Reviews of Hawkesbury & District General Hospital (Hospital)

Sara Chartrand

(Translated) I chose Hawkesbury Hospital for my pregnancy and childbirth. The service and care were exceptional, I had a superb stay. It is certain that I will return there during my next pregnancies. The staff at the obstetrics clinic are just wonderful. (Original) J'ai choisi l'hôpital de Hawkesbury pour ma grossesse et mon accouchement. Le service et les soins étaient exceptionnels, j'ai eu un superbe séjour. Il est certain que j'y retournerai lors de mes prochaines grossesses. Le personnel de la clinique d'obstétrique est tout simplement formidable.

Solstice D’hiver

(Translated) Courteous service. Clean hospital. The patient is taken care of quickly. The staff are polite and competent. In short, those who complain about this hospital, come to Quebec, you will know what is the difference between here (example Suroît hospital) and in Ontario, it is day and night! Too bad we live far away (in Quebec) and we have to come to this hospital because of the horrible health system (Original) Service courtois. Hôpital propre. Le patient est pris en charge rapidement. Le personnel est poli et compétent. Bref, ceux qui se plaignent de cet hôpital , venez au Québec, vous connaîtrez c est quoi la différence entre ici ( exemple hôpital du suroît)et en l’ Ontario, c est le jour et la nuit! Dommage que nous habitons loin ( au Québec) et que nous soyons obligés de venir jusqu’à à cet hôpital à cause système de santé qui est horrible

Jon McNair

Very lack luster poor bedside manners. Oh ya... also sent my ambulance fees to collections during a pandemic. Pretty trashy

Angel J

One of the most incompetent, understaffed, and slow hospital I have EVER had the nightmare of being stuck in a town with. Today I went to emergency due to having a swollen throat, which led to breathing and swallowing difficulties. When I got there, a man whom had been in TRIAGE for 2 hours for a broken foot, had started a conversation. I waited a while to see not a single person had been see by the triage nurse still. The man and I both decided to leave. I drove all the way to Alexandria, got into triage in 5 minutes, and got seen by a doctor 20 minutes later. I had time to drive to a different town, get into triage and see by a doctor in less time than that poor man had been waiting in triage for and never been seen. I NEVER recommend Hawkesbury general hospital for anything besides a cold. This is but 1 of MANY horrid experiences I've had there.

Chantale Deslauriers

(Translated) Very good service, I like my hospital (Original) Très bon service,j'aime mon hôpital

Mario Leveille

(Translated) Minimum 14 hours of waiting ... 1 single doctor despite a full room with waiting patients .... total disappointment. (Original) Minimum 14 heures d'attente...1 seule médecin malgré salle comble de patient en attente....déception total.

Chantal Forget

(Translated) Waiting very long in the emergency with children my if not operating side 5 stars (Original) Attente très longue à l'urgence avec enfants mes si non côté opératoire 5 étoiles

Corbin St Louis

(Translated) If I could give no star that's what I would give. Several very bad experiences. 1- Broken knees, 3 ligaments out of 4 torn, the peroneal nerve torn and we return the patient to the house without any care despite the fact that the X-ray did indeed indicate the fracture of the knees. 2- A 81-year-old person who is incontinent, does not speak due to a stroke and who has just developed shingles (therefore also contagious) which is left to wait for more than 12 hours while the elderly as well as babies must be priority. Another 92-year-old with a yellow complexion who has trouble breathing left to wait. Never in these three cases (or during other visits) did a nurse leave her closed space to see how the patients who are waiting are doing, contrary to what they are supposed to do (and pride themselves on doing in interviews they like to ask to be granted)! And others. When in addition one makes a request for investigation the hospital is satisfied to let these same doctors answer themselves that they have done their job !!! (Original) Si je pouvais donner aucune étoile c'est ce que je donnerais. Plusieurs très mauvaises expériences. 1- Genoux cassé, 3 ligaments sur 4 déchirés, le nerf péronier déchiré et on retourne la patiente à la maison sans aucun soin malgré que le rayon X indiquait bel et bien la cassure du genoux. 2- Une personne âgée de 81 ans qui est incontinente, ne parle pas dû à un ACV et qui vient de développer le zona (donc aussi contagieuse) qu'on laisse attendre plus de 12 heures alors que les personnes âgées comme les bébés doivent être prioritaires. Une autre personne âgée de 92 ans au teint jaune et qui a de la difficulté à respirer laissée à attendre. Jamais dans ces trois cas (ou lors d'autres visites) une infirmière est sorti de son espace fermé pour voir comment vont les patients qui attendent contrairement à ce qu'ils sont supposé faire (et se targuent de faire dans des entrevues qu'ils aiment demander qu'on leur accorde)! Et d'autres. Quand en plus on fait une demande d'investigation l'hôpital se satisfait de laisser ces mêmes médecins répondre eux-mêmes qu'ils ont bien fait leur travail!!!

Simon Jomphe Lépine

Best Staff! Many thanks to their professionalism.

HANNA SALLOUM

I am very impressed by HGH MRI process conducted this week. The friendly respectful and professional team at HGH MRI (Sabrina, Melanie, Natasha) made me feels at ease as soon as I walked in the door to their appointed waiting room. Detailed and clear instructions on what to expect explained. The test went by smoothly & quickly and after 5 hours I received the result. On HGH my chart It was my first such test, I would highly recommend HGH MRI to anyone. Hanna Salloum HGH Project M&E

Alain Sylvestre

(Translated) Fast (everything is relative). Few people in the waiting room. 2 to 3 hours. (Original) Rapide (tout est relatif). Peu de monde dans la salle d'attente. 2 à 3 heures.

Veronique gp

(Translated) My spouse has been waiting for an appointment for 9 months for an operation. The hospital calls during working hours and misses the call. They leave NO message. When he called to follow up, they gave the appointment to another person. Very poor service. (Original) Mon conjoint attend un rendez-vous depuis 9 mois pour une opération. L'hôpital appel pendant ses heures de travail et il manque l'appel. Ils ne laissent AUCUN message. Lorsqu'il appel pour faire un suivi, ils ont donné le rendez-vous a une autre personne. Trèèès mauvais service.

jflegault2011

Incredible place... great staff.

Francois Deschenes

(Translated) Very fast emergency service compared to those of Quebec and smiling and helpful staff (Original) Service d’urgence très rapide comparé a ceux du Québec et personnel souriant et serviable

Bruno Habasque

Staff is very friendly, they treat you with respect and dignity, unlike some hospitals in Montreal.

Normand “Tom” Bouchard

(Translated) The night I went to Hawkesbury there was an emergency waiting 125%, I waited 4 hours without Call a person so I leave for the next day by hello health. (Original) Le soir ou je suis allée a Hawkesbury il y avait a l' urgence 125% d'attente , j'ai attendu 4 heures sans qu'on Appel une personne alors j'ai quitter pour le lendemain passé par bonjour santé.

Mélissa Dagenais

(Translated) The nurse is super stupid with the people and an old lady was very tired despite having told her that the lady was not feeling well, she did absolutely nothing. I think their priorities are not in the right places ... (Original) L'infirmière est super bête avec les gens et une vieille dame était très fatigué malgré le fait de lui en avoir fait part que la dame ne se sentais pas bien, elle n'a absolument rien fait. Je trouve que leurs priorités ne sont pas aux bonne places...

Stephen Rudolph

My wife went for a biopsy. When we checked back a month later , they didn't have the file. It was lost. We had to wait again. We heard nothing back for another month. My wife just so happened to meet with her doctor and the doctor told her the biopsy was unsuccessful. Did this hospital call my wife to reschedule the biopsy ? Nope. Not impressed at all with the service. But chances are you will get faster service than Quebec. Just make sure they are on the ball.

