We have all the feddbacks of real people like you who consumed the services of Valet Car Wash Brantford (Laundry) in Brantford (Canada).
At the present this business gets a score of 4 stars over 5 and this score is based on 127 reviews.
As you can see it reaches an feddbacks average is quite high, and it is based on a high number of scores, so we may think that the valuation is quite faithful. If people have bothered to evaluate when they've done well with the business, it works.
You know that we don't usually stop to give reviews when they are positive and we usually do it only if we have had a problem or incidence...
This Laundry is included in the category of Car wash.
Don't count on Valet being open when it is supposed to be. I've come multiple time thought the day and they just close or open late ... whatever suits their mood. NOT A PROFESSIONAL OPPERATION!
Best car wash you can ever imagine
Out of the way for me always spots on my car!!!! Hate the hours.
Car comes out with soap still on it
Great price but always busy.
Great value and wash quality. Especially with the extreme wash.
The latest cuts and modern hairdos in the barber shop Malek
Pretty much same quality as other car washes. Can't go wrong with unlimited washed tho.
Quick and reasonable wash for the price
Not a great interior clean also put floor mat on the the gas pedal that made it stick may have caused an accident
I have been not using valey's car service from 1 month. I called them to stop my subscription but nobody answered me and i tried too many times. They know in this pandemic, customer cannot go inside and if he/she will call on their office number they will not attend the calls this means they will.charge customer without providing any service.
Great first experience.
Paid $75. +tax For interior cleaning ... they used same rag for all cleaning ... had to clean all my windows within 3 days as the polish they spray for the dash cleaner mixed with 2 more cleaners made windows impossible to drive ... waste of time and money to have to clean it myself anyways ... ONLY positive thing was they did great on vacuuming my truck
Good car wash. But rfid tag reader is not great
Great job!
The prices are amazing! I wash my car twice a day everyday for such a great price!!
Wish they were open longer, the lineups are almost always long.
The car wash is great when it is working. I find every time I go there is something that has gone wrong. Either one of the spray nozzles isn't working, one of the soap dispensers has a problem, a terminal outside has been stolen, the system loses internet so it won't let anyone wash, or the system doesnt appear to recognize your profile and gives you only a basic wash. Just a few small things. Otherwise, it does do a good wash of my vehicle. Only wished they had more then one washer as at times - usually before work or after work - it gets to be pretty busy, with line ups to the road.
Thank you for reaching out and addressing my concern. Very friendly service.
First time there, staff very helpful and friendly. Line Moves quick and smoothly
Kinda pricey however $10 a month for unlimited car washes is nice.
It's always line for washing car. They need to open second car wash. Every time I come I tell myself Forget it. I don't want to waist my time waiting in the line. Probably we will cancel our membership
This place is amazing and is really reasonably priced...our plan is a max plan...unlimited washes...20$/month. And have lesser style washes on the same kind of deal. Recommended to all my friends
Satisfied with the monthly package. But most of the time soap will remain on the vehicle after wash.
It was very good. The Package I pick it was around $20.00 tax included for unlimited car wash. You can not go wrong.
Good value for what you get, however the rinse is far from adequate especially in the cold weather, while the salt is gone there is always soap suds left on my vehicle and they do not run off instead they remain on the car and freeze often making the car look just as dirty as before I went to the wash
Excellent customer service and a quality wash! Recommended for sure!
Great carwash packages at a reasonable price!
Absolutly the best place to get your car washed. Great prices. Great customer service. Love this place.
I went in for a car wash today and the machine that takes your payment was not working. The line up behind me was big and I could not back out. Two employees came out to assist and the one with the red sweater(sorry didn't catch her name) let me go through and informed that I didn't have to pay. Also was very kind and told me to ignore all the those other impatient vehicles/ customers honking at me to hurry up. After my wash I did go in and pay and they only charged me the basic wash. Very kind employees and would recommend this car wash to everyone. Thank you for your help
Extremely slow on the interior cleaning. an hour for a drive through car wash and interior clean. at one point only 2 employees cleaning cars. my car came out of the car wash looking like I had sprayed it down at home with water. still had black streaks and dirt that I simply had to rub with my finger and have it come off. I will chalk this up to an expensive lesson. I could have washed and cleaned my car at home faster, better and for a lot less money. No real benefit here.
Wonderful experience at valet car wash ! The staff and the managers, Jolene and Jen, are all very professional and friendly people. My car came out looking shiny and almost brand new. Very happy with their services ????
Excellent wash and service when first opened. Now seems to be closed at peak times...repeatedly closed in the morning before work, call on my way home from work to make sure they’re open only to find they’re closed, but ran all day. Why aren’t they doing maintenance and repairs during off hours to ensure the running for customers! Also their hours of operation changed, they’re no longer open until 8pm, which makes it difficult to go for a wash after dinner. Bottom line is now the wash is down frequently for maintenance and repairs. Maybe they should get a different repair company.
Nice service
Awesome Team, Great Service & Very Helpful For All Your Car Detailing Needs. Highly Recommended!
Mixed results on the recent services. I can’t say enough how great they did on the interior. I personally feel they went above and beyond with the time they took inside.The opportunity was with the outside cleaning. I got the top package with their drive thru exterior car wash. I went through twice and it still didn’t get the job done . I ended up goi g to a coin wash to get it done right. I will go back for interior work but not exterior washes in the future
I recently took my car there and I thought everything was ok until I returned home to finish drying off my car and realized that the Factory Installed rear spoiler had been damaged from one of the side mounted brushes. It apparently got caught on the edge of the spoiler and in turn split and cracked it. I immediately returned to Valet and informed the Asst Manager Nathan of the situation. He went out an took pictures of the damage and proceeded to write out an Incident Report for their records. I have since ordered a new Painted Replacement and had it installed at Brantford Kia. I took in the Complete Bill to let them know what it cost Me, to at least see if something could be done in regards to helping me out with some of the expense being as it was a Factory Installed Option not Aftermarket. Nathan then took that to the Owner and they agreed to Refund the Total Cost of the Spoiler to assist in the Cost. I was treated with Dignity and Respect from day One from Nathan and the Owner of Valet Car wash. I will continue to take both of our cars there for Service. I have been a Member there since they Opened.
