Reviews of Laundry Valet (Laundry)

Brett Simpson

This is the steakhouse of laundromats. Whether travelling or you're a local with poor laundry facilities; this is the place to go.

Ward Bond

They could keep clear records of who uses each dryer for instance the dryers all have names and they could keep a list of what name what phone number what washer or what dryer they use that way they should assign us dryers people apart from each other at the dryer so that since I can't watch my clothes they would be more secure cuz as it stood something went missing and I don't know where it went it was something that I opened fresh out of a bag it was hundred dollar pair of pillowcases and now there is only one

Gary Mah

Terrible - damaged my girlfriend's jacket from the dry cleaning service (see photo). They should have known to remove the belt before cleaning. Did not even offer compensation and just left a note on the jacket. Will not be returning. June 10, 2019 Update #1 - still have not heard anything from management March 17 2020 Update #2 - there was no attempt whatsoever by management to contact me. Everyone PLEASE BE AWARE THAT THEY MAY DAMAGE YOUR PRODUCTS AND NOT TAKE ANY RESPONSIBILITY!

Elliott Taylor

My first time in Laundry Valet was quite an eye opener. It is bright and clean and full of happy people all there to do something we hate, the wash. I live just down the alley from them on Jervis so it's like a one minute walk from my place. Mid-afternoon on a Tuesday and they were almost at capacity. I used a triple load and a double load machine to do what amounted to three very bulky loads of laundry. They run a complete cycle in under half an hour so you are not stuck there all day just to get clean socks. They have those huge gas dryers that can dry three loads at a time, and do it quite economically too considering the building I live in charges $2 just for one standard load. There are economies of scale at work here, if you bring in three loads at a time you will save money. They have given delightful names to all the machines. Washers have boy names, dryers girl names. I observed this to the owner and commented that life is nothing without whimsy. If you're the type to stick around while the machines work they have provided cozy sofas to lounge on. There is ample folding area too. One thing I wish they had was one of those tall poles with the clamp at the top that you operate with a foot pedal that aids in folding sheets. It is a drag trying to fold queen-sized sheets by yourself whilst trying to keep the ends off the floor. Because they are so great they are also very popular. As I was carting out my freshly laundered clothes back to my apartment I saw a guy towing a wheeled suitcase with one hand and soap/fabric softener in the other. I'm sure he had a short wait as the place was packed when I left. Since I hate doing laundry and have lots of clothes, I expect I'll be hauling in three or four loads down the alley at a time, and I will be back. Count on it. They're a class act. Check them out!

Jimmy Bates

Great laundromat. Clean, organized and staff is very helpful.

Thom Day

Have to say I been going here pretty much since they opened and they are friendly and more than accommodating !!! They are friendly and make doing a chore I hate doing; actually enjoyable.. I HIGHLY RECOMMEND this service.... Thanks to all the staff; you Rock!! Cheers Thom

MR LC

Gave specific instructions to not damage a $200 garment and even left a note inside of the bag for the company to follow up on. I received the garment and it was damaged beyond repair, highly disappointing as I made it very clear how to take care of the article of clothing. Although they e-transferred me the funds for the retail price of the garment, I felt they did not really consider how much that affects their consumer, who is entrusting their clothing with them as a service provider. Given the above and professionalism, I will never be using them again.

Zachary O'

One of the best places to do laundry in the west end! Fond memories of this place and excellent machines ! Washed clothes there for 5 years and always cleaned everything like new!

Jennifer A. Musgrave

The reviews are correct, just a great place that I feel happy to support. I love how they are solution oriented with little ways to make their service stand out. I moved away from downtown, tried to drop a few things into a laundry place at the corner of my block and the customer service was appalling (very snobby and rude to name a few things) so I left again with my items and made the trek to Laundry Valet via bus. Totally worth it!

Cleide Verni

Very kind staff, clean space and good Wi-Fi ????

Glenn Floyd

Very friendly staff , and helpful . outstanding place

Gregory Campbell

In need of a top-notch laundry facility? Look no further. Having investigated and used many laundromats, this place is without a doubt the best place I've come across. I've been doing all of my laundry here for more than a year for the following reasons. 1. The cost is very competitive to other facilities and is generally far lower than what is offered in apartment buildings (at least it is compared to mine and my friends places). 2. The space is always clean and tidy. 3. There is a good amount of machines with enough variety for small to very large amounts of laundry. 4. The staff have always been helpful, prompt and responsive. 5. You can feel comfortable leaving the laundromat while your machine is running.

multiservices vancouver

My Company use this amazing place and we all love it !!! big starts for this great people !

