You will see the reviews of people like you who purchased the services of The Home Depot (Interior Designer) around Cornwall area (Canada).
Right now the firm gets a score of 4.3 stars out of 5 and this rating has been calculated on 127 reviews.
As you can see its rating is very good, and it's based on a high number of reviews, so we may conclude that the rating is quite reliable. If there are many people who bothered to value when they are happy, is that it works.
As you know, we don't usually bother to set evaluations when they are positive and we usually do it only if we've had a problem or incidence...
This Interior Designer belongs to the category of Home improvement store.
Super helpful
May as well fire everyone and just keep the cashiers. It's next to impossible to find someone for help. Lowe's is the place to go.
Cheryl in appliances: Cheryl: Thank you so much for the great deal for the fridge and stove you put together for Marilyn & I. Home Depot should be very proud of having employees like you working there. It's always a pleasure being able to talk to you in the store. Cheers, Ken & Marilyn Mullins
Friendly and helpful staff
Some of the best staff ever..... Been shopping there since it opened and have gotten to know a lot of the staff. The ones that have been there for years are super knowledgeable and will bend over backwards to help you.
Really poor customer service.
Bag of rocks and a bag of dirt procured early this morning. Should make the rest of the day productive ????
Has everything I needed & knowledgeable staff
Generally a good spot to get hardware and tools etc. If you need a straight board i would look elsewhere.
Friendly staff and good prices
Helpful but few employees
It's a store I go to to get things for home, the biggest selection in town, and the staff are always getting better it seems.
Great service
We found what we were looking for.
Seems nice new
Best place to go in the valley when you need multiple household items. If I had to choose two stores to shop at up here it would be costco and Home Depot.
Great staff (mostly)! There's one standout guy in flooring who gave me enough really good advice to very successfully do two rooms of ceramic tile. Conversely, there is one extremely rude lady in customer service though (short dark hair), who is combative and confrontational, despite the fact that her colleagues and supervisor are always willing to help! Otherwise Home Depot Cornwall would get a 5 star.
Typical big box hardware store. Usually better pricing than the smaller chains but not always.
This location is well stocked and very clean, with lots of room for distancing. Every employee we encountered was very friendly and helpful. 5 stars.
(Translated) Super ???? (Original) Super ????
My favourite hardware store
Can't get ahold of anyone. On phone for bath and kitchen for 25 mins then hung up on. Won't answer customer service. Poor poor customer care
Don't buy a yard machine!!! I broke a r Tire on mine and the guy who sells...the tractors blast me with attitude for asking for a replacement part on his own tractors.... They don't have any parts for there own tractors...
The tail of business is people behind the scenes this place did not empress me much.
Tool exchange. No problem. Excellant customer service.
(Translated) Nice big shop! Everything your heart desires! Staff very friendly! (Original) Schöner großer Shop! Alles was das Herz begehrt! Personal sehr freundlich!
Good selection, friendly and knowledgeable associates make this location of the chain enjoyable to shop in. There are good Covid-19 protocols in place so we feel safe shopping there but you can also order on-line and have items delivered or use their park and pick up option.
Pretty good store with reasonable prices
This is my place to go for my homes needs. Good service, friendly helpfull staff. Decent prices. Good hours. Wide isles. Good layout. Easy to find stuff. I love this store
Friendly staff and they always have what we need or at least can point you to a place that will have it!
Great selection and the staff are ever so helpful. I had a project in mind and was not exactly sure what I needed, the staff are so helpful there, they were able to fix me up with everything I needed. Each time I walk through the door a staff member not only greets me kindly but asks if I need any help finding anything within minutes of entering the store, great customer service!!!!!!!!!
Good help from staff. They know where everything is, especially the things that I have repeatedly walked past...
Extremely helpful staff from plumbing, flooring right through paints. Store is always clean and tidy (not that it should be anything else but some building supply stores look like a building site after a busy weekend.)
Great place for your everyday household needs.
The service here was a bit poor and people are not the most knowledgeable in the products they carry. Store selection between stores is different and stock of common items are always low or out of stock. Also we found that they will carry products by manufacturers that require other items from that manufacturer but they won't carry those additional items.
Customer service is great!
Useless and barely competent staff
We've been here so many times. We've never encountered a problem. The staff is great. I like looking at the utility knives, different types of rope, hammers, duct tape and tie wraps. I like to keep track of the prices on those things since I might need them someday. ???? Anyways.... it's a great place. And the only place in town you can find all you need for renovations and construction Keep up the good work guys and stay safe.
Love this place for DIY
Helpful stuff
Awesome, asked the dude for help and he gave me alot of input, also suggesting another option, which in the end, I decided to go with.
Employees here are unhelpful, and rude.
Never any staff to help you. I always have to ask the vendors.
Friendly staff
My best excellent service really very good store
They dont have e plant seeds year round but they have many other stuff
Always a pleasure dealing with staff, if I can find what I need im always pointed in the right direction.
Always seem to have extremely helpful and friendly staff. I spoke with a woman in the garden center about twine for a project for my wedding and she was extremely helpful and came up with ideas to help me :)
Realize this. And it’s 35$. From China. Making a problem, causing a reaction, and selling a solution. If I went outside and resold these masks for 40$, I’d get in trouble. But these stores are selling these things at a huge price hike. One country, two systems.
Went out for flowers with the wife, this was the second and last stop, o e great selection & 1/2 the price of first big name store we stopped at.
Good deal
Every you could possibly need for your home projects. Very helpful staff.
The service was acceptable when purchasing my appliances but my time with the associate was always bumped to constant phone calls and other customers.
I love going to Home Depot to get ideas for new projects and I love the holiday decor!
it is a big box store
They don't stand behind the products they sell
Got just what we wanted.
Just like all other home depot's
It's a home depot.....
It was really good very clean and organized
Big store. Knowledgeable staff. Good to browse and get ideas. Large garden section. Lots of parking. Some good sales.
Very nice older gentleman with a cane working in plumbing . Go to him he knows his stuff
Store and staff were fine. But they didn't have the screws I needed on the shelf. But there system showed it was in stock.
Great found what i was looking for
Kids workshop. IF you are planning on taking a group speak with the store staff member who is responsible for said workshop. I spoke with customer service now FOUR times. The first time (Feb) was to arrange the activity and informed they would not accept paperwork prior to ONE month before Apr activity. On Sunday in March I went with a list of names and asked questions. My last visit just a few days ago was informed for those who I did not have completed paperwork that yes the parent should arrive 10 minutes early to complete the forms for the activity so they could start right on the dot at 10am!!! Today I had children turned away (in tears) due to the FORM not in the hands of person in charge. So my suggestion is that staff at CS know the rules and guidelines regarding these workshops for people who have never attended and have tons questions, such as myself. . Great Idea - just ensure the public has the correct information especially when I made the effort to go there FOUR times to ensure everything is ok for my group. Or maybe I will just go back to the way I use to do it ..... get a friend to cut up the stuff for me and do it at a meeting. At least then I know I won't have a child in tears.
Good idea products for home improvement
Friendly staff and best collection of appliances in town.
Just a home depot . It’s alright . Price could be cheaper. Staff are friendly.
Clean, bright and well stocked. Home Depot is my "go to" store for home DYI projects and garden supplies.
Not as the same in US
The amount of times you are approached by staff asking if i need help is disconcerting, in 2 aisles 5 people today. I left thinking there has got to be cameras spying on these people or this is the district managers home store because its everytime every employee its weird.
Helpful staff
Very unpleasant and unprofessional staff in this location.
Great people, clean, and well organized! :)
Covid shortages are being felt across most lumber dealers but we managed to find everything we needed to build the deck railing. Thanks Luc.
They are more expensive than Home Hardware for the most part, have few staff to help you and they don't keep staff long so they don't know much anyways. Every time I go there it is because I have exhausted my other options. My parents got a washing machine from them that did not work. Getting anyone to come pick it up proved nearly as impossible as getting refunded. Bad service, bad company all around.
Needed wood they had wood I now have wood
No food or produce in the store but dogs not allowed...go to Home Hareware, they love dogs.
