Reviews of Petroglyph Animal Hospital (Hospital)

Andrew Fritz

Treated us with dignity and care during our sad time...great during other times

Brian Davies

Great service and well adapted to covid protocols. Wish vets wouldn’t rip-off pet owners though

sam bull

I've been going there for years they've always been really good to me

Trina Bailor

Fantastic team! Really made the process of my puppies shots super easy!

Drew Quinn

We absolutely love the care and concern we get from everyone at Petroglyph. Dr. Michaud always goes beyond and has saved one of our cat's life and when we had to put another one down, she was so kind and compassionate. The from staff are PHENOMENAL!! Cassie and Amber are just wonderful!!!

Kelly Huxham

it is difficult to get through on the phone right now, keep trying. COVID has vet's crazy busy and they are trying to do their best

Lisa Fehr

They have great staff who always treat us and our pets well. We have had to make some difficult decision with our pets and have always felt that whatever we decided would be respected and supported.

Tanis

Wonderful and knowledgeable team of Veterinarian's and staff (especially tech Hayley!). Extremely happy my pet's have the best medical care.

Char Busby

Great service ,kind and gentle vets ,affordable pricing

Erin Sowerby Greene

My equine vet operates out of here and she is incredible! I have had a hard time getting a hold of clinic staff when I need to pick things up but they may just have full phone lines with COVID

Josh Richardson

The staff has been great every time we have taken out pup in. He is actually excited every time we pull in the the parking lot, he LOVES this hospital.

Stephanie Nash

We have been taking our animals here for 30 years. The staff are amazing! Everyone is smiling, happy, attentive, and part of my animals extended world! I take all of my crew to Dr. Michaud when possible as I like to have the same vet like we have the same GP. Plus she is able to handle all of our animals including my Tortie who is a cat with such a friendly disposition. Lol. This is a top notch animal hospital!

Lianne I

I just want to say a huge THANK YOU to the ladies at Petroglyph....my daughter had to put her very beautiful and young feline down yesterday and I could not believe the respect this group had. It was quiet and respectful and a special thanks to Shiloh for being there for my daughter .... I would recommend this fine vet hospital to who ever is looking for a kind, respectful and accomodating vet and assistances, from reception to lab tech to the vets...

Ed Robinson

Straight up, good vets. When they could no longer help us, they told us it was out of their hands

Wayne Scott

Good place

eric stabler

My favorite animal hospital

Ingrid Dilschneider

Thank you Petroglyph team for helping my dog Benji! We just moved to the island, obviously don’t have a vet yet, and we needed a prescription renewed for Benji who has epilepsy. They didn’t even hesitate to help me out!! Can’t wait for them to meet our furbaby! Thank you!

kalynn may

Amazing services! Super happy with how my pet was handled and treated and the employees are super friendly!

Conrad Born

Very courteous and professional been going there for 25 years

Genlisae

Best vet i have ever been to

Caitlin B

The staff are so friendly, and the Doctors are very knowledgeable and kind.

Jennifer Finnegan

this clinic is the worst vet ive ever been to my cat was really sick and they turned her away cause i didnt get paid till the next day and my cat died that same night. all they worry about is money they dont care about the animals at all

Kristina Parkinson

Been going to Petroglyph for our furbabies' needs for over 9 years now. Staff are always friendly, and the veterinarians take a lot of care with the animals and spend time with you to talk through everything every single visit. Everyone there obviously loves pets and is happy to see my dog and kitties when we come in. They were exceptional when we had to put down our elderly girl a few years ago, very caring. Never had a surprise bill, never felt guilt-tripped into additional services (had both these issues with our previous vet!). I would highly recommend making them your vet of choice.

Maggie Conners

Always a very pleasant experience for myself and my dog. Staff are communicative and I think that is extremely important for people working with animals. Thank you Petroglyph!

