Reviews of MedCare Clinics @ Niagara Square (Walk-In Clinic & Family Doctor) (Hospital)

Alex Mejia

Horrible place to do to receptionist are rude over the phone ´ I went there I’ve got 3 different docs the aren’t as responsible as it should be they check me out and they didn’t gave me my meds right away which it’s weird then it took public heath to call me to let me know What I got and get treated incredible wrong awful place to be at my experience and opinion ????????????

Rose DeCiccio

You advertise that u close at 9pm. I walk-in at 8:25pm and was refused service. Maybe u should change your hours on the door

Amanda Lynde

The doctor is good except for the LOUD RUDE lady at the front with the glasses who acts like a Karen and thinks she runs the place. Do not like her would never deal with her

Premsy A.K

Receptionist (south Asian)hesitated to show my daughter for ear checkup since my wife has sore throat. We are vaccinated. What kind of clinic resisting the patient to be shown to a doctor? Date is 05th January. Time around 10:30 am.

Sydney Slocum

My first experience here today was amazing. I can't say enough positive things about Dr. Rachel Haywood and her amazing assistant. They were so kind and helpful. I would highly recommend them to anyone seeking care.

S.L. M

This was the most incredible walk in clinic experience I walked in (after spending 20 mins at the Morrison st. Clinic and not even being spoke to) I walked right up to the counter the girl registered me and handed me a new patient form to fill out, before completing the form they had me in a room and before the nurse left the room the Dr. Walked in. I will go here always now. Thank you!!

Emily Neufeld

I'm not very happy with my experience here. It was very hard to make an appointment, as this is where my family doctor works. I called multiple times on multiple days and it took about 3 days for someone to answer the phone. I went in for my appointment asking about one thing and was not treated for it! I was asked a few questions by the doctor (who was not my family doctor), he took my blood pressure and did a temperature check, which inaccurately read that I had a fever due to how hot it was in the building. He told me I to get checked for covid and I left with no answers! I do not have a fever, nor do I have any covid symptoms. I even checked my temperature when I got home multiple times and it read normal for each of them. The doctor was very unhelpful and I'm disappointed by this experience.

S M

Not enough room for strollers when there are lots of people in the waiting area (cramped, no chance Covid protocol is followed as not a single chair was wiped in between use???). Rude, inconsiderate receptionist with tiny drawn on eye brows had zero respect for a tired mom with a sick baby trying to keep him quiet by walking up and down the hall. Apparently I was “blocking the hallway”. The individual had just been called down the hallway (still at least 4 metres away) and I was getting to the side when I was told that I was blocking it. Actually laughable. As I’m sure if I was in the other woman’s way she would have politely asked me To move… some people just need to be heard I guess. Absolutely uncalled for. I guess she woke up on the wrong side of the bed. If we are concerned about “blocking” things she should have had the utmost respect as I was trying to get out of the way of others attempting to enter the building. Overall waiting room is a fire hazard, the receptionist was a stuck up jerk and the doctor was a sweetheart.

Alisha Smith

Quick wait times Friendly staff Pharmacy on site is very useful as well!

Sarita Nair

I’ve been going to this clinic for the past 3 years now and I have always felt welcomed by Kelly and Valerie at the front desk. The past few visits were a nightmare as the new receptionist Dharma is rude to the point that we are thinking of changing our clinic. She’s not helpful at all and unprofessional. If the clinic doesn’t give her some kind of feedback, they are going to lose patients. I can assure you I’m not the only one she has made feel unwelcome. A couple of my friends feel the same about her. She’s the only reason I’m giving 1 star.

Joann Ramier

Fast and friendly service, open late Joann Ramier

Teresa Vollick

Was very happy with speedy service & very pleasant staff

zainab salman

Very frustrated with this clinic. They do not respect their patients. The owner and his staff treated me very badly. I showed up on my appointment which they claimed that It was not entered correctly in their system. The owner came to talk to me and said he can switch doctors as needed and the appointments are not made with specific doctors. We should all try to file a legal action against this clinic. This should go to media as well. Who is supporting this??????

Steve Yeo

This place is a joke. I showed up with a wound to my thumb and was told to fill out a 3 page questioner with name, email, phone number, medical history as well as the standard covid 19 questions. I was in alot of pain and had a headache and some fatique from not sleeping as mu wound didn't just happen. Its all caused from an infection and because of my honest answers the receptionist informed me I was disqualified from seeing a doctor and would have to do it over the phone because of covid 19 protocols. "Thanks for nothing" I told her my headache was from my thumb not covid 19. She informed me that because I said I had a headache I couldn't be seen. I guess with this logic you can't take your car to a shop for repairs if it's broken. I will never return to this clinic all I wanted was a tetanus shot or a professional opinion instead I got refused service and told to leave. I am sure they billed the health care system for my inconvenience. What the hell do we have so called doctors for. And reading some of the reviews this is definitely a non professional place.

jenny gregory

Service was good and doctor efficient. However, the female staff (3 of them) were completely walking around the clinic with NO masks on!! The entire time I was there !! They didn't mask behind the plexi glass in the reception area or in the halls and I saw 3 people standing in one of the rooms at the door of the hallway, female no mask at all. That is unacceptable. One of the receptionist came and was talking to me when she put me in the room. As she spoke to me she took her mask down to talk from about 2-3 feet away from me !! ( she was nice but should not have lowered her mask!) If your in a med clinic and cant mask then you should not be working !!

