Reviews of ScanDesigns Furniture (Interior Designer)

Tammy Warkentine

Staff were friendly and helpful. WOW!! What a nice selection of furniture coupled with the new store adjoining it, great variety!!

Soo Kim

This is a very good place and nice to shop.

Bob Harlond

So rarely these days do you find yourself excited by your shopping experience, feeling that you are being treated very specially by people who actually care not only about your shopping experience but what will really work for you. This weekend was a rare occasion and it happened at Scan Design in Nanaimo BC. We dealt with a very knowledgeable Julie and in the background her colleague Aaron. We were buying a sideboard and dining table for our new home but also were looking for a specific Sectional and Sofa. The first two were easy as we know exactly what we wanted. Julie listened to our description of the section but in the background Aaron knew exactly what we were talking about and went off to the warehouse area and started unwrapping a newly arrived piece. Long story short we bought the piece and additionally a made to order/matching sofa. These guys know how to be around people, when to give them some space and when to interject with ideas. They are not snapping at your heels and bugging you - they behaved just how you hope they will. Kudos to these two and to Scan Design for the amazing way they do business. Julie is one of the best salespeople I have ever dealt with. We are grateful to both of them for making parting with nearly $8K and fantastic experience. Thank you Julie and Aaron you are the best of the best. Scan Design ROCKS!!!!! B&J H.

jarrod dick

Expensive.

Cashis King

Aaron has always giving us the best pricing AND best service! bar none there is no better MODERN furniture store on the island. Why pay through the nose for your grandmas furniture the competitors carry (Brick= when, for better pricing and top notch service Scan delivers! Aaron will accommodate!

ابو داحم الغامدي

Horrible customer service experience.

Geoff Schmidt

Great quality products! Friendly service... local made products. Awesome.

Brad Camp

In these tough times, dealing with Covid and long wait times. My mom's place got flooded, we ordered a love seat from Scan Designs. They came through for us. Thank you very much Brad Camp and Carol Camp

Collin Stewart

Great selection

wendy mah

Love this store . Beautiful designs ,well made products at a very very reasonable price. Bryan was very knowledgeable and patient, while I made my choice in chairs. Thank you Bryan and Scan Designs????

Jim & Jo Hughes

The product is exceptionally well engineered to provide support and comfort. I Used to envision leather created into a very timeless Scandinavian design. In other words a bit limited in scope. I appreciate the aesthetic of this design but thought I would only ever maybe buy one chair. They know us by name, now. I no longer have that mis-perception. We bought living room furniture in May and they are still storing it for us until our addition is finished. We search on line and pop into other furniture stores on Vancouver Island and in Vancouver. Scan design in Nanaimo is where we go back to. I just phoned Julie and ordered a coffee table. No problems - she said. She will put my name on it for pick up when ever I want, or it can wait until the rest is delivered. Entirely up to the customer. We have our eyes on 2 amazing dining chairs, plus a console that folds out into a 6 seater dining table. In a smaller space it will b perfect. We first went in to Muse & Merchant, Scan Designs’ sister store earlier in 2018. You can wander between the two. Brydon was brilliant in explaining to us the design concepts and never ending (or so it feels) ability, to choose, different densities of cushioning and a 30’ wall of fabrics to choose from in Muse & Merchant. If looking for furniture of many design concepts, with a myriad of options then Muse & Merchant is a MUST GO! Brydon then took us into Scan Design, which I thought would be out of our budget. Once again, there is a very large % of furniture (most) that is available in small, medium or large. Wonderfully creative side tables to pair with relaxation chairs, that recline according to the way a human’s spine unfurls when lying back. We decided on a table that attaches to my husbands recliner. The table pivots on a horizontal plane and then angles up to lock in place, where he needs it to, to place his iPad or Laptop on. The small protruding stainless plugs ensure any device or book/magazine won’t topple off onto the floor. Julie and Brydon both, know their products, be it in Scan or Muse. They are enthusiastic about what they offer. There haven’t been many questions we asked where they can’t say “yes” or immediately provide another option or show us the value that perhaps we hadn’t seen. They also easily pick up or move two or three items together, or closer to the sunlight, in order to be able to see true colours and compare for decision making. Cannot say enough about Julie and Brydon Our living and dining purchases are almost complete. Soon it will be bedroom. We know where we will be going. To shop for your home design and comfort at your price level is possible, due to the vast array of options. Your design aesthetic is waiting for you at Scan Design and Muse & Merchant.

Murda _srtjeep

Terrible customer service, vary unprofessional owner avoid at all cost, don’t spend a dime with these crooks

Rob Taylor

Customer service is absolutely terrible. Absolutely zero negotiation, they would rather watch you walk out the door. The girl I delt with was like talking with a robot. Zero emotion, zero human connection. Would not recommend this place.

D M

Love my new table! Great Selection & knowledgeable staff.

Patrick McNary

We purchased a live edge dining room table, couch, sideboard, and two desks from ScanDesigns in early 2019. All of the products are excellent quality and priced well, and we received excellent sales service from Briden (who searched for the table we wanted) and delivery service from James and his team. We're looking forward to adding more beautiful ScanDesigns pieces to our home!

Juan Martinez

Amazing furniture, great staff, and good prices!

Nancy Johnson

Beatiful furniture. Great staff!

Tony Smith

Excellent service and knowledgable , Julie was fantastic!

John Curran

Salesperson Julie was awesome. Low key, personable, very knowledgeable. Purchased living room furniture and very satisfied with how it went. Highly recommended.

Lavinia Martin

Good range of high quality and specialty furniture. Salesman very knowledgeable and spent plenty of time explaining the different aspects of the items we were looking at. No pressure, just excellent professional assistance. Very good Western Canadian company who know their products well. Excellent source of comfortable quality furniture.

john pietrantonio

GREAT DEAL OF CLASS !!!

Gabriel Arch

I would like to convey my appreciation and top marks for the organization for and service of my some 12 year old Stressless recliner. Paul ( in management, his support staff in the office and in technical support Vince and his colleagues have all been courteous and professional. The new core, auxiliary fittings and the leather all fitted and refurbished in a matter of hours, brilliant. Another 12 years for sure. Very happy! ???????????????????????? Highly recommended! G.

Leatcoroin

Worst customer service. Ordered furniture online at the price shown, ordered processed as confirmed in email to have store manager cancel order and refund cc payment (as shown in second email) to have store call and say they made a price error on website. Would not honour mistake stating they can change the pricing at anytime as stated in terms and agreements. Would not recommend purchasing anything from NAnaimo location or even speaking with the manager. Manager questioned motives to purchasing item due to sale price.

Alia Gh

We got our sectional today. The order was placed on early November. Although the delivery time was postponed but they gave us a discount and a three seat sofa for this period. I like the quality so far... Also delivery guys were so nice and friendly. Thank you Scan Design!

Bonnie Brown

Good comfortable recliners

Ron Kirk

Horrible customer service experience. Will never spend a penny in their store again. Spent over 4500 on a bedroom set and lounge chairs, product was shipped damaged and smells like it was stuck in a shipping container for years . They wouldn't return my money nor compensate for the damage to the chairs or headboard. Buyers be aware!!

Walter Gurka

Very friendly staff, units very clean & comfortable, would book again.

Katharina Bahlmann

Great furniture and great friendly service from Sheena

Norm Shokal

Good servise

Ron Grychuk

Expensive but very good quality