of me he's the reason I came back and then I dealt with Olivia and I can't remember the guy's name at the customer service desk they were both very helpful Olivia took care of me she got me one of your credit cards. She told me I qualified for a gift card because my purchase was $1,000 she took care of my purchase they just really took a one care of me I definitely coming back to that store best experience ever will not be going back to Home Depot again

David Choi

Fantastic service from Gloria! Super friendly and professional, helped me get my refund after there was an error on the store’s end.

maria faiazza

Called to see if a product was available to purchase Asked to speak with a Manager, she stated yes but Rona does not put items on hold but will check if item is on the shelf. Kept me on the line and was transferred to a voicemail. Called back again asked to speak to the manager and she stated no one is picking up at the department just checking if item is there and continuously kept me on hold. Then I hung up because I am not going to wait, I just have to go to the Rona. Wow great customer care no one could of gotten off their butts to check. Already this is the 2nd Rona with incompetent staff!! Great job!!!

Dean Paley

This store never ceases to disappoint. No staff to help and if you find one, they are exceptionally rude. We will go to Home Hardware or Home Depot before this Rona.

Jane Davis

Absolutely the worst service ever. Ordered Friday night for curb side pickup. Received notice Sunday morning that order was ready for pickup. Arrived at the stored and called to have order brought out to vehicle. Associate came out 10 minutes later with a pick slip and told us it is available in drive through lumber yard. Wait another 10 minutes at yard gate only to be told we have to get it at the back of garden center ourselves. Hubby goes in to garden center and has to go through 3 associates to actually find the product. How in any way or form is this considered curbside pickup?

Ash B

Service is excellent and store is very clean and neat. Prefer shopping at this Rona over others.

Mary Wiechnik

Great selection of pre-potted planters and garden flowers and vegetables.

Elan Jarvis

I had a problem with mold and white stuff on my cold room walls. Rona staff took the time to explain in detail what the stuff was (effervescence) and what I needed to do and grabbed the products I needed. It ended up being a lot more work than I first thought as I also had to treat and paint the concrete porch but everything turned out great. Thanks! EJ

Assad Wardak

A young gentleman at the plumbing desk was extremely helpful and friendly. He accompanied me to the customer service desk to check stock availability and then helped me all the way to the aisle to pick up the product.

Carlos M

Great service

John S

Very helpful staff.

Traviss M

The garden centre has great selection of plants to grow. Huge selection of veggies and fruits to grow

Catherine Timmis

93 % degrees and no one watering any plants and they haven’t been watered for days. Men pushing brooms and moving stock. I usually purchase several perennials here a year and saw so many plants so stressed in rock hard containers it was terrible. I spoke to a young cashier who couldn’t do anything about it. Please someone water the plants and take care of them!

james lake

Very helpful and friendly staff

jordanadams90

Very clean and friendly staff. Could stock more product tho

Ashley Smith

Hello! We went to this store the other day to pick up a few specific items that were in the sales flyer. I asked one of the salespeople, Preet, where to find one of the items. She stopped what she was doing to take us to the right aisle. Then an older gentleman Alln who works there took over and made sure we got exactly what we needed, calling in the help of a young fellow who went directly to the backroom storage to get the sale item we wanted. Then, at the cash, we met Preet again! She was very friendly, accommodating and honest. I loved giving my business to her. She was very polite. From start to finish a fabulous, personalized experience! I cannot recommend this store highly enough, and see no need to go elsewhere for my RONA!

Marek Rzeszut

Self standing place away from other buildings. There is active construction right beside it

john connors

Shame on you for selling 2x4x8 “select” studs for $10.29 that are warped trash. Waterdown is a nice small family community and you deal overpriced garbage, your time here is ending. Turkstra waterdown folks head there.

Denise Fogel

Always well stocked, especially on sale items. Easy access, friendly staff, online pickup service fast and smooth.

Steve Urwin

Ronald was the only one of the big three that stocked a solenoid for our humidifier. Thank you

kyle olah

Would give 0 stars but its not an option. Made an online order for cabinets. Someone at the store cancelled it WITHOUT telling me and shipped my cabinets somewhere else. I had to spend about an hour on the phone with 3 different people for them to tell me.

P Da

I found the customer service exceptional today. There was one particularly helpful clerk in the plumbing department. She knew her stuff and where to find it! Thanks Rona Waterdown for stepping up.

S C

The staff in plumbing is not at all willing to help you find anything. I went there on Monday and the lady working there stood talking to one customer for 30 mins about random stuff, didn't even acknowedge my presence to say I can help you in a moment or somethting. I went there the next day again to plumbing. The man just pointed me to find the part myself while he just stood leaning against the desk. I left without finding a suitable part. Just plain rude and unfriendly. I won't be going back to this location again.