Holly Djukastein

I took my kitten to Petroglyph for her vaccines and boosters. I had an excellent experience. After calling to notify them that I'd arrived they came to pick her up from my car, asked me if I had any questions for the vet and took her inside. The vet called me after the exam to let me know how she was doing and to decide which vaccines to get. After that I waited to receive another call and paid the bill over the phone, then I met an employee outside to pick her up and receive my invoice. Very pleasant staff and an overall great experience with very good social distancing precautions. I think the only issue I ever faced was the wait period after booking an appointment. I think I had to book two weeks ahead of time but that was not a problem and goes to show that they must be good at what they do if they are that busy!

Cleary Donnelly

Staff is always super friendly and helpful

Amy J

So thankful Blaze is a pup patient at your clinic ????Always a pleasure and delight to interact/chat/giggle with all of the amazing staff and fellow clientele You guys hire and have the best people ever ❤

Jacki Miller

Very caring staff. Very busy today, but still very organised.

Monique Gordon

The best!!! They treat Loki like family for all his troubles, all of the time.

Mike Perkins

Staff is always friendly and super knowledgeable

Jonathan Hreno

Literally my dog's favorite place to go. Staff is knowledgeable, friendly and helpful. The veterinarians I've dealt with are genuinely loving to my dog. I feel very confident putting my dog in their care.

Andrew Nicholls

Much better than the other places in town.

Jelena Popovic

Great experience, friendly staff and very welcoming environment!

Coffee Dad

The staff is very kind and supportive!

Sarah Garlough

It always causes both myself and my kitty anxiety to go to the vet but they answered all of my questions and listened thoroughly to my concerns. They gave Maggie the best care available and were very transparent about treatment options. I appreciate you accommodating your clinic operations to covid and providing a safe service for my furry child and myself. Thank you again for your services! Your staff is amazing, friendly and efficient

Brad Stewart

Very compassionate care

Rob Shearer

Very friendly and efficient staff. I take both of my animals there and have no complaints. I believe they get very busy on Saturdays though. So it's best to make an appointment during the week.

Sammy Brandt

Atmosphere was great, staff were all very friendly, the waiting room was cheery, and the exam room was nice and open.

kat B

Vet was very thorough

Meg Lou

My dog loves it here, even after he got neutered! Kind, caring employees, a wealth of information about pets, and free candy for you and Fido at the front desk! It's worth the long drive from my house.

Meagan Ashley

FANTASTIC!! I took my dog in after living a horror vet visit at island vet and the vet at petroglyph was amazing. Not money hungry at all. They truly care about the animal and not money which is important. Great advice as well. Highly recommended!

david levine

I had my puppy's nails done a month-and-a-half ago for $25. I took her in last week and they charged me $38 for the same 10-minute procedure. When I expressed my view on the increased price in a week and a half the attendant was rather argumentative. I'll be using Nanaimo pet services in the future for any grooming. They charge $12 for the same clipping.

Steve Garbutt

Great place

Sushistew

Very friendly great with the cat Duke.

susan r

They are always great with my dog

Starja

Pros: -Staff was kind and gentle with my grumpy old lady cat. - Honest -Discussed several options for treatment and didn't try to push things I couldn't afford. -Able to do bloodwork on site so I could have test results in half an hour Cons -None!

Rose Mcinnes

My sm.dog was in for his check up prior to his surgery and always have been satisfied with the compassionate care I've recieved there . long ago my senior dog had a root canal done.Recieved nothing but the best of care then too.