Best auto wash in city! Mgmt is starting to realize some people are abusing their membership by going in with a clean car........wasting slot of time for those that want there car cleaned.
I got a 70.00 interior wash for fathers day. They did not even have the common sense to clean the floor mats. They were were all covered in white salt front and back and they thought this was clean. I will never take my car to get cleaned by their staff again.
Excellent interior cleaning for a reasonable price. I get the basic light interior clean with trunk for my minivan every 2 months and they do an excellent job. Customer service has improved in the last 2 months as well!
Great service, friendly staff!
Experience at valet has been great up until this point. Took my car through for a wash and driver mirror cover was broken off. I immediately showed the staff and an incident report was filled out, I was told I would be contacted to rectify the issue. Haven’t been contacted and I went back in to ask what’s happening. Was told to come back when the site manager is there. As far as I know nothing has actually be done to fix the damage. Valet is great until something goes wrong. If your vehicle is damaged, good luck.
Get prices for car wash. Does excellent job one my truck. However if you have a jeep tj not so much as they shut some brushes off due to rear tire
Had my van detailed 2018 . Pretty good job . Staff is friendly and accommodating. ????????????????Update Dec 2 2020 . This is the 5th time in the last month or so using the wash . I complained 3 visits ago when lots of soap was left on my van .The girl on the phone said maybe u went b4 it was dried . I said the car before had soap too thats why I checked . She put me on hold and said when she came back ...nope didnt see any soap on the camera. Today I stopped after my wash went in and told her my husband and I were in last week and the wash seemed way slower. She said oh no its the same we cant change the speed so I brought the lady out to show her . As were walking she said I dont know why there would be left over soap because we literally just slowed everything down a few days ago.???? I said what? ????you just said you's didnt do that ....no response .So she continued and looked at my van . I showed her all the dirt and soap . The response was ya your always going to get that . I do with my van. She continued to argue with me saying well go through again thats all I can do. Except trying to convince me theres no one to report to. I said Im talking about my van and my service . She would not tell me who was in charge because she would lose her job. I pay for premium service and this is ridicules lied to and made to feel like Were the blame. Theres no accountability at all. Dec2 2021 Another stop at the wash and its closed at 430 pm . I went throgh 5 days ago and my van actually was clean and shiney . Which tells me the other times are probably not premium washes ????????
My family subscribes 3 vehicles here which, in my opinion is a waste of money! Soap is always different and it should be consistent!
Best car wash options in Brantford.
Poor service, machines not working right, where you pay for the wash. When you have an RF tag from another wash. It completely screws the machine.
25 bucks a month for unlimited wash is a steal but it's never properly clean. There is always residue of foam on mirror...spots on windows. I just wish they sprayed water for 10 more seconds.
Great service
Had my front mats and carpet cleaned yesterday. They did a fantastic job and smelled so fresh afterwards. Trish and Jen were so friendly and fun. I get my car washed their often and will be back for interior cleaning. Very pleased.
Got there at 12 and it took til 2pm to finish!
My car was far from clean when I exited.
Good wash, like most touch car washes it will make micro scratches, especially on black cars, if concerned with that then you are better off paying for a wash from a speciality detailer.
Professional...Friendly...do fantastic work....short wait
I brought my car in today May 24th, 2019 around noon to have an interior clean done with special attention to my front and rear windows as there was a haze on them. Lisa Kendal, I believe her name was, did a very good job on my Toyota Corrolla S and I am very pleased.
Paid almost $80 for a deluxe detail on my car. They ripped me off and smiled the whole time. I was told they can't get to it right away because they are working on another car. My fiance drove me to Best Buy in her car and when we came back 20 minutes latter, we were surprised to see my car parked outside, in a handicapped parking space of all places . I went in and a cheerful young woman hands me the keys and says "all done". Manager at this point was requested, - how is a full detail done in twenty minutes - she was professional and offered to redo the detail after inspecting my car. Not a chance, I don't trust her staff at this point . A refund was given . Feel like they were intentionaly dishonest in this transaction and tried to steal from me.
Nice place good car wash last time I was here they hooked up a free wash for no reason..i will be back for sure...so far the best I found in the neighborhood...
Very bad experience. Signed up, and tried 6 times over 6 weeks - twice close, other times at least a 20 minute lineup. Went to cancel my renewal, which they did, but then I asked how long I have to go on my current month as they just renewed it on my credit card. The lady was very rude and told me it was immediate, even though I just renewed. When I questioned it she was absolutely obnoxious and said it was immediate and that it "was my choice to cancel, so tough luck". I was only going to cancel for a couple of months because I am travelling, but will NEVER go back.
For 12 bucks a month for car washes when i want. Cant beat that
They did an excellent job of cleaning the inside and outside of my car. It smells amazing as well now. Great job and very friendly service.
Guys...get your equipment running in Brantford! We love the quality of the wash, the price is great, but it's broken a few times a week. We're routing for you!!!
Very busy. Great service.
Cant beat the deal. $20 a month for 2 washes a day. Can be a 5-10 minute wait on busy days, but worth it for the price.
They really lack consistency on their work, had my wife's car detailed and it was a great job. Dropped my 2019 Ecplorer off for the day and when I picked it up truly disappointing. They don't do the outside of the car, clearly understand that but when you pick it up and there are finger prints on the windows door panels and trim areas from the dressing they use on the jams and interior trim, the exterior looked better before they started. I was on my way to drop off the car to someone who purchased it and I agreed to get detailed. I had no time waste so delivered it with smear marks and finger prints new owner no more impressed than me. Guys take some pride in your work step back and ask yourself would I be happy.
Car wash is very inconsistent. Leaves soap on the vehicle and sometimes cleans the back. Water pressure during rinsing is weak. Going to cancel.
Best car wash I have been to I just wish they would get a great interior cleaning monthly package like they have for exterior
Debating ending my membership. Everytime I pull up lineups out to the road. Maybe lose a couple interior bays.