Eugene Ng

Found out they are currently shut down due to a fire. No sign when they will reopen as of March 29th.

Dave T

Highly recommend Laundry Valet. We used Laundry Valet instead of the hotel service. It would have been over $300 to use the motel service but less than $10 here to do ourselves. Washed and dried in an hour. All for a 20 minute walk, great staff very clean, plenty of food and coffee nearby.

Korean Spy

(Translated) Wash your futon here. If you have a lot of time, you can do it yourself, but at $ 10 to $ 12 I did not want to waste my time and asked me to pay $ 26. If you are worried because you are sucking the blanket but you can not wash it easily, please come and visit! (Original) 이불 빨래 여기서 하세요. 시간이 많으시다면 직접하시면 되지만 10불-12불 차이로 저는 제 시간 낭비하기 싫어서 26불 내고 해달라고 했어요. 이불 겉옷은 잘 빨지만 이불은 빨기 힘들어서 고민하시는 분들 꼭 가보세요!

David Waterhouse

Friendly clean place the staff were awesome

Ruthann Thorne

After traveling a week with 2 kiddos and 2 grandparents, we needed to do laundry....this place ROCKS, clean, great prices, and super friendly!

Quentin Beauperin

Nice staff, good prices, very clean and cozy atmosphere with great couches, Wi-Fi and outlets.

Ryan McGechaen

Great service, friendly and helpful staff and the machines are fast!

Patricia Petersen

Jim and Saba are great to deal with. We have been using their service for over 3 months and our laundry are always clean, neatly folded and delivered on time. They are always friendly and helpful.

Nathan Fralick

Always friendly and helpful and everything is always bright and clean. They have a wide assortment of detergents etc... and also have drop off service for laundry and dry cleaning.

carl olivotto

Good service and reasonable prices

もりしげる

(Translated) Since I want to put together as little luggage as possible when I go on a trip, I keep the clothes I bring to a minimum and use the coin laundry on my trip. So I used this laundromat during my stay in Vancouver. I can hardly speak English, but the female staff kindly responded variously and was able to use it comfortably. Thank you (￣ ー ￣) ノ. (Original) 旅に出る時、なるべく荷物を少なく纏めたい方なので、持って行く衣類も最小限にし、旅先でコインランドリーを利用するようにしています。で、今回のバンクーバーの滞在で、このコインランドリーを利用しました。英語が殆ど話せない僕なのですが、女性スタッフの方が色々と親切に対応してくれ、気持ち良く利用することが出来ました。ありがとうございました( ￣ー￣)ノ。

James Sutherland

Great Service and Price

Jeffrey Peh

First time here and staff were so friendly and helpful. Showed me everything I needed to know. Place is so clean and airy. Cannot be more impressed with the quality and service.

Peter Craig

Probably the best laundromat ever. And hands down best staff ever.

Peter Craig

Probably the best laundromat ever. And hands down best staff ever.

Abby Williams

My partner and I were visiting from out of town and needed to do some laundry and had the best experience here. Really nice facility, friendly and helpful staff, lots of detergent options for people on the road. Can’t recommend enough!

Kevin McFeeley

Nice, tidy, coin operated laundry. Really friendly staff. They will sell you detergents and offer change. 2 or 3 coffee shops in the immediate vicinity as well as a few local shops selling everything you'll need.

Zack Major

Good shop. Terrible attitude from the lady at the front. Constantly complaining about her job, slow to respond, never says thank you, chit chats about employer and customers, blasts her annoying music on the job really loudly. Really a hassle to deal with this person but otherwise the place is clean and convenient location wise.

Dom Maskell

Ruined my black jeans by shrinking them beyond repair

Nyjal Brownson

I love this place, friendly, clean, helpful and spacious.

Rohan Pais

Great staff and highly efficient machines.

Lisa Kay

This place is the best. Parking, drop-off service, nice staff, and it's super clean.

Abe Sanjakdar

Awesome dudes. Very friendly, great services, and not insanely expensive.

Mika Kalathil

I really like the valet service but unfortunately we lost a lot of clothes through this service. We worked out a deal that was semi-fair as they thought we were making it up, but some of those clothes can't be replaced. I work from home and am a homebody, I haven't changed outside of my house in years so there's no way we could of lost the clothing that disappeared over the duration we were with them. Since stopping the service the clothing disappearances has also stopped.

