Reviews of Mississauga Oakville Veterinary Emergency Hospital (Hospital)

Banu Bayram

Last night after being rejected from EVERY other animal hospital in GTA we finally were able to find this hospital. It was our 12 year old dog final hours, minutes really and the DR. there was VERY accommodating to understanding our emotional distress at this time. The reception took our guy in right away and the doctor gave us her honest opinion. If it wasn't for the doctors there that entire experience could of been traumatizing. Thank you for letting us take our time with Fifa and saying goodbye to him. You were all amazing women in there and can't imagine how hard these situations can be for you too. We will miss Fifa but we will always cherish his final moments of care.

J M

DO NOT BRING YOUR PET HERE I do not recommend MOVEH to all pet owners. I brought my dog because he was vomiting and had the worst experience ever with this hospital. It took us almost 5 hours waiting at the parking lot. While we are at the parking lot the receptionist phoned and asked about our concern with the dog. I presumed after what we discussed she already relayed to the Doctor. However, after 2 hours they phoned us again asking our concern with our dog. Another 2 hours the receptionist phoned and relayed that nothing seemed wrong with the dog but suggested a full blood work. I don’t think I was talking to a Doctor as she was the one that billed and got our credit card number. I agreed with the full blood work amounting to $359.31. We were billed a total of $681.00 for the services. We left at 11:30 pm after the assurance that the doctor will phone to discuss the blood result. I waited for their call which never happened, so after 3 days I phoned to follow up about the result and was told they don’t have it yet as it was done by a third party and will take longer than usual. I followed-up again on the fifth day still no result as per the receptionist. I phoned again a week after and received the same answer that the Doctor will call since there is no result yet. I made so many follow-ups thereafter still got nothing. Two weeks after I phoned and for the first time a nice receptionist answered than the rude ladies I talked to earlier. I repeated to her my issues and demanded that if they cannot provide me with the result to refund my money back. I am not even hoping for a call from the Doctor as I knew that will not happen. I was put on hold and a few minutes later a different lady answered and said that she cannot give me the blood result without a discussion with the Doctor. So I asked for the Doctor but she said the doctor is busy and not available. I was so mad that I insisted that if they won’t give the result as we speak they have to refund the money that I paid for blood work. I am the owner of the dog and I paid for the test and I can’t have the result is so infuriating. I strongly insisted that they email me the result or refund the money I paid for the test. After a long hold, they finally emailed to me the blood result which gave me more doubts as the 3 dates on the form stated that Collection date is June 27, (we brought our dog evening of 28th), Date of Receipt is June 29 and Date of Result is June 29. The result was already available on the 29th but no effort by the doctor to discuss and even insisted that they don’t have the result. They are so unprofessional, disorganized and unreliable. I can’t even imagine what happened with my dog inside the hospital. After this experience I started reading reviews of all emergency hospitals just in case so I know who to avoid. And one to AVOID IS THIS HOSPITAL.

Carlos Borrero

Very caring, experienced and human team that was there in the most sensible time of our pet. I'll be always grateful for the comfort and support to us and our pet in his final moments. Thank you from the bottom of our hearts.

Debbi Callander

They saved my dog's life when it was not looking good. Great consistent communication and skillful doctors surgeons and staff. Costly but worth it .

Lisa

Absolutely the best Emergency Animal Hospital in Mississauga/Oakville ! Compassionate and very knowledgeable staff. They treated me and my Guinea Pig with dignity and respect with their end of care services. They answered any questions I had and discussed options for how I could memorialize my pet with information regarding cremation as well. I will always feel like I will have piece of mind knowing that when my other animals reach the time when they are suffering that MOVH will be there to help them pass away humanely and be there for me compassionately and patiently to be able to grieve and say goodbye to my much loved pet(s).

DogGoneK9 STaR

My dog has been under their care for 4 years now. She has done very well and they continue to give her the best in diagnostics and care. I would recommend anyone needing a consult, 2nd opinion, or specialized care ongoing, you can't go wrong at MOVEH. My girls has seen most of the specialists and Dr Huffman and her expertise saved my girl's life when she first became ill.

Brian Kneebone

Our girl was taken in as an emergency initially then as an Oncology patient. The part that's hard is the scared news, money and of course welfare of the pet. It was terribly stressful. The staff, techs and doctors are very compassionate. We've still got our dog that continues to require treatment. Eventually we know what the end will bring. But we've got into a sort of living in the present routine. Thank you for everyone being there.