This place is expensive but the wash and interior cleans are definitely worth it. The service is friendly and generally quick even though they are busy. The cars come out squeaky clean. That's really all there is to say. Great work!
Great value but didnt quite get the truck clean
Good prices
Great fast service.
Never took this service cancelled on the spot since June but have to call every month to get credited and each time they cant find my information but days later it is credited but withdrawn the month after do not use a cc with this company.
Great car wash , monthly wash pass is great and inexpensive.. only issue is when drivers dont realize they need a pass and hold up the lines.
Great place I signed up for monthly pass. I go early in the am from work never any lines
Cheap way to get your car washed frequently, but can be harsh on the vehicle.
As a person that loves having a clean vehicle, Valet Car Wash coming to Brantford was a pleasant surprise. Finally a wash that will let you pay monthly for unlimited washes instead of the others that charge you $15bucks each wash. Wish that the wash was touchless but nonetheless does a respectable wash at a respectable price. Wait lines are usually long but move at a constant pace and am usually out in 10-15 minutes at the busiest times of the day.
Great deals on the automated monthly washes.
Monthly car wash passes are great.
To the management: I love your car wash but since some weeks ago some cycles don’t work and the nozzles are clogged specially the side ones which rinses the windows and my car comes out half clean, I purchased the best package you have but am not really happy with the results after washes. Please fix the nozzles and make sure all cycles work. Thanks
I cancelled my membership! So went in today! To have a car wash for my husbands truck and noticed huge line out in the street to get in. Lines are normally fast and they reduced it down to one lane. So I knew it wasn’t going to be to bad of a wait. As I proceeded I had 2 big pick up vehicles ahead of me. So the sign they had set up could not be seen until I was up on it and completely blocked in I phoned when I seen the sign as I was now stuck between pylons there signs and other vehicles and parked cars and curbs! No where to get out of cue! She answered. I asked if I could pay at the kiosk drive through she said no. I said well I am stuck how can I get through. Did not want to leave vehicle to go inside in the line up! I am sure that would of ticked many people off! If I had seen the sign before I got that far in I would of definitely parked the car and gone in and bought ticket! So when I tried to ask her what I could do next I really didn’t want to get out and line back up behind another at least 10 cars after I had waited through 6 or more cars all ready. She hung up on me. She had complete sarcastic attitude right from the beginning. I was in a panic not wanting to be the one stuck holding up the line! I was asking for her help as I was passed the exit part and was now only 2-3 cars from what would of been my turn! She was completely ignorant towards me. Hung up on me. When I came in to speak to her and commented I couldn’t see their sign till to late she continued to tell me that was too bad! I was the only one that happened to! She then told me I could of jumped out the vehicle and come in to pay. If she hadn’t of hung up on me! I could of! Her complete tone was condescending. She was clearly stressed and overwhelmed and could not handle her job. Ex. Hanging up on a customer when they needed help and guidance. And then be completely hateful and lie to the customer about hanging up! I could see her! So I asked to cancel my membership ! She was acting polite at that moment but her tone was still clearly aggressive! I have had pleasant experiences her before but especially not today! That particular employee needs some serious customer service training and more training in her job. When a crisis happens in a company that provides a service. They need to realize that inconvenience flows down on their customers they need to keep running. Therefor hateful ignorant tones is not how you respond and hanging up on customers and then lying about it is beyond wrong. Tried to say she was cut off! She’s on a land line not cell phone. And she didn’t apologize about it either instead immediately told me I hung up on her! So she started our in person conversation immediately into accusing me of hanging up on her! I was asking her a question! Your company needs to replace this employee or give her lots and lots more training! She lost your company my membership and the membership I was going to buy for my husband for Xmas! Way to go employee of the month!
Very helpful very courteous and the car wash was very decent
I've been happy with the car washes. We were disappointed when they had closed the wash line 20 minutes prior to closing time and no one was in line.
Good value when everything is working. More often than not the equipment has broke down and one section of the wash.
Good and economic place to get car wash. A good place to wash your car daily with their monthly passes. However i dont recommend if you have expensive paint or vehicle. Because their washing bristles will cause minor scratches over time.
Really long lineup but the price/deal here is worth it!
Very impressed! Will definitely be coming back!
Monthly subscription is worth it big time my car gets fairly dirty often so I go a few times a week. Only thing I've noticed is there's often soap still on one side of my car other then that it's a good fast carwash especially for how busy it is
Its the best car wash in Brantford ... monthly pass is very affordable ... I highly recommend
VALET CAR WASH BRANTFORD Stopped to get my pickup truck washed. paid $14. I went to punch in my code & the young man come out and told me with my trailer hitch on there, I would have to take it off. I told him I could not lift it. it's a heavy trailer hitch. I said I would just turn around and go back and get a refund. he said no problem continuing to wash, but next time i had to take it off. I go through the car wash and half of my vehicle was washed because I had a trailer hitch on. I complained and was told they had to change the settings so the machine would not get damaged because of the hitch. EVEN AFTER I SAID I WOULDN'T GO THRU. They failed to mention I would get half a wash. Scam
Excellent service would recommend. The monthly subscription is well worth it if your always wanting to clean your vehicle .. especially if you work in construction
They use brushes and there is usually a big line up to get washed. They have an unlimited monthly special, so all the nimrods wash there car every day, even in the rain.... Go figure.
Carwash never cleans the back of your car properly, and you always drive away with soap left on your car
Fast and efficient..
I have 2 dogs and 1 toddler, so nice to treat myself to an interior cleaning every once and a while and I always go to Valet. I get the basic clean and am always happy with the result.
Leaves spots. It needs better dryers.
I’ve used the Carwash a number of time. But never used the service for detailing. Well due to an unfortunate incident with an unnamed fast food and a cold drink ending up all over me, my dash, my console, carports and me. Today was that day. Appointment at 10am, I meet this very nice Trish, who hair and nails are blue. I like it. I see my name on the board, I explain what happened and what needs to have special attention. She let me know that it will be about 2hours. Ok, no one mentioned that but. It’s all good, I’ll go home. Trish explained that it’s a larger vehicle, I added that I need the sticky gone. I arrived back at Valet, they needed a few more minutes. I could see Fiona, cleaning my truck. What an amazing job, I’m thrilled. No more sticky, no more odd smell. Completely new truck clean. BRAVO VALET, great service, great staff, great experience. Highly Recommend this service !! Thank you ???? Ede
Great, friendly staff. Did a great job cleaning a work truck for us.