Good selection and helpful and knowledgeable staff.
Everything you need and the staff to make that happen!!
My go to place for my home Reno's.
Entertaining displays
Staff was helpful, but short staffed on statutory holiday
Staff was excellent all kinds of help
I had to return an item that was under warranty. The staff handled the return expertly
Very very helpfull went out of there way to help a pleasent experience all and all A++++
Fast helpful service
Best place ever everyone is super nice and helpful.
Great price, great service and variety of product!
Felt the need to update my review- wish I could just post another one!! We shop for materials a lot in our line of work and go through the store at least once a week! It’s been over a year here and these guys still have yet to disappoint, well... except one lady in customer service but I’ll give it a pass ;) Flooring, cashiers, seasonal, wood section, tools - this shop definitely has the best staff I’ve seen in a H.D. Big shout outs to to Richard and I think Tina in flooring?? Personality, knowledge and genuine interest are such a rare find, this shop has it all!! Great stuff team ???? OG post - Love the staff, Paint department ladies are amazing and Dave at the ProDesk was a gem. Wide aisles that aren’t always over stacked with ridiculous sales items or gimmicky garbage. Just moved here and already feel like a local!
Large impersonal box store. Sometimes hard to find help.
Decent store
Home Depot has everything you would need for the home and garden at competitive prices...
It was good no problems
Amazing selection, good prices
So many issues
I find what I need, would have given it 5 stars but the staff isn't always eager to please.
Nice selection, friendly and helpful staff, and their price matching program is great.
(Translated) A place to make seasoned DIY enthusiasts happy. (Original) Un endroit pour rendre heureux les bricoleurs aguerri.
Crappy store horrible company to deal with.
Helpful staff! Large range of prices for items, it's nice to have the options. Key cutting machine was not operating and that was a big reason why we visited.
The staff are very friendly and helpful ????
Good service. The guy at the rental desk was so easy to work with. Nice guy. Totally the type you could sit and have beers with away from work. Been here before with awesome customer service and will certainly keep coming back.
Clean, well laid out like most home depots
Easy, friendly great shopping experience
Great service
Helpful staff, good clear markings for social distancing
Staff is helpful and knowledgeable when they recognize you need help.
I always manage to find very helpful employees to help with my questions. They are very knowledgable and if they cannot help they know which team member to ask for help. They often have some very good sales going on, prices are quite fair.
Have what you're looking for , if they don't they'll try an get it
They have all your needs in and outdoors..
I don't generally enjoy Big Box stores, or even other Home Depot stores, but I love this particular store. The store is well-stocked and the staff are always friendly. I've always been able to find assistance for any project. The only thing I DON'T like is the use of Ovation Logistics for appliance delivery (After a botched fridge delivery that took nearly six months to resolve, I bought my other appliances somewhere else.), but I doubt the staff have any control over that!
Easy to find everything you need prices sreblow but quality is good.
Great service and advice. But man I spend too much there lol
Love this place. Awesome staff.
Great store and service. Excellent and beyond expectation service provided by Karan. Thanks a lot.
Friendly help was easy to find, got what I needed and out in minutes
Good prices good products
Changin my mailin address to here it's my second home lol always a friendly staff member to help you with all your home improvement needs great job people
Bad service, team is not competent, except for Dave in plumbing. As for products on shelf, always always out if stock. HEY head Office increase inventory hellloooo
Better than Lowes for service but still not great! usually your looking for someone to help you.
#great staff and #service . C. stopped in here once A. again for more home M. improvements like E. #Paint , #weather R. #Brushes , #trays O. #dowles, N. #rollers , #cleaning ,#supplies #lights #fixtures #everything #andsome ..... Thanks to C. We grabbed more than we came for and was happy that he helped us join PRO EXTRA FOR REPEAT AND LOYAL CUSTOMERS.... #BIGREBATES ON JUST ABOUT ANYTHING...... WILL DRIVE BACK HERE FORSURE..... 1.5 HRS ONE WAY. WORTH THE VISITS .
Great for building supplies and competitively priced
Exceptional service and speedy, 2 day home delivery 20k out of the city, with a fair delivery charge. ????????
What I like about home Depot is that they almost always have stuff in stock. They are very well organized.
Fast quick, clean experience.
Barbecues too expensive. Staff fantastic.
Tough to find what yer looking for
Found what I wanted quickly, reasonably priced too
Good service.
Staff were doing more talking with each other than assisting customers
We enjoy the monthly kids' craft program.
No lineups. Great place as always!
Always good service when asking for help at home Depot
Nice friendly atmosphere
Sheets goods ok, 2x lumber is pretty twisted at times.
Rude staff. This store has one of the most unfriendly staff I have seen at a Home Depot location. Unfortunately I've had to deal with this store a few times. Hopefully won't have to deal with this location in the future.
Exemplary delivery service, thank you SO much!
They don't have alot of items the other home depots have. Have needed to go to trade stores to finish projects.
Just had my BBQ delivered free and assembled free.It was delivered by a gentleman called Keith,most professional and very helpful in placing it in our yard,my thanks to Keith the delivery man
Great service. Lots of parking. Easy wheelchair access for the handicap
Great place!
Paint shopping.
Big box store...
While being on vacation from Ontario I went into Home Depot in Courtenay BC and found some great deals but could not decide at that moment which one to get. So I walked over to Tim Hortons in the same parking lot and decided to have a coffee while making my decision. I made my decision and was going to purchase the item in the morning but at 9:30 p.m. I was told by the security guard the store was closed and you must leave the parking lot. I thought that was very rude to Home Depot's customers and decided to finish my coffee and not to make the purchase the next morning.
It is a standard home depot. Prices tend to be among the lowest in town for building materials, but not always for appliances. Have to do your price checks, but usually a safe bet you will not over-pay here. For some items I find that home hardware is a bit cheaper, Hardiplank for instance, other things the opposite. Also, never had any issues returning excess materials - have actually been encourage to buy more than you need and return the leftovers. Maybe the hope is you wont return the leftovers as I am sure most won't, but I do, and glad I can). Staff is almost always friendly although I did encounter one person in electrical a few years ago. We were looking for a specific part, she said it didn't exist, had been discontinued years prior. She was abrupt and rude and not helpful. After she left, I continued to wander and eventually found the exact part. They had a whole shelf of them. (can't recall the exact part). She clearly either did not know her stuff, didn't care, or was maybe not in her department. I'm not sure. But experiences like that here seem rare. More often than not I have had very knowledgeable sales staff help me - sometimes going out out their way to help. Some people I know speak badly of Home Depot, but for me, the good experiences far out weigh the bad.
The staff are helpful, they have lots of options and ideas for renovations. Definitely wait for a sale. They also have a good return policy.
What wonderful people , the whole staff is just wonderful especially Mr walt at the pro desk what a guy
Great service from staff. Very helpful and courteous
Good experience
I really like the staff at this Home Depot ... very helpful and knowledgeable.
Bought a Bemis easy close toilet seat and the hardware did not match the seat fasteners. What a waste of my time!
Always a good store wasy to return items you dont use
Store was bright and pleasantly accessible, found items quickly and the cashier was very polite. Will shop again.
Bought a hole saw. Typical Home Depot.
Great service
Great service.
Hard to find help
My husband and I have been working with Pamela in the tile department and she has been amazing! We ask a question and she has the answer or will immediately seek out the answer. I would highly recommend Pamela if you are starting a DIY tile project. She also offers her knowledge based on her experiences in this department. Dee McDonald
Preparing for Ontario shutdown Dec. 27th to Jan. 28th. 2021. Curbside pickup available during shutdown
(Translated) The staff are jovial (Original) Le personnel est jovial
When you need help there is no one is to be found to help!
Had exactly what I needed.
Always have everything I need.
Good service
I found what I was searching for
They had everything I was looking for.
Didn't have any stoves in our price range in stock.
Service is very slow
Home Depot is pet friendly, one of the main reasons I shop there.
