Reviews of Main Street Animal Hospital (Hospital)

Lisa B

Dr.Toor and his staff are caring and efficient. I highly recommend Main Street Animal Hospital.

Kaitlin Wright

Dr Toor has been helping my mini doxie through horrible gastro and back problems. Calls on Sunday's to check in on her, calls first thing in the morning, returns calls promptly. And he's very thorough with his treatment. Highly recommend.

Rafe Hatfield

Wonderful vet clinic, great experience every visit. Staff are friendly & knowledgeable, and we always feel our dog is in good hands

Beth Wilks

We feel like Dr. Toor is a member of the family. He is honest, compassionate, and clearly dedicated to animal health. He is open to answering all questions thoroughly and going over your invoice point by point. He returns all phone calls and if short-staffed stays after hours rather than leave pets alone. He made the palliative care of my last two cats a truly collaborative effort and he never overcharges.

Jony Lee

Terrible service I prefer not to give any star at all. I was there personally one week ago and ordered two bags of Thyroid Cat dry food for cats. The staff asked me to write down many documents including my pet's family doctor's information and waiver any consequence of the food. They promised to call me later and one week later still no response. Today I called Main Street Animal Hospital and they neither found my documents nor order cat food.

Sue B

On my 4 visits to Main Street Animal Hospital we were treated with the best of care for our cat, Maggie.

D K

I have been taking my cats & dogs to Dr. Toor for more than 6 years now. Everyone who works at Main Street is kind, compassionate, patient and very fair. I have never felt pressured or blindsided in any situation I have been in, even when it was stressful or upsetting. I highly recommend this vet clinic to anyone who lives on the North Shore or beyond. I have had horrible and traumatic experiences with other vets on the Shore and will not take my furry friends anywhere but here.

Arlene Elliott

We've been here twice for emergencies. Each time our doggo has wagged his tail and sauntered right up to the tech. Super thorough and caring

Kelsey D

My regular vet is closed on the weekend so I came here to buy my cat's food (Royal Canine, Urinary SO) and was told it was a "prescription" formula and they could not sell it to me since my normal vet was closed and could not confirm the "prescription". Never once in the 13 years he's been at a different vet have I had to prove he was prescribed this in 2006. I drove to the next vet and happily gave them my money for cat's food. I'm giving two stars because the front end clerk was nice about this absurd policy.

Meg MacDonald

Dr. Toor has been so wonderful with my 2 senior cats. He genuinly cares so much for animals and will do everything he can to help them. My cats have been with me longer due to the wonderful treatment they have been getting. The staff is wonderful too. I would highly recommend Dr. Toor to anybody. So happy with my experiences there.

SupersleuthDeb

I have been bringing my dog, Finnegan, here since I moved to the North Shore in 2014. Dr. Toor & Dr. Amir have both been excellent & very understanding & compassionate when Finnegan has been ill. Thankfully when he got sick last year after possibly ingesting some sort of toxin, which affected his liver, they took such good care of him & he made a full recovery. The staff who work there are also awesome & you can tell how much they all care about the animals they treat.

Future Works

My dog had blown his ACL and they did a great job -it healed quickly and they treated my dog very well. He is a shy dog but he was confident to go into the vets and even when we went back. The surgery went well and he healed well ahead of schedule. I would recommend the clinic to anyone looking for a vet's office that does a great job and treats the animals well. they truly like animals and are very professional.

Tiffany Spurrell

Amazing staff. Always super friendly and helpful when I bring my very nervous dog in.

chantalrivest1

Doctor Toor and his team are the best: compassionate, friendly and generous. Dr Toor saved my 14 year old Bella. He did not give up, found the issue and fixed it. He explains and gives you options without pushing you. I highly recommend Main Street Animal Hospital. Chantal Rivest

Matt Stiles

Dr. Toor and the exceptional staff at Main Street were there every step of the way for our dog Texas. From first shots to a terrible illness at the end, they were professional and were always looking out for the animal's best interests. We would highly recommend Main Street to our friends and family and will be returning customers again before long!

Angie Nagoogen

Dr Toor always provides good advice and takes the time to ask questions and interact with his patients. He obviously cares about what he does. The staff is also friendly and helpful. Alicia is always really nice. Our visits are always a pleasure.

