Reviews of Staples (Kindergarten)

Graham Weatherby

Always helpful staff!

Ray East

Actually 0. Never ever do the shredding they advertise. Bins are full, time after time, so they won't even take shredding to do. Covid can't be the excuse for everything. If you find a good place who actually does shred, do a review so we can move our business there.

Tim Rooney

Most staff are knowledgeable and know the store - prices competative

Calj

normal box store

Grumpy Bear

Great staff - they are thoroughly helpful. :) Derek was so kind and patient while helping me find a decent laptop for school, despite me taking some time to make a decision. Left with a big smile on my face!

Aron

Staff short handed Most of the time

Chris Savard

No customer service. Check out was fine.

Cherilyne Olson

Inexpensive copies

Markus Mueller

Found a killer deal on arthritic mouse ????????

Jacob Cronk

Low prices are good but u don’t get the same customer service as u would with a small company like Dunder Mifflin. I go to Dunder Mifflin for quality and great customer service!

Bruce Turner

Talked to three people and they were unwilling to help me find what I needed for them to help me and was sent to the wrong spot so I wondered looking..... then the ASSISTANT MANAGER dressed in black Came and asked why I was wondering around ...then proceeded to help me find and buy what I was looking for .... thank you .... need more people like him working here

Ron Taylor

Printer prices are amazing if you watch the flyers. Great selection of office supplies and electronics. Non - commission staff.

Gloria Tremblay

Helpful staff

Jaime Murcheson

Friendly helpful staff, clean store with clear markings for safe distancing and excellent signage instore to facilitate location of desired products make the Staples store in Courtenay a pleasant and easy place to shop.

D -

Love the whole team at Staples!! Thanks Ashley & Sharon for being so awesome.

Suzanne Gravelle

They have good plated pens

Stephanie Hall

Alicia at the Courtenay store copy centre, when pleasantly asked to help with an urgent matter, told me how busy she was (not actually apparent) and that no, my request was not in accordance with policy. She single handedly managed to destroy decades of customer satisfaction in 2 minutes. Btw the manager was accommodating. Alicia needs customer service training and guidance on what makes a successful business.

Sharren Grant

Great staff. Very helpful and friendly.

Jegook Lee

Perfect Customer Service! Bought a laptop last month only to find out that a software has been a struggle to install on that laptop. Went to the store and was quickly accomodated. Friendly staffs in Tech Section! Very nice and approachable. Aaron, the tech guy, solved my issue within 20mins! straight to the point and no BS. If i could give this guys 10 stars, I will! Definitely recommended for tech support!

Pete Quatrale

Good selection of office supplies helpful staff

Andrew

Big thanks to the staff at Courtney Store for fixing my laptop. Do our shopping there ,computers, paper, ink,etc. People there are always so helpful ????????????????

Shawn H

Just to look around

David Strang

Johnathan in Campbell River, however the Courtenay Staples salesman was pushy and insulting. Ask for Johnathan in the Campbell River Staples.

Janessa Zhang

Got a high end chair for my wife for Christmas gift went to put it together and there was no casters no bolts and no wrench went back to store they did not want to do much of anything said they had no stock and it could take couple of weeks to get a replacement I called the 800 number and had the manufacture send me the parts kit it took two weeks The customer service sucks at this store

Christina R

Sooooo expensive. $9 for receipt booklet. I try not shop here.

Team Soup

Had to get a laminated vaccine card and they were very, very helpful on several levels. My thanks for the help.

Mark King

Recently brought our laser printer in to find out why it wasn't printing. Derek, quickly honed in on the problem. Thanks Derek for the friendly, prompt service. Gord Fyfe

Michael Holloway

I was looking for 2021 business calendars and diaries. They have an extensive stock in both and I found what I wanted at a reasonable cost. I will get my 2022 items from Staples when the time is right.

