Reviews of Gardiners Road Animal Hospital (Hospital)

Gizmo Girl

Their vet techs support declawing despite scientific evidence provided to them and are incredibly rude if you disagree.

Jordan M

I was referred to this clinic by my mother when my dog got sick. I am so pleased with Dr. Farooq and his team. They charged us a fraction of the cost of what our previous vet charged for the same services. Now my dog is making a speedy recovery and we couldn't be happier. Dr. Farooq and his team are friendly, ethical, and affordable. Needless to say he is now our new family vet and I'm proud to recommend him to friends and family. UPDATE It's been over two years since I posted my review. Dr. Farooq and his team are still amazing as ever. They've helped us through some tough times when our pets needed care. We see over the moon impressed with GRAH, and so are our family and friends who we've refered.

Canada 360View

We have been to several places for our cats over the years, but this is the best one. They have been very caring and compassionate with our cat which is very important to us. They are always professional, and we feel very comfortable with our cat there. The prices are very reasonable as well, especially the new kitten deal for shots/immunizations. HIGHLY RECOMMENDED!

M Liesbeth

Took my 6 month old kitten in today because he was vomiting and looked lethargic. He had recently been neutered and my other vet was closed. The vet assistant did a really thorough physical exam which was awesome. The vet was also wonderful and very friendly. I definitely recommend bringing your pet here!

Tia B

Dr. Farooq and staff are so friendly and caring. I feel like they genuinely care about the animals they see, and I know that every time I take my dog there she is being provided with the best care. Everyone is professional and their hours are great, highly recommend!

Layna Reise

My one cat who I got registered here when she got spayed (one year ago) had a seizure the other day, and it worried me (obviously lol) and I got my partner to call gardiners Rd animal hospital to be able to bring her in immediately to get checked and make sure this wouldn't get any worse, they knew my cats name as soon as I mentioned my last name (which was actually really comforting to know) We got there roughly 15mins later, and she was seen right away. I got a call part way through the checkup and talked a bit about what was happening and get some more information from myself. After 1 hr, she was good to come home and with medication! She has since been seizure free, and the medications are working!

Tara Perry

These people are great at what they do!! They care and truly help out in the rough times! amazing hours with after hour emergency hours and NOT the hefty expenses you would expect for emergency service! I highly recommend this clinic.

jasmine claxton

I took my four month old kitten in for kitten vaccines and the vet held him down into the table and put the needle in his leg that then went through hia leg. Do not take your animals here

Joann M.

Best vet care I have recieved in Kingston! The staff are all so caring and helpful - especially Dr Farooqui!!! So happy we found this place many years ago.

Zahid Tahir

Very competent veterinarian and friendly staff. The hospital provides routine as well as emergency services during weekdays and weekends. Strongly recommended..!!

Wendy Veale

Very efficient and thorough!extremely reasonable pricing. Highly recommend!

Cate

Took great care of my dog in an emergency situation and made sure to explain everything to me carefully. Compassionate, friendly and experienced. I will be taking my dog here from now on.

Molly

Absolutely fantastic, could not recommend any more or say enough positive things. Dr. Farooq gave us the absolute best, kindest service and was extremely gentle, kind, caring and knowledgeable. He was also extremely honest about the likelihood of expensive procedures being successful for our kitty-- he definitely cares more about the animals than making money. Additionally, I was in Florida and unable to get to Kingston as our kitty was sick, and Dr. Farooq went out of his way to call me with updates multiple times a day, and even FaceTimed with me multiple times to show me our cat and her x-rays. By far and away the best veterinarian service we've had.

mary allan

Very quickly took Tonka in and had him assessed. Very friendly staff, very nice doctor he explained, things very well. Very reasonably priced. I am confident they will take very good care of Tonka for years to come.

Adam Cassady

Took very good care of my girlfriend's cat. Took extraordinary pains to treat both her pet and her with understanding, empathy, and patience.

Rachel

Very caring and compassionate people, they take time and work with everyone’s schedule. They are very caring towards your animals. There hours are great and on call if needed. Highly recommend this place.

