Reviews of The Ottawa Hospital Riverside Campus (Hospital)

Thoma Simpson

In and out to drop of lab samples. Very quick and professional

S.L. M

Went to emergency with my husband having chest pains and blood pressure of 210/113 explained that he had a heart attack 6 months previous and is having the same symptoms we went through triage and they told us to sit in the waiting room till he is called! AN HOUR AND A HALF LATER we are still sitting in the waiting room thankfully it was not an actual heart attack and my husband started feeling better and the symptoms were going away so we ended up leaving. If he was having a heart attack he could have been dead before they even brought him in! Disgusting!!! Thank god we dont live in Ottawa and were just visiting. Our hospital at home is incredible, if you come in chest pains you are brought in immediately .

Ébène. Tv

The best

Joel Gauthier

My teenage daughter just had day surgery to repair ACL. I just needed to say how impressed I was with all the staff from checking in, to her nurse, the woman that transported her to OR, anesthesiologist, and doctor. They made the whole experience much smoother and it felt like they cared! Thank you.

Phil Dube

I didn't have any problems when I had to bring my grandmother here. Staff seems very attentive and the facility is clean.

Jiayue Zhan

The Riverside Campus location is well maintained and has very professional and respectful staff. In particular, my experience with the department of Foustanellas Endocrine and Diabetes Centre has been very positive. The Doctors and medical staffs' level of attention to detail, expertise, dedication, and genuine care for their patients deserves recognition. As well, the facilities are well maintained, clean, and creates a welcoming environment for patients. Thank you for the excellent healthcare services that you provide and keep up the awesome work!

sumeety f

They sent my report to the wrong person. How can anyone be so careless. Not impressed

Antish Gopauloo

The care provided by every single staff there was irreproachable. I really appreciate the work they do.

Evanelle Philicity

Awesome fast service :)

William Kirk

The care here is absolutely excellent if you're a transplant patient like me but why on earth did my nephrology team move my appointment from early February back to April when I have exams?

Emma Kadri

Each patient require a different time, so be prepared to wait a little. Great doctors and nurses. Clean environment.

Ahmad J

Staff doesn't update the ticket number display to let the patient know it's their turn. I've noticed this every time I take my dad to do blood work. I spoke to staff member and she said that their priority is taking blood and not updating the display. Very silly reason and staff is quite rude at times. Unfortunate that our health system hire this low caliber of people.

Jason Whelan

I went in for Lithotripsy procedure and had the best ask around care that I've ever received. Darcy, Jessica and Brigitte were absolutely awesome. They explained my procedure to the fullest and were happy and smiling (even under the masks). For this place to be so short staffed and what seems to be overrun their whole entire team had a rally of the troops and got it done. Thanks again for your treatment and hospitality.

Victor

I had to attend to a test at the Endoscopy unit of Riverside Hospital last week. I must mention the professional, respectful and Kind heartedness of the nursing staff and the doctor who attended to my test. A nurse by the name of Arian. had to be mentioned who was so understanding of my frightfulness of the procedure and gave me the assurance that it was a very simple and painless operation. Nurses of this caliber are rear to find at this age and time. Its an asset to the hospital to keep such staff members. Good luck to all staff at Riverside Hospital

HEATHER Downe

Red carpet treatment from ambulance to discharge. Fabulous everything. Well not the hospital food of course.

V

Most of the staff I encountered there are kind, patient and willing to help. Overall mostly great people. I would give the hospital a four. I only gave it three stars because my last nurse in OR put me at risk overulling clear safety information I gave her and also violated my privacy, in addition to OR desk staff gossiping about my runny makeup "after surgery"... I know some women are jealous gossips but this doesn't belong in health care neither does the old man that laughed with them and then kept entering my room to try and see for himself. Last thing I needed after waking up in shock from a procedure while on anesthesia, in pain, alone and nauseous. P.S even when you have appointments most of time there, will be spent in waiting rooms.

Al

Nice place with very good service all around. They do not accept emergency, mostly just clinics by appointment.

Jason Berndt

Staff were friendly . Didn't wait long for my appointment. Parking isn't free . Little expensive .

S Rh

Clean, fast, professional.

T.C. Selvin AtaTürk

I have been blessed to have found Dr.Fitzpatrick. She pin points my problems and I get the necessary tests. She is great. Staff always polite and helpful. Parking at times could be tricky, depending on the time of the day. Over all, I'm a happy camper when I'm there.

Tammy Upton

The nurses here were so kind to my father when he was ill.

Jon F

The nurses here were fantastic.