Marc Ashton

(Translated) I am ready to drive 1 hour to go to this Hospital. Their system is far superior for emergencies. The ambulatory team and Dr. Maunders were extraordinary. Imagine, Dr. Maunders even called us personally the next day, to tell us that they called three hospitals in Quebec to make sure we were followed up in a hospital near us. All this service for my boy's broken finger. All Quebec health ministers try to regulate emergency care time. The solution is 60 minutes from MTL. (Original) Je suis prêt a conduire 1 heure pour aller a cet Hopital. Leur système est de loin supérieur pour les urgences. L'equipe et le Dr.Maunders au service ambulatoire ont été extraordinaire. Imaginez, Dr. Maunders nous a meme appelé personnellement le lendemain, pour nous indiquer qu'ils ont appelés trois hopitaux au Quebec pour s'assurer qu'on soit suivi dans un hôpital près de chez nous. Tout ce service pour un doigt de cassé de mon garçon. Tous les ministres de la santé du Quebec essaie de régler le temps de soins aux urgences. La solution est a 60 minutes de MTL.

samantha cadotte

Very fast and efficient. ER is cleanest I've ever seen (I am from quebec) and everyone was so friendly

Linda Rutgers

The staffirst would not listen when told about how my husband's medications were administered, including disregarding a direct order from an oncology doctor in Ottawa. They stopped medication they shouldn't and it really set him back on his cancer fight. I swear they are one of the reasons that he died so soon.

Luc Lamoureux

(Translated) Very fast emergency St - Jérôme 30 hours Waiting I waited 2 hours in Hawkesbury. (Original) Urgence très rapide St - Jérôme 30 heures D'attente j'ai attendue 2 heures à Hawkesbury.

Adam Gordon

No compassion for their patients. We drove almost an hour from within Quebec, and I was not allowed to wait with my wife in the ER. Absolutely infuriating. Also , super pleasant to spend th entire day in the car heating it at 1.50 a liter.

Alexander Velliaris

The most advanced hospital in Canada and definitely a model for everyone to follow. Emergency room triage was fast even with high level emergencies coming in. The hallways are spotless and the digital record system that follows you is incredible. They even have Cat6 Ethernet cables going into the phones. The level of operation here is military and futuristic. I hope every hospital in Canada copies this model.

kiki lol

(Translated) Really incompetent! In addition, I gave them a second chance. My consultation was for a cat bite on the index finger. The wound grew and swelled visibly. Green pus dripping on my laundry I ask the yard to make me disinfect. The nurse answers me that these not possible without the advice of the doctor. In short 8am in the waiting room wiping the pus and blood off my clothes to give me a tetanus vaccine and then tell me to go home. Seriously worse than in Quebec ... These ca vote liberal! (Original) Vraiment des incompétants ! En plus je leur est laisser une seconde chance . Ma consultation etais pour une morsure de chat a l'index . La plaie seignais et a enfflé à vue d'oeil . Du pus vert qui degouline sur mon linge je demande au triage de me le faire desinfecter . Linfirmiere me repond que ces pas possible sans l'avis du medecin . Bref 8h dans la salle dattente a essuyer le pus et le sang sur mes vetements pour me faire donner un vaccin de tetanos pis me dire de rentrer chez nous. Serieusement pire qu'au quebec ... Ces ca voter liberal !

kiki lol

(Translated) Really incompetent! In addition, I gave them a second chance. My consultation was for a cat bite on the index finger. The wound grew and swelled visibly. Green pus dripping on my laundry I ask the yard to make me disinfect. The nurse answers me that these not possible without the advice of the doctor. In short 8am in the waiting room wiping the pus and blood off my clothes to give me a tetanus vaccine and then tell me to go home. Seriously worse than in Quebec ... These ca vote liberal! (Original) Vraiment des incompétants ! En plus je leur est laisser une seconde chance . Ma consultation etais pour une morsure de chat a l'index . La plaie seignais et a enfflé à vue d'oeil . Du pus vert qui degouline sur mon linge je demande au triage de me le faire desinfecter . Linfirmiere me repond que ces pas possible sans l'avis du medecin . Bref 8h dans la salle dattente a essuyer le pus et le sang sur mes vetements pour me faire donner un vaccin de tetanos pis me dire de rentrer chez nous. Serieusement pire qu'au quebec ... Ces ca voter liberal !

Madeleine Palmer

Everyone was pleasant and helpful. They even wheeled me out to my car to get my cell phone, so my husband could find me when he arrived. Thank you all!

Gabriel Verreault

Extremely fast and competent staff. Was in and out in an hour and a half. I wouldn't have that in quebec

Henriqué Alessandro

(Translated) I like too much (Original) J'aime trop

Terry Boccarossa

Had to come here with my 5 year old daughter because of complaining chest pain, and we went through the triage and registration. Triage took less than 5 minutes, and and we waited ten minutes max to be called in. We have been here 3 hours and we've already had an EKG, ultra sound, blood tests and x-rays. The only reason we are still here is we are waiting for an answer from the st-justines hospital to call back the doctors here. The experience has been quite pleasant. The nurses were very nice. The only "issue" was when taking blood tests, she had trouble finding a vein but that's not uncommon. She was very nice.

Amély F

incompetent staff

Alan Lloyd-Hughes

I've had some 5 star experiences and some really bad experiences but I would like to give a 5 star plus review of Dr. Priscille Marie Georgette Cyr MD She is extremely competent and very efficient, she is always pleasant, down to earth, and explains the procedure in language that I can understand. I can't say enough good things about her.

Evilbikerider

Showed up feeling really sick or obviously wouldn't have come to hospital waited in waiting room over two hours never got called in saw over 15 ppl come after me and get called up first obviously not using the Triage system like all other hospitals. I spend just as much time waiting at the General hospital which serves a million people in Ottawa not just 10,000 like in Hawkesbury the wait times are unacceptable for the size of this town

Gabriel Chadwick

(Translated) Excellent hospital! (Original) Excellent hôpital!

Elena Zhdanova

(Translated) The health care system in Canada is really weird. We pay huge taxes here, but no one who can diagnose my husband. We were at the 4 hospitals in Quebec. We came here because I read good reviews. But they just do basic tests which don't show the problem, but my husband continues to have a hard time playing and harms his stomach, he continues to vomit several times a day. And this has been going on for two and a half months already. He is unable to work. He lost 60 pounds during those 2 months. But they don't want to FIND THE PROBLEM, to do the special tests !!! It’s easier to let him go. It’s really professional not even to give a diagnosis. It’s better to wait when it’s going to be something advanced. Next to speed we were called after 3 hours and we waited for a doctor for 45 minutes afterwards. At first they said hi to my husband, but they stopped say hi after 30 min when they got the scan that everything was fine. But not all of the specialized tests have been done. I am really discouraged by the system! Just a plus for the waiting room: the chairs are comfortable (Original) Le système de santé au Canada est vraiment bizarre. On paye des taxes ici énorme, mais personne qui est capable de donner diagnostic à mon mari. On était aux 4 hôpitaux au Quebec. On est venu ici parce que j’ai lu des bonnes commentaires. Mais ils font juste tests de base qui montre pas le problème , mais mon mari continue à avoir du mal joué et nuit au estomac, il continue à vomir plusieurs fois par jour.Et ça continue pendant deux mois et demi déjà. Il n’est pas capable à travailler. Il a perdu 60 livres pendant ces 2 mois. Mais ils ne veulent pas TROUVER LE PROBLÈME, de faire les tests spéciaux !!! C’est plus facile de le laisser partir. Ça c’est vraiment professionnel de pas même donner diagnostic . C’est mieux d’attendre quand ça va être quelque chose avancée . À côté de rapidité on a été appelé après 3 heures et on a attendu docteur pendant 45 min après . Au début ils ont fait salute pour mon mari, mais ils ont arrêté salute après 30 min quand ils avaient le résultat du scan que tout est correct. Mais tous les tests spécialisés n’ont pas été fait . Je suis vraiment découragée par le système ! Juste un plus pour salle d’attente: les chaises sont confortables

Aimie fortier

(Translated) 9 hours of waiting with a 2 year old child who has a serious allergic reaction. (Original) 9h d'attente avec un enfant de 2ans qui a une réaction allergique grave.