Tia Hockin

I'm not sure as how to rate them.... as in the past I've had excellent service. The Vets I've had have been very caring and kind and helpful. I also have many friends that take their animals here and have been very happy. So I was just crushed when I got Dr. Aleta Schmah.... My first impression of her was when she walked into the room after I was waiting in there probably 10 minutes and was petting my cat the whole time, so I didn't want hair flying around the room so I rolled the bit of hair up and was about to put it into the garbage when I heard her say " EWE DISGUSTING"..... yup from a Veternarian. Then I knew my cat probably had an eye infection which she did, but I also wanted to ask about her couple accidents in the house. Where she was just walking, then peed. Which is HIGHLY unusual for her. When I told her she kept REPEATEDLY telling me that my cat must be mad at me. I kept saying "NO" that it wasn't like her, that something was wrong. Finally after much persistence she said that IF I INSISTED, that she could take a urine sample. Which, I said thank you for. When she came back she said that it came back positive for a UTI which didn't surprise me. Then she said that there was blood in her urine as well, so they did a an ultrasound. ( Which I would gave gotten anyway, but it would have been nice if she asked if I'd like one done, as it's not cheap.) On the Ultrasound she had stones in her bladder from Crystal and mineral build-up. She gave me a couple options, one being diet and the second being Surgery but made the first option( the food option) seem like it wouldn't work and was a waste of time and kept calling it "boring". What is that supposed to mean??? And THEN you would still have to do follow up x rays and such. So then It made me think my only option was surgery. Which she then said that as this is normally in male cats that my cat( being a female) may be predisposed and after surgery this could still be an ongoing problem...... At that point, I said that I needed to go home and think on things. That was on Monday March 12th, all through the week I was discussing the situation with friends family and clients of mine. Thursday March 15th I made the decision to call in and make an appointment to my beautiful, kind, precious kitty down. As all I could think of was that I couldn't put her through multiple surgeries if she was predisposed and that was unkind, not to mention expensive. Thursday night I stayed in bed with my cat all night, didn't take the kids to their activities. Friday, I was so distraught I couldn't go to work, I went in balling my eyes out and explaining things to our receptionist. Saturday I made myself a shortened day because I was so depressed and distraught for my cat. Monday morning came..... I Got my friend to pick up my kids and I for moral support and so I wouldn't be a distracted driver on the road on the way back... I brought my cat in, as my kids and friend awaited in the sitting area. I was brought to a room where I'm sure they did all their euthanasia's. I tried to be strong all morning and to not cry, but as I was waiting I broke into tears as I held my beautiful cat in my arms and couldn't stop saying to her "I'm sorry, I'm so very sorry". Another vet walked in at that moment and asked why I was wanting to euthanize my cat. I told her and then she said that that was wrong, that the food DOES work. That I was a week out of 6 weeks done with the food. That they would COMPLETELY dissolve....... That just because she's a female DOES NOT mean she was predisposed.... That my cat would be fine.... After all of that.... All the heart ache, despair, distraught, depression....... My cat was going to live.... This vet was very kind and had a very gentle demeanor and I recognized her from previous services where I've had PUTSTANDING service. But unfortunately, I got someone else March 12th.... I would HIGHLY recommend NOT going to see DR. ALETA SCHMAH. Any other Vet has been great and I would recommend ANYONE ELSE.

Digi Beatz Krypt

Very professional and knowledgeable staff, waiting area is very clean and organized. Acceptable waiting times when waiting for an appointment. Staff is very polite and caring.

Author Heather Ball

I drove up from Victoria to have our two, male dwarf rabbits, Pepe and Big Baby, neutered here. The cost for the procedure was over one hundred dollars cheaper for each rabbit. They healed up nicely.

mark nieuwejaar

Bunny cremation $300 Death from one of the many variation of Head Tilt... Three hundred my God no wonder these scavenger drive BMW's...

TLEI

Made me feel at ease and very supportive

Monica Walker

We have gone to Petroglyph Animal Hospital for years. They have friendly, caring, dedicated staff. They will not recommend unnecessary services. Overall, a great vet.

Eric Sorensen

We had an elderly dog who was at the end of her life and the staff at this clinic were absolutely amazing! They helped us get through this very devastating and difficult experience and kept our dog comfortable and happy to the end.