Usually I have a tough time shopping here, today was good thanks to Adam. I called to see if they had something, the computer said no stock but when I tried to find another store Cornwall had 3. Adam said he would check it out. AND HE DID I got what I wanted thanks to Adam.
Boaring, disappointed the halloween stuff set up some of it did not work.
Good always helpful
I checked online first for availability and location of product. Easy-peasy!
Great local hardware.
Curtain and blind installation: This service took a long time to be ordered and for installation to happen. Well, close to 10 months and counting. Our patience has run out with continued mistakes, and if we could have fired the so-called designer (please note Brandon, the installer was terrific), we would have. The product was mismeasured, and the designer ordered the wrong product, and here we still wait for the job to be completed. We had to beg the designer to come in and take a look to see what we were talking about because she didn't understand. Eventually, the designer showed up, and she looked dazed and confused. Here we are still waiting for her mistakes to be fixed. She said she would send quotes for the add on's we asked for, and nothing has come through to date. That was three weeks ago. According to Home Depot, our mismeasured product has come in (weeks ago), but no one has reached out for installation? To the owners. Will do. I have reached out via Facebook. ^pm The issue has not been resolved to date, and we are still waiting. Another month gone by.
Good customer service
i ordered appliances online and it was a total nightmare! 3 months later the wrong appliances were delivered and no compensation for my long wait time and hours worth of phone calls and had to return the appliances at my own expense. Also the customer only has 90 days to return appliances from date of order so I almost got stuck with the wrong ones. My online order under my account was changed to the appliances they delivered not the ones I actually ordered. Very Bad... still waiting for my money to be returned on my credit card!
One fellow was really helpful, another not so much. Another told me to check out online. Despite that more than the average is really helpful and know what they are talking about.
Huge variety of goods, prices are decent but getting help can be difficult at times, still my go to store for home repairs.
It has everything I need for renovation.
August 18, 2021 update. This reflects my experience only with HD ONLINE - unfortunately you cannot leave a public review. This is not applicable to the Courtenay store, or any other retail stores I have been in. My complaint is with the ONLINE Appliance support team. On July 31, I ordered and paid for 2 fridges online, and deferred the delivery date to late September. Now that that I'm concerned about lack of stock, I've asked that they be delivered at the earliest time possible. I was told earlier today that they have no stock, but they have my money in full, and the earliest date is the previously scheduled date for late September. So I'm puzzled why they would take my money 60 days prior to delivery and not have the items I've purchased in stock. Today I tried to call the Appliance customer support team - they do not answer the phone calls - the robot keeps telling you to send a text to 84322. So at 1908 EST today, I texted HD, and the response was that there was a 55 minute wait and that their hours were from 0800 to 2100 EST Mon-Sun. At 2014 EST today, 44minutes before they say they close, I sent another text in order to keep the chat going. The response, was that they were sorry they missed me, and that they will respond when they are back on line from 0800 to 2000 EST. So I'm really glad I sent the 1714 text otherwise, I'd be waiting another 44 minutes to find out that they are not open to 2100 EST as was the earlier text, but close 1 hour earlier at 2000 EST. I've been a great HD fan in the past, but I find dealing with their ONLINE CS very disappointing. I'm now trying to source the same fridges from BB. Immediately I got an email saying they will NOT charge me until they are shipped, and within 1 hour of making the order, BB sent me an automated call confirming my order and delivery date. BB pricing was less expensive both for the product and the service contract including the fact it was for 5 years rather HD 4 years. A copy of the text message is below.
Most of the staff had no idea were anything was located . It was hard to get knowledgable help but we finally found one lady that shined above the rest in the paint department and could not have done better myself , she was of great help
Staff is really friendly and super helpful. I almost always find what I need.
They had the things I needed in easy reach. Very quick visit with enough cashiers open for the amount of customers present.
Good variety of products. Always find what I need.
Jenn in the paint department was very helpful.
All your do it yourself or hire needs in ones location. Great store, great staff, great product and great prices.
Always understaffed. Very few helpful people. Not always polite.
Preparation for a reno
One of our "go to" shopping stops.
Okay service seemed really busy too
Always find what we need ????
Always get great service here thank you for your Help guys .
In to pickup a 100lb flooring roller. Received help getting it loaded. Thanks.
Great place to make plans for changes in your home.
Friendly service, Great tool rental selection
got the items I needed quickly
Where would I be without this place?
Plumbing expert was of great service!
Always has great deals on. Hard to leave without buying something I didn't need but the price was right
Many options and exercise while looking for them.
Great products... Great staff... Competitive pricing... Perfect!
Purchased shower kit and all renovation needs. Had the items delivered next day
Great customer service and had all 3 things I went there to get
Fast friendly service
Everytime I go here the experience is flawless the employees are knowledgeable and shopping here is very simple and easy partly due to the wide range of products and services sold.
Very good service
As always, great service.
Awesome customer service provided by the staff and very knowledgeable. I am not good in this stuff but with there knowledge, they were able to provide mo deeper insights and best stuff to use for my project.
Everything is in stock and multiple varieties. Need more people to help in the aisles...
Helpful staff, I always find what I need, clean, lots of inventory.
Home depot has everything you need for home hardware and more like, washers,dryers,blinds of all designs, batteries, glue,cleaning supplies,and everything else you need to build and accessorize a home.
This is where I get most of my renovation supplies and it's also a very well kept Home Depot. They have a wide selection of items and friendly staff!
Easy ordering. Lots of delivery dates delivery on time 3/4 times.
Staff is slow to help and hard to find .
Employees are knowledgeable and helpful with my home improvement projects. If I visit during odd hours though, it may be difficult to find an available employee for help. The store is well organized and stocked. Sometimes I would place an order for in store pick up, in order to save time.
everything you need top to bottem home wise
No distancing in effect.
Some very nice plants today! Got 2 lovely ones today!
Very helpful salesman
Some employees are great and very helpful.
Very good service
Helpful staff but some items were poorly stocked.
People here are very helpful. Also a lot of variety in many departments.
The staff are very helpful and nice.
Staff is always knowledgable and usually super helpful check them out.
(Translated) Excellent service (Original) Exellent service
It had what I needed
Customer Service and Garden Center staff, rating 0 out of 5 this morning. Very rude and treated like an inconvenience to try get help. Worst experience ever!
What can I say? It's a home depot. They're all the same.
I love the courtenay location helpfull friendly staff!
Staffs not helpful
A larger selection of goods at this location than the CR location
Leaving my parcel on the driveway, I can't lift and carry it into the house myself...I was here waiting for them to deliver my workbenches toolchest...Don't think I'll ever buy a fridge or anything bigger from there...
I am far form a tool man but if you need more power...
Everything at your fingertips
Excellent
Very nice????
Hey its Home Depot, what more could you possibly need for any home repairs. I highly recommend them for anyone who has a home project!
It has everything I need for all my home renos
Helpful staff
I love working there
home depot is a place you can go for all your home needs and alot of other stuff you'd be looking for as well to. everyone is usually pretty friendly.
Staff are always so helpful and knowledgeable..can't beat Home Depot for their great customer service!
Great service from Bonnie!
Way too many people, but I prefer to shop here. They are very helpful
Amazing variety and good prices...9 times our if 10 prices are better than Lowes
I experienced very poor customer service when a less than a year old hot water heater I bought them had problems. It is a manufacturers warranty but clearly stated on my contract the Home Depot would help with warranty claims and repairs. On phoning customer service, she told me they can't help I I would have to deal with the manufacturer. The manufacturer said they can send me the part but I have to find my own contractor. The tank is made for Home Depot so other companies can't get parts so don't want to work on it. I've spent the better part of a week trying to figure out how I'm going to get this fixed.
A bit of difficulty finding what I was looking for. Did find it eventually.
Great deals at this Home Depot compared to others. The service is great and extremely fast. Online orders can be ready for pick up in less than 24 hours which is amazing! And the site's inventory is actually accurate unlike a lot of other big orange box stores. Thanks again for the awesome service!
I went for a few things and didn't get one. Not one orbital sander cordless or powered. Didn't have the right screws or nuts and bolts.