Got my dad's work truck fully detailed here and was blown away! Turned out amazing! The staff really go above and beyond here to satisfy client needs!
UPDATE: shortly after sharing my experience I was contacted and offered to bring my vehicle back the same day. The action taken was quick and handled with kindness and understanding. I can honestly say that I would recommend Valet Car Wash after the exceptional follow-up and action taken. Thank you! Paid $146 for a 30 minute clean and completely mind-blown. For the cost the service was not to par. Noticed many spots that looked like they were missed/not cleaned at all. Considering it was only a 1/2 hour service, I am not surprised. Hard to believe quality work could be completed in such a short time frame. Trunk was completely left untouched (not vacuumed, mat not rinsed etc.). Other autospas offer similiar, if not the same service for same value and have proven to be much better quality work - which I imagine explains why they have a few week wait to get in. Pictures are just a few of the things I noticed right away.
Best car wash in town!
Amazing place dont matter how long the line is its still quick in and out well worth the money
Fantastic!! Well run,efficient and friendly!
They did an awesome job cleaning the interior and exterior of my SUV. I would definitely recommend them to anybody
Busy as always
I had purchased the ultimate car wash the most expensive one expecting it to do a wonderful job. But to my surprise when I came out of the car wash, it did not clean my car to my satisfaction. There was still bugs, bugs guts dirt tar, I was disappointed.
Low prices...great wash!
I got too many scratches from the wash , most embarrassing place to get wash from this place.????
Wash does a really good job, armour all applied to tires, unlimited washes all for 22 bucks a month ? Best deal in Brantford ! I've had my vehicles detailed with every level of service they offer and it's also good value. Every employee I've dealt with has been polite and respectful, I have not had any negative interaction with anyone who works here. Yes the line ups can be long but it's to be expected, there isn't a lot of real estate available. It would be great if a couple garbage cans could be placed out front where people stop after their wash to dry off mirrors. Keep up the good work !!
Hooked up. Amazing staff and management. Loving it
Its my pleasure to review the Suds outlet in Brantford! I had my F250 washed followed with the Ultra interior clean. Cameron did an excellent job greeting me and was pleasant and made me feel like they appreciated my business. Sonia and Trish did a spectacular job of erasing all traces of a long winter on the interior of my baby!! They never rushed and cleaned like it was their own. Highly recommended!! Adam Hunter
Quick and great job even when extremely busy.
Great job on the wash and the kid running it today was great, very friendly
Vary vary bizzy.
At Valet they take pride in their job and the staff are friendly
Very swift no wait time
The customer service is really bad ,, and the beating the car gets when going thru the car wash is damaging ,, to your vehicle,, don't waste your money here ,,
Worst car wash in the Brantford Don’t go there for any type of service
Expensive but it's good for the service. I understand they are busy, but they really try to cram as many cars through the wash as possible. At the end the drive off light never comes on, so people end up stopped in the dryer area. Cleaning service is great, but I wish they were open later.
At $160, it was at best a drive through car wash worth $15 and interior cleaning for $145.... I would expect incredible attention to detail which it was NOT. I'm sorely disappointed and have learned my lesson. When a vehicle is equipped with a moon roof, you clean it, windows should be cleaned and then rolled down a little to clean the edges. If your going to clean the door jambs then it is expected you clean the trunk jambs as well. All of this should be common sense. Clean the mirrors under the visors as well! Don't leave spots on leather seats! Pull down the middle console and clean it! I've been to other detail shops over the years, and this place was a true disappointment for the cost.
Just left there 10 mins ago. Machine wouldn't except credit card. They gave me a extreme wash free. Talk about looking after your customers. Thx guys appreciate it. Excellent Service !!!!
Well, I've had a membership for 6 months now. Everything was fine up until January of this year. Membership went to renew, but apparently they don't take Amex anymore so the sticker didn't register at the membership reader and I had to go in and update the card on file with a Visa. Ever since then it's been nothing but problems. The sticker never registers and I'm told the same BS about the system changed so they have to "update the expirey on the account". Apparently hundred of customers have this problem. There has been at least 2-3 people inside dealing with the same "expiry" problem every time Ive tried to fix it. We're going on 6 times now. 6 times in a row the reader didn't register. 6 times I've been told they've fixed it. Obviously that's not the case. If this happens next time it's cancelled. This is unacceptable and they don't seem to care about or even know how to fix the problem. Update: not to mention this place is always lined up onto the road. This isn't because they're busy (which they always are) it's because people are sitting at the terminals waiting to read their stickers, but it doesn't work because they're system is so bugged so an employee has to come manually enter a code. I've seen this happen to 3 cars in from of me now. Unbelievable.
Overpriced. Super rushed wash doesn't wash my truck or car properly. Doesn't dry at all. Tap to pay doesn't work at either machine as well
By far the best deal in town. It's a good wash. I prefer to dry by hand towel after I leave because the dryer's aren't the best. Yes, it does break down sometimes, but the Facebook page usually tells you when it's out of service and I think it's to be expected for any machinery that has cars running through it all day every day.
The first time I went there was amazing, this time the floor was still dirty, they didn't wash the drivers side floor like I asked.
Vacuumed and wiped the seats. Paid $71.05. Didn’t wash the car. I had to go to another car wash place to get a wash. Why would anyone go to this place and pay over $70.00 and don’t get the car wash? I was very disappointed. Never again.
Great deal on the monthly pass. Usually too busy and no ones got time for that so you have to plan to go during off peak times. Should be open later then 7 in the summer ..... 9pm!!
This is the best car wash in Brantford. It really gets your car clean. And the staff are great.
Not much satisfied with the service, always leave foam soap on the car. Still leaves water & soap after washing car. Dear team please resolve the issue for customer satisfaction.