Elkin Ballesteros

I been visiting this place for the past 3 years, honestly I have never experience worse service than the clinic offers, I had a car accident last year, every time I went there to ask for a serious back pain that I been feeling after that, they simply did not give me an answer, Dr Makendy is a bad Doctor the time I wnt to the clinic and he saw me, his answer always was, that's nothing, that's not important to me.

Nakul Kohli

We booked an appointment for my son's 1 year vaccination and I was told that I will be seeing Dr. Trevor. We said yes based on his reviews online. However, we saw Dr. Mbuyi instead. This was one of the worst experience you can imagine. There was no introductions made by him, he seemed the least interested in knowing what needs to be done and I almost felt that he just woke up and entered the room. I think he needs to work on his communications which are a key in this profession. When asked about the change from Dr. Trevor to Dr. Mbuyi, the receptionist told that Dr. Trevor is unavailable (although I was told that he will be in that day) and that I can cancel my appointment or go to a different clinic. That shows how least interested these receptionists are in their job and community care. Furthermore, I was later informed that Mr. Trevor is not a doctor, he is a physician and cannot see child patients below 5 years of age. Now that is one heck of a thing. How can the receptionist not know that they don't have Dr. Trevor, but he is a physician and they booked him to provide vaccinations to my son. I would say that I felt like walking out of the clinic the moment all of this happened, but we are new to Niagara Falls and had a difficult time finding a doctor, so we decided to stick this time. I would ask people to eat an apple a day to keep the doctor away.

Lorna R

Just went to have some medical forms filled out from being diagnosed with cancer. Told that it would cost a $150 a form. Are you kidding me? You people should be ashamed of yourselves

Nina Mylove

Good afternoon manager. you only respond to a good message. bad messages don't interest you. sorry to have to write on the site. I removed the previous one. you are not interested in it. and here's a new one. and again your doctor name woman Mbuyi Felicien made a mistake. I attributed antibiotics not for inflammation to treat, but for the skin of the body ..... and my husband had to go to the hospital. I wish to continue to cripple people. you can take offense at us. but you can't work that way

Eric Jung

Absolutely disgusting service. What's the point of being a patient when they treat us like walk in. They dont answer the phone, I had to come in to book an appointment. Yet the woman in front said "we dont check voicemail anymore because we are so busy" Literally for 3 days in a row I tried to call 15 times a day and it didnt go through. As soon as i find new doctor, i am moving. Worst family doctor you can get in Niagara is here.

Eric Brooker

I posted a review today of my pathetic experience. It is under Cosas Niagara. I experienced first hand today being threatened by VALERIE the secretary to be removed by police. Her attitude doesn't justify professionalism. My question to Medcare Clinics, is after reading multiple negative reviews of your clinic and staff. Why hasn't anything been done? Patients are still being ABUSED! I felt helpless not being able to speak out for other patients when they were treated with so much disrespect.

rushi desai

Staff and physicians are great but system is greatly flawed, even with just one or two patients in front of you it takes two house of waiting everytime. I wish I could give them more stars.

Brandy-Lee Gale

Absolutely love this clinic, the care I received from the nurses and doctors was/is excellent.

Anne McComack-Moss

Went as a walk in Patient on a Sunday morning, after filling up the form was seen immediately, no wait time! I'm sure that will change when the word gets out ! Great hours of opening!

Jaz Belleville

There is one doctor. One. He's so overwhelmed! Don't hate him because he's busy! The staff books 'appointments' but it is a clinic, so expect a short wait. It free public healthcare, they can only cater to us so much. They have a clean clinic and even a TV. Whenever I go I'm seen shortly, the assistants are pleasant and Dr.B is a sweet heart. I'm never left wanting or in question. Staff are bombarded everyday with people who are new to the system and have zero ID or language skills. They're doing the best they can, try to be nice to support staff!

Vaibhav Gala

Good, clean, modern clinic. High potential. But they’re definitely short staffed or maybe they’re keeping their staff tight. Their phone is always ringing. No one is answering because the receptionist is busy changing rooms. They’re in a vicious cycle where i feel their revenue is low because there isn’t people coming and the people aren’t coming because their front desk service is terrible. If they hire more staff they’re be better. I kind of want to give it a 2 start but their doctors are good.

Enzo Diaz

This clinic is not punctual on opening their phone on clinic hours.. ????????????????????????????????????

rajender brar

I am student here, Today, I went there and I did wait for receptionist almost 20 minutes for my registration and when she came and I just asked about my Guard me from receptionist that you guys are cover guard me she behaved with me very roudly, it was my very bad experience in canada ever. And I just left this place imidietly.

Butler Beanie Inc

Terrible service. My husband's hearing impairment due to wax build up was so bad he needed them flushed. He was denied a simple solution. He was told he needed drops then to come back in two weeks. A flush always works immediately and he actually needs to hear in the next two weeks. What a waste of time. No other clinic has denied a simple flush over the years. Terrible. An added note, we called before going there and asked if they could flush his ears and they said yes, no problem.

ASHA CONLEY

My family and I have been coming here since the clinic on valley way closed and until today, I was super happy with the clinic. We have seen several doctors/physicians assistants and have been more than satisfied with the service and the ladies at the reception are always polite and nice. Today I came in and saw a different doctor (I didn't get her name but she's a black lady doctor). I came in because I have developed skin tags on my neck and was concerned because I didn't know what was causing them. Her response was "what do you want me to do? This is a walk-in clinic not a dermatologist". (her exact words). I was shocked! I politely explained to her that i was hoping to get some information on what may be causing them and if she didn't feel she could handle it then a referral to a dermatologist would be helpful. She then went on to tell me, in a very condescending tone that skin tags just appear and there is no underlying cause and I can choose to have them removed or not. I walked out feeling upset and shocked at her attitude and response. As a patient I expect a doctor to show patience and understanding and take time to explain an issue to me because just the fact that am there shows that it's an issue of concern to me. Very disappointed. I however gave the clinic a 3 star because my past experience has been positive and I hope this is a one off incident.