Jonathan Bedard

Unbelievable waiting times. No respect.

Alexander Cameron

Made to wait 3+ hours to be seen as I watched wave after wave of people be seen. I then got told I could not be seen today, as they did not provide the service MY APPOINTMENT was for (Despite the lady at the front assuring me it was here). Went to another building and got told I could not be seen today either and that it was apparently all my fault for missing the appointment. The secretary at the mental health building was extraordinarily rude. Frankly, I'm surprised she is as impatient and rude as she is considering she works in mental health care. Made a new appointment which did not work out as the secretary wrongly inputted my information. I was told I could wait for someone to come back from vacation to book another. No. I don't usually do this but it was completely and utterly unacceptable. I'd give this place a 0 star if I could. Unprofessional through and through and ultimately useless. I could have apparently admitted myself into an emergency department and have been seen in FAR LESS time (We're talking months here) but I was ASSURED that this place was good. Yeah right. Thanks for nothing.

Jessica D

Can you believe that they refused to take care of my newborn! They sent me to Montreal cause they don't have anybody that knows what to do with a baby. Terrible experience

Danielle Shanks

Wait more than 5 hours with terrible back spasms to see a doctor . Told them sitting was causing me a lot of pain but they just said there was one doctor on duty. Heard that the service is wonderful and fast compared to hospitals in montreal... Wrong! 9 hours waiting!!!!

Nowa64

(Translated) Amazing service! Fast and smiling! After 12 hours of waiting in the emergency room in Quebec, one hour drive and 45 minutes to do everything, I still would not be here. Nothing to pay for the residents of Quebec. (Original) Service incroyable ! Rapide et souriant ! Après 12h d'attente à l'urgence au Québec, une heure de route et 45min pour tout faire, je ne serais toujours pas passé ici. Rien à débourser pour les résidents du Québec.

Natalie P.

The nurses "forgot" to give my aunt her antianxiety medication and she ended up going through serious withdrawal. They couldn't figure out what was wrong with her and why she was hallucinating. If ever an ambulance transports me to this hospital I will be fearful for my life. You can't just "forget" to give people their medication. On another occasion, I witnessed an elderly doctor get into a physical fight with a young patient who wanted a cigarette. Violence and forgetfulness. Please, Lord, never let me end up in this horrific establishment.

Chantal Madore

(Translated) My Mom is in intensive care, bravo to you, you are totally awesome ???? From the Pelletier family ???? Madore (Original) Ma Maman est au soin intensif bravo à vous vous etent full génial ???? De la famille Pelletier ???? Madore

Jeremy Smyth

Was sent back and forth emergency to front desk over and over. Emerg Dr took as long as possible to do stitches. Glad they were relaxed, but small talking with 3 nurses while not paying attention to how good you're doing your job wasn't helpful. Thankful for our health care, but we're letting it get worse and worse, yet paying more for it.

Luc Laplante

Very professional staff and bilingual

Dan

I went in last night because of a work accident. The wait time was long (8 hours) due to understaffing. The staff available were most excellent and kind. My injury was x-rayed twice (before and after removal of foreign object) to ensure clarity of assessment. My finger is feeling better today. Thank you HGH!

Alexandre Hervieux

(Translated) Very close, very quiet, fast service, acceptable wait times. (Original) Très proche, très calme, service rapide, temps d'attente acceptable.

Johanne Soucy

(Translated) Super good hospital (Original) Super de bonne hôpital

Robert Dagenais

WORST HOSPITAL EVER ???????? they call you a few days after to com in for a x-ray can you be her for 10am the x-ray takes a few minutes and then they make you wait 8hours just to say OH its all good but all day in there its jut a party between them just filing up the waiting room no one in there are being seen by a Doctors ext????????

Judith Poirier

(Translated) Always had great service with little wait. THANK YOU! (Original) Toujours eu un excellent service avec peu d'attente. MERCI!

Judith Poirier

(Translated) Always had great service with little wait. THANK YOU! (Original) Toujours eu un excellent service avec peu d'attente. MERCI!

Indiana Gagnon Lallemand

(Translated) Fast service I got by in 1h30 it was all over and yet I was not in an emergency situation. The people are very nice and the hospital is very clean. Nothing to do with Quebec hospitals (Original) Service rapide j’ai passer en 1h30 toute était fini et j’était pourtant pas dans une situation d’urgence. Les gens sont très gentil et l’hôpital et très propre. Rien n’a voir avec les hôpitaux du Québec

David Brisebois

(Translated) Arriving and leaving within 2 hours in total ... Wow we would never see that in Quebec. And it's not because the service is bad, on the contrary, more was probably done for me than if I had been in an emergency in Quebec. The most complicated thing was to find myself in the labyrinth caused by the work, a lesser evil is saying a lot! (Original) Arriver et quitter à l'intérieur de 2 heures au total... Wow jamais on ne verrais ça au Quebec. Et ce n'est pas parce que le service est mauvais, au contraire on en a probablement fait plus pour moi que si j'avais été dans une urgence du Québec. Le plus compliqué était de me retrouver dans le labyrinthe occasionné par les travaux, un moindre mal ce n'est pas peu dire !

Myuran Murugesapillai

Staff are pretty nice but waiting time is insane I mean I waited almost 7 hours just for results on my ultrasound!!! I just wished waiting time would be less

Daniel Poirier

(Translated) Coming from the country nearby (Qc), I can only put 5 stars, 3 hrs after my arrival I was in a room. 2nd with all the necessary staff. Thank you (Original) Venant du pays tout a coté (Qc), je ne peux que mettre 5etoiles, 3 hrs apres mon arrivée j'étais dans une ch. au 2eme avec tout le staff nécessaire. Merci

InfoCraft

Found out today that my MRI was referred to Hawsbury on August 19th from MRI central booking in Ottawa. HAWSBURY - what . . . . I live in Ottawa. What . . . . I never heard from the Hawsbury Hospital. before. I live in Ottawa rural south - so I asked why they hadn't sent me to Kemptville. Hawsbury had a lot of openings in August . . . so why is it October and I have never heard from them?? Also she pointed out that the Kemptville hospital is not part of the Ottawa Alliance - and HAWSBURY is - What. . . . makes no sense to send a patient 1.5 hours away to get an MRI. yes 1.5 hours I live in Metcalfe (a suburb of Ottawa).

The Last Witcher

Terrible wait times, not very professional and they never answer their phones.

Annie-Claude Lacroix

(Translated) Usually modern hospital courtyard with several departments, but do not test whether they are lactose intolerant. (Original) Temp d'entente généralement cour hôpital assez modernes avec plusieurs service mais ne font pas de teste pour savoir si ont est intolérant au lactose.

Martin R

(Translated) Relatively quick service during my two emergency visits with my children. Service in French available without problem. (Original) Service relativement rapide lors de mes deux visites aux urgences avec mes enfants. Service en français disponible sans problème.

Simon Fauteux

HGH Hawkesbury & District Regional Hospital

MJ Jeremie

Fantastic staff, impeccable!

Fred Bailey

Never again. 10 hours Just to give up and go home without seeing a doctor. Wish I knew the same people that some of the local residents did. They came in and left in under an hour. Please bring in a 2 tier system. The one we have now is obviously broken. I am actually afraid to get sick in Ontario.

Katrina MacKenzie

My own personal experiences at this hospital have been horrendous, the emergency centre (er), has terrible waiting times, and very rude staff. I always feel belittled every time I come here. Waited 5 hours to get stitches, and then 10 days later, 8 hours to get them removed. I did not stay after hour 8, I left and took them out myself. I felt as if my stitches weren’t even important. Another experience was when I had ruptured a cyst, I had no idea what was wrong, they brought me in and roughly shot a needle in my arm, I had no idea what it was. I later found out (2 hours later) I was allergic to this medication, still freaking out 8 hours later, they finally tell me I have a ruptured cyst and internal bleeding, just another amazing day at the Hawkesbury general hospital. I wish I had amazing experiences here like everyone else but each one of them has made me rethink my living location. I wish you all luck, but I would definitely not recommend this place. I’ve driven to Ottawa lately for my last few emergencies.