Brydon Deforge

My dog required a TPLO surgery on his right rear leg several years ago. At the time the closest vet to us that could perform this surgery was in Oakville. The consult with the vet was about 15 minutes and the surgery was done the next morning. He was discharged the next morning and we carried him out on a blanket because he could not stand or walk. He peed himself every 20 minutes for almost 5 days. He also would not eat or go to the bathroom for almost a week no matter what we tried. It was 6 days before he could get up and TRY to walk with MUCH effort on our part. I called the vet several times to question this and I was told this was NORMAL !. His recovery time was about 1 month before he would start to move his leg to balance himself. This October he required the same procedure on his OTHER knee. There was now someone closer to us so we opted for PJ in Espanola. The consult was over 2 HOURS with him explaining in detail the procedure . The morning after the surgery my dog was released and WALKED out with a little help. He had something to eat on the way home and was walking around slowly the NEXT DAY . He did not pee himself once and was going to the bathroom regularly. Within two weeks his cast was off and he was walking on his leg, with a bit of a limp, but still about 6 WEEKS ahead of the procedure done in Oakville. Im not saying Oakville Animal Hospital did it wrong, but you be the judge.

Gillian D'Alleva

My puppy broke her leg just before she was 5 months old. After calling around to several vet clinics who had 8 hour wait times, we took her to Mississauga Oakville Emergency Vet. They took her in and got her on pain meds very quickly to ease her discomfort. Because of Covid, we couldn't go in with her but they called with all the updates explaining options at each stage. Because it was evening, the surgery department wasn't there and she couldn't be seen by them until the morning. They gave us the options and pricing of them keeping her over night or us taking her and bringing her back in the morning. We opted to leave her with them overnight for her comfort. She had her surgery consult and surgery by early afternoon the next day. We were able to pick her up the following day. The clinic was great at communicating throughout the whole process and her care was excellent. When we picked her up, they explained all of her follow up care she needed and they had booked her weekly cast changes. When they changed her cast each week, they used different colors and put different designs on her which I thought was a very sweet touch. This was a very traumatic experience but they definitely made it easier. It was definitely expensive but I didn't think it was unreasonable like some emergency vets (2 nights stay plus surgery, plus 3 sets of x-rays was around 5k) I had trupanian pet insurance which covered a good portion of it. Overall, I would highly recommend them in an emergency situation given my experience

LKD

Was sent here directly by family vet where our little man went into the ICU for a few days. Everyone was so kind, been back for two follow up visits and again everyone very kind and informative. Even received text mesg update along with picture in the mornings when in ICU.

Rawan Barbar

My dog got extremely sick and had to be brought into the emergency room. The staff there was very attentive, helpful, and kind. I cannot express enough how great they were with us and with our dog. They provided us with regular updates and even sent us photos of him. As scared as we were for our dog, the staff did everything in their power to help us feel comfortable, and they provided excellent care for him, making us much more relieved knowing he’s in good hands. Thank you to this wonderful team for working so hard and being great at what they do (especially Alana and Christine)!

Caroline Hymans

We had to take our dog here over a holiday long weekend. The staff was extremely friendly and the doctor phoned multiple times while we waited outside to run through various options of medication. It wasn't cheap but we were certainly glad they were available to us and extremely grateful for their help.

Teresa Harley

If your fur baby needs emergency care, this is the place you need. Everyone is lovely, kind and truly caring. They reassured our family and explained things in so much detail. We are grateful to them for the care our little guy received.

Amanda B

The cardiologist and veterinary staff here saved my dog's life. I was referred by my regular vet because of their expertise and available resources and it was the best decision. Yes it was expensive but they acted quickly and gave her the treatment she needed to survive a life-threatening heart situation. I am forever grateful to Dr. Haas and everyone at MOVEH.

Vanessa Braganza

Fantastic service, staff are friendly, encouraging and supportive. The vet's give a great detail of information not leaving any gaps inbetween.

Cam's Cars (Cams Cars)

Had to take our new puppy in last night after he had some strange breathing sounds. Took him in right away and ever though they were extremely busy they kept us up to date with updates and he him on some meds. Very reasonable pricing for the services. Our pup is feeling much better today and it on the mend! Thanks to everyone on staff!

Sheena Y

We brought our beautiful girl here. She was 15+ and we were soooo lucky to have her for 8 of those years. By the time we arrived she had passed. There was no saving her. The staff were immediate upon arrival to try and gave us time with her after they cleaned her up and made her look like her beautiful self. We were given all the time we needed, they set us up with what we wanted for aftercare. They charged us absolutely nothing and were beautiful to us.

Terri Lynne Rade

Caring, compassionate, attentive and knowledgeable. That is how I would describe the Mississauga/ Oakville Veterinary clinic. Their emergency service is the most responsive and very best around!!. And their staff are the most wonderful caring people when it comes to looking after your pet. Look no further, as I trust only them when it comes to my pets. As they are a 5 star service all the way.