Mike Stanciu

In and out in less than half hour with antibiotics. And this is with long lineups. Love it. Will be back.

Babatunde Esan

Poor customer service. Doctors are unprofessional and impatient.

Sudarshan Gautam Everester

Hello Management, I have been waiting to get my blood report since 3 weeks. Last week I was booked for doctor call and I was waiting whole day until 9 pm but no one call. After that, I called so many times and one person told me that will get back to me. How long do I need to wait for that? Also, please teach the professional manner to your front people who answer the phone calls . Thank you.

Anthony Rice

Missed a hernia diagnosis, even after I told them it could be that the very first visit. With the state it was left I could have been very badly hurt. Then they proceeded to fill out the WSIB paperwork incorrectly compromising my claim. Clearly this practice needs some practice. Do not recommend

Salman Aslam

This one is close to my home so I really need to go there. You can get minimal service quality here - just good enough for the lack of nothing better. Though the clinic says it’s open till 8, they wouldn’t take any patients after 6 pm. Front desk staff is highly discourteous. I have witnessed them turning away sick people at discretion of front desk people for no obvious reason. Doc li ordered by lab tests and despite visiting the clinic 3 times, I did not get the diagnosis- on 1st follow up visit t(5 days after the lab tests) the front desk rep sent me back saying they will contact me when results are ready - on 2nd follow up visit I was again turned away because they could not review and need me to wait for a call or come again later Needs to improve their services and need some serious admin oversight -I hope someone reads and tries to bring some improvements

Ashwin V. Iyer

I have been to this clinic a couple times as soon as they open and the wait time is negligible. Both times I was seen by the PA Ahmad who was fantastic, caring, thorough and extremely accurate with diagnosis and treatment. The pharmacists are also amazing and go above and beyond to help out. Not sure why this clinic has such bad reviews, I go to a clinic to get great medical assistance not a warm treatment (I have family and friends for that). I guess the receptionists can be cold, but again that’s not what I am there for. Hope this helps inform your decision ????

Kevin Kadir Basaran

It is one of the worst clinic experiences. It seems like they don't have a real doctor in this clinic. every time we visit a different assistant takes care of us. And the real doctor does not even reside in Canada. He works in the USA. The receptionists are terrible. They never have eye contact with the patients and always talk with ordering words and tone. They are extremely rude and unaware of basic medical office etiquette and work ethics.

Abdul Moon

Better than my family doctor. Everyone who works here is amazing at their jobs

Matt Wretched

Waited for over 10mins with no staff in sight. When questioned they became ignorant. Refused service and supposed "owner" refused to give his name. Very small space, very unprofessional staff.

J Cruizer

Look somewhere else , front desk lady alone is a challenge. Agree with all the people who experience it . Esp the lady with the eyeglass .

Rich Gadreau

Best experience I have had at a walk in clinic ever! From receptionist to doctor to pharmacist to wait time....all above average! Thank you for the great service.

Rachael Healey

I've been going to this clinic for almost a year now and have never had a bad experience. Everyone who works there is friendly and caring - receptionists, pharmacists, and doctors. Best clinic I've visited.

Erma Suarez

I came here as walk in. Wait times is 1 hr at the lounge area. Then another 2 hrs in the room. If you are willing to wait go ahead. Also the receptionist showed no concern at all. I have to leave because wait time is more than walmart or morrison walk in clinic or more than my family doctor. I was thinking if i was in the emergency because it was really waaaaayyyy tooooo looong. With take note no people in the lounge just me. What was that? Is that service?

Vaidehi Patel

It was a the worst clinic experience! The staff was so rude and disrespectful. Doctor did not listen to the problem completely. Doctor was in hurry of taking other patients and was inattentive towards me. We had 2 issues and we told him 1 and for the other one he said that come later tomorrow because they can only take one problem at one time which was rude because i suggest that you take less patients a day but give the patients best quality of care and services. It was rough and unsatisfactory experience! Would never go there in future! The name of the person registered there is Bhagirath Mangukiya. You can find it in your system

Princa Kapoor

I had a physical on a Saturday morning with Dr. Rachel. She was very professional and very easy to talk to. There were no other patients waiting so they took me right in.

TOM

The experience is with appointment waiting time 45 minutes without appointment waiting is 1hour 30 minutes.... It's a great experience.

Yetti Bee

Great place, very clean, quick service. I've only been attending for a short time and I'm quite pleased with them. The Dr I see regularly is great and very professional. They have a blood lab on-site which is also phenomenal. I just wish they would answer the phone more often. I've spent days where I call in many times throughout the morning and afternoon and it's never answered. There was, I think, one day where the phone was answered. (I've been calling to confirm the lab's open hours but can't seem to get through, it goes to a recorded message asking to call back in 15 mins. I've also tried calling the lab's 800# but they're not better, cannot get an answer with them either).

Carly Cascagnette

Waited over an hour for a SCHEDULED APPOINTMENT. I have gotten through faster going through the walk in clinic. What is the point of making an appointment it you are going to have to wait over an hour anyways ?