Jonathan Bigras

(Translated) Very bad hospital! Bad recurring experiences. Tonight we were left to ourselves with an insufficient heating system. Patients were cold and when we asked for blankets or to check the temperature we had as a non-condescending answers. Several members of the hospital are incompetent in addition to being arrogant and condescending. We had to leave the premises of the cold and the unjustified expectation and the flagrant lack of competent people. Only one doctor on duty and we were present at the scene from 5:30 pm and we left at 1:00 am. (Original) Très mauvais hôpital ! Mauvaises expériences récurantes. Ce soir nous avons été laissé à nous même avec un système de chauffage insuffisant. Les patients avaient froid et quand nous demandions une couvertures ou de vérifier la température nous avions comme réponses un non condescendant. Plusieurs membres de l’hôpital s’avèrent incompétent en plus d’être arrogant et condescendant. Nous avons du quitter les lieux du au froid et à l’attente injustifié et du manque flagrant de personnelles compétents. Un seul médecin en service et nous étions présent sur les lieux à partir de 5:30 pm et nous avons quitté à 1:00 am.

Nick Piperni

Can’t give enough praise and kudos to HGH and their amazing doctors, support staff and volunteers. It is unfortunate that patients who have appointments do not show up or call to cancel appointments. If a doctor can take the time to come in for appointments, why can’t patients show the same courtesy? Earlier today I arrived 45 minutes ahead of time for a procedure. After registering, I was whisked in and had my procedure in under 30 minutes. There happened to be two “no shows” before me.

Albert Drouault

(Translated) I thought I was going back to kindergarten ... Me and my father were going to speak to this hospital in order to receive an assessment / diagnosis of our symptoms and medication of the doctor's choice. (my father for a wound in his leg and me for heart palpitations and chronic fatigue) We enter, a nice lady asks us the reason for our coming, what were our symptoms, to disinfect our hands, etc. We both explain to him that we come from our chalet, never to have been in contact with someone suffering / having caught Covid-19, etc. However, because of one of my symptoms (heart palpitations at the slightest effort), she still decides to send us to the registration office in a hot region! Well, I understand, it's her job, she must take no risk (but hey ...). Without complaining, we both decide to go in anyway. Once registration is complete, we are told to go and sit in the waiting room, which by the way, is completely empty. After two endless hours of waiting, there was still no call to the intercom. Honestly, I can understand that they probably have other patients who require more care but make us wait two hours, in the evenings during the week .... So we decided to leave since we knew that we would otherwise have gone to 5 am. Cost of the unnecessary detour: + or - 6 hours lost in a lifetime + $ 25 of gasoline + $ 20 at a McDonald's (Mmmmh, very appetizing ???? ????) All this to say that hospital systems, both in Quebec and Ontario, are rubbish and waste of time ... *** Otherwise, the attendants (excluding the doctors) were very warm and welcoming, they practiced the protective measures against Covid-19 and answered our questions. *** (Original) J'ai cru retourner en classe de maternelle... Moi ainsi que mon père allions nous prononcer à cet hôpital afin de recevoir un bilan / diagnostic de nos symptômes et une médication au choix du docteur. ( mon père pour une plaie à la jambe et moi pour des palpitations cardiaques ainsi qu'une fatigue chronique ) Nous entrons, une gentille dame nous demande la raison de notre venue, quels étaient nos symptômes, de nous désinfecter les mains, etc. On lui explique tous les deux que nous venont de notre chalet, de jamais n'avoir été en contact avec quelqu'un souffrant / ayant attrapé le Covid-19, etc. Cependant, à cause de l'un de mes symptômes ( palpitations cardiaque au moindre effort ), elle décide tout de même de nous envoyer dans le cabinet d'inscription en région chaude ! Bon, je comprends, c'est son travail, elle se doit de ne prendre aucun risque ( mais bon... ) . Sans rouspéter, nous décidons tout les deux d'y entrer quand-même. Une fois l'inscription terminée, on nous dit d'aller nous asseoir dans la salle d'attente, qui d'ailleure, est complétement vide. Après deux heures d'attente interminables, toujours aucun appel a l'interphone. Sincèrement, je peux comprendre qu'ils ont probablement d'autres patients qui requierent plus de soin mais nous faire attendre deux heures, le soir pendant la semaine.... Nous avont donc décidé de partir puisque nous savions que nous seriont autrement parti vers 5 heures du matin. Coût du détour innutile : + ou - 6 heures de perdu dans une vie + 25$ d'essence + 20$ chez un McDonald ( Mmmmh, très appétissant ???? ???? ) Tout ça pour dire que les systèmes d'hôpitaux, autant au Québec qu'en Ontario, c'est du gros n'importe quoi et de la perte de temps... *** Autrement, les préposés ( excluant les docteurs ) étaient très chalereux et acceuillant, ils pratiquaient bien les mesures de protection face au Covid-19 et répondaient à nos questions. ***

Carol Artico

A year ago: 5 hours in a waiting room, very short of breath. Spoken to rudely and condescendingly by a large French male nurse. Left for another hospital and diagnosed with pneumonia.

matthieu dupuis

(Translated) The time to wait is extremely ridiculous. I had to go 2 Foix in the same week and the first Foix he made us wait 7h wow. It was only when the world started complaining to the staff that the line finally moved. 15 minutes later he passed the ten or so people who were suddenly waiting. Why not have done this before ???. 2 Foix cava made another 7 hours that I am waiting and when I said Bah, it is very long. One of the nurses practically yelled at us telling us. You can see that it is full. The solution that I would give is to tell us when we are going to go through text. But we don't all have to wait for her (Original) Le temp d'attendre est extrêmement ridicule. J'ai du aller 2 Foix dans la même semaine et la première Foix il nous a fait attendre 7h wow. C'est seulement quand le monde c'est mise à se plaindre au personnel que la ligne a finalement bouger. 15 min après il a passer la dizaine e de personne qui attandais d'un coup. Pourquoi pas avoir fait sa avant???. 2 Foix cava faite un autre 7h que j'attends et quand j'ai dit Bah c'est bien long. Une des infirmières nous a pratiquement crier après en nous disant. Tu voie bien que c'est plein. La solution que je donnerais sa serrais de nous dire quand on va passer comme par texte. Aumoin nous serron pas tous la a attendre

Chantal Ouellet

Great hospital! I couldn't believe how fast my husband went to triage and had tests done. He did not wait at all, not even a minute. Kudos to all the nurses and doctors as well as all the supporting staff!

Alexey Surov

FYI. Came in at 07.55 in the morning , got out 10.30 in the morning. Whats done: nurse /registration/doctor/blood sample/ blood test laboratory-1hour/doctor again/prescription/ finished. !!! Super fast!!!

Mia Taylor

The nurse that did my blood test gave me permanent nerve damage! Heard her say "oops" but thought she was just having a hard time finding my vein... got home and my arm was still numb an hour later... Then started to be absolute staggering pain. I called to explain and ask to speak to the nurse... She explained she "may" have "accidentally" hit a nerve which is a "very rare" case and was laughing like an idiot .. When I asked what could be done she said "nothing" and when I asked how long it would be hurt she said "a few hours". I was in INSANE pain for over 10 hours, crying and twitching and unable to move my arm until the next morning but the pain was so bad I didn't sleep at all. This was a whole year ago but I should have sued honestly.

Helene Wilson

You send her home after being brought by ambulance and she died in the car 10 min later. Please explain because you should not be a dr. No one should pulled in their garage and turn over to see a person dead

Alexis Nass

I called an ambulance at 930am for my mother, at 10am my mother was placed in the hallway of the emergency floor. It is now almost 8pm and she is still in the same position, in the same hallway and not seen by one person. When I requested she be moved to a room or for information regarding the doctor, nurses consistently shrugged shoulders while walking away. Never have I been treated with less respect.