Wendy Antoine

The is place

Lisa Ruttle

They were functioning normally with proper covid procedures and they allowed me to take a caretaker to assist me both physically and mentally

Vivi Wilds

I came in with my husband who was badly injured, in severe pain & could not see well. The guy at the front desk was extremely rude and started yelling at my face when I asked if I could help my husband find a seat. I completely understand rules but seeing older other people being accompanied by their partners while he yelled in my face and even got the attention from the people in the entrance area was not a pleasant experience especially when your husband is in severe pain & needs help. Sorry but this is very poor customer service even for a hospital. I am very disappointed

Youssef Yakoub

Good doctors in fifth floor

Micheline Murray

When for a cat scan, the staff was extremely polite, helpful and professional.

Sal Mukbil

Pay by phone location code 6182 at main entrance

Kacey Morgan

waited 8+ hours to be admitted despite being pregnant and in starvation and dehydrated due to not being able to keep any food or fluids down. my nurse changed four times and they did not communicate to each other what was happening. 7 weeks pregnant with abdominal pain, nausea, and spotting and they just send me home with some anti-nausea meds… only for the pain and spotting to get worse. i also got sent for an x-ray only to find out the x-ray team was not aware of the pregnancy. literally awful awful treatment you feel ignored and just made to feel stupid for literally asking them to do their jobs, but two of my nurses were super nice.

D BadBoy Bélanger

Fast convenient

Narvin Debidin

No emergency Dept here but good service overall. Needs lots of work to parking lot and buildings.

Bay

I was there on Thursday to get surgery done. I received EXCELLENT care, the nurses there are amazing and very friendly. I have NEVER got this amazing treatment from a nurse or doctors, ever.. Keep it up!

Marc Therrien

One of the worst hospitals I've ever been in. Do not go there if you want good customer service.

alastair francis

The blood clinic is awesome, the techs are the best in ottawa in my mind and lines are decent.

Raghed Madi

The best

Chuck MacKillop

Smooth operation. Lots of congenial help available.

Jacen Matthews

Great facility and it's always friendly. Too bad it's underutilized.

GayTrippinStonerFlautist

Was told by my campus GP that he would refer me to the cardiac department of this hospital due to a potential genetic heart condition at just the age of 19. Understandable. Told me to call in a month and ask the status of my referral in case the hospital did not call me first to book my appointment. Understandable. Hospital never called, so I called, and they told me they would call back within a few minutes (so they could go check the database). They never did. I call back and nobody would answer. Eventually they declined my referral due to me not answering the phone and booking an appointment. Had to re-send the referral from the campus GP receptionist. Waited a few weeks, hospital never called, asked the status of my referral, and the whole process REPEATED. I live eight hours away in my home town for the summer, so I'm not able to go in person at the moment. Awesome to know that I may potentially have genetic heart issues and not even receive proper treatment. And I am only allowed to go to this hospital for some reason ??????? Thanks Ottawa Riverside Hospital! Lovin the attitude!

Peyk Tony

good service

Lorrie McEwen

This is a terribly run hospital. My son was left writhing in pain on the floor because they said they didn't have any beds. The parking lot was half empty and the waiting room was almost empty. Someone finally gave him a sheet to lie on, but still on the floor. I was brought in by ambulance for possible heart attack and they completely ignored me. I was there for 3 hours and still not seen by doctor. The waiting room was completely empty. If I ever have a choice, I will never go there again. A terrible waste of time.

Lino Trillo

Always efficient. I salute all nurses and doctors they will do anything to help you get better. Administration and organization score is ????.

Reshad Rahman

Went for an X-ray Friday afternoon. Staff was very courteous, waited 5-10 mins and it was my turn.

Sofia Escobar

they called and asked where i was after i had been checked in and waiting in a gown for an hour and a half. they seemed surprised i was still there and told me a doctor would be right in. 20 minutes later a doctor finally showed up. not impressed

H G.

I waited almost a year for my endicrology appointment. I arrived at 3:15pm. Was interviewed by a student for over an hour with a list of questions she had drafted on a piece of paper. The doctor arrived at 5pm to simply say she saw some tests results i did from October 2018, so I was good to go. I took time off my work and travelled there through the biggest snow storm. Why give me an appointment if she was going to base her decision based on data from 6 months ago? Why She never offered to help look into my existing issues, I was the last person to leave the establishment and she was with me for 5 minutes. I say stick to apple tree, they would show more concern for your health than Riverside. This is my second time where I felt I was only brought in for a student to practice on me. I got zero help.

Illia Chernenko

The parking was Cash Only. I paid $3.50 extra for money withdrawal. If the parking payment equipment does not work the parking should be free and not create extra problems and cost to customers.

Sue Dawes

The very best hospital in Ottawa. It's easy to reach by public transport. It's clean, bright, fast, friendly, cheerful, professional, easy to navigate. Other campuses could learn a lot from the Riverside.

Brogan McIntyre

Fake hospital with no emergency room. Don't move near this hospital to get the feeling that it provides emergency medical care, it doesn't.

Brogan McIntyre

Fake hospital with no emergency room. Don't move near this hospital to get the feeling that it provides emergency medical care, it doesn't.