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Came in with expired health card. Offered to pay the 105$ no problem but needed soemthing saying I would get my money back. Receptionist was ignorant and rude getting loud. So I was rude back then she refused to check in my 2 yr old. Will never return and will tell everyone I know to stay away. Not a good place if your in a spot and need some understanding.

David Ho

I'm from out of town, and I had to bring my daughter in because she was coughing like crazy all night long and couldn't sleep. She was afraid of the doctor and puked in his office. However. Dr. Ahmed did a great job with his diagnoses and wasn't disgusted at all at what happened. He was very calm and friendly. We called ahead of time didn't have to wait much since we were there early. I really appreciate the care.

Vipin Kulkarni

The receptionist was very arrogant and had no manners. I just wanted to confirm my appointment time and if there were any cancellations. She told " Don't you understand what I told you earlier? I don't like to repeat myself." I was shock to get that attitude. She needs some serious customer service lessons.

Lorianne Clark

I don't appreciate coming here when wait time shows 0 minutes only to get hwre and wait 45 minutes. Girls at the frint desk very nice also the doctor qas good but when I asked about the issue with wait time they had no answers

Jacey Choong Mo Ahn

You guys always same answer about people's complaints. Why do you say like machine? You do not have mind to improve for it

Brenda Drury

Friendly, knowledgable, great hrs.

Filipe Araujo

TERRIBLE! This clinic has the rudest receptionist we've ever seen - condescending and disrespectful. No care whatsoever.

Steph Leafhead

Honestly after reading some of the reviews I was hesitant to go to this walking clinic however it was the closest one that is open to where I live The front reception staff were on point they were quick and detailed The wait time was about 20 minutes the doctor was extremely professional Curtis And got me on the right medication and out the door within about 15 minutes I would definitely recommend this walking clinic and if needed I will return

natasha VUCENOVIC

Dr. Y. Mukendi was extremely rude and seemed to be incompetent to answer any questions, referring to himself as "just" a doctor. Refusing to listen and ignoring patients concerns.

Serge Joseph Iskedjian

fast and professional service

Meghan Wilson

The doctors are all great, and very knowledgeable. Reception however almost never answers the phone, and there is one lady who seems have a chip on her shoulder. 50/50 experience.

Scott Hudson

Please fix your model. My friend was denied a family physician here because she's on an anti-depressant and an opioid. In the meantime, they'll accept me as a patient because I'm not. Read the reviews here on this page. Instead of fixing the SEVERAL issues with your Corporation, you insult, discredit, minimize, and silence people who are just looking for healthcare. Like, what the hell is wrong with you. You advertise one thing and deliver another. Leave our city please.

Jack Donaghy

A difficult review for me to write. My experience here was pretty good. The staff were kind although the doctor was very 'get to the point' in his attitude. I was ready to write a 5-star review. Then, when I came to write this review, I saw the way your organization has responded to individuals who have been unhappy with how they've been treated here. Look at the 1-star reviews on this page for examples. You belittle. You argue. You bully. Instead of listening and improving - even if you didn't want to make it right or even apologize - you respond with argumentative insults. It really says a lot about the way you treat people. I'm not sure I feel comfortable going back based off how you treat others, even when my experience was an overall positive one. It isn't right.

Kari Guentner

Fairly short wait time (6 pm on a Friday), and the receptionist was super nice. Doctor was very helpful and took a good amount of time with the appointment to make sure he asked all the questions he needed to. Very friendly and clearly cares a lot about his patients.

Carole Vincelette

Very helpful doctors, nurses and reception. Good parking and clean office.

James Jo

Too much waiting time. (1 hour average) some doctors were nice but some of them were not. Sometimes I called to book an appointment but they don't even answer the phone and they don't check their voice mail.

Jane Doe

Who refuses helping a 4year old. I wouldn’t visit these for profit agency’s dr doesn’t not care about your health just his wallet. Plus the receptionist was a horrible horrible choice to hire

Kristee Satchell

The office will not see a toddler or infant if they have a cough... what is the point in a walk in clinic if you won't see the patients in need to see a doctor? Especially when they can't get in to see their family doctor that day?They stated to me oh well we can have the doctor call you. How is that going to help to see if my infant has pneumonia? You can't hear the way they breath over the phone. Absolutely ridiculous. I wont be back again.

Marie Pettipas

I have signed up with them to be my family physicians. I haven't had any issues with any of them. They're always polite, courteous and knowledgeable. Would definitely recommend.

Meral Erdeviren

They are working very unprofessional. I saw 3 doctors for same sickness last 20 days at this clinic, they gave me opposite treatments. Facility is clean and nice but medical service quality is zero.

Kaitlin Laird

My experience at this clinic was by far GREAT! I love how this clinic has a pharmacy inside with them for easy prescription pickup. The front line receptionists are soooo friendly and welcoming. The providers working are very educated and willing to assist in finding resolutions to health issues.

T V

Long wait time with no one there. Doctor is young and Google's all your symptoms . Informed him of a fever and swollen glands he did not check my temperature, my ears or nose. He was not able to give me eye contact after I questions his answers . Also coming in to the room with his cell phone does not make women feel comfortable. Horrible for a new business

Babz Chula

Dr Bowmik was the best

Lynn Vandyke

Don't waste your time going to this clinic. The receptionist was very cold and unfriendly. Made us feel very unwelcome. The doctor laughed at the fact my daughter has issues swallowing pills. What "professional" does that. Plus they send your prescription to a pharmacy without your permission.