Marika Harris

In November I brought my 6 year old cat here to have a tooth removed, after surgery she couldn't breathe, wasn't eating or sleeping, they tried to tell me she had asthma. Two days later she had to be put down and then they tell me they made a mistake during surgery and over inflated the breathing tube and effectively killed my cat. They did what they could in terms of financial compensation to make up for it but I was in shock at the time and I could not properly process the situation. Now that I have had time to process this event, I am still very gravely affected by this. It was traumatizing and upsetting. My cat died after 48 hours of extreme pain with no relief. Please beware, this vet clinic has somebody working there who does not pay attention to important safety procedures and your animal may not survive a visit here. I want to put this out there as a warning to all pet owners.

Lisa Parkin

Amazing care, affordable and everyone who works there is great from the moment you walk in

MrEgrass

I wish I could give 0 stars. This is the worst vet clinic I have ever been to in my life! They charged me $90 for an exam to tell me they can't find out anything with that exam and I would need to pay 300 more for blood work and 200 more for xrays. Don't go here unless you have lots of money to dish out for nothing... Places like this kick people when they're down during a pandemic when money is extra tight.... They say they waved the fee but actually I said I didn't want to pay for nothing! Why do I pay 90$ for an exam if they're going to ask for extra tests anyway the exam fee is a total rip Off! They could tell everyone they don't know and that they need more tests just for the extra money! Turns out my dog had pyometra and I managed to diagnose that myself when they could not... Something is wrong with that picture to me

jasmine bussiere

Amazing compassionate animal care. Friendly staff.

Alex Klepper

Took my dog to Petroglyph for the first time this week and was very impressed with the clinic! The service was efficient and all staff were great!

Adam Emery

Wow they are great! They are very personable and are great with all animals

Christina Hugo

Very disappointed in this office and the way it is run. My dogs original appointment was booked for Dec 16 which I had to book time off for, got an email the day before saying his appointment got cancelled due to the doctor going on leave all of a sudden, and his appointments did not get moved over but cancelled. I rebooked for Jan 2 (today). I got a call yesterday to “confirm” his appointment, was out of town working didn’t get back until 9pm.. so, I returned call this morning, and apparently his medical record wasn’t updated yet, and what the receptionist found from my dogs transfer papers on “Thursday” it said that his vaccinations were up to date when in fact they’re not and they said it was “difficult” to read his records? So what I’m getting from this is that no one had looked at my dogs file until last minute and even when the receptionist found delinquencies on Thursday she didn’t get ahold of the other vet to get clarification and I didn’t get informed yday through my vm. Nobody looked at his file even to prepare for his original apt Dec 16. I feel slightly neglected from this office, considering we’ve been waiting for over a month now. I don’t recommend this vet office and I will be speaking to my friends who have recommended us to come here.

evan jeffs

Very nice people there

M Jeb Clark

Great staff and super vets.

Violet Moon

Had a great experience bringing my dog here. Have recommended to others

Chrys LoScerbo

Magically rustic cabin housing a very professional clinic. Focused and accommodating reception. Efficient and friendly vet techs and informative and caring veterinarians. Very thankful to live close!

Coifox1

This place is great, they always treat you and your pet like family! And they helped us out when we needed it, they didn't have too, thank you all you there.

Audrey Rene Jones

Staff are always friendly and helpful. I can always find an appointment to get one of my pets in quickly. They are there to genuinely help your pet, do not charge for unnecessary services, and are upfront about the total cost. Highly recommend!

Michael G. Khmelnitsky

The following review is my personal opinion. I called this clinic because I adopted a new puppy and wanted to get her checked up and also to get a rabies shot for her. I previously used to bring my now-ex-wife's dog to the clinic. The first person I spoke to said there would be no problem with signing me up. However, when I called back I was told the exact opposite: that this would constitute a new account and therefore they don't want to see me. I find this sort of customer service both unprofessional and unkind. For this reason, I don't recommend this clinic.

