Reviews of Grand River Hospital Emergency Room (Hospital)

Kw Nightwalker

Grandriver hospital er! Is ok at best! There is always a long waiting time here and nurses aren’t always the nicest! I think they are to over worked! This er is not my first choice by any means!!

Shubham Shubham

Very bad

raghav manohar

Pathetic please go to a different hospital

The Singh Vogue

Rude staff. Horrible experience. Poor service.

Amna Tahir

You’re better off going to a walk in clinic or just suffering rather than going here. I just don’t understand what the problem is. If there is a lack of doctors then they should hire more so people don’t have to die waiting for their turn. There’s no point of free healthcare if your turn never comes. I’d rather pay to be seen then spend my entire day sitting and waiting. I’m so disappointed. PLEASE DO BETTER PLEASE. OUR EMERGENCY HOSPITALS ARE A LITERAL JOKE. Wish I could give it 0 stars.

Sonya Poplawski

For being understaffed and over worked, they are doing amazing. Alot of people expect Health care partners to be on top of everything, and be in 100 different places at once, and believe me. They TRY! They are Human Too!! THANK you to all the Health Care Partners ???? :)

Allison Reinheimer Moore

We've been a handful of times with our kids, because toddlers fall over sometimes. The nurses have always been lovely, the doctors patient and friendly, and the wait times as efficient as one could hope. During COVID times, it was incredibly efficient and the distancing measures made us feel safe.

Unknown A.A

We stayed in the waiting room for 7 hours other then waiting outside in the waiting area. Repeating the same problem about 8 times to 8 different nurses also 2 different doctors. It was a heard time.

Houw Khoe

If you go to ER at this hospital, just don't expect too much. You are lucky if you came out from the ER still alive. I arrived approximately at 7:00pm and until now 1:00am I am still sitting at what they call it "Treatment Room" waiting for a doctor. 6 hours without food and water and no one cares...! I finally signed a paper which basically to protect their rear ends at 2:00am on June 25 and went home.

Irelynn Oboza

ViolinMD

javed ahmed

The worst experience I have ever had. They literally made me regret going there with my son. Extremely rude staff, unprofessional, unethical, literally a bunch of rude chatterbox ladies doing nothing but talking to reaching other and giggling off the night. I literally saw one of them surfing around the net looking for furniture and the other one was helping her choose the colour of the bed and this was happening at the emergency where as I was asking for help and I got an answered by one of them after by 4th call. If I had the authority I would shut this useless place down or hire proper deserving staff who are actually willing to work and serve people. What a shame.. I will never recommend anyone to go there.. disgusted to core

Phuck Turdeau

I have been living in Kitchener since 2016, about the same time that I found out about this issue. I have been trying to get help at the Grand River Hospital since. I have no where to turn but this hospital. I have been disengaged by 3 GPs do to the complications of my issues and the Grand River hospital is the only place I can turn too. I have been at the emergency too many times to count and still I have ZERO help. I say Zero because NOT once did the hospital look at my true issues. Every time I go to the ER, I am screened by the Mental Health team. I explain my issues CLEARLY and with references. To this day, NO ONE has taken me seriously. I have been put through it all with that hospital. For example, I came in by ambulance during one of my panic attacks. I was at the ER and I was screened by the mental health team. There decision was to lock me up and take my medication away. This only triggered my symptoms and I almost got me arrested for my VIOLENT reaction. During the month of December, my panic attacks occurred more frequently. I went the the ER to get help. Again I was met and screened by the Mental Health team. Their response to this was for me to see the rapid response team. I got an appointment to meet with a Psychiatrist. When I met the psychiatrist, I was put through their usual screening questions. Even though I explained to him my Mefloquine toxicity and other side effects that differentiate Quinism to PTSD, the psychiatrist told me that Mefloquine was completely harmless and that he took it for 8 weeks while in Africa. I asked him if he knew the true side effects from the drug and his response was that he doesn't memorize the side effects. The Psychiatrist came to the conclusion that I had PTSD and that I should be on antidepressants and antipsychotics. He completely dismissed my tinnitus, my vestibular issues, my sensitivity to light and my digestive issues. He completely dismissed the side effects that I had while taking Mefloquine during my deployment to Somalia. He denied me a referral to see a neurologist saying it cost $5000. I have a witness to this, my social worker who was present at the appointment. I find this very disturbing and very reckless on behalf of the hospital's so called professionals in Mental Health. Everything that I have brought to them is plausible but they decide to look the other away. Now, I am left to fend for myself without a proper evaluation, without treatment and without proper medication. They continue to label me with PTSD when my symptoms are greater than PTSD. As an advocate, I have seen what this type of INCOMPETENCE leads too. Look at the Lionel Desmond case, MURDER/SUICIDE. Suicide is on the rise and I contribute that to the INCOMPETENCE of the medical community. Grand river Hospital has DANGEROUS people in dangerous positions.