Kinda pricey
The customer service was outstanding and so was the work performed by Gaven. He did an amazing job!
Customer service was excellent, don't know the name of the person but he went above and beyond. The system kept scanning the wrong package, and something was wrong with the machine. 5 stars for customer service though
Went 2 times and was told there was a 2 hour wait, I said great sign me up and I will be back in 2 hours, the rude little girl that could barely put her cell phone down long enough to talk to me replies, No you have to wait. I went back a 3rd time and discussed it with the Manager and she got me right in and did a great job on my truck and was awesome to deal with. She was very sorry for how the Employee acted and said if I had any other issue to let her know. Do not recall the Employees name but she had blue hair, facial piercings and was quite ignorant and was more interested in her cell phone than customer service! She is not the pick for customer communications I would say.
Needs a longer drying cycle. Super busy.
Thorough svc. Fair price
Performance was average. Staff needs to pay more attention to details. I spoke with the manager and she improved the experience significantly.
Awesome
It's a good car wash, but it gets very busy and wait times can be long.
Got basic interior cleaning. They do a through job. Vacuum, wipe down surfaces, clean glass. Comfortable waiting area. Wish there was coffee available, but there's a Tim Horton's across the street
Good service
Unbeatable prices for unlimited monthly car washes, friendly staff, and great quality exterior cleaning! Only suggestion is that they remain open later on weekdays (even 1 hour later).
Had a terrible experience...but...I judge a company on how they act after a mistake. After I had called about service issues I was told I could bring in for a redo. The phone call was pleasant and the manager was quite apologetic. Time passed(pandemic style) when I followed up to get the redo I had helpful friendly service. My van was dropped off and they did a fantastic job of cleaning. It looks brand new. Absolutely thrilled with the service.
Started using this wash for 5 months on an unlimited $20 package. They changed their policy in February to no longer allow debit card use. With the account number and attached sticker on my car previously I was renewing my membership every time I came and it ran out. Today I was informed that I paid twice for two $22 single washes well my account was not renewed. When I inquired regarding the fact that I wasn't notified or the many other ways they could let me know, I was told there's nothing they can do and then I would have to put it on the credit card. They offered no credit or no means to reimburse me for these washes. Horrible horrible customer service will never return again.
***********CHEAP AND RECOMMEND********** They have properly functioning equipments. This place is usually very busy throughout the week . Long wait time but always get good service though side mirrors for my car always get lot of foam even after high speed dryer . Overall satisfied with what they have to offer with this price budget ????
Not the best wash, but it does a satisfactory job. Often I am left with water spots and dirt on the back of my truck. Pricing cannot be beat for monthly passes. Staff is friendly.
Great place to wash your car
Finally the perfect clean!!! With the pass it's more affordable than you think.
Awesome people that work there
Cheap car wash. Generally no issues, but skipping part of cycle when it’s a big line up, to speed up the washing process .
Leaves slot of dirt on my truck
Best deal in town PERIOD! Unlimited car washes---my car is rarely dirty- despite the long lines, cars get through carwash pretty fast. Staff are always friendly especially to us regulars because they see us so often
Decent car wash but lately it's crazy busy and the quality of the wash has been noticeably sub-standard. I also noticed a significant price increase on the signs outside the entrance, hopefully that won't affect those who signed up for the membership at cheaper prices, if it does I'll likely be cancelling.
I just called the front desk regarding a simple question, wanna know where they required parking lot sign, it was nice one. The front desk was rude and asked me to call back next week at same number to talk to their manager Jack.
No acknowledgment when driving into car wash after payment. Should the attendant not check which package was selected to ensure that we are given the correct wash?. Interior cleaning was not any better. We were told that our vehicle would be the next one in (15 minutes). Then the cleaning would take roughly 45 minutes. We came back 1 hour later and absolutely nothing was touched. Supervisor advised us that it would be another 1-1.5 hours before they started on it, as another car was already waiting for four hours. Asked for a quick vacuum of only the backseat (dog hair), but was denied as they didn’t have time. The supervisor apologized and said “they shouldn’t have taken our car in” and gave a refund. No offer to reschedule or even some type of rebate for a future visit. Complete waste of time on our part.
I love Valet car wash! The girls are so nice and kind at the desk and they always do a good job. Usually I could never be bothered to leave reviews but they deserve one. They should make an interior cleaning membership! I would pay a lot every month for it!
The staff are very friendly, I brought my vehicle in for a vaccum cleaning l also wanted other stuff done but they were very honest and didn't just go ahead with it as l was told that l didn't needed that done. I was very happy with my vehicle once it was finished, they did an amazing job and l really felt my vehicle was clean.
I'm being selfish but I love it when it's not busy. There is ample space between cars in morning.
Had my truck detailed there before I sold it. They did a great job and the service was good.
Paid for the ultimate car wash but didn't exceed my expectations....it was supposed to come with tire shine but didn't shine my tires
Food was very average. Service was slow. Only craft beer. Etter spots to go to in Liberty Village
With the unlimited wash pass it is great to keep my truck looking clean every single day!
Very displeased with my service here. I have a brand new 2016 RAM and tried the place out. My original thought was to clean and protect my brand new investment, but instead I've been doing the opposite. The equipment used to "clean" my truck has been scratching it repeatedly instead. There are hundreds of marks from their equipment all over my vehicle and I am not impressed at all. If you go here regularly, go have a good look at your vehicle. Especially if yours is black like mine. Cut your losses, the management doesn't care enough about it's customers to do anything about it.
My car looks brand new! I love the quality of service that Valet Car Wash provides. They are always welcoming and always busy which shows that they are very well liked service here in Brantford!
Good Wash
Always closed for maintenance???
They were very friendly professional and knowledgeable. A great experience
Helpful staff ... car was ok just a little more attention to detail.
Excellent. I like it.
Very disappointing! Left my running boards, tailgate and front grill still dirty. Also any recessed area was still filthy (I.e. wheel wells and around lights). Save your money and go somewhere else.