War Mann

Clean friendly

A Petri

We shopped there 0ct 31st...great store and nice staff!

Kim Henderson

Staff are very helpful

David Pearson

Unorganized ,expensive.

Robert Thompson

Took 32 mins to get a curbside pickup. Will not be back

Jake English

Helpful associates and they allow dogs in the store

Mark Mainprize

Great store, good on line shopping

Hugh Fraser

Decent selection and prices. Friendly staff.

Ian Atkinson

The young assistant on the contractor desk was very helpful. The kids in the yard have no clue where anything is, I asked for a stack of OSB board to be cut, it took that long I ended cutting it myself, no one came to cut it, someone had to go and get snips. The yard is littered with skids and pt wood on the floor. It makes it very difficult to drive a truck with a 16' box around the yard. It seams no one cares and I was there for three hours getting material for my project. I had help for three minutes. The service here and set up is absolutely pathetic I will never go to this location again. Bad show to your contractors Rona

Tim F

Never seems to be crazy busy and the staff are always very helpful. There prices seem to be a bit higher than comparable items at Walmart and Home Depot, but I've been happy with the shopping experience.

marisa tessier

So disappointed ???? We drove 45 minutes to go to this store that used to be great. No supplies there to finish my craft room. No Insulation, no plywood or rough pine or any lumber products that could accent the walls. We miss our Rona store. Thought this one would carry what we need. On the positive side, they had lots of nice Christmas decor and Halloween ???? stuff. But unfortunately nothing for reno's. Isn't this supposed to be what they specialize in???????

Neil Carmichael

Quick and friendly service. The curbside pickup was painless would love to do it again.

Gail Cox

Horrible customer service. Over 209 pieces in stock of the product we were wanting and no one can find it. Asked numerous times, for service, very disorganized. Store not busy and a sufficient amount of sales staff on the floor. Very disappointed. Product was finally located on a top shelf on a skid with not one piece on the floor for a client to purchase.

Ben Skarratt

Online order says ready in 48 hours, took an extra day, wiring this review from the parking lot pickup after an hour of waiting for my order.

Jasbir Sohal

Good choice

LS Moore

I miss going up and down the aisles in this store, but I want to applaud how Rona has adapted to the pandemic with curbside pickup of just about anything you can imagine. Their system works smoothly, staffed by unflappable folks who are able to maintain a pleasant demeanour under daily pressure. Take a bow, folks. You are appreciated.

Tom P.

Friendly staff. Big isles and well stocked. Air miles as well.

B Ridd

Amazing customer experience! Purchased an pancake air compressor that came DOA & that I really needed to complete my basement reno. Called in & spoke to an associate(didn't get a name, but they were awesome!) who came up with solution to complete my exchange right away so I could keep my reno on track. These are unprecedented times for retail to service their customers, but these guys are doing right!!!

Jillian Dubois

I did curbside pick up super friendly staff that were ALL wearing masks and gloves

Sharon MacGregor

Helpful staff. Found everything we needed.

John Benoit

Staff is very friendly and helpful. Installation service is good, though not cheap.

KEVIN Smoke

If it was possible I would give a negative review. Once again this store continues to disappoint. I am aware that it is a pandemic and we are all stressed but the rudeness of the staff and the lack of accountability is ridiculous. This is the last time I purchase anything from any RONA.....The fellow on the contractor desk was an absolute embarrassment. Remember at the core of any retail business is customer service. I am not expecting you to bend over backwards but I am expecting respect.

S Corben

Cashier and floor reps were friendly and genuine. Had issues getting items from the back. Not the worst but had to come back another day for them as per Rona staff. My big issue is that they told us someone would get in touch with us in 24hrs for an install. 4 days later we got the call. Either communicate the accurate wait time or don't under promise timelines. Not sure if it's directly ronas fault, but not a great experience having to wait 4 days when they said 1.

Ron Murdoch

Found all what we needed. Need more checkouts.

Ingrid Malic

great staff that always helps when I am there.

Anne Wiseman

Edit: After my review, Gloria in Appliances kept my husband in the loop about when we could expect our fridge to arrive. We finally received our fridge on Monday, thank you Gloria for all your help....My husband ordered a fridge in November. It’s March we still have not received the fridge. No one has called us to update. We’ve gone into the store and called their warehouse and no one has given us any answers. Terrible customer service, we’re very unhappy.

Michael Greenwood

Do not trust their paint department. We asked which paint to use for painting some high traffic stairs and took their recommendation. When we got home and was ready to paint we read the can and it said do not use on floors. Rona would not accept the return even though it was they who recommended it in the first place.