I like home depot, good selection, easy to pick up online orders, but I was really disappointed the last time I went with how mask wearing was being handled. I saw one customer not wearing his mask, he asked for help from an employee who then got him to put it on, but he kept taking it off and wasn't asked to leave or correct himself. There was another customer who was straight up wearing his mask without covering his nose at all, he also got help from an employee who didn't correct him. I spoke to that customer but he gave zero F's and said he didn't care. It made me uncomfortable and I'm going to avoid home depot until I get vaccinated. Canadian Tire in town actually hired security who enforce the mask rules.
What can I say. I can spend a lot of money in there and leave very happy. The staff are great.
Found everything I needed.
plugged my toilet
Great HD with many valuable employees that are helpful. Good prices and service. I only ever go there now when I need anything from a home hardware.
My buying experience at Home Depot was excellent. I purchased a 7 piece patio set - the Hampton Bay/Andrews item with 6 chairs and a ceramic tile top table. No one has yet used the set, however, today I noticed a crack in one of the tiles. It came with a spare, so, so far, so good. Problem is, if a tile cracked with no use, what will happen when it's used. The tiles are about 11 1/2 X 11 1/2 inches square - not the normal dimensions for ceramic (floor) tiles. Called the store, spoke to a couple of folks, including a guy from "seasonal", explained the problem and was told that the store doesn't stock replacement tiles, however, I could bring in a tile and try to match the colour to a floor tile. To me, that would be a last resort because, presumably, a tile would have to be cut and polished and would not likely match the ones on the "new" table. Then a brilliant idea from "seasonal". Call the number on the Home Depot website for assistance. That I did and got a very nice young lady who tried to help but advised that she only deals with internet orders and wondered why the store would advise me to call the online help number. Asked if she could find out if Home Depot could order replacement tiles from their supplier. She tried to call a number but couldn't make contact with whoever she was calling. Now for another brilliant idea. She gave me a number that I could call on Monday. Turns out that the number is the Hampton Bay Company in the US which I take to be the importer/distributor of these products from China. So, here I am with a nice product, part of which has become suspect with no apparent plan from the retailer to provide spare parts should the product become unserviceable - except to perhaps replace the parts with modified floor tiles. And, I'm advised to call Home Depot's supplier for assistance. I'll give the experience 2 stars at this point. Loved the sales experience, however, the after sale customer service is, so far, unprofessional. Still hoping to resolve the issue.
Always helpful...
Hard to find a floor representative for the department who then got me the wrong parts. Thank goodness for the stores no quibble return policy. Their department associates generally are more helpful than wholesalers I have tried to purchase off.
Short staffed so the service is terrible at times, having 10 wait for service is not my idea of customer friendly, however a fairly good selection of items, competitive prices but limited selection compared to Vancouver. Trapped audiences don't always get the best deals or selection, so barter if you can.
Great customer service,reliable and honest staff
Friendly service
Love it
Staff are exceptionally friendly and helpful. Ten out of ten! ????
Great customer service and lots of variety for your household needs .
Lots of selection and self check out which I enjoy
Great service friendly staff good prices
Just bought a beauty new ladder excellent service.
Love working here .....damn good ????????❤
It's a Home Depot, it is what it is
Stopped in to get supplies to fix a dining table and had a great shopping experience. Staff was visible (i.e. didn't run away as soon as I came down the aisle), and helped with quick easy-to-follow directions towards the product. The staff were friendly and knowledgeable, but not in a way that made me feel like I had no place in the store as a woman looking to fix a table instead of a carpenter or project manager requiring wares.
The least favourite of my home depots I've been to. Staff usually ignores you unless you're in the appliance section. But then it feels like a commission area with all the pressure. Their website is usually down not helping at all. And delivery is done without signatures leaving you with stolen packages.
Florescent light that a pet store should have didn't have but recommended Home Depot
Just like every other Home Depot - large, lots of selection, decent prices and very friendly and helpful staff.
Helpful and happy staff. Also happy with prices
Things a little scattered but great customer service and great variety.
I come here regularly for tools, supplies and lumber. The lumber is lacking on quality but because its kept indoors I use it for furniture.
Helpful staff, lots of products to choose from
Great Home Depot with helpful staff
This review is for one employee in particular at the Courtenay Home Depot. We have dealt with Noel in the appliance department on a few occasions, and i can honestly say i don't think i have ever received better service. He was able to beat the competitors prices, and he provided fast and friendly service. I will be a repeat customer at this location based on these interactions. Highly recommend!
Love home depot ???? love how they are eager to help u get what u are looking for
I been over there last month. I buy stuff my washroom. People can buy any hardware for build home.
Great place but I'm personally a bigger fan of the home Depot in Sarnia.
Lovely, helpful staff. Curbside was excellent.
With the pandemic they doing amazing job and Bring your stuff at u amazing customer service
Easy shopping. Some unadvertised bargains. Helpful staff. Awesome store for seasonal goods.
Good service
Very helpful and they have everything you need.
Richard the appliance guy, was very helpful.
Excellent service
They used to value their customers, and bargain on price (price-match). I did this on 2 major products in the past. But recently, they refuse to even consider it. I'll take my business elsewhere.
Good place to go for all your renovation needs
on Dec 15 2017, a home depot delivery driver attempted to enter a seniors complex through the wrong entrance and totally destroyed the security gate . After 8months the seniors ,on fixed income had to pay for this security gate out of their own pocket as home depot refused to pay for the damage done by their driver thus leaving the most vulnerable without security for over 8 months . then adding insult to injury ,home depot set their corporate lawyers on a stall and harassment tactic against the seniors strata president . Now as of nov 15 2018 ,the seniors have given up, congrats home depot your community spirit and responsibility is inspiring
Friendly, good parking.
One of my favorite stores! Customer service always on point even through these hard times and lock downs! A big thank you to all the essential workers who are there every day to try and keep things as "normal" as possible. A+
The covid 19 lines on the floor complicate moving with alot of Stuff
Always helpful, and always giving great deal, thanks so much for the help! The wood we got here is perfect and really makes our racks look great
A great place to go, and usually knowledgeable
Easy return and fast service. The assistant manager was also available to assist us when we were looking for someone to help. I like how the staff is generally knowledgeable about products and how they can point you to the aisle or general area where certain products are located. The product I was looking for was available and I could find some good info.
never an associate to help with questions!! lowes is better. sorry home depot.
Always courteous employees and good choice of plants for planting.
Was a day trip for landscaping class. Shown all garden tools like shovels, pruners, spades and other gadgets.
Very helpful staff
Staff is always helpful.
Good selection of things for the DIY'r and professional. And some good deals.
Always someone ready and willing to help you!
Love to shop here. Good selection and prices.
Everything you need in one spot well mostly everything
Easy to find what I was looking for.
Good service
Always find what I need here.
Very friendly and helpful.
Shopping for kitchen stove, friendly sale person. Now waiting for new stove to arrive Oct. 1. Hopefully will not be delayed due to covid19. Want to bake again SOON!
Great customer service nice place to go awesome variety of everything
Great found what I wanted.
Nice setup of all the products in the store. You can get all stuff for you house at home depot. Customer service and dealing is the best. Staff is very friendly.
good selection
Great place with sometimes to much staff walking around and other times hardly any body on site
Always fun in HD ! Great selection & decent prices ! Also staff are always helpful & friendly!
Bright and clean, knowledgeable staff
I've shopped at many Home Depot in the Toronto area when running a small home reno business. The customer service at our Cornwall HD is simply the best I have experienced.
Service was great - sales person was informative and helpful. Now, to make a decision...
Good selection. Helpful friendly staff
Home Depot has always helped me with my projects. Although there is one cashier here in Cornwall who needs a taking to about their attitude.
I had wonderful Customer experience with a Lady named Gerry. She is the reason I will be shopping more at Home Depot this Christmas Season.
Ordered microware. Delivered by Fedex 2 days later. This is incredibly fast! The tracking option was not working and I notified them of the issue. Not a big deal. …
good selection of DIY products and materials
Amazing friendly staff, very clean and professional
Nice store but service ?
