Reviews of True Colours Paint & Window Coverings (Interior Designer)

Sandra Krauer

Waited for 15 minutes without even "we'll be right with you " from a staff member and left to make our purchase elsewhere.

Dwight Taylor

Excellent advice & service.

Kent Rathjen

Always super helpful!

Trevor Guerard

Good quality paint, knowledgeable staff and lots of cool specialty products to add character to your space!

okanagan1010

Best place for paint and supplies in Penticton. Matt and staff are great to deal with and products are the best available!!

Shirley Farris

Excellent helpful clerk.

Shelley Molander

Awesome service! ????

Kathleen Hamel

True Colours carries Benjamin Moore paints, which I love for their color selection and quality, wallpaper and window coverings. Taking wallpaper down is a pain. True Colours Paint carries some beautiful peel and stick wallpaper. I can easily remove the wallpaper when I want to redecorate. They have a guy who will restring my blind.

Judith Dunlop

I received efficient help from Janet last week when I was stumped about colour choices. She guided me through the multiple chip colours and made it easy for me with a chart of what colours would go in each room. Wonderful to take this chart home and share with family.

Alexander Kuznetzov

Best paint in town and awesome stuff!

Lindsey Denton

Love this place. Our go to for paint and stain products. Definitely the only place we will go. Would be nice if they updated their hours online.. drove there today because online it states they are open on Sunday’s. apparently they are not. Edit*** they updated their hours. Five stars ⭐️ ????????

Marcia Johnston

Today my husband and I went to Benjamin Moore to buy a good paint brush. We were wearing our masks when we went in but we both wear glasses. Your glasses fog badly so my husband wears his mask under his nose so he can see. The staff lady immediately and rudely asked him to wear his mask properly. He immediately obliged. We proceeded looking at brushes and told them we didn't need assistance. When we went to pay they would not serve us at the counter. Nothing was said they just did not assist. So, we left. They will not be receiving any business from us. It was a very unfortunate experience. We are not defiant people, just trying to function in this crazy world!

Mitsy Baby

TERRIBLE store to deal with and from other reviews regarding their attitude towards customers can see am not alone in my perspective. First visit here as new in town and took an empty quart can in, asking to get another of the same color mixed up. You pay ahead, they mix up and leave at the front table to pick up. Should have been a simple process. When returned to get, found out gal hadn’t written the size down, which you figure the mixer would have sought clarification but didn’t take the time to do a proper job and mixed up a gallon. Only needed a quart for touch ups so got stuck trying to be accommodating and walking out with way more than needed and would have to take the rest to a recycling depot. Got home and the can fell over on the driveway and turns out the lid wasn’t put on securely and ended up with paint all over including both our clothing and shoes. Called the store as after a lifetime of many many home renovations and hubby being a painter knew well what happened. The response from Matt who said he was the manager was astonishing. No apologies but arrogantly said was fortunate to get a whole gallon when only paid for a quart, and not even an offer to replace the lost paint. So you mess up twice and the customer should be thankful? Really? Emailed BM HQ about what happened as reflects on their company and advised would pass the feedback to the regional rep and never heard back from anybody. If that’s how you treat customers, or think because you are BM it doesn’t matter, you need to go back to business school.

Harry Devlin

They were very helpful and informative, they helped us wih the product and finish sheen. They will match our colors and we should be able to pick it up tomorrow

pat mosicki

I am always very happy with the expert advise I get here! Great for colour recommendations and techniques. Had a problem with stain yesterday and Matt was a tremendous help! Thankyou!

Lynn Stephenson

I was a 20 year Benjamin Moore customer; I have completed a number of renovations and I have always been very happy with both their products and services until earlier this year. I tried to check out 4 wallpaper books and I was told that I would need to pay a deposit which I was happy to do until I was told that the deposit was not refundable. I have checked out many wallpaper books in this store before with no deposit prior so, I was surprised with the policy - I was told that it was put in place by the new owners due to designers not returning the books. I objected to the policy and took it to the regional sales person and to Benjamin Moore customer service in the USA. In the end I was told that Benjamin Moore does not support such a policy but that each store is owned independently and they have the right to set policies that protect their products. I was contacted by the new owner with an offer to "be exempt from their policy based on my history with the store; to which I declined." I find it highly offensive that this local policy is in place when every other Benjamin Moore store and other local wallpaper stores have a fully refundable deposit on the return of the wallpaper book(s). It ended my relationship with Benjamin Moore despite my satisfaction with both their store (Matt especially) and their product.

Tena Walter-Hughes

Great service helpful

Paneless Window Cleaning

Great staff and awesome paint