Reviews of Kootenay Lake Hospital (Hospital)

Tim Vulker

Good service.. usually.

Isabel Curiston

Amazing staff, they are very friendly and helpful. They will take care of you, but the wait is extremely long, they are understaffed so the wait for something minor is very long.

Raul Bautista

Good people in there

Eric Viklund

A little hard to find. Thank heaven for GPS. Eye surgery done here 15 yrs ago. Was will taken care of.

Wendy and Richard Hugli

To all the staff of the 3rd floor medical unit, you are heroes to me. You know why.

Barry Crawford

I have been admitted to this hospital on two separate occasions through the ER. I have to say, having a background in the health profession, I was given excellent care in a very timely fashion by sincere, caring & knowledgeable staff. Also the nursing staff up on the wards work hard to provide you with quality care. Thankful for care received here.

Danny McDonald

I have nothing BUT the highest to say about Kootenay Lake hospital. It's such a friendly hospital and the doctors and staff are amazing!! To let you know how much I like this hospital I drive all the way from Trail to go here!! And I'm on disability so not much $$ for gas, that should tell you how much I like this hospital over Trail's hospital which is a JOKE!! Also in Trails hospital a 5 to 6 hour wait in the ER is the norm, yet I go to Kootenay Lake hospital and I'm seen within 20 minutes!!! Thumbs up to this hospital in my eyes!!

Shreya Thakur

I had an accident this morning so obviously it was an emergency... after waiting for 5 hrs... m going home without getting treated! What a shame...

Bob Carter

Very caring, kind and skilled staff.

David Jeremie Lewis

Friendly Caring Staff! The last few times I was there I got to see a doctor within 15mins!

Lorian Dudley

Laboratory very understaffed. There are 3 chairs so realistically, 3 people can have lab work done at once. I arrived at 8:07 a.m. and the ticker was at #589. I'm number 600 and it's been over 1 hour 20 minutes. I was not impressed. An elderly couple had to leave because they'd been waiting too long and had to eat! I'm suffering low blood sugar as it is. Just get some more staff!

Anthony Nadeau

I too have been admitted more than once through Emergency. I have always found the treatment in this hospital to be first rate. The Emergency dept Is excellent and 3rd floor nursing is also excellent. Thank you to both departments!

Kid Kootenay

For a small town hospital its very good, much cleaner than say Trail hospital the staff, nurses and Doctors are overall all very good and friendly. The wait times in Emerg can be long do to doctor cut backs etc but they do their best to get you seen to in a timely fashion. There is a full service cafeteria and vending machines in the basement as well as Guest WiFi to help make the waiting easier. There are a couple nurses whose bedside manner dealing with kids leaves a lot to be desired but that's the exception not the norm overall very good

greggdilligaffshelly

Had surgery and lived I'm ahead of the game

Dave

Very attentive and friendly staff. Clean and quiet. Hallways are labeled and well lit.

Vienna Dönni

Absolute nightmare to go there. Long wait (3h +) every time I went despite there being no people. Been forgotten about at multiple stations, all in all just a frustrating experience.

Marcia Podruzny

The receptionist and nurses were wonderful, but Dr. Isabelle Cochrane is a horrible Doctor! I would not recommend her to anyone.

Curtis McDonald

Been trying to make appointment with the lab. Tells me I'm calling when they're closed when they are not. I can't get the tests I need.

Imre Szeman

Emergency room staff were amazing. They helped get me back on my feet in no time - despite all the blood!

Randy Catalano

Had to take father to emergency on Saturday Wow The nurses The doctor merrick (?) What a great team Incredible So impressed Thank you for your help

Rose Rant

I have a rare disease which requires me to go to the hospital every 3 weeks for treatment. I find the staff the most caring and helpful. My husband was in the Nelson hospital in 1994/95 for Crohn's. When Igo there a lot of the staff still asks how he is doing. It is a pleasure to go there and know you will be treated not only like a patient but also a friend. I recently lost my mother and the outpouring of sympathy and hugs were unbelievable. Thank you all so much.

Troy Pennock

Organized and safe

Megan Hackett

Honestly, I've never had such efficient care - even with signs up apologizing for longer wait times due to staff being ill. Grateful to the nurses we've encountered so far - everyone has been upbeat and lovely.

Cedar Trees

The Nelson Hospital Blood Lab lab had 13 patients waiting today, and then all the lab staff disappeared at 10am for 25 minutes and there was NO STAFF to be found. Turns out they just left all and had a 25 minute all staff meeting during the work day with patients waiting. I was appalled. Most of the patients waiting were elderly patients with appointments. 1 elderly patient was on an oxygen tank ,and 1 elderly woman had been fasting for 14 hours, and the staff knew all this, and didn't care. The fasting woman had a 9:30am appointment & they didn't call her in at 10:30am after their meeting. This is a pandemic and this is how they treat people who are at risk! When I finally had my blood taken I asked where everyone went and they told me about the staff meeting. I asked if it was normal to have all staff meetings while open with patients & the tech said “Yes always, it’s the only time we are all here". I was pretty shocked for them to openly show during a pandemic where their priorities lie. The lab open sat 8am and were fully booked with appointments all day, and then all the staff just disappeared for 25 minutes, and ignored everyone's appointment times. I felt so bad for the elderly woman on oxygen waiting for so long. I hope the blood lab gets new leadership that makes patients a priority.

Alan With

Good Doctors and staff. Long wait times. Often no parking.

Lance Ledger

Respectful. Went in at midnight and was seen right away. Great staff. Thank you.

Raja Thalluri

Friendly staff and helpful!!!

gerald mccrae

Staff attempt to give you the greatest aid that their levels of knowledge allow them to and that is all anyone can really ask of anyone. Is it not???

Jagjot Buttar

Long waiting time in emergency. There are only 3 patients in emergency. Still i wait for 4 hours. Emergency means emergency.

Bailey Lahure

Easily the worst hospital I’ve ever attended. Empty waiting room yet still I’m forced to wait 3+ hours to get anywhere