Lawrence Bembin

The place is very clean and not expensive...and if you happen to forget your soap, they have it there. I'll be back. Private parking in back big enough for my E250 long wheelbase.????

Brooks N.

Always had a great experience here. Am able to keep my soap in the back between visits, watch TV, play the courtesy house guitar (which the laundry lady plaus beautifully) ......aaaand do laundry in a clean place.

Derek Brenden

Cleanest and nicest laundromat I have ever been to. Love that they are open late for those late night emergencies. Owner was very personable as well. Tough to find a parking spot on the street but they have a small parking area in the ally right in front of laundromat.

Yana S

My first experience using dry cleaning. It was very pleasant. They cleaned my coat in a couple of days for only $21, removed almost all the stains that I had on it (it's light color so they had a lot of work).

paul james

This is the place for laundry. Really easy to get to from Down town. The facilities and staff were exceptional.

Pavlos Agelidis

Nice place. Clean and friendly. Good machines.

Paul Yi

Probably the nicest laundry place I've been to. The owner was welcoming and provided a lot of help. Very clean and modern. Will definitely come back again!

Paul Tshin

I was drying my clothes in the dryer...came back only few minutes later, after it was finished, " they " told me they need it ...so I explained that I was not happy about it....eventually, I have been told to SHUT UP... very uneducated answer for a business claiming to be professional!@!

Richard Chin

Awesome...

Jessica Bailey

This place is by far the best coin laundry I have ever used. I needed to do laundry half way through my trip in Vancouver (thank you campfire s'mores) and trekked through downtown to Laundry Valet. I was greeted by friendly staff that was helpful through out my entire time there. They made change for me and proactively helped me with the machines (the machines aren't particularly confusing but I happened to pick the only washer with a wonky door.) The WiFi and comfy couches helped the time fly! Also, the dryers were super efficient! 10/10 would reccomend.

Erez

Tight ship. Clean and everything works great.

Ryan McGechaen

Great service, friendly and helpful staff and the machines are fast!

Keyhan Alavian

Clean. And there is customer parking right in front. Big screen tv. And a comfortable couch.

Chelsea Waterton

My BF used to go to this Laundromat all the time before we got a washer. We would still go here for blankets or if there was just too much laundry and we wanted it done and out of the way. The owner is just SO nice and the staff are great. Everything is clean and the machines are new and efficient. We recently moved to Kits and of course with all the moving, hit a point where there was just too much laundry to do at home so we tried the Laundromat in Kits....NEVER AGAIN. I will be driving over the bridge into the West End again any time that I need to use a Laundromat. It'll totally be worth the drive and the bridge traffic!

Brandon Kraemer

Nice folks, super clean and excellent service at a reasonable price. Great for the traveling business person or tourist... or busy local.

Alisha Wild

Jim and Saba (as they introduced themselves) are exceptional business owners. I have a laundry room in my building and still choose to come to theirs. It's clean, the machines are new and efficient and the staff are always helpful and kind! It's like an oasis for us clean freaks lol! Thanks for always being great, Alisha

MacKenzie Knicely-Coutts

Excellent wifi, clean machines, and it looks brand-spankin' new. Also they have couches that are pretty comfortable, and they even have a bathroom available for customers. I'd definitely recommend going out of your way for this laundromat.

Lily Delgado

A nice and patient lady is there to help and suppport any first timers without coins, plus the prices are inexpensive. I’ll definitely come back to wash my comforter there! :)

Daniela Buzone

Great service

Ethan Anderson

Very friendly and helpful staff. Lots of large washers and dryers. Sitting area with couches and chairs. Staff can make change and sell soap for out-of-town visitors. Highly recommended.

Roland Haynes

Very helpful staff and powerful machines.

Matthew W

Meh. What’s the point in having large dryers if they don’t work. Ended up spending more than I do normally at my apartment laundry and still needed to hang dry everything.

coolsoeb

Very friendly, helpful and convenient.