Christian Cameron

Dr. Toor is the kindest, most compassionate, outstanding vet you will be lucky enough to have for your best friend. We have had the privilege of taking our Great Dane there for 8 years.

Jennifer Rosling

Caring, compassionate, great communication take time to explain and follow up!!

Marie Whelan

Dr. Toor and his staff are kind, warm, responsive, informative and knowledgable. One of our dogs has very serious allergies which Dr Toor identified and successfully treated. Our other dog had a serious knee condition requiring surgery, which Dr Toor successfully managed as well.

sara hakkak

I've been taking my 2 kittens to Dr.Toor and so far I'm happy with the service and the prices are decent. Staff are super nice and friendly

Camille Houghton

Great staff, they take great care of my many animals. Good pricing, lots of appointment availabilities, friendly, efficient and good communication.

Un4givenTTV

Very fair prices and exceptional advice and customer service. I am very happy with Main Street Vet being My Highly Allergenic German Shepherds new Vet.

Dian Patterson

I would highly recommend Doctor Amir - He was generous with his time, very caring and knowledgeable. Dealing with him was one of the best pet medical experiences I have had over 20 years of owning pets. dian

Viktoria Brown

Very good people, very friendly, remember everyone by name. My cat and dog were always stressed to go to other place but ever since we switched to this one, they being even playful there. Such a good environment for anymals and people. Love them.

Joan Melville

Best vet EVER!! Dr. Toor was incredibly kind, compassionate and generous at a time that was scary and stressful. Can't believe it's almost been two years since I almost lost my pup. But now she's healthy and happy and I recommend Main Street Animal Hospital any time someone asks where I go.

Diana Choi

Highly highly recommend especially if you live on North Shore. Dr. Toor and his staffs (Bethany, Mikaela, Aleishia) all genuinely deeply care for your pet. They have been providing excellent care to two of my family dogs and my own dog for the last decade! Dr. Toor is very thorough and understanding. He helps you to make informed decisions that are best for your pet. He provides the treatment regimen that is the best and only needed for your pet. The staffs here are simply wonderful and amazing. They are caring, compassionate and patient. When your dog is sick, you know they will see you in timely manner and follow through until the dog is all healed. Thank you everyone at Main Street Animal Hospital for your care for late Toto, Simba, and Roy.

Steve Whitfield

After a traumatic experience of having our dog attacked by another dog, they informed us of the treatment options and took our dog into surgery right away. Couple of weeks later our dog is back to his normal self and we are so thankful to the team at main street. Have recommended them as the place to take care of your pet to all friends and family.

Jane Ingram

Dr. Toor has been an utterly wonderful vet to my cats over the last few years. His team was incredible to me when I had to put down my best friend of 15 years, and carried on as I had new pets with new problems. When my cats have been sick he called me regularly just to check on them. I can't go there anymore as I've moved too far away, but I want to stress how much I love this clinic. If I didn't have to drive a minimum of 30 - 45 away one way, I'd still be going there. Thank you so much Dr. Toor and team!

Peter Lovegrove

I highly recommend Dr Toor. He really cares about your pet and doesn't over charge. He try's to keep the costs as low as possible for you and does a great job.

Gratian Fernandes

I have been coming to this pet clinic for the many years and Dr. Toor always does a thorough examination and explains the issue properly with suggested treatment. Also, the staff are great and my dog (shorthaired German Pointer) loves to go there.