M Wang

They were not as professional as one would expect. The doctors on call did not communicate to each other nor communicated with our family vet properly. With the inconsistency of information, different doctors said different things, and suggested different treatment. They acted overly profit oriented. One of the vets who spoke to me on the phone was rather rude. The bill was close to 4000 and we received no diagnosis. Many things happened during our encounter with this hospital. One thing I’d like to share here because it was RIDICULOUS. My cat went into the hospital because our family vet suspected liver problems(liver enzyme elevated according to blood work). We were expecting to get a quicker ultrasound through the emergency. The vet on call called us and said our cat couldn’t pee and maybe he has a blockage in his bladder/urethra. She then suggested to put our cat under general anesthesia with a catheter for 2 days observation. And gave me a close to $3000 estimate. Over the phone I heard the background was chaotic (dogs howling) and knowing my cat, I asked the doctor, maybe my cat couldn’t pee because he’s too scared. She was like”fine but that’s your prerogative”. Later she called me back said hey your cat peed after I moved him to a quite room. SMH a hundred times. Are you kidding me??? What if I said yes? My cat would have went through a series of unnecessary treatments. How do I feel? Umm you’re trying to scam me? Sorry not sorry that’s how I feel. I strongly suggest you try to avoid this place.

Maria G.

To all the staff who made our baby Chloé last hours comfortable, thank you. We appreciated the updates on our girl and your patience with us calling every hour or so. I know you all tried your hardest to keep my girl alive and she was in the best care ever. To the young lady who let us grieve our girl one last time,I appreciate your patience with us. Thank you for everything you all done,I now know it was my girl time to go over the rainbow Bridge.

Mahtab Naserifar

Took my dog in since she was throwing up on a Sunday after her spay surgery. She was mostly fine but I took her in because she had had surgery done. Of course, I was happy to see that this place was open and they took her in and checked her vitals. My dog is quite anxious since she was neglected and abused by the previous holder, so I called in to take her home after she was stable and not seen for several hours. Once I picked her up, I saw that her medical shirt was drenched in her own urine and some parts had even dried off, meaning, she was neglected once they determined she was stable and was sitting in her own pee for over a couple hours. I was expecting her to be happy to see me and maybe cry a little for being excited, but she was just digging the ground, pulling her leash away from that hospital as much as she could. She was not okay and extremely agitated for close to 30 mins after leaving that place. I honestly don't know what they did to her in there but she was more stressed that I have ever seen her in her entire life. I know this review would not stop anyone from taking their dog in for an emergency since you only want to make sure they are seen, but I would definitely avoid this place if there were other options available.

Maja Petrovska

Excellent service and great communication from the staff. Very professional, thorough, and caring - they make sure your pet gets the best care possible.

magicmonkichi

Our shitzu pup Lucy swallowed a piece of a puppy toy. Our regular vet is at least 30+ min away, and they recommended taking her somewhere closer asap. This location was 5min away. They were able to remove the piece, and were very communicative and careful. I believe it was Dr. Paige that took care of our pup and she was great! Thank you to all who work there!

Kien Dang

Nice clinic that provides updates via text and leaves detailed updates. I really like the fact that they give you updates every step of the way. However, place seems very very busy. Like most hospitals, be prepared to wait 2-3 hours, depending on the current situation and how servere the conditions of the animals they have. They have strict COVID-19 protocols which makes sense. You're not allowed in unless they really need you and communication will be done via phone. You will need to wait outside in your car. This clinic has tons of parking space. The great thing is that they even have a portable washroom in the parking lot which is very considerate of them. Unfortunately, I'm unable to give this place the full 5 star rating because they seem to be very busy and it is quite a wait. The oncology clinic never called us back after a referral from our vet so we had to go somewhere else in Toronto and we had to wait about 45 minutes for our pick up after an overnight stay because the doctor forgot to finish the billing estimate. At the end of the day it's an emergency room. It's never going to be 5 stars unless they can address the wait times or make pets live forever. Thanks for taking care of our companion.

Tara Brown

Amazing team. Everyone was so friendly from the receptionists to the techs to the doctors. Everyone took such great care of my boy and I felt confident he was in the best hands possible.

Saad Q

My cat started limping for no apparent reason so I took him to his vet. The vet couldn't find anything remarkable so he sent him home with me. Over the next 12 hours he became very lethargic and looked like he was in extreme discomfort. So I looked up a 24 hour vet and luckily this place was open. When I called initially they explained the whole process and it was very well done especially with the COVID situation. While I was unable to physically go inside, they provided round the clock care and updates whenever I called. They also sent an email update with a picture as I was unable to see him. While the cost was high (well over $2000 for a 2-night stay with meds), it was a life and death situation as he had a bladder obstruction so it was well worth it. Thank you to all of the nurses, doctors and technicians working. It was an experience that I will never forget and will definitely recommend this place to anyone who has a pet emergency.

K Meek

My dog has been there for an emergency allergic reaction that was nearly fatal. They did a phenomenal job not only nursing her back to health but also taking care of her emotionally! Most recently my dog has been there for a minor surgery. They also did an excellent job. They are very professional and caring

Julio Martinez

Kristin is a very passionate person helping my Baby Lulu to recover, we need more Therapist like Kristin.

aleksandra bulat

I love bringing my dog Kevin here to donate blood. I had no idea that canine blood donors were needed until the neighbour told me about the program. Nicole takes excellent care of Kevin, she communicates very well about his appointments and what is needed of him. He’s very calm and enjoys coming every time. I love knowing that Kevin’s donation could possibly save another pets life. They truly treat your pets as if they were your own. Cannot say enough good things about this place!