Friendly staff. Depending on the items, this store may have stock that isn't available in any Ottawa area locations.
Never really liked Home Depot but I do shop there. The associate in the aisle was very helpful, cashiers not so much. Ended up using self checkout instead.
Found everything I was looking for. Prices were reasonable.
Great sales on plants ,discounted on back corner ,not to busy
The customer service counter has not been very helpful two out of two times that I have asked a question. The first time was pre covid-19, and I was going to ask where something in the store was located. I walked up to the counter and the woman behind the counter put her hand up in my face to tell me to stop. She turned around and started having a conversation with another employee. So that time I walked away and found what I was looking for by wandering around. That was about a year ago. Today I went looking for some weatherstripping. The first person that greeted me at the door directed me somewhat close to where the weatherstripping was. I found it but didn't find exactly what I was looking for. I went to customer service to say I needed some help. The customer service employee was talking to a friend who was not working. So I guess I interrupted a conversation, and he wanted to get back to it. I tried to explain what I was looking for and he told me what aisle to go to. Okay... Let me try that again, I thought. So I said again what I needed and why I needed help. He he phoned over to someone in that department and said I should go back to the aisle and they would help me find it. One more time I said, "yes I've already looked over there. You don't carry it. I was hoping you could help me look online." To which he responded, "Yes you can buy things online." So I was pretty irritated by that point because I could tell that he was not listening to what I was saying. This is a problem. If you work at the customer service counter, listening to what someone is asking for is a pretty key still. I understand that sometimes people, including myself, are not always clear about what they're asking for or sure about how to ask for it. Maybe customer service at Home Depot needs a little bit more training on how to really listen to people. Or maybe it's just me and maybe I am better off just not going to Home Depot again. After that I went to Home Hardware. The guy I talked to listened to me and tried to help me problem-solve. Ultimately he sent me to Modern Doors in Comox, and they sorted me out in no time.
Wow! Pamela at the Courtenay Store has gone above and beyond with customer service, knowledgeable details that saved us money, calling us back promptly, helping with online orders and being firendly, efficient and an impressive multi-tasker. I was feeling customer service was heading out the window these days until Pamela renewed my faith in refreshing human interactions. Way to go Pamela!
Great Place! Good service! Helpful employees! On the floor and at Cash thank you Tess ????
I can't rate them because they never answered the phone. I tried calling half dozen times.
Can find almost everything I need
Don't in appliances and Tracey in window coverings are a pleasure to do business with.
I had a great experience, Ian in lumber helped me cut a piece of wood and was extremely helpful. Thanks Ian!
Awesome store, lots of stuff but hard to find a staff member when you need help
Best price on rotary sanders by far
Awesome that the Cornwall location has houseplants back. They have healthier plants then most. Staff are very friendly and helpful.
Good selection. Some lumber is not as straight as it could be but fair price and good return policy
Nice little Home Depot, compared to the huge ones I'm used to. Nice staff and helpful with what I was looking for. Cashiers were very polite and had a real smile, which is a nice change????
It's a home depot. Friendly staff , regular prices. No better than local guys. If you cut get it local go here
Great place, and very nice staff!
I have always enjoyed shopping at the home depot and this is a great location. I had all my tools stolen off a jobsite a few years ago and the amazing people at The Home Depot in courtenay gave me a bunch of free stuff and really good deals on the tools i purchased. I will always be greatful to the people at home depot.
Had what I wanted in stock. Quick in and out.
Only 3 stars a little harder to find help
Good service
YEE. Jim was there to answer any of my questions on tools. Didn't have anything I was looking for but he went out of his way to look into it for me, without a hastle. Professional service. Guy needs a pay raise.
Staff were helpful and friendly. Not much left in the garden center, but we did go away with what we went there for.
Had what we needed. Staff were happy to help find stuff and made a point of watching out for lost shoppers trying to find what they came in for.
Easy to find stuff
Great service
Good curb side experience
I am genuinely confused about the bad reviews around service. I have only experienced great service. Love the hassel free return policy and appreciate that the staff are actually trained about the products that are carried in the store.
We recently move in town, need to buy appliances ,i had little knowledge of it, but Donna Cooper at appliances section made it so easy for me ,she isvery professional and polite as i was company with my kids . We are very thankful to help us making a good choice . Thankyou Donna
Friendly people, great service!
You find everything youneed
Went looking for an air pump which they have in stock yet they had no idea where they were located. I asked for help and was sent to the other end of the store. I gave up and went to Canadian Tire. They had it in stock along with which aisle it was in.
This is a great home depot . Have been going here since it opened 10 years or so ago . The staff and management are phenomenal and well trained .
Best Home Depot
Great place to shop
Easy returns
Customer service and attention to detail is lacking, our visit to Home Depot was not good.
Just bought stuff for fixing house and making bed in van
lowsy service twice and on phone once
Great service. The staff was very helpful.
Nice selection of plants at good prices in garden center.
Pretty much every other retailer should take notes on how Home Depot treats customers.
We get all our stuff there very good service
Great place to shop.
Garden centre is open. Great staff. And they have most of the stuff you need for the garden.
Always find helpful folks ar Cornwall Home Depot. Today was buzzing with spring shoppers.
Unfortunately curbside pickup took a very long time.
Huge store with helpful employees
Store is nice, most staff is friendly, had a issue with our dishwasher and they didnt help
I was greeted at the door, staff was super nice, a guy named Nat went out of his way to show me around the store in search for my odd request.
Response system was not responded to
Great service and products
They have almost everything for home and garden
Gr8 service
Friendly Service.
Wood quality is better than Slegg lumber on average.
Helpful and curious
Good place for home improvement
Average service. No real line ups
Went looking for paint for an old milk can. Bought Tremclad on the advice of the very helpful sales lady.
Great seevice
Very poor customer service
Friendly and knowledgeable staff. Good inventory.
I go here to get hard wood
Busy
Great service
Took my elderly father to get an airconditioner. Staff was very helpful and accommodating.
Helpful staff , lots of selection
Pretty good Home Depot. I prefer the Nanaimo location. Can't always find someone for assistance so the customer service isn't the best.
Getting a bit pricy not alot in stock
Maybe I'm unlucky, but I rarely find what I'm looking for & walk away empty handed.
They are very friendly and helpful getting what I needed. Very knowledgeable it helps when someone has done a project that you're doing tackling for the first time. Also you can price shop if that's your thing and they will match and beat by 10% other competitors prices.
Good selection
found what we needed and the staff were quite helpful, plus some fabulous plants
Always everything you need. Raj and his staff are always ready to assist.
I went shopping for a fridge at the Cornwall Home Depot today. Nancy took care of me, she explained everything, she listened to my concerns and was honest and straight forward about the buy, the delivery, the warranty and much more. People like Nancy are made out of gold, I appreciate your service and saw your smile even through your mask! :) Thanks a bunch, it was a pleasure meeting you today!
It's a large hardware store, they have a lot of things, they don't have everything. Sometimes you have to go elsewhere, such is life.
Not a lot of staff around to assist. Prices hidden on top of shelves.
We found everything we need and Corey was very helpful in cutting a couple of hardboards for us
It's okay service is hit or miss
Amazing customer service
The customer service has been awful lately. We search isles to find some one to help and couldn't find anyone on the floor. Then the manager pages someone and no one answers. I am not impressed at all.
Friendly staff
Friendly, informative
Well displayed, easy to find what you are looking for, wide aisles, like it !!!
Fantastic customer service from Christina in the paint department....she was pleasant and sorted out our paint color issue without hesitation.
This one has WAY better customer service than the one in Campbell River. I highly recommend their flooring department. Great products, prices and a fantastic clearance section. Colin is the best!
Lots to see but expensive
Parts on hand, easy to find.
Nice big store, clean, lots of selection and friendly staff.
Always feel welcome and help when you need it.