Amir Tangestani

Honestly, not sure about all the 5-star reviews as it's kind of odd for a business to only have 5-star reviews. I trusted those reviews though and took my 12-week Morkie Poo puppy there for her vaccination. Yes, staff were friendly. Took them a good 15 minute to set us up and then we started waiting for the vet after a quick general examination his assistant did on our puppy. Vet came in and gave some very generic information that was already written on the brochure. Then he proceeded with vaccination: 2 shots, first one was successful and they did it in front of us, but he couldn't complete the 2nd shot (even with his assistant's help). So he said we have to take the puppy to the back room to complete the shot. It took a good 5-minute until they were finished in the other room and the little puppy was screaming throughout. We were finished by 7pm which was their closing time too. Unlike the other comment, the vet did not offer his personal number in case the puppy had issues after the vaccination, he simply said you can bring her back tomorrow - which can obviously be too late - as if he didn't really care. At the front desk we received a bill for $150 for a simple visit and vaccination. This would have be ok if we were given a quote or something before hand. We called in a couple of days before we went in and their estimation over the phone was closer to $60-$70. It turns out the vet had also included all the "optional" vaccines without asking us. Finally, and the worst part, was that for the next 2 day the puppy had lost any trust in us. She wouldn't allow us to hug her and she became more aggressive. Not quite sure what they did to her in the "back room" but we're definitely, never ever again going to take our dogs there and would recommend against this place to any of our friends and family.

Scott Heerspink

Great Animal Hospital. Dr. Toor is fantastic.

Angela Kalia

We previously had different vets in the Lower Mainland for our 4 dogs. All visits were quick and very brief and I was never given much information. On my chihuahua's first visit to Main Street Animal Hospital, Dr. Khosravani and his staff were so incredibly knowledgeable and patient. My brother took my dog and I was on the phone due to being in the US. Dr. Khosravani spent his time examining my dog and diagnosed things that were previously overlooked by all other vets. He then went through everything with my brother, and then spent over 15 minutes on the phone with me to inform me of his findings. He asked me questions about things I may have noticed but would not have known to bring up to a Vet. He even went through my dog's previous vet files to know his complete medical history. I am so so so incredibly impressed and happy with everyone at Main Street Animal Hospital. Dr. Toor has seen our other dogs and he is also amazing. I am so glad that we finally found such professional and caring veterinarians for our dogs. They completely changed the medications our eldest dog was taking because previous vets were giving the wrong prescriptions and now our 13 year old dog has noticeably gotten better. He is eating more, has more energy, and best of all, his pain has been alleviated. All thanks to Dr. Khosravani, Dr. Toor and their incredible staff!

Leanne Abraham

Friendly service and they patiently explained everything that was needed for my cat Jack. He did well in the surgery and everything was as expected.

Kelsey Innes

They got us in right away when my dog was sick. They were very kind and professional.

lisa stitchman

Dr. Toor and his team are extremely thorough, helpful and treat my animals well. Highly recommend him.

Brian Charleton

The Staff and Veterinarian were extremely thorough and professional in helping my Chihuahua cross diagnose and treat her Racoon puncture wounds. I live near Lonsdale and feel fortunate the Main Street Animal Hospital is so close.

Derek Lucas

THis is probably the worst ever experience that I have had with any veterinarian. After my 18 year old dog collapsed I saw that the Main St animal hospital was the first to open so I chose them as the best place to get help, particularly as it was labeled as a hospital. When I got there i went inside to talk to reception before bringing my dog in (my partner was comforting our dog). The reception staff were very courteous and professional but they had to apologise as the Vet was running late. As i was walking back to my car the vet drove up and parked near to my car. I approached him to say that my dog had collapsed and that I wanted him to look at him. His answer was that I should go to my normal vet. After asking him again to look at my dog he told me to go into reception and they would sort me out (as he walked away). I went back to reception and noticed that one of the receptionists was talking to the vet on the phone. He told her not to let me check in and that I should wait until 10am to see my dogs normal vet. When i said this was not acceptable the receptionist then gave me the phone number of a 24hr animal hospital on broadway in Vancouver, 30+ minutes away. I ended up going to Mountainside animal hospital where the vet was amazing and not once did anyone do anything but support us through this difficult time. Unfortunately my dog did not make it, after consulting with a real vet, who did what he could, he passed away on Sunday night So i have some questions to this organization 1) Why would a vet upon seeing a pet owner who is clearly upset and, while able to hear the dog crying turn and walk into his office (so he could call the receptionist to tell her he would not treat the dog)? 2)Why would the vet make his receptionist do his dirty work for him and tell me that they will not treat my dog? Leaving them to deal with an upset owner while he hides in his office. 3) How can this organization call itself a hospital when it has no interest in treating sick animals (unless they are already a customer) Update in response to your post: There was no misinterpretation and I have no idea how you formulated this response 1) my vet was not open at that time I would have to wait 30-45 minutes for him to open 2) I was trying to fill in the form when your vet told the assistant not to fill it in as he would not see the dog 3) Yes my vet did have blood work - so what - the dog was in pain in the car you could have started to look at him and placed a call as soon as the other vet opened 4) If i said I was going to my vet as you indicated why did your assistant give me the brochure fro the 24 hr hospital on broadway. That would make no sens. 5) All you are doing with this response is destroying what credibility you have

Nikki Kent

Dr Toor and his staff are the best!

