Reviews of Leon's Furniture (Interior Designer)

Arlene French

Very nice store and. Sales people

Jamie Mackay

Great service

William Calhoun

The staff was great switch my purchase. The selection is large and the prices are reasonable.

Joy Fajardo

The sales people were accommodating. There’s a wide array of furniture choices. A lot of designs in store to showcase specially beds, dining and sofas. Dining looks a bit flimsy though and prices were on higher end. I am not a 100% when it comes to quality but yeah, they charge quite a bit compared to it’s competitor in town. Even during boxing sale and prices were supposed to be less, I noticed that the price are still higher compared to other stores. The $800 for example only include headboard, footboard and side thingy of the bed, rails are missing that’s why it’s on sale. And the 1,300 one got some damage on the leather. You can find a less than 1,000 for brand new king bed with no damage and i think is even better design and quality (during boxing day at least ????) Overall, good place to check specially if you have a specific furniture design in mind and is willing to splurge a bit to get your ideal design.

Jason Councillor

Long time local business. Went in for Black Friday, service was prompt.

DeadlyKitten GamingYT

Always have great service. Jason Always works hard to make sure the store runs smoothly. The staff is always willing to help with any of your furniture or bell cellphone needs.

Shirley Scofield

Always ready to help the community!

Roseanne Mossey

I had a wonderful visit at this Leon's location. The sales associates were kind, helpful, patient, caring and were able to offer me the furnishings I needed to make my house a home! They truly went the extra mile to help me feel like I'm a part of the Leon's family and fulfill my furnishing dreams! I would like to send a very, very special shout out to Jen and Matt, you're both truly amazing! I couldn't have asked to work with two more outstanding people to have the privilege of helping us get the furnishings we needed.

A A

I bought couple pieces of furniture a month ago, the salesman says that they didn't have 2nd piece in the store, they will have it in the next couple weeks. Now it s already over a month. I couldn't get it yet, I called the store, they said they will call me back.... they didn't, I called again, they said they will call me back.... I am still waiting...!!!!?? It s beautiful store but unprofessional stuff. Wish me luck to get my furniture that I already paid for it a month ago!!!

Leo Flood

Great service

TONY Gladstone

Great choice, more than just beds and sofas (who knew they do fridges and tvs and ovens too?)....and they have a clearance area with even cheaper than already good value items.

Tom Tentoglou

Friendly and knowledgable staff. Ask for Les, he helped us out with appliances for the entire house without a hitch.

Frank H

Nice place but their selection is limited

Stephan Martin

Excellent customer service. Friendly and knowledgeable staff.

Demora Pringel

The people were friendly and helpful. Found what we were looking for.

MuhammedMuihdy Babilli

(Translated) Nice thing, great furniture, but a little high (Original) شي جميل وأثاث رائع ولكن أسعاره مرتفعة قليلا

Terry Sock

Nice place if you are looking for TV or things

Irene Profit

This is the chair I bought from Leon's in Charlottetown on May 8, 2021. They were to deliver the chair to my place on the 18th. The chair did not arrive. It finally arrived on the 25th. The chair arrived damaged. The mechanism was damaged and it moved from side to side. I thought I would fall out of it. I called the store immediately and talked to the service manager, Jen Robertson. . She asked can I proved that the store damaged it. She blamed me for damaging. I said I wanted it replaced and she said I only bought a service warranty. Th service people came on Sunday more than an hour late. They improved the chair. The above videos are after repair. I said it is not repaired and they told me to call the service manage the next day. I called her on Monday and her first words were her workers told her the chair is fixed. She would not believe me that it wasn't, even with pictures. On Friday 4Jun21 I called store wanting to return it and they said they don't take returns. I then talked to the Assistant manager and sent the above videos to her. 2 days later I was told they would pick up the chair on Tuesday 8Jun21 and return my money, 1 month after this ordeal began. I will never buy anything from Leon's again.

T B

Got a sofa from them last summer and love it , my father got a bed online and was very happy as well . if you want a good salesperson ask for Jennifer ????

Sean Arsenault

Purchased 2 months ago. Said it would be 6-7 weeks. Called a couple weeks ago, was told I would get a call back. Nothing. Called back a few days ago, said I would get a call back. Nothing. Called again yesterday twice, both times said I would get a call back. Nothing. Just got off the phone with them again, said I will get a call back. We shall see.... Ended up getting it a week or so later. Just didn't like having to make several follow ups.