M A

IF I CAN RATE 0 I WOULD. SAVE YOUR TIME AND DO NOT GO TO THIS CLINIC. I CALLED THE DAY PRIOR TO LET THEM KNOW WHAT I NEEDED DONE AND THEY TOLD ME TO COME IN BEFORE 5 PM NO APPT NEEDED. I WAITED FOR AN HOUR AND HALF FOR A PHYSICIAN ASSISTANT WHO PROCEEDED TO TELL ME THEY DO NOT PROVIDE THE SERVICE WITHOUT AN APPT EVEN THOUGH THE STUCK UP RECEPTIONIST KNEW WHAT I WAS THERE FOR AND NEVER TOLD ME ANYTHING. THEY DO NOT HAVE REAL DOCTORS IN HERE. LOOK AT ALL THE REVIEWS BELOW AND BELIEVE THEM. THE PHYSICIAN ASSISTANT WAS UPSET BECAUSE I ASKED WHERE THE DOCTOR WAS. SHE CAME IN THE ROOM WITH A BAD ATTITUDE AND SAID SHE IS NOT COMFORTABLE SEEING ME BECAUSE I ASKED WHAT'S THE DIFFERENCE BETWEEN A PA AND A DOCTOR. SHE ALSO PROCEEDED TO SPEAK VERY LOUDLY SO EVERYONE CAN HEAR WHAT I WAS THERE FOR. THERE IS A THING CALLED PATIENT DOCTOR CONFIDENTIALTY AND THEY DO NOT CARE ABOUT IT. THIS PLACE SHOULD BE CLOSED DOWN IF THERE ARE NO REAL DOCTORS.

Michelle Warkentin

Fast, mostly friendly service!

Nandini Nagarkar

Today I had the worst and most pathetic experience at this clinic . The clinic closes at 8 pm and since I got there at 8;45 with my 85 year old mother who is handicap and disabled the receptionist refused to accept her . She was complaining of a urinary tract infection. This clinic has no consideration at all , inspite of me requesting them they sent us back . Whoever the doctor was could have just spared 5 min to see an old disabled lady ...but no.He has disobeyed his Hippocrates Oath of serving and taking care of the sick and I am sure God is watching him and his doings. I am ashamed to even call him a doctor , a man that has no consideration . I totally believe in karma and so it will come around at some point in time. God save us from such doctors

Sasaloysz Bijelac

Took in my 3 year old daughter who had a rash on her hands and legs. He looked at her and had no idea what it was. He started googling and had no idea what it could be. He told me to give her benadryl and to comeback in two days. Later i took her to another doctor and at first glence he told me she has hand foot mouth disease, which is very common for kids. It is so scary to know that he has no clue about this common rash and that he is googling diagnosis.

Nora Alaekwe

Worse clinic ever! Very unprofessional staff and they really don’t care about you, no empathy, I just but wonder what they do in the health care profession. It’s a shame!

Charlotte Willet

This clinic is superb. The staff handled a medical emergency very calmly and reassured all of us in the waiting room. The pharmacy staff were very kind and the whole aspect of pharmacy within the clinic is so convenient and efficient. All people here are understanding and work very well. I will recommend.

Ramy saadeldin

Horrible clinic. No appointments are respected. The owner is not even a medical doctor. This clinic should shut down. This review is on behalf of my family members.

Laura J

Fabulous experience Quick, clean, friendly, knowledgeable. The best experience I have had with physician in over a decade. Will always come here no and highly recommend this clinic

Debbie Smart

Very Professional and friendly staff. Would highly recommend. Dr. listened to my problem and suggested solutions. Reception very friendly and organized. My husband and I have signed up to have this facility as our family practice.

Lisa Washik

Stopped in with my daughter one afternoon. Receptionist was quite friendly. Only 2 people ahead of me which was awesome. Unfortunately after the first patient was seen, skip the dishes arrived and everyone, including front desk and apparently the physicians assistant went to eat. I'm all for taking breaks regularly but I don't think they all needed to all go at the same time. It was 3:30 pm. I worked in Healthcare my whole life and this would never be allowed. go. We sat for approximately 35 - 40 minutes . Although my visit wasn't an emergency, a baby with a fever had to wait as well which is unfortuneate. several patients came and left because there were no staff. I will not be back, and don't recommend such an unprofessional office.

Tristyn Glintz

horrible place! My husband went a few weeks ago in severe pain and difficulties walking and moving. Sent him home with ear drops (nothing for the pain!), when those ran out he went back because nothing had changed, doctor tells him to go for blood work and gave him more ear drops. Have been waiting for phone call a whole week later about the results, he could barely walk this morning, went to ER and they admitted him right away and couldn't beleive how careless the doctor at this clinic was! He was a perfectly healthy loving father of 3 little boys and he got absolutely zero help from this place, no concern, sympathy or care for there patient. Peoples lives matter! Our family would of been seriously devastated had something happened to him due to your carelessness! I do not recommend this place to any one! *** edited to add you clearly didn't read what I wrote because I am his wife!! Tyler is in the hospital since yesterday because of your negligence I doubt you will hear from him again.

Bri Lennie

I liked this office, nice receptionists, nice doctors, seem thorough. But I have been trying to ask a simple question, I’ve been calling, I get no answer says their mail box is full, I’ve called multiple times on different days.

Ramesh Thambi

I wouldn’t waste my time with this clinic, last and first time indeed. My doctor’s name is Bhowmik Amit. He was not able to answer my simple questions and he is very ignorant indeed. I only visited here because they open till 9 from St Catharines. Interesting Note: This clinic automatically prints my prescription directly to the pharmacy to next unit and I don’t even get to see what medication he provided to me, I asked the pharmacist “Kumar” what’s my doctors name then he gave me a different doctor name: dr Trevor, even though Kumar was helpful with some of my questions compare to my doctor. I picked this name dr bhowmik from my prescription lable

Tim Glutek

Good service. Make an appointment as you will wait less if you just do a walk-in.

