Never mind that we were harassed for using the women's change room because there are no showers, no locking lockers and no bathroom in the family change room.....
My child was DROWNING in the middle of the pool there today and NOT ONE lifeguard noticed him.... yelling for help while going under, ME waving them down, OR me jumping into the pool in my outside clothes to SAVE HIM.
Another PARENT had to come to our aid, as he had also noticed that none of the lifeguards were doing their job.
So besides being harassed after enrolling my child in swim lessons and NOT being notified that they were ill equipped for family's to attend, my kid literally almost drowned in a ONE POOL facility that had lifeguards walking around.
He is still shaking because he was traumatized.
I am SO glad that I walked back in when I did....
I feel like if he would have been left a moment longer that he would have needed resuscitation.
So beyond scared to leave my child in the care of someone else again, as I have PTSD and this whole experience just left us feeling like we can't trust the lifeguards, who are literally payed to watch over and save people.
They literally cannot notice the body language and sounds of a child drowning.... and told me after that they did NOT notice me jump in in my dress and save him. Didn't notice that another parent had to come to our aid.
SO UNPROFFESIONAL.
And then the "manager" I am left with contact information for is on holiday and will not be back to until August 7th.
Again, so unprofessional.
This place is insufficient in meeting families and children's needs. Underequipped. Lifeguard staff NOT trained well.
And they have Only ONE pool to watch over.
No one noticed.
I'm still clearly pretty upset about this....phew!
And just a reminder for anyone going there with the idea of being able to use the family change room, KNOW now ahead of time that they do not have showers or anything in there for families. This is something people should really be TOLD before paying to use this facility.
You have to go to the poolside shower to wash your little ones, or go into one of the other change rooms that do have lockers and toilets and showers and risk being followed and harassed in there even tho NOONE had complained!
This place is trashy, and beyond needing updates.