Patricia Shaw

Helpful and caring staff

Stuck in a hole

Great service. Great pricing. They take care of your fur babies

Clint Thompson

We have 2 Mastiff X Great Dane's and a cat named Hippo. When we were looking for somewhere to take our fastly growing family the staff at Petroglyph Animal Hospital welcomed us with open arms. Can't say enough great things about all the staff. From the front staff to the Doctors they are absolutely amazing. Thank you for all you do to make sure our furry family are always heathy.

Jilleybean

The staff here are very caring and empathetic, but also very knowledgeable and professional

Lila Pitman

Friendly staff great prices

Megan Nelson-Vassart

The vets at Petroglyph are so wonderful. I've had to have 3 animals cared for and put to sleep by the vets and they were so caring. The vets and clinic staff were comforting and kind. I recieved a card in the mail soon after my animal's passing that was signed by the staff on duty that day. The level of care, comfort, and love that the staff provides is top notch.

Faith Black

Just moved from out of province, my little furbaby was in pain. They saw me right away, were kind and understanding. They gave me options, we ended up doing surgery (when I was quoted the same surgery in Ontario it was a considerable amount more). Worried pet mommy here, called the office several times to see if how was healing was normal. Each and every time, I was told to bring him in and they checked him out at no cost! The staff is wonderful, kind, non judgmental, compassionate and most of all love all animals.

T Edwards

Always kind and helpful staff.

Susan Fraser

I was just picking up food today, but reception people are so friendly, always accommodating and very helpful :)

Ken Clark

Awesome staff. Great service. Many of my equestrian clients bring their horses here and swear by them.

Jane C. Gilfillan

Just OK

Jason Rossiter

Very helpful and caring pet hospital, which is a lot more than i can say for a few other pet hospitals here in Nanaimo

Meghan

Compassionate people, lowest prices in town for the treatment that my pet needed. Every other vet in town didn't have time for me, and even though Petroglyph didn't either, they still squeezed me in. I will be going back here for their customer service and capability.

coOl things

I brought our puppy there for his first and second shots. The second time I was not able to bring him on time, my husband brought our puppy. I met him there as soon as I was off work. Before I arrived the vet yelled in my husband's face while standing over him pointing her finger in his face accusing him of calling her a thief. He did not call her a thief. He stayed calm throughout this incident. I arrived after it happened. He let me know once we were home. I understand the importance of the vet caring for the animal's. But bedside manner for the pet parents is a necessity as well. The vet was very rude an disrespectful and condescending to my husband. I have since chosen another vet. I will not recommend this place to anyone. And also my puppy has not been the same since his last visit there. I did not feel comfortable or welcome both times I was there.

Michael Gregory Eaton

Warm and welcoming environment, positive and professional staff. Excellent!

Sandra Westfall

The staff are wonderful. Our Tilly was at ease when they help her with a sore paw.

Anne Marie Behan

This place had awesome staff and are very helpful

Cece Fournier

Terrible service - charged me $67.50 to cut TWO dogs nails. They literally just cut them, no grinding or anything. My dogs are not difficult nail cutters. Would NEVER return.

April Dale

Can’t say enough good things about this vet clinic. Hard working, honest people who truly care about your furry family member. My dog and I have received nothing but exceptional service from them. I’ve been to a couple other vet clinics here in town and none compare. Thanks to all the staff at petroglyph for being so awesome!!!

barb kostiuk

A staff member I believe was a dr. Was extremely rude to me and left me standing there after telling her how poorly my dog reacted to the medication.that I wanted to refund. When I asked if someone was still helping me she snapped and said she won't tolerate my rudeness. She's the one that left me standing there and I didn't know what was going on. I realized in a minute what had just happened ..I litteraly was in shock...this place used to be AMAZING. .. but it had done a 360 over the past year or less and I will never go back... have been going there probably 20 years and have spent over 5,000. Was extremely unprofessional the way she treated me and when I told her I had not been rude or disrespectful only she had just been... she said nothing and just stood there. Was creepy and weird.