Ian McLeod

Same as some other reviews here. Getting through on the phone is a terrible process. Left to wait on hold for a time, only to have an automated voice say "call back later". This has been going on for years. Answering the phone should be a top priority. These are...customers...trying to call and give you business. And you can bet the competition answers their phone. When visiting the store, staff is nowhere to be found. And in general, I find it takes me several times longer then competing stores to get in and get help. This causes me to want to avoid staples and only go there if someone else doesn't have what I need.

Aristotle Intila (Aris)

Ordered an item online that was guaranteed delivery in 24 hours. 7 days later and 3 conversations with customer service who blatantly lied 'it's on the truck' 'guaranteed it will be delivered today'. Then I get an email saying ordered is cancelled and money refunded. Item - fan for the heat wave. NOT COOL, Staples.

Garry Griffin

They have the most assorted tech gadgets and have nice customer service as well.

J.A.S Brotherhood

Good selection of laptops and accessories ... didn't buy this time, but the staff were very helpful with advice. Will return to shop!

Alan P

Very helpful staff.

Jeremy Zuvic

Fair

Blair Arsenault

Excellent service today

Keith Thomson

Incredible individuals and manager that work in the Tech department. They are dedicated to great customer experiences and very very kind. Words cannot thank you enough for the patience and kindness you gave to my brother while he is far from home. You are true professionals and truly deserve all praise that you get. Thank you very very much W. & S. I will never forget this experience.

Vernon Brewster

great customer service

Gerry Bishop

Clean and well organized.

Neil Nahirnick

Beautiful sunny, lots of people and dogs!

Black Fox

They have great AppleCare plans for any Apple products (I don’t know about Mac books or Mac book pros) l know when I bought my iPod 6th gerneration I bought a AppleCare plan for a decent price. And I’m happy with Staples.

Beautiful Comox Valley and Vancouver Island

Print shop service could be improved

Sanie Joel Cagoco (DocWiz)

A manager named Sharon from the Shaunigan lake location was very friendly and helpful when the self-serve printing station was unable to print my pdf file (?!). A shame the service was not operating as advertised, but Sharon's customer service skills smoothed everything over nicely.

Inurbane

Everything you need

Karen Morissette

This Store has just about everything one needs for a good outfitted Office.

Tom

My go to store for technology and office supplies - friendly staff - excellent customer service - flexible when it comes to returns

Ken Seabloom

I went to buy a battery 4 MI laptop and was told to come back in a couple of hours when the supervisor was on duty

Lisa T.

Helpful staff. Got a great little printer for a good price.

Sandy Dreger

Great prices for anything office related.

Camryn Hansen

Yes

Darrin L

Not happy with Staples return policy. I spend thousands of dollars in this store (personally and professionally) and wasn't able to return an unopened laser printer cartridge for a printer that died. Was hoping to exchange it for the cartridge that I need for the new printer, something I'm sure would be no problem at Canadian Tire or Wal-Mart (because I have had similar experiences with no problem), but they weren't able to help me. If I ordered it online, the return policy is 30 days so I am out of luck there as well. Unfortunate as I have always been 'Staples loyal'. Not feeling that the relationship is mutual today...

Karen Forshner

They put a phone on hold for me while I came down to pick it up!! Saved the last one on the whole island for me ! So all in all fantastic service great staff thanks !!

Leona Colebank

Very helpful employees.

Robert Pate

Pleasant experience friendly staff members

Joel Chiri

Purchased a replacement plan for a computer chair. When I tried to use it (2 months before the expiration) I got a run around. Was told to call a number, they told me they were going to send someone in a week to "attempt to fix it for me". That is NOT what I payed for! I payed for a replacement plan that specifies the chair will be replaced entirely. I ended up going back to the store a few days later and spoke to another staff member who replaced it directly for me in store. Staples, train your employees.

Ed Preece

Took a while to get someone to help me. Purchase efficient enough after that.

Jon Spade (JonSpade)

Find that the staff don't listen to what you are sayin , several times we repeated ourselves an it just didn't seem the lady could understand our simple request, 2nd time going in about this an will be our last If you don't know what you're doing in the department you were hired to be in.. perhaps the company should train these people a bit better

carguytoyota

Like shopping here. Good selection and knowledgable staff.

