It's too bad because I thought she was really thorough, however she needs to be chased. Frances says often that she is really good at what she does, but she needs a communications & reliability course ASAP. She used to cancel several times on me. We even booked her for a speaking engagement and she canceled 1 HOUR before she was supposed to speak. Plus we promoted her. That takes some balls with a room filled with 250 people. Then we had another meeting and she brought a friend with her. Who knows WHY she was there. Maybe to talk her up. But it was odd and completely unprofessional. She REALLY talked her up. People don't forget that flakiness. In terms of her design, she has vision, BUT...the cost of chasing her, her canceling on you, the unreliability, the flakiness ...the value gets lost. She recently did our sons room and it was expensive for a kids room. She came totally disheveled like she was phoning it in. She was missing parts, like the bedding and the accessories (in a small room). She ran out to target to get minimal things and gave us the bill. I could have done that. We called her, no answer. We email her, it takes days to respond. Her "Dayzine" approach certainly takes more than a day. Pictures were hung crooked, we had to have a handy man come back to redo. We were not told about a HUGE component of the room (Smoothing out a knock down wall and a 3 days process) until AFTER we signed and she was at our place. For the amount we spent on the room, the value was NOT there and we could have done half of it ourselves. Oh...and on the install day, all the trucks and guys were there ready to unload and she was late. Didn't bother to get there ahead of time and be professional. I had to chase her