Jill VP

Most unprofessional ER doctors I have ever met. No care or consideration for their patients, I have never been to a more neglectful hospital. This review has nothing to do with wait times, I’ve been to better hospitals with longer times and gotten far superior care compared to Grand River. If it’s not life or death, I’d recommend driving the extra 7 minutes and go to St Marys down the road.

Jill VP

Most unprofessional ER doctors I have ever met. No care or consideration for their patients, I have never been to a more neglectful hospital. This review has nothing to do with wait times, I’ve been to better hospitals with longer times and gotten far superior care compared to Grand River. If it’s not life or death, I’d recommend driving the extra 7 minutes and go to St Marys down the road.

Hamman Samuel

Staff have zero empathy, shame to see people like this being employed at a facility that is meant to care for people who are in desperate medical need. Also, the long wait times are unacceptable and inhuman. Why would anyone have to wait 11 hours to see a doctor? Are the doctors that lazy, or inefficient?

Almutasem Ali

Very bad service

Andy Hughes

I see a lot of negative reviews here and the majority of them are regarding wait times. It’s a public hospital emergency department and I kind of thought most people knew it was a given that wait times are long to be treated, especially if your condition is not life threatening. Cut them some slack people! I went there today. 5.5hrs total from arrival to discharge, including x-rays and tests. A lot of waiting around yes, but the staff were courteous and pleasant at every point of my visit. Doctor was knowledgeable and although obviously busy, did his best in haste to explain next steps and after care. This hospital department is also extremely clean given the volume of traffic it sees throughout the day. Washrooms are spotless and well stocked with soap, paper towels and also plentiful hand sanitizer stations around the corridors in general.

Muhammad Ali Khan

Rating is not due to waiting time. I do understand the reason of emergency waiting time. Staff was kind and supportive. Although, I do see lacking of process management here. Patient doesn't know where the staff taken them neither inform to care taker about it. Even from one triage to another, they don't inform patient what's going on. Its like Go left go right sit down stand up directions. This is not the way things should work in emergency. They should inform patient or his/her care taker about next steps. Not the waiting time but atleast what's going to happen and what they are waiting for.

Aditya Kulkarni

In and out within two hours. Completed an X ray and got the bandage done very quickly. Great job!

Mat Solonik

Clean.

Mathieu Bergeron

I now get the negative reviews. Absolutely garbage hospital. Waited 6 hrs just to see the doc who was really overworked and barely looked at me for 3 minutes, gave a nasal decongestant and did no tests. Been suffering from intense nasal and head pain since 2 months with worsening vision issues and this is the treatment given. Nurses are completely unsymathetic and do not care. The hospital also seemed unhygenic with poor infrastructure.

Guvanch Gurbandurdyyev

The name is emergency room, but they make you wait 6-7 hours without doing nothing. Staff are rude. They are helpless. They don’t care about your health.