Reviews of Mackenzie Health (Hospital)

Andrea Ashir

I wish I was able to give this place a negative score. This is not a hospital or a care center, it's a profit making, low quality and unprofessional team of providers. Most nurses hold PRN degree instead of RN. A good number or their lead MDs on general floors are community GPs. They are overworked and undervalued as such no good healthcare worker stays with them for long. My 30 years old sister was here for 2 months during which she received the worse treatment possible! She was misdiagnosed, mistreated, neglected and almost died. They just wanted to get rid of her/us. They proposed palliative care, pushing us to discharge her home without treating her. We had to pull so many strings to transfer her to one of the downtown hospital where she was finally received the proper diagnosis and treatment. She would not be with us had we kept her in Mackenzie! And this was not our only experience with this hospital. We complained to patient advocacy, they never email you only phone calls and to no effect. Unfortunately when you live in Richmond Hill, EMS always brings you here. I am in shock how little our healthcare system value our lives by protecting such horrible centers, ignoring their malpractices and patient complains against them! The saddest part is "our tax money founds such awful place to mistreat us and jeopardize our health/lives. ...please avoid this place at all costs! value your life and drive a little farther to a real CARE Centre..

A Lol

The doctor in the EEG/EMG department stuck needles in me and when she was done she just said, “we couldn’t find anything wrong”. And LEFT ME BLEEDING from 5 diff places where she jabbed me!!! She LEFT THE ROOM! I had to grab my own tissue to stop it before I left the room. These pics were taken when I was in the CAR.

Concerned Parent

Had to take my young child there because of a suspected fracture. I had no idea what to expect as we'd never been there before, but the entire process flowed so smoothly and quickly. All of our nurses/attendants were incredibly patient with my child, who was understandably very nervous and upset. We never had to wait more than a few minutes between being seen. I cannot stress how incredibly accommodating and kind everyone was with us. There was only one doctor (who appeared to be in charge of reading the x-rays and diagnosing the damage) who was a bit cold and abrupt, but he just seemed very busy and focused. He didn't mince words and told us immediately what needed to be done. In particular, the attendant who was tasked with casting my child's leg was amazing. Wish I remembered his name so I could give him a shout-out! He was everything I'd hoped we'd have in a nurse -- kind, understanding, with a sense of humour. He was mindful of and responsive to my child's anxiety, and never forced him to do anything he wasn't comfortable with. I wish we'd gotten more instruction on how to care for the leg after leaving, as I was left a little in the dark and had to google a few things to figure out. Otherwise, it was probably the best experience I could have asked for. So grateful for the speed and the kindness we were shown in what could have been a very messy and traumatic experience.

Nicole Hoang

My dad was admitted to ICU for heart and Covid related lung issues. He has received exceptional care at Mackenzie Health from the doctors, nurses, pharmacist and social worker. I cannot speak highly enough about the cardiologist Dr Chong and lung specialist/respiratologist Dr. Chan, who treated him. Both were extremely competent, professional and caring. They went way beyond what was required in finding treatments to help my dad and communicated with me with compassion on an ongoing basis. Thank you to all the staff there!

Oleh Boyko

Right now I am here, doing tests. It is clean , comfortable, bright and helpful. My tests require me stay a few days. It's amazing, the staff from cleaners to doctors and all in between put their own lives on the line to come to work every day and give it their all. The nurses especially work hard, during this pandemic. They work double shifts and always ready to help. But, citizens, what is happening? You must listen to instructions from our leader, scientists and doctors. SURE we live in a free and free speech country. Personally I would like to continue. Our current Prime Minister 's father in the late 60's invoked martial law, during the FLQ crisis. It's not fun having to pass military check points. Wear your masks when out and don't leave your bubbles. MacKenzie Health is at capacity, as is every hospital in Canada. Get your vaccine ASAP , here they can't stress it enough. Then very soon we will beat this Covid and it's variables. Everyone who works here could use a break. Then once Canada beats this, these workers are ready to go to much less fortunate countries and help the world become healthy. The dedication I see here is unbelievable. I was sceptical too about the vaccine, not anymore. As soon as I can I will get it. So if you don't want military in the streets. Do what you need to do. Then Canada will be first. This hospital is proof as are all our hospitals. Don't think about your little discomforts now, think about our future generations children. Be careful and stay safe.

Melisa Pizzolato

Had a fantastic experience at the Covid assessment centre on Thursday, august 26th in the evening. Such amazing staff working the floor—very friendly!! Thank you for making such an unpleasant experience pleasant!

Faranak Hariri

I am actually trapped here, 48 hours of allocating no bed to me, giving me no hygiene products, having no room to clean myself. This is going to be a torture more the disease I am admitted for. There is no specific timing that they give me. My treatment hasn’t been started yet, I didn’t get to see the hematologist I was promised. Although York Region public health contacted me to let me know that my Covid-19 has officially ended and I am longer transmit the disease to others, here they insist that I have COVID so they don’t let my husband come visit me. This doesn’t help neither me nor my worried husband. I had nowhere to let my voice heard so I used this platform.

Raheel Ansari

The Good: 5/5 Stars for the breakfast menu. 5/5 Stars for the Pediatricians at this hospital Mother and Baby area on the 5th floor are very caring and hospitable. The Bad: Came for my wife's Scheduled Baby Delivery. Waited 9 hours and 15 minutes to see a doctor. 1 nurse came by just to check heartbeat and ask simple questions. Update: Doctor just came and told us that we wasted our day waiting here. My wife should have received the gel application and been sent home. The doctor said that there must have been a miscommunication between the nurse and doctor.