Jim F

Great local hospital. Friendly staff - easy access.

Elite Spine and Wellness

Appreciated the kindness of the doctor Dr. Jonathon was a class act, along with the nursing staff. He stitched me up did not judge for getting injured doing what I love. The wait on Christmas Eve was a bit much however grateful to be stitched up.

Holly

Seen and cared for in less than 3hrs. Very nice, attentive staff.

Raj Sidhu

Worst hospital ever.

Danyka Corrigan

I gave birth here in April and honestly had the most wonderful experience and Jenna from obstetric is amazing!!! The place is beautiful too,spacious rooms and the food is even good!

Josh Dean

Just watched a woman with a broken arm leave because they haven't called any names in the EMERGENCY ROOM for about 3 hours. Slow and inefficient. It's like they enjoy leaving people in pain.

Loulou Boucher

(Translated) very clean and courteous staff (Original) très propre et personnel courtois

Loulou Boucher

(Translated) very clean and courteous staff (Original) très propre et personnel courtois

Johanne Mitchell

(Translated) We've been waiting for over 12 hours. Where is the old emergency that was quick and efficient? The expansion renovations do not improve anything at all. Very disappointed to have chosen to come here today. (Original) Ça fait plus de 12 heures qu'on attend. Où est passé l'ancienne urgence qui était rapide et efficace? Les rénovations d'agrandissement n'améliorent rien du tout. Très déçue d'avoir choisi de venir ici aujourd'hui .

Lorne S

I ditched this hospital years ago due to their incompetence, and dirty environment and instead drive the hour to the Ottawa General. Today, my better half had to take a family member in for a scheduled appointment. After 1/2 an hour of driving around and waiting in the parking lot for a spot, she ended up paying the fee, leaving and parking at the mall several hundred yards away in order to be on time for the appointment. When she mentioned it to the receptionist, she was rudely told “That’s too bad”. I will die driving to Ottawa before I will let this place bill OHIP 1 penny for services rendered.

Michelle

First visit to ER in over 12 years, for an injury, which turned out to be a fracture. This was a Sunday evening. Spent 5:30 hours waiting and talking to different other ER users. Most of them from Québec... One of those from St-Adèle. No wonder wait time is so long. Not fair for our Ontario and area residents.

J C

It is an amazing hospital! With great people.. Great care!

Jules-Pierre Malartre

I can only say good things about HGH. I went there this week for some tests, and the staff was amazing. No wait. On time. Clean. Professional staff, nurses and doctors. If you leave a hospital with a smile, it's a really good sign. Treasure your health system. A lot of people complain, but we have it really, really good in Quebec and Ontario. My heartfelt gratitude to everyone at HGH for their support and friendliness during my visits this week.

Andrée Potvin

(Translated) The skill and the tools are present !! (Original) La compétence et les outils sont présents!!

Francine Laurin

(Translated) I felt ridiculed, humiliated, ignored .... was told twice while I was doing my own transfer from a stretcher to the x-ray and scan table '' hurry up madam we are busy, we have not you '' .. tests for my hips, back, skull ... following a fall ... I suffer from extreme chronic pain of long duration, moving around is already painful ... no understanding or sympathy from the night staff ... and more! ... the two doctors who managed my file during the 13 hours of my stay, have demonstrated that competence ... it was my first and last visit to this hospital ... 4 days later I still feel great sadness ... me . (Original) Je me suis sentie ridiculiser, humilié, ignorer.... me suis fait dire a deux reprises pendant que je faisait mon propre transfert d'une civière a la table de radiographie et scan ''depechez-vous madame ont est occuper, on a pas que vous''..des test pour mes hanches, dos, crane...suite à une chute..je souffre de douleurs chronique extrême de longue durée, me déplacer est déjà pénible..aucune compréhension ou sympathie du staff de nuit ...et plus encore!..les deux médecins qui ont gérer mon dossier pendant les 13 heures de mon séjour, ont démontrer que de compétence..ça été ma première et dernière visite a cette hôpital..4jours plus tard je ressent encore une grande tristesse..moi .

Peggy Selway

(Translated) From the evaluation stage, to the surgery, to the post-surgery care really an excellent service !! Very smiling and efficient personel Easy and inexpensive parking Always make a date A lot in respect !!! Special thanks to Dr. Priscille Cyr for the excellent work with my hands Peggy (Original) De l'étape évaluation ,à la chirurgie ,au soins apres chirurgie vraiment un excellent service !! Personel très souriant et efficace Stationnement facile et peu dispendieux Rendez vous toujours d'avance Beaucoup dans le respect !!! Merci spécial à docteur Priscille Cyr pour l'excellent travail avec mes mains Peggy

Helene Beauchamp

(Translated) 2nd experience and also worse than the first ... Condescending nurse who clearly lacks respect ... Zero human rating I wish you not to fall on it! I would never go back ... never ... the star is awarded to the place clean ... (Original) 2ieme expérience et aussi pire que la première... Infirmière condescendante qui manque de respect clairement... Zéro coter humain je vous souhaite de ne pas tomber dessus! Je n'y retournerais plus...jamais...l'étoile est accorder au lieux propre...

Evangelos Pappis

Worse hospital in Canada 7 hours in the emergency and still waiting . I suggest Quebecers to stay away .

T Rose

I signed in to the ER and there was about 5 people waiting in the waiting room I waited from 6:30 pm- 1:00am Now I get it people r busy but this is the worst service I have ever received in Ontario from an emergency room It has an unprofessional insufficient system when it comes to treating patients .... WOW WOW ridiculous system , I can't believe how this health care system has us by our necks we need to see a doctor and they clearly abuse our wait time . And are not helapful when it comes to asking questions . I actually saw the doctor working the 3-11 actually stop taking clients at 930 .... Not classy

Jean Charles Paquette

(Translated) In the emergency room, the waiting time is more than reasonable and moreover the staff are respectful compared to hospitals in Quebec who don't give a damn about people even if you spend two days in the emergency a real disaster. an acquaintance told me that the Québécois who went to this hospital were complaining, so dear people of mediocre do not go gangrene this institution or die in Quebec thank you, (Original) A l'urgence le temp d'attente est plus que raisonnable et de plus le personnels est respectueux comparativement aux hôpitaux du Québec qui se foutent des gens meme si tu passe deux jours a l'urgence un vrai désastre. une connaissance me disait que les québécois qui allait a cette hôpital était des chialeux alors cher ti peuple de médiocre n'allez pas gangrener cette institution ou crever au Québec merci,

Murray Sherriffs

Professional, courteous, fast, informative; if only major corporations could follow the example set by the people who work there.

Dan T

Spoke to a Pamela Thibault in trying to connect with personel that had just released me 2 hours from emergency room. Service was the worst i ever got. This hospital is great when your are onsite but i must say that over the phone this person needs training.

john moncel

Used to be great past 2 events super wait times.... And I really avoid hospitals... As we speak 6+ hours just for xray results... Still waiting for my daughter possible fracture. I was always pro for private clinics. Bottom line u pay for what u get... It's free u starve like rats you pay then it's awesome service

JL -

Good service, they genuinely try but they are insistently French-speaking

Sonia

C long

Suzanne Larocque

Great hospital with great teams of workers; doctors, nurses, attendants, etc. Was in ER 4-5 times and impressed with the quality service and care received. Best hospital!

Arlene Tennant

I did the dreaded virtual colonoscopy today but was pleasantly surprised at how professional and helpful the technicians were. I was explained everything which eased my anxiety and appreciated their calm caring disposition. I was feeling sick to my stomach after the procedure and they were there with cold clothes and a puke container for me. They helped me onto another bed and kept a close eye on me until I was feeling better. They brought me juice and made me comfortable until I left. I am very thankful for their genuine care.