Terrible service had to take a product back wrong color. The sales clerk picked it. When I returned it I said I was given the wrong color. They did not apologize instead they stated how nice I was to blame someone else. Will not shop there ever again.
purchased washer/dryer set from store, was told installation included with delivery if i purchased new washer hoses and clamps and new dryer hose. waited 4 days for delivery, and units purchased were in store, 2 minutes away by car. delivery came and personnel declined to install, telling my husband they were unfamiliar with units and unwilling to undertake job. came home to discover 2 new machines unconnected so went back to store to see what is going on. store staff tell me they will have to have yet another company do installation, but they can’t guarantee it will even be the next day, never mind the day delivery occurred. at this writing, i am still waiting for installation. when i complained to Colin, manager of appliance department about this situation, he told me they would be happy to pick up machines and refund my money. i said i don’t want machines returned, just installed! can’t believe HD sends out personnel unequipped to deal with simple installation. Grrr!
Signed up to finance the project loan program. 3 months into renos they cut the card off with no reason. Spent two months trying to get an answer with no prevail. Was told to wait for a call from a manager twice and did not recieve a call. My renos are not finished and have no way to purchase all the product now. The 6 month period is up still no answers and no card. Do not recommend using their program it screwed me over
This is a huge store with great variety. However their new operational set up is really half baked. They have signs that contradicting themselves everywhere and a unclear set up on where people are supposed to go. It seems like they developed their COVID 19 adjustments quickly and never made the effort to develop them fully which diminishes the shopping experience. Service can also be very slow and some workers seem to be more occupied with administrative tasks rather than customer service.
Very nice staff!
Very friendly staff and great selection
It's just a regular home depot
Workers here are very helpful and friendly. Good selection of hardware and tools.
Great store
Great selection
Awesome service. Fast and friendly
Always find what I need and more at Home Depot. Staff is always so helpful and friendly.
Fast, friendly service Wish they were enforcing masks, though
Check your prices locally for items you wish to purchase to ensure best price.
Nice depot to get all tools from.
Everything needed for what i wanted
14 days have past no Air Conditioner supplies at the store. Are you kidding me Home Depot,seriously....No Wonder why Amazon is winning and taking over these brick and mortar stores. So basically you guys couldn't anticipate the fact that it will be summer in July and how many AC units should be there. Time to look for a new store manager I guess.
Great place
Excellent customer service
Awesome place if you are thinking about doing your windows or doors talk to mark he's awesome patient and has great knowledge and understanding even if you aren't sure what your doing awesome employees who takes the time and effort it takes to help and explain even to someone like me who doesn't understand anything about fixing stuff thank you Mark you really deserve a raise
Helpful
They helped me with my painting needs and didn't make me feel like I was a dummy.
My Son ordered a window for my home. We got 3 delivery dates today was between 10 and 4 so far no window. If not delivered today I WANT my money back and will never order from the store again. I will also tell everyone. About your service
Didnt actually go into the store but coming through the parking lot from the back and there was a delivery truck along the north side with a forklift in front of it. The forklift driver hopped off the forklift and stood in the middle of the roadway blocking my way through and proceded to give me a dirty look and throw his hands up like what i was doing was wrong and obviously not willing to take two steps closer to the truck to let me through. If thats how staff treat potential customers i will be sure to never set foot in that store.
Huge
Love the service and a wide variety of products
Great service
Home Depot is as a hardware store should be, good selection of necessary item's you need to do the job right in home repairs and building. Helpful staff and good service.
Very helpful staff
Staff is very helpful, reasonable pricing, just dont expect to have them cut anything at a 45 degree angle because their saw only cuts 90 degrees.
Just ordered a new shed from Home Depot. Great service.. thank you Kim for taking the time to walk us through the process over the phone.
the young lady in the paint department went out of her way to get me a nozzle to go on paint cans, this means so much as my husband has many health issues and trys to maintain his independence
Like all hd
Home Depot is close convient and the prices aren't bad, plus the service is very helpful.
They have everything and anything there.
Great experience always helpful and knowledgeable
Trying to contact home Depot by phone, be prepared for a lot of wasted time and frustration.
Good staff good prices usually a positive experience.
The staff is top notch
Good
There isn't one single human at the home depot who give af about helping customers. They just dodge phone calls and customers all day until there shift is up. Absolutely brutal service everytime.
Loved the curb side pick up but should have free WiFi when waiting for you pickup
Always great service. If we can't find something the employees are very helpful.
Amazing
my gonto place.for wood
If you know exactly what you want and are short of time go to the store in the evening. The staff work hard at ignoring customers and will not waste your time with idle chatter or offers of assistance.
Great store lots of choices and great staff
Some staff friendlier and more eager to assist than others, some look like they are praying you do not approach them. If you ever been in a Lowe's or Home Depot then you know what to expect in terms of goods/wares.
Very good service from paint section as well as customer service prompt and friendly thank you
The associates could be a little more knowledgable
I had an issue with my online order for a black Friday deal, and not only did Porcha in customer service do everything she could to try and fix my issue, she called me back several hours later when the item that was missing was found and had it set aside for me when I came in the next day. That's great customer service!
Good service
Service was both good and very bad. I wish they'd weed out employees with attitude. Some people shouldn't work with the public and that's okay, but it's hard to admit with an ego to protect. For me, the number one policy, is that 99% of the time, the customer is always right. Secondly, to avoid having an employee from faĺling while carrying boxes of large format porcelain tiles down from the top of the display racks, HD should have had enough lift trucks available! This HD should have some sort of happy employee days, not enough smiles at this store. Looks like a deeper management issue perhaps...
Very low quality service for making large orders over the phone in the lumber department and pro desk. I called 3 times today they said they where to busy and would call me back. Over 5 hours later still no return call. Now I will be traveling 30 minutes to the store to ensure my orders will be placed. Other home depot's have all been great.
I go there every day its fast and easy
It's a home depot. It's got what you're looking for.
Ryan helped us and was super friendly and knowledgeable about the products.
Shopping with a friend and were treated so well by the knowledgeable staff that I won't hesitate to go back for my own needs
Staff is extremely helpful, although rarely, sometimes it's tough to find help. Great selection of inventory, at competition prices. Lumber is decent, however it is stored indoors so it tends to morph a bit when you expose it to the elements. Overall fantastic franchise.
Wanted to buy a specific rug that they only had in stock in Campbell River. I called the store in Campbell River they wouldn’t Bring it to the Courtney store so I had to drive up to Campbell River to do it. Any other department store or big box chain that I have ever dealt with or gladly bring stock from another store for a customer. Horrible service but what I’ve come to expect from Home Depot
Staff is fantastic
Well organized and friendly staff
Excellent service
Was able to get the wheels I needed for my dishwasher and return the piece I didn't need Service was a little slow for refund
Unfortunately the person in the customer service of the store was not helpful and fluffed off our question. Did not even check with any tool section person.
Always finds the things I'm looking for
Great place...great staff
Thank you for fixing an exchange that Barrhaven could not make right certainly appreciate customer service answering the phone unlike Barrhaven ringing and on hold for 30 minutes I will go out of my way to shop at Cornwall Home Depot again
Very fast service ... my questions answered ... No line ups ... and a clean store Thanx .. keep it up!!!????
Mid February and we don't have snow blower sheet pins because we cleared out stock to setup our spring stuff... Would you like to buy a patio set and bbq no I'd like to plow my driveway.
Replaced my mall. No problem.
Good service, but i wish they had more wood turning equipment!!
Hand sanitizer and a complimentary mask at the door. Also quick lines
Big inventory with errant professional staff
Super friendly and helpful staff. Fast service
It is always fun They have great sales Staff are great too
Great price
The Home Depot is a hit and miss kind of place. Some times you get a good deal and a good quality product, other times not so much. The same for their customer service, some times you might actually get someone who knows what they're talking about but other times you don't. So to me its mediocre, however Home Hardware ( Central builders) is way worse in every aspect. I just wanted to update my review. The people in the paint department were outstanding and very helpful. A big shoutout to Vaughn, she went out of her way to be helpful without making me feel stupid about being a complete novice as a painter. As I said before Home Depot is a hit or miss. Today was a Big Hit and I really appreciated walking away not only satisfied but more knowledgeable and less inept in the painting arena. Thank you so much for your patience Vaughn and happy experience.