Tyler

Came to Mississauga Oakville Veterinary Clinic to have them look at a scratch in my puppies eye. I discussed over the phone what they would be doing and they had me consent to three test that they said would workout to 150$-200$. After completing the test they then informed me that I owed 290$ and I was paying 180$ for a physical which I was not informed of nor did I consent to. Refused to drop this charge even after I spoke to her and told her I didn’t agree to this nor was I made aware of it. I feel this was incredibly unprofessional and as a first time dog owner this was not something that I would have know about before bringing her to this veterinarian clinic.

Katy Letourneau

The staff at this clinic are very kind and compassionate. Dr. Gauthier consulted with us twice on our dog's cancer and clearly laid out our options and answered all our questions. Unfortunately this past weekend our dear Roxy took a turn for the worse and we needed emergency care. On the phone John and Caitlynne were understanding and helpful. Dr. Malik helped us make the ultimate decision let Roxy go and not suffer any longer. She was so kind in our most difficult time. They have a lovely room for us to share a final calm moment with Roxy and we will always be thankful for that. I highly recommend trusting your pet's care to this team of professionals.

Robert hsu

We are really disappointed that we came here last night and spent over 1200 according to the Dr. recommendation and at the end the next day, we were told they couldn’t perform the test and still charged. plus we were told there was ultrasound and then adding additional line called consultation charge? That’s outrageous. They just keeps adding up on the bill. I wouldn’t recommend here !

Gary Watson

If I could post a -5, I would. I took my Golden Retriever in on Friday night because she was lethargic and not eating. She was put on a low priority list. In fact, after 5.5 hours, with no doctor seeing her, I brought her home. Less than 24 hours later, we had to euthanize our dog due to an enlarged heart caused by cancer (which probably could not have been avoided). But how can my dog's vitals not be out of whack when her heart was the size of a softball? Why didn't they pick up on this? Why wasn't she triaged correctly? I'll tell you why. Because they're understaffed and unprofessional. Even throughout that 5.5 hours, I had to call to check in. on my dog. No one called me. No one seemed to care. If you care about the life of your pet, I highly suggest you go elsewhere.

Justin Liu

"Emergency" is very misleading, actually your pet has to stay over there for over 10 hours before the assessment by a doctor. No one cared about how sick he/she was, he/she had to stay in the cage for over 10 hours by itself. I am wondering why we can not let the pet stay with us before the assessment. Once my poor dog got home for over 15 hours she was so thirsty to drink tons of water. Very very bad experience for my poor dog.

Berna Dagan

I had a great experience bringing my dog here. From start to finish, they were kind and understanding. When they were able to help my dog, they spoke about all the options and explained each of them thoroughly. The Dr's that I spoke to were really understanding and helpful. I could tell that they cared about their patients and their work.

Kelly Keresteci

We were very happy with the treatment given to our kitty when she was sick. They were great communicating with us, and explaining the extent of her illness and treatment and options. We felt that she was in good hands, and having that safety relieved a lot of our worries and concerns. Our cat is healthy and happy again and we cannot thank you enough :)

Fatima Albisu

My boyfriend and I brought our 10 year old Boston terrier here after she suffered what looked like a stroke. The team was absolutely wonderful; very knowledgeable, caring towards our pet, and very understanding of our personal choice to pursue certain diagnostic tests/treatments. I didn't feel like they were just trying to charge me for whatever they could and they were very frank when we explained that financially we were strained and could only perform the most necessary tests. There was no judgement at all. Unfortunately our little pup deteriorated and when we had to make the difficult decision to put her down at 2am--the staff was just as present, informative and compassionate as if it were 10am. Once again, they were very forthcoming with information and even allowed us to be in the room with her--even during covid. They made that night a little easier and for that we're eternally grateful. Keep up the good work, you make a difference!

Carolina Lopez

To be fair, I came here just one time (and never again) earlier in the year but it still bothers me. One vet and one of the receptionists, both female, had some major attitude problems. First of all, the vet (don’t remember her name and the other girl) was making it out like I’M the reason why my cat was vomiting, for letting her play with a hair tie that was supervised and she never ate it and I put that hair tie away right after she was done on one occasion that had happened wayyyy before she got sick? It was not related at all to her being sick. Cats will play with anything on the floor but I know for a fact she did not swallow any hair ties. This vet was very condescending and definitely made my experience here awful. As for the other girl, I been sitting in the parking lot for 5 hours waiting, so I got food nearby. She had called me but I missed it. I called her back immediately once I see the notification, I am put on hold each time (I call back 3 times) finally reach her, and she answers the phone “hi i called you three times” with a such a snooty tone. It is not my fault you put me on hold each time I called back, I tried. God forbid that I take 2 minutes off my phone to eat after waiting so long and not eating the whole day because I am worried about my cat’s health. This place will talk down on you and accuse of being the issue for your animal’s problem. I have some friends who came here before and said the staff are rude. Avoid this place

Sarah Gerencser

My puppy ate 1/2 of a tennis ball on 23rd December. Due to it being the holiday season all of the emergency clinics in our area were at capacity (we live all the way in Hamilton) so we rushed to this clinic, the first that agreed to take us. They were incredibly kind and friendly. They reassured us that they would take good care of our baby and even offered free hot drinks and a customer washroom. Foreign body ingestion is a time sensitive issue and despite how busy they were out pup was treated in a timely manner and with gentle care. She was at no point frightened or stressed. They also sent a full report to our regular vet who reached out to us when they were next open. If you have an emergency I highly recommend this clinic.