Mr

Great staff at the maternity unit, shows they care about ALL their patients. You were all amazing nurses to us.

Emily Turner

I've been going here for years. Hospital it's newly renovated. The covid precautions are good and the doctors are nice and do their job well. Waiting is typical as you are at an ER not a stat clinic. If you are lucky you may be out in 2-3 hours or maybe have an 8-10 hour wait. Unfortunately with my kids and I being sick and hammered non atop the past 3 months we have been frequent patients, but all care was great and mychart is nice too.

tabatha gravel

Always seemed asap, tests run thoroughly and quickly, friendly staff, compared to QC hospitals it's almost a treat to go

Daniel Gelinas

(Translated) bad service, refuses to take my file to Royal Comtois because it is too complex. The crisis line does not return my calls, I sent my file to the Ontario Ombudsman since the complaints department of the hospital is also not very effective and their idea is already done. In addition, I have already been told that I had bed bugs while it was an object. So we did not inject the right antibiotic in 2011. Also a black emergency, this day to scream after me stopped smoking in the examination room, I never smoked in my life, I supsonne the latter to open the door empty rooms and take 2-3 puff and close the door to make it on the back of the patients, we always refused to give me his name because he was a resident, I would complain to the college doctor as the hospital is not very transparent and hide information to be sheltered from a prosecution, we can not do anything except through a law firm that knows the rights of access to the complete medical file. (Original) mauvais service, refuse de prendre mon dossier a Royal Comtois parce qu il est trop complexe. La ligne de crise retourne pas mes appels, J ai envoyé mon dossier a l ombusman de l'Ontario puisque le service des plaintes de l hopital est aussi pas tres efficace et leur idée est deja fait. De plus on m a deja dit que j avais des punaises de lit alors que c etait une itss. Donc on m a pas injecter le bon antibiotique en 2011. Aussi un urgentogue noir, cette journée a crier apres moi d arrete de fumer dans la salle d examen, je n ai jamais fumé de ma vie, je supsonne ce dernier d ouvrir la porte des salles vides et de prendre 2-3 puff et refermer la porte pour faire passer ca sur le dos des patients, on a toujours refuser de me donner son nom car il était résident, j aurais porter plainte au college des médecin comme l hopital n est pas tres transparent et cache des renseignement pour etre a l abris d une poursuite , on ne peut pas rien y faire sauf en passant par une firme d avocat qui connais les droits d acces au dossier médical complet.

AGL 12345

I lived in Montreal and it's worth to travel! Everytime I get sick I always come and had my check up done in this hospital. Great service! Great staff! And in less than 1 and half hours I did all the examine. Going back in 2 weeks to see a specialist!

Carole Coutu

(Translated) I went to the emergency room and waited about 10 minutes (Original) Je suis allé a l'urgence et attendu environ 10 minutes

Amy Paquet

Extremely slow service. Nurse's where rude and look at you like you are beneath them...

nicolas

(Translated) Best service ever (Original) Meilleur service de tout les temps

Sandrine La Haye

I waited 12 hours in the ER waiting room only to be sent home with a container to provide a sample when I could. The next morning I realized there was no requisition with it and when I called the lab they had not received a request for analysis. I spoke to the ER and they had no information. No one has any answers, and I waited 12 hours for absolutely nothing. When I told them that this was ridiculous they told me to go to another hospital next time. They didn't do any bloodwork until I saw the Dr. at 10:30pm. They sent me home with no answers for my pain.

Julie Desjardins

(Translated) Very poorly organized! The wait is very long !! 50 patients with a doctor on duty! I really don't understand why the nurses have the time to talk and laugh among themselves but there is no time to make decisions that certain patients should do, do x-rays or take without. Or I think the doctor should see the patient first, but the nurses could go ahead and tell the doctor that there is a lady who fell and she thinks it is breaking. Make the decision to send it to x-ray to move the process forward! In case you really disappointed all the times. Never again!!! (Original) Tres mal organizer! L'attente est tres longue!! 50 patients avec un docteur en service! J'ne comprend vraiment pas pourquoi les infirmiere on le temp de jaser et rire entre eux mais yon pas le temp de prendre des decisions que certain patient devrais ce faire, faire des rayon x ou des prisse de sans. Ou je c que le doctor devrait voir le patient avant mais les infirmiere pourrais avancer le processus et dire au medecin que ya une dame qui as tomber et quelle pense que c cote son casser. Prenner la decision de lenvoyer en rayon x pour avancer le processus! En tu cas vraiment deçu as toute les fois. Plus jamais!!!

Alexandra Boudrias

Moi cest un crie désespoir. Je me suie fait opéré le 17 decembre 2021 pour canal carpien et j'avais envoyé mon mon docteur des papiers pour mes assurence de travaille pour elle remplis parce-que mon chômage maladie était terminé résultats elle a rien remplis.la je suie je suis obligé demander un papier de retour au travail et travail leger parce-que avoir mes assurances de mon travail va être trop long a recevoir j'ai plus de sou et je vais même pas pouvoirs manger et paye mon loyer je trouve triste que il prenez pas conciance que j'ai besoin de sa aujourd'hui je téléphone pour mon retour au travaille pour la fin du mois

Lisa Harkin

I dropped off a hamburger for my mom and it was thrown out! Dr pushed on my stomach injuring my mesh! They told my father it's not a hotel better treatment in Les Francis Dr not signed x-ray three hours wait. Lost jewelry no help rude long wait times Alexandria sells crutches indexed collection agency wants double ripoff parking vending machines passed out from vampires taking too much blood

Noozah Ansari

One of the best hospitals I have been to! The staff very professional and friendly. They gave priority as per ur problem. We were still seen within the 3 hours. We left very happy. Thank you so much! I do not mind travelling from the west island all the way to Hawkesbury. Because this beats all hospitals!

Sylvie Tremblay

(Translated) ENT surgery which went perfectly. From 10/10 at all levels. Well done to Dr Bastianelli, Dr King, nurses and all the staff. (Original) Chirurgie ORL s'étant parfaitement déroulée. Du 10/10 à tous les niveaux. Bravo à Dr Bastianelli, Dr King, aux infirmières et à tout le personnel.

Real Bilodeau

I recently was operated on at Hawkesbury General Hospital and I have to say that Doctor Leblanc and the nurses were amazing !

Emily Bourgon

This is the worst hospital you can go to. My boyfriend who has his arm possibly broken and all Scratched open. we got triage by a nurse which said it was OK for me to stay because he kept on Fainting. We waiting for 3h in the green zone. After that we got told by a nurse that we will be alone in the waiting room in the green zone with no personal could see you. I went to ask the the nurse to see how long was the wait for him. She told me that it would be a other 7 and then told me that I couldn’t be there. ( at this point my boyfriend had Fainted four times in their waiting room) she wanted me to leave him alone with no nurse around or any personal for that matter. I did inform the nurse that he kept on fainting she told me to wait my turn. We ended up leaving and going to another hospital for their lack of professionalism

François Corriveau

(Translated) The staff are courteous and attentive. All spoke French except the doctor. My stay in the emergency room lasted 5 hours, including 2 consultations with the doctor and an x-ray examination. Most important: the prescribed treatment is working. The emergency room is clean and well-kept. Well done to the staff at HGH. I felt like a client, not a beneficiary. Our health managers in Quebec would do well to be inspired by ways of doing things in Ontario. (Original) Le personnel est courtois et attentionné. Tous parlaient français sauf le médecin. Mon séjour à l'urgence a duré 5 heures, incluant 2 consultations avec le médecin et un examen aux rayons X. Plus important : le traitement prescrit fonctionne. L'urgence est propre et bien tenue. Bravo au personnel du HGH. Je me suis senti comme un client, et non comme un bénéficiaire. Nos gestionneux de la santé au Québec auraient avantage à s'inspirer des façons de faire en Ontario.