Netter J

Awesome as always. Very caring but also with an eye to the cost.

Christo

The staff is very knowledge, friendly and timely. We have been taking our Belgian shepherd here for a couple of years and Main Street Animal Hospital and Dr. Toor has always come to the rescue when we needed them. I would highly recommend them to anyone!

Phil LeGree

The quality of care here through the best of times is amazing and during the worst of times it’s gentle and caring.

Sheryl White

Bandit and I had a great experience here. Everyone is so caring!

Simniptual kHunt

Dr.Toor is very lovely, I rarely want to deal with doctors, because I've paid them in the past only to find out my cat is fine. The price was extreme but after some research I found out Dr.Toor was charging me $200 less than most vets; he took off the charge for the exam, part of the teeth cleaning, a test that came out good, and a check up. My cat kept calm and the surgery was a success, he even remembered her after a year of no contact.

Steve Keffer

Edward cat and I have been clients of Dr. Toor for more than five years now -- almost since his practice opened. We've always received the best care and advice from him that has kept Edward healthy and happy. The office staff and assistants are polite, friendly, and always have a smile for you. You can often get an appointment the same or next day, and for such a good vet, Dr. Toor's rates are very reasonable. I'd recommend Dr. Toor and Main Street Animal Hospital to anyone. Thanks, MSAH!

Michael Barker

Attentive care as always

Suzy Casilio

I had exceptional care here last month when I had to bring my very sick cat in. All the staff were kind and helpful and went out of their way to make my cat comfortable.

Susie Carter

amazing place to take the VIP family members! trust worthy, don’t try to rip you off or up sell you, really great and caring staff - couldn’t be happier!

Natasha Kordonska

Great compassionate service from Dr. Amir. Very different issues for two of my dogs, but both were addressed in a professional and expedient manner. Dr. Amir described available options and provided excellent care. The clinic followed up on the status of the "patient" few days later, which was a pleasant touch. When I needed advice being out of the country, I received email response the same day! Thank you Main Street Animal Hospital!

Sandy Dennis

Dr Toor has always taken great care of my senior dog. He removed her toe last fall after she developed a tumour. Post surgery she was having severe discomfort and agitation throughout the night and would not settle. I called Main Street Vet at 1am, so I could get the Emergency Clinic phone number that was on their voicemail. Upon hanging up and before having a chance to call the Emergency Clinic, Dr Toor noticed I had called from call display and called me back and guided me through my dog's care through the night. He also offered to meet me at his clinic in the middle of the night, if required. I can't imagine that many vets would provide that level of care!

D. Stark.

Wonderful staff. The ladies are great. Dr. Toor....eeehhhh. Not so much. He was rude to staff, late to see us and unapologetic about it, wanted to give us medication that we didn't even need and much more. Clearly people haven't been looking closely enough at what he does and why he does it.

Swyft Wing

I've only been here once, but the experience was so distressing I had to leave and find another vet. The staff was wonderful but I can only describe the vet as rude, dismissive and condescending.