Joseph Garisto

I was at the hospital for a procedure andI found all the preparation before the date and on the day of the procedure to be of very professional level. The Doctor took the time to review all my history and the nurses were beyond extra to look after all my needs and keep me informed and comfotable at all times to the very end. Congratulations to all your professionals.... Glad we have such a great place in our FRegion.

Michael Tsang

Surprised that the system for checking in patients as well as status of patients was quite modern here. Friendly staff and the tech used here made the long wait times more bearable. Seeing the status of a loved one helped to make the time go by faster and knowing that they were actually moving through the process was comforting. Hopefully this system is or will be deployed across more hospitals in Canada. Overall a good experience. Would hate to think what the wait times would be without the technology.

Janani Chandramouli

It is very unfortunate that I have to put out another 1-star review for this garbage of a hospital. After been taken to the ER twice, I was basically put in this cold, dingy room, where no staff would be able to attend to me. They were extremely rude and intimidating whenever I asked for something and were least helpful. It probably isn't appropriate to be treating someone who is in a crisis like a prisoner. I've also been getting multiple calls during odd hours to pay my ambulance fees. The only positive thing about this hospital is the emergency doctor and psychiatrist being kind enough to understand my problems. That star is literally just for them or I would really be giving this hospital zero stars. God forbid, if I am in a crisis ever again, I would definitely be going to Markham or Toronto. Not you guys anymore.

Kennedy Decker

I wish I could put 0 stars. Mackenzie Health is the worst hospital I have ever come across in my life, the absolute disregard for the basic level of care is disgusting.

Gidget Torpio

Today for the first time i became emergency patient due to minor injury. I am scared to go to hospital but i thank major Mackenzie Hospital emergency for my visit is not at all i am expecting. All staff are friendly and helpful. I went at around 4 pm on july 22, starting from the guard who helps us lower the machine for number, to the triage, registration, minor injury to the xray and to Dr. Paul and assistant that pushed my wheelchair back to my daughter. To you all Big Thank you. May God bless and protect you all.

Bella Vega

Honestly the best attention I’ve had in my life ????. I understand that there are lots of people going for different reasons, but everyone from triage to the wonderful nurses from the paediatric area where very kind , I had to be hospitalized because of a malpractice done and had a second appendectomy (never thought I had a part of it inside ????????‍♀️ )thank god I went there, it did take a while for me to get the results from the tests that where done but it was worth it. They saved my life!!! And I will forever be grateful ????. Thank you to all the doctors and nurses of this hospital.

Kaya Tran

I would like to take this opportunity to say THANK YOU to all the wonderful nurses and doctors and paramedic Mackenzie Health for taking care of me for 11.5 hours. This is my 6th times called 911 and those 6 times paramedics staff are very helpful and wonderful and have conversation and hearing my gallstones attacked stories. Today my gallstones attacked was so random that I have to go to emergency department as unusually. And 3mg morphine doesn't help much so doctor decided they will send me to specialist in hospital for surgery instead of specialist doctor that took forever for appointment to see him. I am thankful for wonderful doctors and nurses for helping pushing me in wheelchair, crying over how much gallstones attacked pain and gallbladder surgery. I wouldn't say will be my last time coming into #mackenziehealth. Since today, I had surgery for gallstones/gallbladder removed, meaning my pain won't go away for few days so I might come back again. Once again, thank you for doctors and nurses and all the staff at #mackenziehealth for taking care of me, for understanding, feel my pain and being very PATIENCE with me. I am official got my gallstones/gallbladder surgery. I don't have to worry about in the middle, daylight or evening for random attacks again.!

Amy Cheung

PCR test at Mackenzie Health's Covid Assessment Centre was fast, efficient and reliable. We were in and out in less than 10 minutes. Booking appointments were a little challenging due to high demand, but the MyChart app was easy to use. The call centre operator was also helpful with resolving our concerns.

*V *

So unprofessional. I have an appointment coming up soon and I just called them to check when my appointment was since I had forgotten the exact date and the person who picked up the phone said "okay please hold" and ended up giving me the "sorry our office is now closed" automated message... like if its actually closed (which it's not) at least tell me to call back another time? Why waste my time and tell me to hold when you know you won't get back to me

george feratsakos

Beware of this hospital. Specifically if you dont have insurance.they will charge you for Services you never received.i went for a simple question for my mother that her hand was broken and they send me a bill stating that my mother was treated in a room and the doctor examined her.they are all liars and with disrespectful ways they are trying to get money from patients on need.i was never informed about any charges and never signed anything,even though they wrote so many lies in the report And threatened me that if I dont pay it will affect my credit score!!! Stay away...

Mehdi Hamedani

I waited more than 3 hours in Emergency room after check in the hospital at 11 pm to see a doctor. When I asked an associate nurse around 2 AM to let me know if a doctor will show up, he said it is not clear and it is up to you to stay or leave the hospital. I truly can’t believe that he told me this. After 3.5 hours a doctor showed up but he only spent 1 minute for us and said that he is very busy and should take care of other patients. I noticed that there is only one doctor that night in the emergency room with lots of patients. I appreciate all efforts of the doctors, nurses and other staff but I think Mackenzie Health must have more than one doctor in the emergency department for night shifts and should improve quality of health care services.

Mahi dibajil

I was hospitalized for three days and I can say that it has many good doctors and nurses. This hospital is 100 times better than Newmarket Hospital. I was only hospitalized in Newmarket for the one night and that night was very difficult for me...Their behavior was awful. I did everything I could to not be hospitalized any more even I was not feeling well. But Major Mackenzie Hospital treated me the best in those three nights, and the nurse at all times, with their good manners, was ready to meet your needs. I wish the best for this hospital and its personnel's.