Anicoz Ocula

Amazing Emerg Team starting with Dr Ali & the nursing staff &,radiology & the greeter at the door ! - they went out of their was to ensure my mom had the best possible treatment & care after sustaining a wrist injury . Dr Ali even took the time to do a follow up phone call 2 days later - our family is very grateful to have access to this group - Thank you !

Huguette J

J aime cet hôpital car les gens sont doux et patient

Robert Turcotte

(Translated) Service very fast, courteous and bilingual but the people who work seem to be from Quebec. Parking $ 5. Entry / sorting / x-rays / prescription only 3h. Not like in the CUSUM. In addition we feel very well no stress too unionized employees where Dr who do not speak French. It became my hospital even with the hour of road. I'd rather be a comfortable two hour drive away from being forgotten for one night. (Original) Service très rapide, courtois et bilingue mais les personnes qui travaillent semblent être d'origine Québécoise. Stationnement 5$. Entrée/tri/radiographies/ordonnance seulement 3h. Pas comme dans le CUSUM. En plus on se sent très bien aucun stress des employés trop syndiqués où des Dr qui ne parlent pas français. C'est devenu mon hôpital même avec l'heure de route. J'aime mieux faire deux heures de route bien confortable que d'être oublié pour une nuit.

Romy Eichler

So happy we have this regional hospital, both my husband and myself have been patients and have been treaty ,friendly and efficient. Yes the hospital in the past had not such a good name,but you can sure see the difference and we are very lucky to have it. By the way the people complaining at the moment are they really that badly in need of the ER or do they not have a family doctor. At the moment my husband is in the ICU and we cannot get over how clean it is and the staff is going out of there way to help. Also we did not have to wait long in the ER,actual never did even in the past ,guess if you are really in need of the ER it goes fast. Will recommend this hospital to everybody and for those complaining,try Manitoba, Alberta and Quebec,good luck there

Carmen Cortez

Staff could be MUCH friendlier and help patients understand their diagnoses. It was more of 'Here is the info all printed pout bye' But fast service

Martin Davoodi

Avoid this place.

Kelly Fothergill

Spent 5 hours in the emergency department and all I got were x-rays done. I was expected to wait another 2 or 3 hours to get the results.

Mohammad Naddaf

Had a surgery performed here for meniscectomy as well as lateral extra articular tenodesis and the experience I had with all the staff there from start to finish was absolutely amazing. I am truly thankful for the assistance they provided, anything I needed assistance with they were beyond happy to help with! The surgeons performed a great job and everything went well! Amazing hospital!!!

fly ali

This is the worst hospital in the Ontario. They are very disorganize and very rude. Been to this hospital 4 times and Every time I had worst experience. Please if you drive and go to any Montreal or Ottawa hospital please go there. The waiting is worst here Compare to the other places .

Darius Campeau

Worth the drive from Ottawa

Jacklyn Spencer

I had a positive experience at the ER. Went in at 5am, was seen by 9am by the doctor. I was told that at 8am more staff and doctors are available so more patients are seen. Which is true, at around 7:30 more patients were seen and things were moving quicker. People who arrived at night seemed to have the longest wait so if you are unsure of when to go and can wait until early morning that's what I would suggest. Admin, nurses and doctors were all professional and helpful.

Luce Boire

Was there at 2:00 in the afternoon. At 1:30 am still did not see a dr. Nurse came out and call names Ask if was priority and said yes My name was almost the last I was not priority Common i was so sick. I left with 1:30 drive had to stop to project and nurse from triage decided it was not urgent With nothing in the stomach and projecting is not a good sign.they are not dr to decide Very disappointed with how they managed the triage I am on medication to be able to eat snd will have private test. How sad is it . Er nurse was rude without reason

Olivia Barnes

Service is faster here than any hospital in Montreal. Worth the drive

m pontiac

Worst hospital experience was there over nine hrs and never seen a doctor or the doctor call any patients the last four hrs but super great if your from Quebec they will pass everyone before you and the night nurse sure loves her phone rather than working useless don't waste your time

rey87rey

I came with my 6 years old with stomach pain that shes been having for 4 hours and nobody is even checking her

Guy Hedir

(Translated) I left Blainville to go there. I read a lot of reviews and it said that we went quickly to the emergency room. Quick you say? I spent in 1h30 !!!! Forget it at the Cité de la Santé, St-Eustache or St-Jerome. Besides, I thank Doctor Brassard who was super nice and helped me a lot with my pain! I appreciate everything about this hospital! You are all doing a superb job! (Original) Je suis parti de Blainville pour aller la. J'ai lu plein de review et ça disait que l'on passait vite à l'urgence. Vite vous dites ? J'ai passé en 1h30!!!! Oubliez ça à la Cité de la Santé, St-Eustache ou St-Jerome. D'ailleurs je remercie le Docteur Brassard qui a été super gentil et m'a beaucoup aidé avec mon mal! J'apprécie tout de cette hopital! Vous faites tous un superbe travail!

Elia Andrea Komatsia

Horrible Horrible experience I wish i could sue them On the abuse they did to my wife and new born baby.

Reno Richer

All services available to Quebec residents. How ever if your from the neighboring regions in Ontario. ( and by the way the hospital is located in Ontario ). Most services our not available to you. Absolutely ridiculous, and this has happened on multiple occasions. Your better off taking a short drive to Alexandria, because I think they got confused at some point and built this hospital in the wrong province and just rolled with it.

Aaron Burnett

I found this hospital very organized. I loved that it was so clean and that the staff was very professional and bilingual.

Cheryl Fowler

My husband went in for a TURP early this morning, expecting an overnight stay. We were both pleasantly surprised to be sent home mid afternoon. All the staff he came in contact with were friendly, efficient and displayed the fantastic sense of humour that must be a help to get them through the day. Thank you again Dr JM and all the ladies whose names he has forgotten - but he will not forget them.

Tony Gombas

We are so blesses to Have Hawkesbury General Hospital ,the best in Canada and I'm so lucky to have been treated here and so close to home ,i had major hernia operation which went exceptionally well, from the evaluation for the surgery to the surgery it self was super fast it was almost like a F1 pit stop ,I would like to thank Dr Leblanc and staff who worked along with her thank you ❤️.

dees bargains

Excellent Hospital...Excellent Food...Excellent Nurses ....Excellent Doctors.

Prescillia Marchildon

(Translated) Surgery on September 28, I am told that the surgery will take place at 9:30 in the morning. I arrive on an empty stomach, I have planned my visit accordingly since I am breastfeeding my daughter. I was made to wait all day in an empty room. I entered the operating room at 3 a.m., still on an empty stomach. It was not far from 5 hours by the time I got out of there. I was given an appointment 1 month later to follow up on my surgery. The morning of my appointment, I was left with a message on my voicemail to let me know that my appointment was canceled at 8 am in the morning. I have 1 hour's drive to do, I have planned my visit accordingly, the babysitter and all and they leave me a message early in the morning to cancel and postpone my appointment in January, so I take it. Today another call from the hospital. Ma'am, we have to postpone your follow-up. So I asked the nurse what was the use of having a follow-up appointment 4 months later? I imagine they will cancel this one in February too ....? (Original) Chirurgie le 28 septembre, on me dit que la chirurgie aura lieu a 9h30 le matin. J'arrive a jeun, j'ai planifie ma visite en consequence vu j'allaite ma fille. On m'a fait attendre toute la journée dans une salle vide. Je suis entree en salle d'operation il était 3heures, toujours a jeun. Il etait pas loin de 5hrs par le temps que je sois sorti de la. On m'a donne un rendez-vous 1 mois plus tard pour faire le suivi de ma chirurgie. Le matin de mon rendez-vous, on me laisse un message sur ma boite vocale pour m'aviser que mon rendez-vous est annule a 8hrs le matin. J'ai 1hrs de route a faire, j'ai planifie ma visite en consequence, la gardienne et tout et on me laisse un message tot le matin meme pour annuler et repousser mon rendez-vous en Janvier, alors je le prends. Aujourd'hui, un autre appel de l'hôpital. Madame, on doit repousser ton suivi. J'ai donc demande a l'infirmière quel etait l'utilité d'avoir un rendez-vous de suivi 4 mois plus tard ? J'imagine qu'ils vont annuler celui-ci en Fevrier aussi....?