Ashish Parshad

We go here all the time, doctors are very nice and very helpful. Highly recommend. ????

James Shuttleworth

Waited almost 2 Hours!!! Wasn’t busy, and was told about 30 minutes when I arrived!! Absolutely ridiculous.

Glenn McCrudden

Incredibly unprofessional and rude receptionist -very unwelcoming environment stated they were open at 8 but no doctor there then Very disappointing I will not return here or recommend

Rob S

I came here on a Thursday afternoon. Got called to wait in the room pretty fast. And waited over 1 hour in the room. This place does not protect you privacy. On the waiting room screen, I saw all the appointment history for the day, patient names, age, reasons they are here, etc.. I don’t recommend this place.

Shaun McDonald

Don't waste your time. Posted hours (online and at actual locatiob) are not true. Arrived at 6:30pm and the clinic was closed.

monika pant

I have been trying to get a hold of anyone at the clinic but no one ever picks up the calls or calls back. Its been more than 3 days i have been calling the clinic. I needed to find the result of my tests that was requested by the doctor in the clinic.

Julian

Horrible walk in clinic. No care for the patient and rude employees. I would highly recommend finding another walk in clinic

Nellie Lucas

If there is negative i will rate it. Tye waiting times is bad. Make sure you are prepared to wair for more than 2 hrs. I came in today for a skin infection and it took the doctor 2hrs to see me. Take note... not busy and no people waiting in the lounge area.

Cosmic Jester72

receptionist was cold and rude. the dr was friendly. the pharmacy was great... Then had to make a return visit and the next receptionist was also friendly yet the second Dr was cold and uninterested in details instead staring at his screen....Giving 1 star because there needs to be consistancy in how customers are treated.

Mark Falovo

Recently switched from my family doctor to Dr. Trevor at MedCare @ Niagara Square. From the beginning, the staff at the clinic were very professional, organized and welcoming. Dr. Trevor was very knowledgeable and was able to assist with a very complicated health crisis. Short wait times, yet he spent the needed time helping me. Very good clinic and doctors. Highly reccommend.

Gabriella Pupo

What a brutal day , seriously 2 ppl ahead of my daughter and still currently sitting in a room , it’s been an hour and twenty mins , you just feel neglected , use to like this clivic, I don’t know if it’s who’s working today or what , but an hour and twenty mins and still waiting come on , prob won’t get anything for her either

Robby Pruthi

I took my 2 year old son who was crying his eyes out because he accidentally hold on to the hot iron to this walk-in clinic at 6.40 PM . So the nurse comes out and says that Doctor does not want to take any more patients . The Clinic had no other patients and it was not busy at all . Doctor SABA MOHSIN came out from one of the room and saw My son crying from far and went back in . I was really disappointed to see that there is no humanity left at all . Doctors are suppose to help people especially kids. That’s there job . I really hope that Dr. Saba reads this message and can explain why she would do that to a 2 year old crying kid .

Cheng

First time visiting the clinic, very positive experience. Friendly staffs, very good doctor. I have to stay in the car with my toddlers, the doctor actually came outside to the car to see me. Appreciate that.

Bleck joseph

Great place. Went there Tuesday. They were fast and efficient. I got my blood work done on site . The front desk staff were very pleasant. The doctor was nice. And the lady who did my blood work was super friendly. I felt comfortable. Thank you. Lindsay

Alphonce Eric Torre

Very poor customer service! I had an appointment at 5:30pm may 4th. But when i get there they put me at 6pm and kept me waiting for an hour and doesn't say anything. The receptionist was very ignorant and she's hiding and doesn't even bother to greet patients coming in.

Mehak Hussain

Receptionist is never there no matter how busy it is. You'll be waiting 30 mins. And they never pick up the phone.

alex ab

We arrived at 8:30pm and the clinic closes at 9pm. Upon our arrival we were turned away because they said they were at "capacity". There was only 5 people and plenty of chairs available. if you do not want patients to come in past a certain time then lock your doors and state somewhere on your website that you do not accept patients past a certain time.if your closing time is 9 and a patient walked in at 8:59 then you should be taking in the patient.

Cheryl Weaver

Very rude to deaf

Kayla Stamp

If you need a doctor I suppose you could walk in and not die. The doctors seem competent and kind and the staff is quite nice but the system is super flawed. As a patient, I book a phone appointment and no one calls. If you try to call, no one answers and their message machine is always too full to record new messages. If you call even a minute after hours you are patched through to a Welland location where the recorded voice tells you not to leave a message because no one checks it - literally says no one checks it. Why bother setting it up at all. And this is where it gets weird...the Medcare website lists an email that does not exist. The only listed way to contact the establishment is through a feedback page and it won't send, it will never send. 23 calls later and 2 weeks later and nada. All for a prescription folks.

Lekha Shyam

Ever since we moved to Niagara, we have been using your clinic. I must say the new receptionist Dharma would probably make us change our decision. My sister-in-law and I had been there a few weeks ago and the way she treated us made us feel really bad. She was unbelievably impolite and I would suggest you hire people who treat others with some respect. I see from the previous reviews that a lot of people have issues with your receptionists, but apparently you don’t care!