Jérémie Saunier

I went to this hospital for a chest pain. My first experience in Canada for hospital. Staff was great and after the results all is good. Staff was great from the beginning to the end and they check you one last time before you leave. I had blood test, X-ray, ECG, everything done in 2.30 hours.

art lo

They had miscommunication with the doctor and I had to suffer for months to get proper MRIs and once they did, the radiologists said I got no problem, so I went to the other radiologists and they told me they didn't take the MRI properly so I had to take another one which took another month.

Jords Siciliano

The ER nurse was terrible. She was running from patient to patient barely doing her job like a chicken with its head cut off. The ER doctor told me that I would have to get an ultra sound just to be sure that it was my appendix. The guy who did my ultra sound was great, but apparently the shots weren't good enough. Back to the ER where I was told I needed a cat scan. After the cat scan, they confirmed it was my appendix and they I would need surgery. The doctor told me they would give me some antibiotics and that I would get surgery by 6:30AM the next day. They even told me that there was a good chance they would rupture. WHAT? And I have to wait? The headless nurse came to give me the antibiotics but got distracted and I had to remind her to do it several times before she finally did. They told me I would be waiting in the ER till a room was ready. It was almost 1AM at this point and I was exhausted and starving and dehydrated because I was told I couldn't eat or drink. They put me on a stretcher in the hallway to sleep all night. Headless nurse told me that I wouldn't be admitted for surgery until I had a room. I forced myself up and went to complain to some other nurses who laughed at me and told me I was hallucinating due to morphine. I tried to tell them that's what the ER nurse told me but they didn't care. So I went back to my corner and cried. Another nurse approached me and said there was no documentation to prove that the ER doctor told my family and I that I would be having surgery by then. I was finally admitted into a room where I had to wait until 4PM before I had surgery. When I woke up from surgery, I was in massive amounts of pain and I was not given a Popsicle/freezie like I was given in other hospitals. I was told having anything would make me sick. I was dehydrated because they had barely given me any fluids through my IV (I had only been through two bags in two whole days) and I hadn't had anything to drink since 11:30AM the day before. My recovery period after surgery, wasn't too awful and the doctors who did my surgery were okay. Everything else was a terrible experience.

Mary Grace Tatangelo

Wednesday, October 20th, I met with my orthopaedic surgeon for my follow-up appointment, my stitches were remove and I was fitted for a fibreglass cast, ANOTHER GREAT EXPERIENCE at Mackenzie Health…. 2 for 2!!! The passion for their jobs fuels the positive energy to patients, I love it!! Unfortunately I don’t recall the gentlemen’s name that fitted my cast, He had me in stitches, no pun intended. His personality and humour was on point. Jessica the nurse that removed my stitches has hands of gold. I didn’t feel a tug or a pinch, she was comforting and truly one of a kind. Looking forward to seeing them all on the 17th when my cast is removed!!

Anna P.

Thank you Mackenzie Health for taking good care of my mother for the past three years. She’s currently in remission for breast cancer. The staff here are super helpful, there was a period of time during COVID that the patient cannot bring a plus one. I usually translate for my mom as she doesn’t speak English so that worried us a bit. After the staff were made aware, they found a volunteer that specifically spoke her language. I really appreciate the effort as my mom tends to get anxious during body scans and doctor appointments. The hospital is extremely clean and there are colour-coordinated stickers everywhere to guide you to the correct department. It’s almost impossible to get lost because everything is so easy to understand/follow. Today’s appointment was a breeze, my mom had two appointments and the two nurses who brought us in were quick on their feet. 40 minutes tops and we were done! They didn’t want us to linger in the hospital too long which I totally understand given the pandemic situation.

cactus jamey

They misdiagnosed my father for 4 months. They treated him for a stroke even though there was obviously much more wrong with him. Once they realized they messed up they asked us to leave and go to a different hospital. We went to Toronto Western where they were able to properly diagnose my father immediately. Unfortunately, it was too late as this point as Mackenzie had treated him for the wrong thing. He died shortly afterwards. While at Mackenzie, Dr Berger was incredibly rude to my family. When we asked him to please consider running more tests on my father he yelled at us. During our 4 months at Mackenzie Dr Berger took two vacations. Once while he was on his first of 2 vacation we were able to get his replacement doctor to agree to do anther MRI on my father. This doctor was certain that there was something lese wrong with my father. It was set to take place on a Monday morning. However, Dr Berger returned on that same day and canceled the MRI minutes before it was dude to happen. He also insisted on an apology for going behind his back and questioning his diagnosis. That MRI would have revealed the true diagnosis of my father, and potentially could have added months, if not years to his life. However, it would be two more months before neurologist who happened to come across my fathers file chose to do an MRI and determine that there was no stroke. At this point Dr Berger asked us to leave the hospital and seek help somewhere else. Toronto Western diagnosed him with PML. At this point in time it was too late to treat him in an effort to slow down this brutal brain disease. They insisted that if he had been properly diagnose even 2 months earlier we could have slowed does the disease.

Atty Za

This hospital needs some renovations and construction. Inside is not that clean and needs more staff because you should wait for long time to see the doctor and it's not really good when you don't feel well.

Bijan H.

I had a medical test in this hospital on July 17, 2021 and I really expressed of the care and attention that staff provided to me. Special thanks to Ms Soheila Azadandish for her excellent care and attention to me and other patients.