Min J

(Translated) The staff are really friendly- The house I found while looking for a place to wash my shoes-^^ Depending on the material of the shoe, there are washable and non-washable shoes-I brought three, but only two were washable-^^ The staff was very kind and informed, so it was nice to be able to do well even though it was my first time coming here-^^ (But can I wash my ugg boots??@.@...) (Original) 직원이 진심으로 친절해요- 신발을 빨 수 있는 곳을 찾다가 찾은 집-^^ 신발 재질에 따라서 빨 수 있는 신발과 없는 신발이 있어서-나는 세개 가져왔는데 두개만 빨 수 있었음-^^ 직원이 정멀 친절하게 잘 알려주셔서 처음 왔음에도 잘 할 수 있어서 좋았음-^^ (근데 어그부츠를 물 빨래해도 되나??@.@...)

Josef u

Clean, kind, and affordable, what else can you ask for?!

Melissa Gutierrez

One girl working at the desk was just really rude and doesn’t know how to communicate properly to customers. Next you hire make sure your employees know proper customer service.

Manuel Lütgens

For a coin laundry its an awesome place. The staff is suuuuper nice and the prices are reasonable. For the same price as other coin laundries you get: + Newer Machines + WiFi + Parking Spot in front of the door (Attention its only the 2 most right places in front of the laundry) + Super Friendly staff + Cheaper Detergent/Softner - they are not selling sealed packages, wich are 2 or 3 dollars, like in other stores, they sell it from bulk + Comfy sitting area + At all the place is clean and bright Would def come again

Phil Davidson

If you are looking for a good overall place to do laundry, look no further. I have been going there weekly for the last 7 or more years. It's upbeat decor, cutting edge stainless steel washers and dryers, not to mention their very reasonable pricing. It's a family business run by the owner operators Jim and Saba. They are both friendly, outgoing and more than willing to accommodate you. Don't have to concern yourself with having the right change, loosing it in the machine, soap, bleach or fabric softener as they sell it. Lets continue to support Our Vancouver Community Owner-Operators. Thanks Laundry Valet for being their for us.

Nick Ochoski

We needed some emergency laundry done while we were staying at a hotel downtown after our 9-month-old got sick and barfed on basically all of his clothes (and some of ours). We called when they opened and we had our laundry picked up at our hotel and returned by dinner time. Everything was perfectly clean and folded; they even used baby-safe non-scented detergent. Amazing service and fair prices.

james brown

Very friendly service! And lovely clean place with a comfortable place to sit and hang out. They even have an acoustic guitar you can play

Lisa Firth

Very friendly and helpful! I would 100% recommend

Alex Christian

March 1 2018. Friendly helpful staff. Clean, well laid out. Do it yourself or drop it off. Excellent washers and driers in two sizes that take medium or large loads. Washers take 2 dollar coins so you don't need so many quarters. Sell small cups of wide variety of liquid detergents. It is not facing Davie St., enter the 1238 David covered walkway and go to the end, about 50 metres.

Stephanie McDonell

Warm, bright, cozy and friendly. Staff (and fellow customers) are super helpful and kind. Also, they have wifi which makes doing laundry during a freelance work day a breeze. Highly recommend.

erick Powers

Great place.

Fred Carriere

I actually got to meet the owner Jim Cordina. This is the most modern and clean Laundromat that I have ever been in. I washed and dried my 5 shirts and a pair of socks for $5.00. The hotel wanted to charge me $7.50 a shirt. The laundromat is located on Davie street. Well within walking distance of any hotels located on or near the seawall. I hope you get to meet Jim, he is a very interesting man to converse with. Ask him about his Jaguar car (s).

Ainslie Rinfret

Great staff, very clean and comfortable interior. I think the prices are pretty good too! I did all the laundry I could carry for $8.50.

James Henderson

Very friendly and helpful. I was just visiting town and needed a laundry done. They made everything easy and quick.

Jonathan Malton

If a laundromat ever deserved a great rating, this would be it! Clean, friendly, helpful, comfortable. (I only used the coin washers & dryers). And a coffee shop right next door.

Nick Crouch

Convenient & efficient..

Dale Oreilly

Service is great! But with covid closing all public bathrooms some people are rude!!!

Andrew Bosio (Wolf79)

It's an OK place with free Wi-Fi large dirtng area TV and detergent for 1dollar. The washing machine look new and clean and a small load costs 2.75... Can't complain. Also has parking in front if u don't want to mix... With the pool in it.

Edgeworld Pictures

This is the cleanest laundry mat I've ever been in. I have no fear using their machines and the dryers. So many of the people who work there are multi-lingual which is really helpful: English, Japanese, French, and other languages. The best place.

