Reviews of CLSC Saint-Rédempteur (Hospital)

catherine Lorrain

They need new receptionist, 45 mins later I'm still calling trying to make an appointment for my 4 month old , first it was busy signal , then it's been ringing and ringing for the past 20 mins , this is ridiculous!! No one answers how do we make appointment when no one answers

John Morales

The parking attendant gives no consideration. It was raining, stopped near the main door so less chance of getting my baby wet. Attendant came and didn't even give us a minute. Demanded us to park. Had to walk in the rain. We do have cover for the baby but still, as a parent it feels bad.

ThePirateBeowolf

My visit was ok. I had to go get a photo at Japan camera near passport office and Had to wait for 130 after lunch. But it took 5 mins to get paperwork done. I was worried based on reviews.

Martin Le Cycliste

(Translated) Poor service, poorly organized and accountable for nothing. Patient, with an appointment, forgotten in the waiting room for 1 hour. The nurse leaves without having seen him. Gatineau for life. Missing school, missing work for nothing. Thank you to the guardian angels .... (Original) Service médiocre, mal organisé et imputable de rien. Patient, avec rendez-vous, oublié dans la salle d'attente pendant 1 hr. L'infirmière quitte sans l'avoir vu. Gatineau pour la vie. Manque l'école, manque le travail pour rien. Merci aux anges gardiens....

Christine H Lalande

Greeted at entrance by official person asking the nature of my visit to the establishment, then asked if I had any symptoms of COVID 19 and directed me to the sanitation dispenser to clean my hands and given the permission to go on in.

Volt Mods

(Translated) The opening hours on the internet are from 8.30 to 21.00, while the opening hours on the door are from 8.30 to 20.00. I took 30 minutes by bus to find myself in front of a crossed door. (Original) Les heures d’ouvertures sur internet indiquent 8h30-21h00, alors que les heures d’ouvertures sur la porte indiquent 8h30-20h00. J’ai fais 30 minutes d’autobus pour me retrouver devant une porte barrée.

Farsi Meriem

(Translated) NUL customer service ... the attendant did not even listen to my questions, and hung up on me !!!!!!!!!! (Original) Service à la clientèle NUL...la préposée n'a même pas écouter mes questions, et m'a raccroché au nez !!!!!!!!!!

Samantha Nottaway

No help whatso ever

wawy Gaming

So so so so bad place

Fatdick Mcquaid

Need to have bandages change but the guys are close on weekends awesome medical services

Wren Reviewer

Barely ever picks up the phone when I call to make an appointment. Very hard to get an appointment! Called multiple days, several times a day. Nothing.

Peter Saunders

Just got turned away for “not have an appointment”. I was told that I should call back tomorrow and leave a message. I told them that I had already done this today and no one called me back. Website says it’s open till 9pm. I showed up at 8pm. One person ahead of me in the waiting room. Nurse refused to see me. I have a doctors note from yesterday saying I needed a bandage changed on my foot. Very small bandage, would have taken 5 mins to change. Nurse told receptionist that she wouldn’t see me and then told the receptionist to lock the door. It was 8:15. Supposed to be open till 9! Can not believe the appalling service I just received. The dressing on my foot needs to be changed and I was basically kicked out! I can’t even begin to describe how furious I am.

Michel Bourduas

(Translated) We made an appointment for vaccines, and everything went very well. We were even called on a Saturday to call back. Parking on the other hand is difficult. (Original) Nous avions pris rendez-vous pour des vaccins, et tout a très bien été. On nous a même appelé un samedi pour faire un rappel. Le stationnement par contre est difficile.

Julien Dicaire

They close for an hour and a half at noon for lunch

Alain D

(Translated) Free parking for 2 hours or less, but very little space. For smokers, be careful unless you are an employee ... you have all the rights (Original) Stationnement gratuit pour 2hrs et moins, mais très peu d'espace. Pour les fumeurs, attention sauf si vous êtes employé... vous avez tous les droits

Mathieu Charron-Côté

(Translated) I received excellent service! Whether it is from the reception to the doctor. I arrived late and it was taken with humor. Thanks again ! (Original) J'ai reçu un service excellent! Que cs soit de la réception au médecin. Je suis arrivé en retard et cela a été prit avec humour. Merci encore !

JS Cote

(Translated) Just went for vaccines and the staff were super nice, courteous and efficient. (Original) Juste allé pour des vaccins et le personnel était hyper gentil, courtois et efficace.

taha ZANGUI

(Translated) A very bad reception, very bad service, the worst of the whole city, the damme at the Telephone Today was simply arrogant and not respectful, even chause when I visited on the spot! (Original) Un tres mauvais accueil, tres mauvais service, le pire de toute la ville, la damme au Telephone Aujourd'hui a tout simplement été arrogante et non respectueuse, meme chause lorsque j'ai visité sur place !

Alore On Dance

I personally never had any issues here. I've always had great service and it's been 9 years

Sebastien La France

(Translated) The customer service is pretty bad. Looks like we try to make the least effort to get rid of you. (Original) Le service à la clientèle est pas mal nul. On dirait qu'on s'efforce de faire le moins d'efforts possible pour se débarrasser de vous.

Joseph Breihan

No longer a health clinic according to the secretary I spoke with. It's only an administrative office.