S. NA.

Dr Toor and staff seem to really care

valerie williams

I am so thankful for all the support and love from the staff at the Main Street Animal Hospital in North Vancouver! They have been outstanding in taking care of my sick cat who developed a re-occurring partially blocked urethra 4 weeks ago and who is still suffering with urinary crystals and bladder pain. Dr. Toor and his staff (Dr. Amir, Emma, Michaela, Aleisha and Roberta) have been such a blessing to me and my little boy Jasper and I will be forever grateful for their kindness and help. Dr. Toor and his staff decided to admit Jasper to the Main Street Animal Hospital instead of transferring him to the Vancouver Animal ER. They took turns looking after him 24hrs/ day when they were not scheduled to work on the long weekend. Their dedication and sacrifice to give up their weekend to look after my little boy will never be forgotten. When Jasper originally developed his partially blocked urethra and urinary crystals 4 years ago, the Vancouver Animal ER highly recommended for me to take my cat to see Dr. Toor because they said he was an excellent veterinarian and that he knew how to look after a cat with chronic urinary issues. The staff are very knowledgeable, friendly, helpful and caring towards all the animals that they see and their overall prices are very reasonable. I would highly recommend Dr. Toor and his staff to anyone looking for a great animal hospital! Sending God's many blessings to all the staff at the Main Street Animal Hospital and Jasper and I THANKYOU for all your love and support!

Mark Lige

Dr. Toor and his team at Main Street Animal Hospital are true professionals, who genuinely care about both their patients and their patients' owners. They took superb care of my cat, and I very highly recommend them for their expertise, honesty, and compassion!

Melanie Macpherson

My friend took her dog to Dr. Toor for knee surgery, and he and his staff were so wonderful. Very diligent, caring and took over an hour with us explaining the procedure and answering questions pre-surgery. When we picked her dog up after surgery, Dr. Toor gave his cell number and said to call any time during the evening if my friend had questions. I was so impressed with Dr. Toor's service and level of caring, I've decided to move my dog to his clinic.

karen williams

Our family is going there for a long time for our dogs .Excellent services always!Compassionate and friendly team and the vet! Our dog was very sick ,vomiting and not eating.We have another great experience on this recent visit.Dog is happy again.Thanks for the team at Main Street Animal Hospital.

Sky Antone

I showed up, cat in hand without an appointment. They took my cat in and had him in surgurey within the hour. The doctor was upfront about what my cat needed and gave me a very accurate estimate. The same day I had my feline back and in good health. A very professional doctor, and caring staff to boot, what more could you ask for?

Chris Lofting

Everyone was welcoming to me and my dog, Sage. Dr Toor did a thorough examination and then spent a lot of time talking to me and explaining our options.

William Purchase

I have been going to Dr Toor for many years and he is awesome, very compassionate & gentle. He explains everything perfectly and is never in a hurry. If you are looking for a decent veterinarian, he's your guy. Thanks for always taking such good care of our pets!

Bob Morrison

Heidi hadn't eaten for several days and was ery lethargic. Dr Toor found the cause and after treatment she's back to normal.

Badapple Entertainment

I brought my cat in that had injested a chemical that had burned her mouth, I explained the situation and the fact that I was ill, single parent on disability and was limited on funds, the staff was very sweet but the vet was awful he couldn't even look at her without help, he came back with a long list of things that could be wrong and tests they wanted to do it was over $700 if she only needed to stay one night but $1000 if it was 2.days I asked if they could help in any way or could I pay a bit in payments. he said no and they gave me back my sick cat and sent me on my way

Cath B

Great service!

Barrey Tanner

Our puppy was having a bad allergy reaction and we were referred to the Main St Vetrenarian clinic by our old clinic which was unable to see her for a few days We called and they were more than accommodating to schedule an appointment for that same afternoon Met with the vet and he was more than helpful He did not just say that our dog needed a bunch of expensive tests. He said that they are not always reliable but he did offer a solution and asked if we would like to try it He gave some medications for a couple weeks an injection which he said that if it works we would see results within a couple of hours He changed her to an allergenic diet as well After being home for a couple of hours we noticed that she had settled down and was no longer chewing on herself It is now been almost 3 weeks and our pup is still fine and her hair is growing back Highly recommend seeing Dr Amir as he fully explained everything in a way that we could understand

Sandy Parkinson

I love this clinic. They have accommodated our schedules, they are clear and honest about their services and rates and the staff are very warm and friendly. We took our pup for the typical visits during his first year - vaccinations, micro-chip implant, de-worming, neutering, random pink eye - and have always received professional care and a welcome reception. We dropped in for a social visit recently and our dog was pulling me in like we were visiting old friends. In fact, we were. They greeted him by name even though he arrived unexpectedly. Hopefully other clients feel as special as we do.