Tina Redecop

This place sucks... Not sure what the word "doctor" means to him

Tracy Millar

First time going to this clinic.I was reluctant to go at first due to high wait times.When I arrived I was impressed with how clean the clinic was and the overall atmosphere of the clinic upon arrival. The receptionist was very pleasant and was concerned that I may be late for work . When I met with doctor she was able to diagnose the issue quickly and went over with me the different options for treatment.The overall time that i was there from meeting with doctor was about 1 hour and that was from walking in the door,seeing the doctor and having prescription filled.I live in Welland and will definitely be going back if needed. Highly recommended, fast friendly,courteous staff

Yasemin Gul

We were visiting for the first time, my daughter and I came to the lady at the desk and she was the rudest moodyest person I ever saw. We sat down in the waiting room and there was only one person other than us but somehow we had to wait almost an hour. Thankfully our doctor that we had was so nice and helpful, he made our day but he was the only person in the whole place that even smiled.

azaira desaulniers

Terrible service. Horrible horrible staff and extremely unknowledgeable doctors. If I could give this clinic zero stars I would. Worst walk-in shared care I’ve ever experienced.

Say Serna

The clinic never answers calls. I have been calling and calling and I tried different days and they never responded the phone .

Anthony Russo

Took my step-daughter to see the doctor. They faxed her prescription to the pharmacy next door without my permission. I asked for it at the front desk and they said it was already sent to pharmacy directly. This is against the law and I have already submitted a complaint to the college of physicians and college of pharmacists. They shared private medical information to the pharmacy without my permission. If this happened to you I suggest you also complain. This doctor is definitely getting kickbacks from the pharmacy. Addendum: actually the pharmacist is NOT in the circle of care until I give permission. I have confirmed this with CPSO. You do not have permission to just fax prescriptions to a pharmacy of YOUR choice. That is my RIGHT.

Joanne Akiyama

The doctors and the practitioners are great. Very thorough. Most of the receptionists are nice as well. But there is one receptionist at this location who is extremely rude. I called to inquire about a certain test and I didn't know it came in 2 steps because the last time I had the test done there was no 2 steps. Then my cousin and I came into the clinic to ask about the 2 step test. And she was extremely rude. She was talking down to us. I almost wanted to go to another clinic but since I am a patient here I stay here. But if her rudeness continues I will go somewhere else.

gurmeet kande

Booked appointment for 6:30pm. Had to wait almost 2 hours before they called us in.

Harry Brooks

Great place

jjl

I live in Niagara Falls, Ontario and just saw you opened up a Clinic in our city within the past few weeks. I called to see if they were accepting new patients as my common-law partner and I are trying to find a family physician. My partner suffers from chronic pain and is prescribed narcotics, anti-seizure medications, and antidepressants. I was told by the person on the phone that you do not have anyone there to prescribe controlled substances, sleeping medications, nor antidepressants, and would have to either not accept her as a patient and/or refer out. While I recognize there are government regulations in place preventing PAs from prescribing these medications, there is no similar regulation in place for NPs nor the overseeing family physician. Your organization is openly picking and choosing who gets to receive healthcare and who does not. Anyone with chronic pain, mental health struggles such as depression, insomnia, or anyone who is already on these medications are not welcome at your clinic. I am writing an email to the Health Minister notifying them of this, the College of Physicians and Surgeons, as well as my local MP.

R W

1) Never saw a real doctor in both of my visits — only seen by physician assistants, although the physician assistants seem professional and courteous enough. So are you really getting the same level of care expected from a MD? 2) The receptionist behaves like she’s attending a funeral or you owed her a million dollars: stone cold, bad tempered and rude. Not a single word of greeting or a shred of friendliness. A robot would have felt warmer and friendlier than her. 3) The only redeeming quality of this clinic is that it is pretty fast: I was seen by the physician assistants within 40 minutes of stepping through the door in both occasions.

Donna K

At this new walk in clinic yesterday morning. The receptionist was very friendly and greeted me upon arrival. I was there for sore throat, swollen glands and a cold sore. The wait time was short. Dr. Rachel was extremely knowledgeable and examined my ears, throat and glands. She was very cautious to prescribe medication due to my many medication allergies. I was impressed with the amount of time she spent discussing my current medications. Yes, a prescription was faxed to the pharmacy on site unfortunately they were unable to fill it, it was for a cream and the pharmacist apologized and was very polite. It would have saved me from driving to Ft. Erie to my regular pharmacy. I will definitely return to this clinic if needed in the future.

Susan Bradshaw

Friendly receptionists! Modern, meticulous waiting room with comfy seating. Got seen within a half hour! Will definitely return! Thank you so much Med Care Clinic!

Maahum Khokhar

This is the worst doctor’s office I have ever been to in my life. Two and a half years ago, I went in with extreme body pain, a fever that wouldn’t break, bruises on my hands, and weakness/dizziness that prevented me from doing anything. And while I knew in my body something was wrong, I was told I have the flu so I could be sent off. When I told the doctor (I think his name was Dr. Mbuyi) that this was absolutely not the flu and needed a doctor’s note for work, he refused and walked out of the office. He also denied me results for my own ultrasounds from the St. Catharines General Hospital, which were forwarded to him. The next time I went in, I requested a female doctor, who was also incredibly dismissive and condescending the entire appointment. After that terrible experience, I told myself I would not go back there. Two and a half years later, I’m in a position of needing a referral for something but really didn’t want to go in there. Plus, I’m in discomfort and physically can’t make it into their office. Lucky for me, a Covid world has online phone appointments so I asked to be added onto the list. I have no issues with wait times and I understand the healthcare system is extremely overloaded right now. But it had been over 6 hours since I called and got put on the list, so naturally I called back again to just ask if I would still be receiving a call today. The receptionist was incredibly rude, did not offer me any information, and then hung up. The phone call could not have been longer than 40 seconds. There is zero sense of patient care and empathy at this place, and it is so incredibly hurtful to be in pain and trying to make the effort to find support for your health and constantly being dismissed and invalidated. I seriously don’t understand why people go into healthcare if they don’t even like people. I would never recommend this place to anyone.