Decent place, definitely does a good job washing your vehicle. It isn't a touchless car wash however, so I always fear that the rollers will break something like the side mirrors or something, but haven't had a problem. I signed up for the monthly plan so I pay like $17 a month and get unlimited car washes for the month. It is great!
Not much of a wait anytime l go and it does a great job
.Wish all the tools would work since i pay for the top of the line wash but don't receive all that it says so may be canceling my contract
The staff was very friendly and helpful. However my first experience with your car wash was not as good. After finishing my wash I had the inside cleaned as well. When I got to my mom's I got her to come out to look at the great job they did, and they did on the inside. But the car wash had left soap streaks all over my SUV, as well as dirt. It's like the water pressure wasn't high enough or something, cause I could rub the dirt and soap off with a wet one.. But we'ii give it another try, it was cold and they did have to close down 2 cars behind me, they said the water was freezing up or something, so maybe that was the problem. But they were so nice I'll try them again and see if I get better results. Thanks
Great car wash
Very good cordial service. Nice welcoming and comfortable atmosphere. Will be back
BUYER BEWARE... Price seems great at first. After a few washes found paint scratches on my hood. Spoke to the manager Ali on March 31, 2018 around 11am (went through the wash at 9:30am) and was told there was nothing they could do. They would not even provide a receipt to confirm cancellation of the membership.
Each Time I Go To The Wash The Gate Won't Go Up So I Have To Look For An Attendant
Great customer service
Wonderful service and you can't even tell there was sausage bits on my floor mats and soy sauce in my cup holder! My car looks brand new and for a great price!
$225 I have paid. The highest price. Didn’t even clean the rims. Didn’t even clean the trunk. So disappointed the mud still exist on the vehicle.
Highly recommend
My car isn't any cleaner then when I got there
Yet another great wash from Valet! Love this place staff is super friendly and the car wash equipment is maintainedand always cleans my car perfectly!!
Great wash good price can close without notice though
Best car wash in Brantford
Good wash, but sometimes equipment is broken.
The concept of paying a monthly fee to use a car wash whenever you want is fantastic. It means my car can be washed frequently in the winter, getting rid of the salt amd keeping the car looking good all summer.
I have been to a few car washes where they detail the interior and I have to say these guys know how to clean a car . First time i brought my car in, avg time I've waited was about 20 25 min and when I checked out my car, it was like brand new ..I was completely shocked how well they got into eveything ..I recently ended up buying a membership there and will be taking my car only to these guys from here on out. The staff are very friendly, and when its crazy busy they really try to accomodate everyone that is waiting. While I was there, a employee asked if he could take his lunch. It was almist 4oclock poor guy had been there since 9am and hadn't had lunch to try to help with the crazy rush they had yesterday with everyone getting their vehicles dewinterized and cleaned up. Felt bad for the guy but shows the dedication they have to their customers!!! i have already recommended them to a few friends who will be going there and checking it out.
Fantastic staff, double thumbs ???????? up to Lisa and Jen D for doing my car last minute
Clean. Monthly pass well worth the cost. Remember to take off your antenna
Absolutely WONDERFUL!!!! Jenn and her team are amazing!!!! I work on a Construction site so to say my interior was dirty was an under statement. My car looks like it is brand new and I just drove it off the lot!!!!! The price I paid was extremely less than I expected...they even did extra then what I asked for!! I will be without a doubt be coming here for all my cleaning/detailing needs!!! Thank you Jenn & Team!!!!
Great car wash. Quick in and out.
I love keeping my truck clean. This is the best place and their rates are affordable. Nice friendly people.
Very friendly staff.
I’m a regular customer to this car wash. I’ve had interior cleanings as well as exterior washes. The staff here go above and beyond to make sure your experience is as efficient and pleasant as possible. A special thank you to Nathan for fabulous customer service.
On Friday June 24th. I took my car too valet car wash Brantford location l had a film of something that appeared to be an over spray of oil or tar. The car was a mess. It felt like sand paper.They got all the over spray off and waxed the car. It looks like it did when it come out of the show room. Very very pleased. Thank you to everyone who worked on my car.
Expect to be lined up down the road .... ... As you're trying to be out of people's way so regular traffic can still flow, you can also expect one of their employees to repeatedly honk at you to get out of their way because they're late for work.
Ok
I have only been here a few times. Great service every time. This weekend was busy here but it was the customers driving that make this experience a bit untasteful...it is not a reflection of the acceptional service and friendly staff.
Love this place!
I JUST SIGNED UP THE OTHER SAY FOR THE MONTHLY CAR WASH AND IT WAS THE WORST MISTAKE I EVER MADE IVE ONLY GONE THROUGH TWICE AND THIS TIME IT SCRATCHED THE HELL OUT OF MY HOLE CAR EVEN THE TAIL LIGHTS, I DO NOT RECOMEND GOING TO THEM STAY FAR FAR AWAY FROM THESE GUYS OR YOU WILL NEED A NEW PAINT JOB (BRANTFORD) LOCATION
Great service and my car is always super clean afterwards
Great place. My card got recently compromised and so they gave me a months garce period until I receive my new card. Jen was amazing and super helpful and understanding. Highly recommend them.
Great service
Went here to get the inside of my journey done. Was told a price on the phone. When i picked up the car only the front and second row was cleaned. The third row and back was left untouched. I did realize on the web site that an suv was extra (while the car was being done) but none of the people stated that when I pulled in. I would have gladly paid the extra for a whole job but instead was left with a partial job. Very poor customer communication. I wont be using them in the future.
Always a long line up
Really enjoy going here. I have the monthly wash package. It is well worth the price. It is super quick to get in and out. Car looks great after.
Didn't quite clean my whole truck
Great value for service here, definitely recommend!
Excellent car wash
Had my interior cleaned and the outside washed turned out fantastic!
OK except never opens on time, 7:00am is 7:00am, not 7:05-7:08am. If something inside is broken it’s broken for months. Overall your car will get pretty clean, good value for your monthly fee.
First time in. Really good experience ...good staff and great job done on my car!
