Reviews of University Hospital - London Health Sciences Centre Emergency Department (Hospital)

MOHAMMD TELFAH

Last night I visited this emergency department from 9 pm and left at 3 am without seeing a doctor, because the nurses there left me for the end of the turn, and the doctor saw people coming hours after me while I waited. I was subjected to discrimination in this place and I will not visit him again until death.

Albert Dawidek

Sad and disappointed, got there around 4pm on November10, went through triage in about 10 minutes, expected about 4 hours delay. At 8pm I asked the receptionist about further delays, answer was couple hours which made me upset, and I've commented how poorly the system is run. Later when nurse call my name, receptions made the emergency priority decision and stop me from entering, describing me as rude and push me down on the waiting list. Please avoid this place where secretary is prioritizing your emergency condition Few minutes later I waked out the room without any help with my painful sciatica (would not trust them any more)

Bre Stemp

Hospital is full of people who gossip. It's like being in high school again. Nurses show us that their piece of paper means nothing. Don't go here.

waleed aymen

Emergency staff are the worst ever. They guarantee you will get worse as for your illness or because of high pressure!

Sonya Richmond

Where do sick people go in emergency now in London? My partner has been in treatment for abdominal pains for several weeks now by a local doctor. Last night the pain got so bad that in consultation with Tele-Health Ontario we were advised to go to University Hospital Emergency Room. A taxi ride later we arrived we were met by a lady at the door asking about Covid and the usual routine. Despite having my partner bent over, hardly able to stand up, and his medications for his abdominal pain on him they announced that "sorry abdominal pains and chest pains are a potential symptom of Covid 19, we can't let you enter". So you have someone in extreme pain, who has been advised to go to emergency but then you refuse them at the door? The nurse even made us walk away from the emergency entrance while we waited for a return taxi because of my "partner's potential for Covid". So my question is where do people now go in emergency if chest pains, abdominal pains and passing blood are symptoms of Covid and you are not allowed in?

Breauna Stemp

ABSOLUTELY DISGUSTED WITH THE LEVEL OF PROFESSIONALISM HERE. GO SOMEWHERE ELSE!!!!

Sean Morton

This is a challenging review to leave. I had previously posted but given today’s events I thought it wise to alter my review. The long and short of my new review however is to warn that people need to be aware that negative reviews of the hospital and departments impact upon the care you receive. My first attempt to get into Emergency in the last week of November had me being turned away since "I was well enough to walk in and talk and so was healthy enough to wait for a walk in clinic". A week later sent in by Telehealth was a different experience all together. On, Dec. 11th, I was quickly registered and admitted. I was Covid tested before entrance and then a wonderfully kind Student Intern sat and took my information, listing to the issues I was facing. As the afternoon went on this same young lady could be heard going from person to person in emergency using the same patient, kind and respectful manner. During this period I had a blood sample as well as other samples taken and all was generally positive. The intern during this period (Dec. 12, from 1pm-5 pm) should be commended and I hope as she becomes a doctor she remains the same kind hearted individual. 3 hours later, a shift change took place and everything changed. The nurse who came in marched around reexamining everyone. I was quickly told that I should not have come in as this was an Emergency room. At one point she noted to others that "the persons in Bays 1, 3, and 5 were a waste of Emerg's time" She again took blood and other samples despite the new intern telling her that they had already been taken. When she then noticed that the results of the original samples were there she huffed and threw out the new vials of blood. She could then be heard moving through emergency berating other patients - even when in many cases they clearly needed assistance. At point an elderly lady in the room called for help because she needed to go to the washroom right away and this same nurse told her to wait and left for 20 minutes. Unsurprisingly this lady then had an accident and was berated by the nurse upon her untimely return. For hours this same nurse could be heard gossiping to others who came in and complaining about patients. The change in attitude between the student Intern at the outset and the nurse afterwards was stunning. I wonder is it the nature of the job, the work environment, shear exhaustion or is it personality? How do individuals who want to help and treat sick people become so brisk and mean at times? I think it would help every doctor and nurse to remember that we are all sick at times and most of us will be elderly and require help at one point. When dealing with patients, whoever they are, ask yourself the question - how would I like to be treated if I was older, alone, scared, and sick? After 7 months of being bounced through walk in clinics with no help I was given a referral to the gastronomy clinic. Following the holidays I was called by the gastronomy clinic and had a 1 hour talk with a doctor who never listened and reordered the same tests performed in emergency. I was issued medicine and blood tests were ordered. Afterwards I was contacted by Patient Relation Services to review my time in Emergency and with the Gastronomy Clinic. I was frank and honest with the outreach person and as a result this morning I was contacted by the Gastronomy Clinic at University Hospital and bluntly informed by the lady who called that “given my review and comments I would clearly feel better cared for at another institution. They therefore considered my case closed as the doctor did not have any future time to deal with my issue and wished me the best of luck.” Even Patient Services were flippant and informed me that I was no longer welcome at UH. I am stunned at how quickly my comments to Patient Services about not being listened to were transformed into being told that I was no longer welcome at the referred clinic in the hospital. Very disappointing - if you leave a negative review or ask a question you are not welcome here.

Johnathan Grey

Refused care upon arrival at Emergency University Hospital because of Covid restrictions but given no help of what to do or where to go. Messaged Patient Services and was quickly told off and warned that I should not come back to UH given my comments. Message is clear, staff here don't want to help you if you are in an emergency situation and if you complain to Patient Services you are unwelcome in the future. Whole system is taxed and stretched with covid but attitudes there are not helping.

H A

Waisted 5 hours from11 pm to 4 am, we had to sleep in the waiting room with my 5 years son without any benefit. If my wife’s symptoms are not urgent they could of let us know instead of being rude every time we talked to the receptionist. My wife’s right side of her body is heavy, I am not a doctor to know if it is emergency or not, but it is not right to keep us in there for 5 hours. We had to leave without seeing a doctor. Very disappointed in a poorly run system.

James H

Went to Emerg and was turned away and told to go to another hospital. Nurses are standing around gossiping while people are being brought in by ambulance. Told to contact Patient Services who said they "would look into the situation to help make the hospital a better place for future patients". I am sure that excuse works when you are a customer service clerk as a teenager, but turning people away and then having adminstration give some bland answer about "looking into matters" is really pathetic. No wonder there is a health crisis going on right now...

M Mohsin Amin

Triage staff is discriminating. If your of different believes and different colour they won’t accept you until they have no more excuses for not to accepting you.