Robert Foresman

If I could give a lower score I would. We order 2 chair mats early in Jan 2021. We received one and then after a week still hadn't seen the second. So I contacted the customer service chat. They said order tracking would get back to me in 2 business days. I never heard from order tracking but an unidentified dishevelled human came to My door asking to pick up the second mat. Today Feb 2 2021 I contacted chat again a character name Gian L. that it had been damaged in shipping we suspect the dishevelled looking human probably stole the second mat for himself and I was told they refunded me, without notifying me in any way shape or form, then said it might take up to 5 days for it top go through. Gian L. then said I could REORDER the mat from them! Gian L. got to the point of only saying 'If you still need the item, please place a new order online." Seriously there are way better office supply stores out there. Friends, followers and general public stop giving these crooks money. Gian L. was absolutely useless as is their customer service as a whole.

Matt

Helpful staff:)

John Leckie

I have always had a great experience when I've shopped at this Staples store. All staff is very friendly and helpful, and items needed are normally in stock. If not it only takes days to come in. Staples is my go-to store for all of my business office needs.

Garnet Heise

Great supplies.

Vicky Smith

Being there twice and bought two items that work out great with the help of the staff Thanks

Brenda Graham

Good service and great place to get photocopies. Though you might have to buy a paycard as debit/credit cards are a but finnicky with their machines.

Naomi Vierstra

I had trouble but a store clerk helped me with my problem right away

Gidget Lowther

Excellent service above and beyond

john montminy

Terrible service from one of the managers and a supervisor who basically told me they would refund the laptop I purchased and I could go buy it someplace else. They had agreed to do a data transfer for free as part of the purchase 2 days earlier but then the supervisor and manager tried a hard sell on services and refused to honor the salesman's commitment. I would NOT recommend ever using their services or purchasing anything from these people at this local store. NOT interested in customer service and borderline rude people.

Hugh Hospes

Great service and friendly staff. Sold us a floor model desk and wrapped it in plastic wrap for transport. They wrapped it too tight and it caused the partical board to break apart but after some minor repairs desk was still useful. Selection of electronics was minimal compared to other big name stores.

laurie Parkin

good service great price on laptops

Irene Morris

Called the store 5 times in an hour and got hung up on every time. Figured must be busy so gave them the benefit of the doubt, and decided to drive over to the store, 4 customers total might have been in the store with plenty of sales associates available. I stood in the department looking for some help not one person asked if I needed help getting something as I was shopping for a desk. Terrible customer service on the phone and in the store to boot, I wouldn't even buy a pen from here again. Management needs to take a look at what they're doing.

Diane Edgar

Clean, organized and well stocked. Staff are friendly and helpful. A few of the back to school items are a bit over-priced and you need to check the regular bins as well as the back to school areas to check and make sure you are getting the best value for your money. Some of the items are considerably cheaper next door in Walmart so make sure you do your research before shopping.

Denys Laporte

I ordered 6 photo enlargements over a month ago which were estimated to be done in 7 days. I have phoned several times and had no response other than once, when I was told that they were outsourced to Kodak and I would receive a call when they were ready. That was 3 weeks ago. I work in the print industry and this type of job takes absolutely nowhere NEAR this amount of time. Pretty disappointed as this was a gift and I’m still wondering what’s going on.

Robert George

Maureen is a Staples’ employee who goes the extra mile to help customers find what they need and to resolve issues for customers. On a number of occasions she's helped me, she's polite, cheerful and a good listener as well. My thanks to Maureen, she gets 5 gold stars. I’m a very satisfied Staples' Courtenay customer.

Rochelle W

lol surprise boys series 3

Alexander Paul

Good place to get nearly recent tech on clearance

Jeannie Spencer

Called the store 15 times in one day eah time trying a different department in case they could get the technology det. I wanted to speak with and out of 15 call, not once did I speak with a person ! I will NEVER buy from Staples again !