Sheri Sanford

I’ve been going to this place for over 15yrs, My Milo is 15 years old and he’s been going there since he was a puppy. I phoned this morning to get an appointment due to Milo being in severe pain and not eating or drinking and they tell me they can’t see him till next week and that they refuse to fill any medication over the phone, specially knowing what he needs every time this happens it’s that simple, very rude and not helpful, not right. These are our fur babies and they mean the world to us so I decided to phone another vet close by and they’re going to either have a appointment over the phone or bring them in at 11:30 so thankful for them, thank you Chase River veterinarian, you care ♥️

Hurricane McLean

These people are animal lovers! They're considerate and compassionate. Prices are reasonable.

Cathy F

I have 4 rescue dogs and they all go here as my previous dogs have done also. Great place and great staff

Bob Baden

Very professional and very helpful

Carol Struck

Phoned today about my daughters kitten she just got (4 days ago). jumped off the bed and dislocated its shoulder. I explained to the receptionist that they were on their way and she didnt have much money but we should make it work. ( key word we as in I)..... once she got there she was told they had no one to help her and was sent to another place. Pretty sure she was turned away cause they were worried about payment!

BJ Reeve

Amazing, compassionate, and knowledgeable staff. Very fair prices.

Morgan Mowatt

My dog gets excited to go to the vet. He loves the team there. I appreciate the complimentary phone check-ups I received after a recent visit, including tips from the vet. There have not been any unnecessary costs and it feels like honest service every time.

Gail Robertson

OUTSTANDING

Duncan W

Always good to our dogs

John Phelan

Wonderful treatment...patience...professional....and knowledgable

Norm Munroe

Very good vary happy with the way they look after my 4 dogs & 1 cat

Ken Flesher

Love the beer and open fires for dining during covid are a great idea, will be back for sure

Doug Poole

They repaired my dogs ACL and he is a new dog. Great job fixing him up.

Ron Leonard

Clean friendly and careing thay help the poor with a payment plan

Sara Williams

Qualiy of service has gone terribly. Phone calls are not returned. I was waiting at the parking lot to pick up pet food. Called.. paid over phone. Lady said someone will be out shortly. Waited 20mins only to realize, they have placed it on the bench by the door and no one told me, that ..i am supposed to pick it up from there...changing vets soon....receptions are just plain rude on phone...a lady vet as well...forget her name...

Phil Rose

I've been to cheaper, but the saying "you get what you pay for" is apt. They're kind, knowledgable, and caring.

rob robinson

Been going to Petroglyph since 2015. Vets are good. Still good. But the front desk staff that were once efficient, professional have gotten so worse, I have no words. Lot of newbies, young girls lacking professionalism, basic customer service skills. Rude. Incompetent. Inefficient. Over booking clients. I drove 45mins for my fur baby's annual checkup & vaccination. I waited 30mins. Young girl comes & says, vet is over booked, can't do full annual exam, just vaccine, 100$ vet fees plus vaccine fees. I have to come back again for full checkup 100$ again. I said am not payin 100$ twice cuz you people overbooked, not to mention the trouble you're causing me, I will come back again anyway, they say I have to pay 25$ rebooking fees. I couldn't believe it. Nobody knows anything. Its like a group discussion at the reception. Each one telling me their view. Another young dark haired skinny girl, wish I remembered her name, would like to plaster it everywhere, she tells me you were 10mins late, so vet can't see you and you have to pay 25$ to rebook, its your fault, when am sitting there for 30mins. I said am not paying a penny for all of your incompetence, a whole bunch of front desk staff's incompetence. Moved my business elsewhere. Shame the vets are good but hiring inexperienced unqualified unprofessional front desk staff does impact business. Heard the same story from other pet parents. Quality of service at Petroglyph is headed downhill. I share my experience with anyone that listens. People need to know. The audacity to make me wait for 30mins, then ask 25$ fees, then blame me to my face, you got to be kidding...