Kunal Bhandari

My experience with Mackenzie health was good. All nurses in cardiology section were good and respectful. Dr. Ashish Patel is gem of a person. You can trust him fully for right decisions in cardiology. I am thankful to Mackenzie health for helping me to recover speedy.

Cihat Ozturk

Pregnant? Never ever deliver your baby at this hospital. Do not even come closer here. We had our second baby at this hospital and from A to Z, everything is awful and unprofessional. Cleanness, nurses (except two nice ladies), service, rooms,hospitality.. You can't find any of these in this hospital. I ask a question to the nurse, the answer is "you don't have it, you didn't bring it". 1 star is even too much for here. They say because of the Covid-19 situation, visitor can't go in the hallway, but you have to walk through hallway for the visitor restrooms. They put 4 moms, their visitors and the babies = 12 lives in ONE room and talk about safety. 4 moms use a single washroom in the room and talk about pandemic. Embarrassing.

S W

I had very bad experience back to May, 2020. I had extremely all body pain and heart problem called 911 went there. And I was not able to walk without walker. They kept me in emergency for two days. The same day night no food no water. All day no one came to see me based on emergency doctor’s request. When I asked for food at late night an Asian nurse brought me a cup of apple juice only. I asked for help to go to washroom. She put a portable toilet for me. However I was not able to walk to the toilet. I asked for help. She said to me rudely why I was not able to walk. Then she threw me a diaper on my bed saying use this so that you don’t bother others at night. I was not able to put it on by myself at all. Good thing is next morning a nurse called Jennifer is on shift helped me a lot and encouraged me to be strong. I really did not get any help from this hospital except Jen. I would say do not go to this hospital if you have other choices

marcos martins

Horrible service. One doctor all evening, tons of nurses standing around doing nothing, student doctors that just waste time, medical equipment all over waiting area where everyone and anyone can touch, dirty and cluttered. Waiting room has nowhere to sit. Doctor and triage nurse are great and 5 star... But this hospital needs a better system in place

Vaitheeswaran Ramaswamy

Very pleasantly surprised at all the upgrades in Urology Clinic at the Hospital. Operations are streamlined and efficient. Very little wait time and the entire experience was simply awesome. Staff and the Doctor were nice, courteous, and professional as always. Thanks a lot

MARIAM AMIRI

I asked from a join group of woman in social media for a recommendation for a great hospital to deliver my baby ? You know what all those comments are negative about this hospital which very sad ???? I wanted to go there now I have to change my hospital

Martha Rebelo

This is my go to hospital. I was there last, 3 weeks ago, and I thought I was going to be there all day, with COVID and after holiday rush…but I was in and out in 3h with my antibiotics. They were quick and efficient. They are amazing at what they do. Doctors and nurses are great. I haven’t had a bad experience here. I’ve come for broken bones, UTI’s, etc. and I’m so happy that I have this hospital, relatively close to me…Thank you to the entire team at Mackenzie a health for the hard work the do.

Ann

Had to come to the ER after getting my 1st covid dose at Cortellucci. Nurses are short staffed unfortunately. Most are tired and rude. Waited over 6h when I could have went home and regained some much needed energy after getting vaccinated. First and last time at this hospital.

Farnaawz Kh

My mom has been going through pain for more than a year now. AND YET THEY HAVEN’T FIGURED OUT what is wrong, they keep doing ultrasounds and make her wait 8 hours no exaggeration with no doctor and every-time they have the same answer that they don’t know what’s wrong.

Hedi Aghlara

I was admitted to the hospital through ER for COVID-19/ Bacterial Pneumonia. The services that I receive from the COVID ICU team was great. All of the staffs were amazingly caring, so sweet & brave. working 12 hour shifts daily. Putting their own life in danger to save others. Totally changed my perspective on this hospital. God Bless them all. Appreciate every one of them. Wish the all the best and STAY SAFE. ????????????????????????

Aashiqui

If I had the option of giving this hospital zero I would of give. The doctors and nurses are super racist and they don't help you at all. They don't accept any blood result from family doctor and stuff. The doctor in ER literally told me that the family doctor's word does not worth. After being in the ER for 6 hours the doctor in ER didn't check me even though I was bleeding and he kicked us out of the ER with baby. The worst hospital with the worst staff. ????????????????????????????????????

Mary Aletto

Wasn’t sure what to expect. My son had day surgery. We arrived and it was busy. We were seen right away. We had communications with 4 different staff members, one of them being the anaesthesiologist. They were ALL helpful, professional and friendly. Honestly shocked at how effective and efficient it all was. Not to mention he went in earlier for surgery. Great hospital ! Great staff !

izabela ghi

the worst hospital ever! waiting for 3.5 hour to get a covid test! the electronic system went down and now they do everything with pen and paper! total chaos! if could give them 0 stars, I would !

fla1124

Everyone here was so great. I am so thankful to all the nurses and doctors that assisted my dad this week. I didn't get everyone's names but the last nurse that I met, Fatima (apologies if the spelling is incorrect) reassured me that I could go home and leave my dad in their good care. She even gave me the hospitals phone number and told me I can call whenever I wanted. She was fantastic. Also the nurses in the emergency triage were great. They were so quick and friendly! We have never been to the emergency room before and were a bit scared to be there to be honest but everyone made this experience a positive one. Thanks for saving my dad's life. Really glad my parents live near this exceptional hospital.