Scott Foster

Customer service was very satisfactory, & friendly, good quality merchandise & a wide selection to choose from, all & all was pleased with shopping experience I had there.

Elizabeth Feener

Over priced

Steve Buell

Needed to get a particular piece of furniture in a hurry. Found what I was looking for in a matter of minutes. The price was good and the service was top notch.

Crystal Cromwell

Terrible Customer Service. We were in the store about 25 minutes and not one salesperson approached us. I was there to buy a bedroom set and / or a dishwasher. After spending a good ten minutes trying out several mattresses I then went to the appliance section. Passed by a few employees. Passed by a couple more sitting there chatting amongst themselves. Passed by a couple of more right by the exit. My entire home has come from Leons (both the Simcoe, Ontario and Brantford, On stores have great customer service) but I will not return to this location here on PEI.

Timmy Carter

My wife and I wandered the store for about 20 minutes checking out livingroom furniture before we were Greeted by Gordon. He was a delight, and helped us purchase a couch, loveseat, and chair. Great experience!!

Marteeka Laviolette

Workers are really nice Smiling faces when I went in:)

Barbara Joslin

Great customer service. Friendly and attentive

Kayla macleod

Large selection of products. Super helpful staff.

Darren Walsh

Good selection of appliances and furniture.

Stephanie Buckshot

Always friendly prompt service and great prices.

Matt Morriscey

Started out decent enough. Salesman was knowledgeable. We narrowed our choices to two different sectionals, and chose the one we were assured would be here in 10-14 days (opposed to the one that would take 4 weeks). "free delivery" is only within charlottetown city limits - stratford or cornwall or beyond there is an additional $50 fee. That was irritating but oh well. After three weeks I contact Leons, to be told that my furniture was delayed. Salesman I was dealing with says he'll call back. He calls back later to inform me that it will be at least another 5 weeks before my sectional is ready, and tried to sell me on a different one that could be here in two weeks. Extremely disappointed. I understand manufacturing delays happen, but the onus is on Leon's to inform us of delays in our order, and they did no such thing, nor would they have for over a month. Meanwhile my family has no living room, for what will be well over a month now. Thanks Leon's ♥

Chitta Ranjan Nayak

For the finest experience in furniture shopping in Charlottetown, I recommend Leon’s. Starting from entering to the shop until leaving you are escorted by someone and will get proper guidance.

Brian Tredenick

Shopping

Bateson MacLeod

Ask for Gordon

Terry Richardson

We always used to go to Leons for all our furniture and appliances and received great service and attention. However, other than one particular employee.. this is no longer the case..The service is terrible. Counted 15 sales people yesterday and most were busy which is good, but those that were idle didn't want to assist. Had to outright ask for help for a direct sale with no effort required on their part and still were told to essentially find someone else. Went to the desk to ask for help and they didn't want to sell it either.. I don't understand why the consumer has to work to convince the seller to sell something.. This seems to be a common trend now.. sad

Raena Parent

As soon as we walked in the door there were no hellos but enough stares to go around. Also there were two staff members casually sitting on a couch playing games on their cellphones. Not impressed with the service at all

Kevin Orpen

Nice location, good selection, service very hit or miss

Roger Vander Kaay

Great prices

James Davey

Absolutely atrocious customer service. Spent half an hour, was passed and ignored by no fewer than five employees. Even as we spoke to them.

Shawn M. Arsenault

I find some of Leon's furniture is Wal-Mart quality but at Leon's much higher prices.

Courts J

What's even happening in there with your staff? We went in there one day with the intention of purchasing a sectional. The rep who was trying to help us was good, but a little too over the top with the sales tactics. At one point he asked one of his co-workers who was sitting at a little table on the main level if they had a specific couch in stock. The man gave him a sarcastic answer about looking in the system. It was that man and not our sales rep who made us purchase elsewhere. They lost $2000 because of that older a-hole at the desk/table out on the floor. Get your attitudes together if you want to thrive!

anoop varghese

Friendly staff

Amy Gamble

Customer service was poor employees attitude was poor . Mimic and laughed about my mother who was told her stove would be in with in six weeks was told twice by to different employees then went in and asked the status of the stove and was told she had to wait another 8 weeks . She requested the floor model after a little conversation between two employees she finly got it . But the employee didn't know she was behind him as he's laughed and joked with his college about how up set she was . Wouldnt recommended .

Nreq

Nice Location.

