Reviews of Dragon Lake Veterinary Hospital (Hospital)

Kyle Cameron

Newer vet clinic in Quesnel. Excellent services offered and a range of products.

Travis Reynolds

Great customer service, informative, and good with the animals. All you can ask for really.

Esteban Franzese

Dragon Lake an awesome Hospital where the People there have a magnificent care and safety for the health of Pets.

tawny dunn

Very helpful and very friendly. I trust them with my pet. Well organized

kathleen cooper

Always great service, our pup Herkules has needed them fast and they always make time and take great care of him

Lala Cripps

They have treated my animals very well and I truly appreciate all they do!

Ursula Hanschke

Very friendly and reasonably priced. Always there to help with advise

Christina Pronger

I am disappointed to be writing this review as I had hoped that the clinic would correct their error. I brought my dog in for an examination as she was having difficulty walking. They suggested doing x-rays and blood work on her and gave me a quote. Since the bloodwork wasn't necessary yet, we decided not to do that procedure, which also lowered the cost by a couple hundred dollars. I let them know that the new quote for light sedation and 2 x-rays was within my budget and left my dog with them for the day. After the procedure, they called to let me know she was doing fine and that they did find arthritis in her legs. They also mentioned that they had to take a few extra x-rays, but did not mention anything about an additional charge. I assumed there wasn't one because they never called before hand to ask if the additional charges would be okay. The staff seem to have treated her very well and even called me to let me know that it was okay to pick her up later than planned (they knew I was working so this was awesome of them). When I arrived, they went over the x-rays and gave me my new bill which was $302.40 greater than the quote, due to the additional x-rays. I was very upset by this but ultimately left my credit card info on a piece of paper with a note (because their machine was down), to call me before processing the charges. The next day I see the full amount charged to my Visa and I had not received a phone call. So I call the clinic to discuss this with them and they apologized for processing the payment and not calling before proceeding with the additional work. The lady admitted that they did not follow their policy which is to call the customer first but that she did not have permission to credit me. She would have the vet call me the next day. The next day comes and I receive no phone call (Friday). Today is Monday and I receive a call from the vet clinic to say they are sorry for what they did wrong and will give me a 10% discount on the additional services. This is an unacceptable way to conduct business and I've learned a lesson which is to not be so trusting and never leave my credit card information. You should be ashamed of yourselves.

Brandee Schutz

Took my daughters hedgehog in for a nail trim today. The ladies were so awesome handling the grumpy little guy. We are so appreciative of the work they are doing at this facility. Awesome job!!

Rene Anderson

I really like the clinic.

Kayla

Good service all pets welcomed, friendly great with the animals. They're busy and book up fast so call ahead. Location is good, newer place lots of parking. I love the atmosphere. They're pet friendly which is great. Location is good, newer place lots of parking.

Corrina Norman

Friendly staff. Get vet

Laurel Perry

Staff are so nice and helpful. Very appreciative of their knowledge

Melissa Appenrodt

Love the staff as they are friendly and wonderful to my dogs to make them feel comfortable and cared for while they are there.

rose o'neill

Awesome people, amazing with my dog. The outcome wasn't what I wanted however they were with me every step of the way.

Daniel Hirst

Our cat Ari was diagnosed with UTD; a serious and painful condition. The vet gave him strong pain killers and Royal Canin Gastrointestinal when she should've given him Royal Canin Urinary SO. It prolonged his condition for several more weeks and when Ari came off pain killers the symptoms returned. It was horrific and cruel - I would never go back there.

Alan Drysdale

Loving kind compassionate proffeesionals all.

Shannon McDonagh

They are very knowledgeable and respectful and are supportive

Harry S

This is the first time I been this hospital doctor and staff are very friendly and knowledgeable they explain me everything and answer all my questions I'm very satisfied. I strongly recommend this hospital.

Roni Lacy

This was our first visit and now we have a new vet :) I couldn’t be happier. She was so compassionate, her kindness and concern definitely won me over . My pups will forever be in good hands if needed:) I left feeling so relived knowing I found the right place!!! Everyone working there deserves recognition Absolutely highly recommended:)

Amanda Kirsh

Always great service from the team at Dragon Lake Vet ❤️

Trevor Howe

My pup gives them 5 stars, so they must be good!

Chantal Betts

Clean, organized, and friendly staff.

Ralph Nelson

This is the only Vet in town who came to help us with a horse issue a few years ago and I will forever be grateful.

Michelle Marshall

My little girl Crickett had a broken pelvic I arrive with no appointment but they took such good care for here with no judgment by not having an appointment I'm so pleased how much care. I would go back because they really cared. Mrs Marshall

Linda Beard

The service at the counter was unsatisfactory.

Jody Calliou

Five ⭐️s for all of the above ! Loved our pets like their own????

Kerstin Engelhardt

Never paid soo much for outting a dog down in my life

Dave Forster

Attentive and caring

Brenda Hallman

This vet is the best , I have brought my 9 yr old chiwahha there to get her teeth done last Nov 2020.they explained everything in detail and let me know my options. As well today I had to take her in to get a lump removed, I'm praying it goes well.. I know my fur baby is in great hands here.. thank you so much ❤

Alicia Orser

Good level of care and nice staff. Clean animal hospital