Ok
the service we received from Penny was excellent. wow! tks.
Poor communication about products and services.
I was guided to what I needed and so far have no complaints. I have gone to different home depot and so far this is the better of the bunch
I went to the Courtenay store around 8am on a week day. Do you think I could get some help finding something, not a chance. No staff to serve you. When I did find someone he told me he can't help because he works in seasonal. He didn't even offer to get an employee to help me out and he continued to go on his break in the lunch room. I thought it was very rude of him. Now I know why they call it Home Desperate.
I love this bigbox, help aisleevery
Excellent service in rental department
Was great services
Nice store but could use a few more tellers and other staff.
It's a good home depot... Large with lots of inventory and a good product mix. Ample free parking and helpful staff... Other than that, it's the same experience you get at any other location.
When you can find an attendant great help
Considering and factoring in Cov19 the service was still above par!
Open early
Need people who are smart
Staff are abit scarce.
Honestly it's like all the other home depots I've been in has what I need, employees are around if I need to ask for something but aren't always troubling me with need help finding something
Aparna was fantastic to deal with at the courtenay location! Highly recommend!
I just love all home depot stores. What's not to love...
Friendly personal
Well played out for these times
Good customer service
People working the customer service desk clearly hate the job they're working. Put them in the back loading so they don't hurt ur store rep
Great service, always friendly staff. Helped me find more stock on an item that appeared to be missing.
Good selection of nearly everything
One of the few bricks and mortar stores I shop at. Amazing service, very polite staff.
Great paint selection
Used curbside delivery. It took quite a while for them to come out with the package, but it came out eventually and the person delivering the parcel was pleasant.
Great service. Knowledgable sales people and good prices/selection.
???? Nice place to get everything you need. Greeted with a ☺ at the door.
The are always so pleasantly helpful!
I love going there for various items. I find the staff very helpful everytime I go. Thumbs up.
I love going here. I go there to get 1 thing and end up leaving with a dozen things I never even knew I needed. People are very helpful and I could spend hours just wandering around looking at things. It's like a candy store for adults (well adults that like things like that lol)
These guys are serious about covid measures but still have everything you could need. The staff are friendly and knowledgeable but they sometimes are way too busy. This can be frustrating when you know what you want but can't find it but they are too busy explaining an entire job to someone. It is a double edged sword because I appreciate the help when I need it. They almost need to make a position for someone to just direct people to things like a certain other store that uses a maple leaf.
Knowledgeable and helpful staff everytime I've gone. From helping loading heavy patio stone to coming up with unique solutions for equally unique problems, they've met and surpassed expectations every visit so far.
Should be minus 1. $2000 for one project. 40% of which went to new tools. 6 trips back and no pro there to show us how to load expensive new tools let alone use them. Not okay full stop.
Appreciate the service and knowledge provided by Don M and Richard Pedersen at the Home Depot appliance department in Courtenay. I didn’t go into the store at all due to the pandemic and they were very helpful and patient with my online …
Friendly, helpful staff.
I waited half an hour to place a lumber order so I wouldn't have to wait the next day when I wanted to pick it up. When I arrived the next day (and 10 work hours later) my order wasn't ready and I ended up waiting for my order again. Unfortunately seems poorly organized.
The service is really good.
All around good experience with the Home Depot order and curbside pickup system. My item was ready about an hour after order and only took a few minutes for pickup.
Great service, good staff, Recommand!
What a pleasure being taken care of at the Cornwall store today! Not realizing most customers need an appointment to review and purchase kitchen cupboards, my husband and I stopped by the store for assistance in the requirements for finishing our kitchen. Jason was amazing, though he was waiting for a customer who had an appointment, he was more than willing to listen to our needs and made suggestions where we were undecided. Thank you so much Jason for sharing your knowledge of the product choices and your wonderful personality. You are certainly an asset to the store.
Great customer service
Customer service is poor
Good place to shop I always found tools and stuff what I needed by Ridgid it's American made tool but guarantee for life if you send in the warranty by mail but if you do it by telephone number you only get the regular warranty with it and that would be if it says three years warranty that's what you you get but still it's still a very good warranty it's most better warranty and from the other competitors I would recommend anybody shop at Home Depot because that's where I shop
(Translated) Very well served (Original) Très bien servit
Lots of good things for the home here, good prices also
Nice place..good discounts
They Always Have what I'm looking for
A horrible purchase experience. Staff were incompetent at every level from floor personnel to cashiers and even customer service desk.
Since Home Depot refuses to post my review on their website I've decided to post it here and hopefully warn people... We bought an Amana Dishwasher Model # ADB1700ADW in March, it was delivered. Everything seemed great until the installer came and wasn't able to install it because the frame of the dishwasher was so bent and damaged. It was a set back and a struggle to get a replacement (home Depot takes no accountability, they were no help what so ever in the process) but we finally got a replacement after about a month. We set up the install and once again the frame was too bent that the installer (which is a home Depot installer) refused to install it. This is rediculous! What kind of metal are they using that it can be bent on 2 units. Maybe it was just bad luck but my advice is find another dishwasher at another company because this whole experience was a head ache and a half. We are now in the process of getting a refund which has been taking quite a long time on home depots end. Home Depot has been less than helpful, I'm so disappointed. Great company unless something goes wrong like a damage item.
Lots of stuff here for your work shop and home.
I couldn't find what I needed. A worker came over and asked if I needed help, and showed me a few options. I took one, went home and completed the task.
Good prices and you can use there money interest free for up to 18 months!!! On purchases !!
Stock levels seem to have dropped
Ok
is a good supply store they got it all .lumber tools screws they got it
Needs more people with a consistent knowledge base
Good as always. Got what I needed. Thx Home Depot.
Very good during shutdown... Usually only had to wait about 45 minutes for it to be ready...
Lots of parking and usually not to busy, most of the staff are knowledgeable and helpful.
They are getting better in terms of being able to get in and then out. Not surprisingly the garden centre is still chaotic and I hope it improves. in the other areas I would give 5 stars but the garden centre drags it down.
Big place friendly staff. Did not have what I wanted but they showed it for online shopping.
Nobody really knows how to line up to cash out yet.
Home Depot is charging an extra $1 on each item you purchase for curb side pick-ups..Irrelevant of how much your item costs (ex: a tape roll that is 2.99 will cost you 3.99) WOW! Really?? Talk about abusing the system in this pandemic.
Excellent
Excellent pricing
Great service people, friendly and willing to help!
Good selection. Sometimes difficult to find help.
Typical Home Depot.Had what I wanted and friendly staff
Great prices and a great variety of products
Disappointed with the all the Halloween noise makers at the front entrance.
Home depot Always the same way you left it
Great for basic stuff, but not specialty items
I found all of the products for which I was looking.
Extremely hard to get anyone here to help.. to busy chatting with each other.
Very kind and professional, made us feel appreciated...
IT was excellent I picked up 60 sheets of dry wall and was helped by an employee named Luc he was amazing thank you
Nice place for shopping
Great selection and helpful staff
terrible service. impossible to get anyone on the sales floor.
They were very helpful
I would like thank a special person in the paint department (Sierah) she was very helpful a sweety with patience. She took time with me to look at my options and gave me good ideas. Amazing price on top of it. You made my day Sierah!!!????
I have been visiting Cornwalls Home depot store so much this week because of a move and my gosh the most amazing staff you could ask for. They help you with a friendly smile are so knowledgable of their products it is a pleasure shopping there. I would recommend this store to everyone. Thank you amazing staff!!
Very poor on phone service!
Good selection, clean store, friendly staff. Garden center is big.
They have what you need but I wouldn't take their advice they are not knowledgeable what so ever just push their products
Great service and help with all the hurdles they have to overcome...Ryan Kiem went the extra mile..Thanks!????
Great service
Best service at this location. Thanks guys
Everyone their was very helpful and informative it's my go to place for anything that has to do with our home
The service at Home Depot is always awesome! The staff is ALWAYS so helpful.