Edward Pearson

Great products and great staff

Eby Mathai

Be careful when you purchase from here. They have good sale and quality products but sales are final. So be mindful

Ricky Dalton

We have been using Leons for our home furniture almost exclusively for years. Their sales people have always been helpful to us. This is our first stop when we are shopping for something new.

أزهار الشتاء

Nice and very good

James “Jay” Nygma

Initially had some issues with he store but loving the new location big fan friendly staff and big selection only thing you could afford to work on is maybe some kind of way of navigating the store and knowing where things are

Brian Willis

A new bright and spacious layout all on the same floor. A great improvement from the previous location. Lots to choose from at various price levels.

Suf Star

Don’t have return policy. Keep in mind If you walk out from the store , they will not take back the item.

Sachin Duggal

Great service and on time delivery!!!!

Steve Muise

Good deals and service.

James Panton

Much nicer than their old location. Very bright and open.

JULIA Oraniuk

Nice furniture, plus it's about time they got a bigger building

Lorine Houde

Great experience. Les was very helpful. We bought a loveseat that met our needs and likes!

Jeremy Johnston

Overheard showroom staff making racist remarks about customers after they left and the issues and deficiencies of other customers. Terrible environment. I decided to take my business elsewhere.

Sandy Anderson

Disappointing, poor sales methods, I miss the old store's salespeople. Nice bright layout.

Danny MacKinnon

We dealt with Mark, he was super informative, gave great advice without being pushy. Explained the quality of what we were interested in and related well to our concerns. Got a couch, tv stand and ottoman for a great price! We will be back for more for sure. Thank you Mark!

Coleen Creed

Love the new store! Great service. Seamless from start to finish.

Alan Peters

(Translated) 282o (Original) 282o

Tyler dephour

Great new location, I just find the inventory a little low.

Ross Hambly

Good selection, nice people to work with

Mark Mccaffrey

We always try to buy from Leon's. The people don't pressure you whatsoever

Shekinah K

Great service. Love my sectional

dcscabc Gmail

Boxing day sale. Sales person added warranty without asking and didn’t know her current sales.

Tamara MacDonald

Had good help in picking out a new mattress but the they didn't actually carry the one I wanted from the flyer.

Chuck Jay

The sales staff was great

joehowler80

There service was great the manager was more than helpful.we were having problems with our.couch that we bought only 4 months and the manager took that couch and credited our account towards another one . We were greatful for this and the manager "Jason ' fave is the best assistance Thank.u

Elizabeth Lund

Customer service was just okay. Didnt have much in stock (looking at power recliners) so items had to be ordered in and a lot of items are back-ordered. Cost was comparative to other furniture stores.

Chris Inman

*DON'T SHOP AT LEON'S* *EDIT/in response to Leon's response*: I was told i would get my money back after being argued with, spoken over, and not listened to for 20 minutes about what I did wrong. I asked my sales associate weeks ago about a possible discount and she didn't seem too interested in that idea. She told the gm that I was looking for a discount but because I didnt bring it up on my call with him he didnt feel the need to offer that discount. Today when I spoke to him he asked what kind of discount i expected, when i said maybe 100$ off a near 700$ order he scoffed and said "i wouldnt have given that to you anyway". He also said that maybe its just my age group/demographic that has such expectations. After todays experience I know for a fact I won't be returning. *end of edit* As someone who has worked in customer/guest service most of my life I have learned what it takes to have repeat customers. If something goes wrong whether or not it is in my control, I take responsibility to do what I need to do to make it right so my customer doesn't feel left in the dust. My recent experience with Leon's taught me that they couldn't care less whether or not I return. My grandparents were gracious to purchase a table for my new apartment as a gift and let me make a choice of the style etc. so I found one on Leon's website and called to order it. I was told 4-6 weeks due to covid but there were 3 already ordered, and 1 was available so I put my name on it. I was never called for updates, only after I called to inquire was I ever updated throughout this whole experience. eventually the table arrived, I was excited after a long wait only to be told I only would be getting 2 chairs as they didnt recieve any others, but I was told I would have an update on the chairs the next day and that they could deliver the following week if I decided. I never received a call so I followed up a few days later and they said they were still looking into it so they didnt call me. I would have appreciated an update here as to what was going on. I was frustrated, I would love to invite my grandparents over to have dinner on the table they bought me but with 2 chairs it hasn't been possible. when I was called back and told that they were still looking into it I expressed my frustration and said "can I have my money back, id rather give my business elsewhere" to which they responded "we cant take the table back since its been in your house, why did you ask to have it delivered if you were going to return it." if I wasnt given the expectation of an update the next day I would have declined the delivery. so a Leon's employee was at my place of work yesterday and said he would take care of me and get back to me with an answer. I went above and beyond to give him an incredible experience being able to reactivate 4x50$ of in store credit which had expired. today got back to me and told me "still no answer yet, maybe wait another couple weeks" finally later today I received a call that the additional chairs have arrived. its been 10 weeks. I understand due to covid things are delayed, but in my experience with customer service, you dont blame issues on the manufacturer, if a customer is wronged its your job to make it right. Leon's has done nothing to make it right for me and so I refuse to shop there again, and I highly recommend if anyone is furniture shopping stay away from Leon's. I will be purchasing a house in the future and Leon's could have had me as a repeat customer but after this I wont be back there. I hope anyone reading this with plans to shop at Leon's will rethink that decision.