Sandy Goldsmith

They just helped us say goodbye to a beloved pet. We had to travel there at night from Burlington as our cat was having seizures and was in her "final time". They were so helpful and accommodating, letting us say our goodbyes in a quiet space. Thank you so much!

Holly White

After spending 1000s of dollars and seeing 6 different vets, who could not even fully diagnose my dog, I was sent to see Dr. Bos. She identified my dogs issues almost immediately and set up a surgical quote. Casper had to go for 3 surgeries with Dr. Bos but only because he ended up with 3 different hernias in 6 months. The lockdown really seemed to mess up his system from not being able to run and picking up on all the stress in the household. He runs for an hour every morning and every night and to abruptly stop this was very hard on him and he was stressed with the mood of our household due to covid. She went above and beyond and I rarely say this, but I felt she genuinely cared for my dogs well being and recovery. She is an amazing doctor, and given my medical issues since childhood I am not a fan of 99% of doctors! Her and two other doctors I have met in my life are the exception. All technicians and staff are great. SOME, not all, receptionists seem to need a little more coffee in the mornings but they are not the ones giving care to my dog and it is a stressful time for everyone right now. Thank you thank you thank you to everyone who works here for saving my baby and dementia/elderly therapy dog. (8 year old great pyrenees husky mix named Casper)

April Gross

My 2 month old puppy at the time started having seizures and the veterinarians at Mississauga Oakville were extremely knowledgeable and helpful. Everyone on the staff was friendly and at such a scary time for my family and I, they helped us with Waffles diagnosis and started her on medication. Today she is healthy and happy...no more seizures and has been weaned off of medication. I am very grateful!

Monique Ardizzi

The staff are amazing with respect to thoroughness, quality of care, and keeping you updated. We’ve been fortunate not to need emergency vet services in the past, but we’ve had to visit twice in the past couple of months: once for my dog who had surgery complications and they provided monitoring/diagnostics, and just this past week with my cat who had a bowel obstruction (they saved her life!). I am so thankful for the work of the incredible staff here. I hope not to have to visit an emergency vet for some time but if I do, I know this is the right place to go.

Issy Dearlove

My 4 month old puppy severely reacted to his vaccines. If it wasnt for Mississauga oakville vet. We would've had to say goodbye to our baby boy. ! Due to COVID we couldn't be present in the building but we are grateful for the great communication we always knew what was happening.Thank you for the excellent care and communication.

Scott Grey

Upon my dog getting not wanting to stand up all of a sudden due to a pain in his back we took him to the emergency. We got him in fairly quickly to get some x rays. Turns out the fluid between two of his vertebrae was depleted and the bones in his spine were rubbing and pushing together causing the pain and discomfort. The only option given to us was he needed to be put down. We wanted a second opinion so we took him and his x rays to a nearby vet off the collegeway. Thank god we did. The dr there said rehabilitation of his spine was potentially possibly but would require either a very expensive surgery but rather that he put him on a course of medication for two weeks to see what would happen. 3 months later on the meds his spine fused ceasing any pain, totally off medication and lived happily for another 7 years up to the age of 14. If had listened the the dr at the emergency initially, i would have been left with a hefty bill and a deceased dog. Thankfully other vets in the area have actual knowledge on the health of our animals.

Darcie Hills

I highly recommend this animal hospital. Everyone that I spoke with today was so incredible. I am forever grateful for Dr Hilton, she went above and beyond to make my horrible day less painful. Her kindness, compassion and patience was above anything I have ever encountered. Although the outcome wasn’t what I had hoped I felt completely supported all day long. THANK YOU. You have an outstanding office.

Will

Helped in a combined effort to diagnose and treat my kittie. Ultimately saving my kitties life. Her quality of life is excellent now. Thank you.

Kristoph Klein-Panneton

God forbid your dog should get skunked in the eyes and require immediate attention. They told us not to bring her in because one of their employees is allergic to skunks. I fully appreciate protecting the health of employees, but maybe think of a mitigating strategy so you can take care of all dogs in emergency situations.

Trevor Cahill

MOVEH saved Max's life in December 2019. We were referred by our local veterinarian after running into repeated urinary blockages over a few days. They provided multiple updates per day, and I had no doubt that he received the best veterinary care during his stay. The surgery team and emergency veterinarians were excellent (Dr Halling / Dr Bos). Can't say enough great things about the front office staff here as well.

