Reviews of Jasper Downtown Hostel (Kindergarten)

Veronika Korim

We got a private room facing the downtown street for 180 a night. It included a private kitchen and bathroom. Amazing deal. Wonderful stay.

Melissa

Nice

Clayton Larocque

I WILL NEVER BOOK WITH JASPER DOWNTOWN HOSTEL EVER AGAIN!!! I had contacted the property the night before arriving into Jasper letting them know my situation that my train will be an early arrival and due to Covid everything on Jasper was closed. I had no where to go and sit down to grab some breakfast and coffee to kill some time till the 4pm check in time. I waited all night until arriving into Jasper and still never heard back from anyone at the Jasper Downtown Hostel, there was a lack of communication from them. I took a taxi from the Via Rail station to the Hostel only to have them waste my time and screw me over! I was dealing with some girl by the name of Mellisa or Amanda she was the most rudest and unprofessional person I’ve ever dealt with. When I walked in nobody was around at the front desk so I was waiting for a few minutes for someone to come out. This girl comes out from the back and doesn’t say anything but just stares at me, she doesn’t greet me whatsoever until I said Hi I’m here for my booking. This girl was so damn rude and just sits down staring at the computer screen, I had followed up and asked her about the message I had sent them the night before but never heard back. I asked her about it and she doesn’t even look at me or respond, so I asked her again because she didn’t reply back so i figured maybe she didn’t hear but she heard she just chose to ignore me. When I had asked her the second time she yells at me saying that she’s going to cancel my booking because I’m being very rude????? Sorry, but following up on a message that was sent to the property and not getting a reply back is not considered being rude! The manager screams at me and says this is to early for her, I couldn’t believe what I was hearing. After letting her know that she’s the one that’s being rude and very unprofessional was not acceptable. I only knew that she as the manger because I had enough of her and asked to speak to the manger, and of coarse she says that she’s the manager. Then I asked to speak with the owner and she gives me hardcore attitude and says the owners aren’t around ok and good luck finding a hotel that will let me check in sooner than 4pm. Well Mellisa if that’s your real name or is it Amanda your so wrong about that because I contacted the Whistlers Inn and spoke to the most nicest and friendliest person ever the General Manager Vanessa was very understanding and understood my situation and was able to check me in right away. I recommend people staying at the Whistlers Inn instead of this place for sure! I hope this will get looked into and have this person retrained or something because she is not manager material whatsoever! I will never recommend this place to anyone, I say pay the extra money and find some other place to stay that will respect there customers and travellers that walk through that door. The Jasper Downtown Hostel needs a new manager that girl should be fired! THEY ONLY GET ONE STAR BECAUSE I’M FORCED TO IN ORDER TO WRITE THIS REVIEW. THEY DON’T DESERVE ANY STARS THIS PLACE GAVE ME THE WORST EXPERIENCE EVER!

Lindsay G

Stayed for 4 nights in a private room. Easily one of the nicest hostels I've stayed in. Big spacious room and a clean bathroom with all you need. Properly air conditioned/heated. The kitchen facility is great, loads of space, dedicated plates/cups/etc for each guest, plenty of storage and utensils, cooking space and seating. Super friendly and helpful staff. Would highly recommend and will definitely stay again next time I'm in Jasper!

Cj J

New, up to date and well kept rooms. Welcoming environment and really close to anything you would want to do downtown.