Reviews of Dr. Y. Emara Centre For Healthy Aging and Mobility (Hospital)

Garry Collins

I regret letting my grandmother go here for rehabilitation. If you care about your loved one, keep them out of this facility. Let's start from the beginning. My grandmother was diagnosed with stage IV colon cancer and had to undergo an open bowel resection. This surgery left her with retention sutures. The first day she arrived, they made her wait up to an hour before helping her to the bathroom. Remember, she just underwent an open bowel resection. Once they helped her onto the toilet, they would leave her there for upwards of twenty minutes. Now let me proceed by saying 95% of the nurses there were wonderful nurses, but the facility is extremely understaffed. My grandmother became depressed in this facility as it essentially robbed her of a basic human need. So I began spending 7-10 hours a day here advocating on her behalf. In order for the nurses to take my grandmother's bathroom bell seriously, we had to contact the patient advocate. The patient advocate did a decent job at lessening the time it took for the staff to answer the bell. The staff never seemed to be able to follow the medical charts or know my grandmother's medical situation. I personally had to stop them several times from giving her a laxative as she was potassium deficient and her stool was loose. We had a lot of problems with the physical/occupational therapist towards discharge, but I will get to that. One day, as I was looking for someone to help my grandmother to the bathroom, I saw a pool of blood in a patient's room. It smeared and streaked towards his bed like he was injured and crawled to his bed. I had to find a nurse to help him. Honestly it was like a scene out of a horror film. The same day, a senior gentleman fell asleep hunched uncomfortably in his wheelchair in a patient kitchen/eating area. A woman brought him to my attention. She said he was hunched over like that since she arrived three hours prior. I, again, brought it to nurses attention and she seemed surprised...almost like he was forgotten about. Towards the end of my grandmother's sentence, the discharge was so poorly organized. They had it in their charts that she was going to a home. No body ever told them she was going to a home. My grandmother will not spend a single day in a home. All she ever talked about was going home. It was written on her board. CCAC didn't set an appointment until the day before her discharge. How is one day enough time to get all the equipment together? CCAC is another problem all together, so I will leave them out. My grandmother was not comfortable with a certain walker. She didn't want it. She liked the basic kind. The physical therapist, Lynda, practically threw a fit over this. My grandmother needed a lift chair to recline at home and take the pressure off of her extensive incision and retention sutures. The OT, Anita, refused to sign a script for one. My grandmother can walk about 35 meters with the aid of a walker, and had to use a transport wheelchair to get out of the hospital, yet Anita would not sign a script for a transport wheelchair saying "she could walk if she wanted to". We did get a script for a basic walker, the one my grandmother is comfortable with, from Lynda but it was the wrong script. The woman at shoppers was extremely helpful and called to clear things up. She got nothing but a hard time. The script wasn't signed by a physician. They wouldn't give the physician's name, number or medical number. They just gave her the run around. Once the woman at shoppers pressed a bit more, she heard someone in the background say "just hang up on her". This is the kind of facility this is. Nothing but problems.