Mathew

The store you always need but you never really enjoy. Something terribly cold and sterile about the place that you get in and get out...perhaps this business model is their success?

Dave Rudolph

I found exactly what I wanted, (and a couple things I didn't know I needed until I saw them) the staff were attentive and helpful

Pat M

They didn't have what I was looking for but were very nice

Debra Cornish

Employees came up to us every 5 minutes or so to the point we had to ask to be left alone

R. W.

Terrible customer service, I asked the worker a question about something I wanted he said that he does work there but not in that department than he walks away from me, I asked another worker for help, he seemed like he didn't even want to be there, also wasn't very helpful. It was a unpleasant experience being there all together, I just ended up leaving and going next door to walmart and spent my money there. They had better service and communication skills.

Glenn Rogers

I went in strictly to use the self-serve printing service and it is top-notch! Quick and easy to use with great quality with many options for print sources including Google drive and USB there's also an ability to print from a website. The price to quality ratio is great, and definitely met all my expectations.

Angie Woznow

Helpful staff

Brenda McCall

Good assistance with printing.

Phil Masini

Good for office and printing supplies. Knowledge teck staff. Some good flyer sales.

Gail Ellis

Good staff. Better selection than most

Samantha Dimery

Super helpful sales people .

pat fyfe

Lots of stock

Gilles Gagnon

People were friendly but didn't have what I wanted in stock. Tried to order using their online system but the scanner to pay for the item wasn't working

Andy Anderson

I was going in to look for a tablet with a stylus pen for spread sheet work I needed for work reasons. I waited for a good 20 minutes made eye contact with atleast 3 employees who where not with customer's and simply avoided me. As I continued waiting I noted 2 employees standing by front desk doing nothing and just chatting. I just walked out feeling disapointed and frustrated.

T. Richards

Good deals but severely under staffed, I stood for almost 10 minutes before I got helped

Shelley Kean

Staff is helpful and if they don't have something but can bring it in, they will. I find the prices on certain things a bit high, but the offer good discounts on those items when they're on sale. The copy center is very helpful.

K In Courtenay

I find Staples to be the best place for technical devices, plus the staff are very helpful and knowledgeable,in particular Chantelle.

Khass Dawn

Chantelle was awesome! Very well informed, and so helpful. Great experience. Thank you.

Thomas Grundy

The young staff at the Courtenay location are my salvation. I have an incredibly difficult time using any tech and I go there to print and send and scan. It all makes my head hurt and they are so helpful and wonderful.

Da O

Good service with a comfortable atmosphere. Helpful with no pressure

manfred berger

How many times do you need to call ? “ sorry all our associates are busy” Does this retailer want to do business. I get that when sales are low it may make sense to lower wages but seems Staples has gone over board.

Ml C

I wanted to say a huge thank you to Sharon for her great service the other night. I was having issues with an online order and someone tried to help, but only received half of my order. She looked up each item, and walked me through the store to find them all. Haiden was fantastic as well. Thank you for making school supply shopping easier.

Bonnie Lee Proulx

This place has the worst customer service. All I wanted is for some pages to be printed, but the site crashed and wouldn't let me order it online, so I went to the store and the lady in the printing department was really grumpy. She kept looking at my like I had two heads when all I asked was how the printing process works and then asked her why it wouldn't work when I tried on my own. She was just sitting there on her computer not doing anything to help, and then her solution was for me to go on the computer, pay 0.30$/minute to use the computer to order my printed papers, which would take up to 2 days. Never going back here.

Sandy Rogers

They have everything I need for running my business. Also a great return policy

Phil Gaze

Great retail store, helpful staff on the floor. However, technical support department lacks properly trained staff, and can be very tedious to deal with. Don't expect knowledgable technical support when you buy a computer.

Khalil B

The only reason I go to Staples is their print shop. This location does not do wireless binding (or whatever the binding that glues the pages into a spine is called) and has to send it off to Vancouver to get it done. So that was disappointing but the rest of the store is tidy and seemed well stocked.