Reviews of Lalande Plumbing Design Center (Interior Designer)

Mike Lachapelle

no star at all ,if you did not buy from him he will not help went to Noble show them my problem and they knew right away what I needed , he was just standing there and look stupid and tried to make me think that he did not know what I was talking about . by local yes but somewhere else

Richard Taillon

Fantastic service, extremely knowledgeable, and will go that extra mile. Will deal with them again without hesitation. Thanks guys.

cora lia

Horrible service after sale , did not want to come and check what the problem was “We are not coming to check” and hung up the phone : that what he said I bought an electric hot water that I paid over $1000 After 4months if use didn’t work anymore, no hot water I called them to come and check He was yelling at me on the phone saying that is an electrical problem and they won’t come and check at all I have to call and pay an electrician he said Hot water tank should be in warranty for at least a year , I can’t believe they did not want to come and check at all I will not buy from them ever and not recommend to anyone Horrible service and so rude

MM Gaudet

I cannot thank Lalande Plumbing enough for the wonderful job they did replacing my hot water tank. Not only did they remove the old tank, they left a clean work area.

Michael Hazlett

Always helpful staff who don't belittle you because you don't know the terms for what your asking. Good for us amateur plumbers.

Tirzah Smith

My husband and I recently moved to Cornwall after purchasing a home here. We went in to ask about kitchen sinks and faucets. The person who 'helped' us seemed annoyed and more interested in someone else who arrived after us. After reading these other comments, we won't be going back.

Cory Dixon

One star is too high. Requested a quote from them and only had two requirements before I gave them the job. One, don't go over the quote and two, make sure you meet my deadline of June 1st. They were going to be about twice the quote, at over 16,000.00, had I not stopped them. I paid them over 10,500.00 and an additional 2000.00 for another plumbing company to finish the work they quoted at 8400. They also were still not done as of Thursday last week, when I fired them. They cried that their plumber had quit the week I gave them approval. That's why they couldn't meet my deadline. My argument is they should have been up front and told me so I could have accepted the delay or got my deposit back and went elsewhere. They claimed that they went over the quote because of unforeseen circumstances. They tried blaming me for not having the CSA approved faucets. My argument is they half assed the quote. I provided plumbing diagrams from a reputable engineer that was 100% approved by the city with no modifications required. The plumbing inspector was also only a phone call away if they weren't experienced in salon plumbing and requirements. Had they done their homework properly, they would have known without a doubt, what had to be done. The plumbing inspector made sure they were well aware what they would have to do when he did his first inspection, yet they still installed the incorrect fittings and tried to blame the inspector for it. They arbitrarily create additional invoices without approval. They're unavailable and don't return phone calls or respond to emails when you're trying to confirm when they actually plan on working. They invoice you for work that they haven't completed and then magically they're available to email you, requesting payment for the work they haven't completed. The end of the day this was a great life lesson for me, one that you don't have to experience for yourself. Do yourself a favour and avoid them...

RayRay Day (BigR)

How fortunate we are to have Lalande plumbing in our area! Claude thoroughly went above and beyond providing me with help in acquiring hard to find parts and also assisting me with installation questions I had with a recent plumbing dilemma. His many years of experience and knowledge came through once again. Sometimes, you only have repairing options rather than replacing options when the budget is tight! Thanks again Claude!

Poolie Favs

Nice stuff and good service

Michael Xie

Rude and short tempered

Ernie Higginson

Helpful for sales but very disappointing after sales service.

Ruth Pentinga

It's a difficult store to walk into...the staff are disrespectful, condescending, dismissive and smug...I've had to go there a few times and each time I leave I feel awful.

Robert “Bob” Villeneuve

Very friendly help with installation. This is my second time in 1 month. I would recommend it to anyone. Prices isvery good.

Darcy Aitkens

Michel was very knowledgeable of all the bathroom products including showers, vanities and fixtures. I appreciated that he was able to give me a competitive quote quickly.

Roger Desjardins

Good service

Mike Scribbans

The service was just amazing fast and friendly had everything I needed and gave me lot of information if I got stuck on my project thank you so much

Tracy Parker

Very helpful, nice store, good prices

Michel Brisson

Always excellent service

bill kwang

I gave them a 5600$ deposit to do a bathroom Reno in my home. 7 months later and we're now going to court. I highly recommend using a different company!!!!

Richard Trottier

Great service

CHRISTY LALONDE

Very satisfied from start to finish. Came to my home took the measurements, made a sketch of my layout and gave me a detailed step by step quote. Their interior designer chose fantastic tiles and paint. The product and workmanship could not have been better. Workers are clean and professional. Such a big investment in a home and I am satisfied I chose them.

kathy lee

The plumber fixing the pipes of my sink have to wait two times for the parts to be arrived and it still counts as labour costs per hour. It took two hours for him to fix only a few parts. The plumber also didn't use new parts but use my old parts to connect together. When he finished fixing and left, one of the strainers is still leaking so I had to fix it myself. I told the owner about this and didn't listen. I don't recommend this.

Donald Ryner

They know what they are doing and offer only quality products

Dena Wright

A great family atmosphere... stocked up on things that other stores do not have. Great experience!!

Dennis Small

Had what I needed, excellent service included.

Twiggy Thecunt

Absolutely the worst experience I have ever had. They were over a month late on the new toilet install in my bathroom.They charged me $2500 more than their quote and my toilet they installed leaked. I caught the plummer sniffing my panties out of the laundry and am missing a few pairs since they left. they also smelt like alcohol while they were working.

Gabriel Lefebvre

In my opinion this was a less than desirable experience, make sure you have everything in writing (contract) with this company. Shop around first as they are more expensive than the competition and ensure that your schedule is on paper as well as a handshake does not mean much to certain people. If I was personally going to do it again I would keep scrolling to find another company and save myself some trouble.

Todd Thompson

Excellent company to deal with. When I renovated my kitchen, they installed my new sink, faucet and re-installed my dishwasher. The work that they did was perfect and the owners were great people to deal with. Would highly recommend them again.

Kristi Poirier

Helpful and knowledgeable.

Tom Paquette

I found the service very professional and they responded quickly to our emergency. They were neat, explained their fees clearly and the invoice reflected the estimate correctly. I will use them again.

Devin Lamb

Do not buy from Lalande Plumbing. Not only did their design not work in the bathroom despite having accurate drawings provided to them, they completely screwed up how much materials needed. They delayed the project for more than a week while more tile was brought in. Never got so much as a sorry from them. These people are completely incompetent and once they have your money they couldn't care less about you. Do yourself a favour and go to Rona or Emards, or head to Ottawa.