Eugene Abramov

I visited the ER for a second time this year to have my health concerns checked out. The quality of service I received was top notch - fast and thorough. All staff where well trained and well organized. I have lived in the area for over 20 years and this hospital has really transformed itself from mediocre to being top notch. My prior ER visit in June of 2020 for an emergency procedure was equally good. Please keep up the good work! Thank you to all the front-line medical staff in these trying times

Margarita Bern

Quick intake. The ultrasound test was done within 1 hour and the results were available within an hour. Pretty quick turnaround time and a very professional service.

Kian S

I had a very positive experience in the ER not long ago, in all my visits to the hospital in the past I always came home feeling much better. Sometimes the process takes a bit of time but it’s totally understandable. I would like to thank all the hospital staff or volunteers for their hark and diligent work, it must be very difficult especially during this pandemic.

beh shrz

It is not like a hospital, they make sure you will die or become disable. Please do not take your loved one or yourself there. And it seems there is no government or higher authority monitors or audits them for low quality of care.

Sandra Millar

I am now doing dialysis(kidneys) from home every night for 9 hours. Thank you, to the dialysis department, in particular Margaret my PD Nurse & Dr. Dunn my Kidney Doctor for being there every step of the way.

Phoebe Wong

My grandma was put into this hospital due to a severe stroke a couple months ago. Staff were very rude and weren't cooperating, except for one nurse that helped my family. I recall her name was Irene or Iris or something along the lines of that. She had black hair and I think she was Asian? But other nurses that took care of my grandma were very rude. When my grandma passed away, they were also very rude and rushing us to take her body.

Perry Wang

Thank you so much for the Doctor's quick, clean and professional treatment on my thumb's large cut. Also got tetanus vaccine as well. Feel very grateful！

Tomer Berman

This is the worst place in the world. I have not been to many emergency rooms to compare but this was awful. Clearly they're understaffed waiting around for 5 hours with 6 month old with a 104 degree fever. It's shameful and embarrassing. What are we even doing here now? Waiting around to contract covid? Do yourself a favor if you can get to any other emergency room do it. This place is a nightmare dystopia.

Aria Khosravi

Horrible ER department that does not care about patients. Dr. Paul Perlon is a disgrace to the medical practice. Only cares about sending people home so they don't have to deal with you. Be ashamed of yourselves, especially Dr Perlon. Go to North York General instead, much better hospital with doctors and nurses who care and treat patients with compassion and empathy.

John Martin

Been dealing with the same abdominal issue for three years and all they can do here is give you more pills. Their head of surgery picks and chooses who he will work on. So if you're a smoker go somewhere else as they won't help you here.

Liz T

Went to this hospital for preterm labour that ended in a cesarean. What a phenomenal team of workers!! We were absolutely blown away by the support and care we received. They worked beside my midwife team with ease and cooperation. We met a lot of people, from many fields, and each person made a difference. Complete strangers helping me physically, mentally and emotionally in a lot of uncomfortable situations. I was beyond thankful. Each Nurse and Doctor made me feel like I had family beside me. The encouraging words, a kind touch or a laugh went a long way. They took the time to listen, explain and make me as comfortable as possible. Even the food was good which made the experience even better. Yes this hospital is old and not everything worked but we just went with it and tried to be understanding. The nurses did their best to help with certain important fixes and handled it all extremely well by staying positive and smiling. Dr. Gryn and his team in the NICU were amazing. Nurses like Melissa and Nilo really took the time to answer my questions and really care about the health and well being of our daughter. Regular communication and updates took place between us even after we left the hospital. Huge thank you to everyone that impacted the birth of our beautiful daughter.

Michele Wilson

I had surgery at Mackenzie Health in November. From the pre-surgery appointments to finding parking the day of to entering the facility and the getting registered to the surgery up to post surgery the care was amazing. The doctors, nurses, technicians to the volunteers were top notch. All were caring, informative, professional and all together a strong organized team of people. I highly recommend Mackenzie Health and their superb staff.

Saqlain Banatwala

Semi- private room has no BED for the 2nd person. only 1 bed for the patient. If the partner is staying overnight he/she has to sleep on the chair or NOT sleep at all. There is no place for the person to Shower which is ridiculous. Only the patient is allowed to go shower. There was no private room available at first. On the 3rd day, we were transferred to the private room. The shower was NOT working (surprise surprise). The room was much smaller than the semi private. The after care is very bad. Some nurses are rude and arrogant. On the 3rd day we were told we would be discharged but to our surprise , we were told the blood results will come the next day and hence you will have to stay 1 more night. The next day around Noon we were fed-up and when asked about the results we were told the blood results NEVER came (because it takes 48 hours for it) - we were told 24 hours. Had to stay an extra night for NO reason resulting in extra charges. Will NOT recommend this hospital due to the poor after care and no regard for the patient.

Leah G

The doctors and nurses were so helpful, friendly and efficient. This review is not about the care I received from doctors or nurses as they were all wonderful - however the covid protocols seem to be non existent. Starting with the security in the emergency (one guard had their mask around their chin the entire time I was there - getting up and opening the doors and talking to others ) to half the patients not wearing masks correctly- to being crammed into a waiting room with 0 social distancing and sanitizing being done. Chairs were so close and they were literally all full. I was surprised they let emergency room patients have family or friends waiting with them - that is just creating more crowding! Is this hospital unaware of the rampant variant right now? I feel extremely uneasy about having been in this environment. I know everyone is overwhelmed with Covid, and I know everyone working at the hospital is just doing their best - but a hospital is not somewhere you should feel so unsafe.