Price could be cheaper
Don’t go there. They don’t know how to speak with customers. They will make you fool, whenever you want to cancel your membership. And also if you ever call them to cancel your membership they will not listen anything and they also speak rudely. I don’t know who give them franchise of valet car wash.. “WORST CAR WASH”
Excellent customer service. Very good value for I paid for. I just didn't like the $50 cancelation fee. That's what I meant exactly: reactivation fee! It would be more reasonable if customers could use the service for 3 or 4 months and then cancel it. After that customers should be allowed to reactivate their memberships without a penalty. It is better for Valet because if I cancel my membership, I would never come back!
Great Deal
Need to run through the car wash twice to really clean the car well
Amazing crew very attentive
Great
It took the paint out of my car. And they didnt do anything about it.
Good carwash but soap is not always washed off
Broke down 2 times going through tonite 6 line up to th street went home car covered in soap unreal sometimes
Jen was great .love this place ????.
The staff there is awesome! They’re so polite and friendly and they did an unreal job on my truck and for an affordable price too!! I will definitely be back!!
Really impressed! Great job!
This car wash is AMAZING. My car looked phenomenal after it was cleaned inside and out. The staff was also very friendly and professional. I'm now a loyal subscriber.
Awesome work done on Interior and exterior cleaning!!
Called in to inquire about interior detailing, whoever was on the phone was great. Informed me the last car they take in was at 6. The call was at 545, asked if it’s ok if I come in right now since I was around the corner. Said it was ok. Came in, supervisor walked in 5 mins later looked straight at the clock and sighed 3-4 times while looking at the clock. Informed me he wouldn’t be able to do the more expensive detail. I was ok with that, just needed the interior wiped down and quick vacuumed. After I agreed to do the cheaper less time consuming job. He than informed me that I shouldn’t expect a clean 100% job. Said he won’t promise anything right now Dude, what do you mean!? Lol Anyways much more to these but I left unhappy and definitely not satisfied. Didn’t bother getting it cleaned because I wasn’t sure what the outcome would be. BS
Have been a customer of the Brantford location for almost a year and loved everything about it. When you have an issue...the Customer Service is terrible. Part of the car wash fell off and damaged my car back in May. I have reached out to the Manager multiple times. She has been very rude, unprofessional and has very poor communication skills when speaking to her. My car is still not fixed...very frustrating. I will never go back and highly recommend going elsewhere.
Does not clean that well.
The staff at Valet Car Wash are always very courteous and friendly. I've had Jordon detail my car the last few times and he's done a great job. Always am satisfied with their work!
The car looked like new inside and out. Will go again.
You pay less than $25.00 per month per car and wash twice daily if you can make it for a month. No more dirty car in winter...
My car was spotless! Love this place. Alex is a great guide, always friendly and easy process.
Great car wash. Love the monthly rates which allows u to wash your car as many times as you want. Never used the interior wash.
Great ????
Been using the unlimited extreme wash for over a year and love it.
Alex does a great job
I have always had a great experience at Valet Car Wash in Brantford. Very friendly and caring staff. this weekend I got the interior cleaned. What a difference getting all that salt and dirt removed. I have a brand new car again!
Best
Great deal if you wash your car often. Every car wash has a sign saying not responsible for damage. That does not mean they will damage your car (previous review..weird). Great car wash.
Car comes out soapy
Worst car wash i have ever visit.. they did not even listen what the customer is saying. They just cut my call, i tried several times. They speak very rudely.. really disappointed ... they should how to answers of customers questions... they want money, doesn’t matter the customer is happy or not... Not going again...
Great service...
I have taken a few of our fleet vehicles to Valet Car Wash. Every time, the job was well done, and staff were very good to deal with! I will be continuing to get our vehicles cleaned here.
Once you start going to Valet, you can’t stop! This place is amazing and always does a thorough job, even with the cheapest interior cleaning package! Jenn & Gaven made my kid friendly suv look new again !
Someone told me about Valet car wash because I always go to Barton St car wash in Hamilton. I stopped by and was greated by a lady named Jenna She was very polite,took the time to go threw everything with me about packages. She wasnt pushing anything on me VERY professional. Id reccommend it,the place is clean and well managed. I give Valet a 6 star rating
Great attention to detail. Very friendly service. Got the Ultimate package and service exceeded my expectations.
Management/franchise owner is the worst . Never will use the Brantford location. Treats employees unfairly. Will drive to any other location!
I had interior detailed on june 20th 2020 picked up truck still dirty inside ,didnt even rise seat to vaccum underneath. Would not recommend this place a waste of money .
Paying $14.68 approximately a month for unlimited drive through washes. Two washes maximum a day. Already has paid for itself the past two months. Felt pretty good about what I might be saving, that I even tipped the valet guiding you into the car wash. Note: I payed for the lowest deal....no extras
Sevice was exceptional
Excellent service and value
I got the deluxe interior clean with trunk clean total cost $67 at first I thought a little expensive but when I seen the finished product and seen the link the time they spent yet and that they’re $67 seems like a bargain it takes about an hour or so for them to do The deluxe interior clean but I was quite pleased and would go back again highly recommend it
It was good
I’ve been to this local car wash staple a few times now. However, this time they hit all the right notes. I was promptly greeted by Dawn which was very informative and despite their system being down remembered our phone call booking earlier in the day. I was originally going to proceed with the Ultra-Clean package when a considerate employee by the name of Ethan stepped in to explain how I would benefit from the Basic Light-Clean Package as my vehicle wasn’t nearly as dirty to warrant the upgraded package. It was a very personable approach; which I especially appreciate coming from a customer service oriented background myself. Jolene, assisted on the front-desk side of things and made sure I was well taken care of and that everything ran smoothly. Keep up the great work everyone. I’ll definitely be back soon!
Sometimes there's a line up but it usually moves pretty good.
Very fast and my cat is clean????
Best price for carwash in the city.
I am a new member and thought I would try the interior Ultra Clean and it was great ! Great attention to detail and did a fantastic job on the interior.
Is a great concept and it food a good wash. I just would like it to be 24 hr.