Heather Bullock

I had a problem with my 12 year old cat on a Saturday tried to contact her regular Veterinarian but could not get any respond. On Sunday called Gardiners Road Animal Hospital they took her in that afternoon treated her. Dr. Farooq & staff are very kind and friendly. They even do a follow up call to see how your pet is doing. If you have any problems with your pets i would recommend giving them a call.

Mr&Mrs P

They were great with our Jukey!

Jess Vankoughnett

I just recently switched my 10 year old dog to this vet and they have been amazing. My dog loves going here. Shes been having a lot of issues with one of her eyes and Dr Farooq has been amazing with finding something that will help fix the problem. He explains everything in a way that i can understand what is happening and he makes sure i understand why he is suggesting different treatments. They have also called a couple days after every appointment to check up on my dog and make sure i have no concerns about anything. I recommend this vet to everyone i know.

Trish Pittman

I Have been to many vets over the years and since I have been living in Kingston, Gardiner Road Animal Hospital has been by far the best. There are no hidden charges and I have never been made to feel like I have to spend tons of money to find out unnecessary results. There is always a friendly face to greet you and always speedy to get appointments.

carol campbell

Took my dog there for a second opinion and was so impressed by Dr. Farooq and his attention to detail that we are staying ! I’m going over my dogs medical records and listening to us tell our story he was able to pick up on an important detail previous vets had missed . Staff is friendly and very accommodating and hours and appointments fit into out busy schedules. Would definitely recommend to anyone .

Melissa Mastin

I went to the clinic this eve. I am still shaken by my experience. I had to arrange for a euthanasia for my cat and didn't contact my regular veterinary clinic as I was sure it would be difficult to get a last- minute appointment at this time of year. The scheduling was great a long with the receptionist greeting and treatment. Once in the treatment room for my appointment the vet entered, asked me to go around the table. By the time I came around the table, instead of retrieving clippers and shaving his arm like many other procedures I have been witness too, she proceeded to rip 2 chunks of his hair out of his arm by the time I was around to the her side. I was so stunned, I didn't know what to say. I have seen many euthanasia's, blood retrieval's, etc, but nothing quite so barbaric. I didn't have a chance to say anything and she was injecting his fatal dose....only it wasn't enough...she proceeded to pull 2 more chunks of hair from his other arm and injected his final fate. Had I not been completely flabbergasted at her performance I would have said something, but it all happened so fast. I was 11 minutes from the time I walked in the door , had this tragic experience, paid the bill, $341.00 and got back in my car... They have made me appreciate how very lucky I am to have the Veterinary Clinic I do have. I have gone through this procedure many times before....never, ever seen anything like this????

sheri chaput

Great with my pets, awesome hours, not pushy in regards to what to have done with your pet, non judgmental. I hadn’t had my cat in for a vet visit in years and they didn’t judge me. Just did what we were there for, which was exam and vaccinations. Great place and staff!

Linda Morrison

Gardiners Road Animal Hospital looked after my cats needs on a holiday Monday, my cat was in a crisis and I was so grateful that they were opened period!! It just got better from there with friendly, caring and professional staff, and prompt surgery. They saved my cats life! The entire staff is awesome!! I highly recommend this clinic!!

Athena Jackson

Top quality service. Worked a miracle on my dog. You would be silly to go anywhere else but here for vet services.

Kabacha Kabacha

Great experience! Very kind doctor and compassionate staff. Took excellent care of my sick dog. I highly recommend this vet to all pet owners.

Laurie1976

My dog likes seeing Dr. Farooq so I feel comfortable bringing him to see this vet. Dr. Farooq takes the time and patiently listens to my concerns and has been very helpful with the different ailments my dog has experienced. This veterinary office has great hours so I can usually get in very quickly. Thank you for what you do, we appreciate it!

valerie Barker

I cannot begin to describe how grateful I am for the level of care my three furry family members have recieved. Never in all my years as a pet owner, have we had such an amazing vet as Dr. Farooq and his staff. I really believe that they care about your pet and their wellbeing. They have helped us with our dog and two cats. They have amazing after care, the prices are good and he works with you to find the best treatment. Most recently he helped our one cat and was truly that super hero that came to the rescue. He was honest about all routes available to us, pros and cons. As long as we are in this town he will be our vet. P.s if we ever move I would even travel to keep our pets here with them for care.