Megan Pounder

I ended up taking my Irish Wolfhound here when he developed a bad case of pneumonia and subsequent elevated kidney values. As a Veterinarian myself I knew that Cedric needed medicine and care beyond what my own clinic could offer and they took him in without a bat of the eye. The Emergency Team, Internal Medicine Team and all the Techs, Radiologists, and assistants took amazing care of my boy. Dr. Ceballos and Dr. Sparks were amazing to keep good tabs on my boy and send me many updates! Cedric and I are forever grateful!

Meghan Harrington

Thank you!!! Dr Emily is AMAZING! So professional and sweet, took care of my pup like she was her own and explained everything so well. What an incredible Vet! I had been told New Years Eve by another emergency clinic that my dog could wait to see her vet the following week while she had something stuck to her eyeball and it was rolling up and out. So scary. This clinic took her right away and 4 days later her ulcer was healed and she is feeling 100%. Thank you so very much from the bottom of my heart

Letitia Fralick

The Mississauga Oakville Vet Hospital is a great place to take your pet. The staff are always very knowledgable and caring. My animals had one on one vet care day and night. I am grateful for their help.

Jules

Thank you so so so SO much to Naomi, a bright light in an emergency we had last night, when all other clinics we called were telling us to go somewhere else. Naomi was so much more sympathetic, helpful, and reassuring than anyone else that it helped us through the situation. Dr. Malik was very respectful, sympathetic, and informative during the call.

Y.K

Great service, our little didn't come back with us this time, we really appreciate it their help. We received a card a week after. It's quit touch our heart.

Jessica Cartaginese

I am in tears typing this. The thoughtfulness of this clinic will never be forgotten. Two weeks ago my baby girl past away. Today I came home to a beautiful card from the staff, Jess, Kathryn, Kerianne, John, Jamie, & JC. You will never know how much this meant to me???? I thank you for your kindness. It means a lot during these times.

Celhyn Menendez

The staff here is just amazing ???? I brought my girl here a month ago after North Town Vet hospital, played around with my girls precious time. They took her in right away and as I filled out my paper work my girl was going through triage, they had run tests on her in 30 min. We got a consultation, options and next steps with the vet in 45 minutes. They kept my girl for 12 hours and returned her to us in wonderful and healthy condition. We paid the bill and we were grateful that they did not try to charge with more than what was needed. The vet (I'm sorry his name is very hard!) was just wonderful and although he seemed cocky it was the experience that backed it up that blew us away. We owe this team a big thank you!!! ❤️❤️❤️ We've attached photos in case your team wanted to see how the pups are now, and of course my girl.

Jen Smith

Our 5 month old goldendoodle broke her growth plate December 2020. The care was excellent. We had to have weekly visits for several weeks ( for bandage change and vet check ) Our puppy was excited every time we had a appointment. She is almost a year now and she is fully healed and doing really well. I would highly recommend this clinic.

Arianna Clavell

Truly an one of a kind experience. On October 3rd my family and I lost our 10 year old family dog Niara. The loss was unexpected and happened late in the evening at home, I called the hospital and they were immediately so kind and understanding of the situation. We took Niaras body in that night almost at midnight and through every step of the process they were patient and kind and were genuinely sorry for the loss my family was feeling. Today just over a month later we received a card in the mail personally signed by all the staff members with their condolences. It is an unexpected surprise but a much appreciated one. I would recommend this hospital to anyone and everyone that I can. The level of professionalism and kindness is truly one of a kind

Mike Campbell

Waited 3 months for my appointment then made me wait an hour before they came out to get my dog for a simple consult for a dental cleaning. Then told me it would be another hour before they even saw him. Complete disrespect for others time and totally unprofessional . Unless your pet is on deaths door and this is the closest vet stay far away from this place.

Juan Rivera

If your pet has an emergency, this is the last place you want to take him/her. I drove 1:30 hours to the hospital because my kitten needed a specialist for her disease. She was transferred from another hospital in a critical condition. After arriving to the hospital and telling them I had an emergency, they didn’t seem to really care and had me waiting for ONE AND HALF HOURS in the parking lot. I called 10 times and every single time they told me to stop calling and keep waiting. They told me that someone will call me “shortly”. Guess what, nobody called me. I went outside my car several times to talk personally to every single technician that will step on the parking lot. Guess what? They told me to keep waiting because they were “understaffed” and “full”. They had plenty of staff to go out to the parking lot to deliver medicines to other patients, talk for several minutes with other clients and taking all the time in the world to do it, but not to take in an animal in CRITIAL CONDITION??? After calling for the 11th time, they send out a technician to tell me to stop calling because they were annoyed and to keep waiting until someone called. Luckily, she approached to my car and I could roll down the window to show the critical condition of my kitten. After she saw her, the technician took her IMMEDIATELY inside and she was rushing to get in, now suddenly, they are not full anymore and they have space for my kitten. Sadly, my kitten couldn’t make it. I am extremely upset with all the staff here. It’s like they didn’t believe my words or didn’t seem to care at all. I called several times to the emergency line, and instead of helping me, they replied with bad attitude and told me to stop calling. The only fast thing that this hospital did was sending me the bill and asking me how I was going to pay the deposit. If someone tells you that there’s an emergency, could you at least have the DECENCY to check instead of turning your back right away?