Edie Van Alstine

I go to this lab monthly and get excellent service every time.

Rozanne Charlebois

Best care ever

Christine Guilbeault

Very clean. Building especially for its age. My two children were born there and that was almost 40 years ago. Staff are respectful and doctor's are patient with their clients. Parking should be free when people are only there for appointments and tests.

Ju Jjj

Insects in hos

bryan van oers

I recently had to take my father to the kidney care centre here, and my experience could not have been any better! Staff were professional, efficient, courteous, and caring. The place is like a well oiled machine, with feelings. Needless to say, I was impressed. With all the negative publicity regarding the health care system in this country/province, the kidney care centre at the riverside campus deserves every accolade it gets!

Rachel Gee

I was told this week the Riverside hospital has a BEDBUG problem. It is from the lockers where staff and some patients were leaving linens. Like some patients who had a ton of apt in the hospital were allowed to use the old staff lockers and now there is a bedbug infestation. I was advised by some employees to put any item I am not wearing in a plastic sealed bag when I am in that building.

Lillian Kruzsely

Dissapointed in the endocrinology unit. Don't make you feel like a valued patient, doctor maybe spends 5 minutes with you if you are lucky... This part of the hospital always incurs delays as the day goes on. Make an appointment at 9:00am, will go in at 9:00am. Your appointment is at 3:00pm? You won't go in until 4:00pm minimum. Depressing.

Anna Laudadio

I had lithotripsy today and the Surgical Daycare Unit at the Riverside was exception, professional, thorough, polite, informative, kind, helpful, and truely kind. Everyone's great bedside manner eased my anxiety. We are truely fortunate to have great Nurses and Doctors.

julius Bangojr

Doctors and nurses on the fifth floor ore very nice. But I had a biopsy on my kidney December 12th. It is not January 18th. Still don't have the full report. It's stressing not knowing what treatment I'll be getting. When I had the procedure, was told around 2 weeks.. I know it was close to Christmas but If your going to do a biopsy on something serious, don't leave the patient hanging. Without an explanation.

susan Anderson

Locked my file without my consent. Refused to give test results to my family doctor who ordered the tests. Worst hospital... worst record keeping... worst patient care EVER!!!

Alice

I’ve usually had great service at this campus of The Ottawa Hospital. I’m am usually there every 3-4 months in the endocrinology unit. Most staff are courteous and efficient but, like every other place, you run into some who are having a bad. Overall, the good/helpful people greatly outweigh the bad. Wait times are comparable to other hospitals in the city. Really easy to get to by transit or bike. As with most buildings in this city it could use some renovation. Not sure why people are complaining about poor service when seeking emergency medical treatment - signs posted at every entrance/exit of the hospital clearly state there is no emergency department at the Riverside Campus and directs people to the General or Civic campus.

Alley Brown

THIS IS WHERE I GO TO SEE MY DIABETIC DR . THE STAFF ARE GREAT .EXTREMELY HELPFUL

Mr. Youssef

Good doctors ,nurses in the fifth flood

M

Rehabilitation Centre is great - their massage therapist (Veronique) is amazing!

Richard Vicente (Rick_Ironheart)

NOT AN EMERGENCY ROOM HOSPITAL! I was turned away when I needed stiches because I didn't know that. Go to the main campus nearby if you need an emergency room.

Quinn Marshall

Dr. Jarmuske performed an awful surgery on me. I go back in for a revision, and he makes a resident do it (did not even ask me if I wanted resident to perform on me). Resident has no idea what he is doing - no communication - leaves me halfway through the procedure only to notify me proper equipment is missing. Resident leaves again, saying nothing. I wait almost 30 minutes before checking in the hallway - no one. I go to find someone and no one is around, so I leave. I leave with surgery site looking even worse than before. Horrible, horrible doctor. If you search him up, he has botched surgeries before. He will surely have his medical license revoked. Awful.

randy moon

The staff is kind and courteous,it’s an awesome hospital

Rudy Hill

Great staff but long wait times.

hhg 301

Help if you ask for it. Friendly staff and a nice little cafeteria just inside the main doors. It's a happening place during the day !

hhg 301

Help if you ask for it. Friendly staff and a nice little cafeteria just inside the main doors. It's a happening place during the day !

Joanna Komorowski

A very professional and kind doctor, courteous staff, perfect timing of the procedure. The only reason I am not rating my experience with 5 stars is my concern regarding a behavior of the nurse that was assigned to me. In a middle of the third wave of COVID-19 pandemic, this nurse, sitting in front of the computer, half a meter or less from my bed, had her nose uncovered. When kindly asked to cover the nose, she said that she has to breathe and will cover it when she turns her head from the computer towards me. After finishing inserting the needle in my vein, the nurse moved to attend to another patient and performed the same procedure without sterilizing her hands. The nurse was nice and polite but in my opinion did not follow the rules and made me feel uneasy about my visit at the hospital.