terry bourget

Took my male Siamese in because of vomiting. Diagnosed with pancreatitis and stayed overnight. In the cage on the way home he was struggling to get out and very distraught. When I let him out, his hind legs were crippled. He was so traumatized he barely left my arms for two weeks. He was there from 11 am till 5:30 pm next day. What did they do to make him crippled and so terrified?! I do not recommend this place. Apparently he should have had a full pill not 1/2 pill of antibiotics for his weight. They gave me a liquid as a food stimulant. He hated it and was eating well so I stopped giving it to him. Later found it was actually to cost his stomach to cause less pain. I will never go back there! Jean Quinn

Kristen Spring

Professional, knowledgeable and caring! Everyone who works at the clinic is friendly. They are always there in an emergency, respectful and understanding, Kingston VERY fortunate to have such a great place to gently care for our pets and working animals.

Julian Wieczorek

Super friendly staff and very considerate of family pets. I was extremely impressed with the service Charlie received and it was free of charge (tick removal). Thank you for helping out my buddy.

Buggie Coleman

Very thorough and have your furbabys interest at heart ,so compassionate and guide you through every detail and decision that needs to be made to make sure your furbaby is happy and most importantly healthy I Will always trust my furbabys life in there hands .I highly recommend them 1000%

Tyler Weaver

Great staff, very caring. Easy to get an appointment.

Jen Rice

Gardiners Road Animal hospital staff are amazing. Friendly, compassionate and knowledgeable. Hours are awesome especially for a shift worker. Excellent vet care. Highly recommend!

Ron Bell

Gardiners Road Animal Hospital was very responsive to the needs of our 11 month old cat last Monday. He was having trouble urinating and we expected some sort of urinary tract infection. We called first thing on Monday morning and they were able to take him at 10 am. The treatment protocol was very comprehensive and effective. Although treatment had to be explained over the phone due to covid restrictions, the vet was very thorough and took all the time we needed to answer any questions. He clearly cared about our cat's outcome and wanted to make sure he didn't leave anything to chance in terms of his recovery. The office has called to follow up on two occasions which we appreciated and again shows that they are willing to go the extra mile to ensure client's success and satisfaction. They also have great hours, both through the week and on the weekend, which minimizes the extra cost and stress of having to get a pet into an emergency clinic or hospital. We also had our cat neutered and vaccinated at Gardiners Road Animal Hospital. He recovered quickly and the costs were very competitive.

Sasha Strawbridge

Excellent staff, and excellent vet, excellent care, reasonable prices, and open 7 days a week! Our dog and two cats are all Dr. Farooq’s patients. We highly recommend him and his wonderful team!!

Joe Myers

If I could give a lower rating I would have. We were very displeased and dissatisfied with the service and care. The lack of respect for our cat and us was very distasteful. Dr. Umar Farooq gave our cat a medication strictly for dogs. He was sure to cover the label on the medication warning it is toxic for cats and only to be used on dogs. When we discovered, we contacted the hospital. He tried to tell us there is a database other veterinarians use to share their research. Therefore confirming he used an unconfirmed method of treatment. He admitted to his malpractice. He asked if I had a medical background, I said I a simple research and reading of the medication label was all it took. The fact he took our cats health, her hearing into his own hands and treated with a risky method WITHOUT our permission is alarming. What other animals has he caused further harm to? A close friend had a similar experience. I would NEVER recommend a vet who disregards his client (our cat) and her owners rights. We have the right to decide her course of treatment. If we would of continued with his course of treatment, several vets confirmed she would have permanent damage to her ear, and more than likely deaf. Do not risk the health of your fur babies with someone who disregards his patients rights.

Kris Hurtubise

This place is awful, if you love your pet you will take it elsewhere. They will call you obsessively until they have throughly nickel and dimed you. They soaked us for an x-ray, 3 different types of antibiotics that didn't work and then a mucus swab test for $200 that we never seen the results of. They stopped calling us completely after the we paid for the swab test and they had been calling us almost daily before that. Our cat was limping after visiting them due to being wrapped in a towel and being held down. And this cat is one that never stops purring, the kids can carry him around upside down like a baby and he just loves the attention. Not at all a difficult animal to deal with. If you love your pet, and care about how it is treated you will avoid this place.