Sarah Ali

I brought my dog in for a consult on her first round of chemotherapy and was blown away by how compassionate and friendly the staff were. Dr. Gauthier let me know what the plan was every step of the way, and eased my stress regarding my dog’s prognosis and plan of care. Thank you to Dr. Gauthier, and the rest of the wonderful staff, for making a very difficult time that much easier. I would definitely recommend this animal hospital to anybody looking for the best and most thorough care for their pets.

Sharon Law

The Mississaugua Oakville Veterinarian Hospital Is an amazing place. My little dog took sick suddenly and my vet referred him to this hospital. Iam so glad and so thankful that we took our little guy there. They saved his life. He was critical and barely alive. They took him in and immediately knew what to do and how they were going to try to get him to regain his health. The knowledge and the experience that the doctors, technicians, nurses, receptionists show is absolutely life changing. They are just an amazing staff and fantastic human beings. All the animals that come through their doors are treated with the utmost respect and kindness, tenderness and love that is such an overwhelming feeling to the owner. There are no words to describe the sadness and being so afraid of losing your baby. The staff are so very helpful and the Doctors are absolutely reassuring and make you relax and trust them. The doctors are straight forward and so very polite and courteous and they never leave you guessing or wondering what is going. They make sure that you know step by step about everything that is going on for your pet. You can feel the compassion and love ❤ that these human beings give to our pets. We forget that they are our heroes and without them working so tirelessly to try to heal and help any animal that comes into their clinic. Words are not enough to express the gratefulness and ❤ for this hospital. These heroes go above and beyond to save as many animals that they possibly can. Without these angels where would we and our pets be. I know I have a new found respect for the staff that run the hospitals. I do hope that if your pet needs help that they are lucky enough to go to this amazing hospital. I have no idea how I will ever thank them but I will figure out a way. From the bottom of my heart thank you. Sharon Boyce

Libardo Ceballos

Great and professional staff. Had to take one of my dogs due to a health scare and they took care of her in the best possible way.

Marianne Rukavina

Our Dog was entrusted to the Clinic last week Sunday morning. Our Dog has passed Monday morning at or around 2 am. So I called for answers for the condition, and a better understanding. Is it too much to get ra phone call for a briefing, and paperwork sent. I have left several messages to the Doctor who treated our Dog to call. I have been trying to get a briefing, or an overview, to understand, and I still don't understand as to why there was no intervention i.e.: sedated oral/pharyngeal exam. Its confusing because that would have made sense to see if there was anything blocking her megaescophagus ? X-rays were done, and I don't know if there was anything remarkable. So all I want is answers. Perhaps I am in shock that our Dog is gone. However, it would be nice if we had a briefing, and better understanding as to why and how this occurred. I just wanted to know if there was anything that could have been done. I have asked for the bill, consults, b/w, X-rays so that I may understand if there was anything there? Too quick, shock, and just trying to understand. Our Dog passed at 2 am Monday and was euthanized because she had decompensated drastically in a short period of time Friday am-sick/Monday at 2 am gone! So I am not happy about this situation.

nicolette martonyi

It's never fun to go to an emergency but the care and prompt service can make your experience better. It was great to be able to call and get update on our wait time, on my dog's status... thank you for your excellent care ????

Alicia Greco

I brought my 14 year old cat with liver issues to internal medicine for a second opinion after not being satisfied with the specialist at the VEC. So far I am extremely happy with my experience with the staff and care received from Dr Hanselman. With covid restrictions still in place, unfortunately I could not go inside during the appointment, but the communication from the staff throughout the appointment was beyond my expectations. Dr Hanselman showed a lot of compassion and actually listened to me, and came up with a non invasive treatment plan for my cat. It has been over a year seeing my cat sick and slowly go downhill from her liver issues, and finally a vet prescribed her medication and I am seeing a dramatic improvement! She is not out of the woods yet, but I am finally optimistic and very happy with the care she is receiving. Thank you MOVEH!

Joan Demonte

Profesional caring intelligent staff. Our dog was very sick when we took him to the hospital. When he came home he was perfect. Absolutely the best vet's. Thanks to all of you we have our boy back healthy as ever.

Daniela Banbur

The staff are wonderful and took care of my dog during a tragic emergency. Emergency vet bills add up, so I am now going to look into pet insurance for the future. The staff took my dog in quickly, and kept me informed. They allowed the option of calling in for updates as well, as I know they have a lot to deal with, so fur parents need to exercise patience. I cannot recommend this animal hospital enough, they are equipped to handle it all. Thank you for all that you do!