Nazima Khan

Mackenzie Health palliative care provided my mother Amina Khan with the best palliative care I could have ever expected. My mother was admitted on March 18th 2021 in an emergency case and was secured a room that she used to refer to as “a VIP room”. She loved each and every staff member from Miriam who was working when my mom passed away on April 4th to Gerard who made my mother laugh like she was a child all over again. Unfortunately I don’t remember the names of some of the other nurses who were exquisite in their care. The social worker Sandra and Dr Farah Khan went out of their way to make my mother comfortable and provided all the necessary care she needed not to mention keeping me informed and up to speed with everything that went on in my mothers days at the hospital. She passed away peacefully on the night of April 4th at 11:23 pm and I was informed in a timely manner. I was 5 min too late when she passed however my aunt was by her side and was given the necessary space and time to complete her prayers for my mother. I have delivered all 3 children at this hospital and my mother had also received chemotherapy with Dr Khanna here. I will forever be grateful for Mackenzie Health hospital and for their outstanding work. Thank you from the bottom of my heart and on behalf of the rest of my family and friends.

Lydia H

Had a horrible experience at the ER the other day. The nurse who came to check up on me before the doctor was incredibly rude and disrespectful. My family physician has told me to see the ER. However, the nurse yelled at me repeatedly, invalidating the symptoms I was feeling. I was in tears when the doctor finally came in. I understand that the ER is a stressful place and I appreciate all of our front line workers - but there was no need to make someone feel invalid about the pain they were in. That was absolutely necessary. Why would a reasonable person go to the hospital during the pandemic if it wasn't for a good reason?

Rose G

Staff were extremely aggressive with my 90 year old grandmother. They repeatedly put her in positions that caused her pain even after we both voiced our concerns. My issue is - if they treat patients like that while others are watching how do they treat them when no one is there?? Disgraceful. Seniors deserve dignity and respect and those 2 orderlies showed none.

Sreehari Pulikodan

I visited Mackenzie Health at 11pm on 24th November with my wife who was in labor pain. The staff at ED provided a wheel chair for my wife even before starting to talk and directed us to maternity department after Covid screening. The nurse put us in triage and within minutes the doctor attended my wife. Everyone was so amazing that 6 hours of labor pain and delivery passed like a glimpse. The paediatrician and RT were there when my son was born and they patiently replied to my questions and politely explained about my sons health. The anesthesiologist was with us throughout ensuring that my wife don’t get much pain. I would like to thank all the Doctors, Nurses and staff in the hospital for getting us through what would have been a stressful time of our life. I wish all the staff and Mackenzie health all the best and please continue the great work. You have amazed me by the way you work. Thanks a lot.

diane dorn

My 94 year old mother was recently treated both in emerg and on the floor and received sterling care. Could not have asked for more. A big thanks to all the staff.

Roger Solp

Worst hospital I’ve ever been to, doctors mis-diagnose patients and don’t care about them, you will wait here for 6 hrs + in emergency, and you will only meet your doctor for literally one minute. If you experience the same I suggest you file a complaint with the College of Physicians and Surgeons of Ontario.

Danielle VanDette

My uncle passed away in Palliative Care this past week. I must say that the lack of compassion and empathy from the doctor and nurses at the time of our loved ones passing were unlike anything I've ever seen. It was horrific to be honest. The Russian nurse, not sure of her name, was argumentative at the time of his death in explaining his passing and even went to point out that "she was russian so she knows everything". Which I found to be in bad taste. The doctor whom arrived just came in and nonchalantly nodded her her head and say yup he's gone and his bad choices put him here. We left there feeling hurt and wonder where the care and compassion was at this time of grief. Not only to us family members, but to my deceased family member. We saw the chaplain after leaving the room and she didnt have much to say either. No profound words of loss communicated or even a prayer with the family. Hard to counsel any family when you are not there. If you want anything from this Palliative Care Ward, you pretty much have to ask for it yourself, otherwise, it is not offered to you. Do not leave the last days of your loved ones life in this Hospital in Palliative Care. If I could give negative stars I would gladly do so.

Suzanne Marshall

I would like to share with you an amazing experience I had at the Mackenzie Health Hospital. My daughter is almost 8 months pregnant in Australia and I have not seen her for almost two years since this pandemic started. Samantha wanted to fly home for 10 days the flight was booked however she was unable to secure insurance, and I can’t explain how devastated she was (probably hormones lol). At any rate I decided I would fly to her as Australia just opened up their boarders to parents of residents of Australia. I booked my flight had everything ready to go and the Australian government wanted proof that I was her mother. Well this was a challenge as I am leaving in a couple of weeks. I reached out to Mackenzie Health where she was born 28 years ago and had the pleasure of dealing with Simi, oh my goodness she went above and beyond! She was kind, professional and showed empathy to my situation. Simi explained that records were only kept for ten years but she did have access to older records (microfiche) that might give me what was required. A day later Simi called me with the information I required and I drove directly to the hospital and picked up my required documents. I understand the pressure and stress on all our employees during this pandemic and it is very difficult to find associates who can still provide exceptional customer service. Simi provided excellent customer service and I wanted her recognized for her efforts.

Christina Argyris

They do all tests imaginable and get results. Staff is great. They work hard. It's clean and professional. I drive from midtown Toronto to Richmond Hill and it is well worth it. I am hooked for life! They are a one stop place to go and they do not miss a step in the diagnosis as I feel they check for anything and everything!!!

Grazyna Khader

Had a minor procedure on August 09, 2021. Timing was exactly as they said it would be. The nurses and assisting staff were very friendly and helpful. Both doctors took time to explain everything to me and were very caring. Overall, I was very impressed with the treatment I received.

