Reviews of Apple Place Ste-Foy (Kindergarten)

Colette de Lottinville

BUSY place, continuous lineup when I was there, but the staff is as efficient as it gets and makes up for the wait. I believe these people are the best trained, they enjoy solving any of your problems.

Noah Edouar

Great store

Philippe Robitaille

As expected of an apple store nothing special and fine service.

Zied Kallel

Great service.

Aime Zana Lambati

Very nice

MD. RAMIM TANVER Rahman

English service available, dynamic team.

Jean-Philippe Bonneau

(Translated) Extremely disappointed with the attitude of the advisor who answered me for the repair of my MacBook Air. After coming back because he did not have the part in stock and being told that it would take 3 days to have it repaired, I am told that it is now 10 days and that I cannot return them. to wear after 7 days, question of being able to work between the moment when they take my computer in deposit and that they repair it. What do you think? The proposed solution: buy a new one and come back and report it later ... Let's see .... (Original) Extrêmement déçu de l'attitude du conseiller qui m'a répondu pour la réparation de mon MacBook Air. Après être revenu parce qu'il n'avait pas la pièce en stock et m'être fait dire que ça prendrait 3 jours pour le faire réparer, on m'indique que c'est maintenant 10 jours et que je ne peux pas revenir leur porter après 7 jours, question de pouvoir travailler entre le moment où ils prennent mon ordi en consigne et qu'ils le réparent. Que pensez-vous? La solution proposée: achetez-en un nouveau et revenez le reporter par la suite... Voyons....

6d0k1

Long

Amir M

worst service I've recived. what is clear is that the people who work here dont want to help you, they just want to find an excuse for not helping.

Emilie A.

(Translated) At each of my services, the service was impeccable! The employees are friendly and take the time to give us good advice. I also called on the services of the Genius Bar for the repair of my MacBook Air, and was told that everything should be ready within 24 to 48 hours. Less than 3 hours after my appointment, I was called to tell me that the repair was finished ???? (Original) À chacune de mes services, le service a été impeccable ! Les employés sont sympathiques et prennent le temps de bien nous conseiller. J'ai aussi fait appel aux services du Genius Bar pour la réparation de mon MacBook Air, et on m'a mentionné que le tout devrait être prêt dans un délai de 24 à 48 heures. Moins de 3 heures après mon rendez-vous, on m'appelait pour me dire que la réparation était terminée ????

Steve Gauvin

Excellent service !

Hardcorder Little

Nobody is serving me, even when they have tons of employees

Leandro Borges de Carvalho

Poor service

André Bentivoglio

Nicely greeted by the security agent at the store. Not impressed with the salesperson who showed me the apple watch band from the secret drawer and then quickly put it away. Wasn't offered to hold it on my arm compare it to my watch... Not quite the experience I was hoping for at an Apple store.

Francis R.

Waited 30 minutes to see someone to take my name to see another person 15 minutes later to have a very simple information.

Rebecah Freeling

Very friendly and helpful. Many of the geniuses speak English.

George Bell

Friendly, Fast, Reasonably priced repairs. Amazing helpful... and I'm a Google guy... Thank you Apple...

Poland Buck

Apple more like crapple. Bad service and they try to sell me stuff I don't need. 1 out 5, will buy the new apple product next year.

Martin Besner

Bon service ! Great service !

Remy Cherifi

Ordinary Apple store

nishad shimpi

If anyone looking for unlocked phone.. this is a best place

S Makvandi

some specialists are rather a businessman than a technician. They are not there to help you with your apple product problem, they plan to sell you as much as possible. I spilt tea on my macbook. The Apple technician took it to their lab, and after 3 minutes came back gave me a quote of 2000$ !!!!! he said almost all main pieces should be changed. I repaired my laptop at the same day somewhere else, for 150$ !!!!

Nicolas DiRac

Great service !!

Ariel Ho

its interesting to see how in quebec they sell french keyboards, hahaha

Moxe

Excellent service

Luka P.

(Translated) Impeccable service, Very clean and beautiful store, they sell quality products and the employees are very friendly! I highly recommend for all apple fans ???? (Original) Service impeccable, Magasin très propre et très beau, ils vendent des produits de qualité et les employés sont très sympathique ! Je recommande fortement pour tous fan de la pomme ????

Luz Marina Cabrera Suarez

Suddenly my iPhone I7 stopped recognizing the SIM card. I called Apple support and they tried to actualize the IOS. Finally, the Apple’s technician asked me to go to an Apple store and they will replace it for a credit bonus on another iPhone. The only problem, all the Apple stores are closed in Canada,

Sébastien Pepin

employees friendly and helpful but this model lack organization... you don't know who too talk to pick up an order ... and it's never the person you think it is

Damian Saliken

Great service get busy . The store was full of informative bilingual staff

Noor Nahas

Long wait, rep was not professional and didn't know you could do a data transfer between iphones. Reps don't seem to be educated in the products which is weird because apple has like 4 models.