Great service and very helpful customer service. Dealt with the kitchen cupboard section and very knowledgeable service and recommendations.
No one ever can help you.
Great service
Much better service than the store north of here.
Didn't have stringers for 5 steps
This Courtenay BC location is not an equal opportunity employer . Even if they hire visible minorities it's probably for the hardest job. The head office should look into this matter
Great stop for you home depot needs ????
Friendly staff
Professional and Helpful
Great place to shop ,we go often
I bought 2 carts worth of stuff and a helpful employee brought the 2nd cart to my car for me :D
Typical lumber yard, great service.
Great personnel
Happy service
If it's not there you don't need it
Good service
If you need things, this place has a whole lot of different things. Not the cheapest, not the best, and not great if you need human advice, but one of the best selection of things in town.
Awesome experience, thank you Sean and Karan. Very professional!
Friendly staff, and usually have what I need in stock. Store is kept clean.
Nice clean place with knowledgeable staff.
All of the Materials that are needed to take care of your Home Repairs you will find here at decent Prices.
Terrible product quality and staff.
Very helpful.
Bought blinds and the young lady who help me was awesome, and she cut the blinds perfectly, made for easy install...she was very nice...
Not impressed when trying to get some prices on the phone, tried three times and was on hold for over 20 minutes every time. finally I asked for the manager and got my answer, so I suggest asking for the manager all the time or maybe they will get more staff.....
Always a frustrating experience. No help when you need it. When you get help , chances are you know more than the HD staff.
Busy
Lots of helpful staff
We purchased a new washer and dryer from Home Depot in Richmond B.C. it included delivery to our home in Courtenay B.C. on Vancouver island. We stressed the importance of the delivery date no later than December 24th. Home Depot assured us it would be delivered on time. Sure enough December 24th arrived as did snow. We had about 6 inches of snow. I got up early and plowed our driveway so the delivery driver would be able to come down our driveway. They called at 13:00 and said the driveway was “covered “ in snow. Well yes, it was covered in 2” of compacted, plowed and sanded snow. Driver told his dispatch it was inaccessible. Really I thought? Well maybe a road grader had come by and put windrows along the front of the driveway. So I suggested we could just unload it on the road and we would drive it down the driveway ourselves. So I hop on the tractor anticipating a massive windrow at the front of the driveway. There was absolutely nothing! Not only that they had driven away. I called the delivery company B & N delivery. They have offices in Kamloops, Saanichton & Victoria B.C. The supervisor named Rory said the driver told him the driveway was inaccessible. Well I explained your driver is a LIAR. I have photos that prove the driveway was acceptable and accessible. Not only that I told him, but a Honda Fit, Honda Civic , a full sized Dodge Ram with 18’ trailer had driven down the driveway that very day. Best of all my 82 year old mother in-law had driven down the driveway in her 2018 rear wheel drive Buick! She is EIGHTY TWO years old !! Rory the supervisor said there was nothing they could do. The driver had left. He said I was supposed to rebook for a week later. Really? Gosh thanks very much. No washer and dryer over the holidays. Terrific. So although this is not the fault of Home Depot I believe they have to shoulder the responsibility. They contract delivery to an outside company. If you you Google B&N delivery you will see the atrocious reviews from past customers, yet Home Depot continues to use them as their appliance delivery company. Come on Home Depot you can do better. Dump B&N delivery! Use a company who wants the business and doesn’t lie to its customers. If you want photos of the driveway I will gladly post those as well. Ps. We live in CANADA. Guess what? We get snow!
Asked a random employee where the weatherstrip is. I received a sarcastic reply. Found the rest of the stuff on our own. Good displays, reasonable prices
People very friendly and helpfull but prices are high on some stuff
Always helpful staff
Good prices
Super good service
Second time there .The counter person in paints was extremely informative. I had an issue from a previous store and she rectified it !, But the lady at cash ,shouldn't be serving public . Attitude is everything and she was lacking in many areas .
Helpful, knowledgeable staff
Tina made our day. She was highly knowledgable and as friendly as could be. She helped us find a great deal on flooring that worked for our budget and our needs, that we would never have stumbled upon ourselves. Thanks Tina!
Staff are awesome
Derek was awesome, helpful and friendly.
Good selection of paint
I always liked home Depot in Cornwall. I always am happy with the service they provide
Good
A big shoutout to Daniel in the plumbing department. We went in looking for some parts for our rv. He found exactly what we needed and helped us come up with a solution for a broken part. Kudos to Home Depot for hiring knowledgeable and experienced staff. Kudos to Daniel for his knowledge, friendly manner and professionalism. We have not been big Home Depot customers in the past but this experience will bring us back.
Friendly staff , always a pleasant place to shop :) Today was a $20 very nice 5 foot Christmas tree
50% of the time I feel satisfied with the level of customer service, and the other 50% the service is deplorable. “I will help you after I help this customer”... staff member never returned. 2 times I’ve tried to get the attention of staff walking by me, just to be ignored. If you’re a professional and don’t need help, Home Depot has a very nice selection of products.
The same as every other home depot.
very good
I could actually return my item without having a receipt unlike walmart ???? they had everything I needed new hammers, knifes sledgehammers and everyone was very respectful and nice towards me
Can't find any staff on floor to help and more expensive them Lowes
Has most of what you need. If you’re a guy, good luck finding help. Women are asked if they need help every aisle so it seems. Local Home Hardware & Slegg Lumber comparable. Recommend Lowe’s in Nanaimo
Pleasant staff
Ok
Got a good deal on these shelves but the pricing on the bins was a little disingenuous.
As I walked in the store a young lady asked me right away if she can help me with finding what I needed , she was very helpful
Home Depot does have a large selection of everything. The only problem I've had is one of their associates not calling me back as planned.
Just a standard Home Depot , staff helpful
Staff was all very helpful in finding things and loading my truck.
It's home depot what more can be said?
Better stocked than North Bay , very helpful staff
Good place for things you need.
I feel like a kid in a candy store
I have always had great service at the store but today was exceptional. With thanks to Deacon in the lumber department for his help, patience and sense of humour.
Great prices at this hardware store with a staff always ready to help
I ordered this auto care cleaner online, my credit card was charged and I kept checking to see if it was shipped yet. Two weeks later it still says order confirmed but not shipped. Granted covid delays shipping these days. It wasn’t even shipped after two weeks of waiting for it to at least be shipped. I called, my order was cancelled without my knowledge or any communication. Even the employees had no idea how to help me or do anything except keep calling and maybe someone will know what to do. Terrible service, they should at least know how to fix the situation.
Quick and easy. They had everything I needed at a reasonable price.
So I wanted to have my house sided and I needed quotes like everyone else , so off to Home Depot. I go to see the siding and colours and get prices. I stand in line very quietly and the first guys says can I help you and I said yes. I need a quote on some siding he says well you will have to wait I am serving a contractor. I really don't remember asking him to drop his customer to service me. But anyway he says it's right down that aisle over there and when I come back he asks a young guy, Dakota, to help me. When I ask him to show me and quote me he tells me, well when most people come here they know what they want. "Really", thank you. To the unhelpful people working at the siding department at Home Depot; maybe the garden department could give them some lessons on service. I will shop somewhere else..Now I went to EMARDS ...thank you so much Terry the very professional service. I now know what I want and need and they will get my business. ( shop local it really makes a difference).
It's home depot, same old.
Really like the curbside pick up! Have used many times and get great customer service each time.
It's HD
We shop here a lot. Staff very helpful.
Love it! Very friendly, clean, and well laid out
Helpful staff
Great selection of merchandise and helpful staff.
It's home Depot. Who doesn't love home Depot?
One of the better Home Depots I've seen, always staff there looking to help you and good recommendations on top of that. Employees at this store have gone over and above to settle any issue, uncharted territory for big box stores. Ottawa stores on the other hand could learn a few things from Cornwall.
Decent selection. I've found some of the staff to be very knowledgeable but 9/10 don't know where anything is or what there talking about!
Quick and easy