Emma Leaver

Dr Toor and his staff are absolutely wonderful. They helped us so much with our geriatric golden retriever, after we moved to the North Shore. He was always pragmatic and realistic about prognosis’s and her quality of life, and we felt completely supported with what would come to be difficult decisions in her final few months. Looking forward a year, we now have a new puppy and didn’t hesitate in reaching out to Dr Toor to help with her care. Hands down great vet.

Devon Bruce

My experience with main Street animal hospital was outstanding! I mainly corresponded with Dr. Toor who was very compassionate and understanding of the situation. My cat was very sick and they were able to see her immediately. Dr. Toor explained everything very thoroughly and even talked with me after hours. I also spoke with Dr. Khosravani who was also very nice. My cat is doing better and I can't thank the vets and vet assistants enough for their dedication and kindness.

Ismet Tejpar

My two senior shelties have been under the care of Dr Toor for the past year. I have found Dr Toor to be competent, a good listener and takes time to address issues and explains in detail treatment plans and rationale. The vet assistants are friendly and kind to my dogs. The premises are clean.

I Iamwell

Great experience visiting this clinic. Dr Toor listened to me very carefully and then recommended some blood tests for my older cat and explained the reasons for the tests and medicines. He has a very genuine approach and very thorough .Clinic is very clean and staff is very friendly. He was recommended by one of my friends and I also highly recommend this place.

Karen Bresler

I am so grateful to Dr Toor and his amazing, deeply caring staff for their professional and excellent care of my dogs who are now all old. Dr.Toor is an excellent diagnostician and always takes an economical approach to tests needed, with full care of the animal at all times. If more serious tests are required, then he explains why. I never feel that unnecessary X-rays or tests are simply ordered. When our lab was diagnosed with diabetes I was fully trained in how to give the insulin injections at home. Our dogs are living out their last years comfortsble even with old age ailments and so well looked after with this hospital to support us. We had to put one of our fur babies down last year and the compassionate way that both our dog and we were handled as a family will always be what I remember from that day. A huge thank you and hugs to all at Main Street Animal Hospital

Pat Fitzwalter

Main Street Animal Hospital. I highly recommend the Vet and Staff who are very efficient and friendly. Service as been excellent. Pat Fitzwalter

Raelene

Dr. Toor and his staff are always very kind and thorough in caring for our pets. I appreciate their flexibility, genuine concern, and follow-up. Their service is reliable and consistent. Thank you!

Ted Birken

Great Care, Friendly Service and Empathy , the staff are always there to assist.

Jackie P

Amazing! I've been bringing my senior girl to Dr Toor for the last 6 or 7 years now. He's saved her life at least twice in that time. Dr Toor has always been incredibly responsive and helpful - he works with the owner to find the right course of treatment and always makes the effort to keep costs reasonable. I adopted a new boy last summer, and it turns out he has an incredibly rare disease that Dr Toor had heard of, but never encountered before (nor had most other vets in the area). He did extensive research to figure out how to diagnose the disease and how to treat it. It's been more than 2 months since my boy was diagnosed, and he is doing amazingly well now. Thanks Main St - I couldn't have done it without you!

jen

Hands down this is the friendliest vet team! They are always pleasant, kind and welcoming.

David Short

Feel so cared for and suppored by the team. Also do their best to fit us in when emergency comes up and amazing how they always follow up and check in on how our pets are doing. thank you for all the care.

Terry Connelly

Great Doctor's, Staff & Service.

Cherelle Matthews

Our recent experience for urgent attention for our cat was outstanding, the team showed that they care, they provided treatment and surgery plans which were well thought out and really did have the best interest of our cat at the forefront. I would recommend Amir and his team !

Terri Bergman

My cat was very ill and I had to have her put to sleep, I first went to another Vet who I found had little time for me... here at Main St Vet hospital I met the Vet who was unbelievably understanding and kind, he knew exactly what my cat was going through and gave me options. I never felt I was rushed and the young ladies who assisted him were lovely, so I just want to say it to all people with pets that this Veterinary is the BEST place I have ever visited and over the years I have had dogs & cats and visits to get this sort of help... I also should mention I was charged far less here than I expected. So, Thank You A.M.A.H. T.B. North Vancouver