Reviews of Restoration Hardware (Interior Designer)

Don Moody

Very nice place with some extremely nice hardware, furniture & fixtures.

Heather Taylor (Royal Alex)

Been two months since my son has had a bed - this has been ridiculous! We ordered a $3000.00 boys two drawer, double sized bed/bedding/nightstand/rug as a step up for our 10 year old in April - the weekend before the bed was to arrive, we gave away his single set. Yay!! the big day is here, mom's booked a day off, except... the bed (six feet long, almost three feet tall, at least 55" wide) comes fully assembled, glued and screwed, weighs 300 lbs, and doesn't fit into our house, never mind up the stairs, or around the corner upstairs into the bedroom!!. Now, I don't design furniture for a living, but one would assume that these dimensions do not fit into many homes ...so back the bed went, for a model that does come in pieces small enough to fit into the average home. Re-order time - roughly 1.5 weeks. The woman at the Restoration Hardware store here in Edmonton told my husband she was doubtful about our ability to exchange the bed, as we should have researched what the company meant when we paid for delivery and assembly - for real?? We get the return done, select a new bed, and the new bed is here. I book Tuesday off to receive the bed,YAY!! Except... they can't deliver and assemble the bed...sorry, the hardware to put it together did not make it from the warehouse in Calgary, so no bed. Could you please take this Friday off to accept delivery? REALLY?!? I suppose so. Phone call Wednesday - oops, apparently the bolts never were sent with the rest of the bed when it was shipped from the States...sorry, now we'll have to cancel this Friday, and look at one day next week - we'll call you when the parts are in. And here we sit, today... what a cluster cuss!!! I pray the bed comes, and when it does, I will NEVER buy another product from Restoration Hardware. Will let all my friends know, too - never once, at any point has anyone other than the delivery person made any form of contact or attempt at customer service. Glad the store is getting more upscale and is able to charge higher prices, in addition to: shipping, currency exchange, delivery, assembly - those profits must be going in someone's pocket, because they're sure not getting passed on to a customer, OR to customer service. NO stars, but I had to select "One" to post this message!!

Tara Melanie

Expensive, but unpretentious, and beautiful quality

David Maurice

Canadian prices, flat delivery fee and some items are super reasonably priced!

†sanger ßanger

Theres something seriously wrong with the manager of this place Reagan Gallup. As a credit card vendor sent to this mall to check out their system in place, this idiot called security on me instead. Will not be returning to this store nor the other store he used to work at Banana Republic. I also tell everyone I can not to go to either of these stores or The Gap (parent co of BR) because of this moron. Chain stores need to learn to take responsibility for the idiots they hire. Boycott them.

Gary Blackburn

I’ve purchased several pieces of furniture from RH. Customer service is beyond expectations. The cained seat on one of my island stools started to separate, they immediately replaced all four stools because they wanted to ensure the wood stain would match. I had a lighted make up mirror that was rated for 1,000 hrs use, after about three years it started to flicker. They replaced it, no questions asked. You pay more, but they do stand behind their products and want to ensure your are completely happy.

Cassandra Barlington

Beautiful merchandise but soul-crushingly elitist. Go to Pottery Barn instead.

KJ

Don’t like the dynamics of having black employees cleaning while white employees stand around doing nothing.

J B

Beautiful products even if you have to be a millionaire to shop there. Love it when they have the tables of knicknacks at christmas time.

The Elmhurst

Our company had an excellent experience shopping at RH. From the minute our representative walked in the store, the staff were courteous and helpful. When I required additional assistance, Meagan stepped in and provided exceptional customer service. We are very excited for our new lights and can't thank Meagan enough for her guidance.

Chloe Thomas

Love this store and drove all the way there to get the amazing stocking stuffers and slippers I buy as gifts every year. Was really disappointed to be told they aren't carrying them in store to cut down on Christmas shopping traffic in the store this year and to order online instead. Really hope they might reconsider next year.

Daniel Barham

very helpful and friendly staff.

N D

I have purchased lots of furniture from Restoration Hardware, my entire office. Excellent design and quality. Pricing is really the only reason for a 4/5 star rating as everything is in US dollars plus shipping and duty until they get some Canadian warehouses, but you can often get 20% deals throughout the year which make up for the difference with the extra charges. Last week, I had 2 chairs arrive which were both awesome, but one was not the colour I was hoping it to be from the pictures (I ordered it without seeing it in person). Within days of speaking to the manager at Southgate, I had a replacement chair in a darker colour at my door with no issues. I was very impressed with how the exchange was handled, and how professional the team at RH was to deal with. Great store, very exclusive and unique furniture you wont see in everyone else's homes.

Diana Fitzgerald

I loved this store. I would make a point of shopping at the store in my travels in the U.S. However I guess they have gone so upscale that do not want the hustle and bustle of Christmas in the store. We arrived at the store this weekend to stock up on stocking stuffers only to be told, with some arrogance that they did not wish to have customers lined up out the store. Your sales associate made the classic error of judging a book by its cover. We will not darken your doorstep again.

Judith Park

We purchased a number of items from the Calgary location; Service excellent, products fantastic, delivery and communication from Personnel excellent! We ???? this Store!!

Christopher Lui

Great furniture for large scale homes! Lots of great design advice as well.

Greg

Have to order everything, barely any stock.. Nice stuff but frustrating

Mandy Woo

Furniture is amazing quality.

V Manassiak

Most product not on display, so you have to order though catalog without seeing it.

Scott Doniger

Nice items, way overpriced.

Sana Raad

When ordering items from the gallery, the initial stated shipping date was not true and the item was back ordered by 45 days! The store employees did not apologize for the back order or try to remedy the situation. For paying so much money at RH, you would expect better service!!! Also, I found the sales staff to be very pretentious. Again, high price should warrant better service!

brian andrew

Experience was very poor and no longer the Christmas experience very benign experience