My boyfriend had dislocated his shoulder & had scheduled an appointment with his family doctor and after seeing him, she told him to go to the QEII right away to get an x-ray. She had said she was going to call the hospital to get him in within 15-20mins to get results as soon as possible. We rushed to the hospital thinking something was wrong & that maybe he would need surgery. Walking in, there's hardly any indication to tell you where to go, it's definitely easy to get lost. We eventually found what floor we were supposed to go to and there was no one there to tell us whether we needed to go to the counter to check in or to just sit down. We sat down anyways and a gentleman who didn't work there told us to grab a ticket, he could tell we weren't sure where to go. Every person who came in after us did the same thing so the same gentleman had to help them out as well. After waiting about 15 minutes to get checked in, my boyfriend told the woman at the desk that his doctor called to get him in right away and she laughed in his face saying "it doesn't work that way here." After that, we were told to go into the waiting room which was full and my boyfriend asked one of the staff if she knew the wait time & she essentially said 'I have no idea you just have to wait.' In total we ended up being there for about 45 minutes to an hour and his x-ray took about 5 minutes which is fairly quick considering there were a lot of people in line. Staff was not very friendly, every time they would walk past you they looked severely annoyed and it's very outdated inside, could use some touch ups. The service was fairly quick even though we were told it would take 15-20mins, I understand it's not always possible to go by an estimate but we're grateful we didn't have to wait hours. I think being young, the staff doesn't want to take you very seriously which is frustrating because all we wanted was to figure what was going on. Not a great experience all in all.