Stephanie T

!! AVOID AVOID AVOID !! Purely out of being in close proximity and 24/7 hour service did we bring Yoshi here to combat his seizures. Our lovely Yoshi experienced seizures in January of 2021. Since then, we've had nothing but poor experiences with the hospital and have moved Yoshi to an alternative vet. The hospital sold us on consulting with a neurology specialist vet with the premise of having a consistent track record and vet to look after him. After being discharged however, we were told to go back to our regular vet for quarterly blood work, medication refills, and check-ups. Why upsell a $500 service with the promise of the care of a specialist just to recommend that we go to another vet? This was 1 of many red flags for us, and we have no interest in ever returning here.

Debi

We brought our 6 month-old kitten into the hospital last Friday. She was extremely ill after having been spayed (at an unassociated clinic). Dr. Hahn was her primary caregiver and was extremely compassionate and knowledgeable. He kept us abreast of updates in a timely fashion and we felt that she received the very best care that should could have. Unfortunately, the outcome was not what we had wanted. We would also like to thank Leanne who was our first contact at the hospital for her patience and kindness. We would highly recommend this hospital for their knowledge, care and compassion.

Niko Matejic

Our little guy went through a house fire and we are from London. Mississauga/Oakville squeezed us in for an emergency appointment. Our dog stayed there for a few days, we called numerous times to check up on our little guy and they never made us feel bad about calling all hours of the night. They took extremely good care of our boy, they sent emails and pics all throughout the night to give us updates. They all seemed very genuine and we feel like they truly cared about our little guy. Thank you to everyone there for helping Chappie get through this hard time. You guys are amazing!

Grace C

Our Taz was diagnosed with Degenerative Myelopathy we were heart broken and didn’t know what to do, until our vet referred us to Mississauga Oakville Emergency Animal Hospital. We met with Kristine for Physical Therapy and our lives were forever changed. Kristine met with Taz regularly and did water therapy , light therapy and more. The warmth and love you feel from everyone there is amazing. I would recommend Kristine and everyone there without hesitation.

Pablo Canessa

Really caring staff and good service. My little angel was well cared for. In addition, the fact they're open 24h is the definition of peace of mind for any dog papa or dog momma. Thank you :)

Silvia Silva

Absolutely amazing vets/staff , My little boy Theo was treated with love, staff took pictures of Theo and sent it to us definitely made us more at ease seeing our little baby was being taken care of. Thank you to everyone at Mississauga oakville Animal emergency hospital.

Samantha S

The team here is amazing. Anyone I ever encounter or deal with has been nothing but amazing. They communicate well to explain what is going on and follow up. You can tell they all are great at what they do and truly care. If you ever need to see a specialist this is where to go. I deal with Dr.Rutland and can't say enough great things about her. She is caring and pays attention to detail without her my dog would not be doing as well as he is today.

Debbie Bates

I brought my dog here to see the oncology department. Dr. Gauthier is an honest and caring doctor. She was efficient and communicated with us promptly and sympathetically. She was honest about my dog's condition and what options were best for his care. Animal care was the first priority. Everyone we dealt with was professional and kind. I cannot recommend them highly enough. I would not hesitate to bring a pet here at all.

Natasha Harper

Great experience with treatment/care which is worth a 5 to me. Long wait times is the one downfall which we didn't experience at other emerge clinics, but it is an emerge hospital and things happen. I just wish they let you go home vs sit there for 8hrs. Just made for a very long uncomfortable day only to find out we would leave her there overnight. But overall I was please with the excellent treatment, care and communication.

usman khan

An emergency clinic without vets on call....sadly they gave 6+hour wait times, despite an escalating situation, did not make any accomdation or treat the animal with compassion. We went to another vet where our dog was seen immediately, and treated within an hour...I definitely don't recommend this place

Paul Wilson

I recently had to rush my cat to the hospital due an bladder obstruction. The team at the hospital accessed his issue and had a course of action in under 15 mins. And this was while they had a waiting time of several hours. They kept me informed of his status and texted me photos of him. Every day I received a call from the Doc updating me and addressing my concerns. Best care anywhere!

Michael T

Negative experience overall with Mississauga Oakville Vet. Granted they do provide an essential service at times of emergency, I would only recommend them at critical situation (life of your pet should come before anything else) Our dog was transferred towards their neurology department. We were charged an incremental $400 fee. The sales pitch was to equip the best at your corner from the get go. Upon a couple of check ins, I was told I could transfer my visits to my home vet. Red flag, as I thought the one time fee was to ensure we had the neurologist by our side throughout. Though it was optional, the perceived takeaway was such that they do not care for or have time for our dog with basic check ins (I also question the value of the neurologist altogether, but that’s a separate wormhole) Couple months in, they refused further medication knowing potential of adverse effect with immediate stoppage. The inconsistency and lack of care in the overall process is unacceptable. I write this to only pray the process improves for other pets - this is very frustrating and we will never go back.