William Forsyth

Very helpful and knowledgable staff.

Marla Taylor

Awesome so far. Ordered a dishwasher and bar stools. We will see when they come in. Five stars for a really great salesperson. She was informed, knowledgeable and very professional.

Na Wang

I have to say that I was very impressed by the fast action from the Service Manager. She was very helpful to deliver the right solution for the staff's mistake. Really appreciated and thankful!

Misael Juarez

Great service

Mark Dun

The sales person (Jennifer macarthur) was very knowledgeable and friendly . She made our buying experience a dream.if you go to Leon's ask for her

Sachi Ravi

One of the best furniture place in Charlotte town. Good varieties of couches and dining tables..Also can get oven, fridge,cooking setup, dishwasher etc.. user friendly staffs...

Ernie Cousineau

Good price service delivered

Stephen Madden

Great service. We buy a lot from Leon’s Alex goes beyond with customer service. He is pleasant friendly and very knowledgeable about the products. Great service from management also. Their delivery staff are amazing guys. Thanks to everyone for the amazing service.

Charlyne McGee

Great service!!

Cory Drake

Not much dealings with them.....but lots of parking lol

Jordan Macnevin

Absoultly terrible!

Tim Sock

Great selection of furniture and very helpful staff.

tracy guitard

We have bought many things from Leon's...and it is ALWAYS 5 star service for us...weve never had a problem with anything weve bought Salesman are always very eager to please! We will continue to purchase our furniture there!

manish poonia

Wrost service Ever !!

John Williams

Jordan and the administration staff very very helpful in our recent purchase

Robert Helgeson

Looking for a fridge found two possible deals

Chrystal Labobe

Was a little disappointed when I wasn't greeted by anyone . It seemed like everyone just walked by us for at least 20 minutes after getting there when Jennifer MacArthur helped us

Patrick Corcoran

Found one good sale on a kitchen table. Everything else was over priced

Aaron Petrin

Amazing service!

steve macleod

Dave macleod was excellent.got treated very well.got furniture we wanted and price was more than fair.thanks Dave

hongkai yang

(Translated) excellent service (Original) 服务很好

Al Forbes

Great experience and Cress is very knowledgeable and certainly customer oriented. Great place to shop.

Erick Bennett

Good

Limber Siren

Helpful staff, large range of furnature that you can see in the store. Small rotating section for clearance pieces.

Jacob MacDonald

We experienced a really bad service with the store. The issues were related to our purchase and membership card. Really bad though!

rheine Hermoso

Terrible customer service feom the agent (Bree) i was told that she will give me a call back, i've waited for days and days but she never call, i call leon's a.few.more time trying to get a hold of her but to no success its either she's on lunch or in the mattress area, i left a message to give me a call back but she never did. I want to cancel our order!!!

Debra Chandler

Low price s

Dave Busch

Great people

Don Roth

Great people and great service.

Ian Mitchell

Great service. Helpful staff.

A St J

Helpful staff and good selection. Delivery was right on time.

Connor Barrett

We purchased a fridge in June and it was damaged. We have been unable to receive a call back or any further communication on a door that was supposedly ordered for the fridge. Messages left, emails sent and zero communication. Hard to believe from an island owned business. Not what we expected when trying to support local.

Shirley Berry

Nice furniture store I did expect some higher end furniture. Not one fridge had double door on one side for drinks where you don't have to open full fridge door. Neither could I find a stove with double ovens. A lot of sofas same colour...a few thing I noticed.

daniel andrews

Lot's of beautiful sofas, couches, tables, tv's, unbelievable choices and options to pay