Guy St-Pierre

(Translated) Wow !!! Thanks to Dr. Cyr and his team and all the hospital staff ... this was my first time at this hospital and certainly not the last if I have other health issues. (Original) Wow!!! Merci au Dr.Cyr et à son équipe et à tout le personel de l'hôpital...c'était ma première fois à cette hôpital et très certainement pas la dernière si j'ai d'autres problèmes de santé.

Natasha J.

Excellent service with not much wait time compared to other hospitals. People are friendly and courteous.

Adrian Vasilescu Adriva

Great place ! A real human care. Very friendly and professional staff ! Thank you !

Kosta Papas

Friendly caring and want to get to the bottom of your problem

Larry Boswell

Excellent staff in Emergency Department from the reception right through to attending physicians. They were kind, compassionate and professional. I will always make the drive when necessary rather than have to deal with the Montfort hospital.

Patrick Levesque

(Translated) Interminable length of wait .. witnessed several people leaving the premises !! 3 patients spend 6:30 waiting at Ledas to then end up in the emergency room around midnight at the change of shift or the wait and still interminable and where there were still only 3 people who went to see the doctor in 3h30 of waiting !!! It is absurd and ridiculous. We haven't been here since 5:30 pm and it's 4:00 am and we are still waiting .. my daughter is here for an armed assault on her school bus. The emergency services are a nuisance !! Dogs are treated better these days. 1 pcq star that we do not have the choice to put to give our opinion. (Original) Longueur d'attente interminable .. été témoin de plusieurs gens quitter les lieux !! 3 patients passer en 6:30 d'attente à Ledas pour ensuite se retrouver dans la salle d'attente de l'urgence vers minuit au changement de shift ou l'attente et encore interminable et où il y a eu encore que 3 personnes qui sont passés voir le médecin en 3h30 d'attente !!! C'est aberrant et ridicule . On n'es ici depuis 5:30pm et il est 4h00am et on attend toujours ..ma fille est ici pour une agression armé dans son autobus scolaire . C'est une plaie les services d'urgence !! Les chiens sont de nos jours mieux traiter . 1 étoile pcq qu'on n'a pas le choix d'en mettre pour donner notre avis .

Suzy Kuechler

Thank you to all the amazing staff, I went to the hospital today in severe pain in my kidney. The staff was efficient and supportive, very quick to help me through my agony. I just wanted to say thank you so so much . Suzy

Angela Stratigakis

I was seen right away; very sweet, personable and friendly nurses, doctor came to check on me while we waited for results. I was impressed with the ease and efficiency of the care I received. Thank you for putting my mind at ease.

pierre quintal

(Translated) Entered at 07.15 h. left at 08.30 h. WELL DONE (Original) Entré à 07.15 h. sorti à 08.30 h. BRAVO

Pancho Chai

9+ hours of wait time

depaneur lacombe

Faster service than quebec ,saves me minimum four hours in waiting and lots of parking space.

Don Dsouza

I have been waiting for 6 hours.I had an asthma attack and no one would even see me. I left the hospital without being treated. They're very racist. I would honestly rate this -5. Please don't visit this hospital.

dreinier 3116

Exelente attention and fast. I live in Montreal and I travel to this hospital for the great service they offer and the rapides. Here it does not matter if you speak English or French for them you are a patient to attend and they do it with the greatest satisfaction of the world. However Shriners Hospital for Children is new and attention is the worst in the world.

Joseph Bradly

Awful and disgusting behaviour for a medical institution The website on their sleep clinic says it ends at 6 am. Staff kicked me out at 4am with no ride back to Ottawa to sit outside in Winter. "Said there was a bench outside" They claimed they didn't understand how The website hasn't been changed in four years. Bad hospital and bad human beings

P Bone

In and out in 5 hours. X rays, seeing Dr, stitched. All that with a smile. Thank you guys. For those who complains, don't go to neighbor province, cause than you'll know what waiting really means....

Frozan Hakimy

(Translated) Fast and effective (Original) Rapide et efficace

Bruce Chillcott

Second and last visit for me. First time I waited 5 hours and was informed it would be at least another 4 hours so I went home. On my second visit and 4 hours in and was just informed it will be at least another 4 hours.

Valerie Bisaillon

(Translated) emergency with my son very well served in a few weeks appointment and operation thank you (Original) urgence avec mon fils très bien servi en quelques semaine rdv et opération merci

Giuseppe Tancredi

Heard great things from my neighbours about this Hospital ( we live in Saint-Lazare). Went to emergency twice in 1week...thought I was lucky the first visit( in and out in less than 2 hours!) but second time around the same thing. And it was all done with a smile from everyone I dealt with!!!

Jacques Theoret

The nurses and doctor are soo great at taking care of me English and French best hospital by far

Bill Smith

Sat in the waiting room for eight hours. I asked one of the nurses how long a wait approximately (very politely, of course), and was told should be relatively quick. This was an hour and a half after my arrival. After another six hours, I asked again and was told soon. Ten minutes later, another nurse came to say if we weren't called yet, we would only be seen after midnight. Knowing that there would be tests to do, I decided that my weekend was worth more to me and left. To summarize, 1.5 hours driving round trip, 8 hours sitting and not being seen (and being lied to), 5$ parking to end up leaving because I was dying of thirst and starving and no closer to a solution to my problem. That was my first and last visit to Hawkesbury General Hospital.

Enza DG

I am a Quebec citizen and I decided to seek help at the Hawkesbury hospital emergency department because I was not satisfied with the help I was getting in my home town. I am extremely satisfied with my visit at this hospital. The doctor I saw at the emergency was extremely respectful and compassionate. He listened carefully to my questions and concerns, all while giving me all the possible answers to make me feel comfortable. The trip to this hospital was 100% worth it, I definitely recommend.

Manon Thériault

(Translated) So not comparable to care in Quebec! (Original) Tellement pas comparable aux soins au Québec!

Jovita Nica

The waiting hours are crazy. Never in my life i had to wait TWELVE HOURS just to see a doctor to give me a reference letter to do chest x-ray! The nurse who registered the patients was okay, she is kind and helpful. But the other nurse who works night shift was horrible and arrogant. Never coming back!!

Sarah-ann Robitaille

Waited 17 HOURS. For blood test result

Steve Gravel

For a regional hospital in a small city this hospital is quite good. No hospital is perfect however I have been several times with my family from c-section to day surgeries and emergency visits and all was well done with reasonable wait times.

Denise Durocher

92-yr old mother went through a horrific administrative bureaucracy where one group of specialists doesn't talk to another .. found herself being "evicted" to a Senior's Residence where residents need to be independent, when she needs long-term care. The bottom line was clearly: she is too well to be here and we don't care where she ends up.

France

This is the best Hospital, everyone you come accross is so nice and friendly, I live in Quebec and I always go to that hospital, service is fast and they are excellent doctors.

Johanne Brigandi

(Translated) We arrived at 10:00 and were called at 3:00 pm to go to another waiting room. Subsequently, we were placed in a room and changed rooms 2 more times! My husband went out to see the nurse and immediately they brought in another patient ... (Original) Nous sommes arrivés à 10:00 et avons été appelés à 15:00 pour aller dans une autre salle d’attente. Par la suite, on nous a placés dans une chambre et changés de chambre 2 autres fois! Mon mari est sorti voir l’infirmière et, tout de suite, ils ont fait entrer un autre patient...

Damon Inlow

Reasonable wait, got a CT scan quick, had a kidney stone. Dr Bwenge was good. My nurse Ben took good care of me. One of my better hospital stays, thank you for being there for me.

Suleiman Qanoon

The worst hospital I have ever been at.