Richard Tang

I’m going to start by saying that I respect all healthcare workers. My mother was a nurse and my grandma was a doctor. The experience I had at Mackenzie Health is shared based on my personal experience with specific people, it is not a criticism of the entire healthcare staff. In conclusion, don’t go to this hospital if you have any choice. I went to the ER at 8AM for a severe pain I. The abdominal area. I have a history of gall bladder slush and I’m 90% sure it is the same problem. When I arrived in pain and sweat, barely walking, I had to wait 30 min in triage while 2 nurses at the registration were chatting. When I was asking if they could help me, both of them said just sit and wait. I couldn’t sit straight and I was leaning against the wall to ease the pain, they occasionally yelled out, sir just sit. After registration, I waited at least 1 hour before I could go in for a nurse to ask me what’s going on. The treatment room was 30% occupied at the time. Once I’m in the treatment area, a nurse trying to sit up the IV failed twice. I asked for someone else to do it and it worked on the first try. I can safely conclude that it was the lack of experience on the first nurse. After they took my blood and urine, I waited an hour before they showed up to ask for my blood sample again due to machine failure or something. Without explaining it, they asked to poke me at a different area to draw the blood while the IV is perfectly working. I said ok and the male nurse/doctor poked me 3 more times and failed. I was very frustrated and suggested just take the blood from the established IV. He did and then it worked. 20 mins later, someone asked me to give urine sample again. And then asked me for another blood sample. I asked why. He just simple said. I don’t know. Just do it. Let’s go. After I’m done getting my sample again, I was sitting in the treatment and saw a senior went up to the nurse desk and ask what’s going on, it’s been a few hours. The nurse refused to talk to him and just said go back and wait. He wanted to speak with someone, so he asked anyone I can talk to, I want to leave. The nurse said don’t raise your voice and then they started arguing. The tone was extremely condescending and the senior didn’t speak much English. Moments later, the security came and asked to see his phone and ask him to sit and not move. It made me extremely uncomfortable when the nurse called the security and basically forced him to give up treatment and leave. I went up to the nurse desk and asked how much longer I have to wait, she said she doesn’t know. She doesn’t know who’s my doctor and 5 hours wait is not so bad. I asked her to find out so I can leave because my pain is gone before they gave me any pain killer. It’s been too long. She never got back to me and until I saw my doctor and requested him to look into my file, that’s when I was discharged. While preparing discharge paper, the nurse took my BP and got distracted and forgot to remove my IV. I told her to focus and finish my part before moving on to someone else, she told me that’s not my business. I can clearly see that she was unorganized, tabbing on different screens for another patient because someone asked her while she was taking my BP. It was a simple task to take BP, remove IV but it took her more than 20 min to discharge me, not mentioning she forgot to take out all of my sticker for ECG. My painful experience with the bedside manner of the nurses and their tone of voice was reflected in many other patients. It’s truly disgusting how they feel so condescending to vulnerable people and abuse their status as health care worker. I’m more offended by their treatment of the senior than the lack of skill and management. The latter can be trained, but compassion and respect is hard to train.

Nelson Tran

Got my covid test here. How everything transpired was very well set up and simple. Did not wait no more then 15min in line. And in and out the test room in less than 12 min I’d say. Results came back in less than 24 hours also.

Jean McCann

Had a procedure on July 30, 2021 and I felt the whole experience was well done. Timing was exactly as they said it would be, not much waiting. The nurse that did the prep was very friendly and helped to put me at ease. The doctor took time to explain everything to me and was very caring. After procedure and waiting to see doctor, I was extremely cold and the attending nurse wasted no time to get me a warmed blanket. Overall, I was very impressed with the treatment I received.

Salwan S

My mom passed away in May at the palliative unit. When she passed the Nurse Rita came and said she was not sure if she passed or not. Did not listen to her heart Beats. Later we knew it was over. The nurse did not even say sorry to us or showed any empathy. She gave the funeral home people hard time by not providing them the info they needed that night. It was not a good experience. Nothing good to say about the nurses in that night shift.

Steve Jaro Martinez

I had very strong palpitations that I get from anxiety but I decided to come get checked at the hospital to make sure there were no underlying conditions with my health in case I had any heart issues or other health issues. The nurse who treated me began to ask me what my issue was and I explained that I had a history of anxiety but the palpitations I’ve been feeling have been strong to the point where it was concerning. She then began to berate me with questions that are unnecessary asking why didn’t I come to the hospital the first day I felt it why did I decide to wait a few days to come till today, why did I decide not to come to tomorrow. She asked these questions consecutively without giving me a chance to speak elevating my anxiety to a higher level before I arrived at the hospital. If you’re a health care professional you should understand how to ask questions without stressing out the patient and making them feel safe as you treat them but instead I was verbally assaulted with multiple questions at once. After being treated I watched everyone get discharged and I’m sitting in the waiting room thinking maybe they want to monitor me more to make sure I’m fine, I grew impatient and asked why I’m waiting and they tell me they forgot to discharge me. The lack of organization and professionalism at this hospital is concerning and they need to reflect on their procedures.

Saeid Tabibi

I wished I could give you unlimited negetive points, You ruined my life with your wrong decisions also your late appointments, I should do the surgery now for no reason only because of your multiple mistakes, I never forgive you, In the mainor clinic doctors do whatever their nurses recommend. I am so sorry for city of Richmond hill with this awful hospital. I recommend people if you have to come to this hospital after a day go and check all they did in an other hospital and never trust them. They dislocated my bone with their so-called doctors.