L J

Nice clinic and the vets are super friendly and helpful. Would definitely recommend. The only unfortunate part is that you don't necessary see the same vet each visit like you would expect - you see whoever is there. I would like the consistency but would still recommend them.

Patricia Boudier

Covid protocols working. Functioning well for all patient needs.

Chris Bush

Kind, caring, considerate, staff.

Cailey Korhonen

I love most of the vets there! The workers are friendly and very helpful. My poor dog has allergies and they listen to all my concerns and help me get her life less itchy.

Natasha 0. Brockman

Wonderful staff ????

cory brown

Sadly we had to put our yorkie Milo down and the staff was amazing. They had a room set up for us very proffesional and when it was over they showed us a back door because we were a mess. Also about a week later we got a sympathy card signed by the whole staff.

PETER EN

My dog was just coughing but the receptionist let me cost $880 to do x-ray and some tests first before seeing doctor. When I said I would try other pet hospitals, she was really unhappy. We just cost $110 and my dog was cured when I went to VCA. We won't come here anymore.

Jennifer Grant

We lost our Pug to cancer in May and Petroglyph treated him (and us) very well. We'do had an awful experience at another clinic initially, but after meeting Dr. Michaud things started to look up for our pup. Unfortunately, his cancer had advanced quickly and we had to let him go, but he had the best care at Petroglyph. They were amazing when his time came, too. Very kind, patient and caring.

Kirily Park

Nice clinic. Good and caring staff.

Spencer Van Raamsdonk

Great vet

Theresa Johns

After my last visit to this clinc, ON what I thought was going to be just blood work,was charged for multiple extras to the tune of almost 600 dollars. They included extras that I did not authorize. Thus this was my last visit to this vet. They still can't tell me what's wrong mith my dog.. .Very disappointed ????.

Tracey Cook

Excellent service by people who truly care about your animals.

Valerie Bonde

Always

Missy P

I took my cat to Petroglyph about a month ago as he was vomiting and doing some strange gulping/licking behaviour he had never done before. He is an old cat and also has thyroid and renal issues. The vet did not address the gulping and did not even look in his mouth, instead was concerned that he was uncomfortable when his abdomin was palpated. She also wanted to do another thyroid and renal panel even though he had just had one done less than a month before. I couldn't afford this so she suggested an x-ray for his abdomen. Turns out it was just gas. Meanwhile, the weird gulping and licking has continued, and progressed to some gagging. Took him to our new vet in Sooke where I now live and he has a tumor in the back of his mouth. There's not much that can be done about it but it would've been nice to know earlier as he's clearly been uncomfortable this entire time. They made me feel like I was a bad pet owner because I told them I was limited by money. Meanwhile I spent $300 on nothing while my cat's issue was not addressed. It also seemed like if you are a vet you should be able to tell by palpitation what is just gas and what is a potential obstruction rather than talking a client into an expensive x-ray. Very angry with the lack of care from this clinic.

bichonbud

They should not be in business of dog euthanasia. Worst possible experience. Made decision to have dog put down which wasn't easy but he was old and having problems. Made appointment. They made me wait half hour while examining him another 15 minutes with vet explaining all that's wrong with him another 15 as by this time he is totally distressed and they have to sedate him.. all this as I sit in car alone because of covid. finally he is out of misery. Then they lose the remains. Not sure what would of happened if I hadn't phoned to check after a few weeks.

Michelle Guerin

Friendly staff and caring vets. All our cats and dogs have been treated here for over 10 years.

Alicia

Service was passable for one of my animals which is why the review is not less. Appointment for my other animal cancelled (by them) less than 24 hours before appointment. Reason was they "wanted to delay it a week". Appointment had been booked for three weeks prior to them cancelling it. No apology given. Told to just "find someone else to bring them if you work" ... Will not be going back.

Amber Johnny

they are always so helpful, kind and caring. they also do not hesitate to offer advice if you are seeking it.

Anneke Bain

Friendly staff, caring competent vet.

