Reviews of Community Crisis Centre (Hospital)

Lisa Whitehead

Windsor Star shared a story on how things were inproving with psychiatrists on site as well immediate help...well I called and was told all this was not true at all...still in need of referrals and only crisis councelors available....this is unbelievable ????

Italiangirl222

I agree with you Brendan how they will not take your complaints seriously at all! I have been ignored by everyone at pretty much every location associated with HDGH. The only person who I didn't talk to yet is the CEO Janice Kaffer. Maybe she should take a look at these comments, not just from here but Facebook and other organizations associated with HDGH. She should see what she can do because this is not a good look for HDGH. Now I am not getting the help that I need and I know it's because of my complaints... Then tonight, I decided to call this center for the first time to see how it works and I find it funny that the crisis help line is a 24/7 line that is supposed to provide help for people who need it, and for people who are In a CRISIS! Or for people that need help finding resources and getting other help. I said I wasn’t in a serious crisis ("I didn’t know if they would call 911 on me" lol). I am sure they wouldn't and would tell you to hang up and bring yourself to the hospital... Who knows after what happened to me tonight. But, I was literally hung up on by the person I was speaking with! All because she asked me about other places that I have been to and I started listing them all because there’s a lot. Also, mentioning how I’ve tried to reach out to people throughout these organizations and haven’t been successful. I guess she just didn’t want to hear that or deal with it... To be honest she had nowhere else to provide me to since I went to everything and still need help! But, thought I would give it a try to see if there was anything else, which of course there isn't! My question is, what if I was suicidal and didn’t even mention that? What if I was in a crisis situation for real and needed serious help? What happens if I did go and try to kill myself or even harm myself afterward? This person wouldn’t feel guilt or feel ashamed for acting in that manner? They should be more responsible! If it were me, I wouldn’t even be able to sleep at night knowing I did that to someone and they could be in danger right now. Then, I didn’t even bother to ask the person once if they are alright? That is what should have happened in this situation, being asked more questions as to why I was calling. The person just seemed so poorly trained and uncaring whatsoever. This person didn’t even give me a chance to speak and said “sorry you are going through all of this, nothing I can do about it, BYE!” She didn’t even give me her name either! Which I find unprofessional. It just makes me so sick to my stomach! I hope that I am not the only person who has been through this with this organization because I actually wouldn’t be surprised to find out that I am not the only one. As I see other posts this is very scary and they need to do something to fix this problem. People in Windsor who are in a mental health crisis deserve better than this!

Joanne Husak

I wish to edit my poor response. It was not this crisis centre that put me on hold. This place was awsome.

Johnny Koop

Beware a therapist named Nancy. She is authoritarian and therefore toxic according to the DSM-5. I have worked for a mental health provider and had Pysch. I also hang out with U of Win Psych students who tell me to avoid the Dieu Crisis Centre AT ALL COSTS. I was gaslit by Nancy, Colleen, and Dike there after complaining about Nancy’s behaviour and complete lack of empathy. When I complained to the patient advocate, I got no response and would not make time to talk with me. Whoever is now the PA is a complete joke and will do NOTHING about your complaints. Dr. Raymond Daly, who was the head of U of Win’s Psych Dept recommended that if I want good health care, to move to London or Toronto. SHAME ON YOU HOTEL DIEU!