James gard

I was recently in a very serious car accident which left me very disoriented. The staff nurses, and doctors were amazing, keeping me informed keeping me reassured, I didn't go more then 10 to 15 minutes before being reassed. I didn't have to advocate for myself they did it for me. To the doctors, nurses and all staff involved thank you from the bottom of my heart.

Samuel Freedman

Thank you to the Doctors and Nurses of Mackenzie Health, for the amazing care I received, whilst staying in the Hospital recently... The dedication to their jobs is outstanding... I have to also say that the food was really good, always delivered with a smile... thanks again

Isabel Manery

I had a surgery at the Mackenzie Health hospital in early October. As part of the process an intubation tube was inserted into my mouth. I was asleep for the entire procedure. When I woke up I discovered I had a broken front tooth . This trauma to my mouth occurred during the anaesthetization. My upper gum was swelling and another tooth beside the broken one was fractured. While I was recovering, two doctors and a nurse approached me and apologized for the incident. Because I was in recovery I didn't get a chance to take it more seriously. I contacted the hospital after I came home and wanted to talk to the doctor. It took a long time for him to respond to me through the patient relation department. His first response was he had no idea what happened and indicated I was fine when I left the surgery room. Later on I noticed in my chart he documented I had signed a waiver regarding injury to temporary crowns and dentures. I didn't think the waiver applied to my dental work. Following that I went to my dentist who outlined a lengthy, extensive, and expensive procedure to repair my teeth. When I looked at the official hospital report, it was stated by a nurse that I had told her my tooth was broken and that the doctor was contacted, but nothing more. This hospital didn’t want to take any responsibility and the doctor lied on the report about me not telling them I had a loose tooth. My teeth were fine before the surgery as recent dental x-rays would indicate. The doctor suggested that either my teeth were damaged prior to surgery (nothing mentioned in the report) or somehow my teeth were damaged in the recovery room. This terrible incident bought me huge negative impact on my recovery and my self esteem and daily life. I can't eat properly, I don't want to see people, I'm embarrassed to even smile at my son. I don't want to return to work as I don't wish to have anyone see my mouth. I only want the hospital, specifically the doctor to acknowledge that it was their fault that my teeth got broken. And I would like them to pay for the dental work, as it is very expensive and will only be covered by my insurance after the entire procedure is complete.

Ali Raza

Disgrace of a hospital. We took my father to emergency retaining water in the lungs and legs and instead of trying to solve the situation they drained him at a rate that dropped his proteins (potassium and sodium) to deadly levels. These proteins are needed for heart health. And after 3 days he was discharged super weak and feeble. Offcourse the next day he started to fill up with liquid again as they did not get to the root of the problem, and just thru medication at it. I do not blame the nursing as it was phenomenal but the doctors are bottom rung. Theres a famous saying that people use "come to my doctor hes the best", which leads to the question, where are the doctors who graduate at the bottom of the class, and we now know where they are MacKenzie Health. They discharged my father with 25% heart health which is deadly, thank goodness we were able to contact mount sinai hospital, who have taken the correct steps to ensure his lungs/legs are being drained in a safe way. Not only that, they are trying their best to increase his heart health with using TAVR for a valve that has narrowed, this wasnt even mentioned by MacKenzie as a possibility. Unbelievable the disparity of care in the same city.

Meybela M

Today I decided to go to York central hospital in Richmond Hill. Since nowadays, family Dr's don't see you without an appointment . For the past 4 days I starting getting pain on my left eye, then redness on the inside, after 2 days itchiness and watery discharge, on my forth day it became swollen. At this time I am in pain and my eye is getting smaller. The time I was there was approximately between 615 pm to 645pm. While there, they send me to the minor care. When the Dr came he seems to be in a hurry, he introduced himself he was so fast that I didn't get his name, otherwise I would have mention his name in this report. He checked my eyes and said oh! is a stye, just put warm water. He didn't let me finish some questions about my symptoms, last he said I will book you tomorrow to see the eye dr, sorry I said I have to work. He didn't give me options. His response was thank you for coming and left. Very rude, careless and uncompassionate. To care for people it comes within you, "YOUR HEART" To be in the health field, you must love people, care, be compassionate and love your profession. This dr is representing York central hospital, for God's sake,he does not care, just get pay and go home. This is an update of my visit to York central hospital. On Sunday April 18, 2021 my family Dr's had the opportunity to care for my eye, I new when I head to hospital I was not feeling good. My dr assessed me and I had an infection on my left eye. She was concerned why I was never given antibiotics to treat the infection. If I have never call my dr for her advice after this visit probably this infection could have been worse. I am thankful I did and grateful to my dr because she knew what I was having. This dr that treated me didn't know what he was doing. He shouldn't be practicing, and looking after patients, because it can be a serious consequences to any human being. CARELESS AND UNCOMPASSIONATE Kind regards, Meybela

Nick Astopolis

They have my results in their data base but won’t give them to me regardless if I’m having worse issues. Apparently I have to wait a few business days to get my results online. What happened to common sense and humanity these days.

Rajan Dhaliwal

I was scared to go here because of the reviews but I was pleasantly surprised. The reviews are exaggerated! This is a clean place. Was met by a few lovely nurses that guided me across the hospital. The ENT doctor was very kind as well. All in all it took 20 minutes max.

Sarah M

My review is only pertaining an insensitive and apathetic medical staff. Had an encounter with a surgeon there and when discussing a major operation, he did not seem to care to explain the post-operative risks thoroughly. He also seemed indifferent to my distress. He took lengthy phone calls repeatedly in midst conversations. I understand that you are a medical and not mental health professional, but a little empathy goes a long way! How do you expect people to trust you with operating on them when you don’t treat them like a human in pain?