Friendly staff BUT they never explained how they operate. Not before I left my vehicle, nor upon pickup. My car was not washed. Later when I called, they told me I had to do it myself for liability reasons. But it's okay for them to drive it into the bay? I paid $158 just to have the interior cleaned and the carpet washed. What a rip off !! They advise I can go back to have a wash and they'll clean the tires. I will, but I don't recommend this place. Private places in town do the entire vehicle for less money.
Brantford valet is the only car wash I go to. They get my cars squeaky clean! Best value, professional, friendly staff and incredible results.
very quick service, car was spotless just like a new car again
Good wash. Long wait most of day.
The staff is not corporatating , don’t know know how to talk with customer, when I ask about the scratches I got on my car, the tasked rudely with me, they said that is none of our business with scratches, what the hell is that. Worst place I ever gone.????
If possible fold your mirrors before going in for a wash.
Very accommodating and friendly staff.
It wouldn’t allow me to make a comment yesterday since it had nothing relevant for me to select. I gave a 2 star because almost every single time I go the debit/CC isn’t working. I even went to the other machine hoping my bad luck was just at the one machine. I don’t see a call/help button so every time I’m sitting there waiting and waiting, waving my arms around and then honking for someone to just come out and help. It gets quite embarrassing and frustrating. So that’s why I gave a 2 star
Took my car in for the Ultra cleaning for the interior. The floor between the seat and console not done, or between the seat and door, still dirty. Everything looks smudgy and crappy. It looks like i paid my lazy teenager 20 bucks to do it. It cost me 70.00. I cant imagine what it would look like if i got the basic because there was nothing ultra about it. Im going out now to re wipe everything. I will not return. Staff was nice. Maybe i just expected too much.
Price was right, but did notice it did not do the best job and I had to wipe down car after to get the spots that were missed. Wish they had a spot to rinse my mats , was told they would for a price. I only wanted it for the winter as I enjoy cleaning my own car in better weather, so when I canceled I was told if I wanted to come back it would be $50 to start again, guess I am not going back.
Great job on the interior, was amazed by the work done and the drive thru car wash works great as well
Just wanted to say thank you to the manager Nathan for looking after us with our issue we had! He went above and beyond to take care of me and my wife to take care of the problem! Top notch service! Thanks again
Great value. Well worth the fee
Good car wash. The only complaint my hubby has is the hours changing. This is what i'm talking about.
For less than $15 per month (regular wash) for unlimited washes Up to two maximum per day
I bought a monthly pass today and after the purchase I was informed about their receiver hitch policy. Shutting off the brushes for the hitch leaves a totally unacceptable job. For the price of a single wash I might as well keep my pass for the month. Maybe 30 crappy washes will equal 1 good one. They say unlimited on the sign but It's only once per day. It's a total waste of money for someone using a trailer hitch. After going here for a month I'm finding that their trailer hitch policy is on the mood of the employee. Some employees treat the truck as a normal vehicle and no problem. Some employees pull brushes and do a poor job. Either way though a person should be told of their issues before payment. Over the Christmas Holidays they were closed way too often like many business but that's life. One day when I made it there 45 minutes before closing time with cars coming out the back end they threw the pylons up and told me they were now closed. I'm loving this place more and more. Today with the holidays finally over and hardly a truck wash this month I went down there and see they are closed again.I asked a detailing employee what their excuse was today for having the wash bay down she said it was was frozen, an act of God. That's a good excuse! With a 45 minute shut down period you would think they could purge their system to prevent freeze up. It looks to me like I'm not going to renew if they are still down today. I need my truck washed not a run around. Manual washes though wet and cold at least get the job done when it's time to be done not when ever.
Friendly service
Good experience as a consumer
Everyone needs a car wash!
Awesome! A bit of a line up but it is well worth it.
Easy in and out even of the line ups are a bit long. Car looks great every time!
Great car wash! It moves quickly the monthly passes are Great! And the equipment is kept in tip top shape ensuring my car always comes out clean
Fast in n out
Very nice job.
Great service great wash
Great car wash and staff . Always do a great job on the interior clean and very friendly.
Busy place. Monthly plans are a great deal.
Great wash at a great price ????
Doesn't always give you the wash you paid for
Always treats me and my vehicle right, good value for an express clean.
This place is amazing!! The staff is friendly and professional. They work HARD!! My car hasn’t looked this good since I drove it off the dealership lot. I have dogs and kids and they made my car look like I actually don’t have either lol! The rock music they crank is awesome!! Thank you!!!
Have a monthly membership and it's hard to get through. The line ups are crazy or it's down for maintenance.
I brought my truck in for the first time today. I did the Extreme carwash and Ultra Clean. I am so impressed by the job that was done. I have told family and friends and showed them my truck. Two have already booked appointments! Jen, Dawn, and Sydney were great, the two that were in the bay cleaning my truck I didn't get their names but a high five to them for doing such a spectacular job. I will definitely be back and be recommending to family & friends.
You cant beat the price to be able to wash your vehicle as many times as you want plus it does a great job. Anyone who owns a black car knows what I'm talking about.
I have OCD about car cleanliness so this is my Happy Place
Brings back great memory's that I really like this carwash
Helpful people and addordable service
excellent service , great staff
The staff did a great job my suv looks brand new. My hats off to the. Staff and a note about the young lady showing me around my car. Very professional.
Thing on the wind shield didn't work AGAIN. Girl with attitude came out after me sitting there ten minutes told me my account was suspended? Don't know why and now I don't care. Will not go back.
As much as garbage service you can say I wont give them 1 star ,I paid $67 for ultra clean service the girl didn’t even touch my dashboard finger prints on window glass no vacum can see clearly dirt on seats and screen .Man what you guys did for $67 .
Quick. Good. Inexpensive 60 truck washing for $18. Per month! Long box 8' HD. CREW CAB TRUCK OK. No dually wheels! Max hight 6' 6" ???
Thanks for a GREAT job, my SUV was immaculate. Jen and her employees take great pride and care . There was so much salt residue and dirt on the floor mats I did not think they would ever come clean. Fantastic job for the price, would not go anywhere else and would not hesitate to recommend. Kudos guys and thanks !!