Terrible experience with this facility, if you want your children to be taken good care of, stay away. If your 3 years old children doesn't speak fluent English, stay away. If you want the teachers to be nice to your children, stay away. If there is a possibility your children might have separation anxiety, STAY AWAY!
My daughter registered for the stepping stones program (2.5-3yrs) started in Jan 2018.
Feb 13 2018, when my husband drop her off to the school, she didn't want him to leave (this is the first time that happened). During the 20 minutes back and forth between them, neither of the teachers offer any help to ease the situation or to try to take her attention away. They pretended they didn't see any of it and didn't even talk to either of them. Until my husband really had to leave and ran out because the teacher didn't even try to come and help. She cried and try to chase him but she fall on the floor and that's when one of the teacher finally came and took her.
The next class Feb 20, same thing happened again and with last week experience she wouldn't let go of his arm this time. After another 20 minutes of struggle, and once again neither of the teacher offered any kind of assistance, and they again IGNORED the whole situation and didn't even try to talk to her, even after my husband asked for their help. Finally he really had to go but she still wouldn't let go, they were struggling at the door, and for him to leave he could either push her down to the floor or trap her arm between the doors, which are both terrible choices obviously, but that would've been the only choices with the teachers ignoring the whole situation. Finally this is when one of the teacher came and said "we can't take her like this" then she said "We have a class to run and we can't watch her to make sure she doesn't leave the room" When my husband asked what should we do she said "I don't know what to do". Then she go on and said "you should teach her some English, we are having trouble communicating"
At the end of that day when I picked her up, the teacher said my husband "should've left right away".
It's not that he didn't want to leave, we had an older son that had separation anxiety and we knew that the quicker we can say goodbye and leave, the better. He tried really hard to leave (in fact he was late for work both times) but without any kind of assistance it was really difficult, especially with the way that class room door is setup. It could easily crush her finger when being shut. Both teachers ignored the whole situation and then tried to blame it on my husband after the fact is unbelievable. In the other facilities we had been to, the teachers would've step in right away within seconds, take care of the children so the parent can leave ASAP to avoid a scene. Instead, these teachers decided to ignore the whole situation, pretend nothing is going on and live their good life with the quiet kids. And to say that they have to run a class and can't take care of her? Since when is she not part of the class? We paid, just like everyone else in the class. And because she is showing signs of separation anxiety you are going to abandon her?
As a childcare facility they should be able to take care of children as they arrive, they should be able to deal with separation anxiety (which is extremely common in that age group), they should be able to control the class so that kids don't run out of the classroom, they should be assisting the children or at the very bare minimum acknowledge the children, they should be able to communicate through simple language (my daughter understand the basic English, but they like to blame everything on her not speaking English). The teachers failed to any of the above. If you don't want your children to suffer any of this, stay away.
We had since withdraw our daughter from the program immediately and will not recommend anyone to go there, especially if your 3 years old can't speak fluent English.