David (Db Max Services)

Can we set it to... ZERO star? Worst everything i never experimented! (short line up tho) As a technician myself, all I wanted was a LCD screen!! (as per my boss request to get it fixed ASAP) 4 long visits later and a lot of hope, they gave me my cellphone back with my dead LCD saying that I need to buy a new phone because they can not test mine!! (at my 3rd visit, I called my self on that phone, at the front of them and it worked! so...?? Just get it done please, I don't mind paying 200$ but PLEASE do it. bam. done. finito. Ciao bye pis Marci tabarnak (mais non.... trop simple pour eux) AND, also, ummm... Where is my data?

Gabriel Ramos

I mean, it's and Apple Store

Anthony Benoit

Worst phone experience, constantly hung up... Their robot phone is NOT the Future; IT'S VERY IMPOLITE.

GrosYves

Great service

Juan Pablo Mo

Came here to exchange a product that was missing a sdcard. Service was quick and good despite covid, I felt so bad to purchases a GoPro set without the sd cards. Not apple’s fault. Cool staffs otherwise

Bob Gratton

Apple

Lei Lei

Only one Apple Store in Quebec City.

Remi Roussel

(Translated) I came to the Apple Store in Place Ste-Foy on a Tuesday at 1:30 p.m. to get information on iPads. When I arrive I will meet an employee who is on the waiting list to see some. He tells me it's okay at 5:00 p.m. Which does not suit me at all 3h30 later ... he tells me that it is better to make an appointment online before coming ... I find it really ordinary as a service to operate only by appointment .... I put two stars because the employee was courteous at least ... (Original) Je suis venu au Apple Store de place Ste-Foy un mardi à 13h30 pour avoir de l'information sur les IPads. A mon arrivé je vais rencontrer un employé être sur la liste d'attente pour voir quelques-un. Il me dit que ça va à 17h00. Ce qui ne me convient pas du tout 3h30 plus tard... il me dit qu'il est préférable de prendre rendez-vous en ligne avant de venir.... je trouve ça vraiment ordinaire comme service de fonctionner seulement sur rendez-vous.... j'ai mis deux étoiles car l'employé était courtois au moins...

Jean-Philippe Grenier

I walked to that store yesterday to buy. I know exactly what I want to buy: I'm not here to look around, I'm here to buy. So they hooked me up with an appointment for the next day. Even if I knew exactly what I wanted to buy, I had to come back later, that's how it works. Today, none of the items I wanted to buy were in stock. Not even in another color. Why don't you just tell your customers if you have what they want in stock instead of going through the appointment process ? Complete waste of time.

Francis Bourdages

Only one I visit, great place. Great service. Genius bar include

Shane Arcand

This business is excellently located in the city's high-end shopping center and offers good costumer service however, those wishing to see a representative at the Genius Bar, be prepared to wait a few hours.

Markus Sattlecker

Very qualified staff

Marc-Andre Frenette

The only apple store in Quebec city

fahime sokhangou

I wish I could give 0 star!!!!My iPhone X was stuck On Apple logo and I brought it to this store. The person who I met told that it is broken ( some part inside)and did not try to solve the issue!!! He just wanted to convince me to buy new Apple!!! He wasted my time and he wanted to waste my money as well. Hopefully, I refused to buy and I called customer service of Apple in Canada and the agent told me go to other branch. I went to ‘mWave sans-fil” Gallery de la capital and the operator did the reset factory and save my iPhone…why you do not hire specialists and do not appreciate customer time!!!

humdah alaneziz

when will re-open ??

Guy Berthiaume

Excellent service, very helpful and employees take the time to listen.

Ahmad Rastegar

It's the place that I like to go for decompression myself.

Samuel Blouin

(Translated) Absolutely disappointed with the service I have received since 2018. Even more disappointed with my Macbook pro. After not even a year of use $ 600 worth of repairs to be done. To finally have $ 800 to hand over a year later. My laptop has turned off and no longer works. My Apple adventure unfortunately ends here. (Original) Absolument déçu par le service que je reçois depuis 2018. Encore plus déçu de mon Macbook pro. Après même pas un an d'usage 600$ de réparation à effectuer. Pour finalement avoir encore 800$ à remettre un an plus tard. Mon portable s'est éteint et ne fonctionne plus. Mon aventure Apple se termine malheureusement ici.

Lou

Very unfriendly. I don't like going to the mall alone and I get stressed easily. I needed to go to the grocery store and for that I had to walk in front of the apple store. I don't know what they did but the entire walking section in front of the store (not inside, the aisle that belongs to the mall) was covered with red tape and there was sort of like a hallway for people to wait in line. But since it was late, nobody was waiting but there were security guards like 4 of them. One of them stopped me and said in a very agressive voice ; you can't be here, what do you think you're doing it's an apple zone. I was really scared and did not understand since i just wanted to cross the path to go to my grocery store. He said I had to leave and go around, but the way he said it was so mean. You should avoid this place during covid. I felt very uneasy.