Eden Cannon

the waiting room looked super busy and the phones were ringing but the service was very fast. there was a lot of providers working and they took the time to hear my concern and they care. don't be intimidated by the amount of people waiting. the clinic is very fast.

Tyler Glintz

Do not use these doctors all they care about is getting u out the door and billing for it ,been multiple time for the problems I'm having always givin the run around now I'm at hospital where they admitted me right away with serious problems ,if all u want is pills or something to mask the problems they will do that very poor service and it genuinely doesn't seem like they care at all DONT WAIST YOUR TIME . The receptionists were all very nice and easy to deal with that's the only positive I've got for this place

Jessie Saxton

MedCare Clinic was efficient and thorough! Dr.Trevor was kind...compassionate and listened to every question I had! A valuable assetto the medical field in Niagara(which we desperately need). Thank you!!

Shawn Kelly

My first experience I was there for something minor, not anything that was an emergency. The clinic was extremely clean and well kept. The service was unlike any other clinic I have been to, staff very friendly, respectful, quick and efficient! I have a rare condition and I found Dr Trevor extremely helpful and knowledgeable about it. I would recommend anyone in the Niagara region visit this clinic!

Esther White

Efficient, quick, and professional. In and out in no time! Very clean as well.

Hartley Strauss

I always went to the medicare clinic in Niagara Falls when I needed to see a doctor, but the last two times with the covid threat, I thought I would try their virtual appoint. I must say it was a pleasant experience both times. The lady I spoke to was named Sabah. She was pleasant, knowledgeable, friendly and very professional. In the future I will be using this service, unless it is absolutely imperative that I actually need to physically see a doctor. Thank you Medicare Clinic !

Aileen O Sullivan

I have altered my review since this visit. Waiting over 2 weeks for management to contact me about health concerns and clients treatment protocol. Extremely disappointing that management does not want to resolve or even hear my concerns. Dont go here.!!!You are creating more work for yourself double checking hospital appointments. The hospital had to contact me directly several times and they couldnt get through to this clinic if your health is your priority you can be assured that in this clinic it is NOT.

Rachel Robertson

I had a telephone appointment with a Physician Assistant who I then seen at the clinic November 23/20. She was professional, knowledgeable, and empathetic both on the telephone, and during our face to face visit. The clinic was clean, and the staff were all professional and friendly. This certainly goes a long way in alleviating anxiety when one has to seek care, especially during a pandemic. Bravo !

barbara grumme

Best walk in clinic experience ever. Clean facility. Efficient service. Prescription was sent directly to parmacy counter which is in the clinic area. Ample free parking . All easily wheelchair accessible.

Sean

Great experience, fast service, reasonable quick questionair for new patient, pleasent receptionist. Friendly doctor that actually listened. Staff was not wearing a ton of perfume like many other clincs usually do. Couldn't have gone better.

Jose Blanco

This clinic was a quick wait time and the provider educated me on how to rectify my healthcare issue. I feel I was treated respectfully, professional and quite promptly. Location for clinic is great too. Thank you!

Santino Gigante

Very in and out. More of a ‘here you go take this and you’ll feel better’ place. Prescribed both my wife and myself wrong medication. Would not recommend.

Alisha Mahmood

Literally one of the WORST CLINICS I have EVER been to. I have absolutely no idea how someone can call 10 times throughout the day and NOT ONCE will someone pick up. NOT ONCE. The phone never gets picked up, you want to book an appointment? you better have a car cause you aint booking one on the phone. you want to reschedule an appointment? you better have a car cause you aint booking one over the phone. NEXT up, when I go in for a simple appointment takes an hour and a half which I understand but how is someone NEVER AT THE FRONT???? there was once this 70 year old who came in waiting in front of the desk over 20 min and no one came to the front to help him it was pretty upsetting, he even looked around and asked if anyone worked here and there was another patient sitting down and he answered the elderly with "no, no one works here. this is the worst clinic ever" I hate that I have to come here, there are wonderful people working here, don't get me wrong its just the SERVICE IS AWFUL how is the phone never picked up? still blows my mind. nice doctors and receptionist tho!

Syed T. Haider

The ladies on reception have attitude and are rude!!! And consider yourself very lucky if they pick up your call

Amy Norton

Went with my father-in-law last week and we had to wait 20 minutes. My father has a lot wrong with him and we've seen many many doctors in the past 5 years. I've never met anyone as impressive as Dr. Rachel. His former family doctor never took the time to listen to him - brushed him off for being "old and overweight." She was very through - did a complete physical exam in 10 minutes and actually took his complaints seriously. She prescribed a medication that has improved his symptoms by 80% in 2 weeks...we are a family that is skeptical about doctors after all he has been throgh, but she humbled us and made us feel very grateful. God bless

Kaitlynn Bullard

Receptionist and Dr were great very friendly and helpful. Only reason for 4 stars is the have a “live wait time” option on their website that is completely inaccurate. Said there was no wait time but we waited more than an hour. We may have gone somewhere else if the wait time was accurate.