Kate Hoolahan

We visited this laundry service to have a few items dropped off and cleaned/dried as we are just visiting Vancouver for a few days and didn't have the time to wait around. We don't often use laundry services as we are from Australia, and had a few questions that may have been confusing due to us using different terminology. We spoke with a man who spoke to us in a patronising manner (laughing/smirking at our questions regarding sorting and dryer heat, general dismissive attitude towards us). This made us feel quite uncomfortable and caught us off guard as we had not experienced this level of rudeness in an otherwise friendly town. We were so taken aback we had to walk away, luckily we were able to find a much more friendly and accommodating service not too far away.

Aidin Foroughi

Clean, reasonable prices, friendly staff, they got free parking comfy couches to sit around while your laundry is being done, plus powerful washing and drying machines.

Marie Robitaille

(Translated) $ 32 for 4 large loads! Very clean and machines in good condition. Friendly staff! (Original) 32 $ pour 4 grosses brassées! Très propre et machines en bon état. Personnel sympatique!

Matt Mayer

This Lady is Awesome she Will not send anyone that shows up away even if they're only open another half hour she will stay and help you and will not take a tip cause she's so humble. Thank you for staying late and working overtime even when we said that we would hang dry them at home. She insisted that we got our clothes dried properly she wouldn't have us leave without finishing. She helped us load the machines and pack up. This lady needs a raise Thank you from My Girlfriend and I.

Alina Tuck

Awesome owners and atmosphere!

Michael Voline

I had pretty horrible experience today. I asked for a full service laundry meaning that that it would be transferred to the dryer for me so that when I come back everything is clean and dry. After waiting an hour wandering around, I go back to find my cloths soaking wet still in the washer. The lady claimed she thought I wanted to dry it myself - maybe I wasn’t explicit enough when I asked for a full service. Ok fine, I can forgive that. So I put my cloths in the dryer for 30 min and when I’m back in 25 min to check on it I find my cloths soaking wet sitting in a basket right next to the dryer. Turns out the owner took my stuff out of the dryer 5 min after I left because she needed it for something else. I spent almost 2 hours there and ended up with wet cloths. And the most frustrating part is that the owner insisted that I pay full price for the washer and dryer. I just wish there was another laundromat in the neighbourhood to compete with this horrible establishment.

Dmitry Nechvolod

I brought them white shirt and white t-shirt for cleaning. I have to go back now because they did not even bother cleaning it properly. I'm really disappointed. Looking at the reviews this place is really good, but the service is bad

Sam Ross

Service was terrible... They lady behind the counter was cold and unwelcoming even mad that I asked for quarters considering there was no machine to do it through. I made myself a coffee which was keureg or how ever you spell it and there was no cream milk or coffee mate and when I asked if there was any she rudely asked if there was any in the fridge and I replied no and she's like "obviously we don't have any then" so I'm done with this place I'll walk the few extra blocks to the other one. So unimpressed....even the tv's weren't turned on, the place is a joke. I gave it 2-stars because at least the machines worked.

Larry LaRose

This is my new go-to place for dress shirt services. Reasonably priced, fast and great value (cost) - the service is very god too:)

Michael O

Very helpful, very friendly. It's been a looong time since I last used a laundromat. Owner was super helpful in explaining exactly what I needed to do. I had no local currency either, which was ably handled with zero fuss.

David Arzt

Fantastic, helpful, very nice staff. Great location. Thank you!

Paul Humchitt

Very nice

Patrick Donovan

The owner stayed late so I could do my laundry. She did not need to and should could have given me the boot but she was kind enough to let me finish my clothes. I truly appreciate it. The store was clean and all the machines were new and in good order.

Monique St. Marie

Clean, helpful and friendly staff.

Rebecca Staynor

Great laundry machines and prices. Had an issue, which I wrote in my previous review, and they addressed it.

Henri Pellicer

Clean and confortable. Gave it a four star because, in comparison to others, their machines work, the place is relatively spacious, and the it’s confortable to wait for washing/drying to get done. They also have a good selection of normal and high capacity machines. Doff off service is available. Did not give it a five because of very limited parking at the rear. Street parking available on David but it’s not cheap. To the detriment of users, staff use many machines for the use of drop off clothes, greatly limiting the availability of machines, especially if they start reserving machines. This is somewhat frustrating since the place is well known and has numerous clients.

Paul Taylor

Extremely helpful and friendly staff. We had 12 days of laundry to attend to after cruise ship and train travel, and these people made it so nice and easy, I can't recommend them highly enough!! Definitely "tourist friendly"!!