W Happy

They were fabulous and treated my loved cat with such love. Would recommend them to anyone.

Nicole Verity

I love this vet hospital. Wonderful staff

J b

They are great at Petroglyph. They are reasonably priced and always helpful. My dog has been having a lot of issues for the last year and I appreciate the fact that my vet (Dr. Michaud) always has time for my questions and she doesn't make me feel ridiculous for asking them (which sometimes I do) . She is also quick to return my calls which I appreciate if I have concerns about my pet. The front desk staff is helpful, friendly and accommodating especially when I need to get in for an appointment at the last minute. Highly recommended.

S Perry

The reception had several misteps with our communications and the vet was very impersonal - talking about things that didn't apply to my pet and making assumptions that didn't apply either. My anxious dog and I were also left waiting for over an hour in the tiny examination room, and we have always had to wait so much when we are there - well after our scheduled appointment - then the vet is mad that my dog is anxious and suggests I need therapy. He had been rescued from a burning building 3 days prior. EDIT: I have been there several times, and I can't believe you would ask me to compromise the wellness of my pet once again- as a response to the publication of this review. I of course expressed myself multiple times in person. It is very hurtful to go to someone for care and to really not be paid attention to - there are so many other vets in town that actually care about all pets and show it through the way they treat owners and animals

Jason Renfrow

Very friendly staff. Always super helpful with all of our animals.

Karen H

Great staff!

Ashley Tarves

I take my mini dachshund here It's the only place that has helped heal her skin issues. They are quick and friendly.

david thompson

helped my dog when he needed it the most ty

Danielle Jaswal

Worst place ever. My dog had to go for 2 surgery because of there mistake. Very rude staff. Do not recommend

Jennifer Bennett

I am very happy with the service and love we receive from all who work at Petroglyph. Their prices seem fair and they do their best to work within your budget without judgment. Thank you for loving my fur family.

Joe

Great staff

Michael Cruickshank

Staff Very pleasant and customer service oriented. Doctors communication is great regarding my dogs check-up and other questions.

Jordan Sudlow

There the biggest rip off vet there is I won't ever go there again and will do everything in my power to to get people to stop going to this rip off vet never had to get a exam for revolution before and now all of a sudden you do just trying to rip of there customers stay away from this vet people

Michelle C

Not real happy. We’ve been going to this clinic for approximately four years and today was the first time I’ve been dissatisfied with the service. While I was at work today my dog hurt his paw so I checked out his paw And when I couldn’t find anything physically wrong (he is limping and won’t jump onor off our bed). I phoned the clinic to get some advice and also make an appointment. I was told that I couldn’t get advice without the vet seeing him, which is more than fair however when I asked to book an appointment they don’t have any this week and I’d have to phone at 8:30 tomorrow morning and see if they had a cancellation. As I explained to the receptionist I don’t have a phone because mine was left at work but she totally did not care. I am more than shocked at the lack of empathy or help I was given. I heard the clinic was under new management and I see it is not for the better if this is any indication. Very very disappointed and will ensure I tell my friends and family about the care I received today.

Teresa H

Very friendly staff.

The Family

I just called and spoke to a lovely lady in reception, and got our dogs all set up and made one appointment. I have heard many good things about this clinic. I honestly look forward to this being our vet clinic and having them seen by such lovely people. thank you so much for your hard work petroglyph animal hospital!!

Blaine Gurrie

Hi all, yesterday I had an emergency with my dog. She had been under the care of another Vet here in Nanaimo and also a Neurologist in Vancouver. She took a serious turn for the worse and my regular vet was out of ideas. We took our beautiful little girl to Petroglyph out of desperation and they were absolutely amazing. They tried another treatment, they consulted with the Neurologist and while I still don't know if our little pup will make it, she was comfortable last night and we have hope. These people care about your loved one and are willing to try, you can't ask for more. I will provide an update if she makes it but regardless, this Veterinary clinic is top notch.