Scarlet Eyles

Best vet in the City!!!

Robin Hilliker

Had to go in b/c my cat had injured her paw. The staff were great! Very nice, also very clean and modern place. The visit was quick and easy, even without an appointment! Would definitely recommend!

Rachel Hadden

Took my dog in late in the evening they got me in right away for a reasonable price excellent service!

Animals First Veterinary Hospital

Best veterinarian in the town and great staff

Denise Wolfe

Best vet I have ever been to - and I have been to many over my 30 years of pet ownership (cumulatively 8 dogs and 5 cats). I now have 2 senior dogs and 2 young cats and I continue to be impressed. The end of life care is superior.

Michelle Larouche

Ally was very well taken care of. Incredible staff who always phone within a few days asking how my furry companion is doing. I recommend this veterinarian to all my friends.

Brooke Janisse

We could not be happier with the service received at Gardiners Road Animal Hospital. Dr. Farooq and his staff are dedicated, thoughtful, and compassionate. We are so pleased that we found such an understanding (and reasonably priced) vet clinic for our pets and foster pets!

Catherine M

Great vet and team! They have excellent equipment, are caring, and have excellent hours!

Sarah Driscoll

Amazing service, the most incredible staff...made us feel right at home. Took great care of our fur baby. You have a forever customer!!!!

Julian Kelly

They were great with my cat! Highly recommended, great pricing and great service.

Kristine Flemming

I was away on vacation and my pup took sick my ownvet wanted nothing to do with an emergency visit for 3 weeks unbelievablyo but the doctor and staff took my dog right away and took care of her so well thank you so much for your patience and concern and just followed up you have a new oatient

Serge Abbott

EXELLENT CARE AND RESPECT

Alexis C

We have received the most amazing service from both Gardiner Road and East Side Veterinary Services. Dr Farooq has gone above and beyond in supporting us and our aging dog and has even made himself available to us after hours. We have owned our dog for over 11 years and never had this level of service in Toronto. The teams at both locations are reliable, supportive and kind. Highly recommend them!

Torie Walker

On two seperate occasions now this team of staff have been a saving grace. My cat needed immediate attention and their office opened early on a weekend to accomodate us. The second visit I had limited income and this Clinic worked to find realistic solutions that were both affordable and successful. Never once feeling persuaded in the options of care I was presented. I highly recommend this Clinic for their kind approach, genuine recommendations and affordability.

Sandi McTavish

We have had nothing but awesome service from Gardiners Rd Animal Hospital. Very caring and very courteous. Thank you for everything.

Cathleen Doyle

We took our 4 yr old cat to the Gardiners Road Animal Hospital with what we thought was a broken arm, but the vet diagnosed it quickly as an infection and abscess and with an antibiotic shot, some pain killer and some anti inflammatory to take home, our kitty was better by the next day. Fantastic treatment, fast, professional and thoughtful. We are super delighted to have found this clinic! Thanks to the staff and vet!

Jennifer Hurd

I took my fur baby there over the Easter weekend. I was very impressed. The staff were very good to my baby, he has anxiety issues and they seemed genuinely to really care for him and try to make him at ease. I would highly recommend this place. Thank you so much for taking such good care of him.

Sarah C

I could not recommend a clinic more highly. Dr. Farooq and team have gone above and beyond for both myself and my dog. They have taken us on no notice, answered calls on holidays, and been extremely compassionate and patient even in my times of panic. When our puppy had a very scary reaction to a medication that is commonly recommended to treat a parasite, Dr. Farooq consulted with an internal medicine specialist and did some research to find a less common alternative that WORKED! Dr. Farooq went over all options with me and always respected my choices. They followed up after each visit to check in. They continued to work with us to find proper nutrition to get our dog's GI system back on track and healthy. In lighter note, we love the convenience of text reminders, online booking, and our online profile to review our dogs medical history. The hours of service are unbeatable. These compassionate people work around the clock for our pets. Their dedication shines. We would not go anywhere else. Thank you for all you do!