Gabrielle Powers

Worst service I have ever had in my life.

Rene Vincent

(Translated) A very good service of social workers and service at the entrance. Once I had a relay psychologist who was not at all listening to me and could not wait for the meeting to end. For the rest everything is perfect. I would have 4.5 / 5 but I can not. (Original) Un très bon service des travailleurs sociales et du service à l'entrée.Une seule fois j'ai eu une psychologue du relais qui n’étais pas du tout à mon écoute et avait hâte que la rencontre ce finisse. Pour le reste tout est parfait. J'aurais 4.5/5 mais je ne peux pas.

Mandy G

Easy to find parking is not free

This Guy

Barely any parking, very confusing place to navigate through.

Mari L

(Translated) Not able to respond respectfully seems to bother you and when you just have a question (Original) Pas capable de répondre avec respect t'a l'impression de les déranger et tenvoi promener quand ta simplement qu'une question

Alain Cadieux

(Translated) No doctor, no blood test! Why are you open ??? (Original) Pas de médecin, pas de prises de sang !? Why are you open???

Maïté N'Goandi

(Translated) Worst customer service I have ever received. 0 courtesy, a system that makes no sense. (Original) Pire service clientèle que je n'ai jamais reçu. 0 courtoisie, un système qui fait aucun sens.

Elie Anbara

(Translated) If I could put 0 stars I would. I have never experienced such bad service and incompetence in a healthcare facility. I came for an APPOINTMENT I waited 4 hours to see a nurse. I went to the front desk to see what was going on and the secretary replied that he was going to have to make an appointment again since the nurse left home. Are you serious? Hope you have fun laughing at people and wasting their time !! (Original) Si je pouvais mettre 0 étoile, je le ferrais. Je n’ai jamais été victime d’un tel mauvais service et d’une telle incompétence dans un établissement de santé. Je suis venue pour un RENDEZ-VOUS J’ai attendu 4h pour voir une infirmière. Je suis allée à l’accueil pour voir ce qui se passait et la secrétaire m’a repondu qu’il allait devoir reprendre rendez-vous puisque l’infirmière est partie chez elle. Êtes-vous sérieux? J’espere que vous avez du plaisir à rire des gens et à leur faire perdre leur temps!!

Nadia Hobbs

(Translated) They have moved to 85 St. Redeemer since December 2015. They moved to 85 St. Redeemer since December 2015. (Original) Ils sont déménagé au 85 St-Rédempteur depuis décembre 2015. They moved to 85 St-Rédempteur since december 2015.

Ding Yi Zhang

Nurse is very friendly!

Shawn Bell

I took the afternoon off from work so I could renew my health card, only to find out that their closed from 11:30 AM to 1:30 PM. If you have someone there that can tell me that you're closed, then you have someone there that can take my paperwork.

Ashley and Matt Menard

Woman who helped me with my simple health card renewal was SUPER nice and friendly and even was attentive to my daughter, giving her stamps to play with.

J Robichaud

Got redirected, hung up on, and sent to the wrong department so many times I just gave up and paid to see a doctor in Ottawa.

Nicole Dalpé

(Translated) Very good service! At least they answer the phone and with what kindness. Thank you. (Original) Très bon service! Au moins eux ils répondent au téléphone et de plus avec quelle gentillesse. Merci.

Angel Lee

Waiting 6hours in the EMERGENCY! Why call it Emergency then? You have plenty of time to die before.

Aidan Peck

Went to get the information for my healthcare card done, staff were polite and professional serving Mr in English. Was in and out within 10 minutes.

Ruslan Isac

Bad ...bad ...service

Eugene Rosenberg

I have been here a number of times. Some have been ok, some like today, horrific. I get there earlier today. After a bit of a wait just to get inside, I'm greeted with, "do you have an appointment". No I'm here to get an updated RAMQ card. They said I wouldn't need to get an appointment. "Okay, do you have the forms filled out". Yes, they sent me a special form. Do you have the pictures that you need?" Yes, I do. "I'm sorry, you have to come back after 1:30. There is no one here to do it for you, now". So I come back at 2:00. "Do you have an appointment?" after I had waited a few minutes. No, I'm here to get an updated health card. "We're sorry, but you'll have to come back. The person who does that has a doctor's appointment. Can you come back after 3:00 or tomorrow?" What? You told me to come back after 1:30. Now you're telling me I have to make a third trip? "unless you want to wait here? you can do that, too". I'm sorry, I can't wait that long. I have things to do. This is horrible, the time, gas money, the number of trips. "well, I can give you a number, you'd be the first one at 3:00 and wouldn't have to wait." I'd like to add that the entire time they were mis-gendering me. That's the reason for the new card to begin with. I'm a year into hormone therapy, transitioning, my hair is a third of the way down my back and I have permanent microblading on my eyebrows and permanent eyeliner. I'm wearing women's clothing, have breasts, and was bare legged, with years of laser hair removal, so they are hairless. Now this location is in downtown Hull. It is not a rural location. It serves a larger, denser population. So naturally, they would only have one capable person to do it and wouldn't know that one person's schedule. You would think that they have a respect for time, effort, and busy schedules, being in an urban area. You would also think that they would recognize someone going through a transition. It was disappointing, disrespectful, poor service, and a waste of time and effort, going to this location.