David Lavoie

(Translated) I have been to buy an apple watch as well as some AirPods. Worst service since doing business with them. I stayed less than 1 hour to buy these two products and I was criticized for not having an appointment. In addition, the lady never wanted to explain the difference between each product to me. I finally decided to buy according to my instincts. When I wanted to buy an additional strap, I was asked to go get it myself and then blame myself for having taken a 41 mm instead of 45 mm. I apologized by pulling out my card to pay over $ 1000 ... (Original) J'ai été pour acheter une apple Watch ainsi que des AirPods. Pire service depuis que je fait affaire avec eux. Je suis resté moins de 1 heure pour acheter ces deux produits et on m'a reproché de ne pas avoir de rdv. De plus, la dame n'a jamais voulu m'expliquer les différence entre chaque produit. J'ai finalement décidé d'acheter selon mon instinct. Quand j'ai voulu acheter un bracelet supplémentaire, on m'a demande d'aller le chercher moi même pour ensuite me reprocher d'avoir pris un 41 mm au lieu de 45 mm. Je me suis excuser en sortant ma carte pour payer plus de 1000$...

Eric Andre Paquin

Top pro

Wild4thenit3

Really slow service, not courteous...this store is not on par with the apple brand

ARMANDO DIZAZZO

Beautiful place

Tarek Mahi

(Translated) I went there to have the keyboard of my 2017 Macbook pro repaired. He called back to tell me that they found a lot of liquid in the computer and that he had to replace the motherboard for $ 2000. I refused because a new one is cheaper. Today, I am taking my Mac apart to replace the keyboard myself and there is no trace of liquid in it. Apple is supposed to be a good product with service, and it's no better than Microsoft. (Original) J'y suis allé faire réparer le clavier de mon Macbook pro 2017. Il mont rappelé pour me dire qu'ils ont trouvé beaucoup de liquide dans l'ordinateur et qu'il devait remplacer la carte mère pour 2000$. J'ai refusé car un neuf est moins chère. Aujourd'hui, je démonte mon Mac pour remplacer moi même le clavier et il y a aucune trace de liquide dedans. Apple est supposé être de bon produit avec du service et il ça vaut pas mieux que Microsoft.

Hossam Ased

Good customer service

Cycy

Super service!

stephen murphy

Excellent service

Yvette Fortin

I received very good service and the staff were very helpful and patient. Thank you

Gregory Anderson

Always been happy customer with my Iphone, Thank you Apple !

Athmane Noughi

(Translated) Very very disappointed with this service I have never had such pathetic service! Your employees should know the minimum conditions of purchase and those on the law on consumer protection, a phone that costs $ 1700 and breaks after 1 year is not normal !!! He stubbornly stuck with me on my warranty rights and in addition to add to his unnamed mean service he is trying to sell me the Appel Care warranty !!! No, but we have to stop taking people for idiots. To top it off he hid his first name inscribed on his tag for fear that I would file a complaint…. Surely. Finally, he categorically refused to repair or change it for me. I had to spend almost an hour on the phone with Apple customer service and as if by magic it was sorted out quickly and well done. A thank you to Herby, who showed professionalism and settled the situation in the respect. I returned to the store to request the replacement with the proof in email and none of the staff wanted to process my request because I did not have an appointment. A nice lady working there kindly signed me up so I could speak to a technician and lo and behold I ran into the incompetent meme! He is literally yelling at me because he had no door out and in the end I won !!! To this famous employee, I wish you to deepen your knowledge of your job at Appel, because unfortunately for you and also us you know nothing about it !!! (Original) Très très déçu de ce service j’ai jamais eu un service aussi pathétique! Vos employés devraient le minimum connaître les conditions d’achats et celle sur la loi sur la protection du consommateur, un téléphone qui coûte 1700$ et qui se brise après 1 an c’est pas normal!!! Il s’est obstiné avec moi sur mon droit de garantie et en plus pour ajouter à son service d’une bassesse sans nom il essaie de me vendre la garantie appel care!!! Non mais faut arrêter de prendre les gens pour des cons. Pour couronner le tout il a caché son prénom inscrit sur son tag de peur que je porte plainte …. Sûrement. Pour finir, il a refusé catégoriquement de me le réparer ou me le changer. J’ai du passer près d’une heure au téléphone avec le service client Apple et comme par magie cela c’est réglé vite fait bien fait.un merci à Herby, qui a fait preuve de professionnalisme et qui a réglé la situation dans le respect. Je retourne au magasin pour demander le remplacement avec la preuve en courriel et aucun du personnel ne voulait traiter ma demande parce que j’avais pas de rdv. Une gentille dame travaillant la a bien voulu m’inscrire pour que je puisse parler à un technicien et voilà que je tombe sur le meme incompétent! Il me crie littéralement dessus parce qu’il n’avait pas de porte de sorti et finalement j’ai eu gain de cause!!! À ce fameux employé, je te souhaite d’approfondir tes connaissances dans le carde de ton emploi chez Appel, car malheureusement pour toi et également nous tu n’y connaît rien!!!