Jillian “Jica23” Linn

Was leery to shop here again, after my experience last year but they were the only company to have my 2 step stair risers in store. Placed online order got confirmation. It states will be ready for pickup within 48 hours. 2 days later get email that order is ready for pick up showing quantity of 7 stair risers in my email and to schedule a time for pickup (an extra step that i have not experienced with other places) scheduled pick up for 9 to 930 am the next day as there was no slots available that same day. Got to Rona, was told to get in line at the lumber shop. Waited an hour to be told they dont have them? What was the point of waiting for my ready to pick up email if no one is actually confirming you have the item in stock?? A huge waste of my time on this gorgeous day. Should have had them shipped from home depot like i originally thought as i would not have stair risers. Unacceptable.

kathryn gordon

The worst customer service. Ordered 3 items online Tuesday . Was notified that my order was ready on Wednesday for curbside pickup. It took about 10 minutes after calling for the attendant to come out with one item. I then had to wait in the lumber yard line to collect the remaining order. After waiting in line for over an hour, I was able to collect the second item and was told to go to the garden centre for the third item. In the garden centre they explained that I should grab a cart, find my item and I could leave with it. After much confusion on whether the third item was actually in the garden centre, the seasonal manager found it. Almost 90 minutes of frustration and aggravation for curbside pickup of 3 items. I always try to support local but I won't shop here again.

Dwayne Richardson

Poor service. Waited for 25 min on the phone for staff to tell me if item was in stock. Eventually hung up. Not enough staff instore to be helpful.

Epicurus Opinionem

Called to follow up on an order that I placed online. Hadn't received the pick up email but I was in a rush. the staff volunteered to check it out anyway for me. Somewhere else in your other big box stores I've been hung up on inquiring about past online orders... Not these folks. They checked it out and actually made an exception since I was actually quite a ways away from home closer to their store and coming back another day/time would have been difficult. They picked it and brought it out quickly. Terrific service!

denise Zivanovich

We had a wonderful shopping experience at Rona in the paint department Thursday August 26,2021. Zach & Maddy (in training) were thorough and so helpful with all our questions and personal needs. They both went above and beyond in service. When unsure ...they took the time to 'find out' . We won't hesitate to strongly recommend Rona and especially this department based on our experience!! Thank you Zach & Maddy!! Denise & Joe

Christopher Merry

Perfect combination of small store service and large chain item availability. Preet was extremely helpful when I had trouble with an on-line order. She worked with me until it was completely resolved. And when I need something they don't have there is no trouble ordering it from another store and picking it up here. Great experience every time.

Robert T

Good to the lady in the contractor s desk great personality and very helpful

SANTI 9689

I ordered 3 items online , the web page says 2 hours for the order to be ready. I called 24 hours later because the order wasn't ready and the lady that helped me told me "sorry, the web page is wrong" it is 48 hours. I can cancel the order if you want. We have thousandths of orders she told me and yours is only one of them. Extremely arrogant person shouldn't be picking phone calls. Last time I order on-line in Rona.

Alana Watson

Waited an hour for our curbside pick up order that was supposed to be ready the day before...No one could tell us what was taking so long. Gave up waiting and went to Turkstra instead. Same order was ready in 5 minutes.

Wang Elizabeth

The cashier is rude. The cashier told the other cashier who was taking my friend to take double payment (we bought the same item) while I was standing at her counter, blamed me multiple times in front of other customers that I didn't tell her we were separated based on her assumption we were together, and without any apology after I pointed out she didn't ask me if we were together. I am not sure why I should deserve to be treated by her attitude, why.she thought she could decide my item should be paid by my friend without asking, and why she said "sorry" to the customer after me since she had to take my payment..... My guessing are: she hates her job, or my unchangeable Asia face, or both. That can explain all of my "why". Would make double thought for the future purchasing which store I should go.

Andy Hagen

Very surprised by the great quality of their plants. Also 10 gallon cedars are in great condition..they will not last.

Gail Taylor

Very well kept store. Helpful staff and good social distance practices

Bob & Leslie McNeill

Chick at contractors desk useless. No one knows where anything is, and when you finally find it there is only 1, then you have to wait 30+ minutes for them to drop more. No wonder why the store is always empty. Same problem the last 3 times I’ve been here

Kevin Poirier

Everything I needed and more. Priced right.

Serenity Now

Always an awesome experience Expertise from ERIC on pine on ceiling Great idea had built a toy train then stained Ceiling tiles are ugly more selection is required Thank you Eric always a pleasure shopping here with wonderful courteous staff Rona is our #1 destination when building or renovating an endless task.

Luigi Frassetto

Well, Canadian Tire on Fairview has the good app and the best turn-around time and best curb-side pickup process. They give you a response in under 24 hours every time, some time the same day. Their pickup process is amazingly easy and so fast. At the Waterdown RONA, I have been waiting 2 days for my order to be filled and to be notified. RONA needs a few lessons in how to properly staff this superstore and could take a lesson or two from Canadian Tire in customer service.