M Noosa

Very clean and great waiting area. No BUMS when we visited.

Jay Gunanoot

Wow a guitar even! Noice!

Brenda Quick

I have washed and dried my comforters here, a few times. Always clean and I like that they have different sizes of machines. It's also nice to have Melriches a few steps away. Unfortunately, it is hit and miss with employees. They do their job but are often not customer friendly.

brent nishiguchi

I best machines in the west end! When is it gonna reopen?!

Blair Chancey

(Translated) Nice clean facility (Original) Nice clean facilitu

trout479

Great, clean, attentive place to get some clean clothes for the next adventure

Justin Davis

I've used laundry valet 2 times now and it's an amazing laundromat: it's very clean and the washing machines and dryers are well kept, high quality machines.

Jim Cordina

We are open again!!!! Thanks everyone. Come and see our newly painted and newly floored beautiful laundromat.

Ian Falconer

Friendly, clean and reasonably priced. Good waiting area.

Debbie Wilson

Very lovely lady working there who was very helpful, its clean and well presented, easy to find and all nice people using it. They have a nice seating/waiting area with couches and drinks, very well thought out.

Youna Chung

Love the people (owner) because they are friendly, and trusting. The atmosphere is different then any other laundry service in the area, it differently not your typical. It very clean, has wifi, gossip magazine and a relax environment where one can go to study or catch up with friends while doing their laundry

Fabio Gomes

Good equipment and good waiting space.

Peter Portka

This is hands down the best Laundromat in the lower mainland. Extremely friendly staff, great machines, nice place to relax while you are waiting for your clothes to finish. In addition to that, they are very honest people who try to help out in any way!

Hector Gil-Leyva

Newest machines and better prices in a 20km radius. Not a relic from the 90's

Stephen Shuminski

I was treated as though I was nothing. I am homeless. I am human. To this business I am not worth of either. I will put it out of operation.

G J

Quality Dexter machines. Clean, fast washers and dryers. Friendly staff.

Patrick Montgomery

Best laundromat I have ever seen. Staff, very helpful. Machines, clean and shiny and the whole place is very clean and modern. Very cheap also

Hector S. Sierra Diaz

(Translated) Excellent atention (Original) Muy buena atención

Alina T

Awesome owners and atmosphere!

Mark Hayward

Really helpful and good value. Needed a quick wash whilst on vacation.

Photis Sirounis

Always clean. Always helpful staff. Great machines that are well maintained. A business that really cares, is local, and I'm proud to support

Irene Iglesias

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Candy Wills

The first time in there, the staffs are very helpful and friendly. The price they charged very reasonable. Definitely I will go back again.

A Singh

A well organized laundry place in Vancouver downtown Vancouver. They also offer dry cleaning services. They also offer wash, dry and fold services. Amazing and wonderful customer service. They were really helpful. I highly recommend this laundry place.

K L (KaEl)

First time in Laundry Valet. Never had been before in a Coin Laundry but the owner was really friendly and explaned everything easy to understand. One mashine costs just $2,50 so it´s really cheap and simple to use.

Jeremy Thayer

Good service

Jay Kumar

The staff here are absolutely amazing!! Really helpful and very reasonable prices! Best Laundromat I have been to in Vancouver. Thanks for making this New Zealander's stay a memorable one! U Canadians rock!

RUFF STEWART

So glad I found this laundry gem. Very clean and comfortable place with new machines and driers. Everything worked perfectly and it’s all is very well maintained. The ladies who worked there were super helpful and friendly. Wi fi and a comfortable area to sit, makes this place well worthy of five stars.

Pilar Guinea

WARNING THEY LOSE YOUR ITEMS! I used their pick up/delivery service for a few months and at first everything was perfect. Then they lost my favourite dress. I should have cancelled them but I understand we are all human and make mistakes now and then so I continued using their service. The last load they did for my partner and I they lost 11 of our items! After reporting the loss to the staff the owner took 3 days to respond to us and made it seem like it was somehow our fault. She suggested we left the laundry outside our house etc. Clearly there is a problem with their management because if she had actually asked the staff she would have known that we live in an apartment and every time there was a pickup or delivery either my partner or myself would meet directly with the driver. They only ended up giving us 1/3 of what was lost after a very unpleasant ordeal. Honestly just a horrific experience.

Susan Palaia

Really nice people and very clean.

Barney Corwin

Laundry returned-neatly folded and stacked. Picked up at our hotel promptly and returned before 5 o’clock. Very nice people to deal with and very good at what they do. Highly recommended!

Nathalie John

(Translated) Great hospitality, very clean, fast, it's really a great place! I had never seen a laundromat like this! Bravo !!!! (Original) Super accueil, très propre, rapide, c'est vraiment un super endroit ! Je n'avais jamais vu une laverie comme ça ! Bravo !!!!

Myriam Messaoudi

Unfortunately I cannot speak to the quality of their work as it never got that far. I called to get a price for a service and the lady that answered was unsure what they charged as such I decided to send an email to the email address provided on their website and received no answer. I followed-up on my email as I hadn't gotten a response after a few business days had passed and still nothing. They are unresponsive which is quite disappointing for a business.

Ray Ray (Ray Ray)

Not that I visit Laundromats very often but this is by far the best one I've ever been to, super clean, beautiful floorboards, leather couch to relax on, all the machines are new (or at least look that way) and even have their own names... very affordable and high quality. And Jim, the owner, very friendly guy, chatted to us and discovered we were tourists visiting on our honeymoon and recommended places to go to, places to eat, etc. even for our future destinations! Do yourself a favour and visit Laundry Valet!

Edurne Bayona

Staff is super friendly. There is wifi, some books and magazines, a guitar and some pop you can buy there while waiting for your laundry.

Ellen T

I just went to the laundry valet for the first time today. I'm so impressed. Really nice, bright, clean space with comfy sofas, great machines that do the job quickly, very reasonable prices, super-friendly and helpful staff. I was please that they took debit, and they were even willing to run a tab for me and charge me for the final amount of quarters at the end, so that I only needed to do one debit transaction. It was faster and cheaper than doing laundry in my building, and there's even free parking in the back. I'll definitely be returning. :)

Grant Caffin

Clean and tidy, helpful staff, quarters available. Busy enough on a Sunday afternoon, but still able to get machines without waiting much.

Don Schrodter

Been to this Laundry twice between Cruises. Found it to be an excellent laundry. Clean, tidy, efficient new machines of various capacities and friendly helpful proprietors. Made catching up with the laundry a breeze. Would recommend it to travellers to Vancouver needing laundry service. It's in the Davie Street shopping precinct across the road from the Davie Street Independent Grocer between Bute and Jervis Streets. Look for the blue sign outside the arcade.

Mitch

Best laundromat I've ever been to. The machines all work, everything is clean, the owner is extremely friendly, he even recommends how to wash your clothes if you're unsure

Jason Hodge

Good and clean laundromat. Cheap and easy to use.

高夘典和

(Translated) I would like to thank all the Japanese staff for their counseling, which I don't understand right or left every time, regardless of cleaning. ???????? Thanks to you, I was able to step on the ground in Japan with my son again. ???? Thank you ???????? (Original) 日本人スタッフの皆様、クリーニングはともかく毎回右も左も分からない私の相談に対応して下さり感謝しております。???????? お陰様で再び息子と2人日本の地を踏む事が出来ました。???? ありがとうございました????????

Sifat

Excellent place where you can wash and dry those larger items that don't fit in your condo's washing machine. The place ha a clean seating area and all of the machines are well maintained and 'new' looking. The place is a bit on the pricier side, I've always been skeptical about using other older laundromats out of the fear of losing or damaging expensive duvets etc. They have limited but free parking as well, which is unheard of in downtown Vancouver. They definitely need to up their Wifi game. I was the only one here and could barely get 0.5 Mbps.

Shannon Martin

The laundrmat is really clean and the staff friendly. Definitely one of the best laundromats that I've visited. Much prefer these guys to the other laundrmat on Davie (cleaner).

Cop3mop Pinnock

The service is like home. Safe space that is clean warm and comforting. The staff make customers feel welcome. I highly recommend using their services. Friendly, polite, clean building, and space. Come and see. Cleo P

Linda M

The best laundromat in the city!

liliana faisca

I came in with 4 pieces to wet-clean totalling more than 80$. One of which was a dress with 2 lipstick stains that the employee assured me would come out with the wet-cleaning. Another, was a coat with a lot of pilling that I wanted removed, but the employee didn't quite understand what I wanted as her english was a bit limited. She suggested I write a note of exactly what i wanted and if there was an extra charge, they would add it to the bill upon pickup. I came in on Tuesday the 10th to pickup my clothes and none of the associates could locate my items. I was told by a male employee that the driver must not have dropped them off. Why was I not notified that my clothes were not ready for pickup by the date specified on my receipt? I didn't even get an apology for the inconvenience, I was just expected to come back again. I came in today to pick up my clothes and after inspecting my items, I noticed that my dress still had the two lipstick stains that I was assured would come out and my coat had not been de-pilled. The lady at the desk said that sometimes, without the chemicals of dry-cleaning, the stains won't come out and that the amount of de-pilling on the coat would mean I would have to pay more (which I already said I was okay with). Why was I not contacted about the stains of my dress so that instead of going home with a dirty dress, I could request to dry-clean it before I come and pickup my clothing? Why was my coat not de-pilled when I already okayed the charge? Instead, I am not even sure they cleaned any of my items because they all look the same as when I brought them in. I am deeply disappointed with the service of the Laundry Valet and I hope that when I come in a FOURTH TIME next Tuesday that they can redeem their rapport and compensate for my extreme inconvenience.

Thomas Luk

Clean facility and machines that work great. There is something relaxing about this laundromat. I feel peaceful being here

Harry Zhang

Ok

박병훈

(Translated) First time visit and very friendly. I used it for a long trip to Vancouver, but it's cheap and I love it. I recommend it. (Original) 처음 방문했는데 매우 친절했습니다. 밴쿠버에 장기 여행시 이용했는데 가격도 저렴하고 마음에 듭니다. 추천합니다.

Jeremy Fox

Very friendly staff. Clean and machines work well. Great price. I doubt you will find a better laundry

Jeremy Hobbs

I just moved to the area and have been in 3 or 4 times now. Always a great, clean, friendly environment. The owner's take the time to say hi, introduce themselves and make sure you have anything and everything you need. I actaully forgot my bag in there when I left and they kept it behind the desk for me. I thought for sure it was gone. I highly recommend them, amazing staff and a great atmosphere. Thanks!

Jason Krott

Fantastic service, very clean. Best Laundry in town by a mile.

Céline Darneau

(Translated) Very easy to access with parking right in front. Clean and efficient. Good advice. And open late at night. Perfect! (Original) Très facile d'accès avec un parking juste devant. Propre et efficace. Bon conseil. Et ouvert tard le soir. Parfait!

Joel Becker

Highly efficient and well run laundrette. Staff were waiting to help as we arrived, multiple sizes of machines, with soap and anti colour sheets available on a per wash basis. Happy to provide change as well. Only potential issue is you may have to wait for a machine as they were very busy when we arrived (we didn’t have to ourselves)

Thierry Guelou

I am not familiar with laundry and it shows! I found a very helpful staff and a clean place. Not expensive and conveniently close to a coffee shop where you can wait for your laundry a cup in the hand.

HIRO A

(Translated) I was taught this shop at the front of the hotel. About 10 minutes walk from Berkeley Hotel. Washing and drying were done with various help. Was the total price about 5 dollars? I was grateful for the reasonable price. (Original) ホテルのフロントでこの店を教えてもらいました。バークレーホテルから徒歩10分程度。色々手伝ってもらいながら洗濯、乾燥までできました。料金も全部で5ドルくらいだったかな？リーズナブルな料金でありがたかったです。

Dave Evans

Very friendly and helpful

Corinne Blättler

(Translated) Very helpful staff. Everything worked perfectly. Changing coins was no problem, detergent is also available. Good machines.Thank you! (Original) Sehr hilfsbereite Mitarbeiterinnen.Alles hat tip top funktioniert.Münzenwechseln war kein Problem,Waschmittel ist auch erhältlich. Gute Maschinen.Thank you!

ssh lee

(Translated) I used it well $ 1 for the detergent, $ 2.75 for a little laundry, and $ 0.25 for every four minutes. (Original) 잘 이용했어요 세제는 1불, 적은양의 빨래가 2.75불, 건조기는 4분당 0.25불이어서 40분 정도돌렸어요

Andrew V.

Excellent customer service, quick and prompt. Open late and reasonable prices. This is the best place, to get your alterations and dry cleaning done.

Rd Price

Good machines. Large. Water is hot. Place to park.

D Ng

My first time at Laundry Valet today. The place is clean and the washers and dryers are in good condition. The person there, Jim